mobile tariff audit for Sample Customer audit ref: /12/2015
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- Philomena Richards
- 5 years ago
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Transcription
1 mobile tariff audit for Sample Customer audit ref: /12/2015
2 contents Part 1 Part 2 Part 3 Part 4 Part 5 Part 6 Part 7 Part 8 Part 9 executive summary analysis process breakdown of current calls & charges called minutes split by destination & time most dialled numbers current charges per connection breakdown of alternative tariffs call profile per connection allocation of individual bolt-ons Audit Ref Contents
3 0 20,000 40,000 60,000 80, , ,000 executive summary Customer: Sample Customer s: 134 Current Tariffs: EE - Various Tariffs Current Charges monthly annually For all connections: 8, ,123 Average per connection (ARPU): Most Competitive Alternative monthly annually For all connections: 6,897 82,760 Average per connection (ARPU): Financial Saving monthly annually For all connections: 1,697 20,363 Average per connection: EE Your Pla 82, O2 Shared 82, Vodafone 91, CURRENT S 103, CURRENT SPEND Vodafone Business Plan 2 yrs O2 Shared 2 yrs with O2 Travel EE Your Plan for Business (PIYU) Based on the analysed bills, a saving of 20% (or per year) would be achieved on the optimum tariffs. A detailed breakdown of the recommended tariffs is shown in Part 7. Audit Ref Part 1
4 analysis process The analysis has been carried out by Tariffcom Ltd - the UK s leading independent telecoms pricing consultancy. Specialising in the analysis of fixed-line and mobile telecoms tariffs, the company provides services and analysis software to many leading network operators as well as telecoms consultants and end-users. One of the company s key attributes is its independence and all analysis involved in the creation of this report is completely impartial. To discuss this report or any of our services contact Tariffcom, quoting the reference number shown on the front cover of this report. The cost of each individual call has been calculated at each of the alternative tariffs included in the audit. Although over 50 tariffs may have been included in the analysis, only the results for the most competitive ones are shown in this report. The analysis takes account of any minimum charges, bundled calls and discount schemes. Company Mobiles means calls between the handsets which have been analysed for this report. It is assumed that all handsets will be moved to the same network and, for example, existing Vodafone to Vodafone calls will become Orange to Orange if they move to the Orange network. Where the bill indicates that a call is cross network (i.e. to a mobile number on a network other than the originating network) but doesn t specify which of the other networks the call is to, we assume that the number has not been ported and that the called handset is on the network