12 MONTHS FREE BOILER AND HEATING COVER OFFER THE DETAILS

Transcription

1 12 MONTHS FREE BOILER AND HEATING COVER OFFER THE DETAILS

2 ABOUT OUR INSURANCE SERVICES The Financial Conduct Authority The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. Whose products do we offer We offer products from a range of insurers. We can only offer products from a limited number of insurers for accident, assistance, damage to property, general liability, legal expenses, miscellaneous financial loss and sickness. 3 We can only offer products from a single insurer. Which service will we provide you with? We will advise and make a recommendation for you after we have assessed your needs. 3 You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. What will you have to pay for our services? A fee. 3 No fee. Who regulates us? EDF Energy is an appointed representative of Collinson Insurance Services Limited, Sussex House, Perrymount Road, Haywards Heath, West Sussex RH16 1DN, which is authorised and regulated by the Financial Conduct Authority. Collinson Insurance Services Limited s Financial Services Register number is Collinson Insurance Services Limited s permitted business is advising customers on non-investment contracts, making arrangements with a view to transactions in non-investment insurance contracts, dealing as an agent in non-investment insurance contracts, assisting in the administration and performance of non-investment insurance contracts. You can check this on the Financial Services Register by visiting the FCA s website or by contacting the FCA on What to do if you have a complaint? If you wish to register a complaint, please contact us: in writing Quality Department, Intana, Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN; or by phone ; or by quality@intana-assist.com. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Are we covered by the Financial Services Compensation Scheme (FSCS)? We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.

3 EDF ENERGY HEATING COVER POLICY SUMMARY EDF Energy Heating Cover is provided by Intana This is a summary of the cover provided under the EDF Energy Heating Cover Policy. This summary does not contain the full terms and conditions of the cover which can be found in the policy document. It is important that you read the policy document carefully when you receive it. Insurer The insurer of this policy is Great Lakes Reinsurance (UK) SE. Benefits and services under this policy are provided by Collinson Insurance Services Limited trading as Intana. Great Lakes Reinsurance (UK) SE is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Collinson Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. The above details can be checked on the Financial Services Register at Type of insurance cover provided This is a boiler breakdown insurance which covers your home s gas boiler, your central heating system, heating controls and thermostats against certain breakdowns. The table below summarises the cover that applies. Significant features and benefits of EDF Energy Heating Cover Eligibility To be eligible for this insurance, your home must be owned and occupied by you and it must be heated by a domestic gas fired boiler (see Eligible Properties) If you do not own your own home, your landlord should be responsible for any repairs to the boiler and central heating system. Where EDF Energy has provided this policy to you free of charge for 12 months as part of an offer included with your energy tariff, you must remain on the same tariff and payment type for both fuels with EDF Energy throughout the whole period of free cover. If you do not, we may cancel your policy.

4 Examples of what we will pay for (see what is covered ) We will pay up to 500 for the necessary repair or replacement of: standard parts fitted inside the boiler casing, controls, programmers and thermostats, selector and radiator valves, a single water circulating pump and easily accessible above ground internal pipe work. a single, standard hot water cylinder less than 90 centimetres by 45 centimetres (36 inches by 18 inches). Examples of what we will not pay for (see what is not covered ) the first 50 of each claim (you will need to pay this to us at the time of arranging assistance). More than three breakdowns in any one period of insurance. any insulation jacket or immersion heater, nonstandard water cylinders unvented cylinders, or water tanks. Any repair or replacement of designer or cast iron radiators, non-standard radiators, towel rails or radiators longer than 1.5 metres (5 feet). clearing air locks, unblocking pipes or correcting poor circulation or balancing radiators. any work to repair damage caused by rust, sludge, hard water scale, corrosive water or water with a high chemical content. fuel lines to the boiler, this includes gas leaks between the gas meter and boiler. Significant or unusual exclusions and limitations There are some situations which you are not covered for, these generally involve anything you already know about or that is caused by deliberate or careless acts on your part. Full details of these are given in the policy document. The most significant exclusions of this policy are set out below. You need to check the policy document for full details as there may be other exclusions that are significant to you. What is not covered 1. Any repair to your Boiler if this will cost more than replacing it with a new one or if suitable replacement parts are not available - see Beyond economic repair on page 3 of your contract of insurance. 2. Routine or regular maintenance that you are responsible for, this includes: Venting radiators, turning the boiler off, lighting pilot lights and changing time switches - see What is Not Covered on page 3 of your contract of insurance. 3. Any loss, damage or breakdown that you knew about before this policy started see General Exclusions 1 on page 4 of your contract of insurance. 4. Any damage that may be caused to your home, its fixtures and fittings or its contents. This includes: (i) redecorating your home; (ii) restoring the building to its original condition; (iii) replacing ceilings, flooring, plaster, tiles or carpets - see General Exclusion 4 on page 4 of your contract of insurance. 5. Any claim when your home has been left unoccupied for 60 days or more at one time see General Exclusion 10 on page 4 of your contract of insurance.

