DSTV BENEFIT. Contents. Courage // Moed Integrity // Integriteit Accountability // Verantwoordbaarheid Respect // Respek

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1 DSTV BENEFIT Contents 1. Purpose Application Who qualifies? Who does not qualify? Guiding principles Compliance Management of accounts... 5 Page 1

2 1. PURPOSE The purpose of this policy is to provide guidelines to employees with regards to the DStv employee subscription benefits as well as the compliance required to continue to benefit under this policy. The benefits provided in terms of this policy, is based on the premise that all employees of the Company are considered brand ambassadors of all products and services offered by the Naspers group. 2. APPLICATION This policy applies to staff employed by Media24 and any subsidiary companies where Media24 holds management control. This policy applies to all permanent employees, fixed-term contractors and temporary placements via labour brokers on site with Media WHO QUALIFIES? 1. All permanent employees of the Company will qualify for the DStv subscription benefit from date of employment, but within the billing cycle. i.e. debit orders for the DStv subscription benefit are collected on the 25 th of each month; 2. The benefit will therefore only become applicable from the employees first payment date; 3. Similarly, when an employee leaves the employee of the Company, the benefit will continue until the first payment date thereafter before reverting to standard rates; 4. Fixed-term contractors, learners, and temporary placements will only qualify for the DStv subscription benefit after three months of employment; 5. Permanent employees and fixed-term contractors (FTCs) may add a new customer account or migrate an existing customer account to be linked (linked account) to the employee s main account; 6. A maximum of three accounts can be linked to the employee main account. The linked accounts are billed at the DStv employee subscription benefit rate; 7. If the employee main account is in arrears, no accounts may be linked. The employee main account may be active or inactive; 8. All beneficiaries of the DStv subscription benefit must make payment via debit orders; and 9. With effect from 1 June 2017, employees and Page 2

3 their linked child accounts who still have active old SD PVR decoders will no longer qualify for subscription discounts. 4. WHO DOES NOT QUALIFY? Independent service providers, freelancers and contractors; Commercial customers of DStv services; Holiday homes will be charged at standard subscription rates (no DStv subscription benefit applies); and No annual payment of subscriptions is allowed in the DStv subscription benefit programme. 5. GUIDING PRINCIPLES Permanent employees who retire will continue to receive the DStv subscription benefit, but linked accounts will be terminated at the date of retirement. The benefit to the retired employee will continue until his/her death or being employed outside the Naspers group; Permanent employees and FTCs who become medically incapacitated will continue to receive the benefit while incapacitated, but linked accounts will be terminated on the last day of employment. When the disability and incapacity is cancelled the account will revert to a customer account; Payment for linked accounts must either be via the employee s debit order or separate debit orders for the linked accounts; If an employee is responsible for paying a linked account, any change to details on that linked account that may affect billing must be authorised by the employee; Box Office rentals will be charged to the employee main account if the add to bill option is selected by the employee and it is the responsibility of the employee to recover the money from the beneficiaries of linked accounts; An employee does not automatically qualify for the DStv subscription benefit - application for this benefit must be made via a paper application process, which must be approved in writing by the employee s line manager and the employee s benefits representative; Page 3

4 No back-dating of employee subscription rates will apply; Eligible employees will only qualify for one discount per subscription, one access fee subscription, and one mobile subscription at the employee subscription rate per account, irrespective of the number of subscriptions and/or devices that the employee may have; Employees as the main account holders will be held liable for arrears on linked accounts. Full settlement of all arrears is required prior to the final date of employment; Should the employee fail to settle all arrears at least 14 days prior to last date of employment, then the amount will be deducted from the employee s last salary. The employee will be notified of outstanding amounts and will be required to acknowledge their debts. DStv services are subject to the standard DStv subscription terms and conditions and will apply to the employee/ftc as well as linked accounts. These are subject to change from time to time and can be viewed on the DStv.com website; Employees who wish to terminate their subscription service need to provide notice a minimum of 5 working days before the next invoice date; and It will be the responsibility of the employee to advise the de-linked account holders that the normal subscription rate will apply from the next invoice date. Should the DStv subscription continue past the employee s contractual termination, the employee will be invoiced and be required to pay back the difference of the standard rate and the subscription from the date of termination. The employee will be required to pay back this amount a month after the date of being notified. 6. COMPLIANCE No person with access to the MultiChoice group s customer and billing systems is permitted to work on his/her account, family members, friends or linked accounts, except for clearing technical errors; The only departments authorised to work on these are the employee call centre and the Billing and Collections department; and Page 4

5 Anyone who directly violates the above will face disciplinary action in accordance with the Company s policies, which could result in a dismissal depending on the severity of the offence. 7. MANAGEMENT OF ACCOUNTS All queries must be directed to: Employee contact centre: +27(11) Employeequeries@multichoice.co.za Page 5