INVOICE POLICY AND FEE SCHEDULES. Copyright 2016 CO-OP Financial Services

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1 SECTION 8 INVOICE POLICY AND FEE SCHEDULES Operating Rules and Regulations without the prior written permission of CO-OP Financial Services. All Rights Reserved

2 Network transaction fees that are included in the institution fee settlement report associated with a Member Institution s EFT program will be debited/credited to the Member Institution s appropriate account within the first six (6) Business Days following month-end. All processing fees, charges, and other items associated with a Member Institution s EFT program that are invoiced will be debited/credited to the Member Institution s appropriate settlement account on the last Business Day of the month invoice is delivered on the Extranet. Any services not enumerated, which are provided by CO-OP Financial Services to the Member Institution will be invoiced on a periodic basis at agreed upon prices. Fees do not include charges to the Member Institution by its data Processor. Payment schedule and the frequency of payment may be changed upon thirty (30) calendar days prior written notice to the Member Institution. The fees and charges in this section may be changed in accordance with the terms of the Agreement with CO-OP Financial Services. Payments of invoices will be the net of the invoice less any issued credit memos. 8.1 Telecommunications, Processing and Operational Charges A. Annual and One-Time Fees B. Monthly Fees C. Other Fees D. Telecommunications/Equipment Charges E. Testing and Certification F. Database Maintenance/Changes Policies and Procedures 8.2 Optional Network Fees and Charges A. Accel/Exchange B. AFFN C. American Express D. Cirrus/MasterCard E. Discover F. EBT G. Interlink H. Maestro I. MoneyPass REVISED 04/17 Page 48

3 J. NYCE K. PLUS/Visa L. Pulse M. STAR System N. Other Networks 8.3 Network Transaction Fees for Principal Members 8.4 Network Transaction Fees for Network Access Members 8.5 Signature Debit/Credit Card Processing Card Issuer Only 8.6 Products and Services Not Listed REVISED 04/17 Page 49

4 8.1 TELECOMMUNICATIONS, PROCESSING AND OPERATIONAL CHARGES A. Annual and One Time Fees 1. One Time - ATM Processing $500 per credit union 2. One Time - Cooperative Authorization Processing $1, One Time - Complete Authorization Processing $1, Annual - CO-OP Financial Services Non-Shareholder $3, ATM Add - Initialization a. Non-Surcharging $500 per ATM b. Surcharging $600 per ATM c. Comvelopes $2 per comvelope 6. One Time - Institution Surcharge (Per credit union electing to surcharge in accordance with rules as stipulated in Section 2 of the ORRs). B. Monthly Fees $1, Institution $100 per month 2. Processor Support $150 per month 3. Processor Support - Intercept $350 per month 4. Card Account File (CAF) Record Storage $.02 per record 5. Card Account File (CAF) Batch Update (Applied upon receipt except for the 2:00 p.m. 3:00 p.m. PT window). $50 per month 6. Stand-In - Transaction Authorized by Switch $.03 per transaction 7. Complete and Cooperative Transaction a. Pre-Authorization $.02 per transaction b. Settlement $.02 per transaction 8. Auto Reconciliation of Non Transactions $.0055 per transaction 9. Disaster Recovery Support $75 per additional connection (TSAP) per month 10. ATM Support (excludes NextGen, which is quoted separately) REVISED 04/17 Page 50

5 The ATM Support fee calculation is based on a step through process, in which a Member Institution pays the appropriate fee for transactions in each tier up through the total number of transactions. a. First 10 ATMs $60 per ATM b ATMs $50 per ATM c ATMs $40 per ATM (Monthly support fee begins when ATMs added to database and continues until deleted. Failure to bring ATM live will result in fee assessment.) 11. ATM - Dial-Up a. Modem Purchase quoted b. Telecommunications Base $27 per terminal, per month c. Dial-up Transaction - DANO Devices connecting to FIS $.05 per transaction d. Dial-up Transaction - Internal Modem connecting to TNS $.0375 per transaction e. Relocation $200 per ATM f. Monitoring (Refer to Section 8.1.B.10. ATM Support) (Credit union is responsible for ordering and maintaining phone line, provided by local phone company). 12. Basic Fraud Package $65 per month a. Address Verification (requires Card Account File Record Storage and Cooperative or Complete Authorization) b. Authorization Block c. Card Alert Services d. CO-OP Concierge i. VIP Authorization Block Bypass ii. Falcon Travel Notification (requires Card Account File Record Storage and prerequisite Falcon Fraud Manager) e. CVV/CVC/CVI Authentication f. CVV2/CVC2 Authentication g. Daily Limits (requires Card Account File Record Storage) h. Exact Expiration Date Match (requires Card Account File Record Storage and Cooperative or Complete Authorization) i. Name Match (requires Card Account File Record Storage) REVISED 04/17 Page 51

