3. DISCLOSURES OF PECUNIARY INTEREST AND GENERAL NATURE THEREOF None declared.

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1 MINUTES of the Special Meeting of Council for The Corporation of the Township of North Frontenac, held February 20, 2015, at the Clar Mill Firehall, Upstairs Meeting Room, 6648 Road 506, Plevna, Ontario. PRESENT: Mayor Ron Higgins; Deputy Mayor Fred Perry and Councillor Wayne Good - Ward 1; Councillor Gerry Martin and Councillor Vernon Hermer Ward 2; and Councillor John Inglis and Councillor Denis Bedard Ward 3. ALSO PRESENT: Cheryl Robson, Chief Administrative Officer (CAO); Jenny Duhamel, Clerk/ Planning Manager; Corey Klatt, Manager of Community Development (MCD) and CAO Back-up; Jim Phillips, Public Works Manager (PWM); Angela Millar, Treasurer; Kelly Watkins, Deputy Treasurer; Steve Riddell, Director of Emergency Services/Fire Chief and Tara Mieske, Deputy Clerk/Assistant to the Planning Manager (attended for Business Arising only). 1. CALL TO ORDER The Meeting was called to order by Mayor Higgins at 1:00 p.m. 2. APPROVAL OF AGENDA Moved by Deputy Mayor Perry, Seconded by Councillor Good # BE IT RESOLVED THAT Council approves the Agenda for the Special Meeting of Council dated February 20, 2015, as circulated. Carried 3. DISCLOSURES OF PECUNIARY INTEREST AND GENERAL NATURE THEREOF None declared. 4. DELEGATIONS a) Paul Dorman, JLT Insurance re Insurance Policies and Risk Management (see attached) Dorman advised there is no changes in our premiums from last year and advised Council that North Frontenac in-house policies are well organized re: Risk Management. Dorman advised personal boats and vehicles used in an emergency would be covered by the owner s insurance policy if there was any damage to them. Their personal insurance policy comes first and JLT may cover anything over the million dollars for personal coverage (i.e. $50 M Non-owned Auto Policy). Every claim has a circumstance. The Municipality needs to provide proper tools for the job (i.e. should not use own personal equipment). The Memo to Employees re: Use of Personal Vehicle, ATV, Equipment or Boats for Township Business dated August 11, 2014 (see copy attached) is correct and is a great Risk Management. Dorman noted, for the use of personal equipment (lawn mowers, chainsaws, etc.) there is no coverage through the Municipality s insurance. Dorman highly recommended not to allow this as there would be a liability issue. Volunteers are covered by the Township s Policy if doing an activity approved by Council (i.e. Adopt-a-Road Program, etc.). It is good Risk Management to have a list of the Special Council Minutes February 20, 2015 Page 1 of 3

2 Volunteers and their emergency contacts. If any Volunteers are over 80 years of age there is no present coverage; however, the Treasurer will send a list to JLT re: possible separate accident coverage. The Township presently has Special Volunteer (FUEL) Insurance (liability only not accidental) purchased annually to cover events (except Alcohol events need own insurance for these). Bedard asked about allowing children to ride on the Fire Trucks for the Santa Claus Parade. Dorman said this should be discouraged. The Clerk was instructed to add this to the K/B Joint Fire Committee s next agenda. In regards to Volunteer Fire Fighters providing assistance on the trail and running the bar (through a Liquor Licence) during the Volunteer Association s (not a Committee of Council) ATV Ride for Dad, Dorman advised they would only be covered by the Township s Insurance if they were performing duties for anything sanctioned by Council through a Resolution or By-law. Environmental Policy Dorman noted there is a Broad Form for landfill sites for leachate; underground tanks, etc. back to 1993 if all reports have been completed for the Ministry of the Environment. The Treasurer will look into the cost of this and the PWM is to review past documents. Moved by Deputy Mayor Perry, Seconded by Councillor Good # BE IT RESOLVED THAT Council receives for information the presentation from Paul Dorman, JLT Insurance regarding Insurance Policies and Risk Management and thanks him for his time spent today; AND THAT Council authorizes the Treasurer to have Jardine Lloyd Thomson Canada Inc. (JLT) continue with the Township of North Frontenac s Insurance Renewal for effective April 1, 2015; AND THAT Council instructs the Clerk to have the Joint Fire Committee revisit Policy #0005 re Use of Fire Fighters Personal Equipment Costs. Carried Note: The Manager of Community Development; Treasurer; Deputy Treasurer; Public Works Manager and Fire Chief left the meeting at this time. The Deputy Clerk arrived at this time. 5. BUSINESS ARISING OUT OF THE MINUTES a) By-law #70-14 Procedural and Code of Conduct Review. Note: The CAO left the meeting at the start of these discussions and returned in approximately one half an hour. Council reviewed this by-law page by page. Moved by Councillor Martin, Seconded by Councillor Good # BE IT RESOLVED THAT Council shall review the Council make-up and Ward System in February/March Carried Special Council Minutes February 20, 2015 Page 2 of 3

