YOUR GUIDE TO BUYING A HOME.

Transcription

1 YOUR GUIDE TO BUYING A HOME.

2 CONTENTS Why partner with CommBank? 4 Your home buying journey 6 Step 1: Set your goals 8 Step 2: Work out what you could afford 12 Step 3: Get ready to buy 15 Step 4: Find the right loan 16 Step 5: Buy your home 22 Step 6: Manage your loan 24 Your appointment checklist 25 2

3 FIND YOUR PATH TO THE AUSTRALIAN PROPERTY DREAM WITH COMMBANK Every Australian s property dream is different. Our tailored guidance will help you get there. Whether you re buying your very first home, moving up, buying your next property, or refinancing, our home lending specialists, practical tips and online tools make it easy to find a home and loan to suit your budget and lifestyle. This handy guide explains the process step-by-step from tracking down the perfect property, to choosing a home loan with all the features you need. It s also packed with timesaving tips and ideas to help get you into your dream home sooner. We re here to help If you have questions, you can contact us 24 hours a day, 365 days a year. Visit commbank.com.au/homeloans Make an appointment at commbank.com.au/appointment Drop in to any of our branches and visit a home lending specialist Set up a video conferencing call with a home lending specialist via a branch Call us on , 8am to 8pm, 7 days Locate a Mobile Lender who can come to you commbank.com.au/mobile-lender 3

4 WHY PARTNER WITH COMMBANK? CommBank offers smart tools, exclusive insights and flexible loans to support you throughout your home buying journey. Ranked No. 1 for Customer Satisfaction among major banks by our home loan customers.1 4

5 VALUE Tailored rates Get a loan and interest rate tailored for you, bringing you the best deal for your situation Special discounts Enjoy special discounts on your home loan, credit card, Everyday Offset, and insurance, with a Home Loan Wealth Package 2 Flexible loan features 3 Be ready for whatever life brings, with product features like redraw, repayment holidays and interest offset EXPERTISE Smart tools Explore the market with the CommBank Property app, or go online for our handy calculators Market news and insights Get free individually customised property reports for your target market Expert lending support Make confident decisions, with specialists who partner with you at every step of your home buying journey CONVENIENCE Anywhere, anytime convenience Manage your home loan and banking 24/7 with our CommBank app, NetBank or over the phone Experts who come to you Make an appointment to meet a mobile lender at a time and place that suits you All your banking in one place Simplify your finances by bringing your loan, insurance and other banking together in NetBank and the CommBank app 1. Roy Morgan Research, Australian Population 18+ years, Retail Main Financial Institution (MFI) customers with a home loan at that institution, 6 months to December 2016, % Very Satisfied or Fairly Satisfied with relationship at the institution. Peers include ANZ, NAB and Westpac. 2. For Home Loan Wealth Packages applied for on or after Monday 3 April 2017, you must have (or be applying for) an eligible home loan or Viridian Line of Credit with a package lending balance of at least $150,000 when you apply that will participate in the package. Annual package fee (currently $395) applies. Contact us for information about packages applied for or requested before Monday 3 April Features available on eligible loan types. 5

6 YOUR HOME BUYING JOURNEY. 1. SET YOUR GOALS Make sure you understand your home loan needs and objectives whether you are planning to: Buy your first home Invest in a new property Build your home Switch your home loan to us Renovate your existing home See page 8 2. WORK OUT WHAT YOU COULD AFFORD Use our handy calculators to help you assess your affordability. Save for a deposit Find out how much you may be able to borrow Research your upfront costs Book an appointment with a home lending specialist and apply for conditional pre-approval See page GET READY TO BUY Get to know the market with online tools and resources to help you find the right property at the right price. Research the market with the CommBank Property app Speak to a home lending specialist to access customised property reports Start house hunting See page 15 6

