Toronto Employment & Social Services

Transcription

1 CAPITAL BUDGET NOTES CONTENTS Overview 1. 1-Year Preliminary Capital 5 2. Issues for Discussion 13 Appendices Performance Preliminary Capital Budget Preliminary Capital Budget; Capital 21 Toronto Employment & Social Services CAPITAL BUDGET AND PLAN OVERVIEW Toronto Employment & Social Services (TESS) manages the third largest social assistance delivery system in Canada. Under the authority of Ontario Works (OW) Act and Regulations, TESS provides employment services, financial assistance and social supports to Torontonians to strengthen their social and economic well-being in their communities through its 19 Employment and Social Services offices. The 1-Year Preliminary Capital provides funding of $9.823 million, financed from reserves for the multi-year service improvement, Human Services Integration project, which will deliver an integrated Access and Intake function for the delivery of the core City income support programs: Ontario Works, child care fee subsidies, and housing subsidies currently delivered by TESS, Children's Services, and Shelter, Support and Housing Administration. The project will simplify the service experience for residents accessing these services Cash Flow and Future Year Commitments Preliminary Capital Budget with Financing Detail Reserve / Reserve Fund Review 24 CONTACTS Program: Patricia Walcott General Manager Tel: (416) Patricia.Walcott@toronto.ca Corporate: Ritu Sadana Manager, Financial ning Tel: (416) Ritu.Sadana@toronto.ca The 1-Year Preliminary Capital will decrease future year Operating Budgets for the three partnering divisions by a total of $2.391 million starting in 222, primarily driven by operational efficiencies that will be realized with the completion of the project.

2 CAPITAL SPENDING AND FINANCING Preliminary Capital Budget and By Project Category $9.8 Million Where the money goes: The Preliminary Capital Budget and provides funding for one capital project: $9.823 million to begin the multi-year Human Services Integration Implementation project that will deliver an integrated Access and Intake function for the delivery of the core City income support programs. Service Improvement, $9.8, 1% By Funding Source Where the money comes from: The 1-Year Preliminary Capital requires: $9.8 Million Capital financing of $3.274 million provided from each of the following three reserve funds (total of $9.823 million) : Social Assistance Stabilization Reserve Social Housing Federal Reserve Child Care Expansion Reserve Fund Reserve Funds, $9.8, 1% State of Good Repair Backlog TESS' 1-Year Preliminary Capital does not include any SOGR projects. TESS's facilities SOGR capital funding requirements were previously transferred and consolidated within the Facilities, Real Estate, Environment & Energy (FREEE) Capital Budget and. toronto.ca/budget218 2

3 OUR KEY ISSUES & PRIORITY ACTIONS Currently, Child Care Fee Subsidy, Ontario Works, and Housing Subsidy programs are delivered in silos. Technology to support business processes has not kept pace with best practice, with common functions for access and intake delivered separately by each program. Consequently, clients are forced to navigate multiple service pathways to access services. The 1-Year Preliminary Capital includes funding of $9.823 million for service improvement project, namely Human Services Integration Implementation, which will provide an integrated technology solution to create easy-to-navigate pathways to services, improve operational efficiency, and enhance accessibility to the City's income support programs. 218 CAPITAL BUDGET HIGHLIGHTS 218 Preliminary Capital Budget By Project Category The 218 Preliminary Capital Budget for TESS of $2.313 million, excluding carry forward funding, will: Begin the Human Services Integration Implementation project by delivering an integrated contact centre and client profile in a Client Relationship Management (CRM) system across the three divisions to create a single Human Services Account. $2.3 Million Service Improvement, $2.3, 1% By Funding Source $2.3 Million Reserve Funds, $2.3, 1% toronto.ca/budget218 3

