Ministry of Social Development Output Plan 2010/2011 Vote Social Development Vote Senior Citizens Vote Veterans' Affairs

Transcription

1 Ministry of Social Development Output Plan Vote Social Development Vote Senior Citizens Vote Veterans' Affairs Social Development Vote Youth Development MINISTRY OF SOCIAL DEVELOPMENT Te Manat~ Whakahiata Ora

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3 Contents The Ministry of Social Development's Output Plan 2010l Outputs Linked to the Government's Priorities 7 Relationship Agreement Vote Social Development. 15 Departmental Output Expense Information Vote Social Development. 17 Child, Youth and Family 17 Output Expense: Adoption Services Output Expense: Care and Protection Services Output Expense: Development and Funding of Community Services Output Expense: Prevention Services Output Expense: Youth Justice Services Family and Community Services. 33 Output Expense: Family and Community Services (FACS) 33. Students, Seniors and Integrity Services 44 Output Expense: Collection of Balances Owed by Former Clients and Non beneficiaries :. Output Expense: Income Support and Assistance to Seniors Output Expense: Management of Service Cards (MCOA). 48 Output Expense: Management of Student Support 51 Output Expense: Services to Protect the Integrity of the Benefit System 54. Work and income 56 Output Expense: Tailored Sets of Services to Help People into Work or Achieve Independence 56 Output Expense: Vocational SkiIls Training 63. Social Services Policy, Social Sector Strategy and Corporate and Governance65 Output Expense: Policy Advice and Support to Ministers (MCOA). 65 Output Expense: Promoting Positive Outcomes for Disabled People 73 Non Departmental Output Expense Information Vote Social Development.75 Child, Youth and Family 75 Output Expense: Counselling and Rehabilitation Services 75 Output Expense: Education and Prevention Services 77 Output Expense: Family Wellbeing Services 78. Output Expense: Strengthening Providers and Communities 80 Family and Community Services 82. Output Expense: Connected Communities 82 Output Expense: Strong Families 84 Students, Seniors and Integrity Services.. 91 Output Expense: Student Placement Services 91 Work and Income and Social Sector Strategy Output Expense: Assistance to Disadvantaged Persons Work and Income. 94

4 Output Expense: Life Skills and Employment Related Training Activities 94 Output Expense: Vocational Services for People with Disabilities 95. Corporate and Governance 97 Output Expense: Children's Commissioner 97. Output Expense: Families Commission. 99 Output Expense: Retirement Commissioner 101 Non Departmental Other Expenses Information Vote Social Development.103 People, Capability and Resources 103. Other Expense: Debt Write downs 103 Work and Income Other Expense: Employment Assistance. 104 Other Expense: Job Support Scheme. 105 Other Expense: Mainstream Supported Employment Programme Other Expense: Out of School Care Programme (OSCAR) 107. Relationship Agreement Vote Senior Citizens 108. Departmental Output Expense Information Vote Senior Citizens. 110 Output Expense: Senior Citizens' Services Relationship Agreement Vote Veterans' Affairs Social Development.114 Output Expense: Processing and Payment of Veterans' Pensions Relationship Agreement Vote Youth Development. 118 Departmental Output Expense Information Vote Youth Development.120 Output Expense: Youth Development 120 Non Departmental Output Expense Information Vote Youth Development.127 Output Expense: Services for Young People Output Expense: Youth Development Partnership Fund 129 Performance Improvement Actions. 131

5 OUTPUT PLAN The Ministry of Social Development's Output Plan The Ministry of Social Development (the Ministry) is the Government's lead provider of policy advice and services in respect of children and young people, working age people, older people, families and communities. The Ministry provides whole of social sector advice to government and co ordinates cross sector collaboration in the social sector. The Ministry includes three Offices: the Office for Senior Citizens supports the Minister for Senior Citizens to promote positive ageing and the interests of older people the Office for Disability Issues supports the Minister for Disability Issues to oversee the Zealand Disability Strategy, to address the disability challenges and to advance the interests of disabled Zealanders the Office for the Community and Voluntary Sector supports the Minister for the Community and Voluntary Sector to strengthen the relationship between the government and the sector. The Ministry is responsible for: the statutory care and protection of children and young people, youth justice services, adoption services and funding to community service providers delivering employment and income support services and Zealand Superannuation administering Zealand's international welfare portability arrangements providing student allowances and student loans providing accessible services to rural clients the leadership and co ordination of social and support services, and funding community service providers providing access to a range of concessions and discounts. The Ministry of Social Development's Output Plans comprise the four votes shown in the table below: Vote Social Development Vote Senior Citizens Vote Veterans' Affairs Social Development Vote Youth Development Minister for Social Development and Employment Minister for Senior Citizens Minister of Veterans' Affairs Minister of Youth Affairs 5

6 OUTPUT PLAN Each Output Plan has been agreed between the Chief Executive of the Ministry of Social Developrnent and the responsible Vote Minister. Each Plan outlines the outputs the Ministry will deliver during. Each Plan also records the basis on which the Ministry will deliver its services and sets the performance, financial management and reporting standards the Ministry is expected to meet. Terms Budget specific performance measures Performance measures that sit in the Estimate of Appropriations and in the Output Plan. These are quantifiable performance measures to assess how well the organisation carries out specific functions and processes. Output specific performance measures Quantifiable performance measures that sit in the Output Plan only. These are quantifiable performance measures to assess how well the organisation carries out specific functions and processes. Caveat statement The Output Plan includes output performance measures relating to the quality, quantity and timeliness of services the Ministry delivers. The standards for these measures have been agreed on the basis that the demand for services will fall within the forecast outlined in the Output Plan.