7 From finding the perfect home to managing your loan, we re here to help you make confident decisions at every step. 4. FIND THE RIGHT LOAN A home lending specialist can help you choose a loan that s perfect for you. Discuss your needs and objectives with a home lending specialist Choose the loan that suits you Consider a Home Loan Wealth Package to access a range of discounts See page BUY YOUR HOME You ve found the home and the loan now you re ready to buy. We re here to help make the process fast, easy and trouble free. You ll need to do the following: Arrange property inspections and negotiate price Review the contract with your solicitor or conveyancer Exchange contracts and provide a copy to us Review and sign loan documents with your home lending specialist Protect your assets with home insurance Pick up your keys and move in See page MANAGE YOUR LOAN We make it easy to stay on top of your loan online, on your mobile, or in branches right around Australia. Choose whether you want to pay weekly, monthly or fortnightly Change or set up your repayments on NetBank Make extra repayments and redraw in NetBank or the CommBank app Speak with your home lending specialist if your circumstances change Top up your loan, when you need to make changes to your lifestyle such as renovations See page 24 7

8 STEP 1 SET YOUR GOALS. Whether you re buying your first home, building an investment portfolio or building the house of your dreams, our home lending specialists are here to guide you through the process with expert advice at every step. BUYING YOUR FIRST HOME Buying your first home can be an exciting yet challenging journey. That s why we have the expertise and support you need at each stage of the process from saving and searching for a property, to finding the right home loan and settlement. We ll make finding and owning your new home faster and easier, by: Using our expertise to guide you through the home buying process from start to finish Simplifying the process, helping you to understand the home buying journey Giving advice about your deposit so you can work out how much you need Letting you know how much you can borrow and whether you may need Lenders Mortgage Insurance or to pay a Low Deposit Premium Introducing you to free specialised property reports, tools, and our CommBank Property app Following up with you to see how you re progressing Offering competitive quotes on CommInsure home building and contents and other insurance products to protect your financial wellbeing. 8

9 BUYING AN INVESTMENT PROPERTY Whether you re buying your first investment property or your sixth, we re here to help with a wide choice of loan products, repayment strategies and other great options for investors. We ll help you grow your portfolio by: Helping you set a timeframe for your goals Bringing you free customised property reports with recent sales, new listings, estimated prices and more Providing competitive quotes on CommInsure insurance so you can protect your assets Unlocking the equity in your existing property to cover your deposit Offering flexible investment home loan options to suit your needs Introducing you to a Commonwealth Financial Planner. BUILDING YOUR HOME If you re ready to start building the home of your dreams, our construction loans can help you get started. Whether it s a brand new home, small extension or a complete knock-down rebuild, we can help you by: Setting up a construction loan that allows funds to be drawn from the loan progressively as your invoices arrive saving you money by making sure you only pay interest on the money you ve used so far Following up with you to see how you re progressing. 9

10 ALREADY OWN A HOME WHAT S NEXT? If you re ready for a change, we ve got the tools and support to get your finances organised and help you sell, find your next home or change your loan. Because you already own a property, you have existing equity which is the difference between the value of your property and the amount you still owe on your home loan. We may be able to help you use this equity to put towards a deposit on your new property. If you re thinking of selling and buying again, we can help you work through scenarios to ensure a smooth transition. Switching your current home loan Our home lending specialists can help you find a loan among our choice of flexible home loans to make the switch. We ll assist you by: Finding loan options that may suit your needs and objectives Leveraging the equity in your existing home to structure your new loan Offering our Home Loan Wealth Package so you can enjoy special discounts on your loan, credit cards, Everyday Offset and insurance Ensuring you get a competitive rate Guiding you through any upfront and ongoing costs (such as new loan establishment fees, settlement fees and government fees and charges). 10

