Please confirm that we can bid on some of the attachments, and don t have to bid on all.

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1 Please confirm that we can bid on some of the attachments, and don t have to bid on all. The County Treasurer has structured this so that Banks can respond to sections according to their interest and/or capabilities and therefore the evaluation criteria will not penalize those that respond to sections rather than the whole. Please provide the in word. ed to this bank Please provide the Excel sheet for attachment 1. We will be posting an Excel spreadsheet with all tables and questions Please provide all of the pricing tables in Excel. We will be posting an Excel spreadsheet with all tables and questions Our four primary providers are JP Morgan/Chase, Bank of America, Fifth Who is DuPage County Treasurer s current financial provider(s)? Third and MB Financial. What are some challenges in terms of your banking relationship(s)? No response What do you appreciate/value about your current banking relationship(s)? We value having problems solved in a reasonable amount of time, especially in situations involving tax payers and tax payments. We value having a personal banker or associate available to assist us with website, wire transfers and administrative issues. What will be the average daily dollar balances maintained in all the noninterest bearing (i.e. checking) accounts? How much do the balances fluctuate over the course of the year? What will be the average daily dollar balances maintained in interest bearing accounts? Depending on the purpose of the account, balances may fluctuate substantially throughout the year, particularly during collection season. Please see balance chart for the Treasurer's estimate of balances. With the exception of the Collector accounts, balances are fairly constant throughout the year. See average balance chart Collateral Fee Proposal Form What are the investment vehicles (i.e. public funds, money market, sweep to investment, etc.) currently used? The DuPage County Treasurer utilizes a combination of CD's, MMA, Managed Fixed Income accounts, and government agency bonds for Investments. Managed Fixed Income accounts are not included in this. For Collateral in the form of US Government Securities and Obligations for Federal Agencies, Federal Instrumentalities and State of Illinois, coverage is % of deposits. For Collateralization, what percent coverage is needed (e.g. 100%? 105%? Other %?) In addition to ing the complete Pro-Forma Fee Schedule to Treasurer@dupageco.org, would you also like this to be included in the 5 hard copies? We do not need hard copies of the Pro-Forma Fee Schedule Can you please provide a copy of the DuPage County Investment Policy?

2 Would the County be open to holding collateral in the financial institutions Collateral name at the Federal Reserve? Yes Collateral Would the County consider insurance on deposits by the FHLB above the FDIC limits? Current policy does not allow for this practice however the Treasurer has plans to review her Collateral Policy within the next year. The banking services detailed in the section will be performed for the County Treasurer on a contractual basis for three (3) years, with an option to renew for an additional two (2) year period. Will this same term period apply to each of the services described in Attachments 6.1 through 6.6? The three (3) year term and two (2) year option will apply to all services described in Attachments 6.1 through 6.6 With respect to the County Treasurer s right to award contracts in items 7) and 8), would the County consider pricing which reflects award based upon multiple contracts (bundled) versus 8) individual award of contracts? How should this be represented on the Excel pricing sheet? Will the County allow the submission of electronic hyperlinks to financial statements and capital adequacy references to reduce the volume of paper submitted with the proposals? Please provide the number of tax payments collected by bank branches for the past two tax years. To be considered, does the Treasurer require bid responses on all skill sets listed in the, or can a proposal include only some of the services? For those services that may not be offered today, can a proposal still be made on a service that is forthcoming if we define the date it will be available? In the introductory section on page 7, Section 5.3 Evaluation Criteria, the Treasurer s Office requests that the Bank, through their branch network, provide real estate tax collection services for the county taxpayers. Would the Treasurer s Office entertain alternative solutions, utilizing the latest technology, to provide tax collection services? With banking needs and transaction methodology changing with customer behavior given advances in technology, banks are also changing their branch model to accommodate these changes. We would like to recommend alternative processing methodology for these transactions. We would accept pricing based on multiple contracts versus individual ones. Please submit a second Excel spreadsheet to reflect pricing based on the award of multiple contracts. Yes For the 2012 and 2013 collecting years 80,761 and 75,878 payments, respectivley, were collected by bank branches. The County Treasurer has structured this so that Banks can respond to sections according to their interest and/or capabilities and therefore the evaluation criteria will not penalize those that respond to sections rather than the whole. Yes, provided the service is expected to be available in a reasonable period of time. The County Treasurer is interested in hearing about alternative technology solutions, particularly as they impact real estate tax collection. However, due to the scope of this the Treasurer may not consider any information presented as part of her final decision.

