COIN Office 4.0 Technical Notes

Transcription

1 COIN Office 4.0 Technical Notes Aug 2014 These Technical Notes are designed to give you information about the enhancements and resolved defects that were implemented in COIN Office 4.0, along with what these changes mean for you and relevant upgrade notes. COIN Office 4.0 is the latest market release and contains 2 iterations of development. These Technical Notes are therefore an aggregation of all 2 minor releases, being and Whether you are an adviser, paraplanner, assistant, receptionist, compliance officer or dealer group administrator, you ll find valuable information to help you in your day-to-day use of COIN Office in these Technical notes. For detailed how to instructions for enhancements and changes to functionality due to bug resolutions, please refer to the COIN Office Online Help (available via Marquee) or the relevant User Guides (available from COIN Support). Copyright COIN Financial Software All rights reserved. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in, or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of COIN Financial Software. COIN Financial Software might have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from COIN Financial Software, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. COMMERCIAL IN CONFENCE

2 Table of Contents Modules Impacted 5 Modules Impacted Key 6 Software Quality Testing 7 Dice 9 New Client Management Fields and Filters 10 Client Management Report Exporting Improvements 12 Enhancements for the BP Portfolio Report template 13 FoFA Reforms 15 FoFA Document templates 18 Enhancements for the BP Comprehensive SoA template 20 FoFA Reforms - Campaign Management 22 Fact Find 23 Calculate Tiered Fees on Services 24 FoFA Reforms 26 Capital Protected Products 30 EPI 4.2 Generic Insurance Data Feed 32 Analyser and Data Feeds 34 Calculate Tiered Fees on Services 35 Capital Protected Products 37 Add Risk Profile Filter To Selection Of Model Portfolios 39 Tools 41 Family Tax Benefit Part A eligibility amendments 42 Medicare levy surcharge and Private health insurance rebate tiered rates & thresholds 45 Family Tax Benefit Part A eligibility amendments 48 Strategy 50 Calculate Tiered Fees on Services 53 Family Tax Benefit Part A eligibility amendments 55 2

3 Carbon Tax Assistance Measures - Clean Energy Supplement 57 Seniors and Pensioners Tax Offset 66 Medicare levy surcharge and Private health insurance rebate tiered rates & thresholds 69 Capital Protected Products 76 Add Risk Profile Filter To Selection Of Model Portfolios 78 Centrelink calculation improvement 80 Family Tax Benefit Part A eligibility amendments 81 Quick Plan 84 Calculate Tiered Fees on Services 85 Capital Protected Products 87 Add Multiple Products for Quick Plan 89 Add Risk Profile Filter to Selection Of Model Portfolios 91 Enable new Superannuation service as Insurance Payer/Owner options 93 DocDesigner 96 Calculate Tiered Fees on Services 97 Family Tax Benefit Part A eligibility amendments 98 Enhancements for the BP Portfolio Report template 100 Medicare levy surcharge and Private health insurance rebate tiered rates & thresholds 102 Enhancements for the BP Comprehensive SoA template 105 Family Tax Benefit Part A eligibility amendments 107 Preferences/Configuration 109 Enhancements for the BP Portfolio Report template 110 FoFA Reforms 111 Capital Protected Products 116 FoFA Package Handling in Bulk Reassign and SuperDG Move Clients 117 Other Enhancements 118 Update DART "Documents Created" Report 119 Technical Enhancements 120 EPI 4.2 Generic Insurance Data Feed 122 Defects Resolved 125 3

4 Defects Resolved for Dice 125 Defects Resolved for Fact Find 129 Defects Resolved for Analyser and Data Feeds 132 Defects Resolved for Inc 134 Defects Resolved for Pyramid 134 Defects Resolved for Tools 135 Defects Resolved for Strategy 137 Defects Resolved for Quick Plan 141 Defects Resolved for DocDesigner 142 Defects Resolved for Marquee 143 Defects Resolved for Products & Data Updates 143 Defects Resolved for Preferences/Configuration 143 System requirements 146 Data feed and STP requirements 147 Docwriter requirements 147 COMPARE: SUPER, COMPARE:MORTGAGE, Web Service Requirements 147 Online Fact Find 148 COIN hosting requirements notes 148 Performance/requirements notes 149 Server update notes 149 Installation notes 149 4

5 VSTS Modules Impacted Topic New Client Management Fields and Filters Client Management Report Export Improvements Update DART "Documents Created" Report L L Calculating Tiered Fees on Services L L M L L , 19666, 19915, Family Tax Benefit Part A eligibility amendments Database Index Review Optimise Campaign Reporting Datasets Enhancements for the BP Portfolio Report template L L L M L L L L L L L FoFA Reforms L M L L Carbon Tax Assistance Measures - Clean Energy Supplement Reference Explicit Database Columns in SQL Medicare levy surcharge & Private health insurance tiered rates & thresholds Reference Explicit Database Columns in SQL M L L L L L L H M M H M L L L L L Capital Protected Products L L L L L EPI 4.2 Generic Insurance Data Feed L L Prevent SQL Injection for Stored Procedures L Securely Store Cache Information L L L Add Multiple Products for Quick Plan L Add Risk Profile Filter To Selection Of Model Portfolios Enable new Superannuation service as Insurance Payer/Owner options FoFA Document templates L Enhancements for the BP Comprehensive SoA template L L L Centrelink Calculation Improvement L FoFA Package Handling in Bulk Reassign and SuperDG Move Clients L L L L L L M H Enhancement impact on module Low Impact Medium Impact High Impact 5

6 Modules Impacted Key Module name Dice Client Management Quick Info Campaign Management Fact Find Analyser & Data Feeds Inc Pyramid Tools Strategy Quick Plan DocDesigner Marquee Compare Super Preferences & Configuration Legislative Updates Other 6

7 VSTS Software Quality Testing Topic Test Cycles Test Cases Executed New Client Management Fields and Filters Client Management Report Export Improvements Update DART "Documents Created" Report Calculating Tiered Fees on Services Family Tax Benefit Part A eligibility amendments Database Index Review N/A * N/A * 18833, 19666, 19915, Enhancements for the BP Portfolio Report template FoFA Reforms Carbon Tax Assistance Measures - Clean Energy Supplement Reference Explicit Database Columns in SQL Medicare levy surcharge & Private health insurance tiered rates & thresholds Reference Explicit Database Columns in SQL N/A N/A N/A * N/A * Capital Protected Products EPI 4.2 Generic Insurance Data Feed Prevent SQL Injection for Stored Procedures N/A * N/A * Securely Store Cache Information N/A * N/A * Add Multiple Products for Quick Plan Add Risk Profile Filter To Selection Of Model Portfolios Enable new Superannuation service as Insurance Payer/Owner options FoFA Document templates Enhancements for the BP Comprehensive SoA template Centrelnik Calculation Improvement FoFA Package Handling in Bulk Reassign and SuperDG Move Clients 2 16 Automated Regression Testing Manual Regression Testing Performance Testing Total Test Cases Executed 4,154 7

8 * = Testing of this item was covered by the regression testing. 8

9 Dice What is the Dice module? The Dice module is a multi-faceted Client Relationship Management module that is integrated with the other key modules in COIN Office. In this module, you can enter file notes, assign tasks, create and store client documents, and generally manage and report on client information. This module allows you to load a single client or view multiply clients using Quick Info (see below). You can also access integrated Microsoft Outlook, Excel, PowerPoint and Windows Explorer. Additional functionality of Dice includes e-fact Find and Audit Trail, where you have the associated access permissions. Dice includes the Client Management module, which is designed for reporting on a broad range of client information covering fact find, tasks, workflows and assets (including holdings, asset allocation, and transactions), and custom Dealer Audit Reporting on SoA documents. In addition, Dice includes the Quick Info module, which is designed for quick and easy searching of clients, as well as easy access to Notes, Tasks and the Document List for the selected client. Dice includes the Campaign Management module, which is designed for creating, managing and reporting on campaigns. 9

10 New Client Management Fields and Filters Issue Tracker VSTS Module impacted Navigation path N/A 9349 Dice Dice Client Management <select report> Dice Client Management File Design Report Forms Fact Find Description The release of COIN Office 4.0 includes enhancements to increase the flexibility of reporting and add new content. The inclusion of some new fields and filters are intended to assist dealer groups meet requirements for: Foreign Account Tax Compliance Act (FATCA) from the United States government. Anti-Money Laundering and Counter Terrorism Funding Manage use of mobile phone communications (SMS etc.) Reporting of supplementary entities Additions and Changes to Client Management Datasets The list below describes the changes (mostly additions) that have been applied to specific datasets. These changes will not impact on existing custom reports unless the report design is revised. Fact Find - Basic Data Client Receive SMS (new) Spouse Receive SMS (new) Fact Find - Entity Data Entity Group Name (renamed from Entity Full Name) Primary Entity Name (new) Adviser Name (new) User Reference Number (new) Insurance - Basic Data Date Submitted to Underwriter (new) Portfolio Assets - Basic Data Asset Description (new) Account Number (new) Reviews - Basic Data Advisor Name (new) Task Created Date (new) User Reference Number (new) Reviews - Assignee Data Advisor Name (new) Task Created Date (new) User Reference Number (new) 10

11 Reviews - Workflow Task Due Date (renamed from Due Date) User Reference Number (new) Added Client Management Report Filters A number of new report filters have been added to allow more accurate screening of result sets enabling shorter reports to be generated of just the data required. These new filters can be applied against existing system reports or client generated custom reports. Client (in Client Group Level) Mobile Number Exists Receive SMS Citizenship Domicile Home Address - Country Spouse (in Client Group Level) Mobile Number Exists Receive SMS Citizenship Domicile Home Address - Country Insurance (in Insurance Level) Policy Summary - Anniversary Date Policy Summary - Date Submitted to Underwriter New Dataset A new dataset has been added to allow reporting of supplementary entities created in COIN via Fact Find > Key Details > Entities. Common examples of supplementary entities are an SMSF or a family trust. The new dataset contains all the same fields as the Fact Find - Entity Data dataset with the addition of the field "Relationship to Primary Client". Upgrade notes On upgrade the new fields and filters will be immediately available to users with access to Client Management. 11

12 Client Management Report Exporting Improvements Issue Tracker VSTS Module impacted Navigation path N/A Dice Dice Client Management Export to Excel Description The current Export to Excel function in Client Management uses Excel 2003 format which can impact on the size of reports exported. Microsoft Excel 2003 (and earlier versions) has a format limitation of a maximum of 65,536 rows and a maximum of 256 columns. Some dealer groups have found the Excel 2003 format to be a limitation in achieving their client reporting needs. Export Format Changed to CSV When reports are exported from Client Management using the "Export to Excel" button the file will be supplied in CSV format. The decision to use CSV format was taken as it is both a format with no limits and completely compatible with Excel or other similar applications. The button will continue to be labelled as "Export to Excel" as most people have Excel mapped as the application to process CSV files. As a result of changing to CSV format some minor changes will be seen in files exported: The first row (containing titles) will not be shown in bold. Text will not be automatically wrapped to fit in a column. The column headers will not always be visible. If desired these styling changes can be easily reapplied in Excel. Note: The Export function from the Report Preview window in Client Management is not affected by this enhancement. Improved Tracking of 'Out of Memory' Errors An error that may occasionally be experienced when exporting large reports is a memory error. In COIN versions prior to 4.0 when an out of memory issue occurs this gives a less that clear error message. As part of this enhancement COIN will now give an informative message while capturing essential data about the error to a table in the database. The data captured will allow analysis of the error to occur at a later time. Upgrade notes On upgrade the contents of this enhancement will be immediately available. 12

13 Enhancements for the BP Portfolio Report template Issue Tracker VSTS Module impacted Navigation path N/A Dice DocDesigner Preferences Dice Documents Comprehensive tags DocDesigner Library Document Comprehensive Tags DocDesigner Library Document BP Portfolio Report Preferences Branch Strategy Writer Word Tag Manager This technical note deals only with the changes made in the Dice module - Documents area of COIN Office. Please refer to the relevant section of these technical notes for the changes made in DocDesigner and Preferences. Description The BP Portfolio Report has been enhanced in terms of functionality and visual presentation. Advisers will now be able to generate professional reports which demonstrate their clients' portfolio performance in graphs and tables. The BP Portfolio Report has been updated to include a portfolio valuation graph which demonstrates the movement of portfolio values over the given portfolio view range entered in the 'Documents' tab of Dice. Asset Allocation graph has been enhanced to improve the layout and format and provides better visual presentation. Asset classes are also reordered to display growth assets then defensive assets to be consistent with BP Comprehensive SoA. 13

14 The account summary table of the BP Portfolio Report has been updated to display net fees and taxes clients have paid on their portfolio over the reporting period. The BP Portfolio Report has been updated to include detailed fee transactions table to illustrate total fees in the account summary table. The BP Portfolio Report has been enhanced to provide a more detailed report. The following columns have been added to the Portfolio Valuation and Performance table: o o o o o o Opening units Opening value Change in holding Total Income Capital Growth Total Return New BP Portfolio Report tags have been created in the 'Documents' tab of Dice. If a new "Show historical performance table" tag is ticked, the PB Portfolio Report will show the Fund Manager Performance section, which illustrates the portfolio returns over 1 year, 3 year and 5 year terms. BP Portfolio Report has been updated to show the page number in the page footer. Upgrade notes Existing BP Portfolio Report with existing functionality and format will be remained upon upgrade to COIN 4.0. Following upgrade, adviser will be able to generate more detailed and improved portfolio report. 14