4 Actions for Consideration Approval of the 218 Preliminary Capital Budget as presented in these notes requires that: 1. City Council approve the 218 Capital Budget for Toronto Employment & Social Services with a total project cost of $9.823 million, and 218 cash flow of $7.651 million and future year commitments of $7.51 million comprised of the following: a) New Cash Flow Funds for the Human Services Integration Implementation project with a 218 total project cost of $9.823 million that requires cash flow of $2.313 million in 218 and future year cash flow commitments of $3.623 million for 219, $2.675 million for 22, and $1.212 million for 221. b) 217 approved cash flow for the previously approved Wellesley Place Renovation and Human Services Integration Phase 1 project with carry forward funding from 217 into 218 totalling $5.338 million. 2. City Council approve 11 new temporary capital positions for the delivery of 218 capital project and that the duration for each temporary position not exceed the life and funding of its respective projects/sub-projects. 3. City Council consider the operating savings of $2.391 million net in 222 resulting from the approval of the 218 Preliminary Capital Budget for inclusion in the 218 and future year operating budgets. toronto.ca/budget218 4

5 Part 1: 1-Year Preliminary Capital toronto.ca/budget218 5

6 Table 1a 1-Year Capital 218 Preliminary Capital Budget and Capital 1, 8, Carry Fwd to 218 ($s) 6, 4, ` 2, Budget 217 Projected Actual 218 Preliminary Budget Carry Forward (into 218) Gross Expenditures Debt Program Debt Target 222 Budget 217 Projected Actual 218 Preliminary Capital Budget and Capital Year Percent Gross Expenditures: 217 Capital Budget & Approved Future Year (FY) Commitments 7,838 2,5 Changes to Approved FY Commitments 218 New/Change in Scope & FY Commitments 2,313 3,623 2,675 1,212 9,823 1.% Capital Estimates 2-Year Carry Forward for Reapproval 1-Year Carry Forward to 218 5,338 Gross Annual Expenditures & 7,838 7,838 2,313 3,623 2,675 1,212 9,823 1.% Program Debt Target Financing: Debt Reserves/Reserve Funds 5,238 2,313 3,623 2,675 1,212 9,823 1.% Development Charges Provincial/Federal 2,5 Debt Recoverable Other Revenue 1 Financing 7,838 2,313 3,623 2,675 1,212 9,823 1.% By Project Category: Health & Safety Legislated SOGR Service Improvement 7,838 2,313 3,623 2,675 1,212 9,823 1.% Growth Related by Project Category 7,838 2,313 3,623 2,675 1,212 9,823 1.% Asset Value ($) at year-end Yearly SOGR Backlog Estimate (not addressed by current plan) Accumulated Backlog Estimate (end of year) Backlog: Percentage of Asset Value (%) Debt Service Costs Operating Impact on Program Costs (2,391) (2,391) New Positions toronto.ca/budget218 6

7 Table 1b 1-Year Capital Preliminary Capital ($s) Gross Expenditures Debt Program Debt Target ` Preliminary Capital Year Percent Gross Expenditures: 217 Capital Budget & Approved Future Year (FY) Commitments Changes to Approved FY Commitments 218 New/Change in Scope & FY Commitments 9,823 1.% Capital Estimates 2-Year Carry Forward for Reapproval Gross Annual Expenditures & 9,823 1.% Program Debt Target Financing: Debt Reserves/Reserve Funds 9,823 1.% Development Charges Provincial/Federal Debt Recoverable Other Revenue Financing 9,823 1.% By Project Category: Health & Safety Legislated SOGR Service Improvement 9,823 1.% Growth Related by Project Category 9,823 1.% Asset Value($) at year-end Yearly SOGR Backlog Estimate (not addressed by current plan) Accumulated Backlog Estimate (end of year) Backlog: Percentage of Asset Value (%) Debt Service Costs Operating Impact on Program Costs (2,391) New Positions 11 toronto.ca/budget218 7