6 13. Web Desktop Director C. Other Fees a. Set-Up $35 per user b. User ID $40 each per month 1. DataNavigator/EMS (Pin Based Adjustments) a. Adjustment $4 (to Acquirer) b. Late Adjustment $10 (to Acquirer) c. Deposit Correction Adjustment $4 (to Issuer) d. Chargeback $14 (to Acquirer) e. Representment $10 credit (to Acquirer) f. Photo request $4 (to Issuer) g. Entered by CO-OP Financial Services $5 per item 2. Cardholder Maintenance a. Entered by CO-OP Financial Services $7.50 per item 3. Cardholder Lost/Stolen Call a. Call with no action $7.50 per call b. Call with card block $7.50 per block 4. Research (After two months) $5 per item 5. Non Credit Union Owned Third Party ATM Image Request $15 per item 6. Management Reports (Excludes Revelation Generated reports, which are quoted separately) Set-up fee quoted $100 per report distribution 7. PAN Listing Report (AP Print) $75 per report 8. PAN Generation Listing $100 per BIN 9. Postage pass through/quoted 10. User Manuals a. Electronic Material $0 b. Manuals - Printed and Bound $55 + shipping and handling 11. Risk Finder a. BIN Set-Up $500 per BIN b. Support $150 per month c. Report Redistribution $50 per report REVISED 04/17 Page 52

7 12. Training a. At credit union location i. Individual training after implementation (May be shared by three credit unions sending personnel to one credit union location) $85 per hour, per trainer (four hour minimum) ii. Expenses pass through (e.g., travel, hotel and meals, in accordance with CO-OP Financial Services Travel policies/guidelines) b. At CO-OP Financial Services office $50 per hour, per trainer (one hour minimum) c. Training Workshop/Event $149 per person d. CO-OP Financial Services Onsite DND Suite/Lab $49 per person e. Webinar es $0 13. Report Facility a. FTP (File Transfer Protocol) Web i. Set-Up $250 ii. Per megabyte transferred b. FTP (File Transfer Protocol) Dedicated Circuit $10 per megabyte i. Set-Up $500 ii ,000 transactions iii. 250, ,000 transactions iv. 500,001+ $450 per month $550 per month $650 per month v. Circuit costs (if applicable) quoted 14. SMART Reports a. Online Processor $35 per month b. Offline Processor $25 per month 15. User Settlement File a. Set-Up $500 per end point b. Monthly Support $300 per month c. Subsequent File Changes per Endpoint $100 per request d. Redistribution $150 per day 16. Professional Services $150 per hour (one hour minimum) 17. Rates for Materials and Travel (Includes, but not limited to: cables, computer resources, shipping, transportation costs, lodging and meals). pass through/quoted REVISED 04/17 Page 53

8 D. Telecommunications/Equipment Charges quoted All telecommunication equipment (lines and modems) will be ordered through CO-OP Financial Services. CO-OP Financial Services will bill these items to the appropriate Member Institution. Amounts may be subject to state and local taxes. Telecommunication costs are subject to change due to tariff adjustments and telecommunications network changes. E. Testing and Certification Changes to the database may require testing and certification prior to implementation. These can include: authorization method changes, PIN Validation for new cardbases, TCP/IP protocol and report retrieval. 1. Online Certification Business day 05:00 to 17:00 Pacific Time (PT) (Billed in 3 hour increments see below) 2. File or Report Transmission Business day 05:00 to 17:00 Pacific Time (PT) (Billed in ½ hour increments, with a minimum 1 hour for first day initial set-up) $125 per hour $125 per hour Rates include all computer hardware and software required to prepare for the test, perform the test, dismantle the test and perform normal test results analyses. Test segments are scheduled in two and ½ hour increments. In addition, a charge equal to one half hour of the rate for use of the test switch will be assessed daily. If testing has to be cancelled, notification must be given no later than 10:00 a.m. Pacific Time, on the last business day before testing is scheduled or the full fee will be assessed. All testing charges, including vendor testing on behalf of the Member Institution, will be billed to the Member Institution by CO-OP Financial Services. REVISED 04/17 Page 54