7 OUTPUT PLAN Outputs Linked to the Government's Priorities Government's priority Unrelenting focus on work A fair system Ministry outcome More people get into work and stay in work Departmental and Non Departmental Output Expenses

8 OUTPUT PLAN Govemment's priority Protecting our children Ministry outcome More children are safe Departmental and Non Departmental Output Expenses

9 OUTPUT PLAN Government's priority Opportunities for youth Ministry outcome More young people stay on track Reduced re offending by young people Departmental and Non Departmental Output Expenses

10 OUTPUT PLAN Government's priority Older people are better supported and participate in their communities Ministry outcome Improved safety of life for older people Departmental and Non Departmental Output Expenses 10

11 OUTPUT PLAN Govemment's priority Communities getting on with it Ministry outcome Communities are better able to support themselves Departmental and Non Departmental Output Expenses 11

12 OUTPUT PLAN Summary of Financial Output Schedules Vote Social Development Child, Youth and Family Adoption Services Care and Protection Services Development and Funding of Community Services Prevention Services Youth Justice Services Family and Community Services Family and Community Services Students, Seniors and Integrity Services 9, ,885 8,394 4, ,399 34,752 Collection of Balances Owed by Former Clients and Non beneficiaries 16,632 Income Support and Assistance to Seniors 34,667 Management of Service Cards (MCOA) 7,103 Management of Student Support 36,977 Services to Protect the Integrity of the Benefit System 36,672 Work and Income Tailored Sets of Services to Help People into Work or Achieve 431,130 Independence Vocational Skills Training 85,635 Social Services Policy, Social Sector Strategy and Corporate and Governance Policy Advice and Support to Ministers (MCOA) 47,847 Promoting Positive Outcomes for Disabled Persons 1,250 T)otal)ŌŌpaetitiedtal Ōuīpni Ēxd Apprepeietion1 nse ~ ~ 1;207',487 Child, Youth and Family Counselling and Rehabilitation Services 17,859 Education and Prevention Services 8,762 Family Wellbeing Services 71,028 Strengthening Providers and Communities 3,162 Family and Community Services Connected Communities 4,753 Strong Families 94,426 Students Seniors and Integrity Services 12

13 OUTPUT PLAN Student Placement Services Work and Income Assistance to Disadvantaged Persons Life Skills and Employment Related Training Activities Vocational Services for People with Disabilities Corporate and Governance Children's Commissioner Families Commission Retirement Commissioner Total Non Departmental Output Expense Appropriations 3,512 1, ,608 2,157 7,77O 5, ,812 People, Capability and Resources Debt Write downs Work and Income Employment Assistance Job Support Scheme Mainstream Supported Employment Programme Out of School Care Programme (OSCAR) Total Non Departmental Other Expense Appropriations 843,267 95,552 1,292 3,472 18, ,338 Vote Senior Citizens Senior Citizens' Services 1,035 Totall Departiiniental Output Expense Appropriation 1,035 Vote Veterans' Affairs Social Development Processing and Payment of Pensions 450 Total DePartmental Output Expense Appropriation

14 OUTPUT PLAN Vote Youth Development Youth Development Total Departmenta1 Output Expense Appropriation 5,348 Services for Young People 7,982 Youth Development Partnership Fund 889 itotal Non departmental Output Expense Appropriations 8,871 14

15 OUTPUT PLAN Relationship Agreement Vote Social Development Parties to the Plan The parties to the Vote Social Development Output Plan are the Minister for Social Development and Employment (the Minister) and the Chief Executive of the Ministry of Social Development (the Chief Executive). The Ministry of Social Development (the Ministry) is responsible for the delivery of outputs and services under Vote Social Development. Purpose and scope This Plan outlines the Ministry's outputs and key priorities in relation to Vote Social Development for. It also records the basis on which the Ministry delivers services and sets the performance, financial management and reporting standards the Ministry is expected to meet. Period of the Plan This Plan covers the period 1 July 2010 to 30 June Monitoring and reporting The Chief Executive will provide the Minister with quarterly progress reports against this Plan. The reports will include: an explanation of and commentary on any variance from the agreed performance measures and standards proposed action to correct any negative variance, if required commentary on emerging risks or issues, and a forward looking assessment of these a projection of the fiscal year end output costs and an explanation of significant variances from the phased budget, including any Fiscally Neutral Adjustments (FNAs) that might be required any other information that may be sought by the Minister. The reports are to be provided to the Minister by the following dates: First Quarter Second Quarter Third Quarter Fourth Quarter Thursday, 11 November 2010 Thursday, 10 February 2011 Thursday, 12 May 2011 Thursday, 11 August

