Medical Travel for Self-Funded Employers
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1 Medical Travel for Self-Funded Employers Orange County Employee Benefits Council Winter 2012 Presented By Jim DiFalco Medical Travel Consultant February 9, 2012
2 What Changed Since 2008? Facilitators focused on corporate market Self-funded plans adding medical travel option RFP s Domestic medical travel added JCI accreditations for international facilities Facilitators add Medical Directors to staff Implementation processes defined Recommended plan document language Captives adding medical travel to program TPA s embedding medical travel into standard plans Patient independent research Employees/dependents traveling for care Very high marks for medical travel experience 2
3 What to cover today? Demonstrate to the benefits advisors the advantages of a well managed medical travel program so you can introduce the concept to you self-funded clients/prospects. what a benefits advisor should look for when considering a medical travel option for a benefits plan case study on how a medical travel program was investigated, sold and implemented case study on a group that has been utilizing a medical travel program since
4 What is Medical Travel? Definition: Traveling outside your immediate geography to get medical care Types of procedures: Orthopedic surgery (knee/hip replacement) Heart surgery (CABG, Valve Replacements) Spine Surgery (Disc Fusion, Laminectomy) Cancer Treatments (DaVinci) Live DonorTransplants (Kidney, Liver) CCSVI Stem Cells 4
5 What isn t Medical Travel? 5
6 Groups interested in Medical Travel High utilization of elective procedures Monopolistic practices of local providers Captives Poor outcomes from local providers Pockets of employees from certain countries/regions (e.g. India, Latin America, etc.) High deductible benefit plan 6
7 Savings Potential US Average Procedure (Insurer Paid) 1 Case Rate 2 Employer Savings % Savings CABG $ 80,000 $ 20,947 $ 59,053 74% Heart Valve Replacement $ 90,000 $ 23,760 $ 66,240 74% Cervical Discectomy with $ 70,000 $ 33,409 $ 36,591 52% Fusion Hip Replacement $ 60,000 $ $ 43,221 72% 1 Source: AHA and CA health plan 2 Includes air fare for two, lodging, per diem, facilitator fee 7
8 Network - Quality and Outcomes Quality Measure US Averages (%) Provider Averages (%) Hospital Acquired Infections Surgical Site Infections Surgical Outcomes Survival % US Survival% Abroad Heart Bypass Liver Transplant US Centers for Disease Control Fortis Hospital, India November 07 thru May According to the Society of Thoracic Surgeons (STS) National Database, the US average risk-adjusted 30-day all causes mortality rate for CABG was 2.1% in National average data acquired from the Scientific Registry of Transplant Recipients at Survival after 1 year. 5. Internal data 8
9 What services does a medical travel facilitator perform? Manages a network of facilities and physicians Educates prospective patients about care options Arranges for care in chosen facility including exchange of medical records Professionally manages each medical case Aids in implementation of a medical travel program Integrates claims operations with the TPA Recommends plan design changes Recommends program launch strategies 9
10 What facilitator features to consider Has domestic and international providers with JCI accreditation Staffs a Chief Medical Officer Offers tools to assess the need for surgery (sometimes says no ) Provides case rates for procedures Vertical integration of functions Deep understanding of self-funding including stop loss Electronic claims transfers with TPA Understands risk concerns and can offer solutions Ability to do PEPM or per use billing 10
11 Case Study Chenega Corporation Introduction by broker Decision making process Savings TPA role Risk mitigation Plan design Launch First medical traveler 11
12 Case Study Chenega Corp (ANC) Chenega Corporation Profile Health Benefits $1.15 Billion Company Provided to all employee classes 5300 Employees PPO and CDHP in a self-funded VEBA trust Primary Focus on Government Contracting $30 MM annual flow through trust 12
13 Medical Travel s Introduction to Chenega 13
14 Key Issues Raised By Chenega Are the cost savings real? Is international medical treatment credible? Incorrect perception that US has best health case system Perceived hassles of travel to distant locations Safety, cleanliness, qualifications Will claims accrue to stop loss? What additional liability could Chenega incur? Could the medical travel program be seamlessly weaved into the existing Chenega health plan administered by Aetna? 14
15 Key Departments at Chenega and their Roles Human Resources Legal Improve benefits offered, manage costs, assess risk Contract review and advice Finance Risk Cost analysis and justification Engaged P&C broker; reviewed fiduciary and general liability policies 15
16 Chenega Cost Savings Analysis $450,000 $400,000 $350,000 $300,000 $250,000 $200,000 $150,000 $100,000 $50,000 $- INDIA MEXICO 16
17 Key Issues Integrating with Aetna New processes developed to handle claims payment and inquiries on a low volume of patients / procedures Support in explaining benefits and options to members Charging costs against stop-loss Support in cost-justification process Aetna Integrating with Aetna-produced communications, benefit summaries and SPD s 17
18 Aetna Engagement Senior Management Account Team Claims* Underwriting Gave final approval to Account team to support the Medical Travel option Led coordination of program between broker, WMA and Chenega Gave guidance to WMA on how to complete and file all claims Provides WMA with cost estimates of procedures if done in the US * Confirmed all claims would accumulate to specific and aggregate stop loss. 18
19 Risk Mitigation - Liability Liability Mitigation Patient education Waivers Facilitator due diligence Review of existing liability protections in place with P&C broker General liability Fiduciary liability Discussion with P&C Broker Additional insurance investigation [Note: Chenega decided they had enough coverage. No changes were necessary] 19
20 Risk Mitigation Medical Complications Medical Complications Insurance Available for purchase by Chenega Per event Analysis of coverage [Note: Chenega decided to self-fund medical complications]. 20
21 Plan Design Employed by Chenega Offer entire domestic and international network Airfare, lodging, per diem for two Waived deductible Waived Coinsurance Waived PTO (with cap) Business Class Travel (based on guidelines) Cash Incentive as a percentage of savings 21
22 Chenega s Medical Travel Launch Human resource managers trained on program (April) Webinars hosted by facilitator Internal training Mailer to all employees Utilized templates provided by facilitator Letter from senior management Flyer FAQ Process Incentives Employee webinars presented by facilitator 22
23 Chenega s First Medical Traveler Summary of Condition Destination Provider Two level spinal fusion Chose surgeon at Fortis Hospitals, India Travel Details Chenega Savings Business Class travel for two. One week recovery / rehab in hotel near hospital. Dates of service August 8 thru August 27, 2011 Based on Aetna s estimates, plan saved anywhere from $12,000 to $32,000 (see next) 23
24 Chenega s First Medical Traveler The care I received was on par, if not superior, to what I could get in the States The Medical Travel option is a significant enhancement to my company s benefit package. 24
25 Case Study East Coast Manufacturer* US Manufacturer with 3,500 employees - background: Program introduced by broker and facilitator Director of Human Resources was program champion Plan design: Waived deductible Waived coinsurance Travel, lodging and per diem for two Cash incentive for medical traveler Program launched in 2008 * Source: Fortis Hospitals 2010 Case Study 25
26 Case Study East Coast Manufacturer* US Manufacturer with 3,500 employees results: Sixty patients traveled for care Procedures performed abroad: Spine (fusion, cervical/lumbar disc replacement) 16 Heart (bypass, valve replacement) 11 Joint replacements (hip, knee) 27 Gastric bypass 6 Total savings - $1.7mm ( ) 40 travelers in 2010 and 2011 * Source: Fortis Hospitals 2010 Case Study 26
27 Questions and Contact Information Jim DiFalco
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