8 Key Changes to the Approved Capital The 218 Preliminary Capital Budget and the Preliminary Capital reflects an increase of $1.985 million in capital funding from the Approved Capital. The chart and table below provide a breakdown of the $1.985 million or 25.3% increase in the Capital Program on an annual basis from Chart 1 Changes to the Approved Capital (In $s) ($s) ,838 7, ,313 3,623 2,675 1,212 9,823 Change % 25.3% Change $ 2,313 3,623 2,675 1,212 1,985 1-Year As made evident in Chart 1 above, the $1.985 million increase in the Capital is attributed to the addition of a new project, namely Human Services Integration Implementation project, to be delivered during the planning period as compared to the capital spending approved in 217 for the previously approved Wellesley Place Renovation and Human Services Integration Scoping projects. As reflected in Table 2 in the next page, changes to the Approved Capital, specifically the $9.823 million increase in capital funding over the nine common years of the Capital s ( ) can be entirely attributed to the additional funding allocated to begin implementation of the Human Services Integration project. toronto.ca/budget218 8

9 Table 2 Summary of Project Changes (In $s) $s Capital Budget & 7, Preliminary Capital Budget & 2,313 3,623 2,675 1,212 Capital Budget & Changes ( ) 2,313 3,623 2,675 1, ,823 9,823 Project Cost New to the 1-Year Capital Human Services Integration Implementation 9,823 2,313 3,623 2,675 1,212 9,823 New 2,313 3,623 2,675 1,212 9,823 Changes 2,313 3,623 2,675 1,212 9, Revised Project Cost Significant Capital Project Changes in Toronto Employment and Social Services: Cash flow funding in the amount of $9.823 million has been added for the Human Services Integration Implementation project, which was not included in the previously approved capital plan. New to the 1-Year Preliminary Capital The 1-Year Capital includes one new project representing the next phase of the multi-year Human Services Integration Implementation project at a cost of $9.823 million, which will be funded from reserves from the three partnering divisions (TESS, Shelter Support & Housing Administration, and Children's Services) with no impact on the debt levels Preliminary Capital Chart Preliminary Capital by Project Category (In $s) 4, 3, $ Million 2, 1, Health & Safety Legislated SOGR Service Improvement Growth Related As illustrated in Chart 2 above, the 1-Year Preliminary Capital for TESS of $9.823 million provides 1% funding for the Service Improvement project, the Human Services Integration Implementation. Table 3 below shows the capital project details included in the Preliminary Capital : toronto.ca/budget218 9

10 Table Capital by Project Category (In $s) Expenditures by Category Service Improvements App'd Cash Flows to Date* 218 Budget Human Services Integration Implementation 2,313 3,623 2,675 1,212 9,823 9,823 Sub- 2,313 3,623 2,675 1,212 9,823 9,823 Expenditures by Category (excluding carry forward) 2,313 3,623 2,675 1,212 9,823 9, Capital Projects The 1-Year Preliminary Capital supports TESS's objective to transform and modernize service delivery and to provide integrated services to improve client experience. Service Improvements $9.823 million or 1% of the total 1-Year Preliminary Capital 's expenditures are allocated to one Service Improvement project. Human Services Integration Implementation ($9.823 million) The project will improve client experience with access and intake to the City's core income support programs through partnership with Children's Services, Shelter Support and Housing Administration divisions. By integrating front-end processes, clients will be able to receive the same service experience across all channels, while reducing duplication. Upon completion, the project will deliver the following solutions: Project Cost An integrated contact centre for access and intake to income support programs, robust call centre telephony integrated with AODA compliant CRM (including case management software) and Knowledge Base; A data exchange tool to allow for the exchange of information across Divisional systems and CRM; A single human services account with a single client identifier; Electronic verification of income and personal information; and Analytics and Business Intelligence capabilities. 218 Preliminary Capital Budget and Future Year Commitments Included as a sub-set of the 1-Year Capital is the 218 Preliminary Capital Budget and Future Year Commitments, which consists of 218 and future year cash flow funding estimates for projects previously approved by Council; adjustments (Scope Change) to those previously approved projects; as well as new projects which collectively, require Council approval to begin, continue or complete capital work. Table 3a on the following page lists the capital project to be funded by the 218 Preliminary Capital Budget and associated Future Year Commitments for TESS. toronto.ca/budget218 1

