COMPUTERS IN THE MEDICAL OFFICE FINAL EXAM

Transcription

1 1. What type of program is Medisoft A. Practice Management System B. Practice Management Program C. Practice Management Database D. Practice Management Table 2. How many major types of data are stored in Medisoft? A. Three B. Four C. Six D. Ten 3. Medisoft stores six types of data. Name them.,,,,,. 4. Explain the purpose of backing up data. A. To educate staff on common practices B. To protect the practice against lawsuits C. To ensure the financial viability of the practice D. To prevent the loss of information 5. What is a copy of data files made at a specific point in time known as? A. Restored data B. Backup data C. Saved data D. Packed data 6. You are starting the Medisoft program and need to access data that has previously been saved to the computer. What process you should follow to retrieve the necessary data? A. Backing up data B. Saving data C. Restoring data D. Packing data 7. Name the process of retrieving data from backup storage devices. A. Backing up data B. Saving data C. Restoring data D. Packing data 8. Why is it important to know how to change the Medisoft Program Date? A. Medisoft does not allow information to be entered if the wrong date is being used B. All information must be entered using the correct date to be accurate C. Medisoft does not allow information to be entered if the wrong date is being used and all information must be entered using the correct date to be accurate D. None of these is correct 9. Where can the Set Program Date command be found in Medisoft? A. Tools menu B. Activities menu C. Windows menu D. File menu 10. Most dates are entered in Medisoft using the format. A. MMDDCCYY B. MMDDYY C. CCYYMMDD D. DDMMCCYY 1

2 11. The patient information form contains A. Personal information B. Employment information C. Medical insurance information D. All are correct 12. Which of the following information should be collected from new patients during preregistration? A. The patient's name B. The patient's contact information C. The patient's reason for the visit D. All are correct 13. What does the signature on the Patient Information Form indicate? A. Legal document B. For verification C. Patient accepts responsibility for payment of charges not paid by health plan D. It is an application 14. The Patient Information Forms provides data to be entered via A. Activities/Enter Deposits - Patients B. Activities/Enter Transactions - Patients C. List/Patients/Guarantors and Cases - Patients D. Reports/Day Sheets/Patient 15. Into how many sections is the Patient List dialog box divided? A. Two sections B. Three sections C. Four sections D. Five sections 16. True or False. A. The right side of the Patient List displays patient information and the left side displays case information. 17. What happens if you double click on a patient line? A. The patient file is closed B. The patient file is opened C. The patient file is deleted D. The patient file is updated 18. What Medisoft database contains the unique chart numbers of patients? A. Provider data B. Patient data C. Insurance carriers D. Transactions 19. True or False. A. When you receive the Encounter Form, you know that you have to enter charges. 20. True or False. Once you enter patient and case information separately you must click SAVE each time. 21. Which of the following refers to diagnosis codes? A. ICD B. CPT C. HCFA D. EOB 2

3 22. Which of the following refers to procedure codes? A. ICD B. CPT C. HCFA D. EOB 23. Which of the following menus you would use to enter a charge for an office visit? A. File menu B. Reports menu C. Tools menu D. Activities menu 24. The Encounter Forms provides data to be entered via A. Activities/Enter Deposits - Patients. B. Activities/Enter Transactions - Patients. C. List/Patients/Guarantors and Cases - Patients. D. Reports/Day Sheets/Patient 25. A patient who has not received services from the same provider or a provider of the same specialty within the same practice for a period of is known as a new patient. A. One year B. Three years C. Five years D. Seven year 26. Which of the following reasons would require a patient's information to be updated in Medisoft's patient/guarantor database? A. The patient has moved B. The patient has changed jobs C. The patient has changed insurance carriers 27. Identify likely reasons to set up a new case for a patient. A. The patient changes insurance carriers B. The patient has developed a new medical condition C. The patient has two closely related health issues D. The patient changes insurance carriers or the patient has developed a new medical condition 28. You are working at a medical practice and need to record information for a patient's second visit to the practice. Their first visit was to treat a broken wrist and this one is to treat their asthma condition. How would this information be recorded in Medisoft? A. Record the information under their existing case for diabetes B. Create a new case for the treatment of this condition C. Create a new patient record for this encounter at the office 29. Identify the quickest method of creating a new case for an existing patient. A. Copy Case button B. Move Case button C. Add Case button D. New Case button 30. You are working at a medical practice and need to record information for a patient's second visit to the practice related to their condition of diabetes. How would this information be recorded in Medisoft? A. Record the information under their existing case for diabetes B. Create a new case for this treatment of this condition C. Create a new patient record for this encounter at the office 3

