REFERENCE ACCESS OFFER. TNB IT Sdn. Bhd. VERSION 1.0 OF th August 2017

Transcription

1 3 of 2016 REFERENCE ACCESS OFFER of TNB IT Sdn. Bhd. VERSION 1.0 OF th August 2017

2 3 of 2016 CONTENTS INTRODUCTION 5 LEGAL BASIS OF TNB-IT RAO 5 STRUCTURE OF TNB-IT RAO 5 CHANGES TO TNB-IT RAO 6 EFFECT OF CHANGES TO TNB-IT RAO 7 AMENDED TNB-IT RAO 7 DISPUTES 7 NOTICES 8 TERMINOLOGY 9 PART A: SCOPE OF FACILITIES AND SERVICES 10 PART B: QUALIFYING PERSONS 11 PART D: CONFIDENTIALITY AGREEMENT AND NON-DISCLOSURE AGREEMENT 28 PART E: REFERENCE ACCESS OFFER AGREEMENT 40 SCHEDULE CONTENT OBLIGATIONS 108 SCHEDULE 1A 110 FORECASTING 110 SCHEDULE 1B 122

3 3 of 2016 ORDERING AND PROVISIONING 122 ANNEXURE 1B-A 145 NON REFUNDABLE RESOURCE CHARGE 145 SCHEDULE 1C 146 POINT OF INTERFACE AND DECOMMISSIONING 146 ANNEXURE 1C-A 154 LIST OF POINT OF INTERCONNECTION/POINT OF PRESENCE (POI/POP) 154 SCHEDULE 1D 156 NETWORK CHANGE 156 SCHEDULE 1E 161 OPERATIONS AND MAINTENANCE 161 SCHEDULE 1F 173 OTHER TECHNICAL MATTERS 173 SCHEDULE SERVICE SPECIFIC OBLIGATIONS 177 SCHEDULE 2A 179 WHOLESALE LEASED CIRCUIT SERVICE 179 SCHEDULE 2B 183 NETWORK CO-LOCATION 183 SCHEDULE 2C 211

4 3 of 2016 TRUNK TRANSMISSION SERVICE 211 SCHEDULE 2D 216 END-TO-END TRANSMISSION SERVICE 216 SCHEDULE CHARGES 221 SCHEDULE 3A 223 WHOLESALE LOCAL LEASED CIRCUIT SERVICE 223 SCHEDULE 3B 229 NETWORK CO-LOCATION SERVICE 229 SCHEDULE 3C 230 TRUNK TRANSMISSION SERVICES 230 SCHEDULE 3D 236 END-TO-END TRANSMISSION SERVICE 236 SCHEDULE DICTIONARY AND RULES OF INTERPRETATION 246 PART F: DICTIONARY AND RULES OF INTERPRETATION 249

5 3 of 2016 Issued pursuant to the Malaysian Communications and Multimedia Commission, Commission Determination on Access List, Determination No. 2 of 2015) and the Commission Determination On The Mandatory Standard On Access, Determination No. 3 of 2016 INTRODUCTION 1. This Reference Access Offer ( TNB-IT RAO ) specifies the procedures and process to be followed by an Access Seeker who intends to acquire a Facility and/or Service from TNB IT Sdn. Bhd. (Company No M) ( TNB-IT ) LEGAL BASIS OF TNB-IT RAO 2. Pursuant to Ministerial Direction to Determine a Mandatory Standard of Access, Direction No. 2 of 2003, the Commission in exercise of its powers conferred by Sections 55, 56, 104(2) and 106 of the CMA, had issued the Commission Determination On The Mandatory Standard On Access, Determination No.. 3. Further, pursuant to and in exercise of its powers under Sections 55 and 146 of the CMA, the Commission issued the Commission Determination on Access List, Determination No. 2 of 2015, which stipulates the Facilities and Services which must be provided on the terms and conditions of the MSA ( Access List Determination ). 4. Subsection of the MSA requires TNB-IT to prepare and maintain a reference access offer for each Facility and/or Service listed in the Access List Determination that is provided by it to Access Seekers. 5. This TNB-IT RAO is made pursuant to Subsection of the MSA and accepted by the Commission on 30th August 2017 and registered by the Commission on [date]. 6. In accordance with the obligations imposed by Subsection of the MSA, TNB-IT offers each Access Seeker, access to the Facilities and Services described and listed in the Service Specific Obligations in Schedule 2 of Part E of this TNB-IT RAO. STRUCTURE OF TNB-IT RAO 7. The TNB-IT RAO is divided into the following parts: 5

6 3 of 2016 Part A Part B Part C Part D Part E Schedule 1 to Part E Schedule 2 to Part E Schedule 3 to Part E Schedule 4 to Part E Part F Scope of the Facilities and Services Qualifying Persons Access Request Process, Negotiation Process and Timelines Confidentiality and Non-Disclosure Agreement General Terms of RAO Agreement Operators Access Obligations Service Specific Obligations Charges Dictionary and Rules of Interpretation to RAO Agreement Dictionary and Rules of Interpretation to TNB-IT RAO CHANGES TO TNB-IT RAO 8. This TNB-IT RAO may be subject to amendments from time to time. 9. Where an amendment is proposed to be made to the TNB-IT RAO, TNB-IT shall within 20 Business Days before the date TNB-IT proposes to effect the changes, supply an amended copy of the TNB-IT RAO showing the proposed changes to the existing TNB- IT RAO to: 9.1 all Access Seekers who are being provided with access to Facilities and/or Services under the existing TNB-IT RAO; and 9.2 all Access Seekers who have requested access to Facilities and/or Services under the existing TNB-IT RAO within the period of 3 months prior to the making of such amendments, but excluding any such Access Seeker who has since indicated that it does not wish to proceed with its Access Request. 10. For the purposes of the TNB-IT RAO, an amendment shall mean an addition, deletion, or substitution to the provisions of the TNB-IT RAO other than: 6