which was originally allocated the dialled number. The results shown are based on the data analysed. There is no guarantee that the same savings will be achieved on future bills as the call-profiles of these could be significantly different from those analysed. The comparison excludes connection charges and all figures in the report are exclusive of VAT. Details of the bills analysed for this report (including the invoice dates) are shown in Part 6. Audit Ref Part 2
5 breakdown of current calls & charges For period of 1 month: Minutes % of Minutes Current Cost % of Cost Current Rental Charges n/a n/a 8, % Main UK Voice Calls National Calls 31,819 44% Company Mobiles 19,451 27% 3 Mobiles 1,036 1% O2 Mobiles 5,958 8% EE Mobiles 6,838 10% Vodafone Mobiles 3,243 5% Voic Retrieval 408 1% Standard Text Messages n/a n/a Other International Calls 156 0% % International Text Messages n/a n/a % Roaming Calls & Texts 224 0% % Other Calls & Texts 2,465 3% % Data n/a n/a % Discount n/a n/a n/a Total 71,598 8, Average per connection Notes: 1. All charges exclude VAT 2. 'Current Rental' includes any charges for itemised billing 3. 'National Calls' includes calls to UK numbers beginning '01' or '02' 4. Company Mobiles means calls between the handsets which have been analysed for this report. 5. Where the mobile network called cannot be identified from the billing information, we assume that the call is to the network originally owning the number range. 6. 'International' means any call from the UK to another country 7. 'Roaming' means any call made or received by the handset while the user is abroad 8. 'Other' includes calls to Directory Enquiries, 0845, 0870 and Premium Rate numbers as well as Premium Text or Information Services 9. Average minutes per connection figure is based on voice handsets only Audit Ref Part 3
6 called minutes split by destination & time 24% 5% 44% National (44%) Company Mobiles (27%) Other Mobiles (24%) 27% Other (5%) 5% 4% Peak (91%) Off-Peak (5%) Weekend (4%) 91% most dialled numbers This table shows the ten numbers called most by all connections: This table shows the ten LANDLINE numbers called most by all connections: Dialled Called % of Dialled Called % of Number Mins Mins Number Mins Mins 02070XXXXXX 6,778 9% 02070XXXXXX 6,778 9% 08081XXXXXX 1,362 2% 02891XXXXXX 510 1% 07791XXXXXX 1,208 2% 01162XXXXXX 470 1% 07738XXXXXX 1,062 1% 01614XXXXXX 387 1% 07710XXXXXX 1,040 1% 01162XXXXXX 278 0% 07804XXXXXX 773 1% 01314XXXXXX 277 0% 07964XXXXXX 594 1% 01419XXXXXX 263 0% 07843XXXXXX 569 1% 01582XXXXXX 241 0% 07515XXXXXX 566 1% 01244XXXXXX 221 0% 07970XXXXXX 560 1% 01614XXXXXX 221 0% Total 14,511 20% Total 9,648 13% Audit Ref Parts 4 and 5
