We care about cars. We care about you.

Transcription

1 FLEET ASSISTANCE We care about cars. We care about you. 1

2 Range of services Fleet Assistance (as of October 1st, 2016) A competent company contracted to Arval Deutschland GmbH is available to provide the services of the Fleet Assistance roadside and accident assis- tance. This company provides the services of Fleet Assistance pursuant to the following imprinted conditions. These conditions are also decisive for the legal relationship between Arval Deutschland GmbH and the customer. All details and conditions of Fleet Assistance should therefore be taken from the conditions set out below. Name and address of the insurer: ARISA Assurance S.A., 5, rue Eugène Ruppert, 2453 Luxembourg, Luxembourg. All notifications and declarations, as these relate to the insurance contract, must be submitted to the insurer in written form. Claims of the insurant relating to the insurance policy can be made directly to the insurer. Culpable conduct and knowledge of the insured party of this concern- ing the event insured against can be taken into consideration insofar as knowledge and conduct of the insured party concerning the event insured against may be of legal importance in accordance with the con- ditions of the insurance or the statutory provisions. The persons covered include the legitimate driver and the legitimate passengers of the insured vehicle (referred to as the persons covered hereinafter). Service Line 0800 / (0 Ct/min) From outside of Germany (0)89 /

3 PART A VEHICLE-RELATED SERVICES. PART A VEHICLE-RELATED SERVICES. 1. Subject matter of the insurance policy 1.1 Within the framework of the conditions below, ARISA shall effect the following services via its service providers after a breakdown or accident of the vehicle entitled to assistance: Breakdown and accident assistance (10) Towing (11) Replacement parts dispatch (12) Rail, flight, rental car expenses (13) Overnight accommodation expenses (14) Vehicle collection in case of repairs, theft and unfitness of driver (15) Garaging expenses (16) 1.2 All vehicles are entitled to assistance are which a are designed and equipped for the transport of persons and have not more than nine seats (including the driver s seat), b including load, do not exceed an overall width of 2.55 m, an overall length of 10 m, 3 m in height and the permissible maximum weight of 5,000 kg. (Vehicles with over 3 m in height but less than 3.2 m and exceeding a maximum weight of 5,000 kg but not exceeding 7,500 kg are entitled to assistance within Germany). For vehicles within the scope of fleet administration a permissible maximum weight of up to 3,000 kg applies. 1.3 The persons covered, i.e. the Arval Deutschland GmbH customer, the legitimate driver as well as the legitimate passengers of the vehicle entitled to assistance, qualify for the services listed in article 1.1. Hitchhikers are excluded. 2. Area of validity Insurance protection is granted for claims in the following countries: Federal Republic of Germany as well as Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Gibraltar, Greece, Hungary, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Rumania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (incl. Northern Ireland) as well as the Mediterranean neighboring countries. 3. Claims not covered Claims for vehicles entitled to assistance are not covered: a where loss or damage occurred while an unauthorized driver was in control of the vehicle or the authorized driver was not in possession of the statutorydriving license; the obligation to provide services to persons covered by the policy remains unaffected where, through no fault of their own, they had no knowledge of these circumstances; b where loss or damage occurred due to force majeure, war, strikes, confiscation, magisterial interdiction, explosions, earthquake or nuclear or radioactive impact; c where loss or damage occurs due to participation in driving events where the objective is to attain maximum speed and the trial runs associated with this; d where loss or damage occurred while the vehicles were used for onward commercial hire or transport of persons or while the vehicles carried foreignlicense numbers or German export license numbers (customs license numbers); e if the vehicles within the scope of a full service lease agreement are more than five years old counted from the day they were first registered, and the vehicles within the scope of fleet administration are more than twelve years old; f if they occur in places other than public squares, roads or tracks authorized for use by traffic; g if they are caused by self-inflicted lack of fuel or incorrect fuel; h if they occur on the load or for loss of income; i if they result from a defect trailer; j if they result from fire or theft. 4. Beginning of the insurance cover The insurance cover begins on the first day of the lease agreement, this being at the earliest upon transfer of the vehicle entitled to assistance to the lessee by Arval Deutschland GmbH or upon transfer of the vehicle entitled to assistance into the fleet administration of Arval Deutschland GmbH. 4 5