11 Table 3a 218 Cash Flow & Future Year Commitments (In $s) Cash Flow & FY Commits Expenditures: New w/future Year Human Services Integration Implementation 2,313 3,623 2,675 1,212 9,823 Subtotal 2,313 3,623 2,675 1,212 9,823 Expenditure 2,313 3,623 2,675 1,212 9,823 Financing: Debt/CFC Debt Recoverable Other Reserves/Res Funds 2,313 3,623 2,675 1,212 9,823 Development Charges Provincial/Federal Financing 2,313 3,623 2,675 1,212 9,823 Chart Preliminary Capital by Funding Source (In $s) 4, 3, $ Million 2, 1, Debt / CFC Prov./Fed. Reserve / Reserve Funds Development Charges Other Revenue The 1-Year Preliminary Capital of $9.823 million cash flow funding will be entirely financed by reserve/reserve funds from the three partnering divisions for the Human Services Integration Implementation project: $3.274 million from TESS' Social Assistance Stabilization Reserve $3.274 million from Shelter Support & Housing Administration's Social Housing Federal Reserve $3.274 million from Children's Services' Child Care Expansion Reserve Fund toronto.ca/budget218 11

12 1-Year Capital : Net Operating Budget Impact Table 5 Net Operating Impact Summary (In $s) 218 Budget Projects $s Position $s Position $s Position $s Position $s Position $s Position $s Position New Projects Human Service Integration Implementation (2,39.6) (2,39.6) (2,39.6) (Net) (2,39.6) (2,39.6) (2,39.6) The 1-Year Preliminary Capital will result in future efficiency savings in the Operating Budgets for the three partnering divisions totalling $2.391 million net, as shown in the table 5 above. Human Services Integration Implementation: Upon completion of the project in 221, the project is expected to generate savings of $2.391 million net annually for the collective three partnering divisions starting in 222. The savings are primarily driven by operational efficiencies from a reduction in the number of telephone lines, increased efficiency in information searches, data collection, and reduction in call volume and in-person meetings. These future operating impacts will be reviewed each year as part of the annual Operating Budget process. Table 6 Capital Project Delivery: New Temporary Positions Project Name Human Services Integration Implementation Project Delivery lary and Benefits $ Amount( $ CAPTOR Project Number Position Title # of Positions Start Date End Date SOC98494 Business Analyst Supervisor Direct Program Policy Development Officer Management Consultant Project Director Human Services Integration ,25.1 1, , Approval of the Capital Budget will require the extension of 11. temporary capital position for the Human Services Integration project until 221. It is recommended that Council approve 11. new temporary capital positions for the delivery of the above capital projects and that the duration for each temporary position not exceed the life and funding of its respective capital projects. toronto.ca/budget218 12

13 Part 2: Issues for Discussion toronto.ca/budget218 13

14 Issues Impacting the 218 Capital Budget Review of Capital Projects and Spending City Council, at its meeting of May 25, 217 considered the report entitled "218 Budget Process Budget Directions and Schedule EX25.18" and directed that City Programs and Agencies submit their Capital Budget and s requiring that: Annual cash flow funding estimates be examined to more realistically match cash flow spending to project activities and timing, especially in the first 5 years of the Capital 's timeframe. The Preliminary Capital Budget and for TESS has been established following a review of the Program's spending capacity and the readiness to proceed of the planned project as well as the ability to leverage non-debt funding sources. TESS implemented two Service Improvement capital projects in the past five years, the Wellesley Place Renovation and Human Services Integration Scoping, which looked at technology solution options for implementation of the overall Human Services Integration Project. Both projects are funded through non-debt funding sources. The spending rate averaged at.4% of the total planned costs in 216 and is projected to increase to 31.9% in 217. The following table illustrates TESS' rate of spending from 216 to 217. Table 7 Capital Spending Rates (In $s) Category Budget Actual Spending Rate % Budget Projected Actual * Spending Rate % Service Improvement 2, % 7,838 2,5 31.9% 2, % 7,838 2,5 31.9% * 217 Projection based on the 217 Q3 Capital Variance Report Factors contributing to the low spending rate include: Delay in construction of the Wellesley Place Renovation due to longer than anticipated lease arrangement negotiation for co-location of ODSP programming with the Province. The design phase and tender process is now complete and construction has commenced. Phase 1 is expected to be completed before the end of Q1 218 and Phase 2 is expected to be completed before the end of Q toronto.ca/budget218 14