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5 Building PartnershiPs PUBLIC SECTOR DIVISION specialists in PuBliC sector risk and insurance Jlt Canada manages insurance programs on behalf of over 300 municipalities and other public entities across Canada. OUR CORE BELIEFS A cornerstone of the JLT Canada philosophy is to concentrate its resources on very specific and closely defined market sectors. That way, we can develop a complete understanding of each customer and the environment in which they operate. It has given us the ability to challenge conventional thinking and find innovative solutions to the risks you face today as well as the challenges you may face tomorrow. MUNICIPAL INSURANCE PROGRAM Our municipal insurance program has been refined over the years to provide the most comprehensive solutions: General liability Umbrella liability Property Conflict of interest Legal expense Errors and omissions Automobile transit, non-owned and garage And much more TO DISCUSS YOUR SPECIFIC PUBLIC SECTOR REQUIREMENTS PLEASE CONTACT: Paul Dorman Terry Patterson Managing Directors, Public Sector T: +1 (800)

6 PUBLIC SECTOR DIVISION BUILDING PARTNERSHIPS ABOUT JLT CANADA JLT Canada is part of the Jardine Lloyd Thompson Group plc one of the world s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. The value we create is driven through the personal determination of our 9,500 highly motivated and skilled people. JLT has offices in 40 territories supported by the JLT International Network enabling us to offer risk management and employee benefit solutions in over 135 countries. Transparency, communication, and collaboration is the key to our culture. We will continue to invest heavily in promoting and enabling our culture to ensure that our continued growth and geographic spread does not come at the cost of failing to bring the best of JLT to our clients, all of the time. We place our clients first, champion independent thinking and expect to be judged on the results we deliver. To discuss your specific Public Sector requirements, please contact: Paul Dorman Terry Patterson Managing Directors Public Sector Division T: +1 (800) Jardine Lloyd Thompson Canada Inc. Suite 800, University Avenue Toronto, ON M5J 2H7 Tel Fax WORKING IN PARTNERSHIP Our aim is to build a strong and lasting relationship with each client. We don t want you to think of us as just another supplier or service provider. We are here as your partner, providing support, advice and acting in ways that are beneficial to you. We will work with you to build a partnership you can have complete confidence in one in which we use our knowledge to your benefit. Our aim is to help you achieve your objectives by providing you with a specialist resource that you can access as needed. WHY ARE WE DIFFERENT? We provide each client with a dedicated service team well-versed in the specific dynamics of public sector insurance to deliver tailored risk management and insurance solutions to meet their specific needs. JLT s team has been placing insurance for municipalities for over 40 years - working closely with local brokers within these communities to provide them with the best service possible. We combine this considerable experience with a track record of delivering successful results and tangible value to our clients. Our service approach is what sets us apart, in particular our innovative insurance and risk management program design and how we work closely with our clients to enhance and positively communicate their risk profile to the insurance market. GLOBAL REACH Our unique market position combines the specialist expertise and personal service of a niche broker with the international reach and resources of a global company. We are committed to our mission of Client First, Independent and Results Based. For our Municipal clients this means you have access to our considerable global and technical resources delivered through a personal and dedicated service team. Our flexible approach ensures all services are designed around your specific requirements. JLT is well positioned to exceed your expectations with respect to the services required by your City. OUR SERVICES We provide a full spectrum of solutions tailored to the unique needs of public sector entities: Workers compensation Loss control Volunteer firefighters recovery assistance program Claims management Emergency management DisasterPhone RISC Systems Local Community Insurance Services Loss control Fleet safety Jardine Lloyd Thompson Canada Inc is a member of the Jardine Lloyd Thompson Group. Registered Office: The St Botolph Building, 138 Houndsditch, London EC3A 7AW Registered in England No VAT No August 2014 REF