7 current charges per connection 134 connections analysed over 1 month to 15/11/2015 Inactive Devices? Voice Data B/berry Enterprise Current Tariff Rental Call Charges Discount Net Bill After Any Discount 07515XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Business Solo XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Business Solo GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Business Solo GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data Audit Ref Part 6
8 current charges per connection 134 connections analysed over 1 month to 15/11/2015 Inactive Devices? Voice Data B/berry Enterprise Current Tariff Rental Call Charges Discount Net Bill After Any Discount 07778XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Business Solo 45 + iphone XXXXXX EE Mobile Broadband 32GB XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Business Everywhere 10GB XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Business Solo Unlimited + 25GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Business Everywhere Unltd XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 16GB Data XXXXXX EE Voice Tariff + 16GB Data XXXXXX EE Voice Tariff + 16GB Data XXXXXX EE Business Everywhere 10GB XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 16GB Data XXXXXX EE Voice Tariff + 16GB Data XXXXXX EE Voice Tariff + 16GB Data XXXXXX EE Voice Tariff + 16GB Data XXXXXX EE Voice Tariff + 16GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 16GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data Audit Ref Part 6
9 current charges per connection 134 connections analysed over 1 month to 15/11/2015 Inactive Devices? Voice Data B/berry Enterprise Current Tariff Rental Call Charges Discount Net Bill After Any Discount 07889XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Business Everywhere 3GB XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data XXXXXX EE Voice Tariff + 32GB Data Totals 8, , , out of 134 devices appear to be inactive TOTAL COST 8, ANNUALISED COST 103, Audit Ref Part 6
10 breakdown of alternative tariffs Current Annualised Spend: 103,123 Price Plan Contract Term Business Share with O2 Travel Your Plan for Business (PIYU) Business Plan months 24 months 24 months Lead Rental 1, Handset Rentals , Additional Voice Rentals , , , Additional Shared Texts 8,000 texts texts Mobile Broadband UK 1GB BIS/iPhone/Smartphone 500MB 55@ BIS/iPhone/Smartphone 1GB 12@ BIS/iPhone/Smartphone 2GB 25@ BIS/iPhone/Smartphone 3GB BIS/iPhone/Smartphone 5GB 16@ BIS/iPhone/Smartphone 8GB 18@ MB Data Top Up GB Data Top Up GB Data Top Up MB EU Data MB EU Data MB ROW Data MB ROW Data MB ROW Data MB ROW Data Voda Int Call - Europe EE 400 IDD Mins Shared Shared UK Data 320 GB 2, Chargeable Calls 1, , Monthly Total 6, , , Annualised Total 82, , , Net Annualised Total 82, , , Versus Current ( pa): - 20, , , Versus Current (%): - 20% - 20% - 11% Notes: See Part 9 for allocation of individual bolt-ons. This consists of Business Share 5000 with extra minutes. Includes roaming data bundles Includes unlimited calls & texts to UK landlines and mobile for voice connections Includes unlimited calls to UK landline numbers Includes World Data Traveller Audit Ref Part 7
