AL T ANNU REPOR

Transcription

1 ANNUAL REPORT

2 MESSAGE FROM THE PRESIDENT OF THE BOARD OF DIRECTORS AND THE EXECUTIVE DIRECTOR For the past several months, there has been much talk about the new government wanting to present a bill which restructures the health institutions within a difficult budgetary context. Over the summer, the bill was submitted and it proved to be more extensive than we had expected. In Montreal, there will be five groups of institutions that will be called CISSS (centres intégrés de santé et de services sociaux) as well as four institutions which, for the moment, will remain autonomous. In all other Quebec regions, there will likely be one CISSS and the Agences de la santé et des services sociaux will be abolished. This year, we are investing in an initiative on organizational climate in order to support our staff in this period of significant change that is at our doors. Client services will be maintained to the greatest extent possible, but we cannot predict with any sort of precision, what the ministerial priorities will be in the coming years. Whatever the orientations will be, we remain focused on client services and believe that we have the potential to become the best CISSS in Montreal. We will approach this transformation with the hope that it will create a better continuum of services for the public. At CSSS Cavendish, we will go through a phase of consolidating our missions and teams, as we have completed the third wave of integrations (first the two CLSCs, Richardson Hospital and the Henri-Bradet Residential Centre, then the Father-Dowd, St-Margaret and St-Andrew Residential Centres, and finally, Catherine-Booth Hospital). The duration of this period will probably be short, because if the bill is adopted according to the proposed timeline, as of April 1, 2015, we will be part of the CISSS du Centre-Ouest de l Île-de-Montréal along with other short-term, long-term and rehabilitation institutions. Alan Maislin President of the Board of Directors Francine Dupuis Executive Director 2

3 STATEMENT OF FINANCIAL POSITION ALL FUNDS AS AT MARCH 31, 2014 FINANCIAL ASSETS Cash $ 8,583,015 $ 5,044,537 Accounts receivable Agence/ MSSS 2,841,799 3,815,969 Other accounts receivable 1,668,254 2,255,696 Grant receivable Accounting reform 7,277,928 4,843,523 Other Assets 515, ,690 FINANCIAL ASSETS TOTAL $ 20,886,073 $ 16,353,415 LIABILITIES Temporary loan $ 9,530,878 $ 6,551,274 Other accounts payable 11,795,071 9,948,928 Fund advances Agence / MSSS 3,667,666 1,744,586 Deferred income 2,995,091 2,566,984 Long-term debt 11,627,897 13,470,759 Liability Future fringe benefits 9,592,717 8,598,029 Other liabilities 546, ,224 LIABILITIES TOTAL $ 49,756,316 $ 43,101,784 NET DEBT $ (28,870,243) $ (26,748,369) NON FINANCIAL ASSETS Fixed assets $ 29,843,909 $ 27,576,785 Prepaid expenses 338, ,368 Inventories 519, ,296 NON FINANCIAL ASSETS TOTAL $ 30,701,398 $ 28,344,449 ACCUMULATED SURPLUS $ 1,831,155 $ 1,596,080 Extract from the annual financial report submitted to the Quebec Ministry of Health and Social Services, audited by the accounting firm of Raymond Chabot Grant Thornton, and approved by the Board of Directors of the Centre de santé et de services sociaux Cavendish. 3

4 STATEMENT OF NET DEBT VARIATION ALL FUNDS FOR THE YEAR NET DEBT AT BEGINNING OF YEAR $ (26,748,369) $ (25,708,717) SURPLUS (DEFICIT) $ 235,075 $ (2,934) VARIATIONS RELATED TO FIXED ASSETS Acquisitions $ (4,875,002) $ (3,696,118) Amortization 2,607,878 2,411,444 Gain on disposal Proceeds from disposal TOTAL VARIATIONS RELATED TO FIXED ASSETS $ (2,267,124) $ (1,284,674) VARIATIONS RELATED TO INVENTORIES AND PREPAID EXPENSES Prepaid expenses $ (115,795) $ 64,433 Inventory 25, ,523 TOTAL VARIATIONS RELATED TO INVENTORIES AND PREPAID EXPENSES $ (89,825) $ 247,956 NET DEBT DECREASE $ (2,121,874) $ (1,039,652) NET DEBT AT END OF YEAR $ (28,870,243) $ (26,748,369) Extract from the annual financial report submitted to the Quebec Ministry of Health and Social Services, audited by the accounting firm of Raymond Chabot Grant Thornton, and approved by the Board of Directors of the Centre de santé et de services sociaux Cavendish. 4