15 FoFA Reforms Issue Tracker VSTS N/A Dice Module impacted Fact Find Preferences Navigation path Dice Assign Workflow Dice Monitor Workflow Dice Client Management Dice Client Management Batch Dice Audit Trail Dice Campaign Management <select campaign> Details Fact Find Client Fees Preferences Dealer Group Products/Fees Service Packages Preferences Dealer Group Workflow Design Workflow Preferences Dealer Group Workflow Workflow Settings Preferences Dealer Group User Management Users Preferences Branch <branch name> Fact Find Service Packages Preferences Branch <branch name> Workflow Design Workflow Preferences Branch <branch name> User Management Users This technical note deals only with the changes made in the Dice module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, DocDesigner and Preferences. Description COIN Office provides an extensive range of productivity aid including advanced workflow and task functions. These functions have been added in COIN v4.0 to support practices in efficiently meeting their duties under FoFA regulations. In addition these enhancements can improve practice productivity across a range of activities. This section describes enhancements to: Workflow Audit Trail Client Management Batch Workflows - Better Selection & Assign As part of the work for the FoFA Reforms, COIN has made enhancements to improve workflow use. It is now easier to find a specific workflow and assign multiple at the same time. The new workflow selection window is shown below, the new features include: Better Selection - Sort the workflows by any column by clicking on the header. - Filter the workflows by Type or Category. Multiple Assign - Ability to select multiple workflows and assign them to the same client at one time. 15

16 Workflow Category Another feature added to COIN v4.0 is a new identifier for workflows called Workflow Category. The new Category identifier is intended to be an alternative to Workflow Type and offer a different grouping mechanism. For the purposes of FoFA, Dealer Groups may choose to use the Workflow Category as a method to group the workflows that provide a defined set of services. The Workflow Category could be set to mirror the client service package names such as Jade, Marble and Granite to allow the multiple related workflows to be assigned at one time. Monitor Workflow Monitor Workflow has also been enhanced to include Workflow Category as a filter. A column for the Workflow Category has also been added to the window. Audit Trail The new Fact Find updates possible on a client record in Client Fees as part of the new FoFA functionality are all tracked and recorded in Audit Trail. Client Management - New Filters The new FoFA functionality is supported with a range of new report filters in Client Management to allow use and completion of FoFA related work to be monitored. The new filters added are: Primary Service Entity 16

17 Service Accept Date Fee Disclosure Date Package Name Package Start Date Package End Date Package Lapsed Date Package Services Package Services Provided Current Service Fee Amount Total Fees Owing Direct Services Provided This will allow the practice manager to utilise a range of reporting options to meet the various reporting or segmenting requirements they may have. For example, the filter option of 'Fee Disclosure Date' will allow them to find all clients that last received a statement 11 months ago. Client Management - Datasets Changes have been made to the Client Management datasets to allow custom reports to be created as needed by each Dealer Group. The changed datasets are: Fact Find - Basic Data (three new FoFA fields have been added; Primary Service Entity, Service Accept Date and Fee Disclosure Date) Fact Find - Fees Data (an entirely new dataset including the core FoFA fields) Client Management - Batch > Assign Workflow The improved method for selection of Workflows as available in Assign Workflow is also provided in Batch. When selecting a workflow the method has changed from a dropdown list to a window with filters which will assist in the selection of workflows. Client Management - Batch > Fact Find Updates The FoFA reforms may encourage an increased need for bulk processing of basic forms and reports. Grouped or Batch processing is a strong point of COIN, with the combination of Client Management filtering and Batch enabling rapid updating of many clients at once. The existing Client Management Batch function has had three fields added to enable updating multiple clients at once (under the Fact Find - Client Fees Packages. The fields added are: Service Accept Date Fee Disclosure Date Package Renewal Upgrade notes On upgrade all the changes listed in this section will be immediately available. 17

18 FoFA Document templates Issue Tracker VSTS N/A Dice Module impacted Navigation path Dice Documents DocDesigner Library Documents Description The release of COIN Office 4.0 introduces new FoFA related document templates to help clients be ready for FoFA reforms. The documents listed below provide templates for Fee statements, Services and Packages offering and updates to Invoice templates: Tax invoice -Upfront Tax invoice -Ongoing Statement of Account (Upfront and Ongoing) Fee Statement Package Offer Letter Fee statement and Package Offer Letter Available Service Packages Dice View We have created a new document folder to keep FoFA related templates as shown below. 18

19 Sample Output - Tax invoice- upfront Upgrade notes On upgrade the new FoFA document templates will be available to users. 19

20 Enhancements for the BP Comprehensive SoA template Issue Tracker N/A VSTS Dice Module impacted DocDesigner Navigation path Dice Document BP Comprehensive SoA DocDesigner Library Document BP Comprehensive SoA This technical note deals only with the changes made in the Dice module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in DocDesigner. Description You will now be able to create a Risk Only Statement of Advice from the BP Comprehensive SoA document when Strategy module is not used. The BP Comprehensive SoA has been updated so that if you select insurance recommendation only (i.e. comprehensive tags highlighted below are not selected) the following tables in the Current & Financial Details section are sourced from Fact Find module when advisor does not transfer fact find data to Strategy module. o o o o o Cash Flow Personal Asset & liabilities Asset & liabilities for SMSF Asset & liabilities for Trust Asset & liabilities for Company The 'Summary of recommended investments' tables in the BP Comprehensive SoA have been updated to display lump sum and regular investment or withdrawal separately for clarity. Previously, they only displayed the total of lump sum and regular recommended amount for each product. 20

21 Upgrade notes N/A 21

22 FoFA Reforms - Campaign Management Issue Tracker VSTS N/A Dice Module impacted Fact Find DocDesigner Preferences Navigation path Dice Assign Workflow Dice Monitor Workflow Dice Client Management Dice Client Management Batch Dice Audit Trail Dice Campaign Management <select campaign> Details Fact Find Client Fees DocDesigner Preferences Dealer Group Products/Fees Service Packages Preferences Dealer Group Workflow Design Workflow Preferences Dealer Group Workflow Workflow Settings Preferences Dealer Group User Management Users Preferences Branch <branch name> Fact Find Service Packages Preferences Branch <branch name> Workflow Design Workflow Preferences Branch <branch name> User Management Users This technical note deals only with the changes made in the Campaign Management module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Dice, Fact Find, DocDesigner and Preferences. Description The improved method for selection of Workflows as available in Batch is also provided in Campaign Management. When selecting a workflow the method has changed from a dropdown list to a window with filters to cater to dealer groups with large numbers of workflows. Upgrade notes The use of the workflow selection window will be immediately available to all users with modify access to Campaigns following upgrade. 22

23 Fact Find What is the Fact Find module? The Fact Find module is the data entry point for the creation of new client groups, as well as updating and modifying existing client group records. The information entered through Fact Find then becomes available for use throughout COIN Office. The other areas covered by the Fact Find module include STP functionality for insurance accounts, such as policy opening. 23

24 Calculate Tiered Fees on Services Issue Tracker VSTS N/A Module impacted Fact Find Analyser Quick Plan Strategy DocDesigner Navigation path Fact Find Financial Details Assets Services Add/View Services Add/Modify Fees & Commissions Fact Find Financial Details Assets Add Asset / View Edit Asset Fees Analyser Add Service Fees & Commissions Analyser Add Asset / Add Proposed Asset Fees Quick Plan Product Recommendation Existing / Recommendation Services Add/View Services Add/Modify Fees & Commissions Quick Plan Product Recommendation Existing / Recommendation Add / Modify Strategy Client Detail Assets / Super / Pensions/Withdrawals Add/Modify Service Fees Strategy Client Detail Assets Add/Modify Service Assets Add/Modify Rates/Fees Strategy Client Detail Super <SMSF name> Asset Mix Add/Modify Service Fees Strategy Client Detail <Company> / <Trust> Assets Add/Modify Service Fees DocDesigner Library DocDesigner Online Library Tables Analyser Enhanced Fact Find - Client Fees / ICR MER This technical note deals only with the changes made in the Fact Find module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Analyser, Quick Plan, Strategy and DocDesigner. Description The fee tiers that apply for a service can be seen and if needed adjusted when adding a service for the client. The window displayed in Fact Find is the same as appears in Analyser or Strategy (refer to image below). New columns are provided to clearly indicate whether the fee or commission for the Service is being charged as a flat percentage or using tiered values. 24

25 Upgrade notes N/A 25

26 FoFA Reforms Issue Tracker VSTS N/A Module impacted Fact Find Dice DocDesigner Preferences Fact Find Client Fees Navigation path Dice Assign Workflow Dice Monitor Workflow Dice Client Management Dice Client Management Batch Dice Audit Trail Dice Campaign Management <select campaign> Details DocDesigner Preferences Dealer Group Products/Fees Service Packages Preferences Dealer Group Workflow Design Workflow Preferences Dealer Group Workflow Workflow Settings Preferences Dealer Group User Management Users Preferences Branch <branch name> Fact Find Service Packages Preferences Branch <branch name> Workflow Design Workflow Preferences Branch <branch name> User Management Users This technical note deals only with the changes made in the Fact Find module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Dice, DocDesigner and Preferences. FoFA Reforms - New Functions The new functions in this version of COIN are specifically designed to aid a practice in being FoFA ready. The new function allows recording of packages and services offered to a client and their successful delivery. The essential details of client opt-in and fee disclosure are prominently positioned on the new screen. The change to Fact Find involves replacing the existing Client Fees screens which were not suited to meet the legislated FoFA requirements with new and improved screens to capture the client's financial planning relationship to the adviser (and Dealer Group). The functionality added to COIN has extensive flexibility to allow for different methods of implementing FoFA obligations. The new Client Fees screens are based around the concept of client service packages. A package is a group of financial planning services that the adviser offers to a client for a specific price. The package may contain services such as preparation of a SoA, portfolio management and a range of other services. If desired the client can also request other services beyond those included in their package and have them provided as an extra item. The two screens to support this functionality in Client Fees are tabbed as Packages and Extras/Payments. New Client Fees > Packages Tab The Packages tab (see image on next page) holds details of the packages the client has and the core FoFA dates of Service Accept Date (Opt-in) and Fee Disclosure Date. When looking at a Package, the related services are shown in the lower portion of the screen - with fields to mark delivery. The services available on a package are set by the Dealer Group or Branch through Preferences. A Package can be in one of three statuses; Recommended, Active or Lapsed. The main rule with Packages is that an entity can only have one in Active status and one in Recommended status at one time. (Lapsed packages are retained to show a full historical record.) 26

27 At the top of the screen is the Primary Service Entity is selected. If the Primary Service Entity is set as the client group name then all Packages and Services will be placed against the Client Group and only one Package can be Active for the whole client group. If a need exists to have multiple packages active for the client group then the Primary Service Entity must be an entity of the client group and each active package is placed against a different entity of the client group. An example of more than one active package could be a couple that also have an SMSF. In this case two packages could be desired with the Primary Service Entity set as the client and one package against the client and one against the SMSF. In the upper portion of the screen four buttons exist to Add, Modify, Delete and Renew packages. The Add and Modify buttons both give the same pop-up window that is shown below. The window allows selection of the Package, Entity (only if the Primary Service Entity is not the client group), Pack Status (Recommended, Active or Lapsed), the dates for the package, Price and Comments (if any). The End data for the package may auto-populate based on the start date depending on the package settings (from Preferences). 27

28 New Client Fees > Extras/Payments Tab The second tab in Client Fees is labelled Extras/Payments; this tab retains details about payments for packages and extra services the client selects. Any Active (and Lapsed) packages from the Packages tab are shown at the top with their related payments in the bottom area of the window. 28

29 As well as package payments, this tab records any extra Fee for Service items the client requests. As with packages the payments for Fee for Service items are recorded in the lower area. The upper part of the screen has Add and Delete buttons but these are only applicable to Service items - Packages are only changed via the Packages tab. The listing of items contains details useful for handling payments including the Price, Date, Billing Ref and Amount Owning - the Total Fees Owing for all items is also displayed. The Billing Ref is a unique field generated by COIN and will not repeat until over 4.2 billion references have been used. The lower part of the screen also has Add and Delete buttons that work with the payments for an item. The fields provided can retain the basic details of a payment. The Method and Type fields are drop-down lists that are set by the Dealer Group (refer to Preferences section). The Ref and Ref 2 fields allow entry of text as relevant and needed by the business processes of the Dealer Group. Upgrade notes On upgrade the existing Fact Find > Client Fees screens and fields are completely replaced. Prior to upgrading from a version before 4.0 any use of the Client Fees section should be checked and data migration discussed with your COIN Account Manager (in the first instance). The data tables being replaced are still retained in the COIN database but will no longer be accessible from anywhere within COIN. Staff that had access to the Client Fees section of Fact Find prior to upgrade will continue to do so as the existing access permissions are retained but the permission names have been revised (refer to Preferences for more details). 29

30 Capital Protected Products Issue Tracker VSTS N/A Module impacted Fact Find Analyser Strategy Quick Plan Preferences Navigation path Fact Find Financial Details Assets View/Edit Asset Analyser Add Asset / Add Proposed Asset Strategy Inputs Individual Assets Quick Plan Product Recommendation Assets Preferences Dealer Group Products/Fees Protected Products List This technical note deals only with the changes made in the Fact Find module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Analyser, Strategy, Quick Plan and Preferences. Description A new search filter has been provided to list products linked to a particular protected product list. A print function is also provided in Search Product screen. New Protection Tab A new tab Protection has been added to Asset Details of Fact Find/Analyser. For existing assets, existing protection details can be recorded once the Capital Protection option is ticked. Protected Amount field: The invested amount that is capital protected. Bond Component field: With some capital protected products, at a discretion of the investment manager/vendor, some amount will be invested in low risk asset e.g. bond. This field is to record the bond value where applicable. Current Value field: The current market value of the investment. Term: term of the capital protection Maturity date: The date when capital protection matures/matured on. 30

31 Growth Lock-in frame: In some cases, investors can lock in certain level of profit/growth of the capital protected investment at a regular basis. COIN allows users to record the frequency and level of growth lock-in details where applicable. For recommended assets, capital protection can only be recommended for products which are linked to a PPL. Term can be selected from drop down lists with options configured in Dealer Group Preferences. Protection Fees and Growth lock-in frequency will be pre populated and not editable. Upgrade notes Product Protection will need to be setup as described in the Preferences section of this document before being available for use. 31

32 EPI 4.2 Generic Insurance Data Feed Issue Tracker VSTS N/A Dice Module impacted Other Navigation path Fact Find Financial Details Insurance Datafeed Tool (DataFeedMain.exe This technical note deals only with the changes made in the Fact Find module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Other. Description A DF tick box has been added to Insurance in Financial Details of Fact Find. If an insurance policy is sourced from data feed, DF tick box will be automatically checked. Relevant insurance details for these policies will be updated automatically. Data Feed Comments When an EPI 4.2 data feed contains data feed comments, these will be added to the notes tab of the insurance details and will be automatically updated. 32