16 OUTPUT PLAN The quality of reporting relies on internal controls and standards, which are audited annually. Independent verification of performance reporting may occur, subject to agreement between the Chief Executive and the Minister. Process for amending and updating the Plan Changes to Output Plan specific performance measures can be initiated by the Minister or the Chief Executive at any time during the year. All changes must be agreed in writing. Once agreed, the changes will be reflected in the Ministry's quarterly progress reports to the Minister. Difference of interpretation This Plan covers all matters relating to the delivery of outputs by the Ministry. Should differences of interpretation between the Minister for Social Development and Employment and the Chief Executive arise, or any item not be covered by this Plan but relate to the supply of outputs, the parties will meet with a view to resolving those differences. Signatures The content of this Plan has been discussed and agreed. Date Hon Paula Bennett Minister for Social Development and Employment Date 16

17 OUTPUT PLAN Departmental Output Expense Information Vote Social Development For the year ending 30 June 2011 Child, Youth and Family Output Expense: Adoption Services Scope The management of services, incorporating education, assessment, reporting, counselling, and mediation, to all people who are party to adoption related matters, past or present. Description This output expense provides services both to children in need of an adoption and to Zealanders who might be seeking information about previous adoptions, and includes intercountry adoptions. It involves managing the adoption process for the placement of children in Zealand, including fulfilling statutory requirements under the Adoption Act 1955, the Adult Adoption Information Act 1985 and the Adoption (Intercountry) Act It includes services to: provide information to parties interested in adopting children both in Zealand or in an overseas country process applications for both domestic and intercountry adoptions assess prospective adoptive parents to determine their suitability for domestic and intercountry adoptions prepare assessment reports for the Family Court so a decision can be made whether to approve the adoption approve some intercountry adoptions by exercising the Chief Executive's responsibilities as the Central Authority under the Adoption (Intercountry) Act 1997 follow up on intercountry adoption placements by undertaking a review and preparing a report. Forecast for demand and services The demand for adoption services is influenced by the number of: applications received under the Adult Adoption Information Act 1985 enquiries by individuals and couples who want to adopt children reports written following an adoption placement. In, the Ministry expects to receive about 640 applications to adopt. The Ministry will complete between 280 and 340 assessments of applicants and will complete around 30 post placement reports'. Post placement reports are required under our intercountry obligations set out in the Adoption (Intercountry) Act

18 OUTPUT PLAN The Ministry will also receive around 260 enquires from people wanting to know their birth mother (ie generally through a request for their original birth certificate). The Budget 2010 specific performance this output is: Quality 98.5% Percentage of adopted parents evaluating the education programme as achieving its objectives2 95% % The Output Plan specific performance this output is: Timeliness Assessments of adoption applicants will be completed within 90 days 80% Total output expense cost Financial performance (Figures are GST exclusive) 2009/2010 Budgeted $ooo Estimated Actual $ooo Budgeted $oo0 Revenue Crown 8,762 8,762 9,032 Other Total Revenue 8,808 8,808 9,078 Total Expense 8,808 8,808 9,078 2 Research shows educating and preparing prospective adoptive parents results in more stable adoptions and less placement disruption. 18

19 OUTPUT PLAN Output Expense: Care and Protection Services Scope Social work services, both statutory and informal, that protect and assist children and young people who are in need of care and protection. Description This output expense ensures the safety, security and wellbeing of children and young people who have been, or who are, at risk of being maltreated or whose behaviour is placing them or others at risk of harm. It fulfils the requirements of the Children, Young Persons and Their Families Act 1989, and the Care of Children Act This output also includes the provision of services to support other statutory responsibilities of the Chief Executive such as providing reports to the Family Court under the Care of Children Act The outputs contained within this output expense are: Engagement and Assessment Seeking Safety and Security Securing Stability and Wellbeing. Output: Engagement and Assessment Description This output includes the provision of social work services to deal with reports of concern about a child or young person received by the Ministry, It also includes intake and assessme~nt services provided by the National Contact Centre. Child, Youth and Family's responses to factors putting a child or young person at risk may involve either a statutory response including a formal investigation, or a community response which enables us to connect families to community based services. The services in this output include an initial assessment to determine the immediate safety needs of the child or a young person. What those safety needs are will determine whether a response is required and the nature and timing of that response. There are three types of response: a formal investigation, a child and family assessment, or a partnered response involving the provision of services aby community organisation. A partnered response is used where the care and protection concerns are below the level at which a statutory response is required. It provides an alternative where the needs of a child, young person and their family can be better met through a community provider. The family needs are identified and matched with community providers who deliver appropriate services. For a formal investigation or a child and family assessment, it is recognised that children under five years old are the most vulnerable group. The completion of investigations and assessments for this group are prioritised. 19

