Chapter 7 REFERENCES

Transcription

1 Chapter 7 REFERENCES [1] S. Kulamanage, Pension scheme on drawing board, Sunday Times, June 01, 1997, [Online]. Available [Accessed September 01, 2009] [2] Federation of Karnataka Chambers of Commerce & Industry, Reinventing the Provident Fund, June 15, 2004, [Online], Available [Accessed September 01, 2009] [3] M.Y.B.A. Mubin, The Employees Provident Fund & You, Withdrawal and Benefit Schemes Provided by the Employees Provident Fund, [Online], Available [Accessed September 02, 2009] [4] R. Arruda and C. Condon, Best Practices; Delta Lloyd s New Claims Management Model Brings Operational Efficiency, August 08, 2006, [Online], Available ms%20management%20model.pdf [Accessed September 02, 2009] [5] D. Rauniar and R. K. Pote, Towards e-governance: a case study of Employees Provident Fund of Nepal, ACM International Conference Proceeding Series, Vol. 51, pages , 2008 [Online] Available &CFTOKEN= [Accessed September 03, 2009] [6] Government of India, Ministry of Labour Website, [Online] Available [Accessed September 03, 2009] 101

2 [7] Tanzanian Government Employees Provident Fund (GEPF) Annual Report for the 2005, [Online] Available Employees-Provident-Fund-(GEPF) ---Annual-Report-for-the, [Accessed September 04, 2009] [8] Economic and Social Commission for Asia and Pacific, Expert Group Meeting to Review Computerization Development in the Public Sector December 1995,[Online] Available [Accessed September 04, 2009] [9] Business Process Re-engineering, From Wikipedia, the free encyclopedia, [Online] Available [Accessed September 05, 2009] [10] W. Scacchi, J. Noll, C. Knight and F.J. Miller, (Re)Engineering Research Grants Management from Acquisition Reform to Knowledge, University of South California, 1997, [Online] Available Procurement/reengineer-grants-mgmt-97.pdf, [Accessed September 05, 2009] [11] A.V. Deursen and E. Visser, The Re-engineering Wiki, [Online] Available [Accessed September 02, 2009] [12] B.A. McCloskey, Effects of New Zealand s Health Re-engineering on Nursing and Patient Outcomes, [Online] Available %20study.pdf, [Accessed September 02, 2009] [13] N.F. Kock Jr, R.J. Mc Queen, and M. Baker, International Journal of Public Sector Management, Re- engineering a public organization: an analysis of a case of 102

3 Successful failure, Vol. 09, 1996, [Online] Available F044D411B980011F7C9?contentType=Article&hdAction=lnkhtml&contentId= [Accessed September 02, 2009] [14] A.M. Tuladhar, Re-engineering Cadastre and Land Registration Systems and Business Opportunities, Report of the Committee on the Computerization of Land Records, January 15, 1999, [Online] Available [Accessed September 03, 2009] [15] Website of International Social Security Association (ISSA) Geneva, [Online] Available [Accessed September 03, 2009] [16] Robert D. A, Digital Government: The Next Step to Re-engineering the Federal Government1, from [17] M. Hammer, and J. Champy, Re-engineering Corporation: A manifesto for business revolution. Harper Business, New York, [18] Website of Malaysian Provident Fund, [Online] Available [Accessed September 03, 2009] [19] Website of Singapore Central Provident Fund, [Online] Available [Accessed September 06, 2009] [20] The Seven Steps of the Research Process, Cornell University Library, [Online], : [21] Conceptual Framework, Wikipedia the free encyclopedia, [Online] Available [Accessed on 13 September, 2009] 103

4 [22] Healthy Women Healthy Communities project [Online] Available [Accessed on 13 September, 2009] [23] Primary Data Collection Method, [Online] Available [Accessed on 15 September, 2009] [24] The Ohio State University, EDGE Guide to Evaluation, College of Education, 1988, [Online] Available [Accessed on 25 September, 2009] [25] Data Collection Method, University of Wisconsin, [Online] Available DATA%20COLLECTION%20METHODS.htm [Accessed on 30 September, 2009] [26] Sampling Methods, Research Methods Workshop, [Online] Available res_methd/sampling/sampling_29.html [Accessed on 25 September, 2009] [27] Sri Lanka Labour Force Survey Final Report 2008, [Online] Available: df [Accessed on 27 September, 2009] [28] C.D.N.W. Gamage, A Critical Evaluation of the Government Model Implementation in Sri Lanka, Research Report for Master of Business Administration in Information Technology, University of Moratuwa,

5 APPENDICES 105

6 APPENDIX A: Questionnaire for Management Assistants (QSet1) Please use ( ) to fill the following. 1. Office Name 1 Unit K 8 Anuradhapura 2 Unit P 9 Kurunegala 3 Unit L 10 Hatton 4 Accounts 5 PPF 6 Registration 7 CFS 2. Service Period in this office 1 Less than 2 years 2 More than 2 years less than 4 year 3 More than 4 year, less than 6 years 4 More than 6 years, less than 8 years 5 More than 8 years, less than 10 years 6 More than 10 years 3. What is your age? 1 Less than 25 years years years years 5 >55 years 4. What is your Information Technology Literacy level? 1 IT Degree 2 Diploma in IT 3 3 months course 4 2 months course 5 Less than 2 months course 5. Did you get computer training in the Labour Department? YES NO 106