11 call profile per connection Usage below is for a period of 1 month Minutes Call Time Periods Called Destinations (% of Minutes) Texts & Data Usage Minutes Analysed Peak Off-Peak Weekend National Company Mobiles O2 Vodafone EE Three Voic International Roaming Other Company Texts Standard Texts UK Data (MB) Roam EU Data (MB) Roam ROW Data (MB) 07515XXXXXX 1,922 94% 4% 2% 13% 57% 4% 2% 19% 0% 0% 0% 0% 5% XXXXXX 3,100 98% 1% 1% 77% 5% 3% 8% 3% 1% 0% 0% 0% 2% XXXXXX % 0% 3% 83% 7% 10% 0% 0% 0% 1% 0% 0% 0% XXXXXX % 0% 0% 5% 78% 5% 3% 0% 0% 0% 0% 0% 10% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 2% 7% 9% 25% 25% 16% 16% 0% 0% 0% 9% 0% XXXXXX % 4% 7% 1% 1% 79% 14% 1% 0% 0% 0% 0% 4% XXXXXX % 3% 7% 43% 25% 7% 0% 21% 0% 0% 0% 0% 4% XXXXXX % 0% 0% 53% 24% 0% 2% 1% 20% 0% 0% 0% 0% XXXXXX % 53% 9% 17% 0% 11% 5% 23% 0% 1% 0% 0% 43% XXXXXX % 7% 0% 23% 29% 4% 23% 10% 0% 0% 0% 0% 11% XXXXXX 82 71% 10% 19% 46% 11% 17% 18% 9% 0% 0% 0% 0% 0% XXXXXX 1,992 95% 2% 3% 72% 20% 5% 2% 1% 0% 0% 0% 0% 0% XXXXXX % 6% 13% 22% 5% 1% 5% 65% 0% 1% 0% 0% 0% XXXXXX 4 100% 0% 0% 41% 59% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX 12 89% 0% 11% 15% 0% 5% 0% 79% 0% 0% 0% 0% 0% XXXXXX 2,213 93% 2% 5% 63% 29% 0% 0% 1% 0% 0% 0% 0% 5% XXXXXX 1,150 86% 10% 4% 22% 17% 41% 11% 9% 0% 0% 0% 0% 1% XXXXXX % 1% 4% 25% 56% 1% 1% 18% 0% 0% 0% 0% 0% XXXXXX % 1% 6% 25% 67% 0% 5% 3% 0% 0% 0% 0% 0% XXXXXX % 7% 16% 62% 26% 0% 0% 11% 0% 0% 0% 0% 0% XXXXXX % 5% 8% 24% 37% 22% 4% 7% 1% 0% 1% 1% 5% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 6% 3% 39% 18% 4% 1% 24% 8% 0% 0% 0% 7% XXXXXX % 29% 7% 53% 4% 18% 5% 15% 0% 2% 0% 0% 1% XXXXXX 1,069 80% 15% 4% 10% 46% 29% 0% 8% 0% 1% 0% 0% 6% XXXXXX % 20% 3% 29% 44% 4% 1% 15% 0% 1% 0% 0% 7% XXXXXX 1,167 89% 0% 11% 68% 7% 1% 4% 2% 1% 0% 0% 0% 17% XXXXXX 18 76% 0% 24% 21% 6% 40% 0% 34% 0% 0% 0% 0% 0% XXXXXX 1,743 94% 1% 4% 73% 20% 2% 1% 0% 0% 0% 4% 0% 0% XXXXXX % 1% 5% 42% 4% 28% 3% 20% 0% 1% 0% 0% 2% XXXXXX % 0% 0% 33% 67% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX 1,035 98% 0% 2% 78% 19% 3% 0% 0% 0% 0% 0% 0% 0% XXXXXX 1, % 0% 0% 12% 51% 7% 4% 25% 0% 1% 0% 0% 0% XXXXXX 94 60% 30% 10% 1% 3% 1% 0% 7% 0% 0% 0% 87% 0% XXXXXX 2,647 94% 0% 6% 44% 50% 2% 0% 3% 0% 0% 0% 0% 0% XXXXXX % 0% 0% 19% 64% 9% 3% 0% 5% 0% 0% 0% 0% XXXXXX 1,222 98% 1% 1% 42% 15% 21% 0% 0% 0% 0% 0% 0% 21% XXXXXX % 0% 0% 35% 33% 0% 0% 5% 0% 0% 0% 0% 26% XXXXXX % 21% 4% 56% 15% 1% 25% 0% 3% 0% 0% 0% 0% XXXXXX % 10% 4% 36% 20% 1% 0% 20% 17% 0% 0% 0% 5% XXXXXX 1,238 92% 1% 7% 85% 8% 6% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 1% 0% 7% 50% 14% 24% 2% 0% 3% 0% 0% 0% XXXXXX % 4% 3% 12% 61% 3% 16% 7% 0% 0% 0% 0% 1% XXXXXX % 4% 3% 27% 37% 7% 21% 7% 0% 0% 0% 0% 1% XXXXXX % 12% 5% 27% 16% 0% 0% 57% 0% 0% 0% 0% 0% XXXXXX % 0% 1% 0% 59% 15% 0% 11% 0% 0% 0% 0% 15% XXXXXX 32 98% 0% 2% 2% 21% 59% 5% 13% 0% 0% 0% 0% 0% XXXXXX % 0% 0% 42% 31% 8% 0% 10% 0% 1% 0% 0% 7% XXXXXX % 5% 6% 34% 0% 11% 43% 11% 0% 0% 0% 0% 0% XXXXXX % 0% 0% 64% 21% 3% 2% 3% 2% 0% 0% 0% 6% XXXXXX 53 80% 13% 7% 30% 2% 4% 0% 10% 0% 0% 0% 0% 53% XXXXXX % 0% 0% 0% 35% 65% 0% 0% 0% 0% 0% 0% 0% Audit Ref Part 8