33 Upgrade notes COIN is working with a number of life insurance providers in developing data exports from their end. More communications regarding the progress will be available soon. 33

34 Analyser and Data Feeds What is the Analyser module? This is the portfolio management module of COIN office. It allows you to conduct portfolio modelling, rebalancing and reporting. This module also allows you to drill down into the details of each asset holding by viewing transactions that were created manually or via data feeds, which you can then add to or modify. 34

35 Calculate Tiered Fees on Services Issue Tracker VSTS N/A Module impacted Analyser Fact Find Quick Plan Strategy DocDesigner Navigation path Analyser Add Service Fees & Commissions Analyser Add Asset / Add Proposed Asset Fees Fact Find Financial Details Assets Services Add/View Services Add/Modify Fees & Commissions Fact Find Financial Details Assets Add Asset / View Edit Asset Fees Quick Plan Product Recommendation Existing / Recommendation Services Add/View Services Add/Modify Fees & Commissions Quick Plan Product Recommendation Existing / Recommendation Add / Modify Strategy Client Detail Assets / Super / Pensions/Withdrawals Add/Modify Service Fees Strategy Client Detail Assets Add/Modify Service Assets Add/Modify Rates/Fees Strategy Client Detail Super <SMSF name> Asset Mix Add/Modify Service Fees Strategy Client Detail <Company> / <Trust> Assets Add/Modify Service Fees DocDesigner Library DocDesigner Online Library Tables Analyser Enhanced Fact Find - Client Fees / ICR MER This technical note deals only with the changes made in the Analyser module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, Quick Plan, Strategy and DocDesigner. Description The fee tiers that apply for a service can be seen and if needed adjusted when adding the service for a client, the window that shows the fees is displayed below. New columns are provided to clearly indicate whether the fee or commission is being charged as a flat percentage or using tiered values. At the Product level there is no change as tiered fees are only available at a Service level. But do note that when a Product is using a Service the fees that apply can be those of the Service (depending on the settings that apply). 35

36 Upgrade notes N/A 36

37 Capital Protected Products Issue Tracker VSTS N/A Module impacted Analyser Fact Find Strategy Quick Plan Preferences Navigation path Analyser Add Asset / Add Proposed Asset Fact Find Financial Details Assets View/Edit Asset Strategy Inputs Individual Assets Quick Plan Product Recommendation Assets Preferences Dealer Group Products/Fees Protected Products List This technical note deals only with the changes made in the Analyser module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, Strategy, Quick Plan and Preferences. Description A new search filter has been provided to list products linked to a particular protected product list. A print function is also provided in Search Product screen. New Protection Tab A new tab Protection has been added to Asset Details of Fact Find/Analyser. For existing assets, existing protection details can be recorded once the Capital Protection option is ticked. 37

38 For recommended assets, capital protection can only be recommended for products which are linked to a PPL. Term can be selected from drop down lists with options configured in Dealer Group Preferences. Protection Fees and Growth lock-in frequency will be pre populated and not editable. Upgrade notes Product Protection will need to be setup as described in the Preferences section of this document before being available for use. 38

39 Add Risk Profile Filter To Selection Of Model Portfolios Issue Tracker VSTS N/A Module impacted Analyser Strategy Quick Plan Navigation path Analyser Open Analyser Rebalance Target Portfolio Modelling Add/Modify Strategy Inputs Individual Assets tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Individual Assets tab Add Add Service Assets tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Superannuation Assets tab Add Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Pensions/Withdrawals tab Add ABP Existing ABP - Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Pensions/Withdrawals tab Add ABP Rollover ABP - Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Pensions/Withdrawals tab Add TAP Existing TAP - Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Quick Plan New Client / Existing Client (path pages) Product Selection Recommendation Quick Plan New Client / Existing Client (path pages) Product Selection Recommendation Add From Recommended Portfolio/Modify This technical note deals only with the changes made in the Analyser module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Strategy and Quick Plan. Description An enhancement has been made to the Analyser module to enable a user to filter the available list of recommended portfolios based on the portfolio's associated risk profile. The purpose of this change is to improve efficiency and minimise the risk of errors when selecting a model portfolio by reducing the number of portfolios available for selection based on the selected risk profile. Previously, the user was required to scroll through the full list of recommended portfolios. Target Portfolio Model A new 'Risk Profile' field has been added to the 'Target Portfolio Model' screen. This field has a drop down list containing the following options: All - when this option is selected, the list of portfolios available in the 'Recommended Portfolio' list will be filtered to display all the recommended portfolios available - regardless of the risk profile associated.; All the Risk Profiles set up in the Dealer Group 'Preferences' - when this option is selected, the list of portfolios available in the 'Recommended Portfolio' list will be filtered to display the recommended portfolios that have the selected risk profile associated in 'Preferences'.; and 39

40 N/A - when this option is selected, the list of portfolios available in the 'Recommended Portfolio' list will be filtered to display the recommended portfolios that do not have a risk profile associated in 'Preferences' (i.e. the risk profile in 'Preferences' is "n/a"). When a new recommended portfolio is added, the default 'Risk Profile' option selected will be "All" When an existing recommended portfolio is modified, the 'Risk Profile' option selected by default will display the risk profile currently assigned to the existing recommended portfolio. Image 1: The 'Target Portfolio Model' screen with the new 'Risk Profile' field Upgrade notes The amendments outlined above are applicable to COIN Office 4.0 and above. Earlier versions of COIN Office will not display the 'Risk Profile' filter. 40

41 Tools What is the Tools module? Within COIN Office, there are a number of special purpose stand-alone tools that can be utilised to perform quick calculations for a client. Client data can be imported from Fact Find. Scenarios can be printed or saved as a File Note for a client. You can also copy scenarios to tweak figures and compare scenarios. 41

42 Family Tax Benefit Part A eligibility amendments Issue Tracker VSTS N/A Module impacted Tools Strategy DocDesigner Navigation path Tools Centrelink Family Tax Benefit Strategy Adviser Social security benefits Centrelink - Family tax benefit Strategy Assumptions Centrelink Family Tax Benefit A DocDesigner Library Field Projection FTB Family Tax Benefit A DocDesigner Library Field Tools Centrelink - Family Tax Benefit Tool DocDesigner Online Library DocDesigner Sections Tables Legislative Assumptions Centrelink Assumptions This technical note deals only with the changes made in the Tools module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Strategy and DocDesigner. Description Changes have been implemented to align COIN functionality with the following legislative changes impacting Family Tax Benefit Part A. Previous law: The maximum age of eligibility for Family Tax Benefit Part A was 24 years of age. New law: From 1 January 2012, the government lowered the maximum age of eligibility for Family Tax Benefit Part A from 24 years of age to 21 years of age. Family Tax Benefit Tool The tooltip next to the 'Eligible Dependants' section has been amended to reflect the lowered maximum age of eligibility Image 2: Tooltip showing amended wording on the Family Tax Benefit tool A new 'Assumptions' section has been added with the following assumptions displayed at the bottom of the results section: Dependants aged are in full-time secondary school. Dependants aged are not in full-time secondary school. 42

43 Image 3: New assumptions added to the Family Tax Benefit tool All existing fields with references to the maximum eligible age have been amended to display the maximum eligible age as '21' instead of '24': 43

44 Image 4: Fields amended on the Family Tax Benefit tool to reflect the new maximum age of eligibility Upgrade notes This amendment is only applicable to COIN Office 4.0. Earlier versions of COIN Office will continue to see fields displaying the maximum eligible age as 24 years of age, however the Family Tax Benefit Part A will be correctly calculated as rates will be correctly updated in the legislative assumptions. 44

45 Medicare levy surcharge and Private health insurance rebate tiered rates & thresholds Issue Tracker VSTS N/A Module impacted Tools Strategy DocDesigner Navigation path Tools Tax Income Tax Calculator Strategy Adviser Tax Strategy Assumptions Tax 2012/13 FY DocDesigner Online Library Tables Legislative Assumptions Current Tax Assumptions DocDesigner Online Library Tables Legislative Assumptions Future Tax Assumptions This technical note deals only with the changes made in the Tools module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Strategy and DocDesigner. Description Changes have been implemented to align COIN functionality with the Fairer Private Health Insurance Incentives Act 2011 (Act No. 26) relating to the introduction of tiered rates and thresholds for the Medicare Levy Surcharge and Private Health Insurance Rebate. The legislative changes can be summarised as follows. Previous law: Medicare levy surcharge Medicare levy surcharge was applied at a rate of 1.0% of taxable income to taxpayers that do not have private hospital cover and who earn above the income thresholds shown below Singles $80,000+ Families $160,000+ For families with children, the thresholds are increased by $1,500 for each child after the first. Private health insurance rebate For taxpayers that have private hospital cover, the private health insurance rebate was based on the age of the individual: Age Rebate Less than 65 years 30% years 35% 70 years and over 40% New law: From 1 July 2012, both the private health insurance rebate and Medicare levy surcharge will be income tested based on tiered thresholds. 45

46 Thresholds for both Medicare Levy Surcharge and Private Health Insurance Rebate Singles Families Tier 1 $84,001 - $97,000 $168,001 - $194,000 Tier 2 $97,001 - $130,000 $194,001 - $260,000 Tier 3 $130,001+ $260,001+ For families with children, the thresholds are increased by $1,500 for each child after the first. Medicare levy surcharge The rate of Medicare levy surcharge applied to taxpayers that do not have private hospital cover will be based on the income thresholds as shown below: Below tier 1 threshold Medicare Levy Surcharge 0.00% Tier % Tier % Tier % Private health insurance rebate For taxpayers that do have private hospital cover, the private health insurance rebate will based on the income thresholds and on the age of the oldest person covered by the policy: Below tier 1 threshold Less than 65 years years 70 years and over 30% 35% 40% Tier 1 20% 25% 30% Tier 2 10% 15% 20% Tier 3 0% 0% 0% Income Tax Calculator - Medicare Levy Surcharge A new 'Medicare Levy Surcharge' field has been added to the Income Tax Calculator below the existing 'Medicare Levy' field. This field has been added for both the Client and the Spouse columns. There is a dependency between the 'Medicare Levy' and the 'Medicare Levy Surcharge' fields: If the Medicare Levy field is set to 0%, the 'Medicare Levy Surcharge' drop down list is disabled. If the Medicare Levy field is set to 1.5%, the 'Medicare Levy Surcharge' drop down list is available. The new 'Medicare Levy Surcharge' field will have a drop down list where the user can select either: 'Yes' - indicating the Medicare Levy Surcharge is applicable to the Client/Spouse and will be calculated; or 'No' - indicating the Medicare Levy Surcharge is not applicable to the Client/Spouse and will not be calculated. This is the default option. 46

47 Image 5: New field added to the Income Tax Calculator tool The Medicare Levy Surcharge calculator will automatically calculate the Medicare Levy Surcharge based on the information supplied on the Income Tax Calculator and the thresholds and rates in Strategy Assumptions. The Medicare Levy field has also been amended to reduce the options available to: 0% 1.5% Previously, there was a '2.5%' option available. This option was used when the Medicare levy surcharge was applied - the 2.5% was made up of 1.5% Medicare Levy plus 1.0% Medicare Levy Surcharge. To cater for the tiered Medicare Levy Surcharge rate, the '2.5%' option has been removed from the Medicare Levy field and the 'Medicare Levy Surcharge' will be automatically calculated. Upgrade notes The amendments outlined above to the Income Tax Calculator are applicable to COIN Office 4.0 and above. Earlier versions of COIN Office will continue to use a flat Medicare Levy Surcharge rate of 1.0% and will not reflect the new Medicare Levy Surcharge field. 47

48 Family Tax Benefit Part A eligibility amendments Issue Tracker VSTS N/A Module impacted Tools Strategy DocDesigner Navigation path Tools Centrelink Family Tax Benefit Strategy Adviser Social security benefits Centrelink - Family tax benefit Strategy Assumptions Centrelink Family Tax Benefit A DocDesigner Library Field Projection FTB Family Tax Benefit A DocDesigner Library Field Tools Centrelink - Family Tax Benefit Tool DocDesigner Online Library DocDesigner Sections Tables Legislative Assumptions Centrelink Assumptions This technical note deals only with the changes made in the Tools module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Strategy and DocDesigner. Description Changes have been implemented to align COIN functionality with the following legislative changes impacting Family Tax Benefit Part A. Previous law: From 1 January 2012, the government lowered the maximum age of eligibility for Family Tax Benefit Part A from 24 years of age to 21 years of age. New law: From 1 January 2013, family tax benefit Part A will no longer be available for recipients who have dependants aged 18 or over unless they are in full-time secondary study. Family Tax Benefit Tool The tooltip next to the 'Eligible Dependants' section has been amended to reflect the lowered maximum age of eligibility Image 6: Tooltip showing amended wording on the Family Tax Benefit tool All existing fields with references to dependants aged 18 or more have been removed as they are no longer applicable: 48

49 Image 7: Fields amended on the Family Tax Benefit tool to reflect the new maximum age of eligibility Upgrade notes This amendment is only applicable to COIN Office 4.0. Earlier versions of COIN Office will continue to see fields displaying the maximum eligible age as 24 years of age, however the Family Tax Benefit Part A will be correctly calculated as rates will be correctly updated in the legislative assumptions. 49

50 Strategy What is the Strategy module? This is the comprehensive strategy modelling module. You can create and compare several financial planning scenarios for a client, either in tabular or graphical formats. The information entered into this module can then be used to populate a comprehensive SoA. 50

