I. Travel Conditions for Package Tour and Travel Service Offerings

Transcription

1 I. Travel Conditions for Package Tour and Travel Service Offerings II. III. IV. Youth hostel rules Information to be provided under Art. 13 GDPR Booking Information Sheet for Travellers on Package Tours

2 Travel Conditions for Package Tour and Travel Service Offerings for contracts concluded from Dear Customers and Travellers, The following provisions shall become part of the package tour and/or travel services contract agreed between the customer and Die JugendHerbergen gemeinnützige GmbH, hereinafter DJH-UWE, as of , where effectively agreed. They supplement the statutory regulations under sections 651a y BGB (German Civil Code) and articles 250 and 252 EGBGB (Introductory Act to the BGB) and complement them. Please therefore read these terms and conditions carefully before making any bookings! 1. Pre-conditions for booking, using the travel services and admission to the youth hostel (YH) 1.1. Pre-condition for booking the tour, using the travel services and admission to the YH is the individual or group membership of the customer or his group in the German Youth Hostel Association or in another association of the International Youth Hostel Federation (IYHF). Details of membership can be found in the information provided below, in the imprint, or under Membership must be evidenced on arrival before the customer can be admitted to the YH. DJH-UWE has the right to refuse admission to the accommodation and the provision of other contractual services until such membership has been purchased or evidenced. If membership is not purchased or evidenced by no later than check-in at the YH, despite a reminder with appropriate deadline having been given, DJH-UWE can cancel the travel contract and demand payment of cancellation costs from the customer in accordance with no. 6 of these travel conditions The travel contract is concluded in accordance with the provisions under no. 2 (Conclusion of contract) subject to proof or purchase of membership. This means that no contractual claim to the use of the contractual services exists without provision of such proof Minors: a) Minors up to the age of 14 years travelling alone are not entitled to admission. These may only be admitted to the YH of DJH-UWE if accompanied by a person of full age who is the legal guardian. No minors may be admitted on the basis of declarations of consent by legal guardians who are not admitted as guests at the same time as the child, in whatever form. b) Unaccompanied minors aged 14 years and over, for whom DJH-UWE does not provide any care services, have a limited right to admission. They shall be admitted to the YH of DJH-UWE under the following conditions even if they are not accompanied by a person of full age who is the legal guardian. However, such admission shall only be permitted if a valid identity card or passport of the minor is presented as well as the declaration of the legal guardian duly executed and signed by the legal guardian of the minor. The declaration of the legal guardian must therefore be exclusively set out in the form published by DJH-UWE under Other declarations of consent of legal guardians in other forms shall not be accepted, even if they are legally effective. c) Travel services shall only be provided to unaccompanied minor travellers to whom support services are to be provided by DJH-UWE as part of the travel services if the legal guardian(s) of the minor participant has/have given his/her/their consent. The corresponding declaration of consent must therefore and exclusively be set out in the form in which it is sent to the customer together with the travel registration. Declarations of consent of legal guardians using a different form shall not be accepted, even if they are legally effective. 2. Concluding the package tour or travel services contract, obligations of the customer 2.1. The following applies to all booking channels: a) These conditions apply both to package tour offerings as well as to individual accommodation and conference services provided by DJH-UWE. Each reference below to the term travel services therefore covers both the package tour services as well as individual accommodation services within the meaning of section 651a (3) no. 2 as well as conference services which are offered either individually or as part of an accommodation service. b) The basis for the offerings of DJH-UWE and the customer s booking is the description of the travel service offerings and the supplementary information on which the booking is based, provided they are made available to the customer at the time of booking. c) When couples, families and small groups are booked by a registering person, and when closed groups are booked by a group registering person as defined in no below, only the registering person or booked institution and accompanying group registering person and not the individual participants is the contractual partner and partner liable for payment