Pay Tel Communications, Inc. SCHEDULE CAL.P.U.C. NO. 1-T P. O. Box 8179 Greensboro, NC Original Cal. P.U.C. Sheet No. 1 INTEREXCHANGE CARRIER

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1 Greensboro, NC Original Cal. P.U.C. Sheet No. 1 TARIFF SCHEDULE APPLICABLE TO INTEREXCHANGE TRANSMISSION SERVICES WITHIN THE STATE OF CALIFORNIA ISSUED BY PAY TEL COMMUNICATIONS, INC. U-7174-C

2 1 st Revised Cal. P.U.C. Sheet No. 2 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No. 2 Current sheets in this tariff are as follows: TARIFF CHECKING SHEET SHEET REVISION SHEET REVISION 1 Original 2 1st Revised 3 1st Revised 4 Original 5 Original 6 Original 7 Original 8 Original 9 Original 10 1st Revised 11 1st Revised 12 Original 13 1st Revised 14 1st Revised 14.1 Original 14.2 Original 15 Original 16 1st Revised 17 1st Revised 18 1st Revised 19 Original 20 1st Revised 21 Original 22 1st Revised 23 1st Revised 23.1 Original 23.2 Original 23.3 Original 24 Original 25 Original 26 Original 27 Original 28 Original 29 Original 30 1st Revised 31 1st Revised 32 1st Revised 33 1st Revised 34 Original 35 Original 36 Original 37 Original 38 Original 39 Original 40 Original 41 Original Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

3 1st Revised Cal. P.U.C. Sheet No. 3 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No. 3 TABLE OF CONTENTS DESCRIPTION SHEET NUMBER GENERAL INFORMATION Title Page 1 Tariff Checking Sheet 2 Table of Contents 3 Preliminary Statement 5 Symbols Used in this Tariff 6 Service Area Map 7 I. RATE SCHEDULES A. Intrastate Inmate Telephone Calls 9 B. Local Collect Call Rates 10 C. IntraLATA Non-Local Collect Call Rates 10 D. InterLATA Collect Call Rates 10 E. Calls to Wireless Numbers and Call Forwarding Numbers 10 F. Uniform Rated Calls 11 G. Applicable Taxes and Surcharges 11 H. Prepaid Card Calls 12 I. Debit Calls 12 J. Direct Bill Customer Account Program 12 K. Prepaid Customer Account Program 13 L. Bill Processing Fee 13 M. Payment by Check or Money Order Through the Mail 13 N. Late Payment Fee 13 O. Third Party Payment Processors 14 P. Voice Verification Fee 14.1 (N) Q. Prepaid Phone Card Maintenance Fee for Inactive Prepaid Account Customers 14.2 (N) Rule 1 -- Definitions 15 Rule 2 -- Description of Service 19 A. General 19 B. Inmate Customers 20 C. Non-Inmate Customers 21 D. Rate Quotes 24 E. Monitoring and Recording of Inmate Calls 24 F. Inmate Telephone Service Restrictions 24 Rule 3 -- Application for Service 27 Rule 4 -- Contracts 27 Rule 5 -- Special Information Required on Forms 27 Rule 6 -- Establishment and Re-establishment of Credit 28 Rule 7 -- Deposits 29 Rule 8 -- Notices 29 Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

4 Greensboro, NC Original Cal. P.U.C. Sheet No. 4 TABLE OF CONTENTS DESCRIPTION SHEET NUMBER (continued) Rule 9 -- Billing and Payment Procedures 29 Rule Disputed Bills 32 Rule Discontinuance and Restoration of Service 34 Rule Optional Information and Rates Provided to the Public 36 Rule Temporary Service 36 Rule Continuity of Service 36 Rule Service Connections and Facilities on Confinement Facilities Premises 36 Rule Measurement of Service 37 Rule Tests and Adjustment of Facilities 37 Rule Services Provided by Other Carriers 37 Rule Termination of Service by Customer 37 Rule Privacy 37 Rule Blocking Access to 900 and 976 Information Services 38 Rule Limitation of Liability 39 Rule Deaf and Disabled Telecommunication Program 40 Rule Employee Service 40 Rule Backbilling Procedure 40 Rule Claims for Patent Infringement 41 Rule Responsibilities of the Confinement Facility Operator 41 Rule Customer Cooperation 41

