Key Performance Indicators incorporating

Transcription

1 Key Indicators incorporating

2 Key Indicators The regulator of the water sector, Ofwat, is no longer collecting annual returns (known as June Returns ) from water companies and instead has asked each company to publish a standard set of Key Indicators ( KPIs ). For the water only companies like who do not provide sewerage services, there are 11 KPIs to report on. The KPI data that we have reported has been audited by our Independent Reporter (Monson Engineering), other than the financial measures. The Company is committed to operating in an open and transparent manner with our customers and other stakeholders. If further performance data is required or any explanation of this information is desired then please contact our Regulation and Planning Director, Matthew Lewis, preferably by mattlewis@south-staffs-water.co.uk

3 Section 1: Ofwat KPIs Reliability and availability Ofwat indicators Serviceability - water noninfrastructure Serviceability - water infrastructure Unit Tolerance Category stable stable stable stable stable Stable = Green; Marginal = Amber; Red = Deteriorating Category stable stable stable stable stable Stable = Green; Marginal = Amber; Red = Deteriorating Leakage Ml/d Water resources Index score 100% 100% 100% 100% 100% Regulatory target up to 2009/10 was 75 Ml/d. Since 2010/11 leakage target is 74 Ml/d. A company that is at, or above its annual security of supply index target and the company has no concerns regarding its ability to meet the coming year s target. Serviceability - water noninfrastructure Category stable stable stable stable stable Stable = Green; Marginal = Amber; Red = Deteriorating Serviceability - water Category stable stable stable stable stable Stable = Green; Marginal = Amber; Red = Deteriorating infrastructure Leakage Ml/d Annual target is 14.0Ml/d. Water resources Index score 100% 100% 100% 100% 100% A company that is at, or above its annual security of supply index target and the company has no concerns regarding its ability to meet the coming year s target. Serviceability: Our assessment of the level of service we are providing to customers and how well our assets, for example reservoirs, pumps and water mains are performing. Leakage: The amount of water in megalitres (1 megalitre = 1,000,000 litres) per day that is lost from our treatment works up to and including customers supply pipes. Any water lost inside customer property is not included in the figure. Water resources: An annual score* is given to indicate how far we can guarantee not having to impose hose pipe bans, or any other restrictions on customers use of water. * (called the Security of Supply Index)

4 Customer experience Ofwat indicators Unit Tolerance SIM score n/a Supply interruptions hours per total properties served 11mins 8mins 10secs 6mins 38secs 8mins 27secs 9mins 18secs Green < 30 mins; Amber 30-45mins; Red > 45mins SIM score n/a Supply interruptions hours per total properties served 7mins 49secs 27mins 16secs 11mins 11secs 18mins 34secs 9mins 11secs Green < 30 mins; Amber 30-45mins; Red > 45mins SIM: A measure of the level of customer satisfaction with company service and how well the company deals with customers. Supply interruption: This is an all emcompassing interruption measure, covering all supply interruptions over 3 hours irrespective of whether it was planned, unplanned or caused by a third party.

5 Environmental impact Ofwat indicators Unit Tolerance Greenhouse Gas (GHG) emissions ktco2e Green = 10% above the company s PR09 projection. Greenhouse Gas (GHG) emissions ktco2e Green = 10% above the company s PR09 projection. GHG emissions: Measurement of the annual operational GHG emissions (carbon) of the regulated business

6 Financial Ofwat indicators Post-tax return on capital Credit rating Unit % Gearing % Interest cover 2.9:1 2.9:1 2.8:1 2.8:1 3.3:1 Post-tax return on capital Credit rating % We did not have a public credit rating at this time, prior to the merger. Gearing % Interest cover 2.3:1 3.1:1 4.7:1 2.7:1 3.3:1 Footnotes: 1. Profit in excludes the exceptional profilt of 1.465m for a land sale. 2. S&P s credit rating was last re-confirmed on 14th May 2014: Moody s on 1st Oct Gearing levels exclude the premium on the index-linked Bond. 4. The post-tax return on capital is based on Ofwat figure s for average year RCV. The % gearing is year-end adjusted RCV. Post-tax return on capital: Current cost operating profit, less tax as a return on regulatory capital value. Credit rating: This is similar to the information required to be submitted to the bond holders to show we comply with the relevant debt covenants. Gearing: Traditionally financed companies net debt as a percentage of the total regulatory capital value at the financial year end. Interest cover: For traditionally financed companies, adjusted interest cover and funds from operations (FFO)/ interest OR for structured companies, adjusted interest cover or Post-maintenance Interest Cover Ratio PMICR as required within the financial covenants.

7 Section 2: Company Specific Supplementary KPIs Proposed Additional Reporting Water quality performance % % % 99.91% 99.95% Number of mains bursts/1,000km Customer satisfaction levels 7 n/a 83.8% 89.2% 93.8% 92.6% Water efficiency savings Ml/d Water quality performance 5 100% >99.99% 99.93% 99.98% 100% Number of mains bursts/1,000km Customer satisfaction levels 7 n/a 85.6% 87% 90.8% 90.6% Water efficiency savings Ml/d Footnotes: 5. Water quality performance is based on the Mean Zonal Compliance (MZC) measurement. 6. Ofwat trigger levels for potentially deteriorating asset serviceabilty are when bursts levels exceed 242 bursts / 1,000km in the South Staffs Region. >168 bursts / 1,000km in Cambridge Region. 7. Customer satisaction levels are based on 800 telephone surveys each year, representing the % stating they were satisfied or very satisfied with how the company dealt with either an operational query or a billing query. 8. The water efficiency target for South Staffs is 0.53 Ml/d from For Cambridge Region it is Ml/d. Prior to this a target did not exist. Water quality performance: This is reported separately to reflect the importance of drinking water quality to customers. Our customers have told us that they have a strong desire to receive safe, clean drinking water from us. Number of mains bursts: This is an indicator of the condition and serviceability of the mains network, although like leakage reporting, it can be heavily influenced by the extent of extreme weather conditions. Customer satisfaction levels: the overall SIM score is possibly not particularly revealing to many stakeholders who are not familiar with the SIM concept, whereas customers and others will have a greater understanding of overall satisfaction levels. This measure is taken from the Ofwat telephone surveys of 200 customers each quarter to assess their level of satisfaction with their interaction with the Company (either through billing or operational contact). Water efficiency savings: This is now subject to an annual Ofwat target (South Staffs s target is 0.53 Ml/d) for each year in the period and water efficiency is an important objective for Government water policy.

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