7 3 of an addition, deletion or substitution, which is undertaken to correct a typographical error; or 10.2 which is specifically mentioned in the TNB-IT RAO not to amount to an amendment of the TNB-IT RAO; or 10.3 an amendment made to the TNB-IT RAO to comply with the MSA or direction or determination of the Minister or Commission. EFFECT OF CHANGES TO TNB-IT RAO 11. Where the terms and conditions of an access agreement are not identical to those in the existing TNB-IT RAO, an amendment to the TNB-IT RAO will not alter the terms of that access agreement except as agreed between the TNB-IT and the Access Seeker. 12. Without prejudice to an Access Seeker s right to dispute a change to the TNB-IT RAO, where the terms and conditions of an access agreement are identical to those in the existing TNB-IT RAO, an amendment to the TNB-IT RAO will be deemed to alter the relevant terms and conditions of that access agreement. Notwithstanding the foregoing, if the Access Seeker disputes the change to the existing TNB-IT RAO, no amendments to the access agreement will be deemed to occur unless and until such dispute is resolved in favour of the TNB-IT either by agreement or determination by the Commission or an unappealable order of the Court. AMENDED TNB-IT RAO 13. Upon expiry of the 20 Business Days in Section 9 of this TNB-IT RAO (or such longer period as TNB-IT determines is necessary to finalise the amendments to the TNB-IT RAO, notice of which may be given by TNB-IT to all Access Seekers), TNB-IT shall: 13.1 make available the amended TNB-IT RAO on TNB-IT s publicly accessible website without delay (including updating its date and version number, both on the cover and on each page of the document); and 13.2 provide the updated TNB-IT RAO to the Commission within 10 Business Days after being made available under Subsection 13.1 of this TNB-IT RAO. DISPUTES 7

8 3 of If an Access Seeker intends to initiate a dispute of any amendment or part or portion of any amendment proposed by TNB-IT, the Access Seeker must initiate the dispute: 14.1 in the case where the Access Seeker had obtained access to the Facilities and/or Services listed in the Service Specific Obligations of Schedule 2 of Part E of the TNB-IT RAO, on the terms and conditions of the TNB-IT RAO, by complying with the dispute resolution procedures in Section 20 of Part E of this TNB-IT RAO; and 14.2 in the case where the Access Seeker had obtained access to the Facilities and/or Services listed in the Service Specific Obligations of Schedule 2 of Part E of the TNB-IT RAO, on the terms and conditions of an individualised access agreement, by complying with the dispute resolution procedures as agreed and stipulated in the individualised access agreement. 15. In the event TNB-IT receives any notice of dispute, TNB-IT shall notify all Access Seekers of the effective date of the amendment. NOTICES 16. All notices, forms, requests which are required to be sent by the provisions set out herein, shall be marked "TNB-IT Reference Access Offer Version 1 Dated 30th August 2017" and sent to the following designated person at the following address and if also sent by , to the designated address below: TNB IT Sdn. Bhd. Level 27, Bangunan Dua Sentral, No.8, Jalan Tun Sambanthan, Kuala Lumpur, Malaysia Attention: Azmady bin Abdul Aziz Business Ventures, TNB-IT Sdn. Bhd. 17. TNB-IT may from time to time change the address for correspondence on any matter affecting or concerning the TNB-IT RAO. Such change will be reflected in the TNB-IT 8

9 3 of 2016 RAO made available or published on its publicly accessible website. A change of address shall not be construed as an amendment to the TNB-IT RAO. TERMINOLOGY 18. The terminology used in this TNB-IT RAO has the meaning ascribed to them in Part F Dictionary. [The remainder of this page is intentionally left blank] 9

10 3 of 2016 PART A: PART A: SCOPE OF FACILITIES AND SERVICES SCOPE OF FACILITIES AND SERVICES 1. The scope of this TNB-IT RAO is, unless otherwise specified in this TNB-IT RAO, limited only to the provision of the Facilities and/or Services, on a wholesale relationship basis only. 2. This TNB-IT RAO is not intended to govern the provision of any facilities and/or services not specified in this TNB-IT RAO except to the extent that the supply of the facility and/or service is incidental to the functionality required for the Interconnection of the Facilities of TNB-IT with the Network of the Access Seeker. 3. The obligation of TNB-IT to agree, in accordance with this TNB-IT RAO, to cover the provision of a Communications Service to the Access Seeker is first subject to TNB-IT being so obliged by virtue of its Licence or by applicable regulations, Determinations and/or Directions, and the Access Seeker being in full compliance of all the material terms of this TNB-IT RAO. 4. This TNB-IT RAO is intended to apply only to the provision of Facilities and/or Services by TNB-IT to the Access Seeker and to incidental matters relating thereto. For the avoidance of doubt, if the access to Facilities and/or Services offered by TNB-IT is accepted on the terms and conditions stipulated in this TNB-IT RAO, this TNB-IT RAO and the offer by TNB-IT and acceptance by the Access Seeker, shall not be construed as conferring benefits on third persons. 5. If an Access Seeker wishes to obtain access to facilities and/or services not specified in the Access List Determination or a QOS or service specification not the subject of any Determination or Direction, the terms and conditions of the provision of such facilities and/or services will remain outside the scope of this TNB-IT RAO. Such terms and conditions will be made available by TNB-IT to the Access Seeker when TNB-IT receives a written request. [The remainder of this page is intentionally left blank] 10