4 31. Explain how to open the appointment scheduler in Medisoft. A. Use the Appointment Book feature via the Lists menu B. Use the Appointment Book feature via the Activities menu C. Use the Patient Entry Template via the Lists menu D. Use the Patient Entry Template via the Activities menu 32. Which button is clicked to open Office Hours in Medisoft? A. Office Hours button B. Timesheet button C. Schedule button D. Appointment Book button 33. Enter appointments in Office Hours by A. Double clicking a time slot on the schedule B. Clicking the Appointment Entry shortcut button C. Clicking in the Appointment drop-down list D. Double clicking a time slot on the schedule or clicking the Appointment Entry shortcut button 34. Describe the type of appointments that are entered in the Repeat box of Office Hours. A. Appointments that are follow-up appointments B. Appointments that recur C. Appointments that relate to the same condition D. Appointments that are with the same physician 35. What transactions are stored in the transaction database in Medisoft? A. Payments C. Adjustments 36. Copayments are routinely collected during A. Checkout B. Adjudication C. Check-in or checkout D. Check-in 37. What are the amounts a provider bills for the services performed? A. Charges B. Adjustments C. Overpayments D. Payments 38. What are changes to patients' accounts? A. Charges B. Adjustments C. Overpayments D. Payments 39. Monies received from patients and insurance carriers are considered A. Charges B. Adjustments C. Overpayments D. Payments 40. In what section of the Transaction Entry dialog box are charges for patient encounters entered? A. Patient/Account Information C. Payments, Adjustments, and Comments E. 4

5 41. To begin the process of entering a charge transaction in Medisoft, click the button. A. Multilink B. New C. Note D. Details 42. A patient requires a walkout receipt after an office visit. Once the transactions have been entered in Medisoft, what should be done to print this receipt? A. Open the patient's case and click the Quick Receipt button B. Open the patient's case and click the Print Receipt button C. Open the patient's case and click the Update All button D. Open the patient's case and click either the Quick Receipt button or the Print Receipt button, both options would work 43. What section of the Transaction Entry dialog box allows for payments to be entered? A. Patient/Account Information C. Payments, Adjustments, and Comments 44. What button is used to apply payments to specific charges once all the necessary information is entered in the Payments, Adjustments, and Comments section? A. New B. Apply C. Save D. Input 45. The amount in the column changes once the payment has been applied in the Apply Payment to Charges dialog box. A. Patient/Account Information C. Unapplied 46. Which of the following is an example of an adjustment? A. Discounts for cash patients B. Refunding of overpayments C. Returned checks 47. Which of the following is another name for a walkout receipt? A. Encounter form B. Patient information form C. Walkout statement D. Patient statement 48. Which of the following Medisoft features is the most efficient when entering large insurance payments that have to be split up and applied to several patients? A. The Transaction Entry feature B. The Deposit List feature C. The Quick Receipt feature D. The multilink feature 49. What does the entry in the Amount field of the Payments, Adjustments, and Comments section indicate? A. The amount the patient owes B. The amount the practice charges for a procedure C. The amount of the payment received D. The amount the insurance carrier owes 5