4 PART A VEHICLE-RELATED SERVICES. 5. Duration of the insurance cover 5.1 Insurance cover is provided for the duration of the lease period agreed by Arval Deutschland GmbH with the lessee for the vehicle entitled to assistance or for the duration of the affiliation of such a vehicle to fleet administration respectively, within the scope of a full service lease agreement this period is limited to 60 months starting on the date of initial registration, within fleet administration to 12 years starting on the date of initial registration. 5.2 With full service lease agreements, insurance cover ends upon return of the vehicle entitled to assistance to Arval Deutschland GmbH, and in any case at the end of the full service lease agreement, with fleet administration, it ends with the retirement of the vehicle from the lease administration or with the end of a fleet administration contract, in all other cases, it ends when the vehicle entitled to assistance is taken off the road. 6. Obligations of the person covered following occurrence of the damage 6.1 The person covered or a person authorized by the person covered can request the assistance services directly at the Fleet Assistance Center and must a on principle immediately call in the Fleet Assistance Center in the event of any damage and agree upon further measures with it. After receipt of the request for assistance which generally must not occur any later than the day following the day of the damage the Fleet Assistance Center will determine if the service request is legitimate based on the following data which is available to the person covered via Arval Deutschland GmbH: for Full-Service-Contracts: Registration number Date of initial registration Fleet ID (contract number) Make and model of the vehicle for vehicles from fleet administration: Registration number Fleet ID (contract number) on the Service Card Date of issue of the Service Card Validity date of the Service Card PART A VEHICLE-RELATED SERVICES. b provide complete and truthful information to the Fleet Assistance Center regarding all circumstances of the damage. Where requested, information must be provided to the Fleet Assistance Center in writing and must be supported by relevant documentation. Claims for reimbursement of expenses must be supported by original invoices. With full service lease agreements the person covered must, if necessary, also submit the approval of Arval Deutschland GmbH as the owner of the vehicle entitled to assistance to the Fleet Assistance Center if measures are to be taken in respect of the vehicle or parts thereof. 6.2 ARISA shall be released from its obligation to provide services if obligations are negligently or willfully neglected. In the event of gross negligence, ARISA shall continue to be bound by its obligation to provide services where the negligence has affected neither the assessment nor the scope of the services incumbent on ARISA. 7. Multiple insurance Where the person covered makes claims on third parties for reimbursement in respect of the services to be provided pursuant to these terms and conditions, then he may not claim a sum in overall compensation greater than the total value of the damage covered by the third parties and Fleet Assistance services. 8. Assignment Claims may neither be assigned nor pledged before they have been definitively assessed without the express approval of ARISA. 9. Liability In providing the replacement parts dispatch and towing services, ARISA is liable for any failure to execute services under the statutory liability stipulations applicable to the respective transport company. 6 7