vis-à-vis DJH-UWE. Where the conditions below refer to the term customer as a contractual partner of DJH-UWE, this includes the registering person or booked institution and also the group principal. However, the participants as co-booked participants or members of the group only have the status of beneficiary according to the principles of a contract in favour of third parties provided that the participants are not entitled to demand the provision of the contractual services, in particular the travel and accommodation services, to themselves without the consent or cooperation of the group principal and/or to amend the contractual agreements with the group principal. d) If the content of the travel confirmation of DJH-UWE deviates from the content of the booking, a new offer by DJH-UWE shall be provided to which it is bound for a period of 5 days. The contract shall be concluded on the basis of this new offer insofar as DJH-UWE has made reference to the change on which the new offer is based and has fulfilled its pre-contractual information obligations and the customer declares acceptance vis-à-vis DJH-UWE within the binding period by way of explicit declaration or down payment. e) The pre-contractual information provided by DJH-UWE concerning the main features of the travel services, the travel price and all additional costs, the payment modalities, the minimum number of participants and cancellation fees (according to article 250 (3) nos. 1, 3 to 5 and 7 EGBGB) shall only then not become part of the travel service contract if this has been expressly agreed between the parties The following applies to written bookings of travel services transmitted by or fax: a) DJH-UWE shall provide the customer, on the basis of the customer s booking request, with a contract offer binding for DJH-UWE for a limited period of time together with these travel conditions, the Information Sheet for Travellers in accordance with article 250 EGBGB, the insurance certificate for the protection of customer deposits and a booking confirmation subject to acceptance of the contract by the customer which is issued in terms of content and formal in accordance with no. 2.6 below. b) DJH-UWE is bound to the contract offer for the duration stated in the contract; if no such duration is stated, for the duration of 5 working days. The contract is then concluded (except in the case of no. 2.2 d below) on receipt of the contract countersigned by the customer (in the case of s by sending the completed and signed contract as attachment). c) If the customer does not sign the contract in due time, no contract is concluded (except in the case of no. 2.2 d below), and the provisional booking confirmation becomes invalid. d) If the customer s booking request is made shortly before arrival and DJH-UWE expressly permits this in the travel contract offer, the customer may also accept by implication the contract offer by arriving at the YH and paying the travel price on arrival The following applies to travel services booked by telephone: DJH-UWE only accepts a non-binding booking request of the customer by telephone and reserves the corresponding travel arrangements for him. For all other cases, the contractual declarations of the parties and, where applicable, the conclusion of the contract shall be made in accordance with the provisions under no The following applies for verbal presence bookings of travel arrangements in the YH: Based on the customer s booking request, the customer receives a contract to be countersigned by the customer, together with these travel conditions, the Information Sheet for Travellers in accordance with article 250 EGBGB, an insurance certificate on the protection of customer deposits and a booking confirmation subject to acceptance of the contract by the customer that is issued in terms of content and form in accordance with the provisions of no. 2.6 and handed over to the customer in paper form. The contract is concluded on these terms when the customer signs the contract form in a legally binding manner For bookings via electronic business transactions (e.g. Internet, app, telemedia), the following applies for concluding the contract: a) The customer is informed about the electronic booking procedure in the relevant DJH- UWE application. b) The customer is provided with an appropriate correction facility for correcting entries, making deletions or resetting the entire booking form, the use of which is explained. c) The contractual languages offered for online booking are shown. Only the German language is legally binding. d) The customer is informed that the contract text is stored by DJH-UWE in the online booking system and about the possibility of retrieving the contract text at a later time. e) By pressing the button Booking subject to payment the customer offers DJH-UWE the conclusion of the travel service contract with binding effect. The customer is bound to this contractual offer for three working days after sending the electronic declaration.

