We are pleased to inform you that 24 Hour Mobility has launched the first build your own mobile device insurance product.

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1 Dear Valued customer, We would like to take this opportunity to thank you for your continued confidence in 24 Hour Mobility and we trust that we continue to meet your expectations in terms of product and service delivery. With effect from the 1 st of September 2015, 24 Hour Mobility has undergone re-branding. After 14 years of growth and evolution we felt that our logo needed to catch up, be relevant and match our modern approach to mobile device insurance. Rest assured we are still the same brand that you know, love and trust. BUILD YOUR OWN MOBILE DEVICE INSURANCE We are pleased to inform you that 24 Hour Mobility has launched the first build your own mobile device insurance product. We understand that each of our customers are unique and all lead different lifestyles; thus requiring their own tailor-made insurance solution to meet those specific needs: All Risk Cover Liquid and Accidental Cover Repair Only Cover To find out more about these products please visit or contact ENHANCED POLICY WORDING We have taken the opportunity to enhance our policy wording to ensure that specific exclusions are explained adequately. It is important to us that each of our customers are fully informed and aware of perils which are not covered under this policy. 1. Loss or damage arising from the MOBILE DEVICE being left unattended or exposed when unknown persons or 3 rd parties are in your home, office or similar area. The previous version of wording excludes loss or damage arising from the MOBILE DEVICE being left exposed in a public place; we have elaborated on the fact that when 3 rd parties enter your home, it becomes a public space. 2. Loss or damage arising from the MOBILE DEVICE being removed from your locked home, office or similar area where there is no proof of forcible or violent entry into the area. Theft from a locked home, office or similar area is covered if proof of forcible and violent entry is provided. 3. Loss, damage or defect arising from any software or application. 4. Loss or damage caused by electronically conveyed viruses. Please take the time to review the new policy wording and disclosure document attached to this letter. 81B Eden on Bay, Cnr Otto Du Plessis & Sir David Baird Drive, Big Bay, 7441 T: F: E: info@24hourmobility.co.za Reg. No. 1997/07463/07 Vat No Authorised Financial Services Provider FSP No

2 By continuing to choose 24 Hour Mobility Insurance, you have demonstrated your preference for an exceptional product. We thank you for the confidence you have placed in us and we endeavour to provide you with truly remarkable service. Satisfied customers are our best marketing partner, so I encourage you to give us feedback on how we re doing. If we ever disappoint you, we hope you ll let us know; we ll do everything we can to make things right. In the meantime, if you have a question or require assistance, please feel free to contact us. Yours sincerely, Candice Spidalieri 81B Eden on Bay, Cnr Otto Du Plessis & Sir David Baird Drive, Big Bay, 7441 T: F: E: info@24hourmobility.co.za Reg. No. 1997/07463/07 Vat No Authorised Financial Services Provider FSP No

3 What you are covered for Policy Wording SPECIAL NOTE REGARDING DUE CARE AND PRECAUTION At all times you must take reasonable steps to safeguard the MOBILE DEVICE from loss, damage or theft. Any repairs to the MOBILE DEVICE must be carried out by a repairer authorised by Guardrisk Insurance Company Limited or their appointed nominee. SPECIAL NOTE APPICABLE TO ALL SECTIONS OF THE POLICY: It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times. In return for paying your premium we Guardrisk Insurance Company Limited (your Insurer) will cover the MOBILE DEVICE detailed in your Schedule for the chosen cover. The different sections as indicated in your policy schedule may include: - All Risk - Liquid & Accidental - Repair Only ALL RISK (CELLPHONE) This section offers cover for accidental unforeseen physical loss or damage to the insured MOBILE DEVICE occurring anywhere in the world which includes: - Theft - Loss - Liquid Damage LIQUID DAMAGE & ACCIDENTAL DAMAGE This section offers cover for accidental unforeseen physical damage to the insured MOBILE DEVICE occurring anywhere in the world which includes: - Liquid Damage REPAIR ONLY COVER This section offers cover for accidental unforeseen physical damage to the insured MOBILE DEVICE occurring anywhere in the world which includes: There is no cover for damage caused by liquid and the cover under this section is for the cost of the repair of the device only. Should the device be deemed beyond economical repair, there will be no replacement of the MOBILE DEVICE. In the event that the device can be repaired, the Insurer will pay the costs reasonably incurred to restore it to its original working condition immediately before the damage. The policy will automatically be cancelled where a device is deemed uneconomical to repair. Should the cost of repair