7 PublicStuff PUBLIC SECTOR DIVISION build Your best city Government PublicStuff is the easiest way to engage your community and improve access to city services. cities across the country are using the mobile app, web solution and staff crm system to close service requests, connect residents to their representatives, and follow up directly with members of the community. JLT Canada, in partnership with PublicStuff, is proud to offer our clients a new way to find, track and manage service requests directly from the public. We offer 100% customized mobile solutions to help our clients reach their risk management goals. The PublicStuff software allows towns, cities and municipalities the ability to engage directly with their citizens and receive information about problem areas before claims or incidents happen. This is part of our broader range of offerings to our municipal clients, for whom we have been arranging insurance for over 40 years. We provide each client with a dedicated service team well-versed in the specific dynamics of public sector insurance to deliver bespoke risk management and insurance solutions to meet their specific needs. $128k Annual Savings Oceanside, CA 91% Completed Requests Philadelphia, PA Why do CiTieS around The CounTry Love PubLiCSTuff S mobile app? Completely Customizable no one knows your city better than you. brand your city s app and add information or updates that are relevant to your residents. many cities also use our Civicapps feature to provide their residents information on animal adoptions, city events, and transit data among other things. you can also choose what types of service requests to include depending on the biggest issue areas in your city. Automatic Translations our one voice instant Translation feature ensures PublicStuff is accessible to everyone. for example, if a resident submits a request in french, your staff can opt to receive it in english and then send a reply that s automatically translated back into french. Communication & Notifications reach out to your residents directly with push notifications to keep them updated on the status of their service requests. Push notifications can also be used for city emergency alerts. +51% Resident Engagement Oceanside, CA Take The first STeP ToWard moving your CommuniTy forward Jeff McIntosh T: E: jmcintosh@jltcanada.com

8 PUBLIC SECTOR DIVISION PubLiCSTuff about JLT Canada Jardine Lloyd Thompson Canada inc. (JLT Canada) is part of the Jardine Lloyd Thompson group plc (JLT), one of the world s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. JLT s client proposition is built upon its deep specialist knowledge, client advocacy, tailored advice and service excellence. how are PubLiCSTuff CiTieS Saving money and reducing STaff Time? The average cost per transaction to provide a service online is $3.91 compared to $17.11 to provide the service offline a difference of $13.20 per transaction Center for Public Policy & Administration at the University of Utah JLT is quoted on the London Stock exchange and owns offices in 39 Easy-to-Use Mapping Improved Workflow Data-Driven Decision territories with some 9000 employees. Supported by the JLT international network, it offers risk management and employee benefit solutions in 135 countries. Tools our tools let you visualize service requests thanks to features like esri integration with gis mapping. at a glance you can tell which areas in your city suffer the most from specific types of issues. incoming requests are automatically assigned to the right member of your staff, boosting efficiency. delegate individual tasks to specific people and assign workflow steps. your residents are notified throughout the process, automatically keeping everyone up-to-date with automated notifications. Making We provide custom reporting tools that allow you to make decisions based on the most accurate, relevant data available. for example, these tools can be used to report resident engagement levels or city staff response times. CONTACT Jeff McIntosh T e jmcintosh@jltcanada.com Jardine Lloyd Thompson Canada Inc. Suite 800, 55 university avenue Toronto, on m5j 2h7 Tel fax Jardine Lloyd Thompson Canada inc is a member of the Jardine Lloyd Thompson group. registered office: The St botolph building, 138 houndsditch, London ec3a 7aW registered in england no vat no august 2014 ref

9 RISC SySTEMS PUBLIC SECTOR division RISK. IncIdentS. Safety. claims. Launched in 2010, RISC Systems is JLT Canada s proprietary risk management software. Managing information and data is a key part of the risk management process. Organizations can then use this data and information to help guide them when making decisions about the future. modules Claims Manager capture claim information right from the initial phone call/letter and track its progress through its lifespan. all relevant information can be stored in one file, in one location, including pictures, reports, letters, s, notes, etc. Incident Manager tracking incidents before they become claims is an important step in the risk management process. the Incident manager allows users to input these incidents, whether they be 3rd party or work place safety events. Reporting can be done to find the key risks that are present and any outliers that may become issues in the future. Certificate Manager the certificate manager allows users to track and manage 3rd party insurance certificates. expiry dates are tracked and users are automatically notified of those coming for expiry. electronic certificates can be uploaded to the system to create an online depository as opposed to a paper file cabinet. Building Inspections as part of our building valuation service, RISc Systems can upload property schedules directly into the system, including c.o.p.e. details and valuations such as replacement value. an insurance section has also been added so that users may track their premium values on a year-to-year basis. Health & Safety Manager Keeping detailed records on health & safety inspections is vital to safeguarding organizations from potential claims. the Health & Safety manager allows users to track these inspections, including the employee who did the inspection, date, and conditions that were found. follow up can be done through the system to ensure that any problems are fixed and recorded. to discuss your SpecIfIc RISK management needs, please contact Jeff McIntosh Risk Product Manager T M E jmcintosh@jltcanada.com