5 Greensboro, NC Original Cal. P.U.C. Sheet No. 5 PRELIMINARY STATEMENT This tariff schedule sets forth the service offerings, rates, rules, terms and conditions applicable to the furnishing of interexchange transmission services by Pay Tel Communications, Inc. to Customers within the State of California. Services offered under this tariff schedule are available between all points within the State of California. References in this tariff to the Company or Company are intended to refer to Pay Tel Communications, Inc. The rates, rules, terms and conditions herein apply for service provided throughout the service area of the Company, as defined in this tariff. When services and facilities provided by the Company are used to obtain access to the regulated or unregulated services provided by another company, or are used by another company as a part of the regulated or unregulated services offered by that company, the regulations of the Company apply only to the use of the Company s services and facilities. When services and facilities provided by the Company are billed by another common carrier, then the terms and conditions of such other common carrier may apply to such matters as payment. This Tariff does not create a beneficial interest for, or create any rights enforceable by, any persons other than Company or Customer. Should any provision or portion of this Tariff be held by a governmental authority or court of law to be illegal, invalid or unenforceable, the remaining provisions of this Tariff will remain in full force and effect. The following provisions of this Tariff will survive any termination of service: Rule 9 - Billing and Payment Procedures; Rule 10 - Disputed Bills; Rule 22 Limitation of Liability; and any other provision that, by its terms or by any reasonable interpretation thereof, is intended to survive such service termination. The rates and rules contained herein are subject to change pursuant to the rules and regulations of the Public Utilities Commission of the State of California. References to other documents or instruments (including governmentally adopted statutes, rules and regulations) refer to such documents or instruments as amended from time to time. This tariff shall be maintained in its currently effective form and made available for inspection by any Customer at the Company s business office at Pay Tel Communications, Inc., 4230 Beechwood Drive, Greensboro, NC A copy of this tariff may also be obtained by visiting the Company s website, or by writing to the Company at P.O. Box 8179, Greensboro, NC

6 Greensboro, NC Original Cal. P.U.C. Sheet No. 6 SYMBOLS USED IN THIS TARIFF The following are the only symbols used for the purposes indicated below: (C) (D) (I) (L) (N) (P) (R) (X) To signify a changed listing, rule, or condition which may affect rates or charges. To signify discontinued material, including listing, rate, rule or condition. To signify a change resulting in an increase to a Customer s bill. To signify material relocated from or to another part of the tariff schedule with no change in text, rate, rule or condition. To signify new material, including listing, rate, rule or condition. To signify material pending change through a previous filing. To signify a change resulting in a reduction to a Customer s bill. To signify a change in text but no change in rate or charge. To signify corrections.

7 Greensboro, NC Original Cal. P.U.C. Sheet No. 7 SERVICE AREA MAP The rates, rules, terms and conditions prescribed in this tariff for interexchange transmission services apply to services originating and terminating within the State of California. (See page 8 for maps of Inset Area 1 and Inset Area 2)

8 Greensboro, NC Original Cal. P.U.C. Sheet No. 8 SERVICE AREA MAP

9 Greensboro, NC Original Cal. P.U.C. Sheet No. 9 A. INTRASTATE INMATE TELEPHONE CALLS I. RATE SCHEDULES This Section applies to all Company intrastate calls. The Company provides all of its services in conformance with individual contracts with Confinement Facility Operators that authorize the Company to furnish inmate telecommunication services within Confinement Facilities under their operation or control. Such contracts may dictate rates less than or equal to (but not higher than) the rates set out herein, and in such case the required lower rates will be made applicable with respect to services provided in connection with such Confinement Facility. 1. Computation of Charges Except as otherwise described below, local calls shall consist of a Fixed Service Charge and the applicable local message rate. The total charges for each toll call consists of two elements: a Fixed Service Charge and a Measured Charge dependent on the duration of the call. The Measured Charge element is specified as a rate per minute which is applied to each minute, with fractional minutes rounded up to the nearest one full minute. Taxes and governmental fees are in addition to these charges for local and toll calls. A monthly Bill Processing Fee may be applied to a Billed Party s bill where applicable. 2. Chargeable Times Chargeable time begins when a Called Party accepts the charges by positive acceptance through pressing the number 3 on a touch-tone phone. In the absence of acceptance, calls will be terminated and no charges incurred. Chargeable time ends when either the Calling Party of Called Party hangs up or when released by the automatic timing equipment in the telephone. 3. Calls Placed to Wireless and Call Forwarding Numbers Based upon technological and operational developments in the telecommunications marketplace affecting the provision of Inmate Telecommunications Services, the Company may apply a specialized rate structure and charges, as set forth in Subsection E of this Section, upon Inmate calls placed to wireless phone numbers and call-forwarding phone numbers from a given Facility. This specialized treatment will, in the Company s sole discretion, be made applicable to such calls based upon (a) the imposition of additional costs upon the Company associated with attempts to identify the Called Party and maintain required call controls, when wireless and call-forwarding technologies are used to attempt to circumvent traditional call identification, monitoring, and control procedures utilized by Confinement Facilities and law enforcement. (The Company may be required by a Confinement Facility and/or law enforcement to take these additional steps to assist them in fulfilling their authorized responsibilities to ensure public safety and prevent crime.); (b) the inability to meaningfully apply traditional rating distinctions, as between local and toll calling, in a wireless or callforwarding environment; and (c) the imposition of additional costs upon the Company associated with attempting to properly track and bill for such categories of calls.