3 Regarding this same requirement, If a Bank/provider did not offer collection of real estate tax payments at their branches, would this exclude the Bank from providing services for the non depository sections of the, specifically attachments 2 through 6. Branch collection of real estate tax payments is not a requirement in order for a Bank to provide either depository or non-depository services to DuPage County. However the County Treasurer shall consider willingness to do so as part of the evaluation criteria. Again in the introductory section, page 3, Section 5.1, can a Bank/provider elect to respond to specific sections of the and not the entire. If that is indeed the case, would the Bank/provider be looked upon less favorably for not responding to all sections of the? Will the Treasurer provide the documents that require signatures in Word format? The County Treasurer has structured this so that Banks can respond to sections according to their interest and/or capabilities and therefore the evaluation criteria will not penalize those that respond to sections rather than the whole. Yes Can a bank submit for non-banking services accounts (i.e., CD's or MMA's?) Yes. Will the Treasurer extend the deadline (as reported by the Procurement representative) to submit exceptions to the Terms and Conditions? Yes. As indicated in Section 4.5 in the, concerns or objections to any of these provisions should be indicated in the proposal. Please explain the difference in fees between the ACH Monthly Our current providers of ACH services have various methodologies of Maintenance, ACH Transaction Review Maintenance and ACH Online Access charging for services that might include monthly charges, online charges ACH Maintenance. and per item charges. ACH Please explain the difference between the Debit Block Maintenance and Debit Block Maintenance per Account. Please provide pricing on all items that the Treasurer may incur. You may use the "Other" lines in the excel spreadsheet. ACH I see ACH Blocks on Exhibit 1, but no line items for ACH Filters or Check Blocks. Should they be included as well? Please provide pricing on all items that the Treasurer may incur. You may use the "Other" lines in the excel spreadsheet. ACH Can you quantify the number of addenda items included in each EDI item per month? The cd/dda accounts are for institutions where the County's primary relationship is through a CD, the DDA not a significant account. Both the Please clarify, there are 18 dda accounts, 1 zba, 9 money markets. What is a cd/dda and inv/dda type accounts are used for the operating cash of the Bank Depository Secd/dda and a inv/dda? County. Bank Depository SeWhat are the average balances for each account? See average balance chart There is only one image maintenance fee, but appears that you have check Depository Servicesimaging on multiple accounts. Please clarify/explain the fee. Depository ServicesPlease explain the Branch Order Processed fee. These fees are related to Remote Online Deposit. Please provide pricing on all items that the Treasurer may incur. You may use the "Other" lines in the excel spreadsheet.

4 We charge for cash deposited only, which includes the coin and straps. Those are not separate line items. Does your cash deposited include the strap and coin totals? If not can you quantify how much cash is in the straps Depository Servicesand coin that you deposit per month? Yes. What is the paid item inquiry for? Are you accessing the information on-line Disbursements or via phone? Research. Both. Please explain the Account Maintenance -45 day & 10-day service. How Information Servicedoes that differ from the Monthly Maintenance fee? Account maintenance fees are information retention related charges. What is the difference between Online Current Day Access and Online Please provide pricing on all items that the Treasurer may incur. You may Information ServiceCurrent Day Access per account? use the "Other" lines in the excel spreadsheet. Please provide pricing on all items that the Treasurer may incur. You may Information ServicePlease explain the User Module Fee. use the "Other" lines in the excel spreadsheet. Please provide pricing on all items that the Treasurer may incur. You may Information ServiceWhat Special reports are you receiving? use the "Other" lines in the excel spreadsheet. Do you view only the 18 dda accounts? Or will you want to view the money market and other accounts too? If so, how many accounts total will you Information Serviceview? Viewing access to all accounts. With regards to positive pay, what is the difference in services between the Reconciliation Serv monthly maintenance fee and the online monthly maintenance fee? Please explain what service you are receiving for the Account Recon Reconciliation Serv Other monthly Reporting fee. Reverse Positive Pay is on the pricing list. Do you still use this? Do you need Reconciliation Serv to? Please explain? Please provide pricing on all items that the Treasurer may incur. You may use the "Other" lines in the excel spreadsheet. Please provide pricing on all items that the Treasurer may incur. You may use the "Other" lines in the excel spreadsheet. It is expected that Reverse Positive Pay will not be necessary going forward. Reconciliation Serv Is the Data Download fee a per account charge, or a per download charge? Per Account. Armored cars are requested via phone however the Treasurer will consider Vault Services How are we notified that armored car is required? proposed alternate means of notification. Vault Services Please indicate what address the Armored Car will be doing the pick ups. 421 N. County Farm Road, Wheaton, IL ly the Treasurer requires 12 armored car pick-ups per year. Vault Services Are the 12 days consecutive, or certain days per week? Please indicate what months/days per week you will require pick up. No, these days are determined by expected tax collection volumes. Vault Services Is the Armored car going to be picking up cash deposits only, or will change orders be required to be brought to you via Armored Car during that time. Armored car service is requested for cash pick ups only. Vault Services What will the maximum cash liability per stop be? $1 million Vault Services Do you pay for armored car? Yes, through compensating balances

