First Name 41 Last Name 41

Transcription

1 Constant Contact Survey Results Survey Name: Symphony Customer Satisfaction 2013 Status: Partial & Completed Filter: None 9/16/2015 1:55 PM MDT Full Name Answers First Name 41 Last Name 41 Which community did you purchase a Symphony home? Aspen Hollow % Bradbury Meadows % Chestnut Farms % Hunters Meadow % Mountain Vistas % Old Mill Village % Peacefield % Pinehurst Place % Sunset % Equestrian Shadybrook Lane % South Fork Estates % Suncrest Park % Other % No % Page 1

2 What month did you close on your Symphony Home? January % February % March % April % May % June % July % August % September % October % November % December % No % How were you first introduced to Symphony Homes? Website % Subdivision signs % Real Estate Agent % MLS search % Referred by Symphony % homeowner Billboards % Web search % Real Estate magazine % Homeshow or Parade of % Homes Other % No % Page 2

3 of the following items, please check five (5) factors that most influenced your decision to purchase a home from Symphony Homes Price % Home size % Lot size % Location % Architecture % Construction quality % Proximity to work % Schools % Community amenities % Financing programs % Other % Which model home(s) did you visit prior to your purchase? Chestnut Farms % Sunset % Equestrian Pinehurst Place % Shadybrook Lane % Other % Please rate the model home in the following areas Ease in locating the model Cleanliness and order of the model Interior decorating in the model Interior colors in the model Landscaping Page 3

4 Please rate your sales agent in the following areas Friendly and helpful Accessible and attentive Knowledge of home and features Communication Follow up with questions Explaining the closing process Overall performance Did you use Symphony's preferred lender? Yes, Access Mortgage % No, I used a different lender % No % If you used Symphony's lender, please rate them in the following areas Timely processing of your loan Provided competitive programs and interest rate Closing costs were accurately estimated Loan officer was friendly and helpful Loan officer was accessible and attentive Overall performance Page 4

5 Which title company did you close at? North American Title % Hickman Title % Crossland Title % Other % No % Please rate the title company / closing officer in the following areas Answered questions clearly Accuracy of closing paperwork Friendly and helpful Accessible and attentive Overall performance DURATION - The pre construction and design process took... Less than I expected % About what I expected % Longer than I expected % Much longer than I expected % No % Page 5

6 Please rate the Design Center Manger / Consultant in the following areas Friendly and helpful Accessible and attentive Knowledgeable Communication and follow up Provided pricing in a timely manner Overall performance Please rate the construction superintendent in the following areas Friendly and helpful Knowledgeable Organized Overall performance Please rate the construction process in the following areas: 1 = Strongly disagree, 2 = Somewhat disagree, 3 = Note sure, 4 = Somewhat agree, 5 = Strongly agree Building time was accurate Concerns were addressed in timely manner Jobsite was clean and safe Page 6

7 Please rate the quality of construction in the following areas Framing Drywall Paint Doors and moldings Cabinets Countertops Plumbing fixtures Lighting Tilework Flooring Please rate your final walk-through in the following areas 1 = Strongly disagree, 2 = Somewhat disagree, 3 = Note sure, 4 = Somewhat agree, 5 = Strongly agree Walk-through was scheduled with advance notice Operation of the home was thoroughly explained Symphony representative was courteous and helpful Questions were answered clearly All concerns were addressed during the walk-through Closing deadlines were clearly communicated Regarding your walk-through, were the number of items requiring follow up... Fewer than expected % About what was expected % More than expected % No % Page 7

8 Please rate your overall satisfaction with the quality of your Symphony home Would you recommend Symphony Homes to a friend? Yes % No % No % Would you like information regarding our Referral Incentive Program? Yes % No % No % Page 8