10 1st Revised Cal. P.U.C. Sheet No. 10 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No. 10 I. RATE SCHEDULES 4. Uniform Rated Calls Based upon technological and operational developments in the telecommunications marketplace affecting the provision of Inmate Telecommunications Services, the Company may apply a specialized uniform rate structure, as set forth in Subsection F of this Section, upon all domestic Inmate calls (local, intrastate intralata, intrastate interlata, and interstate) originating from a given Confinement Facility served by the Company. This specialized rating treatment will be made applicable to all Inmate calls, regardless of destination, originating from a given Confinement Facility served by the Company, based upon the requirements of the Company or request of the Confinement Facility and/or law enforcement. B. LOCAL COLLECT CALL RATES The maximum rate for a local collect call is a $3.00 Fixed Service Charge plus a $.08 per minute call rate. (I) C. INTRALATA NON-LOCAL COLLECT CALL RATES 1. Fixed Per Call Service Charge $3.00 (I) 2. Measured Charges Initial Minute (or Fraction Thereof) $.69 (I) Each Additional Minute (or Fraction Thereof) $.69 (I) D. INTERLATA COLLECT CALL RATES 1. Fixed Per Call Service Charge $3.00 (I) 2. Measured Charges Initial Minute (or Fraction Thereof) $.69 (I) Each Additional Minute (or Fraction Thereof) $.69 (I) E. CALLS TO WIRELESS NUMBERS AND CALL FORWARDING NUMBERS* 1. Fixed Per Call Service Charge $3.00 (I) 2. Measured Charges Initial Minute (or fraction thereof) $.25 (I) Each Additional Minute (or fraction thereof) $.25 (I) Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

11 1 st Revised Cal. P.U.C. Sheet No. 11 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No. 11 I. RATE SCHEDULES E. CALLS TO WIRELESS NUMBERS AND CALL FORWARDING NUMBERS* (continued) 3. Calls will be billed at a three (3) minute per call minimum. 4. Customers (including Called Parties and Billed Parties) otherwise using wireless or call forwarding numbers to receive calls from Inmates may at any time and of their own accord obtain a local phone number from an incumbent local landline telephone company or competitive local landline service provider serving the location where the Customer/Called Party/Billed Party resides, so as to qualify for application of the rates set forth above in Subsections I.B.C. and D. of this Section. *The Company may in its sole discretion, and with due notice and or rate quote availability provided to the Customer/Called Party/Billed Party, impose this specialized rate structure for calling from any given Confinement Facility based upon the prevailing conditions at and/or directions provided by such Facility. F. UNIFORM RATED CALLS* 1. Fixed Per Call Service Charge $0.00 (R) 2. Measured Charges Initial Minute (or fraction thereof) $.35 (I) Each Additional Minute (or fraction thereof) $.35 (I) 3. Calls are billed at a three (3) minute minimum. (C) *The Company may in its sole discretion and with due notice and/or rate quote availability provided to the Customer/Called Party/Billed Party, in lieu of any other per call rates set forth in Subsections I.B.C.D. and E. of this Section, impose this specialized flat rate structure for all calling from a given Confinement Facility, based upon the prevailing conditions at and/or directions provided by such Facility. A monthly Bill Processing Fee may be applied where applicable. G. APPLICABLE TAXES AND SURCHARGES Customer will be billed for and is liable for payment of all applicable federal, state and local taxes and surcharges, including but not limited to the fee and surcharges established by the CPUC for the following purposes referenced in the following paragraph. (X) 1. In addition to the charges specifically pertaining to the Company's services, whether set forth herein or established by special contract, certain federal, state, and municipal surcharges, taxes, and fees will be applied. These surcharges, taxes and fees are calculated based upon the amount billed to the end user for the Company's intrastate telecommunications services. Such charges include, but are not limited to, the surcharges and fees referenced in paragraph 2., below. Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