5 Wire & Funds TransIs the repetitive storage fee a cost for keeping templates available? Yes Please provide clarification is any County check disbursements will need to Bank Depository Sebe cashed at our branches for non relationship clients. Please provide the exact address for the pick-up and drop off of cash deposits and cash orders for required armored courier services. Please also Bank Depository Seprovide the volume per month of desired transportation. Please clarify on the Banking Fee Proposal Form the following items: a)banking Center Deposit: Cash 104,079 à Is this a dollar amount or number of bills? b)banking Center Deposit: Coin 4,423 Is this a dollar Bank Depository Seamount or number of bills? Bank Depository SePlease provide the Account Analysis statements from you current banks. Potentially for Payroll checks. 421 N. County Farm Road, Wheaton, IL ly the Treasurer requires 12 armored car pick-ups per year. The volume amount refers to the number of bills/coin deposited. The County Treasurer has elected not to provide Account Analysis statements. EDI What EDI format does/will the County Treasurer use to send files to the Bank? Please provide a sample EDI format layout, if possible. EDI format is per Bank's standards. EDI How does the County Treasurer originate Federal and state electronic tax payments? (e.g. Through the Bank s online Tax Payment Service? Direct file transmissions to the Bank? Taxing bodies website/phone input?) Through the Bank's website. Does the County Treasurer currently send mixed payment files to the Bank? EDI If yes, what type transactions are you currently sending? What average daily ledger balance dollar amount maintained by the County Fee Proposal Form Treasurer should we use for FDIC Assessment? No Please provide the FDIC assessment rate rather than the dollar amount unless your Bank assesses it differently. Under Monthly Account Maintenance (per account) on line item 10, the volume shown is 18. However, the, Attachment I, page 2 table indicates a total of 36 accounts. For our Pro-Forma Fee Schedule.xlsx Excel Fee Proposal Form submission, please clarify the number of accounts we should use. The Treasurer is currently paying monthly maintenace fees for 18 accounts. Some banks may not assess a maintenance fee. Please use the rate that you would assess a relationship of this type. If the rate is variable based on number of accounts please note that in your repsonse. What is the difference between Credits Posted and Commercial Fee Proposal Form Deposits? Different terminology used by various Banks. Fee Proposal Form How many DuPage County Treasurer sites use Remote Deposit? One. Fee Proposal Form How many Remote Deposit scanners are used/needed? Eight. Fee Proposal Form What are the scanner make(s) and model # s? Epson TM-S1000s.

6 Does the County Treasurer currently use Remote Deposit Web (i.e. software resides out on the web) or Desktop (i.e. software resides on Fee Proposal Form specifically designated PC s) version? Web based remote deposit. Fee Proposal Form Please explain your Returned Check Special Instructions. Monthly maintenance related to Accounts Payable account. Fee Proposal Form How many accounts have Returned Check Special Instructions? One. What is the difference between Branch Credits Posted and Banking Fee Proposal Form Center Deposits? Different terminology used by different Banks. Of the Branch Credits Posted (volume: 96) and Branch Center Deposit Fee Proposal Form (volume: 401), how many deposits include coin or currency? That information is not available. For Banking Center Deposit-Cash, volume of 104,079, what is the unit of Fee Proposal Form measure? Per bill? Per $1 deposited? The volume amount refers to the number of bills/coin deposited. What is the average monthly dollar amount of currency deposited at the For non tax-collection deposits, average dollar amount deposited is Fee Proposal Form branch(es)? approximately $20,000. For non tax-collection deposits, average dollar amount deposited is Fee Proposal Form What is the average dollar amount of currency deposited per deposit? approximately $1,600. For Banking Center Deposit Coin, volume of 4,423, what is the unit of Fee Proposal Form measure (e.g. per roll? Per bag?)? The volume amount refers to the number of bills/coin deposited. Are currency/coin orders made/delivered through the bank branch? Or, Volume is such that no orders are required. County employee will pick up Fee Proposal Form through the bank vault/armored courier? coin as needed. For Currency Ordered, how many Standard straps (e.g. a strap containing Fee Proposal Form 100 bills) are ordered per month? None For Currency Ordered: Non-Standard straps, how many bills are ordered per Fee Proposal Form month? None For Coin Ordered, how many standard boxes of coin are ordered per Fee Proposal Form month? No boxes required For Coin Ordered, partial boxes are charged per roll. How many rolls of coin Fee Proposal Form are ordered per month? None For the Armored Car line item #38, does the volume 12 represent the 12 days during a typical season that armored courier is needed? If yes, since property taxes are paid twice a year, should we use 24 days for an entire year? If no, what is the unit of measure for the volume of 12 and is 12 the Yes, generally the Treasurer requires 12 armored car pick-ups per year. Fee Proposal Form estimated monthly volume? These days are determined by expected tax collection volumes. For Armored Car Vault Deposits How many deposits (i.e. separate deposit Fee Proposal Form tickets) are made per typical season? 15 per day during collection season. For Armored Car Vault Deposits What is the average currency dollar Fee Proposal Form amount deposited per deposit? $100,000