11 3 of 2016 PART B PART B: QUALIFYING PERSONS QUALIFYING PERSONS 1. The Facilities and/or Services offered by TNB-IT under this TNB-IT RAO may be applied for access by: 1.1 Network Facilities Provider; 1.2 Network Services Provider; 1.3 Applications Services Provider; 1.4 Content Applications Services Provider, who hold a valid individual or class licence issued by the Minister. 2. Access Seekers who are Qualifying Persons will be required to provide a copy of the individual or class licence issued by the Minister. 3. The terms Network Facilities Provider, Network Services Provider, Applications Services Provider and Content Applications Services Provider shall bear the meanings ascribed to them in the CMA. [ The remainder of this page is intentionally left blank ] 11

12 3 of 2016 PART C PART C: ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE 1. Application for Access to Facilities and/or Services 1.1 In an application by the Access Seeker for access to TNB-IT s facilities and/or services other than those stated in this TNB-IT RAO: the Access Seeker may request TNB-IT to supply such facilities and/or services by serving an Access Request on TNB-IT; and the purpose of such Access Request is to provide TNB-IT with sufficient information to assess the Access Seeker s request for the supply of the facilities and/or services requested by the Access Seeker. 2 Access Request 2.1 The Access Request submitted by the Access Seeker must: contain the name and contact details of the Access Seeker; specify the facilities and/or services in respect of which access is sought; (c) indicate whether the Access Seeker wishes to accept the terms and conditions for the provision of facilities and/or services based on the then current TNB- IT s then current Reference Access Offer or negotiate an individualised access agreement on mutually agreed terms and conditions; (d) specify the ready for service date(s) for the facilities and/or services that is being sought by the Access Seeker; 12

13 3 of 2016 PART C (e) ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE contain the information (if any) as set out in Section 3 of this TNB-IT RAO that the Access Seeker reasonably requires TNB-IT to provide for the purposes of the access negotiations; (f) contain 2 copies of the confidentiality agreement in the form prescribed by TNB-IT in TNB-IT s RAO properly executed by the Access Seeker; (g) preliminary information regarding the scale and scope of the facilities and/or services that the Access Seeker expects to acquire from TNB-IT pursuant to the Access Request; (h) contain relevant technical information relating to the interface standards of the Equipment of the Access Seeker; (i) specify the QoS for each facility and/or service the Access Seeker requires; (j) provide the relevant information relating to the Access Seeker s Network and the functionality of its services, to the extent that the Access Seeker is aware that such information may affect TNB-IT s Network; (k) specify the type of communications licences held by the Access Seeker and a copy of the licence where a copy had not been previously provided; (l) contain creditworthiness information as set out in Section 5 of this TNB-IT RAO; (m) assessed security (or, if applicable confirmation of security provided) in accordance with TNB-IT s security requirements, as set out in Section 4 of this TNB-IT RAO; (n) contain insurance information as set out in Section 6 of this TNB-IT RAO; and 13

14 3 of 2016 PART C (o) ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE contain such other information that TNB-IT may reasonably request for the sole purpose of providing access to the requested facilities and/or services. 3 Information Request to TNB-IT 3.1 For the purposes of Subsection 2.1(e) of this TNB-IT RAO, TNB-IT must provide the following information to an Access Seeker within 10 Business Days of receipt of a written request from the Access Seeker, to the extent that it is not provided in TNB- IT s Reference Access Offer: any supplementary details of a facility and/or service offered by TNB-IT not included in TNB-IT s RAO, including details concerning all POIs and other locations (including sites deemed to be critical national information infrastructure and other secure sites) at which Physical Co-Location, Virtual Co- Location or In-Span Interconnection is available to the Access Seeker; any supplementary access charges for access to facilities and/or services not included in TNB-IT s RAO (for example, discounts for inferior service levels or surcharges for enhanced service levels); (c) all supplementary technical information relating to the facilities and/or services which may be the subject of the Access Request, which are not included in TNB-IT s RAO, including but not limited to any physical and logical interfaces of its Network necessary to allow the development and deployment of communications services, value-added services and communications Equipment that can interconnect to, and interoperate with, TNB-IT s Network; (d) supplementary details of TNB-IT s operational processes and procedures not included in TNB-IT s RAO (e.g. regarding escorted access at sites deemed to be critical national information infrastructure or other secure sites); (e) supplementary details of TNB-IT s provisioning cycles not included in TNB-IT s RAO and any impact such cycles may have upon an Access Request by the Access Seeker (e.g. capacity constraints); 14

15 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE (f) details of TNB-IT s alternative quality of service targets not included in TNB-IT s RAO and actual achievements of service targets in respect of the facilities and/or services which may be the subject of the Access Request; (g) any security requirements, insurance requirements and creditworthiness information (including a credit assessment form, if available) required by TNB- IT under Sections 4, 5 and 6 of this TNB-IT RAO; and (h) TNB-IT s reason for failing to supply any of the information referred to in Subsections 3.1 to 3.1(g) of this TNB-IT RAO. The provision of information under this Section 3 of this TNB-IT RAO is subject to the confidentiality agreement. 4 Security Requirements 4.1 TNB-IT will be imposing security requirements for the provision of access to its facilities and/or services: if in TNB-IT s assessment which assessment is reasonably undertaken, the Access Seeker presents a credit risk and that imposing the security requirement will materially reduce or remove that risk; which security shall: (i) in respect to facilities and/or services with a minimum period of access, be commensurate with the estimate of the charges payable for the minimum period of access to those facilities and/or services; (ii) in respect to facilities and/or services without a minimum period of access be commensurate with the estimate of the charges payable for a single billing period for those facilities and/or services; 15