exceed more than 70% of the insured value, the device will be deemed as beyond economical repair. PERIOD OF INSURANCE (Applicable for All sections of cover) Cover is provided for each month for which your premium is paid to your Insurer. The premium is payable in advance for the month of cover that follows. Premiums are calculated on an annual basis and payable monthly. All premiums must be paid timeously to ensure that you have continuous and uninterrupted cover for the MOBILE DEVICE. The Insured value of the MOBILE DEVICE is contained in your Schedule overleaf. This is the maximum value your Insurer will pay in the event of a loss, less your first amount payable and any dual insurance, betterment or depreciation. ALL RISK COVER (Replacement or repair) At the time of loss, the claim will be paid on the replacement value of the MOBILE DEVICE. Your Insurer retains the right to settle any claim on the basis of the cost of repairs or replacement at their sole option. In the event that the MOBILE DEVICE i) Can be repaired, your Insurer will pay the costs reasonably incurred to restore it to its original working condition immediately before the damage. This will be done at the discretion of the Insurer. ii) Is replaced by your Insurer, they agree to replace the MOBILE DEVICE with the same make and model as the Insured MOBILE DEVICE unless the same make and/or model is no longer available. The Insurer will then replace with a MOBILE DEVICE of the same value and similar functions as the original MOBILE DEVICE at the time of loss. You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change. EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for) i) The costs of replacing, reinstating or making good wear and tear, gradual deterioration, scratching or other superficial damage to outer casings, aerials or keypads. ii) Any loss or damage during the hire or loan of the MOBILE DEVICE to another person. iii) Loss of or damage to the MOBILE DEVICE resulting from theft or any attempt thereat from any unattended vehicle, unless the vehicle was locked and the MOBILE DEVICE is concealed in the cubby hole or boot. Any such loss must involve forcible and violent entry into the vehicle. iv) Loss or damage to batteries, other than when they are stolen or lost together with the MOBILE DEVICE. v) Loss or damage arising from the MOBILE DEVICE not being safeguarded whilst being charged. vi) Consequential loss of any kind whatsoever. vii) Loss of or damage to accessories and or car kits. viii) Loss or damage arising from the MOBILE DEVICE where it is left unattended in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage. ix) Loss or damage arising from the MOBILE DEVICE being left unattended or exposed when unknown persons or 3 rd parties are in your home, office or similar area. x) Loss or damage arising from the MOBILE DEVICE being removed from your locked home, office or similar area unless accompanied by forcible or violent entry into the area. xi) Loss or damage to your SIMCARD unless the optional SIMCARD cover has been included from inception of the policy. Loss of your SIMCARD involving theft must involve theft of the MOBILE DEVICE. xii) Loss of or damage to the MOBILE DEVICE arising from or contributed to by gross negligence or wilful conduct by you. xiii) Loss or damage arising from a wilful act carried out by any other person known to you. xiv) Loss or damage arising from a manufacturers defect. xv) Loss, damage or defect that is covered under the manufacturer s warranty. xvi) Loss, damage or defect arising from any software or application. xvii) Loss or damage caused by electronically conveyed viruses. xviii) Loss or damage arising from remote jamming devices or related events. xix) Loss or damage arising from any unauthorised repairs or as a result of bad workmanship by an unauthorised repairer. xx) Loss or damage resulting from political or non-political riot, strike or civil commotion, public disorder, war, invasion, terrorism or public violence which is insurable by SASRIA (South African Special Risks Insurance Association) is excluded from this cover. EXCESS STRUCTURE What you pay in the event of a claim Each time you have valid claim under this policy, you agree to pay a first amount payable, which is: ALL RISK CELLPHONE COVER In the event of a TOTAL LOSS (In other words lost, stolen or beyond economical repair) i) R ii) 2 nd loss within 12 months this amount increases to R iii) 3 rd loss within 12 months this amount increases to R iv) All claims within 60 days of inception will have an additional R and is R for all other losses thereafter