11 Renovating your home If you re dreaming of home renovations, then topping up or redrawing from your home loan could be the perfect solution. That way, you ll avoid the extra costs of buying and selling a home, such as legal fees. We ll help make your renovations a reality sooner by: Enabling you to use your equity Topping up your loan via NetBank, in branch or over the phone so you can borrow additional money using your existing home loan without taking out a separate loan, saving time and paperwork Redrawing from your existing home loan when you ve made additional repayments on your variable home loan, you may be able to use these funds. WHAT IF I M SELF-EMPLOYED? If you are self-employed, you can speak to one of our experienced home lending specialists, including our business home lending specialists, who understand your needs and the unique challenges business owners face. Even if you don t have a consistent cash flow or all the documents required for a standard home loan application, our experts can help you structure your loan in a way that assists you to buy the home you want and manage your repayments easily. 11

12 STEP 2 WORK OUT WHAT YOU COULD AFFORD. Every home buyer is different, so you need to set a budget that s comfortable for you. Once you have saved for a deposit, you can use our online calculators to work out how much you could borrow, how much you could comfortably repay, as well as your upfront costs. SAVE FOR A DEPOSIT The larger the deposit you have, the easier your loan will be to manage. Begin by: Creating a budget and working out if and where you may need to cut back Checking your credit cards and other loans, then paying them off faster, so you have more cash to put towards your savings Setting up a regular savings plan, with a high interest savings account and automatic transfers from your salary Visiting your nearest CommBank branch to talk to a Savings Specialist and get a Financial Health Check. Visit commbank.com.au/saving for more great savings ideas. WORK OUT HOW MUCH YOU COULD BORROW The amount you can borrow depends on: Your income Your savings and assets Your living expenses The type of loan you want. Use our handy calculator at commbank.com.au/borrowing to work out how much you may be able to borrow. Then make an appointment with a home lending specialist to discuss your options. 12

13 DECIDE HOW MUCH YOU WOULD BE COMFORTABLE REPAYING Find out what your repayments may be using our online Home Loan Repayments Calculator at commbank.com.au/repayments. The table below gives you an idea of how much you would have to pay per month for our different owner occupied loan types and amounts over a 30-year term.* Example of monthly repayments: Loan type $300,000 loan $500,000 loan $800,000 loan 3.99% p.a. Extra Home Loan (2 Year Introductory Rate) (Comparison rate 4.35% p.a.) 4.09% p.a. Extra Home Loan (Comparison rate 4.10% p.a.) $1,431 4 $2,385 4 $3,815 4 $1,448 $2,414 $3,861 Calculate your income and expenses to work out how much you can afford to pay off each week, fortnight or month. Visit commbank.com.au/budgetplanner. For example: Joanne is looking to purchase a property to live in. Based on her income of $80,000 per year, and monthly living expenses of $2,000 per month, she may be able to borrow up to $436,900. After thinking carefully about her budget and future plans, Joanne decides to only borrow $400,000, with repayments of $1,908 per month (based on a 3.99% p.a. Extra Home Loan (2 Year Introductory Rate). Comparison Rate of 4.35% p.a.). This leaves her with more cash to spare to pay off her loan faster and save for the future.* 4. Example monthly principal and interest repayments shown for Extra Home Loan (2 Year Introductory Rate) are for the first two years based on the introductory rate. At the end of the introductory period a lower discount applies for the remaining life of the loan, which will result in the interest rate and repayments increasing at that time. 13

14 WORK OUT YOUR UPFRONT COSTS In addition to your deposit there are some other costs you need to budget for. You can work out how much you ll need, using our calculator at commbank.com.au/upfrontcosts. Don t forget to factor in additional costs like: Stamp duty Bank fees Conveyancing costs Inspections Agent s fees, marketing, removalists and repairs (if selling your existing home). LENDERS MORTGAGE INSURANCE AND LOW DEPOSIT PREMIUM Depending on your situation, you may be able to buy with a deposit less than 20% but you ll need to take out Lenders Mortgage Insurance or pay a Low Deposit Premium. This is a one-off cost (added to the total loan) designed to protect the Bank against the potential loss we may incur if you are unable to repay your loan. Your home lending specialist will be able to give you more information if this is applicable to you. FIND OUT IF YOU ARE ELIGIBLE FOR A GOVERNMENT GRANT If you re buying your first home, you may be eligible for a government First Home Owner Grant. 14 Each state and territory has different grants and conditions, however, we can help with your application just visit commbank.com.au/homeloan/fhog GUARANTOR SUPPORT Our Guarantor Support option could help you buy your own home sooner by allowing a guarantor, such as a family member, to give extra security for your loan. By mortgaging their own property as security, they may be able to help you extend your borrowing power. HOW WE CAN HELP Discover what you can borrow by making an appointment with a home lending specialist and apply for conditional pre-approval. See the appointment checklist at the back of this brochure to find out which documents you might need to bring along.