7 For Armored Car Vault Deposits What is the number of bags of mixed coin Fee Proposal Form deposited per typical season? Minimal $100 For Armored Car Vault Deposits What is the number of bags of standard Fee Proposal Form coin deposited per typical season? Minimal $100 The Positive Pay - Monthly Maintenance line has a volume of 8. However, the, Attachment I, page 2 table indicates 23 accounts receiving Positive Pay (PP). For the Pro-Forma Fee Schedule Excel, please clarify what volume Fee Proposal Form we should use. Please use the Excel spreadsheet volume. Is DuPage only charged Positive Pay - Monthly Maintenance for 8 accounts, Fee Proposal Form even though there are 23 accounts that receive PP? Please use the Excel spreadsheet volume. Fee Proposal Form The Positive Pay notif. monthly maint. line item #42 has a volume of 5. However, the, Attachment I, page 2 table indicates 23 accounts receiving Positive Pay. How many accounts should have notification? For Positive Pay - Check Image Storage line item #46 has a volume of 198: Fee Proposal Form What is the unit of measure (e.g. per image viewed? Other?) For Account Recon. Other Monthly Reporting line item #49, what is the unit of measure (e.g. per account? Other?). If possible, please provide a Fee Proposal Form sample Report. For Account Recon. File Transmission line item #52, is this a file Fee Proposal Form transmission to the Bank? Or, from the Bank? For Stop Pay line item #57 has a volume of 3: What is the unit of measure Fee Proposal Form (e.g. per stop? Per Account?) Five accounts receive notifications. Per image viewed. Monthly maintenance charge from Accounts Payable provider. From the Bank. Per Stop Pay. Fee Proposal Form For Debit Block Maintenance & Debit Block Monthly per account line items #63 & 64, the volume is 29 (14+15). However on the, Attachment I, page 2 table indicates the volume for ADB accounts is 35. What volume of accounts should we use for Debit Block Maintenance (e.g. block all ACH Debits) as well as ACH Transaction Review Maintenance (e.g. ACH Filter aka ACH Positive Pay) on the Pro-Forma Fee Schedule Excel? Please use the Excel spreadsheet volume. For ACH EDI detail report line item #70, what is the unit of measure (e.g. per account? Per report?)? If possible, please provide a sample of the detail Fee Proposal Form report. Also, how many accounts need ACH EDI detail reporting? Standard monthly fee at one Bank For ACH EDI detail segment report line item #71, what is the unit of Fee Proposal Form measure? (e.g. per report?) Per report

8 How many accounts need ACH EDI detail segment reporting? Are these the Fee Proposal Form same accounts that receive ACH EDI detail report? The detail report charge is a monthly maintenance fee for one bank relationship. The detail segment reporting is a per segment fee. Are all incoming wires domestic? If not, how many of the 50 wires incoming Fee Proposal Form come from a foreign country? Yes. Do you send wires to international destinations? If so, to what countries? Also, how many of the 10 wires outgoing are sent to international Fee Proposal Form destinations? No. Zero. Fee Proposal Form How many accounts need Online Prior Day Access? All accounts. For Online Current Day Access, the volume is 7. For Online Current Day Access per account, the volume is 3. What is the total number of accounts Fee Proposal Form that you need Online Current Day Access? 7? 3? 10? Certain accounts awarded to your institution must have online current day access. Different banks label and charge differently and this is reflected in the fee schedule. You may use 10. For Special Report Fee, the volume is 3. Would you please provide sample Fee Proposal Form report(s)? This item is related to non-standard reports that we are not able to provide. For ACH capabilities for the periodic distribution of tax proceeds to a significant number of taxing bodies, what ACH format is currently used? Wire Transfer (e.g. NACHA? EDI 820 s? Proprietary)? Fixed format Wire Transfer What information is supplied within the format? If other than the standard NACHA format, please provide a sample format layout, if possible. Taxing body ID and amount. We have multiple locations within DuPage where branch deposits can be made. Please provide the DuPage County Treasurer s location(s) address(es) from which there will be travel to the bank branch(es) to make physical deposits. 421 N. County Farm Road, Wheaton, IL Armored Transport Does the county have a contract with a provider now? The incumbent tax collection Bank has the contract. Armored Transport If so, with whom, and is the county looking to continue that relationship. N/A Armored Transport If not, is the county expecting the bank to contract with the provider? Yes. Armored Transport What time is your deposit ready for pick up? Late afternoon. Armored Transport Is it credited the same day? No. Zero. Please provide location of deposit pick-ups other than the administration Armored Transport building. The administration building is the only pick-up location. Please elaborate on your cash/vault deposits. What percentage of deposits Cash Vault Services will be cash only? How many deposits will go thru RDC? All check deposits go through Remote Deposit. Percentage of cash deposits is not available; for non-tax collection deposits, this percentage is very small.