15 9, 8, 7, 6, Chart 5 Capacity to Spend Budget vs. Actual (In $s) ($s) 5, 4, 3, 2, 1, Actual Projected Preliminary Actual* Budget Adj. Cfwd from Prior Year Gross Budget Expenditures Actual Spending The Capital which includes cash flow funding for one capital project, Human Services Integration Implementation, phased in over a period of four years, has been established after taking into consideration the project's readiness to proceed, project activities and timelines and capacity to spend by the partnering divisions. Reporting on New Major Capital Projects Project Scope: The Human Services Integration project is a partnership across Children's Services, Shelter Support and Housing Administration, and TESS to integrate access and intake to income support programs by implementing an integrated contact centre, an integrated client profile and CRM system across the three divisions, a single Human Services Account with a single client identifier, electronic verification of income and personal information, and analytics and Business Intelligence software. Activities to be completed within the project's scope include: Conduct a privacy impact assessment across channels; Develop detailed implementation plans for implementation and integration of technologies; Finalize and implement a human resources plan and governance structure; Purchase hardware and software; Develop knowledge content; Develop and implement architecture for CRM and knowledge base; Develop and implement a queue management plan and call flows for integrated phone channel; toronto.ca/budget218 15

16 Develop and implement detailed business processes; Develop and revise policies to support implementation of technology; Develop and implement training; Quality assurance and testing of technology; Phased implementation of technology across channels. Project Deliverables and Status: The project is being delivered in two phases: Scoping phase ($.35 million) is substantially completed in 217 with a completed project charter and technology requirement funding analysis. Implementation phase being presented in this capital budget ($9.823 million) is included as part of Preliminarily Capital with anticipated start in 218 and completion in 221. Project Challenges: The project has several critical dependencies: Timeliness of negotiating and procuring the City s chosen enterprise CRM solution Alignment of business processes with the new software and hardware Compliance with regulations pertaining to sharing of information. Technology solutions and associated business processes will need to be in compliance with the Ontario Works Act 1997, Child Care and Early Years Act 214, Housing Services Act 211, and MFIPPA To mitigate these challenges, new business processes will be developed, tested, and communicated prior to implementation. In addition, new roles will be developed to ensure that the right people are providing the right services. To ensure smooth implementation of software and hardware, new technologies will be deployed in a gradual and phased manner, with functionality and capabilities increased over time. Financial Update: The total cost of implementing the Human Services Integration project is estimated at $9.823 million and included in the Preliminary Capital Budget. The table below shows the project expenditure details: Table 8 Human Services Integration Implementation Project - Cost Estimate by Expenditure (in $'s) Software Expense , Telephony Purchase Contractors Expense , ,11.63 Staff Salaries & Benefits 1,25.7 1, , ,34.27 Privacy Expenses Real Estate (Security,retrofitting,computers) s 2, , , , ,823.1 Anticipated Future Financial Impact: Upon completion of the project in 221, the project is expected to generate net annual savings of $2.391 million and value added benefits of $.37 million starting in 222 for the combined three partnering divisions as show in table below: toronto.ca/budget218 16

