Business Plan and Budget. April 2017 March Our mission, vision and objectives What we want to achieve in 2017/18 Our plan for 2017/18

Transcription

1 Business Plan and Budget April 2017 March 2018

2 Contents Introduction 3 Our mission, vision and objectives 4 What we want to achieve in 2017/ /18 Year in View Learning and development of optical professionals 2017/18 Year in View Targeted approach to regulation 2017/18 Year in View Organisational transformation Our plan for 2017/ /18 Budget Contact us 12 2 GOC Business Plan and Budget for

3 Introduction We are the regulator for the optical professions in the UK. Our purpose is to protect the public by promoting high standards of education, performance and conduct amongst opticians. We currently register around 29,000 optometrists, dispensing opticians, student opticians Setting standards for optical education and training, performance and conduct Maintaining a register of those who are qualified and fit to practise, to train or carry on business as optometrists and dispensing opticians Responsible We inspire confidence because: We make clear, well-reasoned, evidence based decisions We account for our actions and are open to scrutiny We apply our resources in a targeted and proportionate manner Our regulatory functions 1 The Strategic Plan is published on our website: 3 GOC Business Plan and Budget for Our values Forward thinking We make a difference because: We pursue defined goals and measure our results We are progressive, innovative and agile in our ways of working We achieve and deliver more by working collaboratively We are a learning organisation committed to continuous improvement and optical businesses. Our regulatory functions and values are described below and further information on our approach to regulation, the environment in which we work and our strategic objectives is provided in our Strategic Plan 1 for the period April 2017 to March Approving qualifications leading to registration Investigating and acting where registrants fitness to practise, to train or carry on business is impaired Principled We build trust because: We gain respect through our credibility, integrity and high standards We listen openly, act responsively and communicate honestly We behave consistently and fairly to everyone We foster a positive and productive culture

4 Our mission, vision and objectives Our mission, vision and objectives Learning and development of optical professionals Deliver a strategic review of optical education and training and implement changes to ensure that optical professionals are equipped for future roles Mission To protect and promote the health and safety of the public Vision Optical professionals are equipped for the roles of the future, our regulation is targeted at risks to the public s health and safety and we are an organisation that is accessible and easy to work with 4 GOC Business Plan and Budget for Targeted approach to regulation Build our evidence base and use the full range of our regulatory levers in a proportionate way to address risks to the public GOC strategic objectives Organisational transformation Deliver high quality, efficient services to the public and registrants underpinned by a culture of evaluation and continuous improvement

5 What we want to achieve in 2017/18 What we want to achieve in 2017/18 In the first year of our new three year Strategic Plan we are focusing on the following nine projects. These are grouped under our three strategic objectives. We will also be focused on the effective and efficient fulfilment Learning and development of optical professionals Targeted approach to regulation Organisational transformation Education Strategic Review of our regulatory, statutory and support functions, and on building our capacity and capability to ensure that we are equipped to deliver our Strategic Plan. Continuing Education and Training (CET) scheme evaluation Review of non-uk registration process Review of the Opticians Act Standards Strategic Review evaluation of individual standards and business regulation research Illegal Practice Strategy 2 FTP Complaints Strategy Compliance with the General Data Protection Regulations Quality Assurance Framework 2 The Illegal Practice Strategy project in 2017/18 is focused on safe contact lens supply and use. The project may change its name to describe more accurately the focus of the project. 5 GOC Business Plan and Budget for

6 What we want to achieve in 2017/18 We identify four key stages in a project lifecycle: scoping; execution; implementation; and evaluation. The table below shows the phase that each project will be in during 2017/18: Project phase Scoping Execution Implementation Evaluation Education Strategic Review Continuing Education and Training (CET) scheme evaluation Business standards Review of non-uk registration process Review of the Opticians Act Compliance with the General Data Protection Regulations Standards Strategic Review individual standards Illegal practice strategy 2 FTP Complaints Strategy Quality Assurance Framework 2 The Illegal Practice Strategy project in 2017/18 is focused on safe contact lens supply and use. The project may change its name to describe more accurately the focus of the project. 6 GOC Business Plan and Budget for

7 What we want to achieve in 2017/ /18 Year in View Learning and development of optical professionals Education Strategic Review Deliver a strategic review of optical education and training and implement changes Ensure that education programmes and qualifications leading to GOC registration equip students to meet patients future needs, as technological change and the increased prevalence of enhanced services alter the roles that optometrists and dispensing opticians play in delivering eye care Call for evidence statement Evaluation of CET scheme Publication of CET provider support Continuing Education and Training (CET) scheme evaluation Development of non-eea process Appointment of assessors for non-uk processes Develop proposals for change 7 GOC Business Plan and Budget for Develop proposals for change and implementation plan Review of non-uk registration process Consultation on proposals for change Evaluate the effectiveness of our CET scheme and implement changes Discuss proposed changes and implementation plan with stakeholders Publication of CET IT tender Review consultation responses, develop a statement and implementation plan Our CET scheme operates effectively and registrants are safe to practice and encouraged to focus on continuous professional development Ensure our processes for registering non-uk applicants are fit for purpose and comply with existing legislation Public consultation on proposed changes to CET scheme Non-UK qualified registrants meet the UK requirements for registration and are safe to practise Approval of non-eea process Tender for a non- EEA assessment Development and testing of non-eea assessment Implementation of non-eea process