4 LIQUID, ACCIDENTAL CELLPHONE COVER In the event of a TOTAL LOSS (the event of beyond economical repair) i) R ii) 2 nd loss within 12 months this amount increases to R iii) 3 rd loss within 12 months this amount increases to R iv) All claims within 60 days of inception will have an additional R and is R for all other losses thereafter REPAIR ONLY CELLPHONE COVER and is R for all other losses thereafter. WHAT TO DO IN THE EVENT OF A CLAIM In the event of a claim in terms of the policy, you must do the following: i) Report the incident to Pinnacle Marketing (Pty) Ltd by phone or fax: or claims@24hourmobility.co.za as soon as reasonably possible after the discovery of the loss or damage. ii) Within 30 (thirty) days of the loss or damage you must have reported and supplied all relevant information and details of the claims we have requested or your claim may be repudiated. iii) As soon as possible following a loss by theft you must report the incident to your SERVICE PROVIDER and arrange for the SIMCARD to be deactivated and your HANDSET or MOBILE DEVICE must be blacklisted. Failure to do so will lead to your claim being rejected. iv) In the event of stolen or lost MOBILE DEVICE you must report the occurrence to the South African Police Services, within 48 hours and to any other Police Service in any other country. Documentary evidence of a police reference number must be obtained and sent to Pinnacle Marketing (Pty) Ltd together with the completed claim form. Cancelling of cover This policy may be cancelled at any time by either party giving 30 (thirty) days notice in writing: i) This policy may be cancelled at any time by either party giving thirty (30) days notice in writing. ii) MULTIPLE CLAIMS, in the event that 3 or more claims are lodged against this policy in any 12 month period, your Insurer may its discretion give 30 (thirty) days notice due to adverse claims experience. In the event of a device that has been lost or stolen and the claim has been declined for whatever reason, the Insurer will cancel the policy and will no longer collect premiums on the device. In the event of a device that has been damaged and the claim has been declined, the Insurer will suspend cover for accidental physical or liquid damage until such time that proof of repairs for the device is submitted to the Insurer. Fraud or any attempt thereat If you or anyone acting on your behalf submits a fraudulent claim or forged or false document to support a claim, the Insurer will repudiate your claim and cancel your policy with immediate effect. The Insurer is entitled to recover the amount that was paid to you in respect of the claim. Transfer You may not transfer the benefits of this contract to anyone else. Increase/Decrease in value The value of the MOBILE DEVICE can increase or decrease from the INSURED VALUE reflected on your schedule. Guardrisk Insurance Company Limited and your broker, Pinnacle Marketing (Pty) Ltd cannot be held accountable in such circumstances for the increase or decrease in value that occurs. Should you wish us to increase or decrease the value of the MOBILE DEVICE. It is your responsibility to notify Pinnacle Marketing (Pty) Ltd of your requirements. Upgrade or change in HANDSET or MOBILE DEVICE It is your responsibility to notify Pinnacle Marketing (Pty) Ltd in writing of the change or upgrade of the MOBILE DEVICE covered by this policy. Failing to do so will result in your claim being repudiated. Increase in premium The Insurer may from time to time increase your premium on the MOBILE DEVICE. This will be done at the discretion of the Insurer giving the required 30 (thirty) days notice. IMPORTANT CONTACT NUMBERS Pinnacle Marketing (Pty) Ltd: SPECIFIC CONDITIONS i) You must give all reasonable assistance in the recovery of the lost or stolen MOBILE DEVICE and identification thereof. ii) The Insurer may request proof of forcible entry in the event of a break in at your home, office, storage facility, vehicle, or any other building or dwelling. iii) The Insurer may request proof of forcible entry in the event of a locker, drawer or locked storage compartment being broken into. iv) Any MOBILE DEVICE which has been replaced by your Insurer and recovered becomes the property of the Insurer. The original device if recovered also becomes the property of the Insurer. v) In settling your claim your Insurer can take over the handling of the claim in your name and the prosecution of any criminal action in connection with the loss or damage. vi) Should you fail to pay the required excess on the approved claim for your MOBILE DEVICE within 90 (ninety) days from date of loss, the claim will be treated as not taken up. vii) In the event of your claim being rejected by your Insurer and you disputing such rejection, you may take legal action by the way of service of summons against your Insurer within 180 (one hundred and eighty) days of the date of rejection, failing which you forfeit the claim and no liability can arise in terms of such claim. GENERAL TERMS AND CONDITIONS OF COVER (Applicable to all sections of cover) Observance of policy conditions You will not be covered under this policy unless you fulfil all your obligations and you pay the premium due up to the date of the event giving rise to a claim under this policy. This policy shall be voidable if there is any misrepresentation, misdescription or non-disclosure of any material information relevant to this policy. Dual Insurance We shall not be liable to pay more than our rateable portion of the claim where there is any other insurance policy covering the same MOBILE DEVICE against the same event.