20 OUTPUT PLAN Forecast for demand and services The demand for this output is influenced by the overall number of notifications received by Child, Youth and Family each year that require further action. In 2008/2009, Child, Youth and Family received 118,922 notifications. The number of notifications for is expected to be between 130,000 and 150,000. Of these it is expected that just under half will require further action. Each of the notifications that require further action will require social work input to determine the type of response required and the social work services needed. In 2008/2009, 38,897 investigations and family and child assessments were undertaken. The number of investigations and family and child assessments in this financial year is likely to be between 65,000 and 70,000. These forecasts are based on a number of variables. For example, the number of family violence notifications received from the Police is expected to grow this year by up to 20 per cent. The community awareness campaigns that focus on reducing child abuse have a direct impact on the number of notifications the Ministry receive during the year. The Budget 2010 specific performance measures for this output are: Timeliness Notifications that require further action are allocated to a social worker within the timeframe appropriate to the safety of the child or young person: 98.5% Critical (less than 24 hours) % % 97.5% Very urgent (up to 48 hours) 90 95% 90 95% Action taken at sites by social workers to establish the immediate safety of the child or young person, and to confirm the response time and further action required, within timeframes: 82% Urgent (uptoto seven days) 50 85% 80 95% 94% to 28 Low urgent (up to 28 days) 50 85% 80 95% Percentage of investigations, child and family assessments completed within 60 days for those aged five and over is no less than 80% 20

21 OUTPUT PLAN The Output Plan specific performance measures for this output are: Result Standard Standard Performance measure 2008/ / Timeliness Percentage of investigations/child and family assessments completed within 30 days for under five is no less than 80% All urgent and low urgent cases3 will rneasure be allocated to a social worker withm 28 days Output: Seeking Safety and Security Description This output includes the provision of social work services resulting from decisions made through the investigation or child and family assessment processes. These processes result in decisions whether to: enter into a family agreement4 undertake a Care and Protection Family Group Conference (FGC)5 take the matter to Court" refer the child or young person and their family to a partnered response. The Ministry wants all children and young people to feel they belong and they are safe and secure in their permanent living arrangement. Wherever possible the Ministry supports their family to care safely for them, and supports their extended family to provide care when children can't live with their parents. The social work services facilitate the participation, resolution and acceptance of responsibility by the families for the safety and security of their children and young people. Families are encouraged to explore available and achievable care and protection options and to lead the decision making process to agree on what options to take. This is achieved through Family/Whānau Agreements or Care and Protection Family Group Conferences. If the matters cannot be resolved through agreements or conferences, they are taken to the Court to resolve. This output also includes the provision of services to support other statutory responsibilities of the Chief Executive relating to legislation, such as the Care of Children Act 2004 and the Domestic Violence Act 1995, as required by the Court. 3 These are the Further Action Required (FAR) cases including investigation and child and family assessments. 4 A family agreement is a contract or written agreement with the family. It provides services to a child/young person and their family to ensure the wellbeing of the child/young person is addressed. It is intended to provide the minimum necessary level of intervention required to address the safety and protection of the child/young person. s A Care and Protection Family Group Conference (FGC) is a meeting convened by a Care and Protection Co ordinator under section 20 of the Children, Young Persons and Their Families Act e Care or protection proceedings are principally dealt with by the Family Court. The philosophy of the Family Court is to assist people to resolve their own problems by counselling, conciliation and mediation. The determination of any dispute by a judge is the last resort. The Court may override the decisions of a FGC, if it considers those decisions do not promote the welfare and interests of the child or young person. 21

22 OUTPUT PLAN Services are managed to meet both legislative requirements and the needs of children and young people. Partnered response is a non statutory form of intervention. A community provider delivers the services required to meet the needs of the child and their family, and the Child, Youth and Family Differential Response Co ordinator facilitates the plan and monitors its progress through to completion. Forecast for demand and services The demand for services covered under this output is influenced by the number of Care and Protection Family Group Conferences held, and the number of Family/Whānau Agreements agreed to. In 2008/2009, 7,661 Care and Protection Family Group Conferences were held and 4,682 Family/Whānau Agreements completed. It is expected that between 9,000 and 9,500 Care and Protection Family Group Conferences will be held this year, and over 4,000 Family/Whānau Agreements will be signed. The Budget 2010 specific performance measures for this output are: 88.9% 98% 91.6% Quality Percentage of children and young people whose care and protection 80% 80% Family Group Conference plans were completed and the objectives were assessed as being met Timeliness Percentage of Care and Protection Family Group Conference plans reviewed by the agreed due date ' '*'**'"""'" Assessments7.""" and"e"'* reportse"'""" provided " to Onor Courts e ora clahuarari are deliverednn tirna on time 90% 90% % 90% Output: Securing Stability and Wellbeing Description This output delivers services for children and young people placed in the care of the Chief Executive. Creating permanency is the key to establishing a sense of stability and belonging for children and young people and to promote their wellbeing. It includes placements in family care, with Child, Youth and Family caregivers, family homes, residences, and with providers approved under section 396 of the Children, Young Persons, and Their Families Act It also includes the recruitment, assessment, training and review of caregivers. The act of assessing information to acquire an understanding of a situation or a problem, or to estimate the suitability of something or someone. 22