9 Check Conversion Does the county presently convert checks to ACH? If so, by which method (ARC, BOC, POP). How does the incumbent bank notify the county when one of county checks written is converted? Yes, via ARC. We are not notified regarding converted checks. Collateral Will the Treasurer consider accepting a FHLB letter of credit to collateralize their deposits? Current policy does not allow for this practice however the Treasurer has plans to review her Collateral Policy within the next year. In order for us to provide requirements for deposit bags, we would need to Deposit Processing know if the deposits are for the branch lobby or night depository drop-offs. Lobby drop off. What is the make and model of your existing scanner and are you looking to Deposit Processing upgrade? Epson TM-S1000s. We do not need to immediately upgrade. We are unable to accommodate mixed payment files. Does the county presently receive these types of files, from whom, and how are they With the exception of our Collector account we do not receive payment EDI handled? files on accounts. Payment files are currently not mixed. Describe the check filter application provided by your current bank on the Fraud Prevention accounts that do not clear checks. We utilize debit block for accounts that do not clear checks. Month End Reporti What month end reports do you presently receive? Cleared check report, Bank Statements and Account Analysis statements. Would you like one set of references for the as a whole or references References for each section/product? One set of references is sufficient. What are the anticipated average ledger balances for the 36 accounts listed? See average balance chart Please provide a copy of your Investment Policy. See Handout The County will be implementing a new ERP system in The Treasurer Please describe any new system enhancements or initiatives the County has would appreciate any assistance the bank can provide for us in the Accounts Payable in scope for How do you foresee your banking partner s involvement for a successful effort? transmission of the ACH files and in maintaining records & uploading files for reconciliation purposes. Accounts Payable Accounts Payable Accounts Payable Have you performed an in-house cost analysis on the County s current check printing functions, to identify an all-in cost on a per-check basis, for your current in-house check print and mailing process? No we have not. Would the County Treasurer be interested in information on the cost savings and improved fraud control benefits, in using a web-based Check Print Outsourcing service? Yes. Regarding the County s current ACH vendor payments, does your payables system currently support the generation of CTX payments, with multiple EDI formatted addenda records? We do not have the ability to generate CTX payments at this time.

10 EDI EDI The County Treasurer has inquired within the about the bank s capabilities with mixed payment files. Is this something your ERP system is designed to support today, or a future initiative? The has inquired about the bank s EDI remittance capabilities, do you forsee this being a future need that you would like your banking partner assist in designing a solution around? The County Treasurer does not currently make use of mixed payment files but may consider doing so as processes become more integrated under the future ERP. Not at this time. Fraud Prevention Do you have interest in utilizing additional fraud protection controls in addition to Positive Pay and Payee Name Match, such as Stale Date controls, or a Maximum Dollar Amount limits? No. Regarding the on-line banking platform, would the County Treasurer like to receive information on the bank s mobile reporting and system alert Online Banking capabilities? No. Please expand on the County s inquiry regarding the usage of unique organizational identifiers, by tax identification. Would this be for reporting We are looking for the capability to view and manage our accounts under On-Line Functionaliof incoming deposits or outgoing payments? one identifier. This is fairly standard at most banks. For Reporting of all checks cleared during the month (which the County is receiving on a CD), can bidders propose access to the same content online as an alternative? As long as there is 7 year access capability. For Collateral, please clarify. Is the County asking for the pledge of approved securities to be held in the County s name or the Bank s name at a third party institution? The Banks's name at a third party institution. With respect to the County s Payroll Special Requirements, how many employees (number and percentage) of DuPage County are paid by paper check rather than by direct deposit of payroll? Does this vary with seasonal employees? With respect to section IV Payments For Services, item 4, do you have an estimate of the volume of County payroll checks cashed by the drawn on Bank? Please explain what commercial deposits mean. Are these checks deposited in the branch or vault? Approximately 300, or 10% of employees receive paper checks. This increases by about 50 employees during the summer. Very minimal. A term another bank uses for tax collection at branches The pricing sheet indicated a volume of 4,423 for branch coin dep par or mix bag. Is this volume the number of coins or a dollar amount deposited? Could you please provide the estimated number of coin bags that you deposit per month? Please provide additional explanation of the line item labeled returned check special instructions? The volume amount refers to the number of bills/coin deposited. Approximately 2 per month Monthly maintenance related to Accounts Payable account.

11 Does the Treasurer currently use Full or Partial Account Reconciliation Services? On which accounts? Partial. Collector, Public Works, A/P and Payroll. Would the County be open to sending us Positive Pay/Recon files by uploading it to a secure website or would the County prefer to send via file transmission? Yes we would be open to adjusting our Positive Pay notification process. To get an understanding of collateral requirements, can you provide a range of deposit balances? See average balance chart To clarify Armored Car service, can you confirm the County only needs 12 pickup days for each collection period, or 24 days annually? For currency/coin orders, can you give a range of the size and composition of the orders? What is the average size of cash/coin deposits on a daily/weekly basis? Can you clarify what the Special Report Fee listed on the Fee Proposal Form would pertain to? Will the Tax Collection accounts be housed with the bank? Regarding the accumulation of charges and credits throughout the year to be settled on December 31, should the total be a credit due the Treasurer s Office. Is the Office looking to receive a hard dollar credit or a carryover of a Compensating Bala balance credit for the following year? Can the Treasurer s Office describe, in detail, the current retail branch collection process including process flow, information reporting, and the Depository Servicesvolumes association with the various acceptable payment types. 12 armored car pick up's annually. Under $600 in size. Primarily bills. For non tax-collection deposits, average dollar amount deposited is approximately $1,600. Monthly maintenance charge for 3 reports from one bank related to EDI. Currently, the two Tax Collection accounts are housed at separate banks with the processing bank holding an account for those funds collected. A different bank is used for the distribution of funds to the taxing bodies. It has not been determined if all accounts will move to the bank or if the current model will continue. We would prefer a carryover unless the contact was terminating. See Tax Collection Instructions. Branches take cash and check payments during tax collection season only. Under section IV, question 4., does the Treasurer s Office have a current volume as to the number of checks being cashed in this manner? Very minimal. Collateral What are the specific collateral requirements for funds in excess of FDIC (type, amount)? If possible, provide the County s Investment Policy statement. See Investment Policy. Please define the average balances by account. See average balance chart