12 call profile per connection Usage below is for a period of 1 month Minutes Call Time Periods Called Destinations (% of Minutes) Texts & Data Usage Minutes Analysed Peak Off-Peak Weekend National Company Mobiles O2 Vodafone EE Three Voic International Roaming Other Company Texts Standard Texts UK Data (MB) Roam EU Data (MB) Roam ROW Data (MB) 07770XXXXXX % 0% 0% 50% 40% 0% 0% 0% 10% 0% 0% 0% 0% XXXXXX % 20% 12% 42% 8% 0% 2% 48% 0% 0% 0% 0% 0% XXXXXX 1,631 90% 3% 8% 64% 20% 10% 1% 4% 1% 1% 0% 0% 0% XXXXXX % 14% 5% 39% 38% 12% 0% 0% 11% 0% 0% 0% 0% XXXXXX % 22% 6% 23% 7% 52% 0% 18% 0% 0% 0% 0% 1% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 4% 10% 55% 23% 0% 15% 3% 0% 0% 0% 0% 5% XXXXXX 1,749 96% 3% 1% 33% 55% 1% 10% 1% 0% 0% 0% 0% 0% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 0% 6% 91% 5% 1% 0% 0% 0% 0% 0% 0% 3% XXXXXX 81 86% 0% 14% 44% 23% 1% 0% 0% 0% 0% 0% 0% 32% XXXXXX % 2% 0% 52% 46% 0% 1% 0% 0% 0% 0% 0% 0% XXXXXX % 16% 8% 12% 11% 28% 1% 43% 0% 5% 0% 0% 0% XXXXXX 1,751 95% 1% 4% 54% 27% 3% 0% 8% 3% 3% 0% 0% 1% XXXXXX % 0% 8% 32% 11% 25% 7% 23% 0% 2% 0% 0% 0% XXXXXX % 4% 1% 28% 40% 9% 10% 5% 0% 0% 8% 0% 1% XXXXXX 3,556 84% 11% 5% 59% 20% 4% 2% 3% 12% 0% 0% 0% 0% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 2% 0% 46% 50% 4% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 8% 1% 10% 40% 2% 29% 15% 4% 0% 0% 0% 0% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 30% 14% 13% 6% 53% 8% 18% 0% 0% 0% 0% 2% XXXXXX % 1% 0% 34% 46% 0% 0% 0% 20% 0% 0% 0% 0% XXXXXX % 0% 0% 96% 0% 0% 0% 0% 3% 1% 0% 0% 0% XXXXXX 1,113 96% 3% 1% 59% 18% 7% 2% 2% 0% 1% 0% 0% 10% XXXXXX % 0% 0% 100% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX 90 68% 15% 17% 14% 3% 18% 15% 5% 0% 0% 9% 36% 0% XXXXXX % 1% 1% 56% 39% 1% 0% 1% 0% 0% 0% 0% 2% XXXXXX % 7% 12% 56% 16% 6% 3% 14% 4% 0% 0% 0% 0% XXXXXX % 14% 1% 71% 11% 2% 1% 14% 0% 0% 0% 0% 1% XXXXXX % 3% 0% 68% 11% 2% 3% 2% 0% 0% 0% 0% 13% XXXXXX 2,828 94% 2% 5% 67% 22% 2% 5% 2% 0% 0% 0% 0% 2% XXXXXX % 18% 5% 11% 12% 13% 12% 51% 0% 0% 0% 0% 1% XXXXXX % 0% 0% 67% 31% 0% 0% 2% 0% 0% 0% 0% 0% XXXXXX % 15% 11% 17% 28% 35% 5% 13% 0% 0% 0% 0% 3% XXXXXX 1,369 97% 0% 3% 83% 9% 2% 3% 1% 0% 2% 0% 0% 0% XXXXXX % 16% 6% 39% 6% 33% 2% 6% 0% 12% 0% 0% 2% XXXXXX 75 88% 2% 10% 27% 19% 0% 0% 0% 54% 0% 0% 0% 0% XXXXXX % 0% 0% 42% 17% 1% 7% 27% 0% 7% 0% 0% 0% XXXXXX 1 47% 53% 0% 0% 19% 0% 53% 28% 0% 0% 0% 0% 0% XXXXXX % 0% 0% 30% 68% 0% 1% 1% 0% 0% 0% 0% 0% XXXXXX % 16% 5% 31% 17% 6% 3% 23% 14% 2% 2% 0% 2% XXXXXX % 0% 0% 27% 11% 2% 27% 21% 0% 12% 0% 0% 0% XXXXXX % 62% 0% 1% 6% 0% 0% 93% 0% 0% 0% 0% 0% XXXXXX % 1% 0% 13% 34% 6% 10% 1% 0% 15% 21% 0% 0% XXXXXX % 11% 10% 28% 13% 32% 4% 20% 0% 1% 0% 1% 2% XXXXXX 2,053 96% 1% 3% 13% 70% 1% 2% 2% 0% 1% 0% 0% 12% XXXXXX 1,446 97% 1% 2% 70% 11% 2% 2% 2% 0% 0% 0% 0% 13% XXXXXX % 12% 9% 63% 12% 20% 0% 1% 1% 1% 0% 0% 2% Audit Ref Part 8