5 How much we will pay Unless it will cost more to repair your boiler than it will to replace it, we will pay for all call out charges, labour and covered parts up to a maximum of 500 for each claim and up to three claims in any period of insurance. You will be responsible for the cost of any repair or replacement that you decide to carry out if your boiler is beyond economic repair. Duration of cover This policy of insurance will run for the period shown on certificate of insurance. Cooling off period You have the right to cancel your policy of insurance within 14 days from the date of issue or receipt of your policy terms and conditions, whichever is the later. We will refund to you any premium you have paid and we will recover from you any payments we have made. Making a claim under your policy In the event you need to make a claim, please phone We will then advise you how to proceed and protect your property. Your right to complain We aim to always give a first class service. However, we do realise that there are times we may not meet the high standards you expect from us. If you have a concern about any of our products or services, please tell us. We want to put things right - first time. Your comments may help us improve our services. If you want to make a complaint you can contact us: by post - send a letter to: Quality Department, Intana, Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN. by telephone - call us on by - send an to quality@intana-assist.com. We will aim to provide you with a full response within four weeks of the date we receive your complaint and our response will be our final decision based on the evidence presented. If for any reason there is a delay in completing our investigations, we will explain why and tell you when we hope to reach a decision. If you do not agree with our final response, or if we do not reply within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service at The Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR or telephone or The Financial Ombudsman Service deals with complaints about insurance policies. It is entirely independent and its services are free to you. Financial Services Compensation Scheme We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS, if we are not able to meet our obligations. For more details please visit the FSCS website at

6 IMPORTANT INFORMATION FOR YOU When you upgrade to take both electricity and gas on Blue+Price Freeeeze February 2019 with Direct Debit, we re offering 12 months free boiler and heating cover subject to terms of offer. We ll send you the tariff terms and Tariff Information label (TIL) for Blue+Price Freeeeze February The TIL is a quick reference guide that allows you to compare different tariffs. You won t see the insurance cover mentioned on the TIL. Your insurance documents will be sent separately by post from Intana once your switch to Blue+Price Freeeeze February 2019 is complete. This can take up to 10 days. If you haven t received your insurance documents after 10 days please contact Intana on Please take a look at the inside of this leaflet for a summary of the EDF Energy Heating Cover policy. Insurance offer terms and conditions 1. To be an Eligible Customer for the Heating Cover insurance offer, you must meet all the following criteria: a. Be a customer who has directly and personally received a communication inviting you to take up this insurance offer from EDF Energy. b. Be supplied with both gas and electricity by EDF Energy on Blue+Price Freeeeze February 2019 tariff. c. Pay all charges due under your gas and electricity contract with us by Direct Debit. d. Be the homeowner and occupier of the supplied property and responsible for paying the bills at that property. e. Have a domestic boiler powered by mains gas. f. Meet any additional conditions set out under the insurance policy by the insurance provider. 2. Your cover will begin on the date you are live on supply with your Blue+Price Freeeeze February 2019 tariff. 3. Cover provided includes an excess of 50 for any claim, up to a maximum of 500 per claim with up to 3 claims permitted within any 12 month period. Any questions or claims relating to your cover should be directed to the insurance provider at Intana Customer Services on Full details can be found on your policy document. 4. Cover includes any part of your domestic boiler powered by mains gas, heating controls and thermostats. Full details of cover will be included within your policy document. 5. If you have boiler insurance for your heating system with another provider, please compare the benefits before signing up to Blue+Price Freeeeze February You will receive your first year s free cover from the insurance provider, with the second year s cover costing a month to be paid to the insurance provider by Direct Debit. Shortly before the expiry of your 12 months boiler insurance you will receive a renewal notification from the insurance provider who will request your bank details to set up your insurance renewal if you wish your cover to continue. You can continue or cancel your cover at this point. 7. There are no tariff exit fees for Blue+Price Freeeeze February You must remain on the same tariff and payment type for both fuels with EDF Energy throughout the whole period of free cover. If you change energy supplier, payment type or tariff the insurance cover will be cancelled and you will be notified in writing by the insurance provider. Such cancellation of your Heating Cover policy will not affect your energy prices and no refunds will be made. 8. If you notify us prior to the tariff end date that you no longer live in the property you may take your Blue+Price Freeeeze February 2019 tariff to the new property providing you still meet the required eligibility criteria. You must also tell Intana should you move home and may be able to request a transfer of your policy if you remain eligible. Your policy will expire on the 12 month anniversary from original sign up date. If you no longer meet the criteria for this tariff offer or policy, the insurance cover will be cancelled and you will be notified in writing by the insurance provider. 9. If you are not satisfied with your insurance policy for any reason, you may cancel it within 14 days of taking it out or receiving your policy documents, whichever is the later. If you wish to cancel your policy please contact Intana Customer Services on Cancellation of your insurance policy will not affect your Blue+Price Freeeeze February 2019 tariff with EDF Energy. 10. Blue+Price Freeeeze February 2019 tariff and this insurance cover offer can be withdrawn by EDF Energy at any time by notice on our website and is available for a limited time only. 11. Any personal data collected during this process will be stored and processed in accordance with our Privacy Policy. 12. EDF Energy is a trading name used by EDF Energy Customers plc, registration number whose registered office is at 40 Grosvenor Place, London SW1X 7EN, incorporated in England and Wales. 13. EDF Energy Customers plc is an appointed representative of Collinson Insurance Services Limited (t/a Intana) which is authorised and regulated by the Financial Conduct Authority (311883). DM1075.IH.XX.11/16.v3 edfenergy.com EDF Energy is a trading name used by EDF Energy Customers plc, registration number whose registered office is at 40 Grosvenor Place, London SW1X 7EN, incorporated in England and Wales. EDF Energy Customers plc is the organisation responsible for carrying out the supply obligations for your gas or electricity supply (or both if you are a dual-fuel customer). Character under licence from BeatBots LLC. Correct at time of print: November 2016