3 f) The customer immediately receives confirmation of his booking electronically. g) The transmission of the booking by pressing the button Booking subject to payment does not entitle the customer to the conclusion of a package travel contract in accordance with his booking details. DJH-UWE is free to decide whether to accept the contract offer of the customer. h) The contract is concluded on receipt of DJH-UWE s booking confirmation by the customer. i) If the booking is confirmed by the travel confirmation being displayed directly on the screen immediately after the customer makes the booking by pressing the Booking subject to payment button (real time booking), the travel services contract is concluded as a result of this booking confirmation being received and displayed on the customer s screen without the need for an interim notification of receipt of booking in accordance with f) provided the customer is offered the possibility of storing the booking on a permanent data medium and printing the travel confirmation. However, the binding nature of the package tour contract does not depend on the customer actually using these options for storage or printing. DJH-UWE will also send the customer a copy of the booking confirmation in text form The booking confirmation issued by DJH-UWE complies with the legal requirements in terms of its content and shall be stored on a permanent data carrier (which allows the customer to deposit or store the declaration without modification in such a way that it can be accessed within a reasonable period of time, e.g. on paper or in the form of an e- mail) unless the traveller is entitled to a travel confirmation on paper in accordance with article 250 (6) sub-section (1) sentence 2 EGBGB because the contract was concluded in the simultaneous physical presence of both parties or outside of business premises DJH-UWE points out that, under the statutory provisions (sections 312 (7), 312g (2) sentence 1 no. 9 BGB) for travel services contracts pursuant to section 651a and section 651c BGB that are concluded on the basis of distance sales (letters, catalogues, telephone calls, telecopies, s, or text messages sent via mobile phone services (SMS) as well as radio, telemedia and online services), no revocation right exists and that only the statutory rights of withdrawal and cancellation exist, in particular the rights of withdrawal under section 651h BGB (see also no. 6). However, a right of revocation exists if the contract for travel services has been concluded outside business premises according to section 651a BGB, unless the verbal negotiations on which the conclusion of the contract were based were conducted on the basis of a consumer s previous order; in the latter case there is also no right of revocation. 3. Payment 3.1. DJH-UWE and travel agents may only demand or accept payments on the travel price before completion of the service if an effective customer deposit insurance contract exists and the customer has been handed over the insurance certificate with the name and contact data of the customer deposit insurer in a clear, understandable and emphasised manner Unless expressly agreed otherwise in individual cases, the following applies: After concluding the contract, a deposit of 20% of the tour price is due for payment in return for the insurance certificate being handed over. The remaining payment is due 30 days before the start of the tour, provided that the insurance certificate has been handed over and the tour can no longer be cancelled for the reason stated in no. 8. For bookings shorter than 30 days before the start of the tour, the entire price of the tour is due for payment immediately If the customer does not pay the deposit and/or the remaining amount in accordance with the agreed terms of payment although DJH-UWE is willing and able to provide the contractual services in a proper manner and has fulfilled its statutory information obligations and no legal or contractual right of retention exists on the part of the customer, DJH-UWE is entitled to withdraw from the travel services contract after a reminder has been set with a deadline and demand for the customer to pay cancellation costs pursuant to no Changes to the contents of the contract before the start of the tour that do not affect the travel price 4.1. Deviations of key elements of the travel services from the agreed content of the travel services contract which become necessary after concluding the contract and were not attributable to DJH-UWE against good faith are permissible before the beginning of the tour as long as the deviations are insignificant and do not affect the overall design of the tour DJH-UWE agrees to inform the customer about changes to services immediately after gaining knowledge of the reason for the change via a permanent data carrier (e.g. , SMS or voice message, etc.) in a clear, comprehensible and emphasised manner In the event of a substantial change to a significant feature of a travel service or deviation from particular specifications of the customer which have become part of the travel services contract, the customer is entitled either to accept the change or to withdraw from the travel services contract free of charge within a reasonable period set by DJH-UWE at the same time as notifying the change. If the customer does not expressly declare his withdrawal from the travel services contract to DJH-UWE within the period set by DJH-UWE, the change shall be deemed accepted Any warranty claims shall not be prejudiced if the changed arrangements are associated with deficiencies. If DJH-UWE incurred lower costs for executing the changed tour or for organising a replacement tour of equivalent quality at the same price, the customer must be reimbursed the difference according to section 651m (2) BGB. 5. Availment of services (arrival and departure) 5.1. The traveller must arrive at the agreed time but by no later than 6 p.m. unless a special agreement has been reached The following applies for late arrivals: a) The traveller is obliged to inform the host by no later than 6 p.m. or at the agreed time of arrival if he is to arrive late or only wishes to avail himself of the booked travel arrangements on the following day in the case of travel programmes lasting several days. b) If a notification is not made in due time, the traveller is deemed to have not arrived and the provisions of section 6 below shall apply. c) If notification is made in due time and the customer does not avail himself of travel services or does not avail himself of them in full due to the delayed arrival, the provisions of no. 7 below shall also apply in this respect The traveller s accommodation must be cleared by the agreed time, without special agreement by no later than 10 a.m. on the day of departure. DJH-UWE can demand a corresponding additional payment if the accommodation is not cleared on time. DJH-UWE reserves the right to claim further damages. The facilities of the YH may only be used after 10 a.m. on the day of departure if the YH has made general reference to this or an agreement is made with the YH in an individual case. 6. Cancellation by the customer before starting the tour/cancellation costs 6.1. The customer can withdraw from the travel services contract at any time before starting the tour. The withdrawal must be declared to DJH-UWE at the address above/below; if the tour was booked through a travel agent, the withdrawal may also be declared to aforesaid agent. The customer is recommended to declare his withdrawal in writing If the customer withdraws before the start of the tour or does not commence the tour, DJH-UWE forfeits its entitlement to the travel price. Instead DJH-UWE can demand appropriate compensation provided that the withdrawal is not attributable to it or that unavoidable, exceptional circumstances have occurred at the destination or in its immediate vicinity which could considerably impact the performance of the travel services or the transportation of persons to their destination if they are not subject to the control of DJH-UWE and the consequences of such circumstances could not have been avoided even if all reasonable precautions had been taken DJH-UWE has determined the following compensation allowances that take into account the period between the withdrawal declaration and the start of the tour as well as the expected saving of expenses and expected acquisition through other uses of the travel arrangements. The compensation shall be calculated as follows after the date of receiving the withdrawal declaration using the cancellation scale based on the travel price: a) Families, small groups (less than 10 persons), individual travellers and up to 9 cancelling participants of a group in accordance with lit. b): - up to 60 days before arrival: free of charge - from the 59th day until 40 days before arrival: 20% - from the 39th until the 15th day before arrival 50% - from the 14th to the 7th day before arrival: 75% - from the 6th day until the day of arrival or in case of non-appearance: 90%. b) School classes and groups (min. 10 persons) as well as more than 9 cancelling participants of a group: - up to 100 days before arrival: free of charge - from 99 to 90 days before arrival: 20% - from the 89th until the 40th day before arrival: 50% - from the 39th until the 7th day before arrival: 75% - from the 6th day until the day of arrival or in case of non-appearance: 90%. If less than a maximum 10% of all participants in a group withdraw from the travel contract, no compensation is payable for these participants. The above cancellation allowances also apply in accordance with no. 6.3 a) (if fewer than 9 participants cancel in total) or no. 6.3 b) (if more than 9 participants cancel in total) At all events, the customer is at liberty to prove to DJH-UWE that DJH-UWE has incurred either no damages at all or considerably lower damages than the compensation allowances demanded by DJH-UWE DJH-UWE reserves the right to demand a higher concrete compensation instead of the aforementioned allowances if DJH-UWE is able to prove that DJH-UWE incurred substantially

4 higher expenses than the relevant applicable allowances. In this case DJH-UWE agrees to provide concrete figures and proof of the demanded compensation, taking into account the saved expenses and any other use of the travel services If DJH-UWE is obliged to reimburse the travel price as a result of a withdrawal, DJH-UWE must make payment immediately, but at all events within 14 days after receipt of the withdrawal declaration The customer s legal right to demand of DJH-UWE, by giving notification on a permanent data medium, that a third party enters into the rights and obligations in respect of the travel services contract instead of him in accordance with section 651 e BGB, shall not be prejudiced by the aforementioned provisions. At all events, such a declaration shall be deemed timely if received by DJH-UWE 7 days before starting the trip We strongly recommend taking out travel cancellation insurance and insurance to cover return transportation costs in the event of accident or illness. 7. Non-availment of services If, for reasons attributable to the traveller, the traveller does not avail himself of individual travel services which DJH-UWE was willing and able to provide in accordance with the contract, he has no claim to pro rata reimbursement of the travel price provided such reasons would not have entitled him to a cost-free withdrawal or cancellation of the travel contract in accordance with the statutory provisions. DJH-UWE shall endeavour to have the saved expenses reimbursed by the service providers. This obligation shall not apply in the case of immaterial services. 