17 Anticipated Future Financial Impact (Combined for Three Partnering Divisions) Ongoing Costs Benefits Sustainment Costs Financial Savings Operational Efficiencies Value Added $.389 million/year $.32 million/year $2.748 million/year.37 million/year $2.391 million/year Sustainment Costs: $.389 million will be required annually driven by increased software licencing fees and maintenance expenses. Financial Savings: $.32 million annually will be realized as a result of fewer telephone lines required. Operational Efficiency: $2.748 million annually will be realized as a result of increased efficiency in information and referral searches, data collection, and reduction in call volume and in-person meetings. Value Added: $.37 million value added benefits will be achieved through a reduction in length of time in service system and downstream cost savings in the service system. toronto.ca/budget218 17

18 Appendices toronto.ca/budget218 18

19 Appendix Performance 217 Key Accomplishments In 217, Toronto Employment & Social Services made significant progress and/or accomplished the following: The construction phase of the Wellesley Place Renovation is underway, The scoping phase of the Human Services Integration project is substantially completed. 217 Financial Performance 217 Budget Variance Analysis (in $'s) 217 Budget As of Sept. 3, 217 Projected Actuals at Year-End Unspent Balance $ $ % Spent $ % Spent $ Unspent % Unspent 7, % 2,5 31.9% 5, % * Based on 217 Q3 Capital Variance Report The approved Wellesley Place Renovation project experienced delays due to challenges in finalizing a lease with the Province. TESS began the renovation process of Wellesley Place in 216 with the project expected to continue as planned. The design phase and tender process is now complete and construction has commenced. Phase 1 is expected to be completed before end of Q1 218 and Phase 2 is expected to be completed before end of Q For additional information regarding the 217 Q3 capital variances and year-end projections for Toronto Employment & Social Services, please refer to the attached link for the report entitled "Capital Variance Report for the Nine-Month Period Ended September 3, 217" to be considered by City Council at its meeting on December 5, Impact of the 217 Capital Variance on the 218 Preliminary Capital Budget As a result of the delays described in the 217 Q3 Capital Variance Report experienced by the Wellesley Place Renovation project, funding of $5.338 million is being carried forward to the 218 Preliminary Capital Budget to complete the project. The Preliminary Capital Budget and has been established after due consideration to project activities and timelines; ensuring that the cash flows are aligned to spending requirements in each year of the plan toronto.ca/budget218 19

20 Appendix Preliminary Capital Budget; Capital Including Carry Forward Funding ($s) Project Project Cost Prior Year Carry Forward Service Improvements: Wellesley Place Renovation 7,5 5,238 5,238 5,238 Human Services Integration Scoping Human Services Integration Implementation 9,823 2,313 3,623 2,675 1,212 9,823 9,823 Sub- 5,338 2,313 3,623 2,675 1,212 15,161 15,161 5,338 2,313 3,623 2,675 1,212 15,161 15,161 toronto.ca/budget218 2

21 Appendix Preliminary Capital Budget; Capital toronto.ca/budget218 21

22 Report Phase 2 - Program 16 Toronto Employment & Social Services Program Phase 2 Part B Sub-Project Status S2,S5,S6 CITY OF TORONTO Gross Expenditures ($'s) Nov :18:46 Page 1 of 2 Part C Sub-Project Status S2,S3,S4 Sub-Project Category 1,2,3,4,5,6,7 Report 7C Toronto Employment & Social Services Current and Future Year Cash Flow Commitments Current and Future Year Cash Flow Commitments Financed By Sub- Project No. Project Name PrioritySubProj No. Sub-project Name Ward Stat. Cat SOC98494 HSI Phase Provincial Grants and Subsidies Federal Subsidy Development Charges Reserves Reserve Funds Capital from Debt Recoverable Current Other 1 Other2 Debt Financing 2 Knowledge Base (Sub Project 1) CW S Client Profile (Sub Project 4) CW S ,192 1, ,192 4 CRM & Business Intelligence (Sub Project 2) CW S4 4 1,979 3,132 1, ,923 7,923 2,642 5,281 7,923 5 Telephony (Sub-Project 3) CW S Sub-total 2,313 3,623 2,675 1,212 9,823 9,823 3,275 6,548 9,823 Program Expenditure 2,313 3,623 2,675 1,212 9,823 9,823 3,275 6,548 9,823

