Detailed Client Information (DCI) transaction manual

Transcription

1 Detailed Client Information (DCI) transaction manual The client information or data can be used as a Marketing opportunity to identify new business prospects. Why DCI clients? In addition, this transaction speeds up the process of decision making in terms of the r e - allocation of clients. What is important about this data? This data is used for extractions, analysis, p redictive modelling and market trends. The clients of business units that are indicated in DCI are as follows: Sanlam life SCI Glacier DCI include all primary clients with an in-force Sanlam life policy of which the requested intermediary is the jockey. What do we know about the client? DCI is a single view of the client containing all the information of a client (personal, contact, profile and product). PPS clients of the intermediary is included in DCI although it is not indicated separately. DCI Column Heading Pers_id_nr (Client Id number) Field Description & Detail ID number of client Lid_nr (Lid Number) Unique member number for each client Pers_Last_nm (Surname) Surname of client Pers_First_nm (First name) First name of client Pers_Init (Initials) Initials of client Client_Title (Title) Title of client in English : Mrs, Mr, Miss, Dr, Ms, Adv, Rev, Prof, The Honour Actual Age Current date minus birth date ( e.g. 37, 23 ) Age Group Age group of client : Based on Actual Age Younger than 16 yrs yrs yrs (Starting outs) yrs (Establishers) yrs yrs yrs (Matured) 65+ yrs (Goldens)

2 Race Race of client White Coloured Asian Black Gender Gender of client Male Female Language Correspondence language of client English Afrikaans Education Education level of client: High School Certificate Diploma Degree Honours Doctorate CFP Licensee, Licensed by FPI Qualify for PPS Benefits AFP RFP Market Segment As per application form Salaried Self - Employed Farmer Housewife Scholar / Toddler Professional Own Business Professional - Salaried Pensioner Student Unemployed Business Market Segment

3 Derived Personal income Client Income adjusted with inflation and other applicable information Below R1 000pm (Un-segmented) R1 000pm to R2 999pm (Survivalist) R3 000pm to R5 999pm (Low - Entry Level Market) R6 000pm to R7 999pm (High - Entry Level Market) R8 000pm to R9 999pm (Low - Emerging Market) R10 000pm to R14 999pm (Top - Emerging Market) R15 000pm to R24 999pm (Low Middle Market) R25 000pm to R39 999pm (High Middle Market) R40 000pm to R (Mass Affluent - Affluent Market) R60 000pm to R (Core Affluent - Affluent Market) R80 000pm + (High Net Worth - Affluent Market) category Res_Pstl_cd (Residential Postal code) Home_Tel_nr_area_code (Home Telephone Area Code) Hom_Tel_nr (Home Telephone Number) Cell_Phone_nr (Cell phone Number) Policies surrendered Client has paid up policy Client mature policy in current calendar year Client mature policy next calendar year SCI client flag Glacier client flag Snl Trust client flag Snl Will client flag Snl Pers Loans client flag Snl Life client flag Reality member client flag Lamda Platform flag Legacy Platform flag Residential postal code of client Client's Home telephone area code Client's Home telephone number Client's Cell phone number Indicates if client has had a surrender against policy Indicates if client has a paid up policy Indicates client has a policy that is maturing in current year Indicates client has a policy that is maturing next year Indicates if client has SCI product Indicates if client has Glacier product Indicates if client has trusts Indicates if client has Wills Indicates if client has Personal Loan Indicates if client is a Sanlam Life client Indicates if client is a Reality Client Indicates if client has a Lamda product Lamda products Lamda Matrix risk cover Investment linked Discretionary investments Indicates if client has a Legacy product

4 Sky client flag Indicates if client has a SKY product Highest tariff code Indicates highest tariff code on a product Unspecified Economic ( Class 1 ) Standard ( Class 2 ) Preferential ( Class 3 ) Super ( Class 4 ) Rate Group 5 for professionals Death Benefit flag Indicates if client has a death benefit on any in-force SL policy Death Benefit Death Benefit PV Death Income Increase by Inflation rate death income Joint Life at First Death Final Expenses Benefit Accidental Benefit flag Indicates if client has an accidental benefit on any in-force SL policy Accident Benefit (OLV) Accident Benefit (DU) Accidental death (ASC) Accidental Injury benefit ( ASW ) Accidental Disability (ASO) Dread Trauma Benefit flag Indicates if client has a Dread Trauma benefit on any in-force SL policy Trauma benefit Trauma Benefit (KTV) Accelerating core dread disease ( TAC ) Accelerating comprehensive dread disease (TAW) Stand-Alone core dread disease ( TSC ) Stand- Alone comprehensive dread disease (TSW) Accelerating whole life dread disease ( TAC2 ) Stand-Alone whole life dread disease ( TSC2 ) Accelerating whole life comprehensive dread disease ( TAW2 ) Stand-Alone whole life comprehensive dread disease ( TSW2 ) Disability Lumpsum Benefit flag Indicates if client has a disability lumpsum benefit on any in-force SL policy Disability Benefit (OE2) Disability Benefit (OD2) Disability Benefit (OE3) Disability Benefit (OD3) Unspecified Disability Benefit Fixed Increase death income Disability Benefit (OA10 /OAS) Disability Benefit (OA15) Disability Benefit ( OE1 / OEE ) Disability Benefit for railway employees (OE2P) Disability Benefit (OD1) Disability benefit for railway employees (OD2R) Accelerating disability benefit for regular occupation (OAR)