51 Calculate Tiered Fees on Services Issue Tracker VSTS N/A Module impacted Strategy Fact Find Analyser Quick Plan DocDesigner Navigation path Strategy Client Detail Assets / Super / Pensions/Withdrawals Add/Modify Service Fees Strategy Client Detail Assets Add/Modify Service Assets Add/Modify Rates/Fees Strategy Client Detail Super <SMSF name> Asset Mix Add/Modify Service Fees Strategy Client Detail <Company> / <Trust> Assets Add/Modify Service Fees Fact Find Financial Details Assets Services Add/View Services Add/Modify Fees & Commissions Fact Find Financial Details Assets Add Asset / View Edit Asset Fees Analyser Add Service Fees & Commissions Analyser Add Asset / Add Proposed Asset Fees Quick Plan Product Recommendation Existing / Recommendation Services Add/View Services Add/Modify Fees & Commissions Quick Plan Product Recommendation Existing / Recommendation Add / Modify DocDesigner Library Table Full Plan Generic SoA DocDesigner Online Library Tables Analyser Enhanced Fact Find - Client Fees / ICR MER This technical note deals only with the changes made in the Strategy module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, Analyser, Quick Plan and DocDesigner. Description Strategy is the module of COIN most affected by this change. Prior to version 4.0 of COIN the fee tiers could be entered but they were only used for display on screen and in document templates. Now from COIN 4.0 the tiers in fees are considered and the rate of a fee varies depending on the relevant balance for the transaction for Strategy projections. The fee tiers that apply for a service can be seen and if needed adjusted when adding the service for a client (see image next page). New columns are provided to clearly indicate whether the fee or commission is being charged as a flat percentage or using tiered values. The same fee options are displayed when a Service is added for any type of client/account including individual, SMSF, Trust, ABP or TAP. 51

52 Projection Calculations within Strategy The application and calculation of fees in Strategy will now use the fee and commission tiers that apply for Services and related the Products. Fees are generally charged against each product - even if using the fee rates (including tiers) from a Service. The Fees shown as charged by a Service are the sum of the fees charged by the underlying Products. A special case exists for superannuation and ABP services where the dealer group has not ticked the 'Enable transactions for superannuation and ABP services' preference setting. When the setting is not ticked then the fees are applied at the Service level based on a weighted average of the assets. Data Transfer from Fact Find to Strategy The transfer of data from Fact Find to Strategy will transfer the fee setup including tiers if specified. Upgrade notes On upgrade the Fees and Commission data for Services will not be changed. However, if a projection is performed in Strategy for a client before and after the upgrade there is the potential for slightly different results due to the application of fee tiers and corresponding different fees being applied. 52

53 Calculate Tiered Fees on Services Issue Tracker VSTS N/A Module impacted Analyser Fact Find Quick Plan Strategy DocDesigner Navigation path Analyser Add Service Fees & Commissions Analyser Add Asset / Add Proposed Asset Fees Fact Find Financial Details Assets Services Add/View Services Add/Modify Fees & Commissions Fact Find Financial Details Assets Add Asset / View Edit Asset Fees Quick Plan Product Recommendation Existing / Recommendation Services Add/View Services Add/Modify Fees & Commissions Quick Plan Product Recommendation Existing / Recommendation Add / Modify Strategy Client Detail Assets / Super / Pensions/Withdrawals Add/Modify Service Fees Strategy Client Detail Assets Add/Modify Service Assets Add/Modify Rates/Fees Strategy Client Detail Super <SMSF name> Asset Mix Add/Modify Service Fees Strategy Client Detail <Company> / <Trust> Assets Add/Modify Service Fees DocDesigner Library DocDesigner Online Library Tables Analyser Enhanced Fact Find - Client Fees / ICR MER This technical note deals only with the changes made in the Strategy module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, Quick Plan, Analyser and DocDesigner. Description The fee tiers that apply for a service can be seen and if needed adjusted when adding the service for a client, the window that shows the fees is displayed below. New columns are provided to clearly indicate whether the fee or commission is being charged as a flat percentage or using tiered values. At the Product level there is no change as tiered fees are only available at a Service level. But do note that when a Product is using a Service the fees that apply can be those of the Service (depending on the settings that apply). 53

54 Upgrade notes N/A 54

55 Family Tax Benefit Part A eligibility amendments Issue Tracker VSTS N/A Module impacted Tools Strategy DocDesigner Navigation path Tools Centrelink Family Tax Benefit Strategy Adviser Social security benefits Centrelink - Family tax benefit Strategy Assumptions Centrelink Family Tax Benefit A DocDesigner Library Field Projection FTB Family Tax Benefit A DocDesigner Library Field Tools Centrelink - Family Tax Benefit Tool DocDesigner Online Library DocDesigner Sections Tables Legislative Assumptions Centrelink Assumptions This technical note deals only with the changes made in the Strategy module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Tools and DocDesigner. Description Changes have been implemented to align COIN functionality with the following legislative changes impacting Family Tax Benefit Part A. Previous law: The maximum age of eligibility for Family Tax Benefit Part A was 24 years of age. New law: From 1 January 2012, the government lowered the maximum age of eligibility for Family Tax Benefit Part A from 24 years of age to 21 years of age. Legislative Assumptions All existing fields with references to the maximum eligible age have been amended to display the maximum eligible age as '21' instead of '24': Image 8: Family Tax Benefit Part A rates shown on the Strategy Assumptions screen Centrelink - Family Tax Benefit Projections All existing fields with references to the maximum eligible age have been amended to display the maximum eligible age as '21' instead of '24' 55

56 The value in the 'Dependants 18-21' row has been amended to no longer include any dependants aged years. The number of dependants in each age category is used to calculate the 'Family Tax Benefit A' value. This amendment will ensure the correct benefit amount is calculated. Image 9: Fields amended on the Strategy projections screen to cater for the new maximum age of eligibility Upgrade notes This amendment is only applicable to COIN Office 4.0. Earlier versions of COIN Office will continue to see fields displaying the maximum eligible age as 24 years of age. The number of dependants in each age category is used to calculate the 'Family Tax Benefit A' value. Versions of COIN Office prior to 4.0 will continue to have the 'Family Tax Benefit A' amount calculated for dependants aged between years of age. 56

57 Carbon Tax Assistance Measures - Clean Energy Supplement Issue Tracker VSTS Module impacted N/A Strategy Navigation path Strategy Adviser Tax Strategy Adviser Social security benefits Strategy Assumptions Centrelink This technical note deals only with the changes made in the Strategy module of COIN Office. Description Changes have been implemented in Strategy to align COIN functionality with the Clean Energy (Household Assistance Amendments) Bill 2011 relating to the introduction of the Clean Energy Supplement. These changes are available in the Strategy module from COIN Office 4.0 only. The legislative changes can be summarised as follows. A new Clean Energy Supplement payment will be introduced for income support recipients. This payment will be a tax-exempt, ongoing payment automatically paid in line with regular income support payments. These payments will not be included as assessable income. The Clean Energy Supplement will be equivalent to 1.7% p.a. of the maximum basic rate for each income support payment. Age pension recipients will always receive the full Clean Energy Supplement amount, whereas all other eligible income support recipients may receive a reduced Clean Energy Supplement payment as a result of the income and/or assets tests applied. The table below outlines when payments of the Clean Energy Supplement are expected to begin: Income Support Type Age Pension / Service Pension / Disability Support Pension / Invalidity Service Pension When payments start 20 March 2013 NewStart Allowance / Mature Age Allowance 20 March 2013 Family Tax Benefit (Part A) / Family Tax Benefit (Part B) 1 July

58 Strategy Centrelink Assumptions The following new fields have been added to the Centrelink Assumptions screen in Strategy to cater for the new Clean Energy Supplement payments as shown below: Image 10: New Centrelink assumptions added for the Clean Energy Supplement These fields will display the maximum Clean Energy Supplement amount; however, these fields will initially show no values as the actual Clean Energy Supplement payment amounts are yet to be announced. The supplement payment amounts will be updated via a legislative update when they are made available. Centrelink - Pension / DVA Projections Existing calculations have been amended and three new fields have been added to the 'Centrelink - Pension / DVA' projections screen in Strategy to cater for the new Clean Energy Supplement payments as outlined below: The 'Assets test' section has been enhanced with the following changes: The calculation for the 'Cut-out threshold' has been amended to include the Clean Energy Supplement. A new 'Maximum Clean Energy Supplement' row has been added. This row will reflect the maximum Clean Energy Supplement payment that the client can receive. Amounts are taken from the Strategy Assumptions and reported on this screen as an annual amount. The order of reduction used to determine the pension payment amount has been amended to include the Clean Energy Supplement. The 'Pension reduction' amount must now be deducted from the following in the order listed: 1. Maximum basic pension - once this has been reduced to nil; then 2. Maximum pension supplement once this has been reduced to the minimum pension supplement; then 3. Maximum Clean Energy Supplement once this has been reduced to nil; then 4. Minimum pension supplement The 'Maximum eligible pension' calculation has been amended to add the Clean Energy Supplement. Maximum eligible pension = Reduced basic pension + Pension supplement + Clean Energy Supplement A new 'includes Clean Energy Supplement' row has been added. This row will reflect the actual Clean Energy Supplement payment that the client is entitled to receive after applying the pension reduction. 58

59 The 'pension - assets test' amount will automatically reflect the Clean Energy Supplement amount. Image 11: Centrelink - Pension/DVA projection screen showing enhancements to the 'Assets test' section. Fields outlined in red are new fields. Fields outlined in green have had calculations enhanced. The 'Income test' section has been enhanced with the following changes: The calculation for the 'Threshold - maximum' has been amended to include the Clean Energy Supplement. The order of reduction used to determine the pension payment amount has been amended to include the Clean Energy Supplement. The 'Reduce maximum pension by' amount must now be deducted from the following in the order listed: 1. Maximum basic pension - once this has been reduced to nil; then 2. Maximum pension supplement once this has been reduced to the minimum pension supplement; then 3. Maximum Clean Energy Supplement once this has been reduced to nil; then 4. Minimum pension supplement The 'Maximum pension possible' calculation has been amended to add the Clean Energy Supplement. Maximum pension possible = Reduced basic pension + Pension supplement + Clean Energy Supplement A new 'includes Clean Energy Supplement' row has been added. This row will reflect the actual Clean Energy Supplement payment that the client is entitled to receive after applying the pension reduction. The 'pension - income test' amount will automatically reflect the Clean Energy Supplement amount. 59

60 Image 12: Centrelink - Pension/DVA projection screen showing enhancements to the 'Income test' section. Fields outlined in red are new fields. Fields outlined in green have had calculations enhanced. The 'Centrelink - Pension/DVA' 'Transaction Listing - Assets Test' screen has been enhanced with the following changes: A new 'Maximum Clean Energy Supplement' column has been added to the transaction listing showing the Maximum Clean Energy Supplement amount the client is entitled to each month. The amounts are calculated based on the values available in the Strategy Centrelink Assumptions. A new 'Includes Clean Energy Supplement' column has been added to the transaction listing showing the actual Clean Energy Supplement amount the client will receive per month after the pension reduction is applied. Initially the above fields will be populated with these will be updated via a legislative update when the actual values are made available. The calculation for the existing 'Maximum eligible pension' column has been amended to include the Clean Energy Supplement amount shown in the 'Includes Clean Energy Supplement' column. The amounts in the 'Client - pension - assets test' and 'Spouse - pension - assets test' columns will automatically reflect the Clean Energy Supplement amount. 60

61 Image 13: 'Transaction Listing - Assets test' screen showing the new Clean Energy Supplement columns The 'Centrelink - Pension/DVA' 'Transaction Listing - Income Test' screen has been enhanced with the following changes: A new 'Includes Clean Energy Supplement' column has been added. This column displays the monthly Clean Energy Supplement amount that the client is entitled to (after the pension reduction is applied). Initially this field will be populated with 0.00 until the actual values are made available via a legislative update. The calculation for the existing 'Maximum pension possible' column has been amended to include the Clean Energy Supplement amount shown in the 'Includes Clean Energy Supplement' column. The amounts in the 'Client - pension - income test' and 'Spouse - pension - income test' columns will automatically reflect the Clean Energy Supplement amount. Image 14: 'Transaction Listing - Income test' screen showing the new Clean Energy Supplement column 61

62 Centrelink - Family Tax Benefit Projections Existing calculations have been amended and two new fields have been added to the 'Centrelink - Family tax benefit' projections screen in Strategy to cater for the new Clean Energy Supplement payments as outlined below: The 'FTB A' section has been enhanced with the following changes: The calculation for the 'Cut-out threshold' has been amended to include the Clean Energy Supplement. A new 'includes Clean Energy Supplement' row has been added. This row will reflect the actual Clean Energy Supplement payment that the client is entitled to receive after the income reduction has been applied. The 'Family Tax Benefit A' amount will automatically reflect the Clean Energy Supplement amount. The 'FTB B' section has been enhanced with the following changes: The calculation for the 'Secondary cut-out threshold' has been amended to include the Clean Energy Supplement. A new 'includes Clean Energy Supplement' row has been added. This row will reflect the actual Clean Energy Supplement payment that the client is entitled to receive after the income reduction has been applied. The 'Family Tax Benefit B' amount will automatically reflect the Clean Energy Supplement amount. Image 15: Centrelink - Family tax benefit projection screen showing Clean Energy Supplement enhancements. Fields outlined in red are new fields. Fields outlined in green have had calculations enhanced. Centrelink - Allowances Projections Existing calculations have been amended and two new fields have been added to the 'Centrelink - Allowances' projections screen in Strategy to cater for the new Clean Energy Supplement payments as outlined below: 62

63 The 'Income test' section has been enhanced with the following changes - the same changes are applied to both the Client and the Spouse sections: A new 'includes Clean Energy Supplement' row has been added. This row will reflect the actual Clean Energy Supplement payment that the client is entitled to receive after applying the income reduction. The calculation for the 'Cut-out threshold' has been amended to include the Clean Energy Supplement. A new 'Maximum Clean Energy Supplement' row has been added. This row will reflect the maximum Clean Energy Supplement payment that the client can receive. Amounts are taken from the Strategy Assumptions and reported on this screen as an annual amount. The order of reduction used to determine the allowance payment amount has been amended to include the Clean Energy Supplement. The 'Reduce allowance by' amount must now be deducted from the following in the order listed: 1. Maximum basic rate - once this has been reduced to nil; then 2. Maximum Clean Energy Supplement Image 16: Centrelink - Allowances projection screen showing Clean Energy Supplement enhancements. Fields outlined in red are new fields. Fields outlined in green have had calculations enhanced. The 'Centrelink - Allowances' 'Transaction Listing' screen has been enhanced with the following changes: Two new columns have been added to the transaction listing screen to display the maximum Clean Energy Supplement amount each client is entitled to per month: o o 'Client - Maximum Clean Energy Supplement'; and 'Spouse - Maximum Clean Energy Supplement' The amounts are calculated based on the values available in the Strategy Centrelink Assumptions. The following two new columns have also been added to the transaction listing screen to display the actual Clean Energy Supplement amount each client will receive per month (after the income reduction is applied): o 'Client - Includes Clean Energy Supplement'; and 63