8. Withdrawal due to failure to reach the minimum number of participants 8.1. DJH-UWE can withdraw from the contract if a minimum number of participants is not reached according to the following provisions: a) The minimum number of participants and the latest time of receipt of the DJH-UWE s withdrawal declaration at the customer must be stated in the relevant pre-contractual notification. b) DJH-UWE must state the minimum number of participants and latest withdrawal deadline in the travel confirmation. c) DJH-UWE agrees to immediately inform the customer of the cancellation of the tour if it transpires that the tour will not be carried out due to failure to reach the minimum number of participants. d) A withdrawal on the part of DJH-UWE later than 31 days before departure is not permissible If the tour is not carried out for this reason, payments already made on the tour price shall be immediately reimbursed to the customer; no. 6.6 applies accordingly. 9. Cancellation for behaviour reasons 9.1. DJH-UWE may cancel the travel arrangement contract without notice if the traveller, notwithstanding a warning from DJH-UWE, causes a disturbance for a long period or acts in a manner contrary to the contract that justifies the immediate cancellation of the contract. This does not apply if the behaviour that is contrary to contract can be attributed to an infringement on the part of DJH-UWE of its notification obligations If DJH-UWE cancels the contract, DJH-UWE retains its claim to the travel price; however, DJH-UWE must offset the value of the saved expenses as well as the advantages which DJH-UWE derived from the otherwise use of the services not availed of, including the amounts credited by the service providers. 10. Obligations of the customer/traveller Travel documents The customer must inform DJH-UWE or the travel agent which booked the travel services if he does not receive the necessary travel documents (e.g. flight ticket, hotel voucher) within the period notified by DJH-UWE Notification of deficiencies/demands for corrective action a) If the tour is not free of travel deficiencies, the traveller can demand corrective action. b) If DJH-UWE was unable to apply corrective action as a consequence of culpable failure to notify deficiencies, the traveller shall be unable to assert claims for a reduction of the price according to section 651m BGB or compensation claims according to section 651n BGB. c) The traveller agrees to immediately notify the representative of DJH-UWE on site of any deficiencies. If no representative of DJH-UWE is available on site and contractually not obliged, any travel deficiencies must be brought to the attention of DJH-UWE at the contact point notified by DJH-UWE; the traveller shall be informed of the availability of a representative of DJH-UWE and his contact point on site in the travel confirmation. However, the traveller can also inform his travel agent which booked the travel services of the deficiencies. d) The representative of DJH-UWE is instructed to take corrective action where possible. However, he is not authorised to recognise claims Setting a deadline before cancellation If the customer/traveller wishes to cancel the travel services contract in accordance with section 651l BGB due to a travel deficiency of the type described in section 651i (2) BGB, provided it is a material deficiency, he must previously set DJH-UWE a reasonable deadline for applying corrective measures. The only case in which this does not apply is if DJH-UWE refuses to undertake corrective action or if immediate correction is necessary. 11. Limitation of liability The contractual liability of DJH-UWE for damages that do not result from injury to life, body or health and that were not culpably inflicted is limited to three times the price of the tour. Any claims above and beyond this in accordance with the Montreal Convention or the Air Traffic Act shall not be prejudiced by this limitation of liability DJH-UWE shall not be liable for performance disruptions, personal and material damages in connection with the performance of services that were merely arranged as third-party services (e.g. excursions, sporting events, theatre visits, exhibitions) if these services are explicitly and clearly identified as third-party services in the travel offer and the travel confirmation, stating the identity and address of the contractual partners in such a way that the traveller can clearly recognise that they are not part of the travel arrangements of DJH-UWE and were selected separately. Sections 651b, 651c, 651w and 651y BGB remain unprejudiced by this. However, DJH-UWE is liable if and to the extent that the violation of the information, clarification or organisation duties on the part of DJH-UWE was the reason for the traveller s damages. 12. Assertion of claims, addressee The customer/traveller must assert claims in accordance with section 651i (3) no. 2, 4 7 BGB against DJH-UWE. The claims may also be asserted via the travel agent if the travel arrangements were booked via this travel agent. It is recommended to assert these claims in text form. If the contract refers to an individual travel service and the customer is legally disadvantaged by the application of the Package Travel Law and these provisions, the relevant provisions of the Guest Accommodation Law (Rental and Service Law) and/ or the general legal provisions shall apply. In this case in particular, the statute of limitations under section 651j BGB shall not apply but instead the general statute of limitation provisions. 