15 STEP 3 GET READY TO BUY. A little planning now could save you time and money down the track. Here s how to get started. RESEARCH THE MARKET WITH OUR PROPERTY APP Our smart tools and market insights will make your house hunting easier so you can find the home that s right for you. The CommBank Property app has easy to use tools that help you assess your affordability, property search powered by Domain and market estimates which help you determine a property s potential market price. When you are ready, you can also apply for conditional pre-approval. Key features: Estimated market prices based on multiple data sources to help you assess a property s potential market price even if it s not for sale Calculators and affordability tools to estimate your repayments, upfront costs and how much you could borrow Suburb insights to evaluate an area s long term performance Save your favourite properties, see inspection dates and add them to your calendar so you can plan your day Share your favourite property searches with a buying partner or friend Make an appointment with a home lending specialist or easily connect over the phone. Visit commbank.com.au/propertyapp for more information. GET A CUSTOMISED PROPERTY REPORT Ask your home lending specialist for a personalised report on your preferred suburb or property. With the latest data on new listings, auctions and recent sales, your complimentary report gives you an advantage when you re hunting for the perfect property. 15

16 STEP 4 FIND THE RIGHT LOAN. Choose a loan to suit your needs and objectives, with these flexible features and money-saving options. FLEXIBLE HOME LOAN FEATURES Fixed, variable or split? Fixed rate. Lock in your interest rates for 1-5 or 7 years, so you can plan ahead with certainty. Variable rate. The variable rate offers you a variety of features and flexibility. The interest rate and repayments can change at any time. Split loan. Split your loan into fixed and variable portions to combine the certainty of a fixed rate with the flexibility of a variable rate. Visit commbank.com.au/homeloan/splitloan for more information. Viridian Line of Credit. Use the equity in your home to build your wealth, renovate or even take a holiday. While your repayments are flexible, you need to make sure you pay enough to cover interest, fees and charges monthly. Interest only or principal and interest? Principal and interest. Pay off your loan faster, by repaying some of the loan principal with every repayment. Interest only. Pay just the interest for a fixed period, then start repaying the principal later. Maximum interest only periods may apply. Introductory rate Choose an Extra Home Loan (2 Year Introductory Rate) and enjoy a discounted interest rate to keep your repayments low while you settle in. At the end of the introductory period a lower discount applies for the remaining life of the loan, which will result in the interest rate and repayments increasing at that time. Choose your repayment schedule You can choose to make weekly, fortnightly or monthly repayments, depending on your needs. Talk to your home lending specialist to understand the options and set a repayment schedule that suits you. 16

