2019 Business Plan. Richard Steele Tax Commissioner

Transcription

1 2019 Business Plan Richard Steele Tax Commissioner

2 A Leader in Public Service Exist to serve customers Foster teamwork Encourage proactive innovation Provide meaningful and challenging work that matches employee skills and interests Establish an ethical and open work environment Lead by fact to remain conservative stewards of public resources Plan for the future 2

3 OTC Recap 2016 VS 2017 Collections: $1.25b vs $1.33b 6.0% increase Transactions: 1.44m vs 1.50m 1.2% increase General Fund: 84% vs 84.91% 1.1% increase 3

4 Property Tax 2016 VS 2017 Collections: $1.03b vs $1.12b 8.4% increase Transactions: 329k vs 334k 1.6% increase Parcels: 313k vs 316k 1.1% increase 4

5 Motor Vehicles 2016 VS 2017 Collections: $222m vs $211m 5.1% decrease Transactions: 1.13m vs 1.15m 1.1% increase Vehicles: 736k vs 746k 1.3% increase 5

6 E-TRANSACTIONS 2016 VS Kiosk Transactions n/a 1,099 Online Tag Renewals 5.1% Online PT Payments 3.1% Paperless Billings 52.3% 137, ,032 33,747 34,783 2,388 3,636 6

7 Distribution Taxing Authorities School 50% Other 1% Cities 2%s State 8% County 39% 7

8 Distribution County Breakdown County General 51% Detention Bond 1% Devel t/code Enf. 1% Recreation 6% Police 7% Special Assessments 16% Fire & EMS 18% 8

9 2017 KEY ACCOMPLISHMENTS Tag Improvements Standardized tag office schedule 8-5 M-F Moved Saturday service to Lawrenceville 8-5 T-S Security cameras installed in all tag offices After-hours tag kiosks at Lawrenceville and NG Expanded tag renewal to neighboring county kiosks Property Tax Improvements New online PT payment scheduling option New credit/debit card PT payments at counters New tax brochure in English & Spanish 9

10 2018 key initiatives 1. Strengthen our ability to recruit and retain professional staff Address salary market-competitiveness Implement an employee recognition program 2. Expand kiosks to 3-4 GC Kroger Stores 3. Proactive testing and input for DMV s new system - DRIVES: Driver Record and Integrated Vehicle Enterprise System 4. Translate Tax Brochure into other languages 10

11 (in millions) Five-Year OTC Total Collection Property Tax Motor Vehicle Total Collections 11

12 Five-Year Property Tax Collection Tax Year Collection Rate Collection Total Paid 90 Days after the Due Date % $805,524, % $882,766, % $921,167, % $983,481, % $1,063,669,248 12

13 Today 120 Staff Employees 24.5 Contract Employees $13,227,125 budget 317,109 property tax bills due October 15 13

14 Key Drivers of Change Population growth Shift to online services DRIVES - new DMV system 14

15 (in thousands) Correlation OF KEY METRICS Total Transactions Population Online Transactions 15

16 Decision Package 16

17 Decision Package Objective: A competitive market salary adjustment for Tax Services Associates in order to Pay a Fair Wage Retain Trained Professionals Improve Stewardship of Resources 17

18 It s more than Just a simple transaction 18

19 Georgia Poverty Levels 19

20 Meet the Gwinnett COUNTY Tax Services Associates 20

21 WHAT CUSTOMERS SAY ABOUT Our Tax Services Associates Karen was very professional, well-spoken, thoughtful, and went out of her way to provide me with outstanding customer service. She should be rewarded and praised for her hard work and effort. (2015) Maira did an amazing job! She is such a sweetheart and does everything quickly. Great employee! She deserves a raise! (2018) Alina was very professional and courteous. Give her a raise! (2014) Shaena was awesome! Such a happy woman with a great smile to help me out. She deserves a raise. (2018) Ms. Tamika was professional, knowledgeable, helpful and very friendly. I only use this office because I know when she s here, I ll be taken care of. Ms. Tamika deserves a big raise. (2018) Judy and I patiently worked through the paperwork and solved a few problems that came up. In the end I left with a tag and a smile. This particular office far exceeds my expectations and renews my faith in Government. They work efficiently, professionally and with a sense of pride. (2014) It was very early in the morning, and yet Peter was extremely friendly and so upbeat!! You don t find that a lot in DMV offices. Give this man a raise!!! (2017) My experience at the Gwinnett Tax Commissioner s office in Buford was exceptional!!! Please consider showing your appreciation for Ms. Sandee by giving her a raise!! (2014) I want to send praises to Carmen for going WAY beyond the call of duty yesterday. I m so very grateful for her willingness to solve the mystery. I m appreciative of her efforts and thought you d want to know she was super helpful yesterday. (2018) Betty was a phenomenal clerk! Honestly, that s such an understatement. I usually dread going to the DMV for a number of reasons, but she made my experience so pleasant and memorable. (2017) I am so very grateful for Michael s willingness to help me. I told him he should get a raise for being so considerate of my situation. (2016) I told Merima how impressed I was with her efficiency. She took my compliment with humility and simply said that others might have more complicated issues. She is helpful and a great representative of the Tax Commissioner s office. I don t know if you give bonuses, but this lady deserves that plus more! (2016) 21

22 Decision Package Numbers Total Request: $160, Positions Life-Changing Impact 22

23 2017 Net COST of Operations The work we do more than pays for the OTC. Actual Expenses Expense Offsets $10,753,050 $15,377,118 Net Cost of Operations -$4,624,068 23

24 2019 Budget Request $14,065,961 $2,128,613 $3,338,868 $8,598,480 Personal Services 61% General Operating Expenses 24% Contributions 15% 24

25 Questions?

26 THANK YOU.