23 OUTPUT PLAN Social work services involve the development of care plans, which include permanency goals, and the delivery and supervision of services to assist children and young people deal with the effects of maltreatment such as substance abuse, self harm, and suicidal behaviour. This output also includes applying strategies and interventions to reduce the likelihood of maltreatment reoccurring. These are agreed to via Family Group Conference plans and court orders. The preferred approach is to find stable placements for children and young people within their own family. Care and Protection Residential Care Residential placements are used when the behaviour of the child or young person is putting themselves or others at risk or when there is no suitable community placement available to take care of the child or young person's complex needs. Forecast for demand and services The demand for this output is influenced by the number of children and young people in the care of the Chief Executive at any given time. In , there were 4,288 children in care and protection placements in the care of the Chief Executive (as at 30 June 2009). In this number is expected to reduce as the Ministry is committed to achieving permanency and stability of care for children under its care. The Budget 2010 specific performance this output is: Timeliness 98.3% Percentage of Family Court plans 90% % reviewed on time8 The Output Plan specific perforrnance measures for this output are: 97.8% Percentage of Family/Whānau Agreements that are reviewed within three months 90% % Percentage of children in care who achieve a primary permanency goal within two years Quality Percentage of children and young people in the care of the Chief Executive who receive a social work visit every eight weeks 90% 90% The timeliness of Family Court planned reviews are directed by the Family Court (eg Children under seven years old have planned reviews every six months or as directed by the Court. Children and young people over seven years old have planned reviews every 12 months or as directed by the Court). 23

24 OUTPUT PLAN Total output expense cost Financial performance (Figures are GST exclusive) Budgeted $ooo Estimated Actual $ooo Budgeted $ooo Revenue Crown 315, , ,289 Other 2,596 3,596 2,596 Total Revenue 317, , ,885 Total Expense 317, , ,885 Net Surplus/(Deficit) 1,000 24

25 OUTPUT PLAN Output Expense: Development and Funding of Community Services Scope Management of Govemment funding of community based social and welfare services. Description This output expense focuses on managing the contracting and funding arrangements with non government organisations (NGOs) to provide early intervention and preventative social support programmes and services. The intention of these services is to provide assistance early in the life of a problem or early in the life of an issue to reduce future problems and the possible need for future statutory interventions. This output expense involves: developing a funding strategy for community based services so the right service is purchased at the right location and at the right price managing changes to service parameters and specifications managing the introduction of new programmes or services managing the funding and contracting process of NGO contracts, which includes: selecting and approving of service providers the negotiating of contracts monitoring service delivery managing any contract compliance issues making contract payments reporting evaluating existing programmes and services. Forecast for demand and services The demand for services in this output expense is based on the number of new providers wanting to gain approval under Child, Youth and Family's legislation, the number of multi year funding agreements in place, and the number of new funding agreements negotiated this year (from July 2010). In 2008/2009, 1,315 approval assessments were completed, 318 multi year agreements were in effect by 30 June 2008, and 668 funding agreements were negotiated. The demand for this service is largely driven by: the prevailing economic conditions, including localised impacts such as high levels of deprivation within given areas the amount of funding available for social services contracting arrangements. 25

26 OUTPUT PLAN The Budget 2010 specific performance measures for this output are: 100% Timeliness All funding agreements will have their provider monitoring reports reviewed and assessed at least once a year for funding agreement compliance 100% 100% 100% All contracted providers will be assessed at least once every two years against Child, Youth and Family Approval Standards9 100% 100% The Output Plan specific performance this out is: 100% The percentage of payments to providers made in accordance with their contracts will be no less than 100% ~ i Standard % Total output expense cost Financial performance (Figures are GST exclusive) Budgeted $ooo Estimated Actual $ooo Budgeted $ooo Revenue Crown 8,311 8,311 8,335 Other Total Revenue 8,370 8,370 8,394 Total Expense 8,370 8,370 8, This covers all providers contracted under sections 396 and 403 of the Children, Young Persons, and Their Families Act 1989.

27 OUTPUT PLAN Output Expense: Prevention Services Scope Education and advice services for the prevention of child abuse and neglect, and the promotion of the wellbeing of children, young people and their families. Description This output expense provides education and advice services for the prevention of child abuse and neglect and for the promotion of the wellbeing of children, young people and their families. This output expense also includes activities to engage with key stakeholders and cornmunity organisations to raise the awareness and responsiveness of Zealanders to keep children and young people safe. It consists of engagement with, and presentations to, community organisations working with children and young people. It also consists of developing and monitoring protocols in respect of how those organisations response to and manage child welfare issues, including reporting concerns of child abuse or neglect. Services provided in this output expense include the following initiatives: Public education and information to raise awareness, such as funding events relating to Children's Day which is held across Zealand in March each year. Engaging with key stakeholders through activities such as Education Start, an initiative facilitated through our National Contact Centre. Education Start offers services to schools and early childhood education centres. The aim of these activities is to build stronger relationships and to be responsive to key stakeholders. The Budget 2010 specific performance this output is: Stakeholder Relations Child, Youth and Family will build stronger relationships and be responsive to key stakeholders: At least 95 per cent of key stakeholdersi will have been % engaged with each year 10 Key stakeholders include: the Zealand Police, district health boards, the Ministry of Health, the Ministry of Education, ACC, the Office of Children's Commissioner, key NGO providers, the Ministry of Justice and the Department of Corrections. 27