10 RISC SYSTEMS RISK. IncIdentS. Safety. claims. about Jlt canada Jlt canada continues to make tremendous strides to improve the way we serve clients by enhancing the efficiency and effectiveness of our processes, systems and operating models to ensure that we improve our service levels. We have retained and hired the best people to spend more time with our clients. Our mainstay for success continues to be driven by our client first approach. transparency, communication, and collaboration are the key to our culture. We will continue to invest heavily in promoting and enabling our culture to ensure that our continued growth and geographic spread does not come at the cost of failing to bring the best of Jlt to our clients. We place our clients first, champion independent thinking and expect to be judged on the results we deliver. training & ImplementatIOn Jlt canada strives to provide the best service for its clients. Implementation and training will be done on a client basis and include the following: Webinars Hands on training with employees troubleshooting & new employee training full operating manual benefits Of USIng RISc SyStemS User-friendly Cloud-based, no software to install Creates a culture of risk management throughout organization Hands-on training Robust reporting features Jardine Lloyd Thompson Canada Inc. Head Office: Suite 800, 55 University avenue toronto, On m5j 2H7 tel fax Jardine lloyd thompson canada Inc is a member of the Jardine lloyd thompson group. Registered Office: the St botolph building, 138 Houndsditch, london ec3a 7aW Registered in england no vat no august 2014 Ref

11 Claims services PUBLIC SECTOR DIVISION experienced and professional Claims management despite the best laid plans, losses can occur that require a claim to be made against an insurance policy. at Jlt Canada, our public sector Claims department provides our clients with prompt, proactive service in the event of a loss. We are dedicated to offer personal, timely service with full knowledge of our clients needs, preferences and contacts. bespoke claim SerViceS our claims management team understands that the high standards and protocols used by Jlt canada may be beyond our clients current capacities. Given the variability in the size and scope of public entities, special thought needs to be given to how to manage claims. We work closely with all of our clients to review their current processes and will either assist in upgrading your current systems, or will handle claims management on your behalf. central claim reporting making a claim against your policy can occur during a difficult time, so Jlt canada established a claims reporting centre, giving clients a single point of call. our claims team will work with your staff to secure the necessary information to allow the claim to proceed quickly and painlessly. claims management SyStem once we receive your claim, it is entered into our claim management System. our claim management System is a web based application that allows us to track all claims or losses reported to the insurer. the system is designed to allow Jlt canada and the claims adjuster to share information in real time, allowing for a speedy resolution. For more information on our Public Sector claim SerViceS, PleaSe contact Andrew Cooksley Vice President, Claims Manager Public Sector Division T: E: acooksley@jltcanada.com