64 o 'Spouse - Includes Clean Energy Supplement' Initially the above fields will be populated with 0.00 until the actual values are made available via a legislative update. The calculation for the existing 'Maximum allowance' column has been amended to include the Clean Energy Supplement amount shown in the 'Includes Clean Energy Supplement' column. The amounts in the 'Client - Allowance under income test' and 'Spouse - Allowance under income test' columns will automatically reflect the Clean Energy Supplement amount. Image 17: Allowances 'Transaction Listing' screen showing the new Clean Energy Supplement columns for 'Client'. The same columns will also appear for 'Spouse'. Strategy - Tax Projections The following fields on the Tax projection screen have had calculations enhanced to cater for the Clean Energy Supplement. The following outlines how the Clean Energy Supplement payment will impact the 'Income' fields within the 'Income' section: The amount displayed on the 'Income' row will not include the Clean Energy Supplement amount. This is because the Clean Energy Supplement is a tax-exempt, non-assessable payment. The current calculation of this field ensures that the 'Income' value is reduced by the amount displayed in the Centrelink/DVA - tax exempt row The calculation for the 'Centrelink/DVA benefits' field will automatically include the Clean Energy Supplement that the client is entitled to receive. The calculation for the 'Centrelink/DVA - tax exempt' row has been enhanced to include the Clean Energy Supplement amount that the client is entitled to receive. This field will now display the proportion of the Pension supplement that is tax exempt, plus the Clean Energy Supplement. 64

65 Image 18: Tax projection screen. The calculation for the field outlined in green was enhanced to include the Clean Energy Supplement. Upgrade notes The amendments outlined above for the Clean Energy Supplement are applicable to COIN Office 4.0 and above. Earlier versions of COIN Office will not reflect the Clean Energy Supplement. 65

66 Seniors and Pensioners Tax Offset Issue Tracker VSTS Module impacted N/A Strategy Strategy Adviser Tax Strategy Assumptions Tax Navigation path This technical note deals only with the changes made in the Strategy module of COIN Office. Description Minor amendments have been made to references for the 'Senior Australian Tax Offset (SATO)' to reflect the merger of the Pensioner Tax Offset and the Senior Australians Tax Offset based on changes introduced with the Income Tax Amendment Regulation 2012 (No. 1). These changes are available in the Strategy module from COIN Office 4.0. From 1 July 2012, taxpayers who previously received the Senior Australian Tax Offset (SATO) or Pensioner Tax Offset (PTO) will instead receive the Senior and Pensioner Tax Offset (SAPTO). Strategy Tax Assumptions The existing fields on the Tax Assumptions screen referencing the Senior Australian Tax Offset have been amended to display 'Seniors and Pensioners Tax Offset' as shown below: Image 19: Amended Tax assumptions reflecting the merger of SATO and PTO The changes made are wording changes only. Thresholds and rates were updated as part of the July 2012 legislative update. Strategy - Tax Projections Amendments have been made on the Tax projection screen to cater for the Clean Energy Supplement and the merger of the Senior Australian Tax Offset and the Pensioner Tax Offset as outlined below. Current eligibility requirements the Senior Australian Tax Offset have been amended to merge the eligibility requirements for the Pensioners Tax Offset. The table below outlines the eligibility criteria that previously existed for the separate tax offsets: Pensioner Tax Offset Senior Australians Tax Offset 66

67 * not previously calculated in COIN * previously calculated in COIN must meet BOTH criteria (1) and (2): 1. Must receive an Australian Government pension or allowance; and 2. Taxable income must be below the PTO threshold must meet BOTH criteria (1) and (2): 1. Must be of pension age; and 2. Taxable income must be below the SATO threshold From 1 July 2012, the eligibility requirements for the Seniors and Pensioners Tax Offset (SAPTO) are: Seniors and Pensioners Tax Offset must meet BOTH criteria (1) and (2): 1. Must either: a) receive a taxable Australian Government pension; or b) be of pension age and eligible for Age Pension/Service Pension; 2. Taxable income must be below the SAPTO threshold COIN Office 4.0 will use the 'Inputs - Individual' 'Centrelink/DVA' screen to determine whether a client receives an Australian Government pension or allowance. Image 20: The 'Inputs - Individual' 'Centrelink/DVA' screen used to determine who receives an Australian Government pension or allowance. There are two instances in the 'Rebates' section of the Tax projection screen that refer to 'Senior Australians Tax Offset' and 'SATO (spouse unused)'. The wording of these two fields has been amended to: Previous reference Senior Australian Tax Offset SATO (spouse unused) New reference Seniors and Pensioners Tax Offset SAPTO (spouse unused) 67

68 Image 21: Tax projection screen showing the amended wording to reflect the SATO and PTO merger Upgrade notes The amendments outlined above are applicable to COIN Office 4.0 and above. Earlier versions of COIN Office will continue to calculate the Senior Australian Tax Offset (SATO) only. 68

69 Medicare levy surcharge and Private health insurance rebate tiered rates & thresholds Issue Tracker VSTS N/A Module impacted Tools Strategy DocDesigner Navigation path Tools Tax Income Tax Calculator Strategy Adviser Tax Strategy Assumptions Tax 2012/13 FY DocDesigner Online Library Tables Legislative Assumptions Current Tax Assumptions DocDesigner Online Library Tables Legislative Assumptions Future Tax Assumptions This technical note deals only with the changes made in the Strategy module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Tools and DocDesigner. Description Changes have been implemented to align COIN functionality with the Fairer Private Health Insurance Incentives Act 2011 (Act No. 26) relating to the introduction of tiered rates and thresholds for the Medicare Levy Surcharge and Private Health Insurance Rebate. The legislative changes can be summarised as follows. Previous law: Medicare levy surcharge Medicare levy surcharge was applied at a rate of 1.0% of taxable income to taxpayers that do not have private hospital cover and who earn above the income thresholds shown below Singles $80,000+ Families $160,000+ For families with children, the thresholds are increased by $1,500 for each child after the first. Private health insurance rebate For taxpayers that have private hospital cover, the private health insurance rebate was based on the age of the individual: Age Rebate Less than 65 years 30% years 35% 70 years and over 40% New law: From 1 July 2012, both the private health insurance rebate and Medicare levy surcharge will be income tested based on tiered thresholds. 69

70 Thresholds for both Medicare Levy Surcharge and Private Health Insurance Rebate Singles Families Tier 1 $84,001 - $97,000 $168,001 - $194,000 Tier 2 $97,001 - $130,000 $194,001 - $260,000 Tier 3 $130,001+ $260,001+ For families with children, the thresholds are increased by $1,500 for each child after the first. Medicare levy surcharge The rate of Medicare levy surcharge applied to taxpayers that do not have private hospital cover will be based on the income thresholds as shown below: Below tier 1 threshold Medicare Levy Surcharge 0.00% Tier % Tier % Tier % Private health insurance rebate For taxpayers that do have private hospital cover, the private health insurance rebate will based on the income thresholds and on the age of the oldest person covered by the policy: Below tier 1 threshold Less than 65 years years 70 years and over 30% 35% 40% Tier 1 20% 25% 30% Tier 2 10% 15% 20% Tier 3 0% 0% 0% Strategy Tax Assumptions New fields have been added to the Tax Assumptions screen to cater for the new tiered thresholds and rates for the 'Medicare Levy Surcharge' and 'Private Health Insurance Rebate' fields. 70

71 The new fields will replace the existing 'Medicare Levy Surcharge' information shown in Strategy Tax Assumptions. Image 22: New Tax assumptions for 'Medicare Levy Surcharge' and 'Private Health Insurance Rebate' Strategy Tax Projections - Medicare Levy Surcharge Note: As per existing functionality, the 'Medicare Levy Surcharge' field on the Tax projections screen is only calculated if 'No' is selected from the 'Private Health Insurance' drop down list on the 'Inputs - Individual' screen. Image 23: Private health insurance indicator used to trigger 'Medicare Levy Surcharge' calculations Previously, the 'Medicare Levy Surcharge' field on the Tax projections screen was calculated as: Medicare Levy Surcharge = 'Taxable Income plus RFB' x 1.00% The same rate was applied to everyone that the Medicare Levy Surcharge is applicable to. This calculation has been enhanced to cater for the new tiered income thresholds and rates. The Medicare Levy Surcharge Rate is determined using 'Income for Surcharge Purposes' to determine which Tier the client falls within based on the Income thresholds. Threshold applied will usually display the upper threshold limit applicable to the entity: 71

72 Individual Income Threshold Threshold applied field will display Couple Income Threshold Threshold applied field will display $0 - $84,000 $84,000 $0 - $168,000 $168,000 $84,001 - $97,000 $97,000 $168,001 - $194,000 $194,000 $97,001 - $130,000 $130,000 $194,001 - $260,000 $260,000 $130,001+ $130,000 $260,001+ $260,000 Medicare Levy Surcharge = Taxable Income plus RFB x Medicare Levy Surcharge Rate For example, Peter is an Individual that has 'Income for Surcharge Purposes' = $95,000 'Taxable Income plus RFB' = $95,000 Based on the tiered income thresholds for Individuals: Threshold applied = $97,000 The Medicare Levy Surcharge rate = 1.00%. Therefore, the 'Medicare Levy Surcharge' applied to Peter = $95,000 x 1.00% = $950 Image 24: Strategy Tax projection screen The 'Medicare Levy Surcharge' amount flows through to the following fields on the Tax projections screen: Net tax payable = 'Tax payable after tax credits' + 'Medicare Levy' + 'Medicare Levy Surcharge' Tax paid / (refunds) = 'Net tax payable' 'Refundable tax credits' + 'Tax paid / (refunds) Adjustments' Average tax rate = 'Tax paid / (refunds)' / 'Income' x

73 Input Regular Private Health Insurance Expense Note: As per existing functionality, the 'Private health insurance rebate' field on the Tax projections screen is only calculated if a 'Private Health Insurance' expense is added via the 'Inputs - Individual' screen. Image 25: Private health insurance expense used to trigger 'Private health insurance rebate' calculations Previously, a Private health insurance expense could only be entered for a Client or a Spouse and COIN Office was unable to identify whether the private health insurance policy was a joint policy or an individual policy. Effective from 1 July 2012, the private health insurance rebate rate is now based on income and the age of the oldest person on the private health insurance policy. To enable the Private health insurance rebate to be correctly calculated, COIN Office must be able to determine the age of the oldest person on the policy in order to ensure the correct rebate rate is applied. For this purpose, the following enhancement has been made to the 'Regular Private Health Insurance' screen. A new 'Joint' option has been added to the 'Entity' drop down list: 73

74 Image 26: Private health insurance expense screen showing the new 'Joint' option When 'Client' is selected as the 'Entity', the Private health insurance details will be assumed to be for an individual policy belonging to the Client only - as per existing functionality. When 'Spouse' is selected as the 'Entity', the Private health insurance details will be assumed to be for an individual policy belonging to the Spouse only - as per existing functionality. When 'Joint' is selected as the 'Entity', the Private health insurance details will be assumed to be for a joint policy belonging to both the Client and the Spouse. The Annual premium amount entered in the 'Amount pa' field is to be split equally between the Client and the Spouse - with 50% of the annual premium allocated to the Client, and 50% of the annual premium allocated to the Spouse. These values are reflected on the Tax projection screen. Strategy Tax Projections - Private Health Insurance Rebate Previously, the 'Private health insurance rebate' field on the Tax projections screen was calculated as 'Annual premium' x 30%. The same rate was applied to everyone that was eligible for the Private health insurance rebate. This calculation has been enhanced to cater for the new tiered income thresholds and age based rates. The Private Health Insurance Rebate Rate is determined using: 1. 'Income for Surcharge Purposes' to determine which Tier the client falls within based on the Income thresholds; and 2. The age of the oldest person on the policy. Private Health Insurance Rebate = Annual Premium x Private Health Insurance Rebate Rate For example, Michelle is an Individual is aged 42 and has 'Income for Surcharge Purposes' = $95,000 Annual health insurance premium = $1,500 Based on the tiered income thresholds for Individuals and on Michelle's age: The Private health insurance rebate rate applicable to Michelle = 20% Therefore, the 'Private health insurance rebate' = $1,500 x 20% = $300 74

75 Image 27: Strategy Tax projection screen The 'Private health insurance rebate' amount flows through to the following fields on the Tax projections screen: Tax paid / (refunds) = 'Net tax payable' 'Refundable tax credits' + 'Tax paid / (refunds) Adjustments' Average tax rate = 'Tax paid / (refunds)' / 'Income' x 100 Upgrade notes The amendments outlined above to the Strategy module are applicable to COIN Office 4.0 and above. The new tiered rates and thresholds will not be reflected in earlier versions of COIN Office. Instead, earlier versions of COIN Office will continue to use a flat Medicare Levy Surcharge rate and a flat Private Health Insurance Rebate rate. 75

76 Capital Protected Products Issue Tracker VSTS N/A Module impacted Strategy Fact Find Analyser Quick Plan Preferences Navigation path Strategy Inputs Individual Assets Fact Find Financial Details Assets View/Edit Asset Analyser Add Asset / Add Proposed Asset Quick Plan Product Recommendation Assets Preferences Dealer Group Products/Fees Protected Products List This technical note deals only with the changes made in the Strategy module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, Analyser, Quick Plan and Preferences. Description A new search filter has been provided to list products linked to a particular protected product list. A print function is also provided in Search Product screen. New Protection Tab A Protection tab has been added to assets that belong to services. For existing assets, existing protection details can be recorded once the Capital Protection option is ticked. For recommended assets, capital protection can only be recommended for products which are linked to a PPL. Term can be selected from drop down lists with options configured in Dealer Group Preferences. Protection Fees and Growth lock-in frequency will be pre populated and not editable. 76