5 PART A VEHICLE-RELATED SERVICES. PART A VEHICLE-RELATED SERVICES. 10. Roadside and accident assistance 10.1 If the vehicle entitled to assistance can no longer be driven due to a breakdown or accident, then the Fleet Assistance Center shall instruct an assistance vehicle within Germany or arrange an assistance vehicle abroad respectively to render the vehicle operational at the site of the breakdown or accident and it shall cover the costs of this up to a maximum of one hour of repair time plus the journeys to and from the site as well as the materials carried by the assistance vehicle used for the repair A breakdown is a sudden and unexpected failure such as the failure of mechanical parts or the electronics of the vehicle entitled to assistance which leads to an immediate breaking down of the vehicle on public roads and results from a circumstance of technical guarantee of the vehicle entitled to assistance; the same applies if a trip cannot even be started off at home. Occurrences such as battery failure or as a technical guarantee circumstance defect tires, lack of fuel, lost and broken keys or locking out are also included Ein Unfall ist gegeben, wenn ein Ereignis unmittelbar von außen plötzlich mit mechanischer Gewalt auf das Fahrzeug eingewirkt hat. 11. Towing 11.1 Where the insured vehicle is no longer capable of operation due to a breakdown or accident, and breakdown or accident assistance pursuant to article 10 fails to rectify this, the Fleet Assistance Center shall instruct a towing company in Germany or arrange for a towing company abroad respectively. The cost of towing shall be reimbursed up to a maximum of Euro 153, in Germany, up to a maximum of Euro 184, abroad Costs shall not be covered where these relate to vehicles and their loads seized or impounded by the police. 12. Replacement parts dispatch 12.1 Where, due to breakdown or accident, replacement parts are required to render the vehicle entitled to assistance operational, and these cannot be obtained locally without delay, the Fleet Assistance Center shall obtain the replacement parts and shall send them to the garage carrying out the repairs in Germany and abroad or, in foreign country cases, possibly also to the closest airport. The costs of obtaining and dispatching shall be covered but not the costs for the replacement parts themselves. Customs expenses abroad shall be reimbursed where they are not incurred due to the fact that the spare part remains abroad or the vehicle is not re-exported respectively Coatings, oils, lubricants and dangerous goods as defined by the Dangerous Goods Regulations are not considered replacement parts. 13. Rail, flight and rental car expenses 13.1 If the vehicle entitled to assistance can no longer be driven due to a breakdown or accident, and it is not possible to render it operational on the same day, then, if the person covered so desires, the Fleet Assistance Center shall obtain a first class rail ticket for the person covered to travel from the site of the breakdown or accident to his residence or to his proven planned destination within the area of validity or to the nearest car hire center Costs for a first class rail ticket advanced by the person covered shall be refunded. Where the rail journey exceeds six hours and the person covered so desires, the Fleet Assistance Center shall obtain an economy class flight ticket and shall bear the costs incurred As an alternative to the first class train journey the person covered can lay claim to a rental car of the same category including delivery for the onward journey or pick-up of the vehicle respectively for one (1) day at a time, the costs for the rental car shall be refunded. Provision of a rental car occurs when repair duration exceeds two hours after arrival at the garage. 8 9

6 PART A VEHICLE-RELATED SERVICES These services are excluded if use is made of a service pursuant to 14.1 or 14.2 (overnight accommodation expenses). 14. Overnight accommodation expenses 14.1 If the vehicle entitled to assistance is no longer operational due to breakdown or accident, and it is not possible to restore it to an operational condition on the day the damage occurred, and the person covered must spend the night, then the Fleet Assistance Center shall book overnight accommodation in a hotel which has a vacancy and is closest to the place where the damage occurred in Germany or the country where the damage occurred The overnight accommodation expenses advanced by the person covered shall be refunded for the period the vehicle is non-operational and up until the repair is completed, at a rate of up to Euro 72, per night and person in Germany, up to Euro 74, per night and person abroad, this being limited to three nights If the person covered is unwilling to wait for the repair and the journey onward or home pursuant to article 13 cannot be started until the day after the breakdown or accident, then one night s overnight accommodation shall be booked for the person covered in accordance with article 14.1 and the costs shall be refunded pursuant to Services pursuant to 14.1 and 14.2 are excluded where a service pursuant to 13.1 or 13.2 or 13.3 (rail, flight, rental car expenses) is claimed. PART A VEHICLE-RELATED SERVICES. 15. Vehicle collection in the event of repair, theft or unfitness of driver 15.1 In the event that the vehicle entitled to assistance cannot be repaired on the day of the breakdown or accident, or if the repair takes longer than five hours in a specialist garage, then the Fleet Assistance Center shall obtain a first class rail ticket for the person covered or, in Germany, a person instructed by the Fleet Assistance Center or, abroad, a person instructed by the person covered if Arval Deutschland GmbH cannot handle collection themselves for the journey from his place of residence or from the final destination of the journey to the garage in order to collect the repaired vehicle. Costs advanced for a first class rail ticket to collect the repaired vehicle shall be refunded. Where the rail journey exceeds six hours the Fleet Assistance Center shall at the request of the person covered obtain an economy class flight ticket and shall bear the costs incurred by this. As an alternative to the first class train journey, the per- son covered can lay claim to a rental car of the same category including delivery for the onward journey or pick-up of the vehicle respectively for one (1) day at a time, the costs for the rental car shall be refunded. Provision of a rental car occurs when repair duration exceeds two hours after arrival at the garage Article 15.1 shall apply accordingly if, a following theft, the vehicle entitled to assistance is found in working condition within the area of validity or b if the authorized driver is himself unable to drive the vehicle entitled to assistance during the journey due to illness, injury or death, and no suitable passenger is capable of so doing either. The unfitness to drive of the authorized driver must be of more than three days duration and be attested by a doctor s certificate. 16. Garaging costs In the event that, following a breakdown or accident, the vehicle entitled to assistance has to be garaged until it is repaired or collected pursuant to article 15, the garaging costs shall be refunded up to a maximum total of Euro 77, in Germany and of Euro 79, abroad

7 PART B PERSONS-RELATED SERVICE. 1. Subject matter of the insurance policy 1.1 In the framework of the conditions below, ARISA shall effect the following services via its service providers in case of illness, injury or death of the customers named by Arval Deutschland GmbH abroad: Repatriation of sick persons (6) Overnight accommodation expenses in the event of illness (7) Visits to sick persons (8) Discontinuation of journey (9) Transmission of messages in special emergencies (10) Provision of credit in the event of accident or loss of means of payment (11) Primary transport (12) Repatriation in case of death (13) Costs for medical care abroad (14) Secondary liability for the services pursuant to articles 12 to 14 (15) The service of transmitting messages in special emergencies is carried out under the exclusion of liability for content and possible transmission errors, unless the damage is the result of intention or gross negligence on the part of ARISA. 1.2 The persons covered i.e. the Arval Deutschland GmbH customers which have been specified to ARISA by Arval Deutschland GmbH. 2. Area of validity/limitation of the area of validity Insurance protection is granted in the event of illness, injury or death in the following countries: Federal Republic of Germany as well as Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Gibraltar, Greece, Hungary, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Rumania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (incl. Northern Ireland) as well as the Mediterranean neighboring countries. PART B PERSONS-RELATED SERVICE. Where the place of residence is abroad, then the services repatriation of sick persons, overnight accommodation expenses for sick persons, visits to sick persons, discontinuation of journey, transmission of messages in special emergencies and credit services in the event of accident or loss of means of payment are excluded if the claim arises in the foreign country of residence. Place of residence within the meaning of these terms and conditions refers to the main domicile officially registered with the authorities. 3. Illnesses, injuries not covered 3.1 The services pursuant to articles 6 to 11 shall only be provided where the person covered is traveling abroad in the vehicle entitled to assistance. The journey shall not qualify for cover where the person covered has taken up residence abroad and remained in the same place for longer than three months at the time of the loss or damage. 3.2 Illness and injuries are not insured, if they have arisen or have been treated prior to the beginning of the insurance cover and are not completely cured at the time of the claim arising; if they do not fall into the period of coverage; if they result from the consumption of alcohol or taking of drugs. 3.3 Pregnancies are also excluded from the insurance cover, except for unforeseeable complications, but pregnancies are excluded under any circumstances after the sixth month. 3.4 Also exluded from insurance cover are costs for prosthesis (for internal, optical, dental, hearing, esthetical, functional, etc. purposes), costs for emergencies in dental and eye treatments (regarding glasses and contact lenses) where in-patient treatment is not necessary, medical costs that arose in the country of residence of the beneficiary costs for hydro therapy or for therapy or health centers respectively as well as costs for physiotherapy 12 13

8 PART B PERSONS-RELATED SERVICE. 4. Obligations of the person covered in the event of illness or injury In all cases where services are claimed following illness or injury, ARISA shall be entitled to obtain information from the doctors giving treatment. In this respect, the person covered must release the respective doctors from their obligation of secrecy. 5. Other terms and conditions Incidentally the articles 1 to 9 of the Assistance Insurance Conditions of the vehicle-relate Assistance Insurance Policy by Arval Deutschland GmbH apply accordingly unless they are deviated from explicitly in these personrelated assistance insurance conditions and provided that the regulations are not only applicable to the vehicle-related terms and conditions. Services in the event of illnesses, injuries or death abroad 6. Repatriation of sick persons 6.1 If, in the course of a journey in the insured vehicle, illness or injury occurs and repatriation of the person covered is required, then, subject to approval by the Fleet Assistance Center, the costs of a return transport from the foreign hospital to the patient s place of residence or to the hospital closest to it shall be covered. Where an ambulance vehicle (ambulance aircraft, rescue helicopter or road ambulance) is necessary the Fleet Assistance Center shall arrange medical treatment. If required, the cost for having a doctor or paramedic accompany the patient shall also be covered. 6.2 Fitness for travel must be certified by the doctor treating the case. The doctor of the Fleet Assistance Center shall determine the means of transport subject to consultation with the doctor treating the case. The illness or injury and the estimated duration of treatment are to be certified by the doctor giving treatment. PART B PERSONS-RELATED SERVICE. 7. Cost of overnight accommodation in the event of illness 7.1 In the event that, in the course of a journey in the insured vehicle, the planned return journey of the person covered is delayed due to illness or injury, then, subject to approval by the Fleet Assistance Center, the additional costs required for overnight accommodation shall be refunded up to a maximum of Euro 74, per person per night for a maximum of three nights. This refund is limited to a total of Euro 307, for each case of illness or injury. 7.2 The delay of the return journey caused by illness or injury must be attested by a doctor s certificate. 8. Visits to sick persons 8.1 In the event that, in the course of a journey in the insured vehicle, illness or injury to the person covered occurs, so that the journey cannot be continued and a hospital stay of more than ten days duration is necessary, then the cost of a first class rail ticket for one family member shall be refunded for the journey from the place of residence of the family member within the Federal Republic of Germany to the place at which the patient is staying. Where the rail journey exceeds six hours the Fleet Assistance Center shall reimburse the cost of an economy class flight ticket if the family member so desires. 8.2 The lack of fitness to travel and the required duration of the hospital stay must be attested by a doctor s certificate or by confirmation from the hospital. 9. Discontinuation of journey 9.1 In the event that the person covered has to prematurely abandon the journey started in the insured vehicle due to the death of the spouse, the partner cohabitating with the person covered, the children, parents or siblings, then the Fleet Assistance Center shall refund the cost of a first class rail ticket for the return journey of the person covered from his location in the area of validity to the location of the event in the federal Republic of Germany

9 PART B PERSONS-RELATED SERVICE. PART B PERSONS-RELATED SERVICE. Where the rail journey exceeds six hours, the Fleet Assistance Center shall reimburse the cost of an economy class flight ticket if the person covered so desires. 9.2 If the person covered is unable to start off on the return journey in the insured vehicle due to the reasons stated above and nor is any suitable passenger able to do so, then, provided the requirements have been met, the costs shall be covered pursuant to article 9.1 for the journey from the place of residence of the person covered to the place of collection of the vehicle in the area of validity. 10. Transmission of messages in special emergencies 10.1 In the event that the person covered is involved in a special emergency situation on a journey with the insured vehicle, the Fleet Assistance Center shall provide assistance by transmitting a message received in writing or by telephone to specific persons in the Federal Republic of Germany A special emergency exists where assistance is necessary in order to avoid substantial disadvantage to the person covered. 11. Provision of credit in the event of accident or loss of means of payment 11.1 In the event that the person covered suffers an accident with the insured vehicle abroad and the authorities therefore demand that a bail bond be paid for the person covered or the insured vehicle, then the Fleet Assistance Center shall extend credit to the person covered in the amount of the bail bond up to a maximum of Euro 6,136,. Payment for the bail bond shall be made to the authority, provided the Fleet Assistance Center is in possession of the accident report, the order issued by the authority, and a surety for the person covered as a guarantee of payment. The loan must be repaid by the person covered immediately following invoicing by ARISA, in any event not later than three months after disbursement In the event that the person covered has an accident with the insured vehicle and legal advice from a lawyer is required in situ, then the Fleet Assistance Center shall extend credit to the person covered in the amount of the legal fee up to a maximum of Euro 767,. Payment of the legal fee shall be made to the lawyer, provided the Fleet Assistance Center is in possession of the accident report, the invoice for the fee, and a surety for the person covered as a guarantee of payment. The loan must be repaid by the person covered immediately following invoicing by ARISA, in any event not later than three months after disbursement In the event that the person covered suffered a theft of his means of payment or that these means were lost together with the luggage in the course of a journey in the insured vehicle thus leaving the person covered without any cash, and if contact to the house bank through the Assistance Center is impossible within 24 hours due to non-business days, then the Fleet Assistance Center shall extend cash credit to the person covered in the amount of the lost means of payment up to a maximum of Euro 767,. The credit shall be paid to the person covered, provided the Fleet Assistance Center is in possession of a surety for the person covered as a guarantee of payment. In the event of theft, the theft report must be submitted. The loan must be repaid by the person covered immediately following invoicing by ARISA, in any event not later than three months after disbursement. 12. Primary transport 12.1 In the event of mild cases of illnesses and injuries which can be treated locally abroad, the Fleet Assistance Center covers the cost for the transport of the sick person covered by ambulance or in another adequate way to the closest suitable hospital In any case, the decision about the transport of the person covered will be made by the doctor of the GE Fleet Assistance Center with the consent of the doctor effecting treatment and, where required, the family of the person covered

10 PART B PERSONS-RELATED SERVICE. 13. Repatriation in case of death 13.1 In the event that the beneficiary dies abroad, the Fleet Assistance Center shall cover the cost for the return transport of the body to the funeral site in the country of residence of the person covered The costs for embalming, preparation and any other expenses that are not transportation costs shall be reimbursed by the Fleet Assistance Center up to the maximum amount of Euro 215, plus the local taxes (at the exchange rate in the respective currency of the country) Costs for the coffin and the funeral are not covered. PART B PERSONS-RELATED SERVICE. 15. Secondary liability for the services pursuant to articles 12 to The services pursuant to articles 12 to 14 shall only be liable in the second degree against other claims against social security institutions, from other employee benefits of from some other insurance to which the person covered is entitled Following a claim, Arval Deutschland GmbH shall therefore inform the beneficiary or a family member that a reimbursement of costs from the above mentioned must be effected and, in the event that ARISA has advanced the amounts, that the costs shall have to be repaid to ARISA One family member of the deceased shall receive a first class train ticket or a scheduled economy class ticket to the location where the death of the person covered occurred. The train or flight ticket shall only be issued from the country of residence of the person covered; further costs shall not be reimbursed. 14. Costs for medical treatment abroad 14.1 Costs for medical care, surgery and medication which arise during hospitalization abroad shall be covered up to a maximum amount of Euro 3,600, plus local taxes (at the exchange rate in the respective currency of the country), starting at a minimum of Euro 36, (at the exchange rate in the respective currency of the country) per claim These costs shall only be reimbursed in the event of an unexpected injury or illness The coverage of the hospitalization costs shall end on the day of the repatriation of the beneficiary

11 ARVAL DEUTSCHLAND GMBH Bajuwarenring Oberhaching Germany +49 (0)89 / h Service Hotline +49 (0)89 / / We care about cars. We care about you.