16 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE (iii) will be based on the creditworthiness of the Access Seeker (including prior record of payment by the Access Seeker); and (iv) will take into account security previously provided by the Access Seeker. 4.2 TNB-IT will not impose a security requirement on an Access Seeker which: exceeds a commercially reasonable estimate of the charges that will be incurred by the Access Seeker over the minimum period of access to facilities and/or services to be provided by TNB-IT to the Access Seeker; or is designed to, or has the effect of, denying or delaying the Access Seeker s access to facilities and/or services. 5. Creditworthiness Information 5.1 TNB-IT may require the submission by an Access Seeker of creditworthiness information to accompany an Access Request: if TNB-IT reasonably believes that the Access Seeker may not be able pay the charges or any portion of the same or meet any liabilities that may arise under the RAO Agreement; that is publicly available (on this basis TNB-IT may request the Access Seeker to warrant that such information is accurate); and (c) that is commensurate with a commercially reasonable estimate by TNB-IT of the charges that will be incurred by the Access Seeker over the minimum period of access to the facilities and/or services in the RAO Agreement. 16

17 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE 6. Insurance Information 6.1 Subject to Subsection 16.2 of the RAO Agreement and Subsection 10.16(e) of Schedule 2B of the RAO Agreement, TNB-IT may request for additional insurances, the sum of which is to be specified by TNB-IT, prior to the provisioning of new facilities and/or services. 7. Processing of Access Request 7.1 Submission of Access Request TNB-IT may require the Access Seeker to provide an Access Request to TNB-IT if: (i) there is no access agreement in force between TNB-IT and the Access Seeker governing access to the facilities and/or services to which the Access Seeker seeks access; or (ii) there is such an access agreement, but: (A) the current term of this access agreement will expire or terminate within the next 4 months; or (B) the requested facilities and/or services are outside the scope of that this access agreement. 7.2 TNB-IT shall develop a process for desk studies, field studies and Service Qualifications that the Access Seeker may take up prior to entering into an access agreement. 17

18 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE 8. Acknowledgement of Receipt of Access Request 8.1 TNB-IT shall, within 10 Business Days of receipt of an Access Request, respond to the Access Seeker in writing acknowledging receipt of the Access Request and stating that: if the Access Seeker is willing to accept TNB-IT s RAO, TNB-IT will provide access to the facilities and services in accordance with TNB-IT s RAO; if Subsection 8.1 of this TNB-IT RAO does not apply, TNB-IT is willing to proceed to negotiate amendments to TNB-IT s RAO or an individualised access agreement on mutually agreed terms and conditions; (c) TNB-IT refuses the Access Request in accordance with Section 14 of this TNB- IT RAO; or (d) TNB-IT requires specified additional information to make a decision on the Access Request in accordance with Subsections 8.1 to 8.1(c) of this TNB-IT RAO, and once such information is received from the Access Seeker, TNB-IT shall reconsider the Access Request in accordance with this Subsection and 10 Business Days for TNB-IT to consider the Access Request will recommence from the receipt of the information from the Access Seeker. 8.2 TNB-IT will provide a copy of its response to the Commission at the same time that TNB-IT provides the response to the Access Seeker. 9. Request for Additional Information 9.1 Notwithstanding anything else in TNB-IT s Reference Access Offer and this TNB-IT RAO, TNB-IT shall not impose an obligation on the Access Seeker to provide any of the following information to TNB-IT (whether as a condition of the provision of further information or as a condition of assessing the Access Seeker s application, or at any other time): 18

19 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE the Access Seeker s proposed service launch date (though TNB-IT may request the Access Seeker to specify any ready-for-service dates which the Access Seeker requires from TNB-IT in respect of the requested facilities and/or services); details of the functionality of the Access Seeker s proposed service, except to the extent that such functionality may affect TNB-IT s Network; (c) details of the Access Seeker s network rollout plans, except to the extent that such rollout plans relate to ready-for-service dates requested by the Access Seeker; (d) details of the Access Seeker s current or proposed retail charges; (e) details of the Access Seeker s marketing strategy or proposed client base; (f) financial information relating to the Access Seeker s business, except to the extent that such information may be required pursuant to the creditworthiness requirements in Section 5 of this TNB-IT RAO; (g) details of any other supply arrangements or access agreements to which the Access Seeker is or may be a party, except to the extent that such details are directly relevant to technical characteristics of the requested facility and/or service; or (h) any other commercially sensitive information of the Access Seeker which is not strictly required by TNB-IT to supply a requested facility and/or service. 10. One-Off Non-Refundable Resource Charge 10.1 TNB-IT may charge the Access Seeker a one-off non-refundable resource charge (including processing fees and additional and non-routine processing fees) to be determined by reference to the costs incurred by TNB-IT for the allocation of 19