12 Provide details of fluctuations in balances during the tax collection periods. See average balance chart What is the typical time frame between the collection and disbursement of tax collections? 15 days. What are the current daily limits per user for ACH and wire transfer disbursements? No limits. What is the typical dollar amount of cash transported via armored car service? $100,000 What is the average amount and make up of a cash order? $600 What is the average dollar amount and number of transactions included in both an ACH collection and disbursement file? Does the volume of 104,079 for Banking Center Deposit Cash refer to number of bills or dollar amount deposited? Dollar amount varies from $3mm to $700mm depending on amount collected. Distribution occurs to approximately 700 taxing bodies. The volume amount refers to the number of bills deposited. The account detail indicates 20 accounts with positive pay while the proforma shows a monthly maintenance volume of 8, reverse positive pay monthly maintenance of 4, 5 accounts with notifications and 4 accounts with online monthly maintenance. Please clarify. Please provide a sample OCR scannable coupon (or samples if more than one format) and provide details around the coupon format / layout / specifications. Please confirm that a return window envelope(s) is utilized and provide a sample of the return envelope(s)and provide details around the window envelope format / size / specifications. Please use the Excel spreadsheet volumes. These volumes indicate the services where the Treasurer is currently paying fees. The Treasurer is currently paying monthly maintenance fees for 18 accounts. Some banks may not assess a maintenance fee. Please use the rate that you would assess a relationship of this type. If the rate is variable based on number of accounts please note that in your response. A PDF copy of a sample bill will be posted on the Treasurer's webpage. The Treasurer utilizes a standard return envelope without a window. A PDF copy of a sample envelope will be posted on the Treasurer's webpage. Does DuPage County accept credit card payments through the lockbox? Currently, no. Are any stop files utilized within the lockbox? No. How are check only payments handled if there is no account number written on the check? Check would be returned to Treasurer as a manual exception. For exception handling, does DuPage County currently use online decisioning functionality to review exception work or are all identified exceptions sent back to the client unprocessed? Exceptions are sent back to the Treasurer. Regarding daily processed retail lockbox work, are the paper documents returned to DuPage County? No.

13 Who is the incumbent for the lockbox processing component of the? JPM/Chase. Please provide additional context. What are the modes in question? For what types of payments are they used? What are the processing requirements for each? Modes relate to the processing of real estate tax payments of various penalties depending on date. Please provide additional context. Are there specific needs, issues or pain points for which you are trying to solve? Are there specific goals you are trying to achieve? We are trying to achieve 99.9% accuracy in processing. Please clarify if you would like same day reporting by 12:00 or previous day reporting by 12:00? If same day reporting, is a later time acceptable? Is image and data storage acceptable or will we need to retain physical documents for 7 years? Please define standard electronic format Please provide more detail to describe multiple modes. Please explain a lockbox return address Previous day reporting by 12:00pm. Image and date storage is acceptable for 7 years. An open software-readable format. PDF or an image would not be an acceptable format. Modes relate to the processing of real estate tax payments of various penalties depending on date. The Country Treasurer would like the address for the tax collection return envelopes to be located in DuPage County. The Country Treasurer prefers the address for the tax collection return envelopes to be located in DuPage County however it is not a requirement. **Clarification** The address for your return envelope for tax payments is located in Carol Stream. Is it a requirement that the return address be in DuPage County? The Country Treasurer prefers the address for the tax collection return envelopes to be located in DuPage County however it is not a requirement. With Implementation scheduled for 3/2014, do you plan on lockbox going live with the first or second installment? The bank would recommend using an Exception Item Pull file to validate scan lines and account numbers manually keyed. Can you provide this information? Is there a check digit routine in the scanline? Yes. Are we required to process work on weekends? If so, do you expect delivery of output files and reports? No. Our intent is to implement prior to the first installment. Should ERP issues constrain this plan, the Treasurer will consider the feasibility of a second installment transition or a delay to the 2015 tax collection year. The County real estate system is currently not set up to facilitate this process.

