LEMON LAW COMPLAINT FOR

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1 Texas Department of Motor Vehicles LEMON LAW COMPLAINT FOR RECEIVED APR /5 TEXAS DEPARTMENT OF MOTOR VE.HICI.ES MOTOR VEHicLE NVISiON instructions: Forms submitted incomplete and/or without the attachments listed below may cause a delay that could result in your complaint being rejected due to untimely tiling. Return this form with the following attachments: 1) Purchase order or sales contract. 2) Repair order(s). 3) Copy of written notice to manufacturer, converter and/or distributor. 4) Extended service contract, if applicable. 5) Lease agreement, if applicable. 6) Other relevant information. If you are seeking repurchase or replacement of your vehicle, along with the attachments you must include a 8351iiing fee. You can submit the fee by check or money order payable to the Texas Department of Motor Vehicles. Do not mail cash. Send to: Texas Department of Motor Vehicles, PO Box 13044, Austin, TX If you are seeking repairs only, send this form and the requested attachments to: Texas Department of Motor Vehicles, 4000 Jackson Ave., Austin, TX OWNER: t-fry e J. s - MAILING ADDRESS: 151'o LAOC 1 CITY:,Q.A 41111i.4... V STATE: -TA ZIP: WORK PHONE: A act S %I.'; HOME PHONE: S/41rAA FAX ADDRESS: CHECK ALL THAT APPLY: II1EW ID USED U DEMO U PROGRAM fl LEASE El CONVERSION YEAR: S-ca "b MFG/MAKE: -F-Doc.D MODEL: s VIN: DATE PURCHASED: , MILEAGE*:CURRENT 11,1-5 5 AT DELIVERY: 3 DATE 24,000 MILES REACHED: 4(..a- is - is *Not applicable to Towable Recreational Vehicles CONVERSFON CO: LEASE GO: SELLING DEALER: S ,41 SERVICING DEALERS 1) C-124.) 2) 3) CITY: t%) *ottrt W4.04 )1114S unr: iui. e TA CITY: CITY: DEALER ADDED OPTIONS: WHAT REMEDY ARE YOU SEEKING?: RilEPURCHASE/RIPLACEMENT or J REPAIRS *APR LL $ 35

2 EXISTING PROBLEMS LOG You MUST complete this section on this form or the form will be returned as incomplete. "See Attached"i or equivalent is NOT a substitute for completion. You may make copies of this page to address additional' concerns. -tat..totratt f Resi mil oji. 3 A ra A-1-1, d 1 U-- SP. 1 IC i 2. tt ḇ -a 25 1 gt a "-II. ILI k e, %.k , 3,. 1,4 m, A ~ Z51 41h visit Description of one problem that CONTINUES TO EXIST; Repair Visits Date In Date Out Mileage 1

3 4YES p NO The manufacturer, converter or distributor of the vehicle (NOT THE DEALER) was given written notice of the problem(s), on 4-, 20 IF YOU ANSWERED NO, PLEASE SEND A LETTER TO THE MANUFACTURER, CONVERTER OR D/STR/BUTOR AS SOON AS POSSIBLE (CERTIFIED MAIL/RETURN RECEIPT IS SUGGESTED) AND INCLUDE A COPY CD THE LETTER WITH THIS COMPLAINT FORM. j YES 24.4O The vehicle has been inspected by a factory representative. If you answered yes, please provide the inspection date, location, personnel involved, and outcome. Use a separate sheet if needed. DATE: LOCATION: BY WHOM: OUTCOME: I UNDERSTAND THAT THE INFORMATION I AM SUBMITTING MAY BE SHARED WITH THE OTHER INTERESTED PARTIES TO MY COMPLAJNT IN ORDER TO RESOLVE THIS MATTER. I HEREBY CERTIFY, UNDER PENALTY OF PERJURY, THAT ALL STATEMENTS IN THIS COMPLAINT ARE TRUE AND CORRECT. Nqw IGNATURE OF VE ICLE OWNER/LESSEej1/4#:1 DATE: I The Texas Department of Motor Vehicles maintains the information collected through this form. With few exceptions, you are entitled on request to be informed about the information that we collect about you. Under Section and of the Government Code, you also are entitled to receive and review this information. Under Section of the Government Code, you are also entitled to have us correct information about you that is incorrect. U!,..! 14.;:r %..J...1 -

4 Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI April 7, 2015 Re: 2013 Ford Focus vin# This letter is sent to inform you that we are sending applicable paperwork to the Texas Department of Motor Vehicles regarding our 2011 Focus and the "Texas Lemon Law." Since August, 2014, the car has been repaired three times for the clutch assembty. We are aware the warranty has been extended for this repair but, as this problem resurfaces without warning and has very nearly caused accidents in the past, we no longer believe in the safety of the car. Extending the warranty, rather than -Ospixigeasing our minds, leads us to believe FMC has little or no confidence the repairs that have been done. Because it directly affects the safety of our family, we are seeking intercession by the the state. Sincerely, John D. Williams

5 LEWISVILLE MPO LEWISVILLE, Texas /07/2015 (800)21' :45 PM Product Description Sales Receipt Sale Onit Dty Price Final Price DEARBORN MI Zone-5 $0.49 First -Mass Nail Letter 0.50 oz. Expected Delivery: Fri 04/10/15 Return Rcpt (Green $2.70 Card) WO Certified (BPS Certified Nail 0: Customer Postage -$0.49 Stiototal: $6.00 Issue Postage; $ Total: $6.00 _Nid hp

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