9 F. Database Maintenance/Change Policies and Procedures 1. Scheduling Normal maintenance will occur at 1:00 a.m. PT on Mondays. Changes will not be scheduled for Friday, Saturday or Sunday. Member Institutions shall notify CO-OP Financial Services in advance of any database changes. All database maintenance charges will be billed directly to the Member Institution by CO-OP Financial Services. (Lease line ATM installations require a minimum 8 week lead time to ensure compliance with nationwide telecommunications carriers.) 2. Lead Time and Fee Schedule Database Maintenance Fees Invoiced as: Database Change Single Element Changes Changes that result in modification of a single database element or field per database record. Standard A minimum of 15 Business Days advance notice Emergency Changes requested with less than 15 Business Days advance notice Change fees apply per item or database record (ATM, Card Base, etc.) unless bundled within a single request. ATMS ATM Single Element Change ATM Time Zone Offsets ATM Bill Denominations ATM Surcharge Amounts ATM Name/Address changes ATM Screen/Receipt changes (Spanish, Welcome, Wait) ATM Card Reader types ATM Change to rear settlement ATM Dispense Algorithm Existing Fast Cash changes Reverse at Time-Out Field BUNDLED CHANGES Identical single element changes to multiple ATMs can be bundled into one Database Maintenance change fee up to a maximum of 10 ATMs when submitted collectively for one install date within standard lead times. *Expedite Fee Applies $250 $450 $250 N/A REVISED 04/17 Page 55

10 Database Maintenance Fees Invoiced as: Database Change Single Element Changes Changes that result in modification of a single database element or field per database record. Change fees apply per item or database record (ATM, Card Base, etc.) unless bundled within a single request. INSTITUTION Name Change, Funds Movement Changes, and Reporting Changes (combined or individual) FALCON RULES Standard A minimum of 15 Business Days advance notice Emergency Changes requested with less than 15 Business Days advance notice *Expedite Fee Applies $250 $450 Rule addition or changes in Falcon $250 N/A *15 day advance notice does not apply OFF-CYCLE CHANGES $100 $100 Other: Tuesday, Wednesday or Thursday changes require approval by CO-OP Financial Services management and are in addition to all other applicable fees. *EXPEDITE FEE Fee imposed, in addition to any Priority or Emergency Change Fees, to cover reprioritization workloads, overtime, etc. N/A $750 REVISED 04/17 Page 56

11 Database Maintenance Fees Invoiced as: Database Change Complex PROCESSOR Standard A minimum of 21 Business Days advance notice Priority Changes requested with less than 10 and more than 5 Business Days advance notice *Expedite Fee Applies Emergency Changes requested with 5 or less Business Days advance notice *Expedite Fee Applies Add Processor/Intercept Processor $250 $1,000 $2,200 Change/Delete Processor $250 $600 $1,200 INSTITUTIONS Add/Change/Delete credit union behind Existing Processor ATMS Intercept terminals - Add/Change/Delete (pseudo terminal ID) $250 $600 $1,200 $250 $750 $1,000 ATM Change/Delete $250 $350 $450 CARD BASES Principal: Add/Change/Delete - per BIN $250 $750 $1,500 NAO: Add/Change/Delete - all BINs $250 $750 $1,500 TELECOM Telecom/PROC Change/Delete $250 $750 $1,500 Telecom Add quoted quoted quoted OFF-CYCLE CHANGES Other: Tuesday, Wednesday or Thursday changes require approval by CO-OP Financial Services management and are in addition to all other applicable fees. *EXPEDITE FEE Fee imposed, in addition to any Priority or Emergency Change Fees, to cover reprioritization workloads, overtime, etc. $500 $500 $500 N/A $750 $750 REVISED 04/17 Page 57