13. Additional conditions for closed group tours The following regulations of this no. 13 apply, supplementing these travel conditions of DJH-UWE, for travel and accommodation services offered to closed groups Closed groups within the meaning of these provisions are: a) A majority of persons for whom the contract for accommodation or travel arrangements is concluded in a YH by an institution, association, company or other legal entity. This is referred to hereinafter as the group principal and abbreviated to GP. b) A majority of persons without legal status referred to as a group in the statutory provisions of the DJH-UWE, particularly with regard to group membership, as well as in tenders and offers. In this case, the group principal ( GP ) is the person acting for the group. c) Any majority of persons, regardless of the number of persons, legal capacity or status, for whose booking the application of these additional provisions was expressly agreed. In this case, the group principal ( GP ) is also the person acting for the group The group manager(s) hereinafter abbreviated to GM are the person(s) appointed by the group principle to conduct contract negotiations and/or booking settlements with DJH-UWE on behalf of the GP and/or to accompany the group as responsible manager on behalf of the GP DJH-UWE is not liable for any services and parts of services of any kind which with or without the knowledge of DJH-UWE are offered, organised, carried out and/or provided to the customer by the group principle or group manager in addition to the services of DJH-UWE. These particularly include transportation to and from the place of departure and return organised by the group principal or group manager, events not included in DJH-UWE s scope of services before and after the tour and at the place of travel (tours, excursions, meetings etc.) as well as tour guides appointed by the group principal or group manager and not contractually bound to DJH-UWE DJH-UWE is not liable for measures and omissions on the part of the group principal or group manager or the tour guide appointed by the group principal or group manager during and after the tour, in particular not for changes to contractual arrangements that were not agreed with DJH-UWE, instructions to local guides, special agreements with the various service providers, information and assurances to the customer.

5 13.6. The customer must undertake the notification of deficiencies in the event of performance disruptions in accordance with the provisions of the aforementioned no lit. c) Unless expressly agreed, group principals or group managers or a tour guide appointed by aforesaid are not entitled or authorised to receive notifications of deficiencies from group travel participants. They are also not entitled to acknowledge on behalf of DJH-UWE complaints of the customer or payment claims on behalf of DJH-UWE before, during or after the tour. 14. Alternative settlement of dispute; agreement on choice of law and jurisdiction Referring to the Consumer Dispute Settlement Act, DJH-UWE points out that DJH-UWE does not participate in any voluntary consumer dispute settlements. If a consumer dispute settlement were to become obligatory for DJH-UWE after printing these travel conditions, DJH-UWE shall inform the consumers of this in an appropriate form. DJH-UWE refers to the European online dispute settlement platform ec.europa.eu/consumers/odr/ for all travel contracts concluded in electronic legal settlements For customers/travellers who are not nationals of a member state of the European Union or Swiss nationals, the exclusive validity of German law shall be agreed for the entire legal and contractual relationship between the customer/traveller and DJH-UWE. Such customers/travellers can file a lawsuit against DJH-UWE exclusively at its registered office For lawsuits filed by DJH-UWE against customers or contractual partners of the contract that are merchants, legal entities under public or private law or persons who have their domicile or usual place of residence abroad, or whose domicile or usual place of residence is not known at the time the lawsuit is filed, the place of jurisdiction shall be the registered office of DJH-UWE Copyright : Noll & Hütten Attorneys at Law, Stuttgart Munich, Tour operator: Die JugendHerbergen gemeinnützige GmbH Bremen Local Court, HRB HB Thorsten Richter (Managing Director) Woltmershauser Allee Bremen Tel.: +49 (0) Fax: +49 (0) service.nordwesten@jugendherberge.de

6 Youth hostel rules The German Youth Hostel Association (DJH) hopes that a stay in our youth hostels will be an enjoyable experience for all our visitors. For many guests, the hostels are not just a place for meeting up with others but also a chance to bring together people of very different ages and cultural backgrounds, all with their own particular ways of behaving, customs and requirements. That is why all youth hostels have house rules to help provide the right framework for a pleasant stay. So please remember that the rules set out here are for the benefit of all our guests. Group leaders and teachers bear the responsibility for their groups. Arrival Visitors with reservations can arrange their arrival time individually with the hostel management. If no other arrangements have been made, confirmed beds will be kept for you until 6 p.m. If they have not been claimed by then, they may be given to other visitors. Visitors without reservations can enquire by telephone or in the youth hostel to find out if there is room for them in the hostel. Youth hostel services are provided for members of the DJH or member associations of the International Youth Hostel Federation only. Travellers with a German address but without a membership card can also become a member at the youth hostel. Foreign visitors without a membership card can buy an International Guest Card. Staying in a youth hostel Sleeping accommodation in youth hostels is in shared bedrooms and usually separated by gender. Families can be given a family room if one is available. The DJH depends on a helping hand from our visitors. We need your assistance with jobs such as cleaning and tidying up the equipment, rooms and objects you have used during your stay, or setting and clearing tables. The youth hostels are committed to environmental protection and nature conservation. Visitors are requested to collect waste separately or avoid waste altogether and to be economical in their use of electricity, heating and water. Food may not be prepared or eaten in bedrooms. For fire protection, insurance and health rea- sons, the use of electrical devices for the preparation of food and hot drinks is not allowed. Charging electric motor batteries is not permitted in the youth hostel rooms for safety reasons, except at the designated