PayPal User Agreement

Transcription

1 >> View all legal agreements PayPal User Agreement Effective Date: You agree that this PayPal User Agreement version shall be effective starting July 1, Print Jump to section: 1. Introduction and Important Information. 2. Payment Services and Eligibility. 3. Sending Payments. 4. Receiving Payments. 5. Balances in your Account. 6. Withdrawing Money. 7. Closing Your Account. 8. PayPal Buyer Protection. 9. Errors and Unauthorized Transactions. 10. Protection for PayPal Sellers. 11. Restricted Activities. 12. Your Liability - Actions We May Take. 13. Disputes with PayPal. 14. In-Store Checkout. 15. General Terms. 16. Definitions. Exhibit A - Fees. This User Agreement (this "Agreement") is a contract entered into by and between you and PayPal do Brasil Serviços de Pagamentos Ltda. ( PayPal ), a company organized and existing under the laws of Brazil, enrolled in the Corporate Taxpayers Register of the Ministry of Finance ( CNPJ/MF ) under No / , headquartered in the City of São Paulo, State of São Paulo, at Alameda Santos, 787, 8th floor, Conjunto 81, CEP , to govern the terms and conditions under which the PayPal Services will be provided to you. All capitalized words and expressions used herein shall have the meanings ascribed to them in Section 16 (Definitions) below.

2 1. Introduction and Important Information. 1.1 PayPal is a Payment Institution, under the modality of Electronic Currency Issuer, and a Payment System Provider, pursuant to the provisions of Law No. 12,865, of October 9, 2013, currently under process of authorization before the Central Bank of Brazil and, as such, offering payment services, as established in this Agreement. PayPal Payment System is a closed, domestic, purchasing, and prepaid payment account system, according to the applicable legislation. 1.2 By the time you become a PayPal User, you agree with all of the terms and conditions contained in this Agreement and other terms and conditions set out on the Terms and Conditions page. 1.3 PayPal reserves the right to amend the terms of this Agreement at any time, without prior notice, by posting a revised version on its website, through the User Agreement s link. Any new revised version will be effective at the time it is posted on the aforesaid link. If such version includes a Substantial Change, we will provide you with a, at least, 30-day prior notice of any Substantial Change by or by posting a notice on the "Agreement Updates" page of our website, through the Policy Update link The continuous use of PayPal products and services by User after the new revised version of this Agreement becomes effective, shall automatically imply User s full knowledge and acceptance of all terms and conditions thereof. 1.4 This Agreement is an important document, which you must consider carefully when choosing to become a PayPal User, capable of using the PayPal Services. Please note the following risks of using the PayPal Services: i. By becoming a PayPal User, you will be able to act both as a Paying User, purchasing products and/or services, using PayPal as a payment instrument, or as a Receiving User, selling products and/or providing services and accepting PayPal as a payment instrument. You may be a Paying User and a Receiving User at the same time, depending on the activity performed in relation to a certain payment transaction; ii. iii. If you qualify as a Receiving User, the payments received in your Account may be reversed at a later time, for example, if a payment is subject to a Chargeback, Reversal, Claim, or is otherwise invalidated. This means that a payment may be reversed from your Account after you, as a Receiving User, have provided the products or services that were purchased by a Paying User. Receiving Users may lower the risk of a payment being reversed from their Account by following the criteria set out in Section 10 of this Agreement (Protection for PayPal Sellers) and by following the other security guidelines provided in the "Security Center page of the PayPal website; and

3 iv. PayPal reserves the right to close, suspend, or limit your access to your Account or to the PayPal Services, and/or limit access to the funds held in your Account if you violate this Agreement, the PayPal Acceptable Use Policy, or any other agreement you may have entered into with PayPal. This provision applies whether you are acting as a Paying User or a Receiving User. Back to top 2. Payment Services and Eligibility. 2.1 Payment Services. PayPal (i) registers individuals and legal entities to become Paying Users, capable of remitting funds resulting from the purchase of goods and/or services by electronic means; and (ii) qualifies individuals and legal entities to become Receiving Users and accept PayPal as a payment instrument in relation to the sale of goods and/or services, receiving, by electronic means, the funds resulting therefrom in their Account managed by PayPal PayPal manages the Users' Account through capture, transmission, data processing and settlement of electronic transactions. Our services allow you to send and receive payments resulting from the purchase of goods and/or services. 2.2 Eligibility. To be registered as a PayPal User, you must be at least 18 years old, be a resident in Brazil, and hold a tax identification number (Individual Taxpayers' Register of the Ministry of Finance (CPF/MF) or a Corporate Taxpayers' Register of the Ministry of Finance (CNPJ/MF)). This Agreement applies only to Users residing in Brazil. If you are a resident of another country, you may access the applicable agreement through PayPal's website in your country. 2.3 Information. In order to open and maintain an Account with PayPal, you must provide us with correct and updated Information, as follows: a. Identity Verification. You authorize PayPal, directly or through third parties, to make any inquiries we consider necessary to validate your identity, including but not limited to, the Brazilian Federal Internal Revenue Service and the National Financial System's Client Register - CCS), as well as undertake to provide any and all information requested by PayPal, especially, without limitation, the information necessary for the fulfillment of obligations established in Law No. 9,613, of March 3, 1998, as amended (the "Anti Money Laundering Act") and in Law No. 12,846, of August 1, 2013 (the "Anticorruption Act"). To this effect, we may, without limitation: (i) ask you to provide further information or documentation, (ii) ask you to take steps to confirm ownership of your address or financial instruments upon your registration, and (iii) order a credit report or verification of your Information against third party databases or through other sources. b. Credit Report Authorization. You authorize PayPal to obtain your personal and/or business credit report from a credit bureau, including, without limitation, from SPC and/or SERASA. You also authorize PayPal to obtain your personal and/or business