23 Nov :18:46 Page 2 of 2 Report 7C Report Phase 2 - Program 16 Toronto Employment & Social Services Program Phase 2 Part B Sub-Project Status S2,S5,S6 Part C Sub-Project Status S2,S3,S4 Sub-Project Category 1,2,3,4,5,6,7 CITY OF TORONTO Gross Expenditures ($'s) Toronto Employment & Social Services Current and Future Year Cash Flow Commitments and Estimates Current and Future Year Cash Flow Commitments and Estimates Financed By Sub- Project No. Project Name Priority SubProj No. Sub-project Name Ward Stat. Cat Financed By: Reserves (Ind. "XQ" Ref.) 771 1, ,275 3,275 Provincial Grants and Subsidies Federal Development Subsidy Charges Reserves Reserve Funds Capital from Current Other 1 Other2 Debt Recoverable Debt Financing 3,275 3,275 Reserve Funds (Ind."XR" Ref.) 1,542 2,415 1, ,548 6,548 6,548 Program Financing 2,313 3,623 2,675 1,212 9,823 9,823 3,275 6,548 9,823 6,548 Status Code S2 S3 S4 S5 S6 Description S2 Prior Year (With 218 and\or Future Year Cashflow) S3 Prior Year - Change of Scope 218 and\or Future Year Cost\Cashflow) S4 New - Stand-Alone Project (Current Year Only) S5 New (On-going or Phased Projects) S6 New - Future Year (Commencing in 219 & Beyond) Category Code Description 1 Health and Safety C1 2 Legislated C2 3 State of Good Repair C3 4 Service Improvement and Enhancement C4 5 Growth Related C5 6 Reserved Category 1 C6 7 Reserved Category 2 C7

24 Appendix Cash Flow and Future Year Commitments toronto.ca/budget218 22

25 Nov :22:4 Page 1 of 2 Report 7Ca Report Phase 2 - Program 16 Toronto Employment & Social Services Program Phase 2 Part B Sub-Project Status S2 Part C Sub-Project Status S2,S3,S4,S5 Sub-Project Category 1,2,3,4,5,6,7 User Fields ALL CITY OF TORONTO Gross Expenditures ($'s) Toronto Employment & Social Services Current and Future Year Cash Flow Commitments Current and Future Year Cash Flow Commitments Financed By Sub- Project No. Project Name PrioritySubProj No. Sub-project Name Ward Stat. Cat SOC98494 HSI Phase Provincial Grants and Subsidies Federal Subsidy Development Charges Reserves Reserve Funds Capital from Debt Recoverable Current Other 1 Other2 Debt Financing 2 Knowledge Base (Sub Project 1) CW S Client Profile (Sub Project 4) CW S ,192 1, ,192 4 CRM & Business Intelligence (Sub Project 2) CW S4 4 1,979 3,132 1, ,923 7,923 2,642 5,281 7,923 5 Telephony (Sub-Project 3) CW S Sub-total 2,313 3,623 2,675 1,212 9,823 9,823 3,275 6,548 9,823 Program Expenditure 2,313 3,623 2,675 1,212 9,823 9,823 3,275 6,548 9,823