12 PUBLIC SECTOR DIVISION claims SerViceS about Jlt canada Jlt canada is part of the Jardine lloyd thompson Group plc one of the world s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. the value we create is driven through the personal determination of our 9,500 highly motivated and skilled people. Jlt has offices in 40 territories supported by the Jlt international network enabling us to offer risk management and employee benefit solutions in over 135 countries. transparency, communication, and collaboration is the key to our culture. We will continue to invest heavily in promoting and enabling our culture to ensure that our continued growth and geographic spread does not come at the cost of failing to bring the best of Jlt to our clients, all of the time. We place our clients first, champion independent thinking and expect to be judged on the results we deliver. claims adjusters and legal counsel Jlt canada has entered into a strategic alliance with a dedicated claims adjustment firm, who meet our high standards. international Programs Group (ipg), a division of Scm insurance Services, work with us to comply with our claims reporting procedures; providing policy wordings analysis and interpretation; and assisting in negotiations between you and the insurer on any and all claims. in regards to legal counsel, Jlt will work with you and the insurer to ensure a mutually agreed upon solicitor is assigned to your claims. loss reports and risk control We provide customized loss reports tailored to the needs of your organization. these reports are used for risk control, so if a trend in claims can be noticed, a risk management strategy can be put in place to decrease the number of claims, or to better manage ongoing claims. WHy Jlt? our success comes from focusing on the specialties where we know we can make the biggest difference. Jlt canada specializes in having a detailed understanding of the statutory and legal framework surrounding claim management for Public Sector entities. We currently service over 300 municipalities across canada, while managing claims valued at over $18 million. We act in our clients best interests and operate collaboratively as one Jlt to bring the best of Jlt to our clients and trading partners anywhere in the world. central to our culture is the way we work together with our clients, collaborating to leverage our skills from the entire Group and deliver tailored, distinctive and creative solutions. by combining our internal expertise with external strategic partnerships, we can provide our clients with a consultative approach to claims management. Whatever the claims issues, we can resolve them through a creative, responsive and flexible approach. CONTACT Andrew Cooksley Vice President, claims manager meaningful industry experience Bespoke Claim Service t t e acooksley@jltcanada.com Jardine Lloyd Thompson Canada Inc. Suite 800, 55 university avenue toronto, on m5j 2H7 tel Fax our Public Sector claims department are highly experienced in claim management and negotiation for public entities including townships and municipalities; drawing on many years of specific industry knowledge and sustain close relationships with insurers, adjusters and lawyers. our staff will utilize their skills on our clients behalf to determine the best strategy to use in negotiating settlements. Meaningful Industry Experience Loss Reports and Risk Control Our Approach Claims Adjusters and Legal Counsel Central Claim Reporting Claims Management System Jardine lloyd thompson canada inc is a member of the Jardine lloyd thompson Group. registered office: the St botolph building, 138 Houndsditch, london ec3a 7aW registered in england no Vat no Jlt canada will also assist in developing strategies with respect to interpreting difficult claims, where background and legal knowledge with respect to the circumstances are required. September 2014 ref

13 LCIS PUBLIC SECTOR DIVISION LOCAL COMMUNITY INSURANCE SERVICES EnSurIng affordable InSuranCE for CommunIty groups Working closely with municipalities, local governments and community groups Local Community Insurance Services (LCIS) provides coverage that meets the unique needs of clubs and community groups in Canada. We have partnered with Lloyd s of London s underwriting syndicates to tailor coverage that best suits your group s needs. maximum protection and FLexibiLitY LCiS provides an extensive range of insurance products to create the most comprehensive packages possible. We can tailor our offering to meet each group s specific risks and exposure. our experience has confirmed community groups will require some or all of the following insurance covers to protect their risks: General Liability Insurance (Commercial General Liability is available with a minimum $5 million Limit) provides indemnity against claims for bodily injury and/or property damage to the public arising from the negligence of your club or community group professional indemnity endorsement available for any negligence act, error or omission in the conduct of your professional services Non-Profit Directors and Officers Liability Insurance provides coverage against liability incurred through activities/services conducted by your club or community group and for the wrongful acts of your board members and administration Group Accident - Volunteer Workers Insurance provides coverage to volunteer workers if those persons sustain injury while working for and on behalf of your club or community group For more information on LoCaL CommUnitY insurance SerViCeS, please ContaCt Kyle David Account Executive T: T: E: kdavid@jltcanada.com

