Q1 How many years have you participated in the CRA discount music licensing agreement?

Transcription

1 Q1 How many years have you participated in the CRA discount music licensing agreement? Answered: 37 Skipped: % % % % 19 Total 37 1 / 10

2 Q2 What is the likelihood that you would participate, given an identical agreement, for 2018? Very likely Likely Neither likely nor unlikely unlikely Very unlikely Very likely Likely Neither likely nor unlikely unlikely Very unlikely 73.68% % % % % 1 2 / 10

3 Q3 What, in your experience, is the MOST valuable aspect of the current discount agreement? The money that our... The ease of paying CRA o... Customer service... All of the above None of the above has be... The money that our organization saves The ease of paying CRA once a year rather than three separate PROs Customer service provided by CRA as compared to navigating customer service at the three PROs All of the above None of the above has been of value 13.16% % % % % 2 3 / 10

4 Q4 How would you describe the importance of the monetary savings to your organization? Very important- w... Important- we would be les... Neutral- It is nice to save... Unimportant- The amount o... Very unimportant-... Very important- we would not be able to afford licensing otherwise Important- we would be less likely to purchase equivalent licensing without the discount Neutral- It is nice to save some money but has no effect on our licensing decisions Unimportant- The amount of money we save is negligible to our organization Very unimportant- we participate because this program is assisting other Catholic organizations 34.21% % % % % 0 4 / 10

5 Q5 How would you describe the relative experience of licensing through CRA rather than through PROs directly? Very easy- It's easy to... Neutral-I find both licensi... Easyparticipatin... Difficult- Licensing... Very difficult- I... Very easy- It's easy to understand what I owe and what is covered Easy- participating and paying is simple, but I don't always understand what is covered and why it is necessary Neutral-I find both licensing options to be equal in nearly every way Difficult- Licensing through CRA is somewhat onerous to our organization Very difficult- It is especialy confusing to pay for licensing through CRA 63.16% % % % % 0 5 / 10

6 Q6 What would make you MOST likely to continue to participate in a CRA discount licensing agreement? Answered: 36 Skipped: 2 A better percentage o... Better communicatio... Fewer account errors and... More flexible payment options Other (please specify) A better percentage of monetary savings over the rate we would pay independently Better communication and customer service from CRA representatives Fewer account errors and billing errors from PRO agents More flexible payment options Other (please specify) 66.67% % % % % 6 Total 36 6 / 10

7 Q7 How important to your organization would flexible payment options be? Very Important Important Neutral Little importance No importance Very Important Important Neutral Little importance No importance 21.05% % % % % 2 7 / 10

8 Q8 How would you describe your organization? Low Power FM station Single Full Power station Small group of stations Large group of stations (mo... Low Power FM station Single Full Power station Small group of stations Large group of stations (more than 5) 31.58% % % % 4 8 / 10

9 Q9 Please describe your greatest frustrations/disappointments with regard to performance rights and the CRA discount agreement. Answered: 31 Skipped: 7 9 / 10

10 Q10 What in your opinion would be most impactful in improving the CRA music licensing discount agreement? Answered: 28 Skipped: / 10