77 A Protection column showing the status of protection has been added to Asset s tab of Service Details. Upgrade notes Product Protection will need to be setup as described in the Preferences section of this document before being available for use. 77

78 Add Risk Profile Filter To Selection Of Model Portfolios Issue Tracker VSTS N/A Module impacted Strategy Analyser Quick Plan Navigation path Strategy Inputs Individual Assets tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Individual Assets tab Add Add Service Assets tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Superannuation Assets tab Add Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Pensions/Withdrawals tab Add ABP Existing ABP - Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Pensions/Withdrawals tab Add ABP Rollover ABP - Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Pensions/Withdrawals tab Add TAP Existing TAP - Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Analyser Open Analyser Rebalance Target Portfolio Modelling Add/Modify Quick Plan New Client / Existing Client (path pages) Product Selection Recommendation Quick Plan New Client / Existing Client (path pages) Product Selection Recommendation Add From Recommended Portfolio/Modify This technical note deals only with the changes made in the Strategy module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Analyser and Quick Plan. Description An enhancement has been made to the Analyser module to enable a user to filter the available list of recommended portfolios based on the portfolio's associated risk profile. The purpose of this change is to improve efficiency and minimise the risk of errors when selecting a model portfolio by reducing the number of portfolios available for selection based on the selected risk profile. Previously, the user was required to scroll through the full list of recommended portfolios Add Recommended Portfolio A new 'Risk Profile' field has been added to the 'Add Recommended Portfolio' screen. This field has a drop down list containing the following options: All - when this option is selected, the list of portfolios available in the 'Recommended Portfolio' list will be filtered to display all the recommended portfolios available - regardless of the risk profile associated.; All the Risk Profiles set up in the Dealer Group 'Preferences' - when this option is selected, the list of portfolios available in the 'Recommended Portfolio' list will be filtered to display the recommended portfolios that have the selected risk profile associated in 'Preferences'.; and 78

79 N/A - when this option is selected, the list of portfolios available in the 'Recommended Portfolio' list will be filtered to display the recommended portfolios that do not have a risk profile associated in 'Preferences' (i.e. the risk profile in 'Preferences' is "n/a"). The default 'Risk Profile' option selected will be "All" Image 28: The 'Add Recommended Portfolio' screen with the new 'Risk Profile' field Upgrade notes The amendments outlined above are applicable to COIN Office 4.0 and above. Earlier versions of COIN Office will not display the 'Risk Profile' filter. 79

80 Centrelink calculation improvement Issue Tracker VSTS Module impacted N/A Strategy Navigation path Strategy Adviser Social security benefits Centrelink Pension/DVA Strategy Adviser Social security benefits Centrelink Allowances This technical note deals only with the changes made in the Strategy area of COIN Office. Description Previously, Centrelink entitlements in Strategy were calculated using annual rates to average monthly projection amounts. This did not reflect the calculation method used by Centrelink to determine the actual benefit payments. Monthly maximum payment = Maximum rate from legislation assumptions * 26 / 12 Monthly threshold = Threshold from legislation assumptions * 26 / 12 COIN has now enhanced the Centrelink entitlement calculation method by basing projections on daily rates and actual number of days in a month. This aligns with the assessable income calculation method used by Centrelink. Monthly maximum payment = Maximum rate from legislation assumptions / 14 * Number of days in a month Monthly threshold = Threshold from legislation assumptions / 14 * Number of days in a month As a result, Strategy projections for Centrelink Pension and NewStart Allowance based on the following Centrelink rates and limits will be calculated more accurately: Age Pension Transaction Listing - Asset Test Maximum basic pension Maximum clean energy supplement Maximum pension supplement Age Pension Transaction Listing - Income Test Threshold minimum Threshold maximum NewStart Allowance Transaction Listing Lower reduction threshold Upper reduction threshold Cut-off threshold Maximum allowance Maximum clean energy supplement Upgrade notes None. 80

81 Family Tax Benefit Part A eligibility amendments Issue Tracker VSTS N/A Module impacted Tools Strategy DocDesigner Navigation path Tools Centrelink Family Tax Benefit Strategy Adviser Social security benefits Centrelink - Family tax benefit Strategy Assumptions Centrelink Family Tax Benefit A DocDesigner Library Field Projection FTB Family Tax Benefit A DocDesigner Library Field Tools Centrelink - Family Tax Benefit Tool DocDesigner Online Library DocDesigner Sections Tables Legislative Assumptions Centrelink Assumptions This technical note deals only with the changes made in the Strategy module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Tools and DocDesigner. Description Changes have been implemented to align COIN functionality with the following legislative changes impacting Family Tax Benefit Part A. Previous law: From 1 January 2012, the government lowered the maximum age of eligibility for Family Tax Benefit Part A from 24 years of age to 21 years of age. New law: From 1 January 2013, family tax benefit Part A will no longer be available for recipients who have dependants aged 18 or over unless they are in full-time secondary study. Legislative Assumptions All existing fields with references to dependants aged 18 or more have been removed as they are no longer applicable: 81

82 Image 29: Family Tax Benefit Part A rates shown on the Strategy Assumptions screen Centrelink - Family Tax Benefit Projections All existing fields with references to the dependants aged 18 or over will be removed as they are no longer applicable:. The number of dependants aged will not be used to calculate the 'Family Tax Benefit A' value. This amendment will ensure the correct benefit amount is calculated. Image 30: Fields amended on the Strategy projections screen to cater for the new maximum age of eligibility 82

83 Upgrade notes This amendment is only applicable to COIN Office 4.0. Earlier versions of COIN Office will continue to see fields displaying the maximum eligible age as 24 years of age. The number of dependants in each age category is used to calculate the 'Family Tax Benefit A' value. Versions of COIN Office prior to 4.0 will continue to have the 'Family Tax Benefit A' amount calculated for dependants aged between years of age. 83

84 Quick Plan What is the Quick Plan module? This module allows you to generate short-form advice documents, such as SoA or RoA for limited, placement or review advice. 84

85 Calculate Tiered Fees on Services Issue Tracker VSTS N/a Module impacted Quick Plan Fact Find Analyser Strategy DocDesigner Navigation path Quick Plan Product Recommendation Existing / Recommendation Services Add/View Services Add/Modify Fees & Commissions Quick Plan Product Recommendation Existing / Recommendation Add / Modify Fact Find Financial Details Assets Services Add/View Services Add/Modify Fees & Commissions Fact Find Financial Details Assets Add Asset / View Edit Asset Fees Analyser Add Service Fees & Commissions Analyser Add Asset / Add Proposed Asset Fees Strategy Client Detail Assets / Super / Pensions/Withdrawals Add/Modify Service Fees Strategy Client Detail Assets Add/Modify Service Assets Add/Modify Rates/Fees Strategy Client Detail Super <SMSF name> Asset Mix Add/Modify Service Fees Strategy Client Detail <Company> / <Trust> Assets Add/Modify Service Fees DocDesigner Library Table Full Plan Generic SoA DocDesigner Online Library Tables Analyser Enhanced Fact Find - Client Fees / ICR MER This technical note deals only with the changes made in the Quick Plan module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, Analyser, Strategy and DocDesigner. Description Within Quick Plan the new tiered fees are displayed when looking at the fee options for a Service, as shown below. Note the new columns (under "Fee" and "Commission") to clearly indicate that the fee is a flat rate or tiered. As needed the rates for the service can be adjusted to be either flat or tiered values. The lower portion of the 'Fees and Commissions' area shows the current tiers that apply (if any) depending on row currently selected. 85

86 Please note that there is no change to the Fees and Commissions available at the product level as tiered fees are only available at the Service level. Where a product is using a Service the 'Fees and Commissions' area for the product will be greyed out and a message shown if the fees are coming from the Service. Upgrade notes N/A 86

87 Capital Protected Products Issue Tracker VSTS N/A Module impacted Quick Plan Fact Find Analyser Strategy Preferences Navigation path Quick Plan Product Recommendation Assets Fact Find Financial Details Assets View/Edit Asset Analyser Add Asset / Add Proposed Asset Strategy Inputs Individual Assets Preferences Dealer Group Products/Fees Protected Products List This technical note deals only with the changes made in the Quick Plan module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, Analyser, Strategy and Preferences. Description A new search filter has been provided to list products linked to a particular protected product list. A print function is also provided in Search Product screen. New Protection Tab For existing assets, existing protection details can be recorded once the Capital Protection option is ticked. For recommended assets, capital protection can only be recommended for products which are linked to a PPL. Term can be selected from drop down lists with options configured in Dealer Group Preferences. Protection Fees and Growth lock-in frequency will be pre populated and not editable. 87

88 Upgrade notes Product Protection will need to be setup as described in the Preferences section of this document before being available for use. 88

89 Add Multiple Products for Quick Plan Issue Tracker VSTS Module impacted Navigation path N/A Quick Plan Quick Plan Product Selection - All Products - Super Quick Plan Product Selection - All Products - Investment Quick Plan Product Selection - Ordinary (Services) Quick Plan Product Selection - Super (Services) Description One of the differences between Quick Plan and Strategy in COIN Office versions prior to version 4.0 is that Quick Plan does not have the ability to select multiple Products associated to a Service. In COIN version 4.0 Add Multiple Products has been included for Quick Plan to allow more flexibility and increased productivity. The change in Quick Plan is available on four of the Product Selection pages wherever the recommendation of Services is available (specific page names shown in navigation path above). When a Service is added or modified a new tab called "Add Products" is available (see image below). The new tab allows the allocation of an amount by percentages or entry of specific amounts for one or multiple of the Products associated to the Service. The functionality of the tab is a simplified version of the function available in Strategy. The main points of the new function are: Input can be by Proportion or Amount. When changing from one input method to the other all percentage and dollar values are cleared. If allocating by proportion the total amount must add to 100%. Only the products that have an amount allocated will be added as a recommendation. If the same product is added multiple times (by modifying the service) then additional entries for the product will be created. 89

90 On Quick Plan pages where the "Override Default Investment Option" checkbox is present and it is not ticked then the "Add Products" tab will not be shown. This matches the existing functionality where Products cannot be selected if the checkbox is not marked. When the Service Details tab is closed the associated Products that have an amount allocated against them are added to the Recommendation List. Note: If a Product only has a regular contribution amount it will not be added to the list. As per existing functionality the products on the Recommendation List can be modified to adjust amounts, the type of contribution, change fees or other details of the recommended product. Association of Products to Services The new functionality for Quick Plan uses the same existing links that can be created for Strategy. If existing links between Services and Products are already present for use in Strategy then no additional association is required. Equally, the existing association functionality is not changed and the use of Service Preferences is also supported. The association of Products to Services can be changed for the Dealer Group via: Preferences Dealer Group Key Dealer Group Settings Services Associated Products Upgrade notes This enhancement will be available within Quick Plan immediately upon upgrade to COIN Office v

91 Add Risk Profile Filter to Selection Of Model Portfolios Issue Tracker VSTS N/A Module impacted Quick Plan Analyser Strategy Navigation path Quick Plan New Client / Existing Client (path pages) Product Selection Recommendation Quick Plan New Client / Existing Client (path pages) Product Selection Recommendation Add From Recommended Portfolio/Modify Analyser Open Analyser Rebalance Target Portfolio Modelling Add/Modify Strategy Inputs Individual Assets tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Individual Assets tab Add Add Service Assets tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Superannuation Assets tab Add Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Pensions/Withdrawals tab Add ABP Existing ABP - Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Pensions/Withdrawals tab Add ABP Rollover ABP - Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio Strategy Inputs Superannuation Pensions/Withdrawals tab Add TAP Existing TAP - Service Asset Mix tab Add Add Recommended Portfolio/ Add Product Mix Select Recommended Portfolio This technical note deals only with the changes made in the Quick Plan module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Analyser and Strategy. Description An enhancement has been made to the Analyser module to enable a user to filter the available list of recommended portfolios based on the portfolio's associated risk profile. The purpose of this change is to improve efficiency and minimise the risk of errors when selecting a model portfolio by reducing the number of portfolios available for selection based on the selected risk profile. Previously, the user was required to scroll through the full list of recommended portfolios. Recommended Portfolio Details The product Selection pages within Quick Plan that are impacted are (based on page name in path setup): Product Selection - Ordinary (Services) Product Selection - Super (Services) The actual changes occur on the 'Recommended Portfolio Details' screens described in the section below. A new 'Risk Profile' field has been added to the 'Add Recommended Portfolio' screen. This field has a drop down list containing the following options: 91

92 All - when this option is selected, the list of portfolios available in the 'Recommended Portfolio' list will be filtered to display all the recommended portfolios available - regardless of the risk profile associated.; All the Risk Profiles set up in the Dealer Group 'Preferences' - when this option is selected, the list of portfolios available in the 'Recommended Portfolio' list will be filtered to display the recommended portfolios that have the selected risk profile associated in 'Preferences'.; and N/A - when this option is selected, the list of portfolios available in the 'Recommended Portfolio' list will be filtered to display the recommended portfolios that do not have a risk profile associated in 'Preferences' (i.e. the risk profile in 'Preferences' is "n/a"). When a new recommended portfolio is added, the default 'Risk Profile' option selected will be "All" When an existing recommended portfolio is modified, the 'Risk Profile' option selected by default will be the risk profile currently assigned to the existing recommended portfolio. Image 31: The 'Recommended Portfolio Details' screen with the new 'Risk Profile' field Upgrade notes The amendments outlined above are applicable to COIN Office 4.0 and above. Earlier versions of COIN Office will not display the 'Risk Profile' filter. 92

93 Enable new Superannuation service as Insurance Payer/Owner options Issue Tracker VSTS Module impacted N/A Quick Plan Navigation path Quick Plan New Client / Existing Client (path pages) Product Selection Recommended Quick Plan New Client / Existing Client (path pages) Product Selection Recommended Insurance Recommendations This technical note deals only with the changes made in the Quick Plan module of COIN Office. Description Currently, when adding a Superannuation service as a Payer or Owner for recommended Insurance Policies, the user is only able to select pre-existing Superannuation services. This enhancement enables the user to add a new Superannuation service and then select the new service as a Payer or Owner for the recommended Insurance Policy in the one process. Insurance Details The product Selection pages within Quick Plan that are impacted are (based on page name in path setup): Product Selection - Insurance Product Selection - Insurance (Recommendations) Product Selection - Super (Services) The actual changes occur on the Insurance recommendation screens as outlined below. New Superannuation services can be added on the 'Product Recommendation' screen using 'Add Services' function on the 'Recommendation' tab. This is existing functionality. Image 32: Adding a new Superannuation service Enhancements have been made to the following sections of the 'Insurance Details' screen to enable the new Superannuation service added to be selected: The 'Add Payer' screen accessed via the 'Premiums' tab - where details of who will pay the insurance premiums can be added; and The 'Add Owner' screen accessed via the 'Policy Structure' tab - where details of who will own the insurance policy can be added. 93