4 credit report: (i) when you request certain new products, or (ii) at any time PayPal reasonably believes there may be an increased level of risk associated with your Account. c. Updates to Information. If the number or expiration date of your credit card registered with PayPal change, among others, we may, but will not be obliged to, acquire that information from our financial services partner and update your Account automatically. It is your responsibility to keep all your information constantly updated with PayPal. If such information is not correct or updated for any reason, PayPal may, at any time, terminate, suspend or limit your access to your Account or to the PayPal services. 2.4 Beneficial Owner. You must only conduct transactions from your Account and on your own behalf or in your capacity of legal representative of a company (in case the User is a legal entity). The Paying User or the Receiving User (if an individual) must be the beneficial owner and the holder of the Account, and if a legal entity, must be the holder of the Account and inform PayPal, as and when requested, (i) the individuals authorized to represent it (managers and attorneys-in-fact), and (ii) the shareholding chain down to the individual level (the beneficial owner) or, for listed corporations and non-profit legal entities, down to their final controlling shareholders or partners, if any. 3. Sending Payments. Back to top 3.1 Scope. This Section provides for the sending of payments by a Paying User in relation to an acquisition of goods and/or services by a Receiving User. 3.2 Sending Limits. We may, at our discretion, impose limits on the amount of payments you can send through the PayPal Services. You can view your sending limit, if any, by logging into your Account and clicking on the "View Limits" link on the "Account Overview" page. If you have a Verified Account, we may increase your sending limits. 3.3 Default Payment Methods. When you make a payment in relation to an acquisition of goods and/or services from a Receiving User, if you, a Paying User, have not selected a Preferred Payment Method, PayPal will use the following Payment Methods in the order listed below (subject to availability based on your payment methods): a. Balance existing in your Account with PayPal. You should notice that it is not possible to use the balance in Brazilian Reais to send international payments. For these payments, use an international card or the balance in another currency; b. Card registered with PayPal as a Payment Method; or c. Bank account registered with PayPal as a Payment Method.

5 3.3.1 If you, Paying User, do not want to use the balance existing in your Account, you must withdraw the funds deposited in it before making a payment to the Receiving User. 3.4 Verification of Payment Methods Verification of card registered with PayPal as a Payment Method. In order to confirm that the registered card actually belongs to the User, PayPal may request to verify it. Such verification is carried out by charging a random amount to the User's card, limited to a R$10.00 cap. Upon receipt of the card invoice, the User should check the amount charged and inform it in the registration entry on PayPal's website. If the data match, the User's Account will bear the status of Verified Account and the amount charged by PayPal to make the verification will be returned to the Paying User in the card itself. In case the card verification process is not completed within sixty (60) days, the amount charged will be reversed to the User Verification of bank account registered with PayPal as a Payment Method. In order to confirm that the bank account registered actually belongs to the User, PayPal may request to verify it. Such verification is carried out by means of two credits of some cents each in the indicated bank account. The User has to inform these values in the registration entry on PayPal's website, after having accessed the relevant bank statement. If the data match, the User's account will bear the status of Verified Account. 3.5 Preferred Payment Method. You, Paying User, may select a Preferred Payment Method each time you make a payment, except for a Preapproved Payment or a No Log-In Payment In case of Preapproved Payments and No Log-In Payments, you can select a Preferred Payment Method when you provide your initial authorization for such payments through the "My Preapproved Payments" link in the Account Profile If you select a Preferred Payment Method but have available balance in your Account, such balance will be used to fund your payment (even if this is not the chosen means). PayPal may limit, at all times, the Payment Methods available for a transaction. 3.6 Refused and Refunded Payments. Receiving Users are not required to accept payment from Paying Users. Any unclaimed, refunded or denied payment will be returned to the balance in your Account or to the original Payment Method used in such payment transaction. We will return the payment within thirty (30) days of the date the Paying User initiated such payment. 3.7 Receiving User Processing Delay. When you send a payment to certain Receiving User, you, Paying User, are providing an Authorization to the Receiving User to process your payment and complete the transaction. The payment will be held as pending until the Receiving User processes your payment. Some Receiving Users may delay processing your payment. In such an instance, your Authorization will remain valid for up to thirty (30) days. If your payment requires a currency conversion, the exchange rate will be determined