5 INSURANCE DISCLOSURE DOCUMENTS DISCLOSURES REQUIREMENT IN TERMS OF SECTION 4 TO 7 OF THE GENERAL CODE OF CONDUCT OF THE FINANCIAL ADVISERS AND INTERMEDIARY SERVICES (FAIS) ACT, No 37 OF 2002 The purpose of this document is to provide you with key information that you should know before proceeding with the policy. As a policy holder you have the right to the following information: For the purpose of this document, FSP = Financial Services Provider as defined in the FAIS Act, and is the insurance broker or intermediary. Name of the Intermediary Broker Pinnacle Marketing (Pty) Ltd. Legal Status: Registered Company: Registration No. 1997/007463/07 Registered as a Financial Services Provider, FSP No Vat No: Postal Address: P O Box 199, Melkbosstrand, 7437 Street Address: Office 81 Eden On The Bay Mall, cnr Otto Du Plessis and Sir David Baird Drive, Big Bay, Cape Town, 7448 Compliance Department: Moonstone compliance (Pty) Ltd, practice number 188, Call Phone Number: Fax Number: Complaint Resolution Policy: In terms of the FAIS Act we are obliged to set up a complaints resolutions process. We haveimplemented a complaints resolution process, which would be available for your perusal, should you require such. Please contact our office should you wish to obtain more detailed information in this regard. Conflict Of Interest Policy: Should a material Conflict of Interest as intended in the FSP s Conflict of Interest management policy arise, this will be disclosed to you at the earliest opportunity. The policy is available upon on request. Claims Procedure: Inform the Underwriting Manager within thirty (30) days of the loss that you wish to make a claim. Name of Underwriting Manager Monitor Administrators (Pty) Ltd. Legal Status: Registered Company: Registration No. 2003/004608/07 Registered as a Financial Services Provider, FSP No Vat No: Postal Address: P O Box 467,Kloof,3620 Physical Address: 45 Old Main Road, Kloof, 3610 Phone Number: Compliance Department: Independent Compliance Management Solutions CC, dsmith@compliancesolution.net Complaint Procedure: Customer satisfaction and retention of your business is vital to us and has been one the tenets of our ongoing success. We appreciate the effort you take in bringing a problem to our attention and arecommitted to the prompt and fair resolution of any complaints. We would appreciate it if you would refer initial problems to your client service consultant or their superior. If you do not receive a satisfactory resolution please do not hesitate to lodge a complaint with our compliance office. Name of Insurer: Guardrisk Insurance Company Limited ( Guardrisk ) Reg No. 1992/001639/06 Physical Address: 3rd Floor, 102 Rivonia Road, Sandown, Sandton 2196 Postal Address: PO Box , Sandton, 2146 Telephone Number: Facsimile Number: /2 Legal Status: Guardrisk is an Authorised Financial Services Provider in terms of the FAIS Act. FAIS registration number is: 75 FAIS Registration: In terms of the FSP license, Guardrisk is authorised to give advice and render financial services for product CATEGORY I: Short-term Insurance: Short-term Insurance: Personal Lines Commercial Lines PI and FG Cover: Compliance Officer: Complaints: Conflict of Interest: Method of Premium Payment: Guardrisk has a Professional Indemnity Cover and a Fidelity Guarantee Cover in place. The Compliance Officer: Tel: , Fax: compliance@guardrisk.co.za You can access our Complaints Resolution Policy at: or complaints@guardrisk.co.za You can access our Conflict of Interest Management Policy at: Monthly Debit Order deductions via your bank account. Pinnacle Marketing (Pty) Ltd earns a commission (20 % of the monthly premium) which is paid by the Insurer. Monitor Administrators earns an underwriting management fee (11 % of the monthly premium). ADDITIONAL DISCLOSURES The following details reflect the contractual relationship between the Parties 1. The Intermediary/Broker is an FSP authorised by the Insurer to offer Mobile Device Insurance on behalf of the Insurer. 2. The Underwriting Manager is mandated to provide administration and underwriting services on behalf of the Insurer. 3. All insurance remuneration due to the FSP is paid by the Insurer. 4. The Intermediary/Broker and the Insurer do not have any common shareholding. 5. The Intermediary/Broker holds Professional Indemnity Insurance. 6. The Intermediary/Broker has received more than 30% of its total remuneration from one product supplier within the past 12 months. 7. As an authorised Financial Services Provider we may not request or induce in any manner a client to waive any right or benefit conferred on theclient by or in terms of any provision of the General Code of Conduct, or recognise, accept or act on any such waiver by the client. 8. I must be aware of the possible consequences of the misrepresentation or non-disclosure of a material fact or the inclusion of incorrect information. 9. Upon request I must be supplied with hard copy or written or printed record of any transaction requirement within a reasonable time. IMPORTANT - PLEASE READ The benefits of the product offered are detailed in the policy document. The premium for the product is as stated on the policy document. Fees Brokerage and commission earned are as stated above. You are entitled to cancel this contract within a period of 14 days after inception Should you decide that the product does not meet your requirements. You must be provided with a copy of your policy document. Should you be dissatisfied with any aspect of your insurance contract you may State your case to the Compliance department of the FSP or the Compliance department of the Insurer. If you do not receive a satisfactory Response, you may make a compliant to the office of the Short Term Insurance Ombudsman which can be contacted as follows: Ombudsman for Short Term Insurance: Physical Address: Sunnyside Office Park 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown Phone Number: For your convenience, an easy to remember share call number 0860 OMBUDS ( ) info@osti.co.za