7 6. If your answer is Yes for the above question what is your opinion? Strongly Agree Agree Neutral Disagree Strongly Disagree 7. What is your opinion of the EPF claim handling computer program? 1 It is very useful for my work 2 Very useful but not easy to work 3 Very useful need to further develop 4 I like interfaces 5 I like interfaces but need further improvement SA A NA 8. You have been provided password to enter the program. What is your comment on password? 1 Sometimes I share with my colleague 2 I do not share with others 3 I do not need Password 4 I do not trust my Password 9. You are working on computer Network environment. What is your idea of computer Network? 1 It is easy to my work 2 It is sometime troubling me 3 Sometime I need others help 4 I need further training on Network 10. What is your idea on strength of relationship with following offices? 1 Central Filling Section (CFS) 2 Registration Branch 3 Tappol Branch 4 Accounts branch 5. District Labour offices 6. Central Bank 7. Computer Unit of EPF Superb Excellent Very Good Good Fair not Satisfied 107

8 11. If you have trouble with the hardware parts in your computer. What do you do? 1 Immediately attend when call 2 Correct them soon 3 Need a good plan for HW maintenance SA A NA 12. Do you think that you have adequate facilities to perform your tasks well? 1 Hardware is sufficient 2 Maintenance plan is good 3 Hardware need to be replaced by new ones SA A NA 13. Do you think the members of EPF are satisfied with your work? 1 Members are always satisfied with my work 2 ACL is satisfied with my work SA A NA 108

9 APPENDIX B: Questionnaire for Assistant Commissioners (QSet2) Please use ( ) to fill the following. 1. Office Name 1 Unit K 8 Anuradhapura 2 Unit P 9 Kurunegala 3 Unit L 10 Hatton 4 Accounts 5 PPF 6 Registration 7 CFS 2. Service Period in this office 3. What is your age? 1 Less than 2 years 2 More than 2 years less than 4 year 3 More than 4 year, less than 6 years 4 More than 6 years, less than 8 years 5 More than 8 years, less than 10 years 6 More than 10 years 1 <26 yrs years years years 5 >55 years 4. What is your Information Technology Literacy level? 1 IT Degree (BIT) 2 Diploma in IT 3 3 months course 4 2 months course 5 Less than 2 months course 5. Did you get computer training in the Labour Department? YES NO 6. If your answer is Yes do you think it is adequate to perform your work satisfactorily? 109

10 Strongly Agree Agree Neutral Disagree Strongly Disagree 7. What is your idea about the computer program that you used for EPF claim handling? 1 It is very useful for my work 2 Very useful but not easy to work 3 Very useful need to further develop 4 I like interfaces 5 I like interfaces but need further improvement (SA Strongly Agree, A- Agree, NA Not Agree) SA A NA 8. You have been provided password to enter the program. What is your comment? 1 Sometimes I share with my subordinates 2 I do not share with others 3 I do not need Password 4 I do not trust on my Password 9. Do you work in a Network environment? YES NO 10. You are working in computer network environment. What is your opinion on the network environment? 1 It is easy for my work 2 It is sometime troubling me 3 Sometime I need others help 4 I need further training on Network 11. Do you need to get information from remote office / institution / station? YES NO 12. Are they responding to you quickly? 1 Central Filing Section (CFS) Superb Excellent V. Good Good Fair Not Satisfied 110

11 2 Central Bank 3 Tappol Branch 4 District Labour Offices 5 Computer Unit 13. What is your opinion of your subordinate staff s IT knowledge level? 1 Staff has no confidence in the IT system 2 Software package is not suitable for handling 3 Hardware system is out dated 4. Commitment of higher authority is very poor (SA Strongly Agree, A- Agree, NA Not Agree) SA A NA 14. Do you think the EPF Act has to be amended? SA A 1 EPF ACT has to be amended 2 New regulations to be introduced 3 Existing regulations should be amended (SA Strongly Agree, A- Agree, NA Not Agree) NA 15. What is your comment on other stakeholders response on the EPF IT enabling System? 1 Central Bank 2 Trade Unions 3 Employers 4 Ministers 5 Secretary/Ministry 6 Commissioner General 7 Commissioner (EPF) Superb Excellent V. Good Good Fair Not Satisfied 111

12 APPENDIX C: INTERVIEW TEMPLATE (QSet 3) For Deputy Commissioners Semi-Structured Questionnaire Question 1: After introducing IT enabling system efficiency of EPF claim processing functions are increased. Do you agree? Question 2: MAs and ACLs IT training is not sufficient. What is you opinion on that? Question 3: It has not introduced Information Security Policies for the EPF IT enabling system. Do you agree? Question 4: There is no proper Hardware maintenance system for EPF claim units. Is it correct? Question 5: There is no proper monitoring system introduced to EPF claim units. What is your idea on that? Question 6: Members, Trade Unions, Employers are not aware of the IT enabling system. Is there any awareness program which has been launched? Question 7: Do you believe that the government does not provide sufficient funds for the EPF project? 112

13 APPENDIX D: INTERVIEW TEMPLATE (QSet4) for Members Semi-Structured Questionnaire Question1: Did the Employees in the EPF office attend to your application immediately? Question 2 Do you satisfy the public relations of EPF office? Question 3 Do you have knowledge in the IT enabling system of EPF? Question 4 Do you believe the IT enabling system can solve your problem soon? Question 5 Do your colleagues believe that the EPF office is rendering a good service to its members? Question 6 Did EPF office provide the necessary information quickly and accurately? 113