IMPORTANT SAFETY RECALL

Transcription

1 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING N MAIN ST MIDDLEBURY, INDIANA NHTSA RECALL: 17V117 CANADA RECALL: N/A <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service <<DATE>> This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River Office of Corporate Compliance ( OCC ) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2017 model year Stealth TFQ2817G and Sandstorm T28GSLR recreational vehicles. WHAT IS THE DEFECT/NONCOMPLIANCE? An LP branch line installed beneath the vehicle may not have been routed appropriately and was left in close proximity to the axle, allowing the LP branch to potentially make contact with the axle as the axle jounces during travel and fracture. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. If the LP branch line makes contact with the axle, it may fracture and the liquid propane inside may leak. If there is a source of ignition near the LP branch line, it could ignite the liquid propane, increasing the risk of a fire and injury. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? The remedy for this recall is available for your vehicle upon receipt of this letter. Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer without delay and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for making arraignments to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is 1.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Stealth & Sandstorm Forest River, Inc. Attn: WARRANTY MANAGER 920 West Mayberry Ave Hemet, CA Page 1 of 2

2 What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CUSTOMER SERVICE mdominiguez@forestriverinc.com If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C Or you may call the toll free Vehicle Safety Hotline at or (TTY: ). Or visit and search; Recall ID: 17V117 Sincerely, Forest River, Inc. Engineer Office of Corporate Compliance Page 2 of 2

3 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING N MAIN ST MIDDLEBURY, INDIANA NHTSA RECALL: 17V117 CANADA RECALL: NONE <<DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service <<DATE>> Pursuant to USC49CFR Notification to Dealerships and Distributors Paragraph B It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law. Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. Forest River Office of Corporate Compliance ( OCC ) has decided that a safety defect exists in certain 2017 Stealth TFQ2817G and Sandstorm T28GSLR recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is: December 29, 2016 through January 31, 2017 DEFECT/NONCOMPLIANCE: An LP branch line installed beneath the vehicle may not have been routed appropriately and was left in close proximity to the axle, allowing the LP branch to potentially make contact with the axle as the axle jounces during travel and fracture. EVALUATION OF RISK: If the LP branch line makes contact with the axle, it may fracture and the liquid propane inside may leak. If there is a source of ignition near the LP branch line, it could ignite the liquid propane, increasing the risk of a fire and injury. SERVICE PROCEDURE: Dealership Service Department Service procedures for addressing 2017 Stealth TFQ2817G and Sandstorm T28GSLR: Turn off LP at each LP Source; Inspection shall include a visual inspection to locate the copper gas line; Inspect for any damage such as an indentation, crush, flattened area, smell, or other suspicious damage; Turn off LP at each LP Source; Begin replacement of the 1/4 copper gas line while securing with rubber coated clamps not more than 46 apart; Assure there are not any connections hidden inside of a cavity that is enclosed, such as an underbelly; Securely fasten the copper line to the structure and aware from any moving parts, such as the axle; ASSURE ALL FLAMES ARE EXTINGUISHED; Turn on LP at each LP Source; Perform a system gas pressure test; If the systems test fails, check all connections with soapy water looking for bubbles, retighten connections; Perform a system gas pressure test. Page 1 of 2

4 AVAILABILITY OF REMEDY: The remedy for this recall is available upon receipt of this letter. PARTS AND RETURN: Pictures are required prior to remedy and/or inspection; Pictures are required for the remedy and/or inspection after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s). DEALER REPAIR CODES: UNITED STATES REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S) 17V INSPECT LP LINE ONLY.30 17V REPAIR LP LINE ONLY 1.00 HELPFUL CONTACT INFORMATION: CUSTOMER SERVICE mdominiguez@forestriverinc.com The Recall shall be considered the utmost priority to remedy the Stealth TFQ2817G and Sandstorm T28GSLR in question. The retail consumer shall not be charged any amount of monies for remedy to their Stealth TFQ2817G and Sandstorm T28GSLR listed under this Recall. If your dealership has already performed the remedy to Stealth TFQ2817G and Sandstorm T28GSLR, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty Stealth TFQ2817G and Sandstorm T28GSLR in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Forest River, Inc. Engineer Office of Corporate Compliance Page 2 of 2

5 VINS - US 4X4TSCD2XHE X4TSFD20HE X4TSCD26HE X4TSCD26HE X4TSFD22HE X4TSFD26HE X4TSFD22HE X4TSFD29HE X4TSCD20HE X4TSCD22HE X4TSCD24HE X4TSCD27HE X4TSCD27HE X4TSCD29HE X4TSFD20HE X4TSFD28HE X4TSFD2XHE X4TSFD2XHE X4TSCD20HE X4TSCD22HE X4TSCD21HE X4TSCD28HE X4TSCD28HE X4TSCD23HE X4TSFD27HE X4TSFD22HE X4TSFD23HE X4TSFD24HE X4TSFD28HE X4TSCD28HE X4TSFD2XHE X4TSCD21HE X4TSCD21HE X4TSCD23HE X4TSFD27HE X4TSFD21HE X4TSFD22HE X4TSFD25HE X4TSFD26HE X4TSFD26HE X4TSFD28HE X4TSFD28HE X4TSFD29HE X4TSFD29HE Page 1 of 3

6 VINS - US 4X4TSFD2XHE X4TSFD29HE X4TSFD2XHE X4TSFD2XHE X4TSCD29HE X4TSFD24HE X4TSFD24HE X4TSCD20HE X4TSCD25HE X4TSCD27HE X4TSCD29HE X4TSCD24HE X4TSCD26HE X4TSCD2XHE X4TSFD26HE X4TSFD27HE X4TSFD21HE X4TSFD21HE X4TSFD21HE X4TSFD22HE X4TSFD29HE X4TSCD24HE X4TSCD26HE X4TSFD25HE X4TSCD21HE X4TSCD22HE X4TSCD25HE X4TSCD28HE X4TSCD2XHE X4TSFD20HE X4TSFD24HE X4TSFD26HE X4TSFD29HE X4TSCD22HE X4TSCD24HE X4TSFD21HE X4TSFD27HE X4TSCD23HE X4TSFD23HE X4TSFD23HE X4TSFD27HE X4TSFD20HE X4TSFD20HE X4TSFD24HE Page 2 of 3

7 VINS - US 4X4TSFD25HE X4TSFD23HE X4TSFD25HE X4TSCD25HE X4TSFD24HE X4TSFD28HE X4TSFD28HE X4TSFD20HE X4TSFD25HE X4TSFD25HE Page 3 of 3