20 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE manpower and other resources to enable the Access Seeker to undertake a desk or field studies, Service Qualifications, test and provide facilities and services for the purposes of Interconnection. Upon request, TNB-IT shall provide a detailed statement in writing to the Access Seeker of the scope of works to be undertaken, the expected duration, the number and designation of the personnel involved and the rate of charges. TNB-IT shall not be obliged to commence work until the scope of works and the said resource charges have been agreed to in writing by the Access Seeker The Access Seeker agrees that the one-off non-refundable resource charge shall also be inclusive of a non-refundable processing fee for undertaking necessary work to process the Access Request as TNB-IT is required to allocate manpower and resources for the same. Processing fees will be mutually agreed by TNB-IT and the Access Seeker. Notwithstanding the foregoing, in the event that, additional and non-routine administrative work is required to process the Access Request where there is insufficient and/or erroneous information provided by the Access Seeker or where the Access Seeker varies or changes the information provided, TNB-IT shall be entitled to charge an additional reasonable fee for undertaking such additional and non-routine work as additional resources are required to do the same If the Access Seeker does not confirm the Access Request, the non-refundable resource charge will not be refunded to the Access Seeker. However, if the Access Seeker executes and returns the RAO Agreement or the access agreement, the processing fee (excluding the additional and non-routine processing fees) will be setoff against the charges for the ordered facilities and services after acceptance of the Access Request. 11. Acceptance of Access Request 11.1 If TNB-IT responds that access to the facilities and services will be provided in accordance with TNB-IT s RAO in accordance with Subsection 8.1 of this TNB-IT RAO, TNB-IT must, within 10 Business Days of such response, provide two copies of the RAO Agreement executed by TNB-IT to the Access Seeker and one 1 copy of the executed confidentiality agreement returned by the Access Seeker in accordance with Subsection 2.1(f) of this TNB-IT RAO that has also been properly executed by TNB-IT The Access Seeker must within 10 Business Days of the date receipt of the RAO Agreement return 1 copy of the executed RAO Agreement to TNB-IT, failing which 20

21 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE TNB-IT will unless informed in writing by the Access Seeker no later 20 Business Days of the date of receipt of the RAO Agreement by the Access Seeker deem the Access Seeker as no longer requiring access to the facilities and services. 12. Negotiation Response 12.1 If TNB-IT is willing to proceed with negotiation of the Access Request in accordance with Subsection 8.1 of this TNB-IT RAO, TNB-IT must set out in its response to the Access Seeker: a place, date and time, not later than 15 Business Days from the date of TNB- IT s response, when TNB-IT s representative that is authorised to negotiate on an access agreement, will be available for an initial meeting with the Access Seeker s representative that is authorised to negotiate on the access agreement, and 1 copy of the executed confidentiality agreement returned by the Access Seeker in accordance with Subsection 2.1(f) of this TNB-IT RAO that has also been properly executed by TNB-IT Unless otherwise agreed between TNB-IT and the Access Seeker, TNB-IT and the Access Seeker shall each ensure that its representatives meet on the date notified pursuant to Subsection 12.1 of this TNB-IT RAO and that such representatives: agree on a timetable for the negotiations, including milestones and dates for subsequent meetings within 3 months from the date of TNB-IT s response; agree on negotiating procedures, including: (i) calling and chairing meetings; (ii) responsibility for keeping minutes of the meetings; 21

22 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE (iii) clearly defined pathways and timetables for escalation and resolution of matters not agreed on the meetings; (iv) procedures for consulting, and including in the negotiating process, relevant experts from each of the Operators; and (v) procedures for preparing and exchanging position papers; (vi) review the information requested and provided to date and identify information yet to be provided by each Party; and (vii) identify what technical investigations, if any, need to be made and by whom such investigations should be made Both Operators shall notify the Commission when the negotiations for the access agreement begin under this Subsection If the negotiations are not completed within the timeframe specified under Subsection 12.2 of this TNB-IT RAO: the Operators may jointly apply to the Commission for an extension of time to negotiate and if the extension of time is not granted by the Commission, there shall be deemed to be a dispute between the Operators and the Dispute Resolution Procedures shall take effect; or either party may initiate the Dispute Resolution Procedures Where the Commission grants a request for an extension of time to complete negotiations of the access agreement, the Operators shall in good faith comply with such conditions imposed by the Commission Provided Always that where such conditions has a monetary or commercial or operational impact on any of the Operators, the affected party shall be entitled to appeal the decision of the Commission or initiate the Dispute Resolution Procedures. The affected party shall within 20 Business Days of the date of the receipt of the Commission s decision in 22

23 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE writing, give notice to the other party of its decision to either appeal the decision of the Commission or initiate the Dispute Resolution Procedures. 13. Refusal Response 13.1 If TNB-IT decides to refuse the Access Request in accordance with Subsection 8.1 (c) of this TNB-IT RAO, TNB-IT will set out in its response to the Access Seeker: the grounds in Section 14 of this TNB-IT RAO on which TNB-IT is relying; the basis of TNB-IT s decision with sufficient particulars to enable the Access Seeker to make its own assessment about the applicability of the specified grounds of refusal; and (c) a place, date and time, not later than 7 Business Days from the date of TNB- IT s response, at which representatives of TNB-IT authorised to review TNB-IT s assessment of the Access Request will be available to meet with representatives of the Access Seeker, for the purpose of discussing the refusal of the Access Request. At this meeting, the Access Seeker may request TNB-IT to substantiate its reasons for refusal (and TNB-IT will do so), and if access has been refused on the basis of the grounds in: (i) Subsection 14.1 of this TNB-IT RAO, TNB-IT must reassess the Access Seeker s original Access Request considering any supplementary information provided by the Access Seeker; (ii) Subsection 14.1(d) of this TNB-IT RAO, TNB-IT must identify when additional capacity or space is likely to be available; and (iii) Subsection 14.1(e) of this TNB-IT RAO, TNB-IT must identify the form of security requirement which would satisfy its concern that the Access Seeker may fail to make timely payment for the requested facilities and/or services, its reasons for the security requirement and why it 23

