Se rv Safe A l c o h o l is the practical and c o m p r e h e n s i ve appro a ch to responsible alcohol service training and cert i fication.

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1 05NRF081 SSA Brochure.qxp 5/10/05 10:25 AM Page 1 Se rv Safe A l c o h o l is the practical and c o m p r e h e n s i ve appro a ch to responsible alcohol service training and cert i fication. Protecting our businesses, customers and community. Proper alcohol service is a responsibility we all share. To help eve ryone succeed with this critical issue, the National Re s taurant Association Educational Fo u n d a t i o n (NRAEF) has developed the Serv S a fe Alcohol Program. Implementing the same a p p r o a ch that Serv S a fe pioneered for the industry s most recognized food safe ty training and certification, this program sets the standard for responsible alcohol s e rvice training, delivering vital knowledge that helps assure eve ry drink served is a safe one. Answering our industry s need for better training. Rising alcohol liability premiums. More sophisticated fake IDs. Stricter dram shop laws and a more litigious environment. With these and other industry trends taking hold of the industry, the NRAEF recognized the increasing need for a consistent, effective training solution. ServSafe Alcohol works to educate your entire front-of-the-house staff, so everyone has the knowledge they need to make the right decision in critical situations. A superior program developed by industry experts. S e rv S a fe Alcohol raises the bar for responsible alcohol service training. It s scientifically developed from the knowledge of experts in the restaurant, legal, r e g u l a t o ry, academic, insurance, medical and law enforcement fields. To g e t h e r, t h ey determined the tasks that the front-of-the-house needs to know. The result? A holistic approach that assures eve ryone has the training they need to s e rve responsibly. Our Instructor Approval Program sets our Instructors and training apart. Along with enhanced, best-in-class materials, we re also raising the standard of training delive ry with our Instructor A p p r oval Program. Through a straightfo rwa r d, practical approval process, we can promote training consistency, and help assure s tudents get the ve ry best quality education. To learn how to become an A p p roved Instru c to r, visit www. n ra e f. o rg / s e r v s a fe/alcohol or contact the NRAEF at , e x t

2 05NRF081 SSA Brochure.qxp 5/10/05 10:25 AM Page 2 le tion. ServSafe Alcohol Always the right decision. To learn more about ServSafe A l c o h o l, visit www. n ra e f. o rg To order, contact your State Re s taurant Association, your distributor or the NRAEF at ( in Chicagoland) ext West Jackson Boulevard Suite 1500 Chicago, IL The National Restaurant Association Educational Foundation ServSafe Alcohol is a trademark of the National Restaurant Association Educational Foundation. ServSafe is a registered trademark of the National Restaurant Association Educational Foundation. Microsoft and PowerPoint are registered trademarks of Microsoft Corporation in the United States and/or other countries.

3 05NRF081 SSA Brochure.qxp 5/10/05 10:25 AM Page 3 Responsible Alcohol Se rvice Training and Cert i fication Pro g r a m

4 05NRF081 SSA Brochure.qxp 5/10/05 10:25 AM Page 4 Se rv Safe A l c o h o l Training Book and Examination A comprehensive, current resource that makes critical practices easy to learn and retain. Count on the ServSafe Alcohol Pro g ram for best-in-class training mate ri a l s. Comprehensive, actionable education is our industry s best defense against difficult alcohol service situations. That s why the NRAEF has developed a state-of-the-art training program with input from experts in the foodservice, regulatory, legal, academic, medical and insurance fields. All program materials focus on teaching the entire front-of-the-house staff using the latest instructional design methodologies to deliver training that s consistent, accessible and effective. Fundamentals of Responsible Alcohol Service Training Book This effe c t i ve text is perfect for classroom or in-unit stu d y, and ta kes a holistic approach, training the entire front-of-the-house to work together to promote responsible alcohol service. It conta i n s c o m p r e h e n s i ve, in-depth information on topics such as alcohol law and responsibilities, eva l u a t i n g i n t oxication levels, dealing with difficult situations, and ex t e n s i ve coverage on ID ch e ck i n g. Material is presented in an interactive way, and lessons are reinforced with guides, charts, exercises and case stu d i e s to make concepts memorable. Plus, a role-play video/dvd (sold separately) is designed to work in conjunction with the book to challenge students to evaluate the real-world scenarios they may face back in the operation. The text also includes areas where students can fill in state and local laws as well as company policies. English with exam answer sheet English without exam answer sheet F M X F M The ServSafe Alcohol Examination I n s t ructors can choose to use the A n s wer Sheet found in the Fu n d a m e n tals of Responsible Alcohol Serv i c e book for either a secured or non-secured ex a m. Ad vanced examination. The Serv S a fe Alcohol Ad vanced Examination is a s e c u re d examination, meaning it has more rigorous standards of examination administration and development. Passing the Ad vanced Examination confirms that students have mastered the critical knowledge necessary to be capable of providing responsible alcohol serv i c e. P rimary examination. The Serv S a fe Alcohol Pr i m a ry Examination tests for basic r e s p o n s i b l e a l c o h o l s e rvice knowledge. Students that pass this n o n - s e c u re d exam receive a certificate representing that t h ey have studied and are knowledgeable about how to serve alcohol responsibly. S e r v S a fe Alcohol Lapel Pin These pins make a great post-training award, representing a sta ff member s ach i evement and commitment to responsible alcohol serv i c e. Lapel Pin S S A L P When everyone serves alcohol responsibly, it benefits our employees, businesses and community.