26 Nov :22:4 Page 2 of 2 Report 7Ca Report Phase 2 - Program 16 Toronto Employment & Social Services Program Phase 2 Part B Sub-Project Status S2 Part C Sub-Project Status S2,S3,S4,S5 Sub-Project Category 1,2,3,4,5,6,7 User Fields ALL CITY OF TORONTO Gross Expenditures ($'s) Toronto Employment & Social Services Current and Future Year Cash Flow Commitments and Estimates Current and Future Year Cash Flow Commitments and Estimates Financed By Sub- Project No. Project Name Priority SubProj No. Sub-project Name Ward Stat. Cat Financed By: Reserves (Ind. "XQ" Ref.) 771 1, ,275 3,275 Provincial Grants and Subsidies Federal Development Subsidy Charges Reserves Reserve Funds Capital from Current Other 1 Other2 Debt Recoverable Debt Financing 3,275 3,275 Reserve Funds (Ind."XR" Ref.) 1,542 2,415 1, ,548 6,548 6,548 Program Financing 2,313 3,623 2,675 1,212 9,823 9,823 3,275 6,548 9,823 6,548 Status Code S2 S3 S4 S5 Description S2 Prior Year (With 218 and\or Future Year Cashflow) S3 Prior Year - Change of Scope 218 and\or Future Year Cost\Cashflow) S4 New - Stand-Alone Project (Current Year Only) S5 New (On-going or Phased Projects) Category Code Description 1 Health and Safety C1 2 Legislated C2 3 State of Good Repair C3 4 Service Improvement and Enhancement C4 5 Growth Related C5 6 Reserved Category 1 C6 7 Reserved Category 2 C7

27 Appendix Preliminary Capital Budget with Financing Detail toronto.ca/budget218 23

28 Nov :23:51 Page 1 of 1 (Phase 2) 16-Toronto Employment & Social Services Sub-Project Category: 1,2,3,4,5,6,7 Type: B Sub-Project Status: S2 Type: C Sub-Project Status: S2,S3,S4,S5 CITY OF TORONTO Report P2-1A Toronto Employment & Social Services Sub-Project Summary Project/Financing Priority Project 1 SOC98494 Project Name HSI Phase 2 2 Knowledge Base (Sub Project 1) 4 CRM & Business Intelligence (Sub Project 2) 5 Telephony (Sub-Project 3) Start Date Completion Date 11/9/217 11/9/217 11/9/217 11/9/217 11/9/217 11/9/217 Project Sub-total: 218 Financing Cash Flow Provincial Federal Developmt Reserves Reserve Grants Subsidy Charges Funds Subsidies 111 1, , , ,542 Capital From Current Other 1 Other 2 Debt Debt Recoverable Program : 2, ,542 Status Code S2 S3 S4 S5 Description S2 Prior Year (With 218 and\or Future Year Cashflow) S3 Prior Year - Change of Scope 218 and\or Future Year Cost\Cashflow) S4 New - Stand-Alone Project (Current Year Only) S5 New (On-going or Phased Projects) Category Code Description 1 Health and Safety C1 2 Legislated C2 3 State of Good Repair C3 4 Service Improvement and Enhancement C4 5 Growth Related C5 6 Reserved Category 1 C6 7 Reserved Category 2 C7

29 Appendix 6 Reserve / Reserve Fund Review Reserve / Reserve Fund Program Specific ($s) Reserve / Reserve Fund Name Social Assistance Stabilization Reserve Fund (XQ154) Reserve Fund Balance at Year-End * Based on the 217 Q3 Variance Report Projected Balance as at Dec 31, Contributions / (Withdrawls) Contributions / (Withdrawls) Project / SubProject Name and Number 217 * 218 Budget Beginning Balance 18,664 18,664 11,83 7,32 3,88 3,476 3,476 3,476 3,476 3,476 3,476 Withdrawals (-) Human Services Integration Implementation (771) (1,28) (892) (44) (3,274) Wellesley Place Renovation (2,738) (2,738) Operating Budget Withdrawals (3,352) (3,275) (2,549) (9,175) Withdrawls (6,861) (4,483) (3,44) (44) (15,188) 18,664 11,83 7,32 3,88 3,476 3,476 3,476 3,476 3,476 3,476 3,476 (15,188) toronto.ca/budget218 24