6 at the time the Receiving User abroad processes your payment and completes the transaction. 3.8 Preapproved Payments. A Preapproved Payment is a payment in which you, Paying User, authorize a Receiving User to directly charge your Account's Default Payment Method on a one-time, regular, or sporadic basis, as per pre-agreed parameters. Preapproved Payments may also be called "subscriptions", "recurring payments, preauthorized transfers or "automatic payments" Stopping a Preapproved Payment. You, Paying User, may stop a Preapproved Payment at any time up to three (3) Business Days prior to the date scheduled for such payment, by notifying PayPal. To stop a Preapproved Payment, access the "My Preapproved Payments" section of the Account Profile and follow the respective links to stop the payment. You may also stop a Preapproved Payment by calling PayPal at Once you stop a Preapproved Payment, all future payments under the Paying User's agreement with the Receiving User will also be stopped. If you, Paying User, stop a Preapproved Payment you may still be liable to the Receiving User for the payment or for other penalties under the terms of your agreement with the Receiving User and you may be required to make such payment through alternative means. 3.9 Bank Account. When a bank account is used as a Payment Method, you, Paying User, request and authorize PayPal to directly debit your bank account for any payments you initiate by means of your Account. For these transactions, PayPal will make electronic transfers from your bank account in the amount you specify. For this purpose, you agree that: a. You are the person that can authorize payments from the bank account indicated by you; b. You can cancel your direct debit authorization for future transactions at any time by removing your bank account from the PayPal system by means of the "Profile" tab of the Account available after logging in at the PayPal website. However, you acknowledge that removing the bank account from the PayPal system does not cancel pending transactions that you may have already initiated and authorized; c. Revocation of the direct debit authorization does not terminate any contract for services that exists between PayPal and you. The authorization applies only to the Payment Method and does not otherwise have any bearing on such Agreement; d. It is your responsibility to ensure that you have sufficient funds in your bank account to enable drawings to be made in accordance herewith; e. If there are insufficient funds in your bank account to enable a drawing to be made, this may result in the drawing being reversed. In these circumstances you may be charged a fee and/or interest by your financial institution; f. If there are insufficient funds in your bank account to enable a drawing to be made from your Account, we may charge the amount at a backup Payment Method that may be either a credit card or another bank account; g. A direct debit is not available on all bank accounts. You should check with your financial institution to ensure that your bank account can accept direct debits;

7 h. If any drawing of funds from the bank account falls due on a non-business day in the place where the bank account is held, it will be debited to the bank account on the next business day following the drawing date; and All Users' personal information held by PayPal will be kept confidential except the information provided to the financial institution involved to initiate the drawing to the bank account. We may also disclose such information to the relevant financial institutions in the event of a claim or an alleged incorrect or illegal debit, or as otherwise requested by law or further, as requested by authorities or to defend the interests or rights of PayPal Payments in Installments. The Paying User may choose to pay the total amount resulting from the acquisition of goods and/or services in installments, if such option is made available by the Receiving User. For such purpose, you must select the option of payment in installments in the "Payment Options", on the PayPal website's purchase completion chart ("PayPal's Payment Processing") International Payments. You, Paying User, can only send a payment for the acquisition of goods and/or services from a Receiving User located abroad if you have indicated as a payment method an international card. International payments may be subject to taxation by Brazilian authorities. Please check the applicable taxation before you complete an international payment transaction. 4. Receiving Payments. Back to top 4.1 Scope. This Section provides for the receipt of payments by a Receiving User as a result of the sale of goods and/or the provision of services to a Paying User, when PayPal has been used as a payment method. The balances resulting from payments received in the Account correspond to balances in electronic currency. The electronic currency balance available in the respective Account may be used for payments to other businesses or users registered with PayPal or, alternatively, this electronic currency balance may be withdrawn by means of transfer from a bank account previously registered. In case of foreign currency balance, the conversions and exchange operations are made by duly authorized banks, in accordance with the Brazilian applicable exchange legislation. Only upon receipt of the payment (and, therefore, existence of electronic currency balance), will your Account be qualified as a "payment account", as defined in article 6, IV, of Law No. 12,865, of October 9, 2013, and be subject to the provisions of the applicable legislation. 4.2 Liability for Invalidated Payments. When you, Receiving User, receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any Fees if the payment is later invalidated for any reason. This means that, in addition to any other liability, you, Receiving User, will be responsible for the amount of the payment sent by the sender, plus the applicable Fees listed in Exhibit A (Fees) of this Agreement if you lose a Claim or a Chargeback, or if there is a Reversal of the payment. You agree to allow PayPal to recover any amounts due to PayPal by debiting your balance. If there are insufficient funds in your balance to cover your liability, you must reimburse PayPal through other means. If the sender Paying User of a payment files a Chargeback, the credit card issuer, not PayPal, will determine who wins the Chargeback.