12 Greensboro, NC Original Cal. P.U.C. Sheet No. 12 I. RATE SCHEDULES G. APPLICABLE TAXES AND SURCHARGES (continued) 2. Pursuant to CPUC Resolution No. T-16901, all telecommunications carriers are required to apply CPUC mandated Public Program surcharge rates (excluding a. Universal Lifeline Telephone Service (ULTS) billings; b. charges to other certificated carriers for services that are to be resold; c. coin sent paid telephone calls (coin in box) and debit card calls; d. customer-specific contracts effective before 9/15/94; e. usage charges for coin-operated pay telephones; f. directory advertising; and g. one-way radio paging) and the CPUC Reimbursement Fee rate (excluding a. directory advertising and sales; b. terminal equipment sales; and c. inter-utility sales) to intrastate services. For a list of the Public Program surcharges and the CPUC Reimbursement Fee, and the current percentage amounts thereof, please refer to the Pacific Bell Telephone Company (d.b.a. AT&T California) tariffs. 3. All state and local taxes and any fee imposed by a government entity are listed as separate line items on the Customer s bill. H. PREPAID CARD CALLS Charges for Prepaid Card calls, as described in Rule 2.B.1. hereof, will not exceed the collect call rate for the appropriate type call as listed in this Section. Following an Inmate s release from a Confinement Facility, a refund of the the value remaining on a Prepaid Card can be requested by sending the card to the Company at the address printed on the card. Refund requests must be submitted to the Company within twelve (12) months from date of initial use. I. DEBIT CALLS 1. Option 1 Debit Calls, as described in Rule 2.B.2. hereof, will be charged at rates not to exceed the collect call rates and related charges for the applicable type of call as listed in this Section. 2. Option 2 Debit Calls, as described in Rule 2.B.2. hereof, will be charged at a discount to the immediately preceding Option 1 rate upon the request of the Confinement Facility and with the concurrence of the Company. At the time of release from a Confinement Facility, the debit account balance will be transferred to the Inmate s Trust Account for refund. J. DIRECT BILL CUSTOMER ACCOUNT PROGRAM Direct Bill calls, as described in Rule 2.C.2. hereof, will be provided at rates not to exceed the collect call rate for the appropriate type of call as listed in this Section.

13 1st Revised Cal. P.U.C. Sheet No. 13 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No. 13 I. RATE SCHEDULES K. PREPAID CUSTOMER ACCOUNT PROGRAM 1. Prepaid Account Calls As described in Rule 2.C.3.e. hereof, Prepaid Account Calls may, at the discretion of the Company, receive a Family Connection Calling Plan discount. Customer will be notified of any discount on the Company website and on customer account statements. See Rule 2.C.3.f. Refunds for information on how to request a refund. 2. Prepaid Phone Card Calls for Inactive Prepaid Account Customers Prepaid Phone Card calls will be billed at the per-minute rate set out below for all calls. These rates are not subject to discount. When the Prepaid Phone Card is used to place a call from a payphone, there will be an additional payphone surcharge of $.75 per call. A monthly card maintenance fee will be applied to any card balance existing more than twelve (12) months after the card has been issued. The Company may waive the monthly card maintenance fee in appropriate circumstances. Domestic Rates Intra-State and Inter-State Call set-up per call $.25 Rate per Minute $.08 International call rates are billed at a higher rate and are available upon request by calling the Customer Support 800 number printed on the card. L. BILL PROCESSING FEE A monthly charge of $2.45 will be applied to a Billed Party s bill to recover costs associated with the Company s administration, billing, collection and remittance of various government-mandated fees, surcharges and other amounts associated with the provision of services by the Company. No fee will be assessed in any month when there are no collect calls billed. (I) M. PAYMENT BY CHECK OR MONEY ORDER THROUGH THE MAIL No payment processing fees will be charged to a Customer when the Customer chooses to make a payment with a check or money order through the mail for an account with the Company. N. LATE PAYMENT FEE A late payment fee of one and one-half percent (1½%) per month (18% per annum) may be applied by the Company to its Customer s invoiced amounts, if an outstanding invoice for services has not been paid in full thirty (30) days from the invoice date. Where the Company elects to apply late payment fees, it will provide notice to the Customer on the invoice(s) to which such charges will be applicable. Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