8 What we want to achieve in 2017/ /18 Year in View Targeted approach to regulation Report setting out changes to Opticians Act to permit effective regulation in a changing sector Commission research to support development of the business standards Evaluate 2016/17 Love Your Lenses contact lens awareness campaign Consider changes not requiring legislative change Engagement to highlight required legislative changes and identify mechanisms for achievement 8 GOC Business Plan and Budget for Evaluation of effectiveness of individual standards implementation Undertake research to support development of the business standards Review of the Opticians Act Review the Opticians Act to identify opportunities and changes required to reduce risks in patient safety and improve organisational effectiveness and efficiency We have a set of powers that can improve patient safety and organisational effectiveness and efficiency Standards Strategic Review Illegal Practice Strategy Consider changes not requiring legislative change Engagement to highlight required legislative changes and identify mechanisms for achievement Evaluation of effectiveness of individual standards implementation Research and analysis to support development of the business standards Consider changes not requiring legislative change Engagement to highlight required legislative changes and identify mechanisms for achievement Evaluate the impact of standards for individual registrants and develop new standards for optical business registrants which reflect good practice and are flexible enough for care to evolve Individual registrants practise in accordance with our new standards, and we develop new standards for optical businesses Publish and present research findings Evaluation report of individual standards of practice Develop draft business standards Increase public awareness of risks from poor contact lens care and encourage businesses to adopt good practice and comply with the law Public harm reduced Review evidence relating to code of practice on internet supply of contact lenses and consider next steps Plan second year of Love Your Lenses campaign Implementation of second year of Love Your Lenses campaign

9 What we want to achieve in 2017/ /18 Year in View Organisational transformation Evaluation of FTP complaints pilot Implement end to end processing Develop policy changes Readiness review and implementation plan Development of consent opt in on forms and MyGOC/CRM Fitness To Practise (FTP) Complaints Strategy Deliver a review of FTP processes and implement changes We manage FTP complaints in a fair and timely manner Compliance with the General Data Protection Regulations Phase 1 implementation: information security and policies and processes Launch of consent opt in on forms and MyGOC/CRM Quality Assurance Framework Phase 2 implementation: information security and policies and processes Review information governance processes required to ensure compliance and implement changes We are compliant with the General Data Protection Regulations by May 2018 Evaluation of FTP controls Evaluation of illegal practice review Develop QA Framework 9 GOC Business Plan and Budget for Consult on policy changes Complete implementation GDPR readiness audit Develop an organisation wide quality assurance framework and review, document and streamline processes We have an effective framework for quality assuring our decisions Education and Standards review Develop internal QA programme Implement policy changes Evaluation of Education and Standards controls Implement QA Framework Evaluate end to end processing Review of QA controls

10 Our plan for 2017/ /18 Budget Income Budget Q3 Forecast Budget Variance to Budget Variance Q3 Forecast Registration 7,894 7,883 8, Investment Income (494) Bank & Deposit Interest (7) (2) Other income (13) Total Income 8,358 8,937 8, (85) Expenditure Chief Executive Office (9) (8) Contingency Total Chief Executive (8) Strategy Director of Strategy Governance (110) (106) Policy Communications (26) (42) Education & Standards ,117 (169) (331) Total Strategy 2,488 2,350 2,576 (88) (226) FTP Director of FTP (80) (61) Case Progression 1,341 1,576 1,686 (345) (110) Legal (81) (84) Hearings (206) (68) Total FTP 2,356 2,745 3,068 (712) (323) 10 GOC Business Plan and Budget for

11 Our plan for 2017/18 Resources Budget Q3 Forecast Budget Variance to Budget Variance Q3 Forecast Director of Resources Facilities 949 1,000 1,025 (76) (25) Human Resources Finance (55) (5) IT (77) (82) Registration (47) (60) Total Resources 2,849 2,937 2,923 (74) 14 Amortisation & Depreciation (60) Total Expenditure 8,254 8,481 9,084 (830) (603) Surplus / (Deficit) before Project Expenditure (232) (336) (688) Strategic Project Expenditure Education strategic review (382) (408) CET evaluation* (54) (54) Review of non-uk registration process (46) Standards strategic review* (91) (91) Illegal practice strategy* (37) (37) Quality assurance framework G D P R Project (76) (76) Amortisation CRM IT Development In-Year resourcing Performance related salary increase Total Strategic Project Expenditure (215) (438) Overall Surplus / (Deficit) (666) (91) (1,217) (551) (1,126) * In 2016/17 the following costs were incurred as part of business as usual expenditure for these projects. Standards Review Project 19k Illegal Practice Project 49k CET Evaluation Project 12k 11 GOC Business Plan and Budget for

12 General Optical Council 10 Old Bailey London EC4M 7NG Tel +44 (0) You can get this plan in Welsh by visiting The GOC is a charity registered in England and Wales ( )