2016 FACTS & FIGURES

Transcription

1 FACTS & FIGURES

2 EURAPCO PARTNERS COMBINED FIGURES NON- 41 billion 11.8 billion Eurapco is a unique alliance of 8 mutual European insurance companies operating successfully in a total of 18 different markets across Europe. During the past year there was an increase in the number of customers insured by the Eurapco Partners from 40.1 million to 41.1 million people. This directly resulted in the combined annual GWP of more than 52.8 billion amongst the Eurapco Partners. More specifically the combined annual results of the Eurapco Partners in showcased a 290 million increase in the GWP of Non Life Insurance adding up to an exceptional 41 billion. For the same period a total of 11.8 billion was showcased in Life Insurance. Additionally more than 66,000 people are employed by the Eurapco partners across the world. The Eurapco Alliance aims at reaching valuable impact by combining each other s strengths. To achieve this, the Alliance focuses on key strategic themes such as innovation, cyber risk, digitalisation and welfare state. Within each of these themes Eurapco Partners are joining forces to explore new trends through knowledge exchange, best practices and innovative research billion billion 309 billion 13 billion 347 billion 340 billion EMPLOYEES 66, million Eurapco Partners official annual results and. 65, million

3 IN THE NETHERLANDS IN THE NETHERLANDS NON- HIGHLIGHTS Over 30,000 people helped after the 300 million hail calamity in June. Fundamentals of the company strengthened with completion of Acceleration & Innovation program billion Group s overall level of innovation significantly higher. Processes simplified, while operating expenses have declined billion Customer satisfaction remained high. Successful first developments towards becoming a service orientated company. Well positioned to profit with new strategic planning period Delivering Together. 1.8 billion 116 billion 93 billion The innovation of our services to customers will remain a central focus point. Based on the motto Delivering Together we will continue to roll out our strategy until Customer relevance and setting the trend are two key concepts that define our direction. We are confident that we will benefit from our robust basis. We aim to increase our returns to be able to invest in innovative services for our customers and to maintain our financial health. Internationally, we focus on growth by operating in innovative ways. The group s core competencies direct, online, banking distribution and non-life and health insurance are also central to our international growth strategy. 2.2 billion EMPLOYEES (FTE) 118 billion 92.9 billion We are actively involved in issues relating to healthcare, mobility, housing and financial security. Our responsibilities extend beyond providing compensation to customers after an accident, burglary, fire or storm. We help our customers both individuals and businesses to achieve long term financial sustainability. We offer support through our expertise and knowledge about insurance and prevention. Our identity as a cooperative group will continue to serve as our compass. 14,921 15, million 12.5 million

4 seguros HIGHLIGHTS IN SPAIN IN SPAIN NON- 917 million Caser Group s results show a positive progression in a reinforced insurance group which continues its evolution according to the Strategic Plan With solid income and benefits, the insurance activities have consolidated a transformed commercial model where the different distribution businesses complement each other. 829 million In Caser Group s revenues reached 1.5 billion, 7% more than in. Income corresponding to insurance premiums increased more than 10% reaching 1.4 billion. In parallel, profits corresponding to diversification businesses like Caser Elderly houses, Caser Assistance company and Caser-owned hospitals, was over 100 million for the first time. 505 million 8.1 billion 8.1 billion Profits before taxes amounted to 109 million and Caser exceeded in 254 million the minimum solvency ratio, which is a 149% ratio above the capital to cover. The combined ratio (94.33%) improved in more than one point and the claims ratio (59.60%) was maintained almost at the same level as in. 459 million 9.1 billion 8.2 billion Caser celebrates its 75th anniversary in The year started with the satisfaction of having accomplished a good part of the objectives and challenges of the current Strategic Plan The main objectives are a relevant increase of the business revenues based on a dedicated distribution model as well as product and services innovations. EMPLOYEES 1, million 1, million