28 OUTPUT PLAN Result Standard Standard Awarenesse Performance measure 2008/2009 e 2009/ !0/2011 Conduct a survey to assess the degree of awareness One survey~ a Total output expense cost Financial performance (Figures are GST exclusive) 2009/2010 Budgeted $o0o Estimated Actual $o0o Budgeted $ooo Revenue Crown 3,767 3,767 4,059 Other Total Revenue 4,381 4,381 4,673 Total Expense 4,381 4,381 4, Survey is conducted annually. 28

29 OUTPUT PLAN Output Expense: Youth Justice Services Scope Social work and other services to manage and resolve offending behaviour by children and young people, by providing assessment, support, programmes, containment and care of young offenders. Description Youth Justice Services are provided to children and young people who come under Part IV of the Children, Young Persons, and Their Families Act This output expense covers: the operation and management of Youth Justice Family Group Conferences (YJFGCs), and the provision of community rehabilitation programmes the provision of youth justice residential facilities and the Criminal Justice Unit12 the provision of services to assist families to exercise their care and control responsibilities. The Fresh Start initiatives provide a wide range of options to hold young offenders to account and to provide more intensive, sustained and individualised support to assist them to make long term positive changes. Legislative changes will allow longer supervision orders, particularly for those involving placement in residence, or supervision with activities. Fresh Start also includes early intervention initiatives targeting children and young people who are at the lower end of the offending scale or who are at risk of getting into trouble. The outputs contained within this output expense are: Youth Justice Engagement and Assessment Youth Justice Safety and Belonging Youth Justice Changing Behaviour and Enhancing Wellbeing. Forecast for demand and services The demand for Child, Youth and Family to convene and hold YJFGCs has remained steady, with just over 8,500 held in 2008/2009. Thirty two per cent are dealt with through non Court directed YJFGCs with the remaining sixty eight per cent dealt with via Court ordered FGCs. The demand for Child, Youth and Family's services relies on the number of FGCs required, the number of plans created as a result, and the number of reports required by the Youth Court and the activities of the social workers monitoring young people's plans. ~2 Section 142A of the Criminal Justice Act 1985 states that the Chief Executive of the Corrections Department, in agreement with the Chief Executive of Child, Youth and Family, holds the authority to place young prisoners, under the age of 17 years and sentenced to imprisonment, from prison to the Criminal Justice Unit. 29

30 OUTPUT PLAN Output: Youth Justice Engagement and Assessment Description This output includes consultation with the Police and the receipt of a Police referral for Youth Justice Family Group Conferences, or the receipt of formal directions for Youth Justice Family Group Conferences from the Youth Court. It includes: discussions with the Police about young offenders who have committed minor offences and who may be diverted to a less formal process than a Youth Justice Family Group Conference receipt from the Police of a referral for a Youth Justice Family Group Conference on the basis they intend to charge the young person receipt of Court ordered referrals for a Youth Justice Family Group Conference management of arrest cases, including formal risk screening and assessment of arrested clients interviews and negotiations with families, community organisations, and victims to establish key facts attendance at Court and receiving directions from the Court. Forecast for demand and services The demand for services covered under this output expense is influenced by the number of referrals for Youth Justice Family Group Conferences. In 2008/2009, 8,766 Family Group Conference referrals were received. It is expected that a similar number of referrals will be received in. The Output Plan specific performance measures for this output are: Quality Family Engagement The young person and key family members are consulted by the Youth Justice Co ordinator during the convening phase Quality Victim Engagement Victims of offences are contacted before the Family Group Conference is held 90% 80% Output: Youth Justice Safety and Belonging Description This output includes the co ordination of Youth Justice Family Group Conferences and services to record, report and review the recommendations of those conferences and any orders of the Court. The Youth Justice Family Group Conference process is designed to ensure an appropriate and agreed action plan is developed to: 30