14 PUBLIC SECTOR DIVISION LoCaL CommUnitY insurance SerViCeS about JLt Canada JLt Canada is part of the Jardine Lloyd thompson Group plc one of the world s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. the value we create is driven through the personal determination of our 9,500 highly motivated and skilled people. JLt has offices in 40 territories supported by the JLt international network enabling us to offer risk management and employee benefit solutions in over 135 countries. transparency, communication, and collaboration is the key to our culture. We will continue to invest heavily in promoting and enabling our culture to ensure that our continued growth and geographic spread does not come at the cost of failing to bring the best of JLt to our clients, all of the time. We place our clients first, champion independent thinking and expect to be judged on the results we deliver. CONTACT Kyle David t t m e kdavid@jltcanada.com Jardine Lloyd Thompson Canada Inc. Suite 800, 55 University avenue toronto, on m5j 2H7 tel Fax Jardine Lloyd thompson Canada inc is a member of the Jardine Lloyd thompson Group. registered office: the St botolph building, 138 Houndsditch, London ec3a 7aW registered in england no Vat no September 2014 ref Business Property & Contents Insurance provides repair and replacement coverage for buildings, fixtures, contents, etc. equipment breakdowns coverage available for mechanical or electrical breakdown of equipment Crime coverage available for employee dishonesty, burglary, money order and counterfeit paper transactions and depositors forgery Facility User and Event Liability Insurance provides short term or annual coverage against claims that may arise out of any special event organized and/or controlled by you For larger community groups or those who operate in more hazardous occupations, reference to the LCiS service team will provide easy access to insurance quotations specifically designed to meet your needs. CoVeraGe insurance is available for individuals, groups, and community organizations that generally share the following characteristics: exists as a not-for- profit group / organization; provides a public benefit to or serves a charitable purpose for the broader community; obtains annual funding of less than $5 million Consists mainly of volunteers (note: these restrictions do not apply to Facility Users and event Liability Coverage) efficiency LCiS offers an online quoting system that enables you to easily complete your insurance transactions. Community groups that require specific underwriting considerations will be referred to a specialist team who will be able to provide you with specific insurance quotations. Some examples of the eligible community groups that we would cover include, but are not limited to: Charitable Groups Cottage and Home owners associations Shared interest Councils Community associations benefits of LCiS Concert bands / ensembles Festival and event Committees Sporting associations recreation / Leisure / Social Clubs Senior Citizen Clubs animal rescue Groups Zoo / Wildlife Sanctuaries Conservation and protection Groups respite Care / Foster Home / temporary Shelter business development Groups Chamber of Commerce Local Services boards Self / mutual Help Support Groups Youth Camps and Clubs a focus on providing coverage for community groups and organizations online quotation and administration system providing convenience and efficiency 100% paperless experienced service team that understands the needs of community groups and associations tailored product offering capable of meeting each group s unique needs broad acceptance criteria ability to ensure the insurance offered meets the requirements of municipal council and local governments.

15 Disasterphone PUBLIC SECTOR DIVISION an essential Disaster planning and recovery tool utilizing leading edge technology have you ever wondered how your organization would maintain channels of communication in the event of an emergency? Who is at risk? imagine a fire or explosion at one of your key facilities or administrative centres or a tornado or catastrophic vehicle impact destroying hydro, fiber optic data and telephone lines. What would you do if a pandemic or toxic spill kept you from your business premises for several days or even weeks? Your operations could be exposed to all of these risks and more. traditional responses from phone companies and insurance claims adjudicators can leave you without telecommunications for over a week before temporary service is restored leaving your organization in breach of provincial or federal emergency management legislation. With Disasterphone you can enjoy the security that incoming call handling and distribution to key staff can be restored almost instantly even when your premises is destroyed or rendered inaccessible. the solution Disasterphone ensures that the lifeline to your organization - your ability to be reached - is maintained at a time when it is most necessary. We use information gathered at the time of your enrollment to mirror your phone system configuration and we retain this information in our database. We create a recovery telephone number to which you direct your normal phone number to enable Disasterphone telecom recovery service. once you've activated the service, we use a crtc licensed telecommunication carrier to route calls to your employee's cell phones, home phones, temporary locations or voice mail boxes - depending on how you've configured the call routing - using the same telephone numbers and extensions For more information on Disaterphone, please contact Jeffrey McIntosh Risk Product Manager T: E: jmcintosh@jltcanada.com