13 call profile per connection Usage below is for a period of 1 month Minutes Call Time Periods Called Destinations (% of Minutes) Texts & Data Usage Minutes Analysed Peak Off-Peak Weekend National Company Mobiles O2 Vodafone EE Three Voic International Roaming Other Company Texts Standard Texts UK Data (MB) Roam EU Data (MB) Roam ROW Data (MB) 07889XXXXXX % 9% 0% 40% 45% 3% 8% 0% 1% 0% 0% 0% 3% XXXXXX % 12% 9% 43% 1% 19% 10% 23% 2% 0% 0% 0% 2% XXXXXX % 0% 3% 6% 67% 1% 1% 25% 0% 0% 0% 0% 0% XXXXXX % 1% 1% 5% 41% 5% 30% 19% 0% 0% 0% 0% 0% XXXXXX % 1% 7% 24% 53% 4% 2% 11% 4% 3% 0% 0% 0% XXXXXX % 1% 0% 37% 20% 2% 4% 37% 1% 0% 0% 0% 0% XXXXXX % 3% 7% 26% 22% 23% 10% 2% 3% 2% 0% 11% 1% XXXXXX % 0% 0% 79% 8% 0% 0% 0% 0% 1% 0% 0% 12% XXXXXX % 0% 0% 1% 33% 17% 22% 7% 0% 0% 0% 0% 20% XXXXXX % 0% 0% 1% 79% 16% 4% 0% 0% 0% 0% 0% 0% XXXXXX % 0% 0% 15% 59% 0% 0% 13% 0% 0% 0% 0% 13% XXXXXX % 1% 6% 14% 11% 14% 9% 52% 0% 0% 0% 0% 0% XXXXXX % 1% 14% 30% 38% 14% 13% 3% 0% 0% 0% 0% 1% XXXXXX 2,327 96% 1% 3% 46% 38% 0% 1% 14% 0% 0% 0% 0% 1% XXXXXX 47 67% 0% 33% 6% 47% 26% 20% 0% 0% 0% 0% 0% 0% XXXXXX % 0% 0% 1% 84% 0% 0% 0% 0% 15% 0% 0% 0% XXXXXX % 0% 0% 18% 60% 0% 0% 0% 0% 7% 0% 0% 15% XXXXXX % 7% 15% 8% 2% 10% 52% 18% 8% 0% 0% 0% 1% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 0% 0% 52% 7% 0% 0% 5% 30% 6% 0% 0% 0% XXXXXX % 0% 0% 13% 17% 26% 7% 31% 0% 4% 0% 0% 2% XXXXXX % 0% 2% 49% 30% 3% 1% 3% 0% 0% 0% 0% 14% XXXXXX % 4% 9% 56% 5% 30% 4% 0% 0% 0% 0% 0% 6% XXXXXX 1,222 98% 2% 0% 57% 17% 11% 7% 6% 0% 0% 0% 0% 1% XXXXXX 0 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% XXXXXX % 11% 9% 22% 11% 29% 31% 7% 0% 0% 0% 0% 0% XXXXXX 6 100% 0% 0% 1% 73% 0% 0% 24% 0% 0% 0% 0% 2% XXXXXX % 1% 2% 31% 41% 28% 0% 0% 1% 0% 0% 0% 0% TOTALS 71,598 91% 5% 4% 44% 27% 8% 5% 10% 1% 1% 0% 0% 3% Audit Ref Part 8
14 allocation of individual bolt-ons 1 # 1 # # 1 5 lastcol 07515XXXXXX B B 07515XXXXXX D D 07527XXXXXX E D 07528XXXXXX C B A A D 07528XXXXXX C B D 07528XXXXXX A A E A 07528XXXXXX C C 07530XXXXXX A A 07530XXXXXX A B 07530XXXXXX D D 07581XXXXXX C B D 07581XXXXXX E D 07583XXXXXX D D 07583XXXXXX E D 07583XXXXXX C C 07583XXXXXX C C 07710XXXXXX C C 07710XXXXXX B C 07710XXXXXX A A 07710XXXXXX C B C 07721XXXXXX B C 07725XXXXXX D A D 07725XXXXXX O2 Data Plan O2 Data Top Ups EE Your Plan Unlimited Voice EE Your Plan EU Data Roam EE Your Plan ROW Data Roam 07725XXXXXX E D 07725XXXXXX A A 07725XXXXXX A A 07725XXXXXX A A 07725XXXXXX A A 07725XXXXXX E D 07725XXXXXX C C 07725XXXXXX A A 07730XXXXXX A A 07730XXXXXX A B 07730XXXXXX C C 07738XXXXXX A D A 07738XXXXXX A A B 07738XXXXXX A A 07738XXXXXX D D 07738XXXXXX B C 07738XXXXXX E D 07738XXXXXX E G D 07738XXXXXX A A 07738XXXXXX C C 07738XXXXXX E D 07739XXXXXX B A B 07739XXXXXX E G D 07739XXXXXX A A 07747XXXXXX A A 07747XXXXXX A A 07767XXXXXX A A A 07768XXXXXX D D 07769XXXXXX C C 07769XXXXXX A A A 07770XXXXXX A B 07778XXXXXX C D 07779XXXXXX A B Voda Business BIS/BES 07785XXXXXX E G D 07788XXXXXX D D Voda Broadband Audit Ref Part 9