5 IN FRANCE IN FRANCE NON- HIGHLIGHTS In property and liability insurance, the Group continued its development across all of its business segments with growth of 2.2%, outperforming the market (+1.5%) billion 11.5 billion Now the second-largest insurer on the commercial market, Covéa saw strong growth of 2.7% in this business, with turnover of nearly 2.7 billion. Customer Relations Innovation: as part of its overall services and support for its policyholders, Covéa has implemented new initiatives in the area of claims management: digital services with "my claim tracking" and "Selfcar[e]" mobile applications and the Illi Cars assistance service. 4.8 billion 91.3 billion billion Insurance has always adapted to evolving risks. For several years now the Covéa Group has been mobilising its staff to make the most of the huge field of possibilities provided by big data. We aim to get to know better our members and customers, their needs and the risks they face. 5.7 billion 88.1 billion billion The sharing economy gives Covéa the opportunity to adopt a different approach to insurance coverage. Since November, GMF s motor insurance policyholders can benefit from additional covers for collaborative use of their vehicles. Covéa wants to adapt its offerings and services to societal issues related to the security of property and people. In 2017 Covéa will launch the first offer of its new service platform to the 11.5 million policy holders. EMPLOYEES 25, million 26, million

6 IN GERMANY (EXCL. HEALTH)* IN GERMANY NON- HIGHLIGHTS Gothaer posts sound results and again strengthens equity base billion The Gothaer Group is submitting sound figures for the financial year: the consolidated annual surplus rose 17.4% to 162 million. Some of the surplus flowed into strengthening the equity base. On 20 January 2017, international agency Fitch Ratings again confirmed the results for Gothaer Allgemeine Versicherung AG and Gothaer Lebensversicherung AG. The companies still earn an 'A' and the outlook for the ratings is stable. The confirmed results, according to Fitch Ratings, reflect the strong and resilient capitalisation as well as the Gothaer Group's good market position. Besides the Group's broad base, Fitch acknowledged its strong capitalisation as a supporting factor for its good and unvarying rating. 3.1 billion 1.4 billion 30 billion 35.1 billion Digitalisation offensive in full swing With the Gothaer 2020 strategy the company is porting the business model of insurance into the future and adjusting operations in the Gothaer Group to meet the changing requirements and expectations of its customers. For instance, in 2017, Gothaer is working on the build-up of data management and on developing digital business models, as well as the implementation of its start-up strategy and the launch of new speedboats. One specific measure is the foundation membership of InsurLab Germany a hub for the subject of InsurTech for start-ups, companies and investors in the insurance sector in Cologne. Gothaer wants access to the start-up scene and further cooperation opportunities. Another measure involves improving the claims process in the health area by deploying artificial intelligence. This way, Gothaer will further enhance customer satisfaction by having shortened processing times. 1.4 billion EMPLOYEES 5, billion 3.9 million 35 billion 5, million *Gothaer Non-Life Ranking excludes Health.

7 IN SWEDEN IN SWEDEN NON- HIGHLIGHTS Länsförsäkringar AB Group was the first insurance group in Sweden to have a partial internal SII model approved by the Swedish FSA. Operating profit for the non-life insurance operations increased to 478 million and premium volumes rose 6% to 2.5 billion. Both the private and commercial segment contributed to robust growth, primarily from home, motor and commercial insurance. Health care insurance and Agria also continued to contribute a healthy volume trend billion 2.4 billion Agria opened yet another branch during the year, this time in Finland. Strong investment income contributed to high operating profit, while increased claim costs primarily for fires and motor insurance claims impacted the technical result. The claims ratio was 75%. The bank s profit increased by 25% year-on-year, driven by lower refinancing costs and continued strong growth while retaining high credit quality and a well-diversified geographic spread in Sweden. The unit-linked life assurance company is now Sweden s leading pension insurance company for individual occupational pensions, managing assets of 11.8 billion billion 24.4 billion 65.8 billion We saw proof again this year that our customers appreciate our efforts. According to the Swedish Quality Index we have the most satisfied customers in banking, non-life insurance, pension insurance and real-estate brokerage billion 24.3 billion 63.8 billion Increased investments in digital development to enhance the customer meeting, customer experience and eliminate greater threats from cyber risks. Long-term sustainability, such as claims prevention and responsible investments. Continue to broaden the offering in banking and insurance. Continue our extensive efforts in the life-assurance and pension market by strengthening our unit-linked assurance offering. EMPLOYEES 6, million 5, million Länsförsäkringar usually presents the annual results in Swedish krona (SEK). As an exception, these figures have been converted into euros according to the ECB exchange rate of 2 May 2017 (1 EUR = SEK).