31 OUTPUT PLAN reflect offender accountability repair harm caused improve the young offender's life outcomes help prepare social work reports and plans to provide input to Youth Court hearings. The Budget 2010 specific performance this output is: 90% Quality Percentage of children and young people whose Youth Justice Family Group Conference plans were completed and the objectives were assessed as being met 80% 80% 97.1% Timeliness Percentage of Youth Justice Family Group Conferences are held within statutory timeframes (unless there are special reasons for delay) % % The Output Plan specific performance this out put is: :::Standard 2oi 0l201l Percentage of Youth Court 98% effectiveness reports completed on time 90% % Output Youth Justice Changing Behaviour and Enhancing Wellbeing Description This output includes the funding and provision of services and programmes to support Youth Justice Family Group Conference plans and court orders to address offending and to reduce the likelihood of the recurrence of offending. It also includes the provision of services for placing young offenders with social worker approved caregivers (including family caregivers), approved Child, Youth and Family service providers, Youth Justice Residences, and the National Secure Unit. It comprises: Services to Support Youth Court Hearings Preparing social work reports and plans and providing input to Youth Court hearings. Management of the outcomes of Court appearances and Youth Justice Family Group Conferences. 31

32 OUTPUT PLAN The cancellation, variance or suspension of Youth Court orders. Services and Programmes to Support Youth Justice Family Group Conferences Day based education and activities, culturally relevant counselling and other specialist remedial services for Youth Justice clients. This includes early intervention initiatives for children and young people who are at the lower end of offending or who are at risk of getting into trouble. Fresh Start initiatives providing a wide range of options to hold young offenders to account and to provide more intensive, sustained and individualised support to assist long term positive change. Services to assist families to better exercise their control responsibilities and associated care responsibilities. The services include restorative programmes associated with placement in detention in the Sex Abusers Unit, in Youth Justice Residences, and in the National Secure Unit. Youth Services Strategy Rehabilitation programmes. Services Relating to the Placement of Young Offenders Organising and reviewing Youth Justice placements including those in Police cells. Forecast for demand and services The demand for services covered under this output is influenced by the number of young people in Youth Justice placements, on detention or subject to intensive supervision because they are classified as high risk, or subject to a court order which is being monitored. The Budget 2010 specific performance this output is: 99.6% Timeliness Percentage of Youth Justice Family Group Conference Plans reviewed on time 90% % Total output expense cost Financial performance (Figures are GST exclusive) Revenue Crown Other Total Revenue Total Expense Net Surplus/(Deficit) Budgeted $ , , ,634 Estimated Actual $ ,237 1, , ,634 1, Budgeted $ooo 137, , ,399 32

33 OUTPUT PLAN Family and Community Services Output Expense: Family and Community Services (FACS) Scope Provision of leadership and co ordination services to support and strengthen families and whānau; including providing information and advice that assists families, young people and communities, and managing preventative social services programmes. Description This output expense improves the accessibility and quality of social support services for children, young people and their families. This includes leading and co ordinating social support services, and supporting and funding early intervention and preventative social support initiatives. These services are primarily delivered through community organisations. This output expense: assists to support family members to nurture children by funding and supporting the early and intensive social support services needed by vulnerable families supports communities and individuals and families by helping to build the capability of communities assists to keep children and young people safe by funding and supporting social support services to improve the life opportunities for vulnerable children and young people. The services provided are set out under the following outputs: Social Support Services Sector Leadership and Co ordination Supporting Families and Communities Management of Social Services Funding Agreements. Output: Social Support Services Sector Leadership and Co ordination Description This output supports families by working with government and non government organisations (NGOs) to establish accessible, integrated and comprehensive social support services. This helps to resolve current issues, and to reduce the need for future intervention. The provision of services is shared by many community organisations, and local and central government agencies work both together and directly with clients. This output: supports families by promoting, organising and co ordinating social support services networks helps meet the social support needs of the local communities by co ordinating, facilitating and supporting local organisations to work better together provides appropriate social support services at local, regional and national levels 33

34 OUTPUT PLAN by liaising with individual community organisations, groups of community organisations, and central and local government agencies. The significant programmes and initiatives funded through this output include the following 13: Community Response Forum This new initiative is designed to give communities a greater role in determining family support services funding by the Ministry. The initiative, developed in consultation with the social services non government sector, will involve the use of up to 14 community resource forums made up of government and community representatives. Each forum will, in consultation with communities in their particular region, review the Ministry's funded family support services and recommend to the Minister long term integrated service plans. The Forums are leveraging off the successful operation of Community Response Fund panels, in place since 1 July 2009, to make recommendations to the Minister supporting critical social services affected by the global economic downturn. The aim of this initiative is to: create better joined up services for vulnerable children and families that work give communities a say in what the Government funds in their area and in addressing critical gaps in services better support community based providers to develop organisational and workforce capability and encourage operational efficiencies and mergers. Panels will be responsible for scoping existing services, for developing service plans with communities (to eliminate overlaps and fragmentation and to address gaps) and for recommending funding of services consistent with the Government's priorities and the community's identified needs. A review of the operation and performance of the Panels will be held after two years to ensure that the panels have made a difference in the communities they work with. The development of the new funding plans will be supported by a contestable Quality Service and Innovation Fund. In the early stages of the funding redevelopment, the fund will be used to support providers to make efficiencies and to improve service quality. This will be through the rationalisation and integration of service delivery, the merging of backroom functions and the development of workforce capacity and capability. Strengthening Families Local Case Management Services Strengthening Families operates nationwide with almost 60 local networks of both government and non government organisations working collaboratively to better link their services to support vulnerable families. " These programmes make up approximately $10.8 million, which is 55 per cent of the output cost. 34

