SERVICE CLUB BRONZE SILVER GOLD

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1 SERVICE CLUB BRONZE SILVER GOLD sgsgas.co.uk

2 BUSINESS OF THE YEAR & APPRENTICE EMPLOYER OF THE YEAR 2017 Established for over 30 years, SGS Heating and Electrical are multi awardwinning heating and boiler specialists, serving Wiltshire, Hampshire and Dorset. Professional, Reliable, and Trusted As diamond-standard Worcester Bosch installers and highly rated members of both Checkatrade and the Which? Trusted Traders scheme, you can rely on our team to provide the highest level of service, every time. Fully qualified and experienced across all types of boilers and heating systems, our engineers and dedicated officebased staff are committed to delivering the perfect customer experience, which has won multiple awards over the years.

3 SGS SERVICE CLUB PEACE OF MIND Say goodbye to those unexpected, and often costly boiler breakdown costs with the SGS Service Club. The SGS Service Club gives you priority access to our award-winning team of engineers all year round, including annual boiler service and full central heating system inspection as standard. One fifth of UK households were left without heating in the past year after their boilers broke down. The average repair bill came to 270, with 5% of people ending up with repairs totalling in excess of 1,250.* *Which? and USwitch research, February Original article available at OUR BOILER SERVICE PLANS START FROM JUST 7.00 PER MONTH Established for over 30 years Award-winning service, including South Wilts Business of the Year Diamond Worcester Bosch Installer Up to 10-years guarantee Priority service Flexible boiler finance Homeowner and landlord services available BEST PRICE GUARANTEE Found a better price from someone else? Providing it s a like-for-like plan we ll beat it, guaranteed even if it s from a national company!* *Excludes online-only, introductory and limited-time offers as well as companies who do not also cover your local area. Best price guarantee applies on a like-for-like basis, please speak your engineer or a member of the team for full details.

4 SGS SERVICE CLUB Bronze Silver Gold Annual Boiler Service Landlord Gas Safety Certificate (on request) Contract period 12 months 5% labour discount on Kitchens & Bathrooms 10% labour discount on plumbing quotations SGS national competitor price guarantee Free parts and labour up to 1000 per 12 months Unlimited call outs Priority service No unexpected boiler repair bills Emergency out of hours 250 off a new boiler (if unrepairable) Radiator and pipework cover included Heating Control cover included Hot Water Cylinder cover included Pump and Valve cover included Cost Per Month Gas/LPG Cost Per Month Oil Bolt Ons - Gas Fire Service (per fire) Bolt Ons - Electrical Wiring care - Service Club Discount For more information please see the Service Club section of our website, or call us today ServiceClub@sgsgas.co.uk

5 TERMS & CONDITIONS OF SGS SERVICE CLUB Period of Agreement If you pay monthly by direct debit, your agreement is on-going until you tell us you would like to cancel or if we cancel the agreement (see Cancellation Policy). You may cancel the agreement at any time. For all other payment methods, your agreement runs for a period of 12 months from the start date / renewal date.we will notify in writing any changes to pricing or terms and conditions. Start date The date in which we process your application. Initial Safety Inspection If you wish to join SGS Service Club, an SGS Engineer will fill in an Initial Safety Inspection Checklist so both parties are aware what has been checked. Yearly Inspection An SGS Engineer will carry out the safety and performance inspection once a year. We will inform you in writing when your service check is due. Cancellation Policy We will cancel your agreement if: You give us false information You do not make an agreed payment It is not possible to find parts to keep your system working safely Circumstances arise which make it inappropriate for the contract to continue If WE cancel the agreement, we will: Give you a refund pro-rata to the length of time left of your 12-month agreement term If YOU cancel the agreement with us, we will not normally give you a refund. We require a notification in writing to cancel. However, you are entitled to a full refund if you cancel within 7 working days of acceptance, providing that SGS have not carried out any work. If you cancel your agreement after SGS have commenced work, we may charge you an amount that brings your total payments up to if we have also carried out an initial safety inspection (or if not). Spare Parts If we do not carry the spare parts your repair requires on the day, we will endeavour to find parts from our suppliers. We may use an approved alternative or reconditioned parts by the original manufacturer. Labour The work will always be carried out by one of our engineers. Using Personal Information Information you provide may be used by us to: Identify you when you contact us To assist us with accounts, services and products we have provided before, now and in the future Through CIFAS system (the UK s fraud prevention scheme), we and other organisations may also access information about you: To help make decisions about credit related services for you and other members of your household To check your identity to prevent money laundering, unless you give us other satisfactory proof of identity We may monitor and record communications with you (including telephone conversations and s) for quality assurance, legal, regulatory, and training purposes. Our Responsibilities We will meet our responsibilities under this agreement within a reasonable time unless it is impossible for us to do so because of circumstances beyond our control. We will not be responsible for delays caused by our suppliers and/or their agents. Exclusions to the SGS Service Club 1. Adjustments to time and temperature controls 2. Replacement of decorative parts 3. Any domestic water supply from the hot water cylinder or appliances including taps and showers 4. Any cold water cistern, mains water supply, cold water supply network 5. Inherent defects or inadequacy to the original design of the system / appliance(s) and consequential damage or loss arising from defects 6. Pipework, wiring or flues buried in the fabric of the building including underfloor heating 7. Any defects or damage caused through malicious or wilful action, negligence or third party interference 8. Any defect or damage caused by fire, lightning, explosion, flood, storm, tempest, frost, impact, or other extraneous cause 9. Any defect or damage occurring from a failure to public electricity, gas or water supplies. 10. Any work arising from hard water scale deposit, system contamination or damage from aggressive water 11. Removing asbestos associated with the repairing of the appliance system 12. Replacement or repair of thermal stores, immersion heaters or the repair of fan convectors 13. Replacement of towel rails, LST and designer radiators, including any associated valves 14. Replenishment of chemical treatments 15. Complete appliance replacement for any reason 16. Replacement of internal gas supply pipework 17. Any increased cost of utilities, loss of water services, loss of earnings, any retrospective cost for items not relating to the repair of the heating components 18. The cost of any improvement to the heating or hot water services 19. Powerflushing, removal of sludge, limescale, magnetite sludge and other debris in the system

6 I would recommend you to anyone looking for a good heating and electrical company. Mrs Cook, Salisbury I would like you to thank the two engineers who carried out the work, which left me quite dazzled by their speed and cleanliness; it is such a delight for me to see that there are still good tradesmen about. Once again, many, many thanks for a very good job Mr Bugden, Salisbury SGS Heating & Electrical Ltd. Unit 4 Dolphin Industrial Estate, Southampton Road, Salisbury, Wiltshire SP1 2NB info@sgsgas.co.uk