5 Accelerating disability benefit for regular and similar occupation (OAS) Accelerating functional impairment (OAF) Stand- Alone disability benefit for regular occupation ( OSR ) Stand- Alone disability benefit for regular and similar occupation ( OSS ) Sickness Benefit flag Indicates if client has a sickness benefit on any in-force SL policy Sickness Benefit Trauma Child Benefit flag Indicates if client has a trauma children benefit on any in-force SL policy Child illness and injury ( TSK ) Disability Payment Benefit flag Indicates if client has a disability payment benefit on any in-force SL policy Disability benefit payable in 5 annual instalments ( OE2P ) Disability benefit payable in 5 annual instalments ( OE3P ) Income Protector Benefit flag Indicates if client has an income protector benefit on any in-force SL policy Disability Income Occupational without growth ( OIO,OIO5 ) Temporary disability income without future growth ( OIT ) Overhead expenses protector without future growth ( OIB ) Sickness Benefit (ISI) Sickness Benefit (IS2) Sickness (IS3) Extended Disability income ( OIO3 ) Temporary disability income ( OIT3 ) Death income ( DI3 ) Total and permanent disability income ( OIR ) Funeral Benefit flag Indicates if client has a funeral benefit on any in-force SL policy FS Funeral benefit Spouse FSP Funeral benefit parents FSC Funeral benefit Child FSE Funeral benefit extended family FSC Funeral benefit dependent children (21 +) FSC Funeral benefit dependent children (Student) Funeral ( FSC2 ) Cashback Benefit flag Fund Value Bands Indicates if a client has a cashback benefit on any in-force Sanlam policy Cashback (RS) Total fund value of SILSS ONLY products Less than R5 000 >= R5 000 and < R >= R and < R >= R and < R >= R and < R >= R and < R >= R and < R >= R and < R1.2 mil More than R1.2 Mil ( not applicable ) Snl Trust Wills client estate value Actual Will estate value per client

6 Cumulus Flag Indicates if client has a Cumulus or Echo or Nimbus stratus investment product R30C = Cumulus RA PF5 = Cumulus Preservation Fund PP5 = Cumulus Preservation Fund E40 = Cumulus Saving E42 = Cumulus Saving E43 = Cumulus Saving PF6 = Cumulus Echo Preservation Provident PP6 = Cumulus Echo Preservation Pension R10C = Cumulus Flexi R39C/R40C = Cumulus Echo RA E45 = Nimbus Stratus Investment Cumulus Echo Flag TFSA Flag Indicates if client has a Cumulus Echo investment product PF6/PP6 = Cumulus Echo Preservation funds R39C / R40C = Cumulus Echo Indicates if client has a tax free savings product E99 = Tax free savings account Business Insurance Flag Indicates if a client has Business Insurance as per the application form Included: - Take over of interest (buy&sell) including loan account - Key person / Employment replacement - Contingent liability (Debt / Suretyship / Collateral ins for Business loan / Credit loan account) - Other Total annual recurring prem value Total annual recurring premium value of all SL products Number of SL Prod Number of Sanlam Life products clients have Number of Sci Prod Number of SCI products a client has Number of Glacier Prod Number of Glacier products a client has Time Remaining with Snl Group Nr months until last product maturity date >=0 and <6 months >=6 and <=12 months >12 and <=36 months >36 and <=48 months >48 and <=60 months >60 and <=120 months >120 months

7 Time since last product purchased group Nr months since last product purchased >=0 and <6 months >=6 and <=12 months >12 and <=36 months >36 and <=48 months >48 and <=60 months >60 and <=120 months >120 months Neglected client flag If any of the following has occurred on the client s record in the last 3 years, then the indicator = N - Personal income has been updated. - A Sanlam group product has been purchased SILSS/Glacier/SCI, etc. - Postal or Residential address has been updated. The SILLS jockey has changed / been updated. - address and/or cellphone nr has been updated Total number of products Total number of in-force products a client has ( excl Santam ) Total lapsed policies Number of lapsed policies a client has Total number of risk products Total number of Risk products a client has ( only in-force products ) Death benefit Trauma Benefit Disability Benefit ( OE2 ) Disability Benefit ( OD2 ) Disability Benefit ( OE3 ) Disability Benefit ( OD3 ) Level Term assurance Unemployment benefit ( Table 10 ) Trauma benefit ( KTV ) Fixed increase death income Death income Increase by inflation rate death income Disability benefit ( OA10 / OAS ) Disability benefit ( OA15 ) Disability benefit ( OE1 / OEE ) Disability benefit for railway employees (OE2R) Disability benefit payable in 5 annual instalments (OE2P) Disability Benefit for payable in 5 annual instalments ( OE ) Disability benefit (OD1) Disability benefit for railway employee (OD28) Accidents benefits (OLV) Accidents benefits (DU) Income Benefit Total number of savings products Total number of Savings products a client has This is Sanlam Life only Total number of life annuity products Indicates the number of SL Annuity products a client has ( only in-force SL products ) Life Annuities Life Annuities: Sanlam Capital Protector Total number of retirement annuity products Indicates the number of SL Retirement Annuity products a client has ( only for in-force SL products ) Retirement Annuities : Non PPS Retirement Annuities : PPS

8 Total number of child Endowment Number of Children Endowments Products ( Only for in-force SL products ) Child Insurance Total number of Endowment products Indicates the number of Endowment Products a client has ( only for in-force SL products ) Level Term Insurance Endowment International Endowment Halala Total number of Funeral products Number of SL Funeral products a client has (only for in-force SL products ) Funeral Policies Total number of Sky products Total number of whole life products Number of SKY funeral products a client has Indicates the number of SL Whole life products a client has ( only for in force SL products ) Gro Cover Whole Life Whole Life : Plan 27 Prime Cover Top Cover Whole Life : Sanlam Capital Protector Total number of unit trust products Indicates the number of SCI products a client has