5 SUMMARY STATEMENT OF RESULTS ALL FUNDS FOR THE YEAR OPERATING FUND FIXED ASSETS FUND MAIN ACTIVITIES SECONDARY ACTIVITIES SUB-TOTAL TOTAL TOTAL REVENUES Agence santé et services sociaux $ 91,710,215 $ 1,052,754 $ 92,762,969 $ 3,698,516 $ 96,461,485 $ 93,578,644 Users' contributions 9,188,621 9,188,621 9,188,621 9,407,340 Other sources 958, ,706 1,552,201 1,552,201 1,564,492 Donations 77,311 77, , , , ,934,642 1,646, ,581,102 3,816, ,397, ,022,416 EXPENSES Salaries $ 53,839,205 $ 712,002 $ 54,551,207 $ $ 54,551,207 $ 55,218,429 Fringe benefits 13,633, ,979 13,768,062 13,768,062 13,239,083 Social charges 8,316,047 92,550 8,408,597 8,408,597 7,808,849 Fixed assets amortization 2,607,878 2,607,878 2,411,444 Other expenses 25,961, ,438 26,619,062 1,207,696 27,826,758 26,347, ,749,959 1,596, ,346,928 3,815, ,162, ,025,350 SURPLUS (DEFICIT) $ 184,683 $ 49,491 $ 234,174 $ 901 $ 235,075 $ (2,934) ACCUMULATED SURPLUS Balance at beginning of year $ 290,482 $ 1,305,598 $ 1,596,080 $ 1,599,014 Surplus (deficit) 184,683 49, , ,075 (2,934) Interfund transfers (146,955) (146,955) 146,955 ACCUMULATED SURPLUS END OF YEAR $ 37,728 $ 49,491 $ 377,701 $ 1,453,454 $ 1,831,155 $ 1,596,080 Extract from the annual financial report submitted to the Quebec Ministry of Health and Social Services, audited by the accounting firm of Raymond Chabot Grant Thornton, and approved by the Board of Directors of the Centre de santé et de services sociaux Cavendish. 5

6 SUMMARY OF THE GROSS EXPENSES ALL FUNDS FOR THE YEAR GROSS EXPENSES BY PROGRAM Loss of autonomy related to aging $ 16,393,515 $ 16,878,461 General and specific services & Public health 12,041,119 12,799,528 Rehabilitation services 16,676,683 16,400,726 CHSLD Residence Services & LaSalle RI 25,426,123 24,252,721 Administrative support (note 1) 9,539,840 8,983,123 Pharmacy 2,044,636 2,300,576 Material and technical resources 19,610,030 18,894,270 Research and other 1,614,982 1,473,886 TOTAL $ 103,346,928 $ 101,983,291 Loss of autonomy related to aging 15.9% General and specific services & Public health 11.7% Rehabilitation services 16.1% CHSLD Residence Services & LaSalle RI 24.5% Administrative support (note 1) 9.2% Pharmacy 2.0% Material and technical resources 19.0% Research and other 1.6% Note 1: Including Informational resources, Archives and Nursing services administration. 6

7 ADDRESSING YOUR CONCERNS T he satisfaction of our clientele is one of our main priorities. However, there are times when some clients feel that they did not receive the services required or expected. A mechanism is in place to enable them to discuss their concerns with the staff or head of the service involved or to file a complaint with the Local Service Quality and Complaints Commissioner. In , the Complaints Commissioner treated 198 complaints concerning 168 different people, and seven complaints were referred to the medical examiner. Formal complaint files were opened for 58 cases, 81 were treated as requests for assistance, 11 were treated as interventions and 11 were treated as consultations. Treatment of the complaints led to 83 recommendations, of which 40 were individual in scope and 43 were collective in scope. Reasons for complaints: 46 concerned accessibility, 6 concerned rights, 29 concerned organization of the environment, 82 concerned care and services, 27 concerned interpersonal relations, 5 concerned financial services. The Local Service Quality and Complaints Commissioner: Marie Amzallag Centre de santé et de services sociaux Cavendish 5800 Cavendish Boulevard, Suite 600 Montréal, Québec H4W 2T5 Telephone: , ext Fax: marie.amzallag.cvd@ssss.gouv.qc.ca MEMBERS OF THE CSSS CAVENDISH BOARD OF DIRECTORS Alan Maislin, President Gilbert St-Onge, 1 st Vice-President Nicolas Marchand, 2 nd Vice-President Francine Dupuis, Executive Director and Secretary Clément Albert Emelita Bandoma-Cordez Ryan Blatt Rita Bonar Lorraine Boyle Gloria Freedman Benita Goldin Lisa Lacasse Gerry Lafferty Elliot Lifson Giuseppe Maiolo Patricia McKinley Alexandra Nicol Ronald Norrish Nancy Orr Domenica Pulcini 7

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