connection points. Smoking is not allowed in the youth hostel. Visitors are not allowed to bring in or consume alcoholic drinks in the hostel or the hostel grounds. Drunken guests can be expelled from the house. Animals may not be brought into youth hostels. An exception can be made for guide and service dogs by arrangement with the hostel management. The country associations may permit further exceptions at certain hostels. Youth hostels are generally open until 10 p.m. Sleeping time is from 10 p.m. to 7 a.m. To enable the other guests to have a peaceful night, please be very quiet if you come in late or leave early. Please be considerate towards other visitors, especially when using electronic media. Departure Bedrooms must be vacated before 10 a.m. By arrangement with the hostel management exceptions are possible. Management rights The hostel management or its authorised representative exercises the youth hostel rules on behalf of the responsible organisation. The management reserves the right to refuse entry to any person violating the hostel rules and will give reasons for such action. These hostel rules were adopted by the General Assembly on 18 December 2017 in Berlin.

7 Information to be provided under Art. 13 GDPR Booking Controller: Die JugendHerbergen gemeinnützige GmbH, Woltmershauser Allee 8, Bremen is the controller for data processing. General information We only ever collect data which are required for the performance of a contract to which the data subject is party, to take steps at the request of the data subject prior to entering into a contract, for the purposes of legitimate interests. Data processing for the performance of a contract or prior to entering into a contract We process data relating to the booking or booking inquiry in accordance with Art. 6 (1) b) GDPR for the performance of the contract or in order to take steps prior to entering into a contract. This concerns the following data: Contact data (name, address, address, telephone number/ mobile phone number), booking data (number and age of guests, booking period, catering details) and, where applicable, bank account details. The data are only stored for 10 years, in particular subject to sections 14 and 14b VAT Act (UstG), section 256 German Commercial Code (HGB) and section 147 German Tax Code (AO). If statutory retention periods apply, the relevant data are archived for such periods and locked to prevent general access if they are no longer needed for the purpose of performing the contract. Data processing with consent Date processing is lawful under Art. 6 (1) a) GDPR if you have given us consent specifically for the purpose of sending a newsletter. You may object at any time without this affecting the lawfulness of the processing completed prior to such objection. If consent is revoked, we will cease processing data accordingly. Data processing necessary for the purposes of the legitimate interest pursued by the controller We process your data in accordance with Art. 6 (1) f) GDPR as follows: a) We process your name and address to provide you with new offers by post. We have a legitimate interest in increasing the use made of our youth hostels and in achieving higher sales revenues. b) If we have received your name and address in connection with your booking, we use these to send you information electronically about similar products offered by us. In this case we have a legitimate interest in increasing the use made of the youth hostels on offer and in achieving higher sales revenues. You are entitled to object to data processing at any time. You will not be charged for any costs other than the basic rate telecommunication charges involved. Your data are erased as soon as you have asserted your rights of objection. Data recipients We only transmit your data to third parties where we are authorised to do so under data protection law (including in particular subject to the legal provisions referred to above). If necessary, personal data are passed on to companies which are involved in performing the contract, e.g. banks for the purpose of handling payments, cooperation partners involved in carrying out booked events, etc. Contact data for the data protection officer Our data protection officer can be contacted at the head office of Die JugendHerbergen gemeinnützige GmbH, Woltmershauser Allee 8, Bremen. address: dsb.uwe@jugendherberge.de Rights of the data subject Under the applicable GDPR rules, data subjects have a right of access to data concerning them (Art. 15) as well as a right to rectification and to erasure (Art. 16, 17). Data subjects also have the right to restriction of processing (Art. 18 GDPR) and to data portability (Art. 20 GDPR). Right to object If data are processed under Art. 6 (1) f) GDPR (data processing for the purposes of legitimate interests), the data subject has the right, on grounds relating to his or her particular situation, to object at any time to such processing. You also have this right with regard to the processing of data for customer management and postal advertising purposes. We will then no longer process the personal data unless there are demonstrably compelling reasons worthy of protection for such processing which override the interests, rights and freedoms of the data subject or if such processing serves to assert, exercise or defend legal claims. You are entitled to object at any time to the processing of your data for the purpose of sending advertising to you by . Right of complaints to a supervisory authority All data subjects have the right to complain to a supervisory authority if they consider that the processing of data concerning them violates data protection law. This right of complaint may in particular be exercised with regard to supervisory authorities in the Member State in which the data subject is resident or in which the suspected infringement has occurred. In Bremen this is: The Landesbeauftragte für Datenschutz und Informationsfreiheit der Freien Hansestadt Bremen, Arndtstraße 1, Bremerhaven.

