Zurich IAA Business Insurance

Transcription

1 Quick Reference Guide Zurich IAA Business Insurance The Quick Reference Guide provides a snapshot of the changes made in the New Zurich IAA Business Insurance IAA Business Insurance which will be effective from: New Business 1 May 2015; Renewals 1 May 2015 attaching on or after this date. Zurich is committed to the long term relationship we have with Insurance Advisernet Australia and we are pleased to announce that effective from 1 May 2015, we will be administering the terms and conditions including claims notified on the broader of the two wordings. This arrangement will cease at the first renewal date of your customers current policy. Note: This information is intended as a guide only. Please review the whole document for full details of coverage provided. Legend: 4 = Was included 8 = Not included SECTION OF DOCUMENT Compliance reference PCUS PCUS General Definitions Advertising (or identification) signs Building Moved definition from Glass to aid with new Extension of Cover within Fire Gold Clause (b) re-worded to read barns, outbuildings and tanks Clause (c) re-worded to include shipping containers or transportable buildings permanently located at the premises Clause (j) re-worded to read bitumen, concrete or sealed surface Clause (m) re-worded to add for which you are responsible Clause (o) added to include tunnels Sealed surface not included Consequential loss Newly added To aid understanding within policy wording Contents Electronic data Broadened to include including shipping containers not owned by you but temporarily in your possession likewise to clarify when you are a tenant of rented premises, that property owner s fixtures and fittings includes glass for which you are liable under the terms of a lease or similar agreement and alterations and/or additions to the premises by the landlord for your use in the business Newly added To aid within General Exclusion for Electronic Data

2 External glass Glass Internal glass Money Moved definition from Glass to aid with new Extension of Cover Costs related to glass in vacant building within Fire Gold Moved definition from Glass to aid with new Extension of Cover Costs related to glass in vacant building within Fire Gold Moved definition from Glass to aid with new Extension of Cover Costs related to glass in vacant building within Fire Gold Broadened to include unused postage stamps, revenue stamps, lottery tickets, public transport boarding tickets, authorised gift vouchers, valuable documents and the contents of franking machines Obsolete stock Newly added To clarify intent Sealed surface Newly added To aid with definition Building clause (j) Seasonal Increase periods Included seasonal increase periods to aid with policy construction. Slight increase for periods up to Easter and other festive periods to 6 weeks Year Definition deleted in full Our Agreement 1. Approved claims preparation costs General Exclusions Amended to clarify intent and operation of clause Easter and other festive periods to 4 weeks 1. Acquisition of companies Increased notification to 60 days of any acquisition Previously 30 days 4. Electronic data Part A Amended to clarify intent and operation of exclusion, to apply to all s, apart from Liability, Engineering Plant and Electronic Equipment s 5. Electronic data Part B Amended as above, however separated to address Engineering Plant and Electronic Equipment s, thus not to conflict with Basic of Settlement in respect to Cost of restoring data General Terms and Conditions 1. Allocation of subrogation proceedings Newly added To clarify the order in which recovered monies in subrogation proceedings will be distributed 2. Bankruptcy or insolvency Newly added To clarify intent 4. Claims procedures Clause (j) added to clarify intent that we will obtain all reasonable assistance to recover loss, via subrogation proceedings when needed 6. Interests of other parties Newly added To clarify intent 7. Non-imputation Newly added To clarify intent Previously Electronic date recognition 16. Waiver of subrogation rights Newly added To clarify intent Page 2 of 14