24 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE considers such concern cannot be addressed through a security requirement under Section 4 of this TNB-IT RAO. 14. Grounds for Refusal 14.1 Without limiting any other grounds that may be relied upon under the CMA, TNB-IT may refuse to accept an Access Request for the supply of a facility and/or service and accordingly may refuse to supply that facility and/or service to the Access Seeker for any of the following reasons: TNB-IT does not currently supply, or provide access to, the relevant facilities and/or services to itself or to any Third Parties (in which case it shall identify any alternative facilities and/or services which it does provide to itself or to any Third Parties, which may be acceptable substitutes), except where the Access Seeker compensates TNB-IT for the original supply of access to facilities and/or services to the Access Seeker; the Access Seeker has not provided all of the information required to be provided in accordance with Section 2 of this TNB-IT RAO; (c) it is not technically feasible to provide access to the facilities and/or services requested by the Access Seeker; (d) subject to TNB-IT s RAO, TNB-IT has insufficient capacity or space to provide the requested facilities and/or services; (e) TNB-IT has reasonable grounds to believe that the Access Seeker may fail to make timely payment for the requested facilities and/or services and such concern cannot be addressed through a security requirement in accordance with this TNB-IT RAO. Reasonable grounds includes evidence that the Access Seeker is not, in the reasonable opinion of TNB-IT, creditworthy; (f) there are reasonable grounds to believe that the Access Seeker would fail, to a material extent, to comply with the terms and conditions applicable to the 24

25 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE supply of the facilities and/or services. Reasonable grounds includes repeated failures by the Access Seeker to comply with the terms and conditions on which similar access to network facilities or network services being provided by TNB- IT to the Access Seeker. (g) there are reasonable grounds for TNB-IT to refuse access in the national interest; or (h) the access is being sought to facilities or services which are not on the Access List Determination. 15. Determination of technical infeasibility 15.1 For the purposes of determining technical infeasibility in Subsection 14.1(c) of this TNB-IT RAO, TNB-IT shall not reject an Access Request on the grounds of technical infeasibility unless TNB-IT establishes that there are substantial technical or operational concerns preventing the fulfilment of the Access Request. Each of the following matters shall be taken into account in determining whether access is technically feasible: economic, accounting, billing, space or site concerns shall be disregarded by TNB-IT except to the extent that space or site concerns may be, taken into account in circumstances where there is no possibility of expanding the space available on the relevant site; any requirement for TNB-IT to modify its facilities or Equipment in order to meet the Access Request will not, of itself, mean that the access is not technically feasible; (c) if TNB-IT asserts that meeting the Access Request would have an adverse impact on Network reliability, TNB-IT must provide evidence that provision of the requested facilities and/or services would result in a specific and significant adverse impact on Network reliability; and 25

26 3 of 2016 PART C (d) ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE TNB-IT must be able to demonstrate that it has considered and found not to be technically feasible (in accordance with this Section) improvements that would allow TNB-IT to meet the Access Request (in whole or part and including for an interim period until any primary difficulties can be resolved). 16. Determination of capacity constraints 16.1 TNB-IT may only refuse an Access Request on the ground set out in Subsection 14.1(d) of this TNB-IT RAO, where TNB-IT notifies the Commission in writing that it does not have sufficient capacity to meet the Access Request because the requisite capacity: is already carrying traffic to capacity or near full capacity; is already reserved for future use by TNB-IT or another access seeker, where such future use shall commence not later than 6 months from the date of the Access Request. If the reserved capacity is not subsequently used by the reserving operator within 7 months from the date of the Access Request, TNB- IT must promptly inform the Access Seeker and, if required by the Access Seeker, re-consider the Access Request in accordance with Part C of this TNB- IT RAO; and (c) in the case of both Subsections 16.1 and of this TNB-IT RAO, TNB-IT is unable to expand capacity within the period forecast by the Access Seeker on the Access Seeker s Access Request. 17. Dispute Resolution 17.1 If, following the meeting between the Operators required to be held pursuant Subsection 13.1(c) of this TNB-IT RAO, for the purposes of discussing TNB-IT s refusal of an Access Request, the Operators have been unable to resolve any differences about the validity of the Access Request and the Access Seeker disagrees with TNB- IT s refusal of the Access Request after a period of 60 Business Days from the date of commencement of discussions, either Operator may request resolution of the dispute in accordance with the Dispute Resolution Procedures Provided Always that the request must be made no later than 20 Business Days of the end of the foregoing 26

27 3 of 2016 PART C ACCESS REQUEST PROCESS, NEGOTIATION PROCESS AND TIMELINES AND INFORMATION DISCLOSURE period, failing which the Operators are deemed to have waived their right to initiate the Dispute Resolution Procedures. [The remainder of this page is intentionally left blank] 27