35 OUTPUT PLAN Strengthening Families provides a structure for various agencies to work together to help families get access to support services. The aim is to keep families away from statutory intervention by acting early in the life of the problem. The Ministry funds Strengthening Families Co ordinators who identify the most suitable lead agency to work with the family to get the right services for the problems they face. Strengthening Families is strongly supported by local communities with the chairpersons of many local committees coming from non government agencies. Traditionally, the greatest numbers of referrals to Strengthening Families comes from the health and education sectors, seeking wider family support services. Heartlands Services Centres This is a whole of Government initiative administered by the Ministry on behalf of the participating agencies. These centres provide accommodation and support services in 33 rural and provincial communities, and three urban centres. They give local people face to face access to services provided by a wide range of government and non government agencies. Forecast for demand and services It is expected the economic downturn will continue to have an impact on families and communities during the year, with some families experiencing increasing economic pressure and deprivation. This is expected to place pressure on some initiatives supported in this output. The demand for Strengthening Families services comes from the number of cases referred by government and non government agencies, and from an increasing range of government and non government agencies that want to participate in the Strengthening Families process. In 2008/2009, 1,500 families received assistance through Strengthening Families, and it is expected that this number will increase towards 2,000 in. The demand for Heartlands services comes from local authorities and citizens, and from non government agencies within a particular location. The general satisfaction with the service to date has generated an increasing demand for these centres. Over 100,000 visits were made to 35 Heartlands sites in 2008/2009. It is expected that a similar number of visits will be made in. 35

36 OUTPUT PLAN Strengthening Families Local Case Management Services The Output Plan specific performance measures for this out put are: ResultI Result Standard ~ ~.~.~ IPerformance Standard measure ~ zuu~zuuu 2008/2009 ~_~.~... :: : :: 2009/2u1u /2010 Quantity The number of new cases opened, ona monthly basis, in the Strengthening Families process will be Quality The percentage of families who report that the process has helped them get access to the services they needed will be no less than The percentage of agencies participating in Strengthening Families who report that the process supported their ability to work collaboratively will be no less than 7O% 7O% Heartlands Services Centres The Budget 2010 specific performance rneasures for this output are: Quality The percentage of surveyed clients agreeing that Heartlands had improved access to government and community services in their community The percentage of surveyed agencies agreeing that they were satisfied or very satisfied with Heartlands Centres' accessibility, range of services and facilities, will be no less than 70% 70% The Output Plan specific performance measures for this out are: 8,355 Quantity The average number of clients using Heartland Services Centres ona monthly basis will be no less than 7,000 9,000 7,000 9,000 36

37 OUTPUT PLAN Output: Supporting Families and Communities Description This output provides or funds information, advice and social support services for individuals, families and communities. It provides opportunities to assist children and young people to achieve the best possible start in life. The provision of services is shared by the Ministry and contracted community organisations. This output: provides comprehensive web based information about social support services, and more specialised information and advice through help line services for families supports parents to be the best they can be for their children by providing and funding readily available parenting information encourages positive changes in attitudes and behaviours towards family violence through funding and supporting community based initiatives helps young people to meet their potential and to re engage with education, their family and the community by funding and supporting specific initiatives. The significant programmes and initiatives funded through this output include the following" SKIP (Strategies for Kids, Information for Parents) This initiative develops and provides resources and information containing practical parenting knowledge and skills. It also funds initiatives to help change attitudes and behaviours to support positive parenting. Campaign for Action against Family Violence This campaign supports and funds community based initiatives to help create an environment where family violence is not tolerated and where people feel safe in their own homes. The initiative aims to change attitudes and behaviours and reduce family violence. Youth Gangs Project This project reduces youth gang activity and improves outcomes for vulnerable young people and their families by providing parenting programmes, dedicated Youth Workers1~ and integrated case management". Whānau Violence Prevention This initiative supports leadership and actions that help to reduce family violence in Māori wh~nau and communities by supporting best practice approaches and practitioners working to prevent violence. This is done through supporting the work of the Māori Reference Group, (which reports to the Taskforce on Family Violence) and by supporting the E Tu Whānau Ora" programme of action. Delivery of Information and Advice to Families This initiative provides ready access to information and advice to help families to help themselves early in the life of a problem, or a potential problem. It includes the delivering of information and advice through websites, directories and help lines managed or funded through this output. Programmes that deliver these services include the National " These programmes make up approximately $12.8 million, which is 82 per cent of the output cost. is Youth Workers deliver regular events and activities for groups of young people such as after dark patrols, sports and leisure activities, youth clubs, youth expos and youth barbeques. They also provide information and support referrals to help young people get access to relevant services. " Integrated case managers provides a wrap around service for identified youth and facilitates their interaction with other services to disengage young people from gangs and to keep them connected to school. 17 This programme looks at ways of addressing the quality and diversity of approaches to eliminate violence within Māori whānau. 37