Providing financial and emotional support

Transcription

1 Providing financial and emotional support

2 WHAT IS Group Critical Illness policies pay out a cash lump-sum if you suffer one of the agreed list of illnesses and surgical procedures as set out in our policy conditions. In addition to Total Permanent Disability, we can cover up to 41 illnesses, and provide emotional support as well as the financial benefits. EMPLOYER BENEFITS HAVING AN EMPLOYEE BENEFITS PACKAGE IS AN EXCELLENT WAY TO STAND OUT IN A CROWD. It s a helpful tool when it comes to recruiting new employees and is a helpful aid in staff retention. Group Critical Illness cover shows that you care about your employee s financial situation and wellbeing, which can have a positive effect on employer-employee relations. A wide range of cover options are available, so you can rest assured knowing we have practical options for different budgets. EMPLOYEE BENEFITS IF AN EMPLOYEE SUFFERS FROM A SERIOUS ILLNESS, IT CAN HAVE A DEVASTATING EFFECT ON THEIR LIFE. Critical Illness cover can provide the financial support needed to get them and their family through an incredibly difficult time. We provide the peace of mind for an employee, that should they suffer a critical illness, both them and their family will be able to continue paying the bills despite the potential of losing a regular income. SUPPORT SERVICES MUCH MORE THAN A FINANCIAL BENEFIT When employers choose our Group Critical Illness policy, they also get access to four Support Services. Helping employees with emotional, practical and medical support. Second Medical Opinion The Second Medical Opinion service provides access to over 53,000 leading consultants worldwide. They offer second opinions on diagnoses and treatments for almost any condition. Treatment Sourcing The Treatment Sourcing service makes it easier for employees and their families to access convenient private healthcare at competitive prices 1. 1 The cost of any treatment will be met by the service user. Medical Care Direct may charge an administration fee when treatment is sourced. Personal Nurse Service The Personal Nurse Service provides longterm practical and emotional support over the phone with the same qualified nurse for employees who make a Critical Illness claim. BusinessCare (for employers) now available via CLASS BusinessCare gives employers the tools they need to comply with employment law, follow best HR practice and trade safely to protect their businesses. 2

3 WHAT DO OUR GROUP CRITICAL ILLNESS POLICIES PROVIDE? PRODUCT SUMMARY Various cover options up to 500,000 Multiple of salary or lump-sum 13 core illnesses are covered on every policy You also have the option of including an additional 28 illnesses and Total Permanent Disability (TPD) to the policy. Children s cover is automatically included Spouse/civil partner cover available 14 day survival period Flexible cease ages up to 70 years 500,000 free cover level for 11+ lives Further information on Group Critical Illness can be found on our website WHAT ILLNESSES ARE COVERED? THE 13 CORE ILLNESSES THAT WILL BE COVERED ON EVERY POLICY ARE: 1 ALZHEIMER S DISEASE 2 CANCER 3 CARDIAC ARREST 4 CORONARY ARTERY BYPASS GRAFTS 5 CREUTZFELDT-JAKOB DISEASE 6 DEMENTIA/PRE-SENILE DEMENTIA 7 HEART ATTACK 8 KIDNEY FAILURE 9 MAJOR ORGAN TRANSPLANT 10 MOTOR NEURONE DISEASE 11 MULTIPLE SCLEROSIS 12 PARKINSON S DISEASE 13 STROKE 3

4 Case Study MELANIE S STORY The diagnosis When three year old Melanie was diagnosed with leukaemia, her parents felt that their world was falling apart. Still at such a young age, they were devastated at the thought of their daughter not getting a chance to live a full life. The NHS was doing an excellent job with the treatment they were providing Melanie, and it was clear she was responding well. However, their Personal Nurse Adviser could see this incredibly traumatic event was taking its toll on Melanie s parents. Taking positives steps Following several calls between the Personal Nurse Adviser and Melanie s parents, it was agreed that some specialist counselling would help them through this emotionally difficult time. Along with the specialist counselling sessions, Melanie s parents received long-term help from their Personal Nurse Adviser whenever they needed someone to talk to about their worries. Having someone by their side at each step, and feeling that they were not left alone during this distressing experience helped them focus on the positives and not become too overwhelmed by the situation. Adding real value to our clients with a unique practical and caring service.

5 JARGON BUSTER WE KNOW THAT NOT EVERYONE DEALS WITH GROUP INSURANCE ON A DAILY BASIS, SO HERE S A SHORT LIST OF THE MOST COMMON TERMS USED AND WHAT THEY MEAN. Medical Underwriting Medical underwriting is a process where we assess the health and lifestyle of a member to check if we can provide cover. This will usually begin with a member completing a heath declaration form. Discretionary Entrant A discretionary entrant is an employee who joins outside of the policy s eligibility conditions or normal joining times. For example, an employee is over the policy s cease age but requires cover. This type of cover is always provided at Canada Life s discretion and is normally subject to further requirements, such as medical underwriting. Free Cover Level The total amount of benefit we will cover on standard terms without the need for medical underwriting. The free cover level applies to normal entrants only (i.e. those joining in line with agreed eligibility and joining conditions) and not discretionary entrants. The free cover level will be shown on your quote. Survival Period A period of time, typically 14 days, in which a member must survive following the diagnosis of an insured illness or operation to be eligible to claim. Cease Age The age that cover will cease for an insured person. Pre-Existing Conditions Exclusion (PECE) This refers to any illness a member has either suffered from, or currently has prior to joining a Group Critical Illness scheme. FREQUENTLY ASKED QUESTIONS HERE ARE SOME OF THE MOST COMMONLY ASKED QUESTIONS WE RECEIVE REGARDING OUR GROUP CRITICAL ILLNESS POLICIES. What is Total Permanent Disability cover? This is an additional option we offer that covers members for total permanent and irreversible disability arising from injury or disease. The disability must reasonably be expected to last throughout life and cannot be improved upon by medical treatment and/or surgical procedures used by the NHS at the time of the claim. What level of cover do children get? A policy member s child, including legally adopted children, will be covered for 25% of the member s benefit (subject to a maximum of 20,000). How will the benefit be paid? The payment will be made directly to the claimant. 5

6 WHY CHOOSE CANADA LIFE? With over 40 years of experience in the industry, Canada Life Group Insurance is the largest provider in the UK for Group Insurance products. 1 We have been named Best Overall Provider four years in a row and awarded for Best Overall Service seven years in a row. 2 As we currently cover over 2.7 million employees, you can rest assured you ll be in safe hands with us. 3 1 Swiss Re Group Watch ORC International 3 As at September 2015 You can talk to us IF YOU RE AN EMPLOYER Please contact your financial adviser for help or support. IF YOU RE A FINANCIAL ADVISER Your account manager will be able to answer any queries you have, alternatively our customer support centre is always happy to help. CONTACT US t: e: groupcsc@canadalife.co.uk Canada Life Limited, registered in England no Registered Office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. CLFIS (UK) Limited, registered in England no is an associate company of Canada Life Limited. Registered Office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. GRP R