3 Fire Gold Definitions Contamination Prior definition was Pollution or contamination Excluded property Clause 3. Clause 7. Broadened to include, when reinstating damage to glass under clause 3, we will, when necessary, also reinstate damage to frames, signwriting, coatings and alarm tapes Broadened to include animals contained within a building and owned as stock or contents if damaged by a peril or event covered by this Indemnity Newly added To clarify intent Reinstatement Amended to clarify intent Replacement Prior wording this was expressed as Replacement costs Basis of Settlement 1. (a) Branded goods Amended to clarify intent 1. (c) Electronic equipment and software Newly added To clarify intent 1. (d) Heritage buildings Newly added To clarify intent 1. (g) Stock Newly added To clarify intent 1. (h) Works of Art, Antiques and Curios 1. (i) All other property that is damaged 3. Undamaged portions of buildings Exclusions Newly added To clarify intent Broadened to include the option to settle all or part of that damaged property on an indemnity cost Basis of Settlement Newly added This was the Undamaged foundation Extension of Cover which is better catered for under the new Basis of Settlement layout 3. (a) To clarify within the write-back, that theft of parts of the building or fixed plant in the open air when insured are not excluded 3. (h) To clarify within the write-back that this exclusion shall not apply from a direct consequence within 72 hours of a storm, of an earthquake, tsunami, subterranean fire,. 5. (f) To clarify within the write-back, that this exclusion shall not apply in respect of damage to property directly caused by strikers, locked out workers or other persons engaged in supporting such activities 6. Newly added within wording that we will not pay for damage occurring within 72 hours from the commencement of this policy caused by or arising from bushfire, flood or a cyclone named by the Bureau of Meteorology Extensions of Cover A 3. Exploratory costs Amended to clarify intent, likewise limit is now up to the limit of liability 5. Fees and Costs Broadened to include those involving inquiries, necessarily and reasonably incurred in reinstatement of property Replacement or Repair basis $25,000 Page 3 of 14

4 6. Floating stock Newly added Where stock is located at more than one premises and the transfer of stock between premises is a usual business practice, in the event of damage covered by this at an insured premises where an inwards transfer of stock from another insured premises has occurred, the declared values and specified limit of liability at the premises where the damage occurred will be increased to take into account the temporary transfer of stock between the premises 9. Make safe and Temporary Repair Expenses Amended to clarify intent 10. Playing surfaces Newly added We will pay, up to the greater of $50,000 for playing surfaces, for the cost of repairing damage to outdoor playing surfaces at the premises 11. Removal of Trees and Branches Newly added for clarity We will pay the reasonable costs incurred by you to remove and dispose of any branch or tree that has fallen causing impact damage to property insured. We will also pay the cost of stump removal when required 13. Water authority charges Newly added We will pay the costs levied on you by a Water Company or Authority for water usage arising from the escape and loss of water at the premises following a theft or attempted theft of parts of the building when buildings are insured, provided total costs levied for any one loss, does not exceed seven (7) days or $15,000 whichever is the lesser Extensions of Cover B 2. Catastrophe cover Within the definition of major loss, we reduced the percentage of replacement of your building, now exceeds 70% 3. Discharge of mortgage cost 4. Fire fighting and Authority costs 5. Prevention of imminent damage 6. Stock seasonal or Festive increase 7. Temporary removal to other premises Extensions of Cover C 2. Costs related to glass in vacant buildings 4. Indexation protection at renewal 6. New Premises Temporary cover Debris removal only Exceeds 80% Increased limit up to $50,000 any one event $25,000 Increased limit up to $100,000 any one event $50,000 Amended to broaden intent and increased limit up to $100,000 any one event Amended to clarify intent Broadened to include (c) if property comprising parts of the building or the landlords premises is temporarily removed for service or repair, Exclusion 3. (a) Theft does not apply for that item or items Newly added Covers if you own but do not occupy any buildings at the premises, for specified costs directly related to the breakage of glass in the period of insurance in a rentable area of the building that is vacant at the time of the breakage Newly added We will automatically increase the sum insured at each renewal according to the most appropriate price indices, as determined by us Increased temporary cover is limited to a period of 90 consecutive days $30,000 Previously 60 days Page 4 of 14

5 Fire Silver Definitions Contamination Prior definition was Pollution or contamination Indemnity Newly added To clarify intent Reinstatement Amended to clarify intent Replacement Prior wording this was expressed as Replacement costs Cover 1. Fire, Lightning and Explosion Basis of Settlement Increased limit within proviso (b) to $250,000 $200, (a) Branded goods Amended to clarify intent 1. (c) Electronic equipment and software Newly added To clarify intent 1. (d) Heritage buildings Newly added To clarify intent 1. (g) Stock Newly added To clarify intent 1. (h) Works of Art, Antiques and Curios 1. (i) All other property that is damaged 3. Undamaged portions of buildings Exclusions Newly added To clarify intent Broadened to include the option to settle all or part of that damaged property on an indemnity cost Basis of Settlement Newly added This was the Undamaged foundation Extension of Cover which is better catered for under the new Basis of Settlement layout 1. (c) Broadened to include, when reinstating damage to glass under clause 3, we will, when necessary, also reinstate damage to frames, signwriting, coatings and alarm tapes 1. (g) Broadened to include animals contained within a building and owned as stock or contents if damaged by a peril or event covered by this 1. (k) Amended to clarify intent 1. (o) Amended to clarify intent 2. Newly added within wording that we will not pay for damage occurring within 72 hours from the commencement of this policy caused by or arising from bushfire, flood or a cyclone named by the Bureau of Meteorology Extensions of Cover A 1. Accidental damage Altered exclusions (d) (i), (ix) and (f) (vi) to be in alignment with the Fire Gold 4. Exploratory costs Amended to clarify intent, likewise limit is now up to the total sum insured 6. Fees and Costs Broadened to include those involving inquiries, necessarily and reasonably incurred in reinstatement of property Replacement or Repair basis $25,000 Page 5 of 14