12 Other Implementation Fees ATMS Standard A minimum of 21 Business Days advance notice Priority Changes requested with less than 10 and more than 5 Business Days advance notice *Expedite Fee Applies Emergency Changes requested with 5 or less Business Days advance notice *Expedite Fee Applies Adding ATM without surcharging $500 $750 $1,000 Adding ATM with surcharging $600 $750 $1,000 FILES User Settlement File Add $500 $750 $1,500 CAF Batch Maintenance Add $250 $750 $1,500 CAF Batch Maintenance Update $300 $750 $1,500 Posting File Add $250 $750 $1,500 AP (positive file, positive file balances) Add OFF-CYCLE CHANGES with Other: Tuesday, Wednesday or Thursday changes require approval by CO-OP Financial Services management and are in addition to all other applicable fees. *EXPEDITE FEE Fee imposed, in addition to any Priority or Emergency Change Fees, to cover reprioritization workloads, overtime, etc. $250 $750 $1,500 $500 $500 $500 N/A $750 $750 REVISED 04/17 Page 58

13 8.2 OPTIONAL NETWORK FEES AND CHARGES Additional network fees may also be passed through to CO-OP Financial Services to be passed on to Member Institution, or such network fees may be billed directly from the networks to the Member Institution. Please refer to each network s operating rules and fee schedules for complete and up to date fee information. A. Accel/Exchange Support Fee $0 B. AFFN Support Fee $0 C. American Express Support Fee $0 D. Cirrus/MasterCard Support Fee $75 per month E. Discover Support Fee $0 F. EBT Support Fee $50 per month G. Interlink Connect Fee Support Fee $750 one time $75 per month REVISED 04/17 Page 59

14 H. Maestro Support Fee $75 per month I. MoneyPass Support Fee $75 per month J. NYCE Support Fee $75 per month K. PLUS/VISA Support Fee $75 per month L. PULSE Support Fee $75 per month M. STAR System Support Fee $65 per month N. Other Networks Support Fee $75 per month REVISED 04/17 Page 60

15 8.3 NETWORK TRANSACTION FEES FOR PRINCIPAL MEMBERS On-Premise Off-Premise Non credit union owned Third Party ATM Switch Fee On-Us (Direct Connect ATM) Interchange and Switch Fees Card Issuer Interchange Transaction Fees - Principal Member Deposit Withdrawal Transfer Balance Inquiry Denial $1.50 $0.50 $0.10 $0.10 $0.30 $2.00 $0.60 $0.11 $0.11 $0.30 $2.00 $0.89 $0.30 $0.30 $0.30 Card Issuer Switch Fees - Principal Member Deposit Withdrawal Transfer Balance Inquiry Denial $0.05 $0.05 $0.05 $0.05 $0.05 Tiered 1 Tiered 1 Tiered 1 Tiered 1 Tiered 1 1 credit union On-Us transactions less than 100,001 per month credit union On-Us transactions equal 100,001 to 200,000 per month credit union On-Us transactions greater than 200,000 per month $0.04 per transaction $0.035 per transaction $0.03 per transaction On-Premise Off-Premise ATM Owner Interchange Income - Principal Member Deposit Withdrawal Transfer Balance Inquiry Denial $1.50 $0.50 $0.10 $0.10 $0.30 $2.00 $0.60 $0.11 $0.11 $0.30 Fee Schedule Gateway Switch Fees 1 Gateway Interchange & Switch Fees Switch fees range from $0.02 to $0.11 depending on External Network and transaction type. 1 Interchange fees are set by the individual External Network and are available through applicable External Network. REVISED 04/17 Page 61

16 PIN POS 1 (Stamps) Point of Sale Transaction Fees - Principal Member (Issuer Only) Pre- Authorization Direct Debit Return/ Charge Back Balance Inquiry Denial Merchant Fee Paid to Issuer $.05 2 $.05 2 $.05 2 $.05 2 $.05 2 See note 3 N/A $.09 N/A N/A $.07 N/A Publix $.05 $.05 $.05 $.05 $.05 $.12 STAR $.12 $.06 $.06 $.06 $.06 See note 3 Maestro $.10 $.10 $.10 $.10 $.10 $.95 AFFN $.115 $.065 $.09 $.09 $.09 $1.05 Interlink $.10 $.10 $.10 $.10 $.10 See note 3 NYCE $.06 $.06 $.06 $.06 $.06 $.06 Pulse $.05 $.05 $.05 $.05 $.05 N/A MasterCard $.05 $.05 $.05 $.05 $.05 See note 3 Visa $.05 $.05 $.05 $.05 $.05 See note 3 1 Other Star Network fees may apply. 2 PIN POS Service Fee of $.0325 per transactions will be assessed in addition to the standard PIN POS switch fee. 3 Pass through from network. (Interchange fee schedule available through applicable network). All tiered rates contained in this table are calculated using a step through process, in which a Member Institution pays the appropriate fee for transactions in each tier up through the total number of transactions. Point of Sale Transaction Fees - Acquirer Only APPROVED DENIED N/A 1 N/A 1 Other Networks $0.19 $ Paid by Issuer REVISED 04/17 Page 62