8 4.3 No Surcharges. You, Receiving User, agree that you will not impose a surcharge or any other fee for accepting PayPal as a payment method. You may charge a handling fee in connection with the sale of goods and/or services, as long as the handling fee does not operate as a surcharge and is not higher than the handling fee you charge for payment transactions made with other payment methods. 4.4 Preapproved Payments and/or No Log-In Payments. If you, Receiving User, receive Preapproved Payments and/or No Log-In Payments, the Paying User must authorize the payment amount, frequency and duration prior to the charging and acceptance of the payment. 4.5 Micropayments for Digital Goods. To qualify to receive Micropayments for Digital Goods, you, Receiving User, must submit an application to be approved by us, and have an Account in good standing at our exclusive discretion. By applying for Micropayments for Digital Goods, you agree that for Digital Goods transactions you receive up to R$7.99 or the equivalent in other currencies as stated in the table below, then if a Paying User opens a Dispute, PayPal may reverse the transaction, and remove the funds from your Account without requiring the Paying User to escalate the Dispute to a Claim. Currency Australian Dollar: Brazilian Real: Canadian Dollar: Amount $9.99 AUD R$7.99 BRL $3.99 CAD Czech Republic Koruna: CZK Danish Krone: Euro: Hong Kong Dollar: Hungarian Forint: Israeli New Shekel: Japanese Yen: Mexican New Peso: New Zealand Dollar: Norwegian Krone: Philippine Peso: Polish Zloty: Russian Ruble: Singapore Dollar: Swedish Krona: Swiss Franc: Taiwan New Dollar: DKK 3.99 EUR $49.99 HKD HUF ILS JPY $39.99 MXN $9.99 NZD $9.99 NZD PHP PLN RUB $9.99 SGD SEK 4.99 CHF TWD

9 Thai Baht: U.K. Pound Sterling: U.S. Dollar: THB 3.99 GBP $3.99 USD Back to top 5. Balances in your Account. 5.1 Balances in your Account with PayPal. PayPal keeps liquid funds corresponding to the amount of the balance of the Accounts of its Users, under the terms of the applicable legislation. Each Account must be held by its User and used exclusively for registration by PayPal of debits and credits related to payment transactions made by the Users PayPal will hold its Users' funds (arising out of balances in Accounts) in pooled accounts separate from the bank accounts where it holds its corporate funds, so that PayPal's own corporate funds remain separate from the Users' funds, which constitute separate property. PayPal also holds funds of Users arising out of foreign currency balances (resulting from the sale of goods and/or services abroad) in bank accounts abroad also separate from the bank accounts in which it holds its own corporate funds. In addition, the funds held in Accounts (i) are neither used directly or indirectly to cover any of PayPal's obligations, nor can be the object of attachment, replevin action, search and seizure or any other judicial measure concerning debits under PayPal s responsibility; (ii) is not part of PayPal's assets for the purposes of bankruptcy or judicial or extrajudicial liquidation; and (iii) cannot be offered as guarantee of debts assumed by PayPal You will not receive interest or other earnings on the amounts in your Account. PayPal may receive interest or earnings on amounts that you hold in your Account. You agree to assign your rights to PayPal for any interest or earnings derived from such funds. 5.2 Amounts Owed to Companies of PayPal's Economic Group. Regardless of any other authorization, you hereby irrevocably and irretrievably authorize and grant powers to PayPal to debit your Account in relation to any amounts you may possibly owe to a PayPal affiliate, subsidiary, or parent company, in Brazil or abroad, provided that such amounts are more than one hundred eighty (180) days past due. 5.3 Negative Balances. If by any reason your Account has a negative balance, PayPal (i) may place a hold on your Account and take any steps provided for in Section 12 (Users' Obligations - Measures that may be taken by PayPal); and (ii) will use any funds that you may subsequently receive into your Account to set-off the negative balance. 5.4 Balances in Brazilian Reais. Occasional balances in Brazilian Reais in your Account with PayPal can only be used for the acquisition of goods and/or services with Receiving Users located in Brazil. Back to top

10 6. Withdrawing Money. 6.1 How to Withdraw Money. You may withdraw funds from your Account with PayPal in Brazil by electronically transferring them to your local bank account registered with PayPal. If you, Receiving User, hold funds in foreign currency resulting from the sale of goods and/or services abroad, you may also withdraw funds from your Account by electronically transferring them to your bank account in the United States of America. You will be charged the Withdrawing Balance Fee as set out in Exhibit A (Fees). 6.2 Withdrawal Limits. In case PayPal cannot verify your identity or other information about your Account in a satisfactory manner at PayPal's exclusive discretion, we may limit your ability to withdraw funds until you comply with our requests for information. You can view your limit for withdrawal of funds, if any, by logging into your Account and clicking on the "View Limits" link on the "Account Overview" page. In addition, we may delay withdrawals of large sums of money while we perform a risk review. 7. Closing Your Account. Back to top 7.1 How to Close Your Account. You may close your Account with PayPal at any time by following the instructions contained in PayPal's website, in your Account Profile. Upon Account closure, we will cancel any pending transactions and you will forfeit any balances associated with Redemption Codes, unless otherwise legally prohibited. You must withdraw all funds held in your Account prior to closing it. 7.2 Limitations on Closing Your Account. You may not evade an investigation by closing your Account. If you close your Account while we are conducting an investigation, we may hold your funds to protect PayPal, its parent companies, subsidiaries and affiliates or a third party against the risk of Reversals, Chargebacks, Claims, Fees, fines, penalties and other liabilities. You will remain liable for all obligations related to your Account even after the Account is closed. 8. PayPal Buyer Protection. Back to top 8.1 Coverage. PayPal Buyer Protection shall benefit the Paying User if any of the cases described in Sections (Item Not Received - INR) and (Significantly Not As Described - SNAD) below: Item Not Received (INR): The Paying User did not receive the item paid for with PayPal. INR protection is available for items purchased on the website of any Receiving User; or Significantly Not As Described (SNAD): The Paying User received an item paid for with PayPal but it is significantly not as described by the Receiving User at the moment of the purchase, as described below.