6 7. Floating stock Newly added Where stock is located at more than one premises and the transfer of stock between premises is a usual business practice, in the event of damage covered by this at an insured premises where an inwards transfer of stock from another insured premises has occurred, the declared values and specified limit of liability at the premises where the damage occurred will be increased to take into account the temporary transfer of stock between the premises 10. Make safe and Temporary Repair Expenses 11. Removal of Trees and Branches Amended to clarify intent Newly added for clarity We will pay the reasonable costs incurred by you to remove and dispose of any branch or tree that has fallen causing impact damage to property insured. We will also pay the cost of stump removal when required 13. Water authority charges Newly added We will pay the costs levied on you by a Water Company or Authority for water usage arising from the escape and loss of water at the premises following a theft or attempted theft of parts of the building when buildings are insured, provided total costs levied for any one loss, does not exceed seven (7) days or $15,000 whichever is the lesser Extensions of Cover B 2. Catastrophe cover Newly added We will increase the total sum insured under this by up to 20% of the sum insured for the building if your building suffers damage from a catastrophe event 3. Discharge of mortgage cost 4. Fire fighting and Authority costs 5. Prevention of imminent damage 6. Stock seasonal or Festive increase 7. Temporary removal to other premises Extensions of Cover C 3. Indexation protection at renewal 5. New Premises Temporary cover Increased limit up to $50,000 any one event $25,000 Increased limit up to $100,000 any one event $50,000 Amended to broaden intent and increased limit up to $100,000 any one event Amended to clarify intent Broadened to include (c) if property comprising parts of the building or the landlords premises is temporarily removed for service or repair, Exclusion 3. (a) Theft does not apply for that item or items Newly added We will automatically increase the sum insured at each renewal according to the most appropriate price indices, as determined by us Increased temporary cover is limited to a period of 90 consecutive days 6. Restricted transit Increased limit to lesser of $50,000 or 20% of the sum insured for that category of property Debris removal only $30,000 Previously 60 days Previously lesser of $25,000 or 10% Page 6 of 14

7 Business Interruption Income Basis of Settlement 5. Loss of income Included (b) (ii) variation of normal trading whereby income is maintained during the indemnity period from increased sales of low margin goods for clarity with further allowance with the adjustment clause Limitations of Cover 4. Underinsurance Amended the write-back that 4. (a) and (b) will not apply, if your: Extensions of Cover (i) projected income which the business would have earned in the indemnity period stated in the schedule if the damage had not occurred, is less than the sum insured; (ii) claim is less than 10% of the sum insured; or (iii) sum insured shown in the schedule has been calculated using a Business Interruption Calculator approved by us and your GST exclusive sales income figures from your Business Activity Statement are as stated in the calculation from the approved calculator 2. Catastrophe cover Newly added When Extension of Cover B 2. Catastrophe cover under the Fire only applies and the indemnity period stated in the schedule is 12 months or more, we will increase the indemnity period by a further 3 months, providing that you undertake the reinstatement of your business at the existing or an alternative premises 7. Other premises and Property (a) Unspecified suppliers (b) Unspecified customers 9. Prevention of access by a public authority Optional Extensions of Cover Clause (i) modified to also include your suppliers including their direct suppliers Amended to include or property at the premises of their direct suppliers or customers Broadened to include loss of income that results from an interruption of your business that is caused by any legal authority preventing or restricting access to your premises or ordering the evacuation of the public as a result of damage to or threat of damage to property or persons within a 50-kilometre radius of your premises 5. Other Premises (a) Specified suppliers and (b) Specified customers, where altered in the same fashion as above, if this Optional Extension is taken Limited to property only Page 7 of 14