16 PUBLIC SECTOR DIVISION Disasterphone about Jlt canada Jlt canada is part of the Jardine lloyd thompson Group plc one of the world s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. the value we create is driven through the personal determination of our 9,500 highly motivated and skilled people. Jlt has offices in 40 territories supported by the Jlt international network enabling us to offer risk management and employee benefit solutions in over 135 countries. transparency, communication, and collaboration is the key to our culture. We will continue to invest heavily in promoting and enabling our culture to ensure that our continued growth and geographic spread does not come at the cost of failing to bring the best of Jlt to our clients, all of the time. We place our clients first, champion independent thinking and expect to be judged on the results we deliver. used by your council, administration, ratepayers, suppliers and staff every day. never before has compliance with communications emergency management mandates been so easily established and maintained. For Groups, affinities & associations Disasterphone is also a tremendous value added service to be included as a member benefit to business associations and groups. the extension of Disasterphone services can help attract new members, retain existing members and stabilize association and membership fees. Group and association service fees can be structured with payment on a monthly basis, and depending on fee structures, the group can share top line revenue to recapture marketing and administration expenses. large groups electing to add the service as an automatic inclusion can realize tremendous savings on annual Disasterphone membership fees Disasterphone can handle groups in excess of 100,000 members. insurance providers, business associations, franchisors and mlm organizations have recognized the value of Disasterphone service as a valued and relevant business service for their members. as an added incentive the Disasterphone service is extended to affinity and association administrative offices free of charge when the service is provided to members on an automatic inclusion basis. recovery process map CONTACT Jeffrey McIntosh t e jmcintosh@jltcanada.com Jardine Lloyd Thompson Canada Inc. suite 800, 55 university avenue toronto, on m5j 2h7 tel Fax Jardine lloyd thompson canada inc is a member of the Jardine lloyd thompson Group. registered office: the st botolph building, 138 houndsditch, london ec3a 7aW registered in england no vat no september 2014 ref

17 idrive PUBLIC SECTOR DIVISION DEfEnsIVE DRIVIng TRaInIng system idrive is a national program which provides you and your staff with the skills to navigate the roads safely and with confidence. The course will help you anticipate situations and make safe, well-informed decisions. Who needs idrive training? idrive training is available to all staff covered by one of our policies. We can train all licensed drivers who use anything from a regular car to a snow plow or fire truck. even good drivers can benefit from the training, as it goes beyond basic driving skills and includes hazard recognition and response skills. What Does idrive training include? groups of students will spend two and a half to three hours with our instructor as he guides them through how to improve their visual skills and be better prepared for the mistakes of other motorists. upon completion of the idrive program the participant will: improve visual skills and hazard recognition Be more alert to the environment they drive in understand the impact of concentration and focus communicate with other motorists in a positive manner have a better understanding of braking distances and factors which affect them learn the importance of mirror adjustment BeneFits of idrive idrive is a cost free program offered to jlt canada clients on an as needed basis. some key benefits of the program include: reduced number of incidents involving your staff and vehicles potentially fewer claims against your policy due to fewer incidents staff who are more skilled and confident drivers For more information on jlt s idrive program, please contact Ken Little Fleet Safety Instructor T: E: klittle@jltcanada.com

18 PUBLIC SECTOR DIVISION idrive about jlt canada jlt canada is part of the jardine lloyd thompson group plc one of the world s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. the value we create is driven through the personal determination of our 9,500 highly motivated and skilled people. jlt has offices in 40 territories supported by the jlt international network enabling us to offer risk management and employee benefit solutions in over 135 countries. transparency, communication, and collaboration is the key to our culture. We will continue to invest heavily in promoting and enabling our culture to ensure that our continued growth and geographic spread does not come at the cost of failing to bring the best of jlt to our clients, all of the time. We place our clients first, champion independent thinking and expect to be judged on the results we deliver. additional services there are additional fee based services available, should they be required: one-on-one driver training pre trip inspections of vehicles Driver evaluations air brake training should any of these services be required, please contact your jlt canada broker for further information. meet the instructor Ken little is the Fleet safety instructor for the idrive program. Ken brings extensive transportation experience, having been in the industry for over 25 years, as a driver, dispatcher, and commercial driver trainer. Ken has taught entry level participants to obtain their class az license. he is a certified air Brake instructor and has recently completed the Driver certification program (Dcp) from the ontario safety league. Ken is also a volunteer firefighter responsible for the driver training in his fire station. WhY are We DiFFerent We provide each client with a dedicated service team well-versed in the specific dynamics of public sector insurance to deliver tailored risk management and insurance solutions to meet their specific needs. jlt s team has been placing insurance for municipalities for over 40 years - working closely with local brokers within these communities to provide them with the best service possible. We combine this considerable experience with a track record of delivering successful results and tangible value to our clients. our service approach is what sets us apart, in particular our innovative insurance and risk management program design and how we work closely with our clients to enhance and positively communicate their risk profile to the insurance market. CONTACT Ken Little t e klittle@jltcanada.com Jardine Lloyd Thompson Canada Inc. suite 800, 55 university avenue toronto, on m5j 2h7 tel Fax jardine lloyd thompson canada inc is a member of the jardine lloyd thompson group. registered office: the st Botolph Building, 138 houndsditch, london ec3a 7aW registered in england no Vat no september 2014 ref