14 Are there any other special processing requirements? For example, will lockbox payments be accepted at branch locations? If so, is this work comingled with the lockbox mail transactions? Do we need to process branch payments separately from mail payments? Payments are accepted at the branch and submitted to lockbox for processing. If available we would want a separate file transmission for teller work and lockbox payments. Do your payments go to the DuPage Postal facility? If so, when is the work available for pickup? Can this be changed to the Bedford Par Yes. 9am. No. Additional Program Requirements states, a. The Bank shall provide storage and retrieval of lock box transactions for a minimum period of seven (7) years from the transaction date. This duty shall survive any termination of the agreement between the bank and County Treasurer. Please confirm your expectation that the duty shall survive for seven years from the transaction date, regardless of the date of the termination of the agreement. Additional Program Requirements states, d. Weekly and monthly reports will be a summary of the daily reports listing total transactions, fees and dollar amounts. Can you clarify what fees you are referring to and provide an example? Application Questions Lock Box states, 1. Describe the Bank s experience providing wholesale lockbox services to governmental entities. Can bidders also describe relevant retail (scannable) lockbox capabilities in this section? Yes. Is the reference to capture images of envelopes in the lockbox required or an option? This is not a requirement but an option we are exploring. Yes, our expectation is that transactions shall be available for seven years from the transaction date, regardless of the date of the termination of the agreement. The County Treasurer expects to see activity and fees as part of the monthly account analysis statement. Does the County anticipate any changes to the tax and utility bill formats? Will the County need to capture additional information in the future? For lockbox, what is the County Treasurer s preferred method for handling original items after processing? What format is required to send daily reports? There are no existing plans to change the current format in any substantial manner. As long as images are housed for 7 years, the documents may be destroyed. An open software-readable format. PDF or an image would not be an acceptable format. The mentions weekly and monthly reports will be a summary of the daily reports Does the Treasurer require these reports sent by the bank or can staff pull these summary reports online? Does the Treasurer require front and back imaging of both checks and coupons? Online. Requirement is for front only imaging of checks and coupons.

15 Do the weekly and monthly lockbox reports contain information in addition to total number of transaction and dollar amounts processed? No. How is information on reversals and voids currently provided to your processor? We do not have reversals and voids for lockbox. Currently processed based on the check digit routine for the current How are payments received during the penalty periods currently processed? penalty due. Define 2D barcode. Does this refer to the OCR scan line? A 2D barcode is a Quick matrix or QR code. Attach_3 Are you currently receiving any direct-send funds or remittance information from large bank online billpay originators, such as FIS, Fiserv / CheckFree or ORCC? If so, do you desire to consolidate all of this volume though a single solution? Yes and it is currently consolidated. Attach_3 It is not standard to see exceptions through this type of solution. Can you please explain the exception items that you currently experience, what causes them, how you resolve them? We rarely see exceptions. Attach_3 Does the County Treasurer require 12pm same-day, or is very early next-day acceptable? Very early the next day is acceptable. Attach_3 It is not standard to see chargebacks, reversals and void transactions through this type of solution. Can you please explain the chargebacks, reversals and void transactions that you currently experience, what causes them, how you resolve them? Current providing bank requires a written request for occasional returns. ELB Please confirm the number and volume for both web and walk-in credit card payments 5,297 Web credit card payments of and 724 walk-in payments for Attach_3 ELB Under Provider Experience, must the proposing bank itself have three (3) years experience in processing E- transactions, or will the experience and volume held by the proposing bank s third party provider for Online Bill Payment and Presentment suffice? Yes. Please clarify, who is the current website vendor and do they provide an ach DuPage County manages it's website and shopping cart. Shopping cart file to the bank? Or are you looking for us to manage the website? transactions are provided to JPM/Chase for payment processing. ACH Will the County want to keep their current use of a Transaction ID with the new solution? DuPage County Treasurer is open to new solutions. ACH We will return remittance information in a CSV or flat file format - is this acceptable? Yes. ACH Will end users have multiple bills? Yes, currently we a limit of 100 parcels per transaction. ACH Does the county need an IVR solution? DuPage County Treasurer is open to new solutions.

