1Q12 Results Conference Call and Webcast

Transcription

1 1Q12 Results Conference Call and Webcast Wednesday May 9 th, 2012 Time: 1:00 p.m. (US EDT) 2:00 p.m. (Brasília) Webcast: Connection: + 1 (786) Code: LASA Replay: + 55 (11) Code: # 1

2 Gross and Net Revenue Consolidated Gross Revenues (R$ MM) Parent Company Gross Revenues (R$ MM) 971 1,624 2,171 2,179 2,391 2,580 2, ,149 1,121 1,378 1,447 1,701 Consolidated Net Revenue (R$ MM) Parent Company Net Revenue (R$ MM) 2,083 2,253 2, ,206 1,638 1, ,164 1,225 1,446 The historical data are in accordance with societal norms established for each period. 2

3 Gross Margin and Operating Expenses In the parent company, gross profit was 31.1% of the NR in 1Q12. Consolidated gross profit was 29.9% of the NR in 1Q12. Operating Expenses SG&A (%NR) Consolidated Operating Expenses SG&A (%NR) Parent Company p.p p.p The historical data are in accordance with societal norms established for each period. 3

4 EBITDA and Net Profit EBITDA (R$ million) e EBITDA Margin (%NR) Consolidated EBITDA (R$ million) e EBITDA Margin (%NR) Parent Company % 10.5% 10.6 % 11.3 % 11.4 % 12.4 % 11.2 % % 9.8 % 10.3 % 9.3 % % 11.8 % % EBITDA (R$ MM) EBITDA (% RL) EBITDA (R$ MM) EBITDA (% RL) The parent company net income reached R$ 36.3 million in 1Q12 and R$ 57.1 milhões in 1Q11. The consolidated net income reached R$ 41.1 million in 1Q12 and R$ 62.4 milhões in 1Q11. The historical data are in accordance with societal norms established for each period. 4

5 Subsidiaries Highlights The Gross Revenue of B2W reached R$ 1,1 billion in 1Q12; The share of the Submarino Card reached 37% of Submarino s website sales in 1Q12; In 1Q12, the number of claims registered in the National Consumer Defense System (SINDEC), of B2W s three B2W s websites totaled 3,044, which represents a significant reduction of 53% when compared to the same period of the preceding year; Submarino launched the "Submarino on Demand" service, that allows the clients to watch movies and TV series uninterrupted over the Internet through streaming technology; In its striving to improve the consumer experience, B2W has developed an Online Help service, on which a trained and exclusive professional helps the clients get their doubts clarified, increasing the levels of conversion and satisfaction. Total of 1,4 million cards issued by FAI and a portfolio of receivables of R$ 971,0 million; The historical data are in accordance with societal norms established for each period. 5

6 Customer Service Level Seeking to reward companies with excellent customer service levels, the complaint website Reclame Aqui has created the RA 1000 Seal. Companies who receive this Seal show the customer their commitment to post-sales service, raising its trust in the brand, services and products. Lojas Americanas received RA 1000 for its excellent levels of customer s Answer, Solution and Evaluation. With regard to the complaints registered by the website, more than 99% of the cases were promptly answered and more than 90% were conveniently solved. The Seal reinforces Lojas Americanas goal of bringing more convenience to their clients and exceeding their expectations when meeting their needs. 6

7 Lojas Americanas - SEMPRE MAIS BRASIL Investments in the parent company totaled R$ 82.1 million in 1Q12; Lojas Americanas SEMPRE MAIS BRASIL program SEMPRE MAIS BRASIL program right on schedule; 11 stores opened so far; More than 80 stores signed or in an advanced negotiation stage; On February 10, 2012, in a ceremony with the presence of Misters the Evolution of Number of Stores Governor Antonio Anastasia and the Mayor Odelmo Leão, Lojas Americanas and B2W announced the creation of a new Distribution Center, this time in Uberlândia, Minas Gerais. The new Distribution Center will guarantee a faster supply for the physical stores, a greater agility in delivery of products 200 purchased on the B2W s sites and a better customer service for the Minas Gerais state and for the Midwest and North regions; The company s current cash position and generation of future cash, together with the elongation of the debt profile leave us in a comfortable position to make the expected investments in the upcoming years. 7

8 1Q12 Results Conference Call and Webcast Investor Relations Team Ph.: + 55 (21) Fax: + 55 (21) Statements relating to the prospects of the business, estimates for operating and financial results, and those related to growth prospects of Lojas Americanas, eventually expressed in this release, are merely projections and, as such, are based exclusively on the expectations of Lojas Americanas management concerning the future of the business and its continued access to capital to fund the Company s business plan. Such statements depend, substantially, on changes in market conditions, government regulations, competitive pressures, the performance of the Brazilian economy and the industry, among other factors and are, therefore, subject to change without prior notice. 8