11 a. An item is Significantly Not As Described (SNAD) if it is materially different from what the Receiving User described in its website or in the item listing. Here are some examples: You received an item completely different from the one acquired. For example, you purchased a book and received a DVD or an empty box. The condition of the item was misrepresented. For example, the description when you bought the item said new and the item received is "used". The item was advertised as "authentic" but is not authentic. The item is missing major parts or features which were not disclosed in its description when you bought the item. You purchased three items from a Receiving User but only received two. The item was materially damaged during shipment. b. An item is not deemed to be an item Significantly Not As Described (SNAD) if it is materially similar to the Receiving User's item listing description. Here are some examples: The defect in the item was correctly described by the Paying User on its website. The item was properly described but you, Paying User, changed your mind in relation to the acquisition after you received it. The item was properly described but did not meet your expectations. The item has minor scratches and was listed as "used" by the Receiving User. 8.2 If your problem is a transaction that you did not authorize, please refer to Section 9 (Errors and Non-Authorized Payments) below. 8.3 Eligibility Requirements for PayPal Buyer Protection. To be eligible for PayPal Buyer Protection, you, Paying User, must meet all of the following requirements: a. The Paying User must have sent the payment through the "Send Money" tab on the PayPal website, by clicking the Purchase tab, or by selecting the Checkout with PayPal button or as otherwise available on the Receiving User's website to select PayPal as a payment method; b. The Paying User must have paid the full amount of the item with one payment or must pay in installments, if the Paying User has selected the option PayPal Processed Installments. Items purchased with multiple payments other than PayPal Processed Installments are not eligible; c. The Paying User must have opened a dispute within forty-five (45) days of the date the Paying User sent the payment to the Receiving User, and follow the Dispute Resolution process described in Section 8.6 (Dispute Resolution) below; and d. The Paying User must hold an Account with PayPal in good standing, at PayPal's exclusive discretion. e. The Paying User has not received a recovery related to such purchase from another source. 8.4 Ineligible Items. Payments for the following are not eligible for reimbursement under the terms of the PayPal Buyer Protection:

12 Real estate. Businesses (i.e., when you buy a business or a company). Vehicles, including motorcycles, recreational vehicles, aircrafts, helicopters and boats. Custom made items with SNAD issues. Items prohibited by PayPal's Acceptable Use Policy Items which importation is restricted according to the local law and applicable regulations. Items which you collect in person, or arrange to be collected on your behalf, including at a physical point of sale. Industrial machinery. Items or services equivalent to currency, including prepaid or gift cards Even if your payment is not eligible for PayPal Buyer Protection, you, Paying User, can file a Dispute and resolve the issue directly with the Receiving User. However, PayPal will not find in your favor if you escalate a Dispute to a Claim when an item is not eligible for PayPal Buyer Protection. 8.5 Coverage Amount. If you are eligible for PayPal Buyer Protection under the terms of this Agreement and PayPal finds in your favor on your Claim, PayPal will reimburse you for the full purchase value paid by you, Paying User, for the acquisition of the item and original shipping costs PayPal will not reimburse you for the return shipping costs that you incur in relation to the return of a Significantly Not as Described (SNAD) item to the Receiving User or other party specified by PayPal. If the Receiving User presents evidence that they delivered the goods to your address, PayPal may find in favor of the Receiving User for an Item Not Received (INR) Claim even if you did not receive the goods. 8.6 Dispute Resolution. If you, Paying User, are unable to resolve a problem directly with a Receiving User, you can go to the Resolution Center and follow the process below: a. Open a Dispute. Open a Dispute within forty-five (45) days of the date you made the payment, to negotiate with the Receiving User for resolution of the Dispute. b. Escalate the Dispute to a Claim. If you and the Receiving User are unable to come to an agreement, you can escalate the Dispute to a Claim within twenty (20) days after opening the Dispute. You must wait at least seven (7) days from the date of payment to escalate a Dispute for an Item Not Received (INR) to a Claim, unless the Dispute is for the equivalent of R$5, (five thousand Brazilian Reais) or more or other currency equivalent. If you do not escalate the Dispute to a Claim within twenty (20) days,

13 PayPal will permanently close the Dispute. c. Respond to PayPal's requests for information in a timely manner. During the Claim process, PayPal may require you to provide information or documents to support your position. d. Comply with PayPal's shipping requests in a timely manner. For Significantly Not as Described (SNAD) Claims, the shipment of the item back to the Receiving User, to PayPal or to a third party, as instructed by PayPal, is a condition for the reimbursement of the Paying User. Proof of delivery of the item to the Receiving User must be sent to PayPal. For transactions that total less than R$1, (one thousand, seven hundred fifty Brazilian Reais) proof of delivery is a document that includes the delivery address showing at least city/state or postal code, shipment date, and the URL to the shipping/logistics company s website if you ve selected Other in the shipping/logistics company menu. For transactions that total R$1.750,00 (one thousand, seven hundred fifty Brazilian Reais) or more or the equivalents in other currencies as listed in the table below, you must also get a signature confirmation of the delivery from a person responsible for the receipt. Signature delivery confirmation requirement R$1, (one thousand, seven hundred fifty Brazilian Reais) or more (or other currencies equivalents): Currency* Australian Dollar Brazilian Real Canadian Dollar Czech Republic Koruna Danish Krone Euro Hong Kong Dollar Hungarian Forint Amount $850 AUD $1,750 BRL $850 CAD 15,000 CZK 4,100 DKK 550 EUR $6,000 HKD 170,000 HUF