8 Business Interruption Weekly Income Basis of Settlement 3. Loss of income Included (b) (ii) variation of normal trading whereby income is maintained during the indemnity period from increased sales of low margin goods for clarity with further allowance with the adjustment clause Extensions of Cover 5. Other premises and Property (a) Unspecified suppliers (b) Unspecified customers 7. Prevention of access by a public authority Liability Definitions Advertising liability Business General liability Clause (i) modified to also include your suppliers including their direct suppliers Amended to include or property at the premises of their direct suppliers or customers Broadened to include loss of income that results from an interruption of your business that is caused by any legal authority preventing or restricting access to your premises or ordering the evacuation of the public as a result of damage to or threat of damage to property or persons within a 50-kilometre radius of your premises Broadened to include (a) any breach of the misleading or deceptive conduct provisions of the Competition and Consumer Act 2010 (Cth) or Schedule 2 to the Competition and Consumer Act 2010 (the Australian Consumer Law) or any Fair Trading or similar legislation of any Country, State or Territory Amended to clarify intent We highlight clause (c) in respect to construction, erection, demolition, alteration or addition, not exceeding in cost the sum of $500,000, of or to buildings owned by you Newly added to dovetail with schedule in respect to Public Liability and Advertising Liability appearing as one limit any one occurrence Hovercraft Amended to clarify intent Incidental contracts Amended to clarify intent Personal injury Products Broadened to include (c) any discrimination as a result of race, religion, sex, marital status, age, intellectual impairment, disability or otherwise (unless insurance thereof is prohibited by law) not committed by you or at your direction Re-drafted for alignment of cover provided. We have included the design, specification or formula of the products which was previously an Exclusion Vehicle Amended to clarify intent Limited to property only Page 8 of 14

9 Extension of Cover 1. Cover for others Broadened to include: Additional Payments Previously an Extension of Cover Exclusions (d) any employee superannuation fund or pension scheme managed by you or your on behalf and the trustees and the directors of the trustee of any such employee superannuation fund or pension scheme which is not administered by corporate fund managers; (e) the estates, legal representatives, heirs or assigns of an insured person For clarity we made this a separate standalone section and broadened to include: (b) premiums payable for: (i) bonds to release attachments for amounts not exceeding the applicable Limit of Liability, but we shall have no obligation to apply for or furnish any such bond; (ii) appeal bonds and/or security for costs required in any suit, but we shall have no obligation to apply for or furnish such bonds and/or security for costs 2. Asbestos Included a write-back to this exclusion, clarifying that Exclusion 2. shall not apply to actual or alleged loss, cost, expenses or liability where such loss, cost, expense or liability is not related to asbestos content of goods, materials or products or completed operations 6. Defamation, Libel, Slander Clause (c) modified for clarity, that defamation, libel, slander cover provided by us is advertising liability in relation to advertising, broadcasting, publishing or telecasting activities, and Exclusion 1. Advertising liability applies 14. Professional liability Included within the write-back to this exclusion: 15. Property in physical or Legal control (c) free advice provided by you in the course of the business; or (d) advice given in respect of the use or storage of your products, is not deemed to be professional advice or service provided by an insured person Amended to clarify intent and increased the limit in clause (e) to $250, Recall of products Broadened to apply that the Exclusion only applies to you when you are required to withdraw or recall your product has a known or suspected defect, deficiency, inadequacy or dangerous condition in them. As a result any third party claiming liability, is not excluded from coverage provided $100,000 Page 9 of 14