8 IN FINLAND IN FINLAND NON- HIGHLIGHTS LocalTapiola continued reshaping its operations significantly by expanding from being an insurance and finance group to becoming a lifelong security company. We want to make the everyday lives of Finnish people safer, healthier and more financially successful billion In the area of Health we joined forces with Elo to invest in Pihlajalinna, a provider of private social and health care services. Our successful Health Phone service expanded in to cover the entire country. Smart Life Insurance was a new solution for combining financial security with means for customers to monitor their own lifestyles and well-being. 1.2 billion In the area of safety we announced a new type of motor liability insurance that rewards personal customers for accident-free driving. We introduced a new office concept combining health, well-being and security services. In the next few years we will open lifelong security offices in Finland. An excellent example of our preventive mindset is our awarded Hero Training, which enabled 27,000 people to gain fire extinguishing skills free of charge. 422 million 9.7 billion * 9.8 billion We were the most improved company in a survey focusing on customer loyalty. 423 million 9.4 billion 9.3 billion In order to offer Finnish people lifelong security, we will introduce a number of comprehensive and proactive services in areas of health, finance and safety during For example: New motor liability insurance for private customers EMPLOYEES * A completely new health insurance concept for our own customers A new investment service model Continue investing in digital and automated technologies 3, million Continue our Hero Training with a new theme: emergency first-aid skills. We will offer training to 30,000 school pupils and 15,000 adults. 3, million * is the first financial period for which consolidated financial statements have been prepared for LocalTapiola Group

9 IN ITALY IN ITALY NON- HIGHLIGHTS February: first Reale Group convention. February: Reale Mutua and Italiana are revolutionising agency processes with the adoption of graphometric policy signatures. March: Reale Mutua presented Dual Plus Reale, the new multi-line Life insurance policy. March: new Reale Mutua advertising campaign Raise your hand if was launched billion 2.7 billion April: inauguration of the new Reale Seguros headquarters in Madrid. May: Chile Seguros Generales was founded. September: inauguration of the new building in Via Bertola in Turin, the new Reale Mutua headquarters. December: the Reale Mutua Group strengthened its position in Italy with the acquisition of UNIQA ITALIA. 1.1 billion 12.8 billion 14.9 billion The main objectives of 2017 are: Identity and Solidity, via dissemination and evolution of management models within the Solvency II framework, exploiting the specificity of being a Mutual Group with a high sense of Corporate Social Responsibility. 1.1 billion 12.3 billion 14.2 billion Focus on people, through a distinctive relationship with the member/insured party/customer thanks to the customer journey and to the perception of being a member/customer of a Mutual Group. EMPLOYEES Consolidate the privileged relationship with the agency networks, exploiting the hi-tech/high-touch agent model, combining technology, relationship and consultancy. Foster the professional development of resources working in the Reale Group, developing talent management and teamwork. Careful monitoring of the profitable development of our insurance core business. 3, million Achieve a strong position in the welfare world, strategic market for profitable development of the Reale Group. 3, million

