EDQ End Of Service Life Policy

Transcription

1 EDQ End Of Service Life Policy

2 Contents page 1. Introduction Explanation of terms End Of Service Life Availability of Technical Support... 3 Contact details... 4

3 1. Introduction This End of Service Life Policy (this Policy ) should be read in conjunction with the relevant Experian Standard Terms and Conditions entered into between Experian and your organisation. The purpose of this Policy is to describe the length of time you can expect Experian to provide Technical Support and Data Set Updates for Licensed/Experian Materials after they are no longer available for purchase. 2. Explanation of terms Any capitalised terms in this Policy are to be interpreted as defined in the applicable Experian Standard Terms and Conditions, save where to the contrary below; Term Defect End Of Service Life Last Ship Date Policy Technical Support. The Experian Standard Terms and Conditions 3. End Of Service Life Description A fault with the Licensed/Experian Materials as reasonably determined by Experian. The point at which Experian cease to provide Technical Support and Data Ser Updates for the Licensed/Experian Materials. The point at which Experian ceases to physically or electronically ship the specific version of the Licensed/Experian Materials. The End Of Service Life Policy, this document. The support Experian offer in relation to the Licensed/Experian Materials as detailed in the Worldwide Support Policy or UK&I Support Policy. The applicable, standard terms and conditions agreed at the point of sales of the Licensed/Experian Materials. 3.1 Description Experian will provide Technical Support and Data Set Updates for the Licensed Materials for a period of three years after the Last Ship Date, as described in section 3.2. After which the Licensed/Experian Materials will have reached End Of Service Life. Experian reserves the right to shorten this period with the provision of 12 months notice. This Policy does not apply to all Experian Licensed/Experian Materials. Licensed /Experian Materials that are exempt will be listed July 2018 Copyright Experian Limited

4 on a dedicated webpage ( 3.2 Full Technical Support For three years following the Last Ship Date, Experian will provide Technical Support and Data Set Updates for the Licensed/Experian Materials. Experian will accept Defect submissions in line with the applicable Worldwide/EDQ UK&I Support Policy and will endeavour to resolve major and critical Defects as described in section 3.3. This may involve the provision of New Releases, where appropriate. 3.3 Defect categorisation On confirming a Defect submission, Experian applies the following categorisation: Term Description Critical A Defect with the Licensed/Experian Materials that materially prevents you from using the Licensed/Experian Materials in accordance with the Documentation. Major A Defect with the Licensed/Experian Materials that materially prevents you from using the Licensed/Experian Materials in accordance with the Documentation, but is intermittent or has an available work-around deemed reasonable by Experian. Minor A Defect with the Licensed/Experian Materials that does not materially prevent you from using the Licensed/Experian Materials in accordance with the Documentation. 4. Availability of Technical Support 4.1 Service hours Technical Support for Experian Materials, via and telephone, is provided during business hours of the Support Location, specified in Appendix A- Support Location. 4.2 After Last Ship Date If the next Renewal Date falls beyond the End Of Service Life date, then Experian will agree terms and a schedule with you to provide a New Version of the Licensed/Experian Materials. July 2018 Copyright Experian Limited

5 Contact details If you have any questions regarding the proposal, please do not hesitate to contact: Technical Support Experian (Data Quality) 6th Floor Friars House 60 Blackfriars Road London SE1 8EZ T +44 (0) E uk.support.qas@experian.com W July 2018 Copyright Experian Limited

6 Registered office address: The Sir John Peace Building Experian Way NG2 Business Park Nottingham NG80 1ZZ United Kingdom