94 Image 33: Image above shows the 'Add Payer' screen Image 34: Image above shows the 'Add Owner' screen Currently, the list in the "<<Select Superannuation Product >>" only displays existing 'Superannuation Products', however from COIN Office 4.0, this list will contain the new recommended Superannuation service that was previously added via the 'Product Recommendation' screen. 94

95 Image 35: Image above shows the new recommended Super product available to be selected. If selected, the new Superannuation Product will appear in the: o o 'Premium Payers' section of the 'Premiums' tab if added as a Payer; or 'Term Benefits' section of the 'Policy Structure' tab if added as an Owner. As per existing functionality, if the new recommended Superannuation service is selected, it can be modified or deleted using the existing "Modify" and "Delete" buttons. Upgrade notes The amendments outlined above are applicable to COIN Office 4.0 and above. Earlier versions of COIN Office will continue with the current process i.e. when adding a Superannuation service as a Payer or Owner for recommended Insurance Policies, the user is only able to select pre-existing Superannuation services. 95

96 DocDesigner What is the DocDesigner module? DocDesigner is used to create, modify and edit the templates available in the Dice Documents tab. It allows you to insert fields, tables and graphs that will allow for the automatic population of client data from COIN Office into your document, which could be a letter, form or Statement of Advice. The DocDesigner module also includes the DocDesigner Online Library which is a repository for the additional template coding that is available for document templates and is not currently available within the DocDesigner module itself. DocDesigner Online Library is a webpage that allows you to view sample output and download the template coding in a Microsoft Word document. It is accessible from within Marquee either via the DocDesigner menu on the main toolbar or as a link in the COIN tab of Marquee. 96

97 Calculate Tiered Fees on Services Issue Tracker VSTS N/a Module impacted DocDesigner Fact Find Analyser Quick Plan Strategy Navigation path DocDesigner Library Table Full Plan Generic SoA DocDesigner Online Library Tables Analyser Enhanced Fact Find - Client Fees / ICR MER Fact Find Financial Details Assets Services Add/View Services Add/Modify Fees & Commissions Fact Find Financial Details Assets Add Asset / View Edit Asset Fees Analyser Add Service Fees & Commissions Analyser Add Asset / Add Proposed Asset Fees Quick Plan Product Recommendation Existing / Recommendation Services Add/View Services Add/Modify Fees & Commissions Quick Plan Product Recommendation Existing / Recommendation Add / Modify Strategy Client Detail Assets / Super / Pensions/Withdrawals Add/Modify Service Fees Strategy Client Detail Assets Add/Modify Service Assets Add/Modify Rates/Fees Strategy Client Detail Super <SMSF name> Asset Mix Add/Modify Service Fees Strategy Client Detail <Company> / <Trust> Assets Add/Modify Service Fees This technical note deals only with the changes made in the DocDesigner module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, Analyser, Quick Plan, Strategy and Preferences. Description The Word Data Providers have been updates to supply correct information based on the fees or commission values used against Assets or Services. The data supplied to populate; Fee Rates, Fee Amounts, Commission Rates and Commission Amounts have all been revised to support tiered fees. The changes have been made in such a way that existing document templates used by a dealer group should not need to be updated. However, COIN encourages each dealer group to perform sufficient level of testing to ensure your document templates give a result that meets the needs of your advisers. Upgrade notes No changes should be required, but testing is recommended to ensure all templates are accurately picking up data from the revised data providers. 97

98 Family Tax Benefit Part A eligibility amendments Issue Tracker VSTS N/A Module impacted Tools Strategy DocDesigner Navigation path Tools Centrelink Family Tax Benefit Strategy Adviser Social security benefits Centrelink - Family tax benefit Strategy Assumptions Centrelink Family Tax Benefit A DocDesigner Library Field Projection FTB Family Tax Benefit A DocDesigner Library Field Tools Centrelink - Family Tax Benefit Tool DocDesigner Online Library DocDesigner Sections Tables Legislative Assumptions Centrelink Assumptions This technical note deals only with the changes made in the DocDesigner module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Tools and Strategy. Description Changes have been implemented to align COIN functionality with the following legislative changes impacting Family Tax Benefit Part A. Previous law: The maximum age of eligibility for Family Tax Benefit Part A was 24 years of age. New law: From 1 January 2012, the government lowered the maximum age of eligibility for Family Tax Benefit Part A from 24 years of age to 21 years of age. DocDesigner Library Fields All existing fields with references to the maximum eligible age have been amended to display the maximum eligible age as '21' instead of '24': 98

99 Image 36: Amendments to the FTB A 'Projection' field Image 37: Amendments to the Centrelink - FTB Tools field Upgrade notes This amendment is only applicable to COIN Office 4.0. Earlier versions of COIN Office will continue to see fields displaying the maximum eligible age as 24 years of age. 99

100 Enhancements for the BP Portfolio Report template Issue Tracker VSTS Module impacted Navigation path N/A Dice DocDesigner Preferences Dice Documents Comprehensive tags DocDesigner Library Document Comprehensive Tags DocDesigner Library Document BP Portfolio Report Preferences Branch Strategy Writer Word Tag Manager This technical note deals only with the changes made in the DocDesigner module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Dice and Preferences. Description The BP Portfolio Report has been enhanced in terms of functionality and visual presentation. Advisers will now be able to generate professional reports which demonstrate their clients' portfolio performance in graphs and tables. The BP Portfolio Report has been updated to include a portfolio valuation graph which demonstrates the movement of portfolio values over the given portfolio view range entered in the 'Documents' tab of Dice. Asset Allocation graph has been enhanced to improve the layout and format and provides better visual presentation. Asset classes are also reordered to display growth assets then defensive assets to be consistent with BP Comprehensive SoA. 100

101 The account summary table of the BP Portfolio Report has been updated to display net fees and taxes clients have paid on their portfolio over the reporting period. The BP Portfolio Report has been updated to include detailed fee transactions table to illustrate total fees in the account summary table. The BP Portfolio Report has been enhanced to provide a more detailed report. The following columns have been added to the Portfolio Valuation and Performance table: o o o o o o Opening units Opening value Change in holding Total Income Capital Growth Total Return New BP Portfolio Report tags have been created in the 'Documents' tab of Dice. If a new "Show historical performance table" tag is ticked, the PB Portfolio Report will show the Fund Manager Performance section, which illustrates the portfolio returns over 1 year, 3 year and 5 year terms. BP Portfolio Report has been updated to show the page number in the page footer. Upgrade notes Existing BP Portfolio Report with existing functionality and format will be remained upon upgrade to COIN 4.0. Following upgrade, adviser will be able to generate more detailed and improved portfolio report. 101

102 Medicare levy surcharge and Private health insurance rebate tiered rates & thresholds Issue Tracker VSTS N/A Module impacted Tools Strategy DocDesigner Navigation path Tools Tax Income Tax Calculator Strategy Adviser Tax Strategy Assumptions Tax 2012/13 FY DocDesigner Online Library Tables Legislative Assumptions Current Tax Assumptions DocDesigner Online Library Tables Legislative Assumptions Future Tax Assumptions This technical note deals only with the changes made in the DocDesigner module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Tools and Strategy. Description Changes have been implemented to align COIN functionality with the Fairer Private Health Insurance Incentives Act 2011 (Act No. 26) relating to the introduction of tiered rates and thresholds for the Medicare Levy Surcharge and Private Health Insurance Rebate. The legislative changes can be summarised as follows. Previous law: Medicare levy surcharge Medicare levy surcharge was applied at a rate of 1.0% of taxable income to taxpayers that do not have private hospital cover and who earn above the income thresholds shown below Singles $80,000+ Families $160,000+ For families with children, the thresholds are increased by $1,500 for each child after the first. Private health insurance rebate For taxpayers that have private hospital cover, the private health insurance rebate was based on the age of the individual: Age Rebate Less than 65 years 30% years 35% 70 years and over 40% New law: From 1 July 2012, both the private health insurance rebate and Medicare levy surcharge will be income tested based on tiered thresholds. 102

103 Thresholds for both Medicare Levy Surcharge and Private Health Insurance Rebate Singles Families Tier 1 $84,001 - $97,000 $168,001 - $194,000 Tier 2 $97,001 - $130,000 $194,001 - $260,000 Tier 3 $130,001+ $260,001+ For families with children, the thresholds are increased by $1,500 for each child after the first. Medicare levy surcharge The rate of Medicare levy surcharge applied to taxpayers that do not have private hospital cover will be based on the income thresholds as shown below: Below tier 1 threshold Medicare Levy Surcharge 0.00% Tier % Tier % Tier % Private health insurance rebate For taxpayers that do have private hospital cover, the private health insurance rebate will based on the income thresholds and on the age of the oldest person covered by the policy: Below tier 1 threshold Less than 65 years years 70 years and over 30% 35% 40% Tier 1 20% 25% 30% Tier 2 10% 15% 20% Tier 3 0% 0% 0% DocDesigner Tax Assumptions New fields have been created in DocDesigner to cater for the new tiered income thresholds and rates for the 'Medicare Levy Surcharge' and 'Private Health Insurance Rebate'. 103

104 The existing assumptions for Medicare Levy Surcharge will still be available for use in COIN Office 3.9 and below. For COIN Office 4.0 and above, new assumptions have been added for the 'Medicare Levy Surcharge' and 'Private Health Insurance Rebate' information. Image 38: New Tax assumptions for 'Medicare Levy Surcharge' and 'Private Health Insurance Rebate' Upgrade notes Due to the DocDesigner changes outlined above it is recommended that templates be reviewed to ensure users are extracting full value from the available data. However, it is expected that existing template coding will continue to work. The new fields outlined above are applicable to COIN Office 4.0 and above. The existing Medicare Levy Surcharge and Private Health Insurance Rebate fields will remain for earlier versions of COIN Office as these fields will continue to be used to calculate a flat Medicare Levy Surcharge rate and a flat Private Health Insurance Rebate rate. 104

105 Enhancements for the BP Comprehensive SoA template Issue Tracker N/A VSTS Module impacted DocDesigner Navigation path DocDesigner Library Document BP Comprehensive SoA This technical note deals only with the changes made in the DocDesigner module of COIN Office. Description You will now be able to create a Risk Only Statement of Advice from the BP Comprehensive SoA document when Strategy module is not used. The BP Comprehensive SoA has been updated so that if you select insurance recommendation only (i.e. comprehensive tags highlighted below are not selected) the following tables in the Current & Financial Details section are sourced from Fact Find module when advisor does not transfer fact find data to Strategy module. o o o o o Cash Flow Personal Asset & liabilities Asset & liabilities for SMSF Asset & liabilities for Trust Asset & liabilities for Company The 'Summary of recommended investments' tables in the BP Comprehensive SoA have been updated to display lump sum and regular investment or withdrawal separately for clarity. Previously, they only displayed the total of lump sum and regular recommended amount for each product. 105

106 Upgrade notes N/A 106

107 Family Tax Benefit Part A eligibility amendments Issue Tracker VSTS N/A Module impacted Tools Strategy DocDesigner Navigation path Tools Centrelink Family Tax Benefit Strategy Adviser Social security benefits Centrelink - Family tax benefit Strategy Assumptions Centrelink Family Tax Benefit A DocDesigner Library Field Projection FTB Family Tax Benefit A DocDesigner Library Field Tools Centrelink - Family Tax Benefit Tool DocDesigner Online Library DocDesigner Sections Tables Legislative Assumptions Centrelink Assumptions This technical note deals only with the changes made in the DocDesigner module of COIN Office. Please refer to the relevant section of these Technical Notes for the changes made in Tools and Strategy. Description Changes have been implemented to align COIN functionality with the following legislative changes impacting Family Tax Benefit Part A. Previous law: From 1 January 2012, the government lowered the maximum age of eligibility for Family Tax Benefit Part A from 24 years of age to 21 years of age. New law: From 1 January 2013, family tax benefit Part A will no longer be available for recipients who have dependants aged 18 or over unless they are in full-time secondary study. DocDesigner Library Fields All existing fields with references to the dependants aged 18 or over will be removed as they are no longer applicable:: 107

108 Image 39: Amendments to the FTB A 'Projection' field Image 40: Amendments to the Centrelink - FTB Tools field Upgrade notes This amendment is only applicable to COIN Office 4.0. Earlier versions of COIN Office will continue to see fields displaying the maximum eligible age as 24 years of age. 108

109 Preferences/Configuration What is covered within the Preferences/Configuration section? This section covers the improvements made to areas within the Preferences menu, as well as other areas of configuration, such as Config Extractor. To help clarify which level in Preferences the changes are for, each section that is for a specific level only has been prefixed with that levels name, e.g. Dealer Group for those sections that are for Dealer Group Preferences changes only. Where the section refers to multiple levels, no prefix has been inserted. 109

110 Enhancements for the BP Portfolio Report template Issue Tracker VSTS Module impacted Navigation path N/A Dice DocDesigner Preferences Dice Documents Comprehensive tags DocDesigner Library Document Comprehensive Tags DocDesigner Library Document BP Portfolio Report Preferences Branch Strategy Writer Word Tag Manager This technical note deals only with the changes made in the Preferences module area of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Dice and DocDesigner. Description The BP Portfolio Report has been enhanced in terms of functionality and visual presentation. Advisers will now be able to generate professional reports which demonstrate their clients' portfolio performance in graphs and tables. The change in Preferences is: New BP Portfolio Report tags have been created in the 'Documents' tab of Dice. If a new "Show historical performance table" tag is ticked, the PB Portfolio Report will show the Fund Manager Performance section, which illustrates the portfolio returns over 1 year, 3 year and 5 year terms. Upgrade notes Existing BP Portfolio Report with existing functionality and format will be remained upon upgrade to COIN 4.0. Following upgrade, adviser will be able to generate more detailed and improved portfolio report. 110