28 3 of 2016 PART D PART D: CONFIDENTIALITY AGREEMENT AND NON-DISCLOSURE AGREEMENTS CONFIDENTIALITY AGREEMENT AND NON-DISCLOSURE AGREEMENT CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT This Confidentiality and Non-Disclosure Agreement ( this Agreement ) is entered into on this day of 20 BETWEEN TNB IT SDN. BHD. (Company No: M), a company incorporated in Malaysia and having its principal place of business at Level 27, Bangunan Dua Sentral, No.8, Jalan Tun Sambanthan, Kuala Lumpur, Malaysia (hereinafter referred to as TNB-IT ) of the one part; AND [ ] (Company No: ) a company incorporated in Malaysia and having its principal place of business at [ ] (hereinafter referred to as Access Seeker ) of the other part. [TNB-IT and the Access Seeker are individually referred to as Party and collectively as Parties ] RECITALS WHEREAS: A. TNB-IT is a licensed carrier under the CMA and pursuant to the CMA, TNB-IT may offer communications network services within and outside Malaysia. B. The Access Seeker is a licensed carrier under the CMA and pursuant to the CMA, the Access Seeker may offer communications network services in Malaysia. C. Pursuant to the Malaysian Communications and Multimedia Commission ( Commission ) determination on the Commission Determination On Mandatory Standard On Access, Determination No. ( MSA ), the Parties herein have agreed that the provision by TNB-IT of information relating to the granting of by TNB-IT 28

29 3 of 2016 PART D CONFIDENTIALITY AGREEMENT AND NON-DISCLOSURE AGREEMENTS or the procurement by the Access Seeker of facilities and services described in the Service Specific Obligations of Schedule 2 of Part E of the TNB-IT Reference Access Offer Version Number [ ] dated [date] which are facilities and services described in the Commission Determination on Access List, Determination No. 2 of 2015) ( Access List Determination ) and the provision by the Access Seeker of information to TNB-IT pursuant to the submission of an access request to the foregoing facilities and services shall be governed by the terms and conditions of this Agreement ( Access Request ). D. The Parties will pursuant to the submission of the Access Request by the Access Seeker disclose to each other commercially valuable non-public, confidential or proprietary information, such as but not limited to commercial, financial and technical information. E. The Parties agree that the disclosure, use and treatment of Confidential Information by one Party (as a Disclosing Party ) to the other Party (as a Receiving Party ) shall be solely for the purpose of TNB-IT assessing the Access Request of the Access Seeker and shall further be subject to the terms and conditions herein contained. In consideration of the Parties' mutual disclosure of Confidential Information (defined hereinafter) to each other, which each party acknowledges to be good and valuable consideration for its obligations hereunder, the Parties hereby agree and undertake as follows: 1. Non-Disclosure of Confidential Information 1.1 Each Party agrees and undertakes that except as hereinafter permitted or required by this Agreement, for the purposes of this Agreement all information of whatsoever nature (whether oral, written, pictorial, visual or in any other form) relating to either Party or any of its subsidiaries and affiliates including without limitation: the existence and the contents of this Agreement; the existence and terms of any agreement relating to the Access Request and discussions or negotiations relating to the Access Request; (c) all information disclosed as part of the process of setting up the Access Request or otherwise; 29

30 3 of 2016 PART D (d) CONFIDENTIALITY AGREEMENT AND NON-DISCLOSURE AGREEMENTS all information which is disclosed by the Disclosing Party and/or any of its Representatives (as defined below) including information disclosed during the course of meetings or discussions in respect of or relating to the Access Request; (e) all information of whatsoever nature relating to the Access Request or the Disclosing Party (be it internal or external) including but not limited to its business, business plans, affairs, operations, management, accounts, assets and liabilities, finance, financial model, trade secrets, intellectual property, strategy, technology, data, training materials, information that reveals the processes, concepts or methodologies and information in relation to its suppliers, customers, officers, employees, contractors, agents and/or distributors; (f) all information of whatsoever nature obtained by observation during each Party s site visits and service qualifications; and (g) all analyses, compilations, reports, assessments, evaluations, forecasts, studies and other documents prepared by the Disclosing Parties and/or any of its Representatives, which contain or otherwise reflect or are generated from any of the foregoing; shall hereinafter, collectively and individually, be referred to as Confidential Information. 1.2 The Parties agree that the Confidential Information shall be held in confidence by the Receiving Party, shall remain the Disclosing Party s property and subject to Clause 1.3, shall not, without the Disclosing Party s prior written consent (which may be withheld, or given on such conditions, as it thinks fit), be disclosed to any persons (other than the Receiving Party s Representatives), nor used for any purpose whatsoever (other than for evaluation of the Access Request). 1.3 The obligations of confidentiality contained in this Agreement do not apply to any information: that the Receiving Party can demonstrate from its records was properly known to them, without restriction, prior to disclosure by the Disclosing Party; 30

31 3 of 2016 PART D CONFIDENTIALITY AGREEMENT AND NON-DISCLOSURE AGREEMENTS that the Receiving Party can demonstrate is or becomes generally known to the public or in the public domain other than as a result of the action or inaction of the Receiving Party; (c) that becomes available to the Receiving Party as shown on its records on a nonconfidential basis from a source other than the Disclosing Party, provided that such source was not bound by an express or implied duty of confidentiality in respect thereof; (d) that the Receiving Party is required by law or the requirement of any regulatory body to disclose such information, except that the Receiving Party shall promptly give notice to the Disclosing Party of that requirement and disclose only that portion of the information which they are legally required to disclose after having afforded an opportunity to the Disclosing Party to at its cost and expense restrict the disclosure; or (e) for the resolution of disputes between the Parties. 1.4 The Receiving Party shall not disclose the Confidential Information to any person, other than to its Representatives on a strictly need-to-know basis. For purposes of this Agreement, Representatives shall mean any of the Receiving Party s holding and ultimate holding companies, related corporation (as defined under Companies Act 2016), and each of the aforesaid respective directors, officers, employees, auditors and professional advisers from time to time who are directly concerned with the Receiving Party s appraisal of and/or representing the Receiving Party in relation to the Access Request, with the need to know, and has been made aware of the confidential nature of the Confidential Information and the terms of this Agreement. 1.5 If any legal proceedings are commenced or actions taken which could result in the Receiving Party or any of its Representatives becoming compelled to disclose the Confidential Information, the Receiving Party shall, to the extent as permitted by law, immediately notify the Disclosing Party of such proceedings or action in writing before any Confidential Information is so disclosed, and will take all reasonable steps to resist or avoid the requirement for any such disclosure, including all steps that the Disclosing Party may reasonably request, and keep the Disclosing Party fully and promptly informed of all matters and developments relating thereto. 31

