Facilitating social assistance provision: online management
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1 Facilitating social assistance provision: online management Peer review on Social Protection Information System Vilnius, 23 November 2017 Host Country Discussion Paper Lithuania Pijus Krūminas, Dr Žilvinas Martinaitis Visionary Analytics, 2017
2 Outline Situation in the country Policy measure and its results Difficulties and constraints Future developments in the context of current constraints Transferability
3 Social protection system in Lithuania Types of support within the Lithuanian social protection system Social Insurance The State Social Insurance Fund Social Support and Social Services Municipalities or institutions that have the licence to do so (e.g. day care centres) What kinds of services are provided? Retirement pensions Temporary unemployment benefits Sickness and maternity insurance Health insurance Accidents at work and occupational disease insurance Child benefits and child support Social services Social support Assistance for persons with special needs or the disabled Other types of unspecified social assistance
4 Total number of social assistance recipients Source: SPIS
5 Most popular types of social assistance by number of recipients Source: SPIS Compensations for heating expenses and water costs Social benefits Child support benefits Compensations for home-care providers Disability benefits
6 Most popular types of social assistance by number of cases of assistance Source: SPIS Compensations for heating expenses and water costs Social benefits Child support benefits Compensations for home-care providers Disability benefits
7 Aims of the measure Data collection Increased cooperation Fraud prevention Simplified procedures
8 Unified data collection Compulsory data + Voluntary data Use of data Ministry Municipalities
9 Increased cooperation: bringing institutions closer Ministry Other instituti ons Ministry Other instituti ons Municip. A Municip. B. Municip. A Municip. B.
10 Fraud prevention Municipality A Municipality B Provides Provides Requests Requests Person A
11 Municipality A Fraud prevention Information exchange via SPIS Municipality B Provides Denies Requests Requests Person A
12 Simplified procedures: no SPIS Institution A Person Institution B Municipality Institution C
13 Simplified procedures: SPIS (3 rd level of interactivity) Institution A Person Municipality SPIS
14 Simplified procedures: SPIS (4 th level of interactivity) Person SPIS Municipality All applications Online applications
15 Difficulties and constraints: recipients Lack of digital skills Social assistance applications by level of interaction (2016) Need for better instructions Higher level of interaction 3rd level of interaction 4th level of interaction Source: SADM
16 Difficulties and constraints: municipalities Insufficient internal capacities Lengthy rejection of applications Inaccessible information
17 Difficulties and constraints: ministry Legal constraints Lengthy negotiations with other institutions Incomplete data Municipalities providing data (2016) 2016 Total Data on organised alimentation Source: SPIS
18 Future developments Lack of digital skills Help in submitting applications Higher level of interaction Digitalised copies All services provided at 4 th level of interaction
19 Future developments Incomplete data Inaccessible information Integration of additional databases Resourcesconsuming processes Creation of electronic personal files
20 Consent among many actors Lasting partnerships Sense of ownership Clear value added Success factors Source: Association of Lithuanian Municipalities
21 Transferability Lessons for managing large and complex systems Reaching consensus among a variety of actors Increasing social assistance provision via online management Lessons transferable to other policy areas
22 Thank you! Pijus Krūminas, Visionary Analytics, 2017
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