Jeffrey T. Bowman President and Chief Executive Officer. Global Employee Message November, 2012
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1 Jeffrey T. Bowman President and Chief Executive Officer Global Employee Message November, 2012
2 Superstorm Sandy Impact 2
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7 A SUPER Sandy Catastrophe Response! Vehicle Services Connection CAT Services ProAct Induction Center Contractor Connection Contents Services Global Technical Services Marine & Transportation Services U.S. & Canada ClaimsAlert 7
8 Third Quarter Financials Comparison Third Quarter 2011 Revenues: $283 M Net Income: $15M CRDB Earnings per Share: $0.28 Third Quarter 2012 Revenues: $302M Net Income: $18M CRDB Earnings per Share: $0.33 8
9 Third Quarter 2012 Business Summary Legal Settlement Administration results reflect heavy activity related to Deepwater Horizon class action settlement Continued improvement in Broadspire performance Flooding claims in Thailand and Australian weather events drove EMEA/AP results Sequential improvement in Americas driven by Hurricane Isaac
10 Crawford Operational Focus Capitalize on the strengths of our global footprint Continue to increase technological integration & innovation Grow revenue & improve operating margin Return Broadspire to profitability Generate healthy cash flow & reduce debt 10
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12 GEM Team Welcomes Vince Cole EVP Strategy & Performance Development Emanuel Manny Lauria EVP Global Client & Business Development Financial Planning & Analysis Performance Project Management Global Sales & Marketing Global Account Management Multinationals Sales Teams 12
13 Common Global Professional Designations (not an all-inclusive listing) Associate Chartered Institute of Loss Adjusters (ACILA) Associate in Claims (AIC) Associate in Insurance Services (AIS) Associate in Risk Management (ARM) British Damage Management Association Insurance Technician (BDMA Ins Tech) Certified Internal Auditor Certified Public Accountant (CPA) Certified Rehabilitation Counselor (CRC) Certified Vocational Evaluator(CVE) Certified Vocational Professional (CVP ) Certificate from Chartered Insurance Institute (Cert CII) Canadian Certified Rehabilitation Counselor (CCRC) CRRN - Certified Rehabilitation Registered Nurse Canadian Human Resources Professional (CHRP) Canadian Occupational Health Nurse (COHN) Canadian Registered Safety Professional (CRSP ) Canadian Risk Management (CRM) Chartered Accountant (CA) Chartered Insurance Professional (CIP) Chartered Insurance Operations Professional (CIOP) Chartered Loss Adjuster (CLA) Certified Case Manager (CCM) Certified Disability Management Specialist (CDMS) Certified Fire and Explosion Investigator (CFEI) Certified Fraud Examiner Certified Information Systems Auditor Chartered Property Casualty Underwriter (CPCU) Diploma from Chartered Insurance Institute (Dip CII) Entry Level Qualification for Chartered Institute of Loss Adjusters (Cert CILA) Fellow Chartered Insurance Professional (FCIP) Fellow Canadian Risk Management (FCRM) Fellow Canadian Independent Adjusters Association (FCIAA) Fellow Chartered Loss Adjuster (FCLA) I-Car Gold Occupational Therapist (OT ) Property Technical Certification (PTC) Registered Rehabilitation Professional (RRP) Registered Vocational Professional (RVP) Senior Human Resource Professional (SHRP) 13
14 2012 Global Day of Service 1000 volunteers/63 projects/in 20 countries 14
15 THANK YOU!!! 15
16 To learn more visit the following: Crawford website: Investor Relations web page: Crawford Catastrophe Response web page: 16
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