14 Israeli New Shekel New Zealand Dollar Norwegian Krone Philippine Peso Polish New Zloty Russian Ruble Singaporean Dollar Swedish Krona Swiss Franc Taiwan New Dollar 2,700 ILS $950 NZD 4,600 NOK 34,000 PHP 2,300 PLN 27,000 RUB $950 SGD 4,950 SEK 700 CHF 23,000 TWD 8.7 Claim Resolution Process. Once a Dispute has been converted into a Claim, PayPal will make a final decision in favor of the Paying User or the Receiving User. You may be asked to provide receipts, third party evaluations, police reports, or any other document of information that PayPal specifies. PayPal retains full discretion to make a final decision in favor of the Paying User or the Receiving User. When PayPal makes such final decision both Users must comply with PayPal s decision PayPal will generally require the Paying User to ship back to the Receiving User, at the Paying User's expense, the item the Paying User claims is Significantly Not as Described (SNAD) and PayPal will generally require the Receiving User to accept the item back and refund the Paying User the full purchase value plus original shipping costs In the event the Receiving User loses a Claim, the Receiving User will not receive a refund on his or her PayPal fees associated with the transaction. If you are a Receiving User and you lose a Significantly Not as Described (SNAD) Claim because the item you sold is counterfeit, you will be required to provide a full refund to the Paying User and you may not receive the item back 8.8 Digital Goods Micropayment Disputes and Claims. Digital Goods are generally not eligible for PayPal Buyer Protection coverage. However, if you file a Dispute for a Digital Goods purchase of up to R$7.99 (seven Brazilian Reais and ninety-nine cents) or its

15 equivalent according to the amounts in the table below, PayPal may, at its sole discretion, refund the transaction without requiring you to escalate the Dispute to a Claim. Currency Australian Dollar: Brazilian Real: Canadian Dollar: Czech Koruna: Danish Krone: Euro: Hong Kong Dollar: Hungarian Forint: Israeli New Shekel: Japanese Yen: Mexican Peso: New Zealand Dollar: Norwegian Krone: Philippine Peso: Polish Zloty: Russian Ruble: Singapore Dollar: Swedish Krona: Swiss Franc: Taiwan New Dollar: Thai Baht: U.K. Pound Sterling: U.S. Dollar: Amount $9.99 AUD 7.99 BRL $3.99 CAD CZK DKK 3.99 EUR $49.99 HKD HUF ILS JPY $39.99 MXN $9.99 NZD NOK PHP PLN RUB $9.99 SGD SEK 4.99 CHF TWD THB 3.99 GBP $3.99 USD PayPal may limit the number of Digital Goods refunds that you may receive. However, if these are limited or if your purchase is not eligible for PayPal Buyer Protection coverage, you will still be able to follow PayPal s standard dispute resolution process described in this Section 7 to attempt to resolve the issue with the Receiving User directly. 8.9 Relationship between PayPal's protection programs and Chargebacks. Credit card Chargeback rights, if they apply, may be broader than PayPal s protection programs. Chargebacks may be filed more than forty-five (45) days after the payment, may cover unsatisfactory items even if they do not qualify as Significantly Not As Described (SNAD), and may cover intangible items. You, Paying User, may pursue a Dispute/Claim with

16 PayPal, or you may contact your credit card company or issuer and pursue your Chargeback rights. You may not pursue both at the same time or seek a double recovery. If you have an open Dispute or Claim with PayPal, and also file a Chargeback with your credit card company or issuer, PayPal will close your Dispute or Claim, and you will have to rely solely on your Chargeback rights Contact with Receiving User. Before contacting your credit card company or issuer or filing a Dispute with PayPal, you, Paying User, should contact the Receiving User to resolve your issue in accordance with the Receiving User s return policy as stated on their website. 9. Errors and Unauthorized Transactions. Back to top 9.1 Protection for Unauthorized Transactions and Errors. When an Unauthorized Transaction or an Error occurs in your Account, PayPal will cover you for the full amount of every eligible Unauthorized Transaction or Error so long as you follow the procedures discussed below An Unauthorized Transaction occurs when a payment is sent from your Account that you, Paying User, did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your Account and sends a payment from your Account, an Unauthorized Transaction has occurred. If you, Paying User, give someone access to your Account (by giving them your login information) and they conduct transactions without your knowledge or permission, you are responsible for such Unauthorized Transaction. 9.2 Notification Requirements. You, Paying User, should immediately notify PayPal if you believe: a. there has been an Unauthorized Transaction or unauthorized access to your Account; b. there is an Error in your Account history statement (you can access your Account history by logging into your Account and clicking on a link to View all of my transactions ) or in a transaction confirmation sent to you by ; c. your password or PayPal Mobile PIN has been compromised; d. your PayPal Mobile-activated phone has been lost, stolen or deactivated; or e. you need more information about a transaction listed on the statement or transaction confirmation. 9.3 Eligibility. To be eligible for protection for Unauthorized Transactions, you, Paying User, must notify us within sixty (60) days after any Unauthorized Transaction first appears in your Account history statement. We will extend the sixty (60) day period if a force majeure event, such as a hospital stay, kept you from notifying us within sixty (60) days.