10 17. Territorial limits Deleted clauses (c) represented by a branch or company or firm or individual holding the Insured s power of attorney and (d) work performed outside Australia, so cover is now automatically provided 18. Vehicles Amended to clarify intent 19. Watercraft, Aircraft, Hovercraft Amended layout for clearer application and increased watercraft or hovercraft to vessels exceeding 10 metres in length, likewise provided write-back to aircraft exclusion shall not apply to claims arising out of any model aircraft or tethered inflatable balloons used for advertising or promotional purposes Design, Specification, Formula This exclusion has been deleted in full Exclusion 9 Tobacco and Tobacco smoke This exclusion has been deleted in full. For certain occupations this exclusion shall be added to the policy schedule Previously 8 metres and model aircraft only within write-back Exclusion 15 Construction This exclusion has been deleted in full Exclusion 17 Burglary Basis of Settlement Exclusions Newly added To clarify the operation of this 3. Theft of money Increased limit up to $500 in total $250 Extensions of cover 2. Clothing and Personal effects Increased limit up to $10,000 in total, any one event and shall not be cumulative with similar cover within Money 3. Damage to premises Broadened to be in addition to the sum insured, limited up to $10,000 in total any one event 4. Death following assault Maintained $10,000 limit and clarified that this benefit shall not be cumulative with similar cover within Money Previously within sum insured 5. Employee dishonesty Increased the discovery period to 45 days Previously 30 days 8. Lock and Keys Reworded for clarity that we will pay to replace locks, keys, magnetic keys are stolen or there are reasonable grounds to believe that keys have been duplicated 9. New Premises Temporary Cover Increased limit up to $10,000 in total, any one event and shall not be cumulative with similar cover within Money Increased period up to 90 days, when the insured occupies new premises 12. Security Increased limit up to $10,000 in total, any one event and shall not be cumulative with similar cover within Money 13. Temporary protection and Watchmen Increased limit up to $10,000 in total, any one event and shall not be cumulative with similar cover within Money Previously 60 days Page 10 of 14

11 15. Theft without forcible entry Split the limits payable as follows: (i) $20,000 for theft of electronic equipment, other than stock, from within any building; or (ii) $10,000 for all other property 16. Water authority charges Newly added We will pay costs levied on you by a Water Company or Authority for water usage arising from the theft of property or water at the premises, up to $10,000 in total for any one loss or event. Any benefits payable under Extension of Cover A 13. Water authority charges with Fire Gold shall not be cumulative Money Definitions Financial service provider Newly added to aid with the new transit definition Money Transit Cover Broadened to include funds held in electronic form in a bank account and also includes any cash carrying bag used with the transit Newly added to aid with the intent of the, and explain when transit starts and the transit will cease 2. Specified cover Re-drafted to dovetail with the new Basis of Settlement Clause included within this Basis of Settlement Exclusions Old 5. Newly added To clarify the operation of this cover section, and altered: (a) Money in transit slightly broadened with the new definition of transit (b) Money of premises the sub-limit for cover outside business hours is now $2,000 Also clarifies how settlement will occur for the new money definition in respect to certificates of stock, bonds, coupons and all other types of securities Deleted in full, the requirement for loss to be reported within a set time period 7. Newly added loss of money while professional money carriers, professional carriers or common carriers are carrying it Extensions of cover 1. Additional covers (a) Damage to safes or strongrooms (b) Clothing and Personal Effects (c) Keys, locks and combinations $10,000 for all property $1,000 Increased limit up to $10,000 in total, any one event Increased limit up to $10,000 in total, any one event and shall not be cumulative with similar cover within Burglary Reworded for clarity that we will pay to replace locks, keys and magnetic keys that are stolen or there are reasonable grounds to believe that the keys have been duplicated Increased limit up to $10,000 in total, any one event and shall not be cumulative with similar cover within Burglary Previously 10 days Included in previous money definition Page 11 of 14

12 (e) Death following assault (f) Temporary protection and Watchmen (g) Security Maintained $10,000 limit and clarified that this benefit shall not be cumulative with similar cover within Burglary Increased limit up to $10,000 in total, any one event and shall not be cumulative with similar cover within Burglary Maintained $10,000 limit and clarified that this benefit shall not be cumulative with similar cover within Burglary 4. Employee dishonesty Increased the discovery period to 45 days Previously 30 days 7. New Premises Temporary Cover Optional Extension of cover 1. Additional damage to safes and strongrooms Glass Cover Extensions of Cover Increased period up to 90 days, when the insured occupies new premises. Cover is limited to 50% of the sum insured for each category specified in the schedule Increased limit up to $10,000 in total, any one event Cover clause re-drafted to included additional costs incurred by you: (a) in arranging after-hours services, express delivery and labour at overtime rates in relation to the repair and replacement of broken glass; and (b) to comply with current building regulations that relate to the glass that is broken, when applicable. 1. Additional Benefits Reworded clause 1. (b) (ii) for clarity 2. Advertising (or identification) signs Clause 1. (d) deleted in arranging after-hours services, express delivery noting now included within Insuring Clause Increased limit up to $10,000 any one event Increased limit up to $10,000 during the period of insurance 3. Damaged stock Increased limit up to $10,000 during the period of insurance 4. Malicious damage Newly added Where you are a tenant of leased premises, we will cover the cost of replacing external glass where the damage has arisen from the acts of malicious persons and not resulted in the external glass being broken through the entire thickness 5. Reinstatement of Additional benefits Increased limit up to $10,000 during the period of insurance Previously 60 days and 20% of the sum insured Included in Additional Benefits sub limited $8,000 Deleted allowance for wear and tear Previously limited to $8,000 $8,000 $8,000 $8,000 $8,000 Page 12 of 14