16 It is not standard to see exceptions through this type of solution. There may, however, be returned ACH items. Can you please explain the exception items that you currently experience, what causes them, how you resolve Exception Processinthem? Provider manages chargebacks/returns with daily files. Please explain your current model for accepting ACH payments for Tax Collection: What modules or systems make up your current solution and who is the provider / vendor for each? (for example, property lookup, payer ID verification, bill presentment, bill payment, etc.) What is the payer experience from initial access through payment confirmation? (what steps must the payer go through or complete?) Please provide screenshots or URLs where possible. What is your expectation for the above items with this? Are you open to changes to the entire process, and potentially replacement of the entire process, or are there some parts that must remain as-is and others where change is acceptable or desirable? Does the County Treasurer expect the Bank to provide an online portal for payment, or simply to receive an ACH origination file from the County's existing modules? Please explain your current model for accepting ACH payments for Public Works utility collection: What modules or systems make up your current solution and who is the provider / vendor for each? (for example, property lookup, payer ID verification, bill presentment, bill payment, etc.) What is the payer experience from initial access through payment confirmation? (what steps must the payer go through or complete?) Please provide screenshots or URLs where possible. Taxpayer accesses Treasurers website, creates a shopping cart transaction. This information is submitted to vendor who handles payment processing. Property look-up, Bill Presentment (County Treasurer), Payer ID verification (currently do not use this type of system), Bill Payment (JPM). The Treasurer continues to look for improvements for the online payer experience. Treasurer encourages all proposers to visit web site and make recommendations for improvements. The Treasurer continues to look for improvements for the online payer experience. The Treasurer encourages all proposers to visit web site and make recommendations for improvements, The Treasurer will consider all options for efficiently and cost effectively processing ACH payments Public Works does currently not have an ACH option for bill payment N/A N/A What is your expectation for the above items with this? Are you open to changes to the entire process, and potentially replacement of the entire process, or are there some parts that must remain as-is and others where change is acceptable or desirable? Does the County Treasurer expect the Bank to provide an online portal for payment, or simply to receive an ACH origination file from your existing modules? N/A N/A

17 Why does the County Treasurer use a separate link for ACH and Credit Card payments from These payment options were instituted at separate times. ACH What impact does the County Treasurer believe this has on their ability to have convenience fees charged for credit card payments but not charge convenience fees for ACH payments, per card association rules? ACH (Attachment 4) is separated from Credit Card Processing (Attachment 5) Why are these separated into two sections rather than seeking a solution that can do both? What is the County Treasurer's desired strategic direction for these platforms? Please provide the percentage of checking account payments and saving account payments. The County Treasurer has not been impacted by this separation. Currently we process payments in the mode that they are received. Improved customer payment experience. We do have access to that detail. ACH Under Provider Experience, must the proposing bank itself have three (3) years experience in processing Online ACH transactions, or will the experience and volume held by the proposing bank s third party provider for Third party vendor experience may be substituted for Bank experience Online Bill Payment and Presentment suffice? provided customer references are provided for the third party. Can the Online Payment Processing (Attachment 4) be delivered by a bank that doesn t also have the processing? Yes. What is the current Gateway being utilized for the E Commerce Three POS terminals, One Merchant ID, Paymentech and Trinecs are the transactions? software and gateway configuration. What terminals/pin pads and or software are currently being used for the face to face transactions? Verifone vx terminal devices and Verifone 1000SE pin pads What is the County Treasurer using to take face to face payments? Please include any information regarding POS systems, gateways, software, and/or terminals. Verifone vx terminal devices and Verifone 1000SE pin pads What is the process flow for taking payments online? The resident goes online and locates their property what happens next?. What is the rest of the process flow? What is the County Treasurer using to take payments online? Please include any information regarding POS systems, gateways, software, and/or terminals. Taxpayer accesses Treasurers website, creates a shopping cart transaction. This information is submitted to vendor who handles payment processing. Property look-up, Bill Presentment (County Treasurer), Payer ID verification (currently do not use this type of system), Bill Payment (JPM).

18 Should bidders address any additional product or service recommendations to bring efficiencies to the Treasurer s office in each Attachment or combined in a summary? This Attachment 5 suggests not to repeat a response if addressed in Attachment 2 (as relates to payment options). Other Can the County provide their adjustment policy? In a summary. Adjustment policy is at the Treasurer's discretion and handled on a case by base basis. Typical adjustments would be the capability of refunding convenience fees. Other Other Other Item p if the bank s vendor solution is able to support a limited number of characters in the transaction descriptor field, will the County allow DUPAGE COUNTY PROPERTY TAX PAYMENT to be truncated? Item q If the bank s vendor solution(s) are PCI certified, will the County approve of reports that contain truncated card numbers? Item r if the bank s vendor provides this information notification of retrieval or chargebacks and voids are identified within the A/R reporting will this be sufficient for the County? The Treasurer will work with provider to establish an acceptable alternative. Yes. No. Is the County currently accepting over the counter payments through a POS Settlement standalone terminal or a PC that is also integrated with the online service? Standalone terminal. POS Settlement How many stations currently accept over the counter payments? Three (3) POS Settlement Approximately what % of your payments are made over the counter? 1.50% POS Settlement Does the County require the ability to manually settle over the counter payments or would it be open to establishing a time when the system would settle automatically? Manual Settlement is a requirement. Reporting/Settleme When is the County s current end of day? 3:00pm. Reporting/Settleme Is this different for online versus over the counter payments? Yes. Does the County have next business day access to the merchant Reporting/Settlemesettlements? County has real-time access to merchant settlements. Does the Treasurer s Office seek to have credit card processor selected through this to administer convenience fees collection and remittance of those fees to the card associations, or are the convenience fees administered through the Treasurer s Office or a third party vendor? What functions of convenience fee administration does the Treasurer s Office seek from the processor? The credit card processor must administer convenience fees The ability to refund fee on a case by case basis.