,,, USING TECHNOLOGY TO MANAGE THE CHANGING TRADITIONAL CLIENT TRUST PARADIGM ,,, DONALD SOO

Transcription

1 USING TECHNOLOGY TO MANAGE THE CHANGING TRADITIONAL CLIENT TRUST PARADIGM,,,,,, DONALD SOO

2 DISCLAIMER This presentation has been prepared by Malabar AI Limited ( Malabar AI ) for investors, clients and partners, solely for informational purposes. The information contained herein has been prepared to assist prospective investors, clients, and partners, in making their own evaluation of the Company and its products and services, and does not purport to be all-inclusive or to contain all of the information a prospective or existing investor, client, or partner may desire. In all cases, interested parties should conduct their own investigation and analysis of the Company, its products and services, and the information set forth in this document. Malabar AI makes no representation or warranty as to the accuracy or completeness of this information and shall not have any liability for any representations (expressed or implied) regarding information contained in, or for any omissions from, this information or any other written or oral communications transmitted to the recipient in the course of its evaluation of the Company or its products or services. This Information includes certain statements and estimates provided by the Company with respect to the projected future performance of the Company. Such statements, estimates and projections reflect various assumptions by management concerning possible anticipated results, which assumptions may or may not be correct. No representations are made as to the accuracy of such statements, estimates or projections. Prospective investors, clients and partners will be expected to have conducted their own due diligence and investigations regarding these and all other matters pertinent to their investment or commercial dealings with the Company. This presentation may contain statements that are not historical facts, referred to as forward looking statements. The corporation s actual future results may differ materially from those suggested by such statements, depending on various factors including those described in filings made with various regulatory bodies. 2

3 TRADITIONAL TRUST IS DISSOLVING 3

4 TRUST IN FINANCIAL INSTITUTIONS IS LOW Consumer faith in financial institutions including banks, mutual fund companies and retirement plan providers has been low for years. But according to a new study, the level of trust has plunged lately. Survey by the National Association of Retirement Plan Participants (US) 13% Surveyed HAD faith in these institutions % Surveyed HAD faith in these institutions 2016 Survey results 5,000 participants Only9% TRUST their financial advisor 2016 Edelman Trust Barometer How true is this for you? System Failing 53 Approximately ONE in 3 are uncertain 32 System Working 15 Trust is the single most important currency in the business world. Trust arrives by foot and leaves by Ferrari. Trust is fragile, takes years to build and can disappear in an instant. Mark Carney, Governor of the Bank of England Edelman Trust Barometer,

5 FINANCIAL SERVICES SECTOR IS THE LEAST TRUSTED Edelman Trust Barometer 2017 Percentage Who Trust Each Industry Higher Trust Technology Lower Trust Food & Beverage Energy Consumer Goods Financial Services 5

6 EVEN THE INDUSTRY BELIEVES THERE IS A PROBLEM 6

7 THE CHANGING FACE OF TRUST Technology has allowed us to take back control of OUR trust & re-distribute it through the market changing the trust paradigm Social Media Influencers INSTITUTIONS POLITICAL LEADERS Banks MEDIA Teachers charities Erosion of Faith Lack of Accountability Loss of Confidence TAKING BACK POWER & CONTROL UBER Transport AirBnB Homes personal & privacy FACEBOOK Relationships TINDER FINANCE Bitcoin Spiritual leader 7

8 WHAT DOES THIS ALL MEAN? 8

9 THE IMPORTANCE OF MEETING NEEDS OF MILLENNIALS Asia has 1.4BN Millennials (32% Popn) 450,000, ,000, ,000, ,000, ,000, ,000, ,000, ,000,000 50,000, By 2026 Millennials + GenZ will represent nearly 50% of Asia s population 400,000, ,000, ,000, ,000, ,000, ,000, ,000,000 50,000,000 SOURCE: Population Pyramid.net Millennials GEN-Z 0 9

10 GLOBAL DISTRIBUTION OF PRIVATE WEALTH Private Financial Wealth ($trillion USD) Distribution by Region ($trillion USD) REGION GLOBAL $115.7 $175.1 $236.6 $319.6 NTH AMERICA $50.8 $55.1 $67.7 $83.2 WSTN EUROPE $39.7 $43.2 $53.6 $66.5 APAC ex JAPAN $33.0 $40.5 $68.0 $114.2 JAPAN $14.3 $14.7 $15.9 $17.3 MEA $8.4 $9.8 $14.7 $22.1 EASTN EUROPE $5.0 $5.9 $8.9 $13.6 LATIN AMERICA $4.5 $5.5 $9.5 $16.2 A combination of population growth, expanding middle class and stronger economic indicators will see the APAC region over one-third (41%) of the world s personal wealth Distribution by Region (%) % 33% 25% 21% 9% 5% 3% 3% This will see a dramatic shift in the demand for of financial and investment services % 26% 21% 36% 5% 7% 4% 5% CAGR% SOURCE: BCG Global Wealth Market-Sizing Database, Report estimates CAGR% to 2019 based on historical data to This slides Uses same assumption to

11 MILLENNIALS: LIFESTYLE REQUIRES EASY ACCESS A comprehensive platform can collate ALL these other sources together BANKING Manage savings, credit card, Pay bills INVESTMENTS Monitor & review PENSION Monitor Balance INSURANCE Manage cover TAX Calculate Liability SHARES Monitor Price Currently, the user has to check each website individually to collect information & manually collate, plan & calculate 11

12 REGAINING TRUST REQUIRES COMMITMENT & CHANGE Communication & Information Must be two-way Proactive rather than re-active Relevant & Useful 18% INNOVATION MOST DESIRED ACROSS PRODUCT SETS Percentage who feel each product or service is most in need of innovation or fresh new ideas 31% 45% 45% Solve real problems with Tech Personal Insurance Products Home Loans Education Financing Package for Small Business Solutions not excuses Innovation & new ideas Product design to meet client need TRANSPARENCY BUILDS TRUST FOR AUTOMATED ADVICE PLATFORMS Percentage who think they are likely to increase trust in automated advice received from a website or mobile app Enforce Radical Transparency Honesty 28% 36% 40% 50% Open Access Immediate Reaction Better than average results for my investment Easy access to customer service online or on phone Simple clear explanations of recommendations Simple clear explanations of fees 12

13 BRIDGING THE TRUST GAP MERGE FINANCIAL SERVICES AND TECHNOLOGY Higher Trust Technology Lower Trust Food & Beverage Energy Consumer Goods Financial Services 13

14 THE KEY TO WIN BACK THE TRUST RELEVANT ADVICE Relevant and Useful Relevant Communication Immediate Reaction Proactive Rather Than Reactive ADVICE FIRST AND NOT PRODUCT SALE 14

15 STEP 1 UNDERSTANDING THE CLIENT AND ADVICE The Malabar AI Holistic Ecosystem 15

16 STEP 2 DESIGNING THE PORTFOLIO NOW MAKES SENSE 16

17 THANK YOU 17