5 05NRF081 SSA Brochure.qxp 5/10/05 10:25 AM Page 5 ServSafe Alcohol Instructor Toolkit E ve rything Instructors need to eff e c t i ve ly teach responsible alcohol service to eve ry student. S e r v S a fe Alcohol Instru c tor Toolkit This comprehensive educational tool makes an impact in any classroom. Both teachers and students will benefit from best-in-class learning materials, enhanced resources and i n s t ructional tips and techniques. The Toolkit includes an Instru c tor Guide, Pa rt i c i p a n t s G u i d e, I n s t ru c tor CD-RO M, and choice of Vi d e o / DV D. Fundamentals of Responsible Alcohol Service Instru c tor Guide M a kes training easier for instructors, and concepts more attainable for students. Margin notes highlight concepts that should receive emphasis throughout the text. Also fe a tures Instructor Preparation sections that outline the materials that can enhance the content. Includes sample agendas, research tasks and practice exams with answer keys to aid instru c t i o n. Fundamentals of Responsible Alcohol Service Pa rt i c i p a n t s Guide with Exam A n s wer Sheet Pr ovides holistic team training on alcohol law and responsibilities, evaluating intoxication levels, dealing with difficult situations, and ex t e n s i ve coverage of ID ch e ck i n g. This useful resource is filled with interactive activities, engaging visuals and real-life scenarios so information is highly accessible and easily reta i n e d. Fundamentals of Responsible Alcohol Service Instru c tor CD-ROM This convenient training supplement delivers key concepts clearly and consistently with a customizable Powe r Po i n t p r e s e n tation. The CD-ROM also fe a tures the Responsible Alcohol Se r v i c e S h o w d o w n! game, in projectable and printable formats. This interactive game helps rev i ew and instill vita l learnings in a creative, fun way. Videos and DV D s These instructional videos and DVDs offer a powerful supplement to textbook training. The first fo u r Vi d e o s / DVDs in the series complement the four chapters in the participant s guide to illustrate key concepts. The fifth Vi d e o / DV D, E valuating Re a l - World Scenarios works in conjunction with the text and challenges students to react to real-world situations they may face in the operation. For more details about individual Vi d e o / DVD conte n t, please see next page. P u rchase an Instru c tor Toolkit with the E valuating Real-Wo rld Scenari o s Video or DV D. Video 5: Evaluating Re a l - World Sc e n a r i o s I TV I D 5 DVD 5: Evaluating Re a l - World Sc e n a r i o s I T DV D 5 P u rchase an Instru c tor Toolkit that includes all five Videos or DV D s. F ive-in-one Vi d e o I TV I D F ive-in-one DV D F ive Video Se t F ive DVD Se t I T DV D I T 5 V I T 5 D 2005 The National Restaurant Association Educational Foundation ServSafe Alcohol is a trademark of the National Restaurant Association Educational Foundation ServSafe Alcohol t raining is based on the knowledge and insight of industry experts.

6 05NRF081 SSA Brochure.qxp 5/10/05 10:25 AM Page 6 ServSafe Alcohol Videos and DVDs Powerful training supplements that help students apply learnings back in the operation. Se rv Safe Alcohol Videos/DVDs The best way to assure alcohol will be served responsibly in your operation is to reinforce each lesson. Videos/DVDs 1 4 correspond with the four chapters in the participant s guide, presenting concepts through a series of realistic scenarios. Characters discuss the challenges they face, along with the policies and procedures they have put into practice in their fictional operations. Video/DVD 5 helps students put theories to the test with real-world problems and solutions. Video 1: Alcohol Law and Your Responsibility Improper service violations can be serious. That s why this video/dvd defines and identifies criminal and civil liability as it relates to the sale and service of alcohol. Assists students in recognizing the impact and consequences that employee violations have on the establishment. Video 2: Recognizing and Preventing Intoxication The ServSafe Alcohol Program is designed to help protect eve ryone in the industry, particularly our valued patrons. This video/dvd discusses alcohol s path through the body, the factors that affect a guest s blood alcohol content, and how to identify the physical and behavioral signs of intoxication. Also presents methods for preventing guests from becoming intoxicated. Video 3: Checking Identification Can your sta ff spot a fake ID? You can rely on this video/dvd to relay when to check IDs, proper procedures, as well as the characteristics of a valid ID. Video 4: Handling Difficult Situations This video helps prepare your sta ff in the event they are required to ta ke action in the face of improper alcohol-related behavior. It identifies the proper procedures for difficult situations such as stopping service to a guest, handling intoxicated guests who attempt to leave the premises, managing potentially violent situations and dealing with illegal activities. Video 5: Evaluating Real-World Scenarios This practical video/dvd brings critical theories and concepts to life through a series of real-world scenarios. It works in tandem with the text, illustrating problems and solutions for possible situations students may face in the operation. Product Video DVD Video/DVD 1 SSAV1 SSAD1 Video/DVD 2 SSAV2 SSAD2 Video/DVD 3 SSAV3 SSAD3 Video/DVD 4 SSAV4 SSAD4 Video/DVD 5 SSAV5 SSAD5 F ive-in-one Video/DVD SSAVID SSADVD All five titles are conveniently presented on a single videocassette or DVD. F ive Video/DVD Set SSA5VS Includes all five titles in a single set. SSA5DS To learn more about ServSafe Alcohol, visit To order, contact your State Re s taurant Association, your distributor or the NRAEF at ( in Chicagoland) ext Now bartenders, waiters, hosts, busers, security and valets can work together to prevent improper alcohol service.