6 50. What is the first step in applying a payment to a patient's case in Medisoft? A. Determine the charge(s) to which the payment should be applied B. Check the entered payment for accuracy C. Click the Save Transactions button D. Click the Apply To Co-pay button in the Apply Payment to Charges dialog box 51. Payments received from an insurance carrier for a procedure may be the patient's estimated payment. A. The same as B. Greater than C. Less than 52. Which of the following is another term for NSF checks? A. Bounced checks B. Returned checks C. Failed checks D. Bounced checks or returned checks 53. How are almost all claims sent today? A. Via the mail B. Via the patient C. Electronically D. On paper 54. What is the next step once the services a patient has received from a provider have been entered into the practice management program? A. Creating insurance claims B. Treating the patient C. Contacting the patient's insurance carrier D. Sending an electronic insurance claim 55. What menu in Medisoft is used to access the Claim Management dialog box? A. The Edit menu B. The File menu C. The Activities menu D. The Reports menu 56. Which of the following source claims are created in Medisoft? A. From insurance carrier information in Medisoft B. From transactions previously entered in Medisoft C. From paper claims filed in the office 57. What can be done with claims after they are created in Medisoft? A. They can be printed and mailed B. They can be transmitted electronically C. They can be printed and mailed and transmitted electronically D. They can be sent to the patient 58. Which button in the Claim Management dialog box begins the process of sending electronic claims or printing paper claims? A. Reprint Claim B. Print/Send C. Create Claims D. Edit 59. You have been asked to make some changes to a claim before it is sent to an insurance carrier. How you would accomplish this task in the Claim Management dialog box? A. Click the Edit button to open the claim and correct the data B. Click the Create Claims button to resubmit the correct data C. Click the Delete button to erase the claim and start over 6

7 60. In what dialog box are claims created in Medisoft? A. Transaction Entry B. Create Claims C. Claim Management D. Edit Claims 61. Which of the following documents specify the amount a provider bills for provided services? A. Managed care allowed charge B. Fee schedule C. Medicare allowed charge D. Payment schedule 62. What is the maximum fee a Medicare participating provider can collect for services? A. Half of the charge B. Fee schedule C. Medicare allowed charge D. Payment schedule 63. What does the Enter Deposits and Apply Payments button open in Medisoft? A. Apply Payments to Charges dialog box B. Deposit List dialog box C. Apply Payments/Adjustments to Charges dialog box D. Transaction Entry dialog box 64. The amount the provider bills and the rate specified in the contract with the payer usually A. Are the same B. Differ C. Are negotiable D. Change daily 65. Which of the following are included on a remittance advice? A. Dates of service C. Patients 66. What may a remittance advice contain? A. Multiple claims B. Claims for a number of different patients C. A limit of one claim per patient D. Multiple claims and claims for a number of different patients 67. What is the most common outcome when an insurance carrier pays a provider for a billed amount? A. The insurance carrier does not fully pay the amount billed B. The insurance carrier pays the exact amount billed C. The insurance carrier pays more than the amount billed 68. What type of payment is made to physicians on a regular basis? A. Carrier B. Capitation C. Copayment D. Automatic 69. Under what type of plan is a flat fee paid to the physician no matter how many times a patient receives treatment, up to the maximum number of treatments allowed per year? A. A traditional plan B. A capitated plan C. A payment plan 7

8 70. The Deposit dialog box appears when the button is clicked in the Deposit List dialog box. A. Apply B. Export C. Edit D. New 71. What button in the Deposit List dialog box is used to apply payments to specific charge transactions? A. The Unapplied button B. The Apply button C. The Export button D. The New button 72. Which statements list only those charges that are not paid in full after all insurance carrier payments have been received? A. Patient statements B. Remainder statements C. Standard statements D. Billing statements 73. Via the, Medisoft offers several options for creating reports. A. File menu B. Reports menu C. Edit menu D. Activities menu 74. What type of reports is among the basic reports used by a medical office? A. Practice analysis reports B. Patient ledgers C. Day sheets 75. Which type of report lists the amount of money owed to the practice organized by the amount of time the money has been owed? A. Patient aging report B. Insurance aging report C. Aging report 76. What time period does a day sheet cover? A. An eight-hour office day B. A ten-hour office day C. A twenty-four-hour period 77. What type of report shows how long a payer has taken to respond to each claim? A. Patient aging report B. Insurance aging report C. Aging report D. Providing report 78. What type of report lists a patient's balance by age, date and amount of the last payment, and telephone number? A. Patient aging report B. Insurance aging report C. Aging report D. Providing report 79. Which of the following is NOT a type of day sheet report offered in Medisoft? A. Provider day sheets B. Patient day sheets C. Payment day sheets D. Procedure day sheets 8

9 80. Which of the following reasons would require a patient's information to be updated in Medisoft's patient/guarantor database? A. The patient has moved B. The patient has changed jobs C. The patient has changed insurance carriers 9