32 3 of 2016 PART D CONFIDENTIALITY AGREEMENT AND NON-DISCLOSURE AGREEMENTS 1.6 Notwithstanding the step taken by the Receiving Party as prescribed in Clause 1.5, in the event the Receiving Party or any of its Representatives becomes obliged to disclose Confidential Information to any third party pursuant to Clause 1.5, to the extent permitted by law, the Receiving Party shall disclose to such third party only the minimum amount of information, strictly on need to know basis, for the purposes of discharging its obligations and will to the extent practicable, ensure that confidential treatment be accorded to the Confidential Information disclosed. Furthermore, to the extent permitted by law, the Receiving Party shall give the Disclosing Party prior written notice of the Confidential Information it proposes to disclose, containing a copy of the proposed disclosure and confirmation that in the Receiving Party s legal advisers opinion such disclosure is required and cannot reasonably be avoided, and the Receiving Party shall give the Disclosing Party a reasonable opportunity to discuss the relevant notice prior to any disclosure on how to resist or avoid the requirement of any such disclosure with the Disclosing Party s assistance. 1.7 If either Party is uncertain as to whether any information is Confidential Information, it must treat that information as Confidential Information and as not in the public domain unless and until the Parties agree in writing that the information is in the public domain. 1.8 Each Party must take all steps and do all such things as may be reasonably necessary, prudent or desirable, in order to safeguard the confidentiality of the Confidential Information of the other Party. 1.9 For the avoidance of doubt, nothing in this Agreement is intended to require the disclosure of Confidential Information by either Party. 2. Surrender And/or Destruction of Confidential Information 2.1 The Receiving Party shall, and shall procure that its Representatives shall, within 60 days of a written demand from the Disclosing Party, to the extent practically feasible: 32

33 3 of 2016 PART D CONFIDENTIALITY AGREEMENT AND NON-DISCLOSURE AGREEMENTS return to the Disclosing Party all Confidential Information (and all and any copies thereof or of any part thereof); expunge all Confidential Information from any computer, computer disk, word processor or other similar electronic retrieval or storage device into which it was programmed or in which it is stored by or on behalf of the Receiving Party or any of its Representatives; and (c) destroy all notes, analyses or memoranda containing Confidential Information prepared by or on behalf of the Receiving Party or any of its Representatives; PROVIDED THAT such obligations to return, expunge or destroy shall not apply to such Confidential Information, or notes, analyses, memoranda and the like containing such Confidential Information, that the Receiving Party or any of its Representatives are required by law or professional regulations to retain or is contained in board or committee papers of the Receiving Party or any of its Representatives, or which is for Receiving Party or any of its Representatives own internal credit risk, insurance, conflict checks or quality review checks, accounting purposes and record-keeping purposes. 3. Representatives 3.1 The Receiving Party shall procure that each of its Representatives is made aware of and complies with the terms of this Agreement as if he, she or it were a party thereto. The Receiving Party shall be responsible for any breach of this Agreement by any of its Representatives. 4. Certification 4.1 The Receiving Party shall, upon written request from the Disclosing Party promptly certify to the Disclosing Party in writing that it has complied with its obligations under this Agreement. 33

34 3 of 2016 PART D CONFIDENTIALITY AGREEMENT AND NON-DISCLOSURE AGREEMENTS 5. Designated Persons 5.1 Unless and until the Disclosing Party indicates to the Receiving Party otherwise, the Receiving Party shall make all requests for Confidential Information and all inquiries relating to the Access Request to persons designated in writing by each of the Parties. 6. Offer to Contract 6.1 This Agreement nor the disclosure of Confidential Information constitutes an offer nor the basis of any contract which may be relied upon by any of the Parties. 7. Representation on Confidential Information 7.1 The Disclosing Party shall take reasonable steps to ensure that the Confidential Information to be disclosed to the Receiving Party is true, accurate and not misleading in any material respect and that there is no omission which could be material. 7.2 The Disclosing Party also warrants that it has the requisite power and authority to disclose and/or made available all the Confidential Information. 7.3 If the Disclosing Party subsequently discovers that any such Confidential Information or documentation, or part thereof, is or is likely to be untrue, inaccurate or misleading in a material respect or that its provision or use by the Receiving Party would be unauthorised or in breach of any law, duty or obligation binding on the Disclosing Party, it shall notify the Receiving Party as soon as practicable and correct any such inaccuracy or omission to the best of its ability. 8. Remedies 8.1 Both Parties acknowledge that the Confidential Information to be disclosed hereunder is of a unique and valuable character, and that the unauthorized dissemination of the Confidential Information would destroy or diminish the value of such Confidential Information. Therefore, both Parties hereby agree that the Disclosing Party shall be 34