17 Redraw money If you ve made extra repayments on a variable rate loan, you may be able to redraw them to access extra cash. It s a quick and convenient way to pay for things like home renovations, repairs or even unexpected bills. MONEY SAVING OPTIONS Interest offset With an Everyday Offset 5 or a Mortgage Interest Saver Account (MISA) 6 linked to your home loan, you can get greater flexibility. Any money deposited into the account, such as your salary, savings or other income may offset the loan balance so you could pay less interest while keeping easy access to your money. The Everyday Offset and MISA allow you to offset 100% of your account balance against a Standard Variable Rate home loan. You can even link your home loan to multiple Everyday Offsets in the same names as your linked home loan. And if you have a Fixed Rate home loan, you can use a MISA to partially offset your loan. Transaction account - monthly account fee When you take out selected home loans with us, your monthly account fee will be waived on eligible transaction accounts. You do not need to have a Home Loan Wealth Package to receive this benefit. 7 Home Loan Wealth Package Home Loan Interest discount and fee savings = Credit Card Fee savings Everyday Offset Fee savings Insurance Lower premiums Home Loan Wealth Package Savings Simplify your banking and save money at the same time. With our Home Loan Wealth Package you ll enjoy special discounts on home loans, credit cards, Everyday Offset and insurance. Plus, you ll have a total view of your home loan, insurance, and other banking together in NetBank and the CommBank app. To find out more, visit commbank.com.au/wealthpackage 5. Everyday Offset is a feature of eligible transaction accounts. Fees and charges may apply. 6. For the interest offset to apply there must be a minimum of $1,000 in the MISA. Fees and charges may apply. 7. All customers who have a current home loan (other than a Viridian Line of Credit or Equity Unlock for Seniors) with a debit balance greater than $1, owned either individually or jointly in personal name/s, are exempt from the monthly account fee on eligible transaction accounts, which includes Complete Access, Smart Access and Streamline accounts. Other fees and charges apply. 17

18 How much could you save? For example, let s imagine you have a standard variable rate home loan in your own name for $400,000, with an Everyday Offset account, a Platinum Awards credit card, and CommInsure Home Insurance (building only cover). How much could you save in the first year? 8 Total savings in the first year = $2,470 ($2,865 - $395 fee) Product Benefit First year Home loan Up to 0.6% p.a. discount $1,750 No establishment fee $600 No loan service fee $96 No monthly offset fee 9 $120 Credit card No annual fee $249 Insurance (CommInsure) 10% off a $500 premium for your Home Insurance $50 (building only cover) 10 Total Home Loan Wealth Package Saving $2,865 minus the annual package fee - $395 When you take out selected home loans with us, your monthly account fee will be waived on eligible transaction accounts. You do not need to have a Home Loan Wealth Package to receive this benefit. Transaction account (Smart Access) No monthly account fees $48 8. The establishment fee will no longer be applicable after the first year. As the balance of the loan decreases, the interest savings will also decrease. Fees and discounts accurate at time of print. 9. NetBank Service fees may apply. Access fees apply when you use the ATMs of other financial institutions in Australia or any ATM or EFTPOS overseas. 10. This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement or any Supplementary Product Disclosure Statement) or in conjunction with any other promotional offer, unless we have advised in the promotional offer that this discount will apply. We may remove or change this discount effective from the renewal date. This discount cannot be backdated. Minimum premiums may come into force and reduce the extent to which discounts are applied. To receive this discount, the Package holder must be a listed policyholder or an insured. To understand how these discounts are applied in the calculations of the premium refer to the PDS. 18

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20 UNDERSTAND YOUR LOAN Choose from a wide range of loans packed with flexible features. PRODUCTS Features Standard Variable Rate Fixed Rate WHY CHOOSE THIS LOAN? More flexibility with a competitive rate Lock in great rates for 1-5 or 7 years SAVINGS $0 establishment fee $0 monthly fees Discount rate Save interest with offset 13 Additional discounts across a range of products TO PAY MY LOAN OFF FASTER Make additional repayments Unlimited Up to $10, FLEXIBILITY Redraw extra payments or take a repayment holiday Split your loan With Home Loan Wealth Package. 12. Extra Home Loan provides a discounted interest rate for the life of the loan. The Extra Home Loan (2 Year Introductory Rate) provides a higher discount during the introductory period. At the end of the introductory period, a lower discount applies for the remaining life of the loan, which will result in the interest rate and repayments increasing at that time. 20