10 IN SWITZERLAND IN SWITZERLAND NON- HIGHLIGHTS With a consolidated profit of million, Swiss Mobiliar posted another outstanding result. Swiss Mobiliar Group is displaying sustained growth. The total premium volume increased by 3.2% (the previous year was 1.3%) advancing to 3.3 billion. Non-life business contributed million to the overall result, its premium volume rising by 3.1% to 2.6 billion, thereby once again clearly surpassing the overall Swiss market average of 1.1%. In, Swiss Mobiliar claimed a 44% share of this market. The profit contribution from life business amounted to 25.6 million billion 2.4 billion Swiss Mobiliar has a very strong capital base, exceeding the statutory requirements many times over. The Group's Solvency II ratio in accordance with SST exceeds 300%. In further advances were achieved in the digitalisation and automation of the business processes. In addition, Swiss Mobiliar made several future-oriented acquisitions by purchasing Trianon Ltd., Treconta SA and SwissCaution SA as well as a stake in Scout million 18.3 billion 16.7 billion By refreshing the brand, Swiss Mobiliar gently attuned its strong brand to reflect society today, aligning it to the requirements of the digital work and reinforcing the umbrella brand. 677 million 17.9 billion 16.4 billion Swiss Mobiliar is once again sharing its success with its customers. From mid-2017 for one year a total of million will be used to reduce the premiums of household and building insurance policyholders by 20%. EMPLOYEES (FTE) Swiss Mobiliar continues to enhance its work environment and work culture by making use of the opportunities offered by the ongoing digitalisation process. 5, million 4, million Swiss Mobiliar usually presents the annual results in Swiss francs (CHF). As an exception, these figures have been converted into euros according to the ECB exchange rate of 27 April (1 EUR = CHF)

11 GENERAL DISCLAIMER Each European Alliance Partners Company AG (Eurapco) partner is responsible for its compliance with any and all applicable legislation, including competition laws. Competition law prohibits, among others, agreements on and coordination of commercial strategy, market sharing and the exchange of commercially sensitive information between competitors. Eurapco requires its partners not to coordinate their commercial strategy or exchange commercially sensitive information (including prices, the identity of their customers or ongoing or future tender processes, or any deviation of markets) or take any other action that may be interpreted as possibly breaching competition law other than in strict conformity with the Eurapco Compliance Guidelines. The information shared by Eurapco or any of its partners amongst each other, is strictly confidential and is being provided to you solely for information purposes and may not be reproduced in any form or further distributed or published, in whole or in part, for any purpose. The information is provided for the exclusive use of the persons to whom it is addressed for the sole purpose of the activities of Eurapco and its partners and only as far as they need to know this for the respective activities they are involved in. The information is not intended to form the basis of any cooperation or doesn t constitute any advice thereto or form part of an offer for such cooperation and/or advice, without being explicitly approved by Eurapco and the respective partner individually. The information is not intended to form the basis of any contract and should not and nor may it be relied upon in relation to any contract or commitment. Only the express provisions of any definitive agreement, if and when it is executed, shall have any legal effect in connection with the proposed activity (between Eurapco and/or any of its partners). The information should not be considered as any recommendation by Eurapco. Any partner of Eurapco acknowledges that it will be solely responsible for its own assessment of any activity it will participate and will conduct its own analysis and independent verification and be solely responsible for forming its own view of any potential future performance of any activity within Eurapco and/or with any of its partners. No representation or warranty, express or implied, is or will be given by Eurapco or its advisors, directors, officers, employees, members, partners, shareholders or affiliates and no responsibility or liability or duty of care is or will be accepted by Eurapco or its advisors, directors, officers, employees, members, partners, shareholders or affiliates as to the accuracy, completeness, reliability, reasonableness or achievement of any information or the opinions contained in any information or advice or supplied herewith or any other written or oral information made available to any of the partners in connection with any activity and/or initiative of Eurapco. If in doubt with reference to the above or with respect to any new initiative, please do not hesitate to consult upfront with your own legal and/or compliance advisor and/or the compliance department of Eurapco.

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