15 allocation of individual bolt-ons O2 Data Plan O2 Data Top Ups EE Your Plan Unlimited Voice EE Your Plan EU Data Roam EE Your Plan ROW Data Roam Voda Business BIS/BES Voda Broadband 1 # 1 # # 1 5 lastcol 07791XXXXXX A A 07791XXXXXX P A 07791XXXXXX C D 07791XXXXXX A A 07792XXXXXX P A 07792XXXXXX A A 07792XXXXXX C C 07792XXXXXX C B D 07792XXXXXX D D 07792XXXXXX E G D 07792XXXXXX B B B 07793XXXXXX A B 07793XXXXXX C C 07794XXXXXX B C 07794XXXXXX 07794XXXXXX D D 07802XXXXXX C C 07802XXXXXX C D 07805XXXXXX P A 07805XXXXXX E G D 07809XXXXXX A A 07812XXXXXX A A 07812XXXXXX A A 07815XXXXXX A A 07816XXXXXX P A 07817XXXXXX A A A 07817XXXXXX D D 07841XXXXXX A A 07841XXXXXX D D 07841XXXXXX D D 07843XXXXXX C C 07843XXXXXX D D 07854XXXXXX D D 07854XXXXXX C D 07855XXXXXX B B 07855XXXXXX A B 07855XXXXXX A A 07855XXXXXX B B 07855XXXXXX A A 07855XXXXXX A B 07855XXXXXX C C 07866XXXXXX A A 07866XXXXXX A A 07870XXXXXX A A 07876XXXXXX E B D 07876XXXXXX A B 07889XXXXXX A A 07889XXXXXX C C 07889XXXXXX B B 07889XXXXXX A A 07889XXXXXX A A 07891XXXXXX B C 07894XXXXXX C D 07899XXXXXX A A 07899XXXXXX E B A D 07900XXXXXX A A 07964XXXXXX A A 07964XXXXXX A A Audit Ref Part 9
16 allocation of individual bolt-ons O2 Data Plan O2 Data Top Ups EE Your Plan Unlimited Voice EE Your Plan EU Data Roam EE Your Plan ROW Data Roam Voda Business BIS/BES Voda Broadband 1 # 1 # # 1 5 lastcol 07964XXXXXX A A 07964XXXXXX E G D 07964XXXXXX A B 07964XXXXXX D D 07964XXXXXX A A 07964XXXXXX A A 07966XXXXXX A A 07966XXXXXX A B 07966XXXXXX A 07966XXXXXX B B 07970XXXXXX A A 07970XXXXXX D D 07970XXXXXX E D 07970XXXXXX C C 07972XXXXXX P A 07973XXXXXX E C D 07974XXXXXX A A 07976XXXXXX E D Notes O2 Data Plans: S = Shared Data User, A = 500MB smartphone bolt-on, B = 1GB smartphone bolt-on, C = 2GB smartphone bolt-on, D = 5GB smartphone bolt-on, E = 8GB smartphone bolt-on, J = 750MB BES bolt-on, K = 1GB BES bolt-on, L = 2GB BES bolt-on, M = 5GB BES bolt-on, N = 8GB BES bolt-on, P = 1GB Broadband, Q = 3GB Broadband, R = 5GB Broadband, S = 8GB Broadband, X = 750MB BES only, Y = 1GB BES only O2 Data Top Ups: A = 100MB, B = 500MB, C = 1GB, D = 2GB, E = 2.5GB, F = 3GB, G = 4GB EE Your Plan EU Roam Data: A = 50MB, B = 100MB, C = 250MB, D = 500MB, E = 1GB EE Your Plan ROW Roam Data: A = 25MB, B = 50MB, C = 100MB, D = 250MB, E = 500MB Vodafone Business BIS/BES: A = 500MB BIS, B = 1GB BIS, C = 2GB BIS, D = 3GB BIS, E = 500MB BES, F = 1GB BES, G = 2GB BES & H = 3GB BES Vodafone Broadband: A = 1GB, B = 3GB, C = 10GB Audit Ref Part 9
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