17 9.4 Access your Account. You should regularly log into your Account and review your Account history statement to ensure that there has not been an Unauthorized Transaction or Error. PayPal will also send an to the primary address you have provided in order to notify you of each transaction from your Account. You should also review these payment transaction confirmations to ensure that each transaction was authorized and is accurate. 9.5 Notification to PayPal. For Unauthorized Transactions or Errors in your Account, notify us as follows: a. Use the form existing on PayPal's website to file a report in the PayPal Security Center; or b. Call PayPal Customer Service at Information. When you notify us, provide us with all of the following Information: a. Your name and address registered to your Account; b. A description of each suspected Unauthorized Transaction or Error and an explanation as to why you believe it is incorrect or why you need more information to identify the transaction; and c. The amount of each suspected Unauthorized Transaction or Error If you notify us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days. During the course of our investigation, we may request additional information or documents from you. 9.6 PayPal Actions after Receipt of Your Notification. Once you, Paying User, notify us of any suspected Unauthorized Transaction or Error, or we otherwise learn of one, we will do the following: a. We will conduct an investigation to determine whether there has been an Unauthorized Transaction or Error that is eligible for protection; b. We will complete our investigation within ten (10) Business Days of the date we received your notification of the suspected Unauthorized Transactions or Error. If your Account is new (the first transaction from your Account was less than thirty (30) Business Days from the date you notify us), we may take up to twenty (20) Business Days to complete this investigation. If we need more time, we may take up to fortyfive (45) days to complete our investigation (or up to ninety (90) days for new Accounts or a foreign initiated transaction); c. If we decide that we need more time to complete our investigation, we will provisionally credit your Account for the amount of the suspected Unauthorized Transaction or Error. You will receive the provisional credit within ten (10) Business Days of the date we received your notice (or twenty (20) Business Days for new Accounts). This will allow you to have use of the money until we complete the investigation. We will notify you of the provisional credit within two (2) Business Days of the crediting. If we ask you to put your complaint or question in writing and we do

18 not receive it within ten (10) Business Days (or twenty (20) Business Days for new Accounts), we will not provisionally credit your Account; d. We will inform you of our decision within three (3) Business Days after completing our investigation; and e. As soon as we determine that there was indeed an Unauthorized Transaction or Error, we will promptly credit the full amount into your Account within one (1) Business Day of our determination. Or, if you have already received a provisional credit, you will be allowed to retain those amounts. 9.7 Negative Decision. If we decide that there was not an Unauthorized Transaction or Error, we will include an explanation of our decision in our to you. If you, Paying User, received a provisional credit, we will remove it from your Account and notify you of the date and amount of the debit. You may request copies of the documents that we used in our investigation and which we used as a basis for our decision. 9.8 PayPal Errors. We will rectify any Error that we discover. If the Error results in you, Paying User or Receiving User, receiving less than the correct amount to which you are entitled, PayPal will credit your Account for the difference. If the Error results in your receipt of more than the correct amount to which you are entitled, PayPal will debit the extra funds from your Account. 9.9 Your Errors. If you erroneously send a payment to the wrong party (Receiving User), or send a payment for the wrong amount (based on a typographical error, for example), your only recourse will be to contact the party to whom you sent the payment and ask them to refund the payment. PayPal will not reimburse you or reverse a payment that you, Paying User, have made in error. 10. Protection for PayPal Sellers PayPal Seller Protection. PayPal Seller Protection is a protection available to Receiving Users in Brazil for items sold on any website for Claims, Chargebacks, or Reversals that are based on: a. Unauthorized Transaction; or b. Item Not Received Back to top PayPal Seller Protection is available for "eligible payments" under the terms of Section 10.3 (Eligibility Requirements) below, from Paying Users whose accounts are located in any country Before receiving payment from a Paying User in another country, you should review the relevant PayPal Buyer Protection policies available in such country as such policies will be applicable to the payment received by you.