21 $ 0 Extra Home Loan Extra Home Loan (2 Year Introductory Rate) No Fee Home Loan Viridian Line of Credit Discounted interest rate for the life of your loan Higher discounted interest rate in the introductory period and lower discount for life of your loan No bank fees for the life of your loan Complete freedom to make withdrawals and repayments up to your limit Unlimited Unlimited Unlimited 13. Partial offset with Mortgage Interest Savings Account. 14. Additional repayments of up to $10,000 can be made per fixed term year. An Early Repayment Adjustment and an Administrative fee may apply if you pay more than the maximum. 15. An Early Repayment Adjustment and an Administrative fee may apply if you split your loan during a fixed term period. 21

22 STEP 5 BUY YOUR HOME. You ve found your dream home and you re ready to buy. So what comes next? Here s an easy step-by-step guide. 1 Complete your loan application Make an appointment with your home lending specialist. Your home lending specialist will ask you to provide some documents to start or complete your loan application. 2 Have the property inspected It s a great idea to arrange a property and pest inspection before you exchange contracts. Check with your local and state governments about zoning issues and future developments that may affect your home. Your solicitor or conveyancer can help with this. 3 Negotiate price For a private treaty sale, the seller will set an asking price or price guide and you could make a conditional offer subject to finance approval. If you buy at auction, there s no negotiation the winning bid is the price paid for the property. 4 Exchange contracts and pay deposit Conveyancing is the process of transferring a property from the seller to the buyer. Arrange for your solicitor or conveyancer to review the contract of sale before you exchange contracts. You will need to pay a deposit when you exchange contracts. 5 Proceed with financing Your home lending specialist will inform you when your home loan documents are ready for review and will guide you through the documents. You will need to sign the loan documents. 22

23 6 Get an insurance quote or take out insurance You re required to take out home insurance before you settle. We can help, with Home Insurance options from CommInsure to protect your building and contents. CommInsure Loan Protection Insurance can help you and your family take care of loan payments if you can t work due to illness, injury or if you lose your job. Speak to your home lending specialist to obtain a quote and take out insurance. For a quote, visit commbank.com.au/insurance, drop into one of our branches or call Complete the settlement Settlement is when the purchase of a property is completed and the purchaser takes possession of the property. We will notify you by SMS as soon as settlement is complete. The title deeds will be given to us and you can pick up your keys from the seller s agent. Upon settlement, your home lending specialist will call to congratulate you, confirm your repayment schedule and answer any questions you may have. 23

24 STEP 6 MANAGE YOUR LOAN. Managing your CommBank home loan is easy, with these flexible options and time-saving tools. Stay in control Register for NetBank, Australia s number one online banking service, to track your loan, change or set up your repayments, make extra repayments or redraw funds, depending on your loan type. Manage your loan anytime, anywhere with the CommBank app, in branch, or by calling us. TOP UP YOUR LOAN If you re planning renovations, a holiday or looking to invest, borrowing extra funds on your home loan could be a good solution. You won t need to take out a separate loan. USE THE EVERYDAY OFFSET FEATURE The convenient Everyday Offset feature of your eligible transaction account can help you save on interest every day. The balance of your transaction account is 100% offset against a Standard Variable Rate home loan, saving you money with every dollar you deposit in your account. REDRAW MONEY If you ve made extra repayments on a variable rate loan, you may be able to redraw them to access extra cash. It s a quick and convenient way to pay for things like home renovations, repairs or even unexpected bills. REPAYMENT HOLIDAY If you re ahead with your loan repayments, you may be able to enjoy a repayment holiday. Shape your loan to suit changes to your lifestyle by putting repayments on hold for up to 12 months depending on your loan type. Remember that by reducing your repayments to the required monthly repayment amount, redrawing large amounts or accessing repayment holidays, it will take you longer to pay off your loan. 24