17 8.4 NETWORK TRANSACTION FEES FOR NETWORK ACCESS MEMBERS Any participating Third Party Processor or a direct connect Network Access Member Institution, must link directly with switch and route all transactions to the switch. A transaction is defined as any transaction at an ATM owned by or a Principal or Network Access participant, with the exception of On-Us transactions (credit union member at that credit union s ATM) or foreign acquirer transactions (a bank cardholder at a ATM). a. One-Time Network Access Participant Fee $2500 b. Network Access Participant Fee $150 per month i. Includes 1 Web Desktop Director User ID ii. Web Desktop Director User ID 2 + (see section 8.1.b.13) c. Premium switch fee $0.20 per transaction The switch fee is calculated and assessed in addition to the regular transaction fees as outlined in this section. The switch fee applies to both Issuer and Acquirer transactions. A premium switch fee will not be assessed for specific POS transactions. Star Network fees may apply. Please refer to the POS transaction table below for CO-OP Network specific fees. On-Premise Off-Premise Non credit union owned Third Party ATM Card Issuer Interchange Transaction Fees - Network Access Members Deposit Withdrawal Transfer Balance Inquiry Denial $1.50 $0.50 $0.10 $0.10 $0.30 $2.00 $0.60 $0.11 $0.11 $0.30 $2.50 $1.07 $0.30 $0.30 $0.30 Card Issuer Switch Fees - Network Access Members $0.09 $0.09 $0.09 $0.09 $0.09 REVISED 04/17 Page 63

18 On-Premise Off-Premise PIN POS Service 1 (Stamps) ATM Owner Interchange Income - Network Access Members Deposit Withdrawal Transfer Balance Inquiry Denial $1.50 $0.50 $0.10 $0.10 $0.30 $2.00 $0.60 $0.11 $0.11 $0.30 Point of Sale Transaction Fees - Network Access Members Pre- Authorization Direct Debit Return/ Charge Back Balance Inquiry Denial Merchant Fee Paid to Issuer Tiered 2 Tiered 2 Tiered 2 Tiered 2 Tiered 2 See Note 3 N/A $.09 N/A N/A $.07 N/A Publix $.05 $.05 $.05 $.05 $.05 $.12 1 Other Star Network fees may apply. 2 The PIN POS switch fee calculation is based on a step through process, in which a Member Institution pays the appropriate fee for transactions in each tier up through the total number of transactions. credit union PIN POS Service transactions less than or equal to 100,000 credit union PIN POS Service transactions equal 100,001 to 500,000 credit union PIN POS Service transactions greater than 500,000 3 Pass through from network. (Interchange fee schedule available) $.06 per transaction $.05 per transaction $.04 per transaction Point of Sale Transaction Fees - Acquirer Only APPROVED DENIED N/A 1 N/A 1 Other Networks $0.19 $ Paid by Issuer REVISED 04/17 Page 64

19 8.5 SIGNATURE DEBIT/CREDIT CARD PROCESSING - CARD ISSUER ONLY Additional network fees may also be passed through to CO-OP Financial Services to be passed on to Member Institution, or such network fees may be billed directly from the networks to the Member Institution. Please refer to each network s operating rules and fee schedules for complete and up to date fee information. SIGNATURE DEBIT/CREDIT CARD PROCESSING - CARD ISSUER ONLY Debit Support Fee Credit Support Fee Electronic fraud reporting for MC via DataNavigator Electronic fraud reporting for VISA via DataNavigator Chargeback Processing Entered By CO-OP Financial Services DN/EMS Signature Based Adjustment Draft Request Dispute Analysis and Processing Chargebacks Compliance & Arbitration Filings VISA Check/Debit MasterCard Fees quoted separately by VISA/MasterCard $250 per month $250 per month $5.00 per transaction $5.00 per transaction $2.50 per adjustment $10 per item $10 per item $20 per item $20 per item 8.6 PRODUCT AND SERVICES NOT LISTED Products and services not listed will be quoted. REVISED 04/17 Page 65