19 10.2 Scope of Protection. PayPal will protect the Receiving User for the full amount of the eligible payment and waive the Chargeback Fee, if applicable Eligibility Requirements. To be eligible for (i) PayPal Seller Protection, you, Receiving User, must meet all of the Basic Requirements; Item Not Received (INR) protection the Receiving User must meet both the Basic Requirements and the Item Not Received (INR) Additional Requirements; and (iii) Unauthorized Transactions protection the Receiving User must meet both the Basic Requirements and the Unauthorized Transactions Additional Requirements as described below : a. Basic Requirements: You must ship the item through a Shipping Company listed in Section 10.4 below (Proof of Shipment, Proof of Delivery, and Signature Confirmation) to the shipping address on the "Transaction Details Page". You must respond to PayPal's requests in relation to sending documentation and other information in a timely manner. The item sold must be a physical, tangible good that can be shipped by a Shipping Company; and Your main address, as listed in your PayPal Account, must be in Brazil. b. Item Not Received (INR) Additional Requirements: For Chargebacks, the payment must be marked "eligible" or "partially eligible" for PayPal Seller Protection on the "Transaction Details Page"; For Claims, the payment does not need to be marked eligible or partially eligible for PayPal Seller Protection; and You must provide proof of delivery as described below in Section (Proof of Shipment, Proof of Delivery, and Signature Confirmation). c. Unauthorized Transactions Additional Requirements: The payment must be marked "eligible" for PayPal Seller Protection on the "Transaction Details Page". You must provide proof of delivery as described below in Section (Proof of Shipment, Proof of Delivery, and Signature Confirmation) Proof of Shipment, Proof of Delivery, and Signature Confirmation Requirements Shipping Company. The Shipping Company is a company providing shipping services which shall be one of the following, or other qualified shipping company: Shipping Company CNPJ/MF CORREIOS / SEDEX FEDEX UPS Corporate Name / EMPRESA BRASILEIRA DE CORREIOS E TELÉGRAFO / FEDERAL EXPRESS CORPORATION / UPS DO BRASIL REMESSAS EXPRESSAS LTDA.

20 TNT DHL TAM TOTAL EXPRESS RAMOS PLIMOR STARLOG DIRECT TRANSPACIFO TRANSFOLHA TEXLOG LTD TRANSP D2D G9 DECISÃO VIVO SP AERONOVA VIVO RJ FAVORITA KENYA TA ATÔMICA SÉCULO 21 ATUAL CARGAS RODONAVES RODOFLYE LOGOS VIALOG EMLOG JAMEF BRASSPRESS MTR / TNT MERCURIO CARGAS E ENCOMENDAS EXPRESSAS S/A / DHL EXPRESS (BRAZIL) LTDA / TAM LINHAS AEREAS S/A / TEX COURIER LTDA / RODOVIARIA RAMOS LTDA / TRANSPORTADORA PLIMOR LTDA / RENT A TRUCK OPERADOR LOGÍSTICO LTDA / DIRECT EXPRESS LOGÍSTICA INTEGRADA LTDA / TRANSPACIFICO TRANSP. RODOVIARIOS LTDA / TRANSFOLHA TRANSPORTE E DIST LTDA / SETE SERV DE ENTREGA DE TÍT E ENCOM LTDA / LTD TRANSPORTES LTDA / DOOR TO DOOR LOGIST E DISTRIBUIÇÃO LTDA / G9 TRANSPORTES RODOVIÁRIOS LTDA / TRANSPORTES DECISÃO LTDA / VIVO LOGISTICA E TRANSPORTES RODOVIARIO LTDA / AERONOVA TRANSPORTES LTDA / VIVO LOGISTICA E TRANSPORTES RODOVIARIO LTDA / FAVORITA TRANSPORTES LTDA / KENYA SA TRANSPORTE E LOGISTICA / TRANSPORTADORA AMERICANA LTDA / MPF TRANSPORTES LTDA / RAMOS E BISPO TRANSPORTES LTDA.ME / ATUAL CARGAS TRANSPORTES LTDA / RODONAVES TRANSPORTES E ENCOMENDAS LTDA / RODOLOG TRANSPORTES MULTIMUDAIS LTDA / LOGOS LOGÍSTICA E TRANSPORTES PLANEJADOS LTDA / RBS ZERO HORA EDITORA JORNALISTICA S.A / EMLOG ESTADO DE MINAS LOGISTICA E TRANSPORTES LTDA / JAMEF TRANSPORTES LTDA / BRASPRESS TRANSPORTES URGENTES LTDA / M T R TRANSPORTES LTDA Proof of Shipment. The "Proof of Shipment" is the documentation issued electronically or physically by the Shipping Company that includes the following information:

21 a. The date the item is shipped; and b. The recipient's (Paying User) address which must be the same as in the shipping address section on the "Transaction Details Page" and must contain at least the city & state, or city & country, or zip/postal code (or international equivalent) Proof of Delivery. The "Proof of Delivery" for intangible items is documentation satisfactory to PayPal that the item was provided to the Paying User such as proof of download including the date of fulfillment. PayPal Seller Protection does not apply to intangible items. However, having proper Proof of Delivery can help a Receiving User win a Paying User s Item Not Received Buyer Protection Claim. The "Proof of Delivery" for tangible items is the documentation issued electronically or physically by the Shipping Company that includes the following information: a. The date the item was delivered. b. The status of the delivery evidencing that the item was delivered. c. The recipient's (Paying User) address which must be the same as in the shipping address section on the "Transaction Details Page" and must contain at least the city & state, or city & country, or zip/postal code (or international equivalent). d. Signature Confirmation as defined below if the full amount of the payment including shipping and taxes, is R$1, (one thousand seven hundred fifty Brazilian Reais) or more, or its foreign currency equivalent as provided below: Currency* Australian Dollar Brazilian Real Canadian Dollar Czech Republic Koruna Danish Krone Euro Hong Kong Dollar Amount $850 AUD $1,750 BRL $850 CAD 15,000 CZK 4,100 DKK 550 EUR $6,000 HKD