13 Business Special Risks Definitions Item or Items Amended to clarify intent Stock Limitations of Cover Newly added to aid with this only: stock is extended to include any materials owned by you and stored on your premises, at contract sites, or during transit 2. Geographical limits Enhanced for cover to apply to damage that occurs anywhere in the world, unless cover is limited by endorsement to the situation shown in your schedule 5. Stock Newly added as a result of new stock definition: We will not pay for damage once stock has been used or incorporated into any contract 6. Unspecified items Increased limit up to $2,500 for any one item $2,000 Exclusions 3. Excluded items Enhanced cover on items not required to be noted on the schedule and shortened to (a), (b) and (c) Extensions of Cover 1. Automatic reinstatement Newly added We will automatically reinstate the sum insured to the amount shown on the schedule, provided that you pay or agree to pay the additional premium that we require 2. Theft of property of others Newly added We will cover you for theft of any item not belonging to you but in your physical or legal control for the purposes of your business occurring, anywhere in the world, however we will not cover you for more than $2,500 in any one period of insurance Engineering Plant Extensions of Cover 1. Additional extra costs of reinstatement Newly added We will indemnify you for extra expense in addition to the sum insured in complying with the requirements of any Act of Parliament or Regulation made thereunder or any By-law or Regulation of any Municipal or other Statutory Authority, in the course of effecting repair or replacement of the plant 2. Consultants fees Newly added We will pay engineering or other professional consultant s fees necessarily incurred by you to ascertain the cause of the damage and to specify the scope of works necessary to reinstate the damage, in addition to the sum insured and limited to $10,000 any one event 4. Removal of debris Newly added We will pay for the costs of cleaning up and removing, storing or disposing of debris in addition to the sum insured and limited to $25,000 any one event 5. Temporary cover Amended to clarify intent Optional Extension of Cover A Deterioration of Stock 1. Cover Newly added Clause 1. (a) (iv) a public electricity supply service intentionally interfering with the service, but only to the extent that this is necessary to safeguard life or any part of the supply, cover is now provided 2. Extension of Cover Stock seasonal or Festive increase amended to clarify intent Australia wide unless endorsed Previously (a) to (f) Previously restricted to 50% of normal repair costs Page 13 of 14

14 Electronic Equipment Territorial limits 3. Territorial limits Amended to dovetail with policy schedule Extensions of Cover 2. Removal of debris Newly added We will pay for the costs of cleaning up and removing, storing or disposing of debris in addition to the sum insured and limited to $25,000 any one event Breakdown Part B Cover Additional Benefits applying to Part A and Part B Enhanced cover that where you incur extra expense, in complying with the requirements of any Act of Parliament or Regulation made thereunder or any By-Law or Regulation of any Municipal or other Statutory Authority, in the course of effecting repair or replacement of the insured property, we will indemnify you for such extra expense 1. Additional repair costs Deleted (d) consultant fees 2. Consultant fees Newly added We will pay professional consultant s fees necessarily incurred by you to ascertain the cause of the insured damage and to specify the scope of works necessary to reinstate the insured damage, in addition to the sum insured and limited to $10,000 any one event 3. Temporary cover Amended to clarify intent Employee Fraud Cover Nil changes to this Cover Section Office Endorsement Burglary Endorsement Theft without Visible, Forcible or Violent entry Deleted in full Burglary Extension of Cover 15. Theft without forcible entry, sub-limits are now greater than what was provided via this endorsement Previously restricted to 50% of normal repair costs ZU V3 03/15 - PCUS Zurich Australian Insurance Limited ABN , AFS Licence No: Head Office: 5 Blue Street, North Sydney NSW 2060 Client enquiries Telephone: Page 14 of 14