111 FoFA Reforms Issue Tracker VSTS N/A Module impacted Preferences Dice Fact Find DocDesigner Navigation path Preferences Dealer Group Products/Fees Service Packages Preferences Dealer Group Workflow Design Workflow Preferences Dealer Group Workflow Workflow Settings Preferences Dealer Group User Management Users Preferences Branch <branch name> Fact Find Service Packages Preferences Branch <branch name> Workflow Design Workflow Preferences Branch <branch name> User Management Users Dice Assign Workflow Dice Monitor Workflow Dice Client Management Dice Client Management Batch Dice Audit Trail Dice Campaign Management <select campaign> Details Fact Find Client Fees DocDesigner This technical note deals only with the changes made in the Preferences area of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Dice, Fact Find and DocDesigner. Description The existing Clients Fees Preferences has been replaced with a new multi-tab window to hold selections to support the new FoFA functionality. The new settings offer a full customisable solution to meet a Dealer Group's FoFA needs. The flexibility of the functionality extends to catering for different Dealer Group models with settings possible at both Dealer Group and Branch level. The settings able to be made at the Branch level are controlled by the Dealer Group so in some cases the Branch settings may not be available. Dealer Group - Status The first setting that needs to be made to choose status names to use with packages. This is done on the Status tab (see image below). The status names can be selected to match terms internally used and status names can be linked to a property of 'Hide'. The Hide property means that the package will not be available for staff to assign the package to clients. Some suggested status names are: 'Open', 'Current', 'Closed', 'Withdrawn' or 'Draft'. The 'Hide' property could be associated with the last three suggestions. 111

112 Dealer Group Setting - Services The Service tab allows the services for the dealer group to be added (see image below). The services added should include both the services that can be provided as part of a package, such as portfolio management and those that are provided separately, under a Fee for Service arrangement. The price of the service can be added and if needed an internal reference. The 'Hide' property for a service will prevent the service being listed when a staff member is adding a service for a client, although the service can still exist as part of a package. The order in which the services are listed can also be adjusted using the up/down arrows. Dealer Group - Packages The packages tab allows services entered to be combined into packages and the properties of the package set (see image below). A package must have a Name, Avail From date and Status as a minimum. The properties of the fields in the upper table are: Name - used as main identifier of a package and must be unique (within the Dealer Group or Branch). Description - an alternate and longer identifier of a package. Can be used as client facing identifier of a package if the Name is for internal use only. Price - optionally entered and does not have to be the sum of the associated services. Ref - an internal identifier. Mths - the default number of months a package will run. Allows auto-population of end date of a package when adding for a client. AvailFrom - the start date a package is available from. AvailTo - the end date a package is available - a client cannot start on the package after this date. Rollover to - a setting of what is suggested for a client when their current package ends (blank means same package again). Status - a package status value from the Status tab. 112

113 In the lower portion of the screen, services can be linked to a package. When a package is selected in the upper part of the screen, the services linked to that package are shown in the lower portion. The services linked are selected by their name. The display order of the services can be adjusted. The services listed are those that will be tracked, populated on Fact Find screens and reported. Dealer Group - Settings The Settings tab makes changes to how the Services and Packages functionality works for the dealer group. The tick boxes allow the following: Allow Branches to have their own Services and Packages Allow Branches to have their own pricing overrides of Dealer Group Services and Packages Allow the adviser to override the set price of a Service or Package when recorded against the client Allow Services and Packages set at entity level. If unchecked Services and Packages can only be linked to the Entity Group. This makes a limit of only one active package for the entire entity group. If the setting is checked then it allows more than one active package (but linked to different entities such as the client, spouse or SMSF). 113

114 The lower portion of the screen allows entry of Payment Methods and Payment Types. Both these fields are on the Extras/Payments tab in Fact Find > Client Fees. These two lists are entirely open for customisation by a Dealer Group enabling decisions on the purpose and values used in the fields. Branch Settings At a branch level the settings available are limited to adding or adjusting Services and Packages. The options open to a branch user with the necessary permissions will vary depending on the settings determined by the Dealer Group. In some cases branch staff may not be able to access the option as there are no settings available to be made. The branch options available are the Services and Packages tabs from the dealer group level but restricted to; only services and packages from the branch or adjusting prices of the dealer group services and packages. Workflow Settings In Workflow Settings a new tab was added to allow Workflow Categories to be created, modified and ordered. The functionality of the new tab is the same as the current COIN Workflow Type tab. The intention of having two methods to classify Workflows is to allow an alternative identifier to group workflows. This new identifier has been added as part of the FoFA enhancement to allow workflows that support client service delivery to be grouped (like Jade or Marble), although Workflow Category could be used for any purpose the Dealer Group desires. Design Workflow In Design Workflow there are three changes: When a workflow is created or modified the Category value can be set (maybe as Jade or Marble) The list of workflows displays the Category column When designing a workflow additional options are possible for Fact Find Updates: The ability to have a date-type field be updated with the date the task was completed. The ability to update the new FoFA date fields of Service Accept Date and Fee Disclosure Date. Note: The three changes described are also available to Branches when designing workflows. 114

115 User Permissions There are five changes in the User Permissions as part of the enhancements for FoFA: "Assign Services and Packages to clients" (in Dice > General) This is a rename of the existing permission "Overwrite Default General Fees". A user should be assigned this permission if their role requires them to add or remove services or packages on a client record. "Adjust Service/Package prices on clients" (in Dice > General) This is a new permission. A user should be assigned this permission if their role requires them to have the ability to adjust the price of a service or package for a client to something other than as set by the Dealer Group or Branch. "Add/modify/delete Branch Services/Packages" (in Branch Config > Fact Find) This is a rename of the existing permission "Overwrite Default General Fees". A user should be assigned this permission if their role requires them to create and adjust branch level services and packages. This also includes adding branch level price overrides for Dealer Group defined Services or Packages. "Add/modify/delete Services/Packages" (in DG Config > Products) This is a rename and reposition of "Add/modify/delete Other Fees" that was in DG Config > Fact Find. A user should be assigned this permission if their role requires them to access the Dealer Group level Service Packages option. "Add/Modify/Delete Adviser Services Details" is removed (from DG Config > Products) as the related screen was removed. Upgrade notes On upgrade all the settings within the Client Fees area from the prior version of COIN will no longer be visible on any screen but will be retained in the database. Prior to upgrade a check should be made if a Dealer Group makes use of the functionality controlled by: Preferences > Dealer Group > Products/Fees > Other Fees, or Preferences > Dealer Group > Products/Fees > Adviser Services (or indeed Fact Find > Client Fees) If this is the case then please contact COIN to discuss options for migrating data to the new FoFA functionality. Where a user has an existing permission that has been renamed they will have the new permission after the upgrade. 115

116 Capital Protected Products Issue Tracker VSTS N/A Module impacted Quick Plan Fact Find Analyser Strategy Preferences Navigation path Quick Plan Product Recommendation Assets Fact Find Financial Details Assets View/Edit Asset Analyser Add Asset / Add Proposed Asset Strategy Inputs Individual Assets Preferences Dealer Group Products/Fees Protected Products List This technical note deals only with the changes made in the Quick Plan module of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find, Analyser, Strategy and Preferences. Description Details of capital protection and guarantees can now be recorded in COIN. Protected Product List A Protected Product List (PPL) has now been added to Dealer Group Preferences. Within the PPL, a user is able to configure fees, terms, growth lock in and maturity date details. Products can be then be added to a PPL. Once a product is recommended in advice modules within COIN e.g. Analyser, Quick Plan, Strategy, the configured features recorded in Preferences for the linked PPL will automatically populate in the related asset details as described below. Upgrade notes On upgrade no products will exist with protection until they are setup as described above. 116

117 FoFA Package Handling in Bulk Reassign and SuperDG Move Clients Issue Tracker VSTS N/A Module impacted Preferences Super Dealer Group Navigation path Preferences Dealer Group User Management Users Super Dealer Group File Move Clients This technical note deals only with the changes made in the Preferences area of COIN Office. Description When clients are moved between advisers or dealer groups then any existing Client Fees Packages will, in most cases, be affected. When the Client Fees Packages are affected the practice receiving the clients will need to create the necessary records for Client Fees to meet their FoFA obligations. Client Bulk Reassign COIN Office allows client groups to be moved between advisers within the same dealer group by use of the Bulk Reassign function in User Management. When client groups are moved between advisers it is possible that the Client Fees Package could be specific to the source adviser and not available to the destination adviser. When a client group (or groups) are moved the following will happen to Client Fees Packages: Each Active package is checked to see if it is either a Dealer Group level package or a branch level package for the default branch of the destination adviser. If the Active package does not meet the above condition then it is set as Lapsed. Each Recommended package is checked to see if it is either a Dealer Group package or a branch level package for the default branch of the destination adviser. If the Recommended package does not meet the above condition then it is deleted. Any Lapsed packages are not changed. Move Clients via Super Dealer Group Client groups can be moved between dealer groups that are on the same COIN database by use of the Super Dealer Group function Move Clients. When client groups are moved using Move Clients the Client Fees Packages in the source dealer group are changed as follows: Active packages are set to Lapsed status with a Lapsed date of the date of the move, Recommended and previously Lapsed packages are not affected. The client group in the destination dealer group will not have any Client Fees records automatically created. The new adviser of the client group will need to setup Client Fees records as required. Upgrade notes The two functions mentioned above will be available only to specific users based on existing user permissions. 117

118 Other Enhancements What is covered within the Other Enhancements section? This section covers the improvements made to areas that do not fall into any of the named modules within COIN Office. 118

119 Update DART "Documents Created" Report Issue Tracker VSTS Module impacted Navigation path N/A DART DART Audit Reports Number of Documents Created Description The "Number of Documents Created" reports within the Dealer Audit Report Tool (DART) gives usage tracking data for the document templates of a dealer group. Currently, the report can display "(n/a)" in both the Document Template Name and Document Type columns under certain circumstances - due to document template versions being removed or renamed. The report may also omit some results from the number of documents due to deletion of templates or movement of clients between dealer groups. This enhancement addresses the issues by providing more meaningful descriptions where appropriate for existing documents and for documents that will be generated in future. A core part of the change is to have the reports no longer be generated from the templates and documents directly but to use summarised data generated as the documents are created. The improvements in the report are: Retention of the Document Template Name and Document Group for all entries in the report Documents that move from an archiving status of Old to another status will be captured in the report and have the necessary Document Template Name and Document Group created (if needed). Preservation of document counts will occur when client groups are deleted or undeleted. Preservation of document entries when client groups are moved between dealer groups using the Super Dealer Group function. Population of the report data will occur when documents are created via: Strategy Writer DocWriter (client-side) DocWriter (server-side) Upgrade notes On upgrade to COIN version 4.0 (or later) from a prior version a pre-population of the tables to retain document records is performed. The pre-population of the tables includes capture of the Document List entries, Document Template Names and Document Groups. In addition any documents that cannot be adequately identified are grouped so they are still reported under categories of "Template Not Applicable" or "Template Deleted". 119

120 Technical Enhancements Issue Tracker N/A VSTS 18958, N/A N/A Various N/A Various Module impacted N/A Dice Dice Client Management Dice Campaign Management Fact Find Strategy Tools Preferences Dice Dice Client Management Fact Find Strategy Tools DocDesigner Preferences N/A Quick Plan Quick Plan Existing Client Navigation path Description A number of enhancements to the software and database have been made for increased security, improved performance and to ensure the software adheres to industry best practice. Reference Explicit Database Columns in SQL (18958, 19257) An audit of the software has been performed to remove instances where 'select *' SQL statements are not required. These have been replaced with the equivalent SQL statements that reference explicitly named columns. Database Index Review (18972) An audit of the software has been performed to identify table indexes that improve the performance of the software. Changes have been made to indexes only. Data and COIN functionality have not been changed. Optimise Campaign Reporting Datasets (18972) The stored procedures used to retrieve data for the following campaign reports have been optimised: Campaigns - Revenue and Costs Clients Assigned to Campaigns Client Responses in Campaigns User Groups Participation Users Participation Prevent SQL Injection for Stored Procedures (19533) For database stored procedures that takes parameters which are subsequently used as part of a query, we have enhanced the stored procedures so that the parameters are filtered and pre-processed before being used in the query. The functionality related to these stored procedures has not been modified. Securely Store Cache Information (19546) A security enhancement has been made to securely store any client related information that is cached on the client side. The functionality related to these cache files has not been modified. 120

121 Upgrade notes On upgrade to COIN version 4.0 (or later) these changes will be immediately available. 121

122 EPI 4.2 Generic Insurance Data Feed Issue Tracker VSTS N/A Module impacted Other Dice Navigation path Datafeed Tool (DataFeedMain.exe) Fact Find Financial Details Insurance This technical note deals only with the changes made in the Datafeed Tool of COIN Office. Please refer to the relevant section of these technical notes for the changes made in Fact Find. Description A new data feed source has been added for a new data feed format External Platform Interface v4.2 (EPI 4.2) in DataFeedMain. EPI 4.2 is a new industry standard format. COIN Office will now be able to process life insurance policy data feed files in EPI 4.2 format from data providers/insurance product providers. Data Source Menu COIN will now display a list of fund managers/data providers when selecting a data source from the menu. This will assist the user to identify the supported data feed for that format. Add Client When mapping clients in Client Mapping in the data feed tool for an EPI 4.2 data feed, the Add Client function will now automatically copy contact details into client fact find. 122

123 Matching Insurance Entity/Entities Users are now required to map insurance entities in client mapping if the account is recognised as an insurance policy. This is to ensure COIN correctly reflects the policy owners and lives insured. If Add Client is used to enter the client information, insurance entities will be automatically added and mapped. If an insurance policy is to be mapped to an existing client file in COIN, users will be required to manually map the data feed entities. 123

124 Upgrade notes COIN is working with a number of life insurance providers in developing data exports from their end. More communications regarding the progress will be available soon. 124