8 Information Sheet for Travellers on Package Tours in Accordance with Section 651a BGB (German Civil Code) The combination of travel services offered to you constitutes a package tour within the meaning of Directive (EU) 2015/2302. This enables you to benefit from all EU rights that apply to package tours. The company Die JugendHerbergen gemeinnützige GmbH is fully responsible for the proper execution of the entire package tour. The company Die JugendHerbergen gemeinnützige GmbH has also made provisions for the legally prescribed insurance to repay your payments and, if transportation is included in the package tour, to ensure your return transport in the event of its insolvency. The Main Rights under Directive (EU) 2015/2302 Travellers are to receive all essential information about the package tour prior to signing the package tour contract. At least one operator is always liable for the proper provision of all travel services included in the contract. Travellers are given an emergency telephone number or details of a contact point which will enable them to contact the tour operator or travel agency. Travellers may transfer the package tour to another person within a reasonable time and in some cases at additional cost. The price of the package tour may only be raised if certain costs (e.g. fuel prices) increase and if provisions for this have been explicitly made in the contract, at all events by no later than 20 days before the start of the package tour. If the price increase exceeds 8% of the package tour price, travellers can withdraw from the contract. If a tour operator reserves the right to raise the price, travellers have the right to a price reduction if the corresponding costs are reduced. Travellers may withdraw from the contract without payment of a cancellation fee and receive a full refund of all payments if one of the main components of the package tour, with the exception of the price, changes to a substantial degree. If the operator responsible for the package tour cancels the package tour before the start of the package tour, travellers are entitled to reimbursement and may also be entitled to compensation. In exceptional circumstances, travellers may withdraw from the contract before the start of the package tour without payment of a cancellation fee if, for example, major security problems occur at the destination which are likely to impair the package tour. Travellers may also withdraw from the contract at any time before the start of the package tour against payment of an appropriate and justifiable cancellation fee. If, after the start of the package tour, key components of the package tour cannot be carried out as agreed, travellers must be offered other appropriate arrangements at no additional cost. Travellers can withdraw from the contract without payment of a cancellation fee (in the Federal Republic of Germany this right is called termination ) if services are not provided in accordance with the contract and this has considerable consequences for the provision of the contractually-agreed package tour services and the tour operator fails to remedy the situation. Travellers are entitled to a price reduction and/or compensation if the travel services are not provided or not properly provided. The tour operator provides assistance to travellers should they experience difficulties. In the event of the tour operator or, in some Member States, the travel agent becoming insolvent, payments shall be refunded. If the tour operator or, where applicable, the travel agent becomes insolvent after the start of the package tour and if transportation is part of the package tour, the return transportation of the passengers shall be ensured. JugendHerbergen gemeinnützige GmbH is covered by an insolvency insurance of HanseMerkur Reiseversicherung AG. Travellers can contact HanseMerkur Reiseversicherung AG (Siegfried-Wedells-Platz 1, Hamburg, insolvenz@hansemerkur.de, tel.: +49 (0) ) if services are denied to them in the event of the insolvency of Die JugendHerbergen gemeinnützige GmbH. Website containing the full version of the German Civil Code can be found under: