PRACTICAL GUIDE 2013 All you need to know about your Peugeot Open Europe contract.

Transcription

1 PRACTICAL GUIDE 2013 All you need to know about your Peugeot Open Europe contract

2 EDITOrial 2 Welcome to Europe! I would like to thank you for choosing to travel with Peugeot Open Europe for your vacation. The entire Peugeot Open Europe team is at your service for you to make the most of your holidays in Europe, on board a new, well-equipped Peugeot vehicle, whose power, responsiveness and comfort you will certainly appreciate. To make your journey around Europe easier, our team is here to assist you, from the moment you collect your vehicle to the day you return it to us. For your peace of mind, in the event of an incident, Peugeot Sodexa Assistance remains at your disposal via a dedicated customer services center, a telephone help desk that operates in 41 countries and 41 Peugeot Open Europe centers to provide you with any assistance or information you may require. I would ask you to familiarize yourselves with this guide which explains the content of the Peugeot Open Europe program in detail and provides you with useful information for your journey. I wish you a very happy holiday and a safe journey behind the wheel of your Peugeot. Bruno BERNARD Chief Executive

3 Contents Contacts page 5 www Website page 21 The Peugeot Open Europe contract page 6 Delivery page 8 Conditions of use of the vehicle page 10 (the driver, the international driving permit, passengers, the vehicle, special information for Portugal) Extension page 13 Vehicle return (drop-off location, early page 14 drop-off, items to return, assistance with return, list of centers, public holidays) Purchase page 20 Insurance and assistance page 22 Authorized countries page 24 Insurance conditions page 26 24/7 assistance page 28 Peugeot Open Europe page 33 at your service

4 ALPHABETICAL INDEX Anti-theft device 12 Guides 16 Assistance 22/28 Insurance 22/24 Assistance (exclusions) 31 Insurance (exclusions) 27 Assistance for returns to drop-off center 16 International driver s license 10 Assistance (telephone numbers) 5/12/29 Peugeot Open Europe at your service 33 Authorized drivers 10 Pick-up and drop-off centers 17 Portugal (special information) 12 Complaint filing established by the police 27/28 Public holidays 18 Contacts 5 Reimbursement (in case of return in advance) 15 Countries authorized in contract 24 Return of vehicle 14 Drop-off center (exchange) 14 Return of vehicle in advance 15 Exclusions (assistance) 31 Snow tires 12 Exclusions (insurance) 27 Telephone numbers (assistance) 5/12/29 Extension of contract 13 Vehicle delivery 8 Flat tire 27/31 Vehicle purchase 20 Force majeure (cases of) 32 Vehicle servicing 11 Fuel 9 Website Peugeot Open Europe 21 4

5 Contacts To extend your contract At least 4 working days before the end of your contract, call PEUGEOT OPEN EUROPE, from Monday to Friday (except French public holidays) between 9am and 5pm: +33 (0) To change drop-off center New centre in France Call the new center directly (see contact details in the list of centers or on the website). New center outside France Call PEUGEOT OPEN EUROPE at least 4 working days before the end of your contract, from Monday to Friday (except French public holidays) between 9am and 5pm: +33 (0) To purchase your vehicle Inform PEUGEOT OPEN EUROPE PURCHASE Service at least 21 working days before the end of your contract, from Monday to Friday (except French public holidays) between 9am and 5pm: +33 (0) or +33 (0) Fax: +33 (0) To receive a personalized and confidential quotation, contact PEUGEOT OPEN EUROPE PURCHASE Service infos-tt-rachat@peugeot.com For any assistance problems, contact PEUGEOT SODEXA ASSISTANCE At the 24/7 freephone number Free international call from a landline from the following countries only: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, The Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland and United Kingdom. NB: from a telephone box, you may have to initialize the connection to the local network via a country telephone card or with coins (charges apply). Charges apply to calls from a cell phone. OR at the following number (charges apply): + 33 (0) To send your insurance documents to PEUGEOT OPEN EUROPE SERVICE ASSURANCE (joint European accident statement, complaint filed with the police, detailed report) Par fax : +33 (0) By mail: PEUGEOT OPEN EUROPE SERVICE ASSURANCE 115, avenue de l Arche BP COURBEVOIE CEDEX FRANCE Write to us PEUGEOT OPEN EUROPE PEUGEOT SODEXA 115, avenue de l Arche BP COURBEVOIE CEDEX France 5

6 formalities delivery, return getting around during your holidays buying your vehicle extending the contract You are heading off to discover Europe, with its abundance of artwork, history, magnificent landscapes, different cultures, gourmet specialties and varied traditions in 41 countries authorized by your contract. The PEUGEOT OPEN EUROPE contract To benefit from your Peugeot tax-free, Europe is open to you for one or more contracts of a minimum duration of 21 days per contract and for a maximum total duration of 175 days over a period of 12 consecutive months. 6

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8 THe contract a Delivery NOTE: only the person holding title to the contract (whose name features on the vehicle registration certificate) or his/her spouse bearing a letter of authorization may take delivery of the vehicle. In order to ensure the vehicle delivery process goes as smoothly as possible, you must schedule an appointment or provide us with your flight details. In order to greet you as quickly as possible, once you have arrived, and after collecting your luggage, call the freephone number XXX XXX from a landline at the train station or airport, or phone the pick-up center directly (call charges apply). You will find details of the centers in the list of centers and on the website. For appointments where no flight information has been provided, our representative will wait for no more than 30 minutes beyond the scheduled arrival time. Please contact your delivery center for any change regarding your flight details or the appointed time of delivery. You must present: - your passport (for French citizens living in French overseas territories, the national identity card will be accepted) - your purchase order or voucher - your valid driving license Important note: if you have a mobile telephone number, landline number or address during your stay in Europe, please ensure your PEUGEOT OPEN EUROPE representative is informed before your departure from your home country or, failing that, when you collect your vehicle, in case they need to contact you for any reason. This information will be confidential but is essential for PEUGEOT OPEN EUROPE to assist you. 8

9 THe contract We will provide you with: You will also find in the vehicle: - two keys for the vehicle* - an SD card for the GPS system (if the vehicle is equipped with Peugeot WIP Nav system) A* - the vehicle registration certificate or provisional registration certificate B* - the insurance certificate (with excerpt of coverage policy) C - international automobile insurance green card D - return location information - list of Peugeot Open Europe centers - a reflective vest and warning triangle* C A B D - a joint European accident statement and insurance/ assistance guide - the vehicle owner s manual in French - the vehicle maintenance service record. (this maintenance and warranty booklet has a label, which constitutes the warranty card for your vehicle.) About fuel Any expenses arising from using the wrong fuel, from running out of gas or from using the wrong lubricant will not be reimbursed under any circumstances. The fuel to be used is mentioned on your vehicle registration certificate and inside the fuel filler cap GO (Diesel, Gas Oil) or ES gas (95 or 98 lead-free petrol only). There s a recap diagram on the back of your key ring and on your vehicle registration document. *Important note: all these items must be returned with the vehicle. Any missing items, including in the event of theft, will be charged to your credit card. The vehicle is delivered with a supply of fuel ranging from 10 to 15 liters, depending on the car model. Important note: you are not expected to return the vehicle with a full tank. The remaining fuel does not give any rights to reimbursement. 9

10 THe contract B Conditions of use of the vehicle The driver In order to drive the vehicle, you must be at least 18 years of age and have a current, unrestricted driver s license (not a learner s permit) that is valid for the countries in which you will be driving. The following persons may drive the vehicle: - The person holding the title to the contract (whose name features on the vehicle registration certificate). - His/Her spouse and his/her direct descendents and ascendants if they meet all of the same conditions for obtaining temporary registration for transit as required of the titleholder. Important note: adding or changing any names on the vehicle registration certificate or the international automobile insurance green card is not permitted. International driving permit For driving anywhere within the European Union Nationals of any member country of the European Union with a driving permit issued in the EU do not need an international driving permit. This document could be mandatory for anyone from a country outside the EU. Check with your national Automobile Club. For driving anywhere outside the European Union Regardless of your nationality, the international driving permit is mandatory. Important note: even if you have an international driving permit, you must also have a valid current national driver s license. 10

11 THe contract The passengers A few important rules Children: in Europe, the use of a restraint system, adapted to size and weight, is mandatory for children under the age of 10 (approved child restraint seat up to the age of 7 and booster seat from age 7 to 10). In order to determine the size of the seat, make sure you think about the child s size at the date of delivery. PEUGEOT OPEN EUROPE offers a range of baby seats as accessories. You can order them from your representative. Total number of passengers in the vehicle : The vehicle registration certificate indicates the authorized maximum number of passengers. You must comply with this stipulation for purposes of insurance and civil liability. Children count for a full passenger place, regardless of their age. The vehicle Vehicle servicing Important note: all servicing must be performed by authorized maintenance workshops belonging to the Peugeot network. You will find the intervals for these services in the maintenance booklet in your vehicle. These paying services are at your expense. In between servicing, we recommend you check the oil level, water level, and tire pressure every 1,000 kilometers. Work under warranty Should there be a need to carry out work under warranty, the operation must be performed at an official Peugeot garage. You must present your vehicle registration certificate and the maintenance book with its warranty sticker. 11

12 THe contract Electronic anti-theft device All vehicles are equipped with a system that blocks starting of the vehicle. Useful precautions Never leave the following in the vehicle: - The vehicle registration certificate - The International automobile insurance green card - The keys to the vehicle - SD card for the GPS system if it is equipped with the Peugeot WIP Nav system or a Garmin mobile GPS, particularly for coupé-cabriolets Always lock the vehicle. Never leave any valuables in the vehicle. Theft of personal belongings is not covered. Snow tires Some countries (Germany, Austria, and Switzerland) have made their driving regulations stricter. From 1 November to 31 March, in the event of snow or ice, only vehicles fitted with special equipment (snow tires and/or chains) are allowed to be driven. It is the driver s responsibility to equip the vehicle at their own cost to comply with legislation in a given country, or face a fine or even loss of insurance cover, and be held liable in the event of an accident even if it occurs when the driver has right of way. In case of breakdown, accident, attempted theft or theft Depending on the country in which you are located, call PEUGEOT SODEXA 24/7 ASSISTANCE freephone call only from a landline telephone in one of the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, The Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, and United Kingdom (NB: charges apply when calling from a cell phone); - OR charges are applicable in all countries. For additional information, see the Insurance and Assistance section, pages 22 to 32 or the insurance/assistance guide which explains step-by-step the procedures to follow in the case of an accident. Special information for Portugal Portuguese legislation limits the duration of driving a vehicle registered as TT (Temporary Transit) to 90 days within Portugal. A non-renewable document entitled GUIA DE CIRCULACAO is required and must be obtained from customs. We advise you to do this on border entry or at one of the customs offices in major cities or ports in the country. Non-compliance with these provisions makes you liable for significant customs penalties. 12

13 THe contract C Extension of the contract NOTE: the contract may not be extended beyond the expiration date of the vehicle registration certificate. To extend the contract, you must do the following: Contact Peugeot Open Europe At least 4 business days prior to the end of your contract Peugeot Open Europe, from Monday through Friday (except for French holidays) between 9am and 5pm only: +33 (0) Provide the following information: - the vehicle registration number - the new date for the desired end of the contract - your credit card information: company (MasterCard, Visa, American Express, Diners), number, expiration date Payment for extension of the contract by credit card The daily rate for this extension is: 207 Sedan, 208, 207 SW, 207 CC and Sedan, 308 SW, 308 CC and Partner Tepee and , 508 SW and RCZ , 4008 and Expert Tepee 36 The amount for the extension must be paid immediately by credit card. In case of failure to pay, you are not authorized to use the vehicle beyond the initial contract dates, and PEUGEOT OPEN EUROPE will refuse to establish the new insurance certificate required for extension to the initial contract. In this case, you will assume full civil, property and legal liability for any incidents that may occur. Damages to third parties and other vehicles will not be covered. In cases of contract extension, regardless of the circumstances leading to the early return, the contract will not be reimbursed. In case of return after the date organized, Peugeot Open Europe reserves the right to debit the amount due from your credit account. 13

14 THe contract D Return *Important note: you must return the vehicle in the exact state that it was delivered to you. In order to ensure the vehicle return process goes as smoothly as possible, you must schedule an appointment with your drop-off center at least 4 business days before the expiration of your contract, using the telephone numbers indicated on the map, the list of centers and on the website. For each call, please consider the telephone line opening hours and public holidays. The vehicle must be returned to one of the 41 PEUGEOT OPEN EUROPE centers. If you do not follow this procedure, any expenses incurred will be charged to your credit card. Contact details for all the centers are given in the list of centers and on the website, in the Find your delivery and return sites section. Public holidays are listed on pages 18 and 19 of this guide, on the map and on the website. NOTE: Portuguese legislation limits the duration of driving a vehicle registered as TT (Temporary Transit) to 90 days within Portugal. If you are returning the vehicle to the designated location At least 4 business days before the expiration of your contract, call the agent at the designated location in order to make an appointment. If you want to change the location for returning the vehicle For locations in France, call the agent at the new site at least 4 business days before the expiration of your contract. For locations outside France, call PEUGEOT OPEN EUROPE at least 4 business days before the expiration of your contract, from Monday through Friday (except French holidays) between 9am and 5pm only: +33 (0) PEUGEOT OPEN EUROPE will send you the map of the new site by fax or upon request. This map is also available on the website - Find your delivery and return sites tab. Important note: for sites located outside France (except Geneva), this change will lead to an extra charge to be paid immediately by credit card by calling PEUGEOT OPEN EUROPE. Return charges abroad cannot be reimbursed. 14

15 THe contract If you are returning the vehicle in advance Cumulative conditions must be met in order to receive a partial refund for the unused portion of the contract: - minimum length of initial contract: 30 days - date of return: at least 7 days prior to the expiration date of the initial contract NOTE: in cases of contract extension, the contract will not be reimbursed if you return the vehicle before the end date of the extension. Request for partial refund on the unused portion of the contract You must send a written request for partial reimbursement to the local representative who sold you the contract. Whatever the circumstances behind early return of the vehicle, even in the case of a force majeure a minimum amount, equal to 21 days of the contract, will be retained. Documents and items to be returned with the vehicle - the vehicle registration certificate or provisional registration certificate* - the 2 keys to the vehicle* - the vehicle maintenance service record - the insurance certificate - SD card for the GPS system (if the vehicle is equipped with the Peugeot WIP Nav system)* - safety kit: safety vest and triangle* Our agent will ask you to sign a double copy of the vehicle receipt (French-English) on which the vehicle s mileage and the returned or missing elements will be indicated. You will keep a bilingual (French-English) copy of this document. *Important note: all non-returned elements will be billed to you and debited from your credit card. 15

16 THe contract 2013 rates for missing items Registration certificate: SD GPS WIP Nav card or GPS nomade Garmin: 200 Model Original key Copy of the key CC, 807, 3008 et Not known Not known Select, 308 CC and RCZ Economy and 508 Pack Diesel Select Partner Tepee Expert Tepee Assistance for returning to drop-off centers At delivery of your vehicle, the list of centers and an access map of the center that you chose for its return were given to you. It includes directions for getting there and, for certain centers, it also has a roadbook with photographic reference points. For those vehicles equipped with on-board GPS or Garmin mobile GPS, your pick-up center can program it in advance with directions to your drop-off center. The Peugeot Open Europe website enables you to see your drop-off center and print off directions using Google Maps (see section Find your delivery and return sites). 16

17 THe contract Pick-up and drop-off centers The contact details for the centers are given in the list of centers and on the website in the section Find your pick-up and drop-off site. Also see the map of the center provided by your representative. Calais Brest Nantes Clermont- Ferrand Bordeaux Biarritz Rennes Pau Lyon Nîmes Montpellier Toulouse Perpignan Paris Marseille Nancy Bâle- Mulhouse Avignon Nice Vigo Porto PORTUGAL Lisboa ESPAÑA Madrid UNITED KINGDOM Bruxelles London DEUTSCHLAND BELGIQUE Frankfurt München Zürich Genève SUISSE Fernay- Voltaire Milano Barcelona NEDERLAND Amsterdam ITALIA Roma The details of the centers may change. You can check them on line on our website Key Airport TGV station City center Port terminal 17

18 THe contract Public holidays in France and Europe The table opposite displays the national public holidays for each country. For some cities or towns, local public holidays may have to be taken into account. Reminder: nevertheless, for railway stations and airports, delivery is guaranteed 7 days a week, including public holidays, except in special circumstances. When making an appointment by telephone for the return of your vehicle, please phone on working days, excluding weekends and public holidays. Belgium France Germany January (2) February March (1) April May June July August (2) September 18 (1) Only for Mulhouse and Strasbourg. (2) Only for Munich. (3) Only for Milan. (4) Only for Lisbon. (5) Only for Porto. (6) Only for Madrid. (7) Only for Vigo. (8) Only for Barcelona. October 3-31 (2) November (2) December (1) 24 (2) January (2)

19 THe contract Great Britain Italy Netherlands Portugal Spain Switzerland January (3) February (3) (6) - 28 (6)(7) March (8) 1 April (6) - 15 (6) y May 2-29 June (4) - 24 (5) 24 (8) Juin June 25 (7) July (7)(8) 1 August 11 (8) September 11 (8) - 12 (6)(7) October 1-2 (3) - 4 (3) 1-9 (6) November (7) (8) - 27 (8) December January

20 THe contract E Buying the vehicle at the end of your TT contract You have the option of buying the TT vehicle for yourself, for a family member or for someone you know, at advantageous conditions that take into account the duration of use under the Temporary Transit formula. For re-registration in mainland France only, we will handle all administrative procedures, except for the request for a new vehicle registration certificate (carte grise), which you will need to take care of. The documents required for registering your vehicle will be supplied to you. The time frame for customs clearance is approximately 5 weeks. Please consult us for information on re-export outside the European Union. Inform the PEUGEOT OPEN EUROPE Purchase service directly at least 21 business days before the expiration of your contract, from Monday through Friday (except French holidays) between 9am and 5pm only: +33 (0) or +33 (0) Fax: +33 (0) infos-tt-rachat@peugeot.com For a personalized and confidential quotation please contact PEUGEOT OPEN EUROPE Purchase service by infos-tt-rachat@peugeot.com 20

21 practical information for Europe pick-up and drop-off Peugeot Open Europe remains by your side as you discover the European continent. ALL THE INFORMATION IS ON THE INTERNET On the website, you will find all the information regarding your contract, the cost of fuel (which is updated each week), the value of the currency and conversion rates, as well as maps to pick-up and drop-off centers and their opening days and times. Links to websites on airports, the weather and even tourist offices are also provided. Just follow the leader This site has been designed for you! 21

22 insurance multirisk with no excess covering repairs 24/7 assistance granting you mobility INSURANCE AND ASSISTANCE The Insurance cover is comprehensive without any excess and covers repairs of any damage caused to the vehicle or third parties involved. The 24/7 Assistance supports you throughout the duration of your contract, providing you with emergency solutions and granting you mobility in 41 countries while your vehicle is off the road. 22

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24 INSURANCE AND ASSISTANCE countries AUTHORIZED by your contract REMINDER : Your Peugeot Open Europe contract allows you to travel around 41 countries, including their islands and principalities. Only these countries are covered by your insurance and assistance contract. List of countries authorized within the scope of the contract: Andorra Austria Belgium Bosnia Herzegovina Bulgaria Croatia Cyprus (the Greek part only) Czech Republic Denmark Estonia Finland Germany Gibraltar Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Macedonia (FYROM) Mainland France Malta Monaco Montenegro The Netherlands Norway Poland Portugal Romania San Marino Serbia Slovakia Slovenia Spain Sweden Switzerland United Kingdom The Vatican 24

25 INSURANCE AND ASSISTANCE PORTUGAL IRELAND ESPAÑA UNITED KINGDOM BELGIË / BELGIQUE FRANCE NEDERLAND NORGE DEUTSCHLAND LUX. MONACO ANDORRA DANMARK SCHWEIZ / SUISSE / SVIZZERA SVERIGE (SWEDEN) ITALIA SUOMI (FINLAND) POLSKA EESTI (ESTONIA) CESKÀ REPUBLIKA SLOVENSKO MAGYARORSZÁG ÖSTERREICH (HUNGARY) LIECHT. SLOVENIJA HRVATSKA (CROATIA) SAN MARINO VATICANO BOSNA I HERCEGOVINA MALTA LATVIJA (LATVIA) LIETUVA (LITHUANIA) (SERBIA) SRBIJA CRNA GORA (MONTENEGRO) ROUMANIA MAKEDONIA (MACEDONIA) BĂLGARIJA (BULGARIA) ELLÁS (GREECE) ICELAND CYPRUS Important: the islands that make up the above countries and the principalities are also authorized. Examples: The Balearics and Canaries (Spain) Sardinia and Sicily (Italy) Madeira and Azores (Portugal) Corsica (France). 25

26 INSURANCE AND ASSISTANCE INSURANCE CONDITIONS The insurance cover is comprehensive without any excess and covers the vehicle, its authorized driver, and non-paying passengers in the event of an accident, theft or attempted theft, or vandalism (with police report). WHO IS COVERED? - The contract titleholder as well as any other nonpaying passenger, up to the authorized maximum number of passengers indicated on the vehicle s registration certificate. - The vehicle itself, registered under the French special category T. FOR HOW LONG? You are covered both for assistance and insurance for the duration of your contract, as indicated on your international automobile insurance green card. WHAT IS THE INSURANCE COVERAGE? The coverage is as follows: - civil liability of the driver (including liability for nonpaying passengers transported) - vehicle fire - theft of the vehicle (if reported to the police) - broken windows - damages incurred by accidents involving the vehicle, including acts of vandalism (if reported to the police) - legal protection - coverage of the driver 26

27 INSURANCE AND ASSISTANCE Important note: A summary of the coverage and the limitations is provided on the insurance certificate given at the time of delivery. In case of an accident, always fill out the joint European accident statement. In case of theft, attempted theft or vandalism: always obtain a police report. In the case of theft, you must fax any communication, letters, messages addressed to you, especially if the vehicle is found even after the end of your contract. Fax these documents to the INSURANCE DEPARTMENT at: +33 (0) and send the originals to: PEUGEOT OPEN EUROPE SERVICE ASSURANCE 115, avenue de l Arche BP COURBEVOIE CEDEX FRANCE List of countries covered within the scope of the insurance contract The list of countries covered by your insurance contract can be found on the back of your international green card, handed over at delivery. Exclusions The following incidents will not be covered by the insurance: - flat or damaged tires (except vandalism) - wrong fuel type, empty gas tank or wrong lubricant type - the loss or theft of luggage or personal belongings - fines, tickets and alcohol-related accidents - lost, stolen or damaged keys - any visibly improper use of the vehicle 27

28 INSURANCE AND ASSISTANCE 24/7 ASSISTANCE 28 The assistance cover applies 24/7 across 41 countries and covers the vehicle, its authorized driver and passengers in the event of a breakdown that immobilizes the vehicle, an accident related to the use of the vehicle, theft or vandalism. UNDER WHICH CONDITIONS CAN YOU CALL FOR ASSISTANCe? PEUGEOT SODEXA ASSISTANCE will come to your assistance in the following events: - A breakdown that immobilizes the vehicle and which cannot be repaired the same day - Accident or attempted theft which immobilize the vehicle and of which the resulting damages cannot be repaired the same day (note: in the event of an attempted theft, a detailed report and police report are compulsory) - Theft of the vehicle (note: detailed report and police report are compulsory At the time of the incident, Peugeot Sodexa Assistance is your dedicated contact point and will come to your aid. NOTE: while the assistance of PEUGEOT SODEXA ASSISTANCE is intended to be an invaluable service in the case of difficulties, it should under no circumstances be considered as a complete and comprehensive solution for all types of incidents, nor as a guarantee that you will not have to modify your initial travel plans. No form of compensation may be claimed in such cases. Any litigation arising from the interpretation and execution of these services that cannot be resolved in a non-adversarial manner will fall within the exclusive jurisdiction of the Commercial Court (Tribunal de Commerce) of the city of Paris. HOW WILL THE ASSISTANCE SERVICE HANDLE YOUR CALL? PEUGEOT SODEXA ASSISTANCE handles your calls 24 hours a day and 7 days a week. You can speak with an operator in any of the following four languages: French, English, Spanish or Portuguese. An assistance case number will be assigned to you. Please note it carefully as it will be requested for any communications with PEUGEOT SODEXA ASSISTANCE.

29 INSURANCE AND ASSISTANCE HOW CAN YOU REACH THE 24/7 ASSISTANCE? From a landline, dial an international toll-free number in the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, The Netherlands, Norway, Portugal, United Kingdom, San Marino, Spain, Sweden and Switzerland (note: charges apply to calls from a cell phone), - OR +33 (0) (payable call), for all countries. Note: outside of the above-mentioned territorial limits, representing the 41 countries authorized within the scope of your contract, assistance is not available. HOW DOES THE ASSISTANCE SERVICE WORK? Level one: on-site repair Level two: if on-site repair is not possible Towing to the nearest Peugeot-approved Repairs workshop Level three: if repair takes more than one day First option: rental vehicle* or Second option: accommodation* or Third option: travel* to the repair location of the vehicle registered in category T or to your destination in Europe *Up to a limit of 915 including tax, per incident. Important note: depending on the local availability of rental cars, the rental vehicle provided may not have the same features as the original vehicle in the PEUGEOT OPEN EUROPE contract (automatic/manual transmission with/without air conditioning, etc.). No compensation or damages will be accorded for this discrepancy. 29

30 INSURANCE AND ASSISTANCE What information should you give to the assistance service? Important note: keep the vehicle s registration certificate on you at all times. The information required is as follows: - vehicle registration number - the vehicle s chassis number - name and address of the titleholder of the contract - start and expiration dates of the contract - a telephone number on which we can contact you to notify you of how the repairs to your vehicle are progressing - your itinerary What are the limits on the financial coverage provided by the assistance service? The following expenses are not covered : - meals, miscellaneous refreshments, telephone calls, fax transmissions, toll road fees, tax discs, fuel costs, etc. - losses due to theft of luggage or personal belongings - fines and traffic violation penalties In addition, in case of expenses for rentals, accommodations or transportation contracted for at your own initiative without any prior agreement by PEUGEOT SODEXA ASSISTANCE, these expenses cannot be reimbursed. Important note: all medical expenses shall be the responsibility of the beneficiaries but are covered within the limits of the insurance contract. 30

31 INSURANCE AND ASSISTANCE Exclusions PEUGEOT SODEXA ASSISTANCE will under no circumstances provide assistance for incidents with the following causes: - failure to comply with the maintenance schedule recommended by the manufacturer - lost, stolen or damaged keys - use of the wrong fuel type, running out of gas or using the wrong lubricant - flat or burst tires except in the event of vandalism - immobilization of the vehicle by the authorities, particularly in the case of serious violations (speed and/or driving under the influence of alcohol) or impounding of the vehicle - participation in drag races, sports events or any preparations for such events - vehicle stuck in mud or other - cases of force majeure - any visibly improper use of the vehicle Repatriation of deceased persons In the case of death related to the use of the vehicle registered under the Peugeot Open Europe contract, PEUGEOT SODEXA ASSISTANCE will also cover the repatriation of the deceased for amounts not to exceed the following: - 1,525 including tax, for the death AND burial of the beneficiary in continental France - 4,575 including tax, for the death OR burial of the beneficiary outside of continental France Within the scope of these incidents, Peugeot Sodexa will charge the contract holder all of the costs incurred. 31

32 INSURANCE AND ASSISTANCE Case of force majeure PEUGEOT SODEXA ASSISTANCE cannot be held responsible for failing to comply with the commitments listed above in the case of force majeure. The term force majeure shall be understood to mean any event that is independent of the will of the parties concerned and, in particular: government seizure of property, civil or foreign war, acts of terrorism or sabotage, riots or public disturbances, natural disasters, or strikes, with or without occupation of premises. PROVISION OF A COURTESY VEHICLE The insurance conditions specific to the PEUGEOT OPEN EUROPE contract (vehicle registered in the French special category T ) will be replaced by the insurance conditions pertaining to the substitute rental vehicle provided. - License: the driver must have been in possession of a valid permit for at least one year - Return: the vehicle must be returned with a full gas tank. This is at the customer s expense Reclaiming your vehicle As the titleholder of the contract, you must reclaim the vehicle after repairs. PEUGEOT SODEXA ASSISTANCE will provide tickets for traveling to reclaim the repaired vehicle. Home delivery of the repaired vehicle is not provided for. Certain limitations apply to the use of a rental vehicle: - Minimum age of driver: 21, 23 or 25 depending on the country 32

33 quality of service trust Thank you for the trust you have placed in us, and we hope that our product has been to your satisfaction. SATISFACTION SURVEY Always eager to improve the quality of our service, we would love to hear your feedback. Every year, a specialized research institute, Ipsos, puts various questions to our customers and we would be grateful if you would take the time to fill in the questionnaire that will be sent to you by , if you are selected for this study. 33

34 PEUGEOT SODEXA ASSISTANCE Freephone number : Free international call from a landline telephone only in the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Norway, The Netherlands, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom. Note: from a telephone box, you may have to initialize the connection to the local network via a country telephone card or with coins (charges apply from mobile phones). Toll number: +33 (0) RCS Paris Production : chantalvalléecommunication - Illustrations: Moviken Photos: shutterstock.com - Photos not binding