25 YOUR APPOINTMENT CHECKLIST Your home lending specialist is there to make your home buying journey easy. You can help, by providing documents about: Yourself A photo ID for example, your passport or driver s licence A non-photo ID for example, a credit card, Medicare card or household bill Your earnings salary/wages/ contract income Your most recent payslip or a bank statement showing three months of salary credits Your earnings self-employed Most recent year s personal and business tax returns including financial statements Most recent ATO Notice of Assessment Your earnings rental income Statement or letter from the managing / real estate agent or current lease agreement Your earnings government income Bank statement showing three months of payment credits or letter from Centrelink confirming benefits amount Your assets Three months of statements showing savings and/or investments not held with CommBank Your borrowings if you are switching to CommBank Six months of statements for your home/investment loan or line of credit not held with CommBank Three months of statements for your personal loan, credit cards or other fixed repayment loans not held with CommBank Other important details An estimate of your monthly living expenses for example, food, transport, clothing, utilities, education and health care. No documents required Insurance documents - for example building - not held with CommInsure Contract of Sale (Offer of Acceptance in WA) if you have found a property to purchase For more details, please visit commbank.com.au/personal/home-loans/what-you-will-need.html 25

26 NOTES 26

27 Things you should know: *Calculations are estimates based on principal and interest repayments and are provided as a guide only. They assume the interest rate does not change. However, our interest rates are subject to change at any time. Comparison rate calculated on a $150,000 secured loan over a 25 year term. WARNING: Comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate. Comparison rates for variable Interest Only loans are based on an initial 5 year Interest Only period. Comparison rates for fixed or guaranteed Interest Only loans are based on an initial Interest Only period equal in length to the fixed or guaranteed period. During an interest only period, your interest only payments will not reduce your loan balance. This may mean you pay more interest over the life of the loan. Fees and charges are payable and these are not taken into account in the calculations. Applications for finance are subject to approval. Full terms and conditions will be included in the Bank s loan offer. Bank fees and charges apply. The advice in this brochure has been prepared without taking your individual objectives, financial situation or needs into account. Before acting on this advice, you should consider whether it is appropriate to your circumstances. Home Insurance is issued by Commonwealth Insurance Limited ABN AFSL (CIL). Loan Protection is issued by The Colonial Mutual Life Assurance Society Limited ABN AFSL (CMLA). Commonwealth Financial Planners are Representatives of Commonwealth Financial Planning Limited ABN AFSL CIL, CMLA and Commonwealth Financial Planning Limited are wholly owned but non-guaranteed subsidiaries of the Commonwealth Bank of Australia. CommInsure is a registered business name of CIL and CMLA. Terms and conditions of Everyday Offset account (feature of an eligible transaction account) and NetBank and a Product Disclosure Statement (PDS) for Home Insurance and Loan Protection are available by visiting our website commbank.com.au, calling ( for Home Insurance or for Loan Protection) or at any branch and should be considered in making any decision about these products. We do not pay our staff commissions for supplying products to you. We pay them a salary and, in some cases, performance bonuses. Our staff may also receive payments for business they refer to other persons in the Bank who specialise in certain products and/ or services and may be eligible for prizes including overseas travel and gift vouchers. Our staff may also receive benefits such as tickets to sporting and cultural events, corporate promotional merchandise or other similar benefits from product providers whose products they may sell or for business they may refer to product providers. We receive commission for selling CommInsure Home Insurance and Loan Protection Insurance. The commission amount ranges between 0% and 20% of every annual premium amount. If you have a complaint, you can access our dispute resolution process by calling (call charges may apply). Commonwealth Bank of Australia ABN AFSL and Australian credit licence Registered office: Ground Floor, Tower 1, 201 Sussex Street, Sydney, NSW

28 WE RE HERE TO HELP If you have questions, you can contact us 365 days a year. Visit commbank.com.au/homeloans Make an appointment at commbank.com.au/appointment Drop in to any of our branches and visit a home lending specialist Set up a video conferencing call with a home lending specialist via a branch Call us on , 8am to 8pm, 7 days Locate a Mobile Lender who can come to you commbank.com.au/mobile-lender (ADV14091)