14 1st Revised Cal. P.U.C. Sheet No. 14 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No. 14 O. THIRD PARTY PAYMENT PROCESSORS I. RATE SCHEDULES The Company has established multiple payment options for Customers who choose to open accounts directly with the Company. These payment options are provided by Third Party Payment Processors that charge a non-discountable fee to the Customer for processing Customer payments. This fee is added to the Customer s payment amount by the Third Party Payment Processor, collected when the Customer makes payment, and paid to the Third Party Payment Processor. These Third Party Payment Processors include (but are not limited to) Western Union Prepaid Services, MoneyGram, Phone Payment Processor, and a Website Online Payment Processor. The Company reserves the right to charge a fee to the Customer not to exceed $2.00 per transaction to recover administrative expenses in applying payments from Third Party Payment Processors to Customer accounts. (N) (N) 1. Western Union Prepaid Services Payment Processing Fee A non-discountable fee will be charged to a Customer by Western Union each time the Customer chooses to make a payment through Western Union for an account with the Company. As a courtesy, the current fee is provided on the Company website and is disclosed to the Customer at the time of payment. This fee will not be assessed on those Customers who mail a check or money order to the Company. 2. MoneyGram Payment Processing Fee A non-discountable fee will be charged to a Customer by MoneyGram each time the Customer chooses to make a cash payment through MoneyGram for an account with the Company. As a courtesy, the current fee is provided on the Company website and is disclosed to the Customer at the time of payment. This fee is referenced in this tariff to advise the Customer of the charge. This fee will not be assessed to those Customers who mail a check or money order to the Company. 3. Website Online Payment Processing Fee A non-discountable fee will be charged to a Customer by the Third Party Website Online Payment Processor each time the Customer chooses to make a payment using a credit card or check or debit card online for an account with the Company. As a courtesy, the current fee is provided on the Company website and is disclosed to the Customer at the time of payment. This fee will not be assessed on those Customers who mail a check or money order to the Company. Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

15 Greensboro, NC Original Cal. P.U.C. Sheet No I. RATE SCHEDULES 4. Phone Payment Processing Fee A non-discountable fee will be charged to a Customer by the Third Party Phone Payment Processor each time the Customer chooses to make a payment using a credit card or check or debit card over the phone for an account with the Company. As a courtesy, the current fee is provided on the Company website and is disclosed to the Customer at the time of payment. This fee will not be assessed on those customers who mail a check or money order to the Company. P. VOICE VERIFICATION FEE (N) The Voice Verification Fee is a fee for an optional service that provides validation of the inmate s identity through voice verification technology for the purposes of improved security and reduced potential of fraud and victim harassment by inmates. This charge applies to all calls placed by inmates of Confinement Facilities when such calls are provided through the Company s call processing equipment. When this service is requested by the Confinement Facility, this fee applies in addition to all applicable call rates as specified in this tariff. Maximum Voice Verification Fee per call*: $.25 *where requested by the Confinement Facility (N) Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

16 Greensboro, NC Original Cal. P.U.C. Sheet No I. RATE SCHEDULES Q. PREPAID PHONE CARD MAINTENANCE FEE FOR INACTIVE PREPAID ACCOUNT (N) CUSTOMERS A monthly charge will be applied to any Prepaid Phone Card balance that exists more than twelve (12) months after the Prepaid Phone Card has been issued to the Customer. Maximum Monthly Card Maintenance Fee: $1.00 (N) Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

17 Greensboro, NC Original Cal. P.U.C. Sheet No. 15 The following rules apply for all services offered by the Company under the terms of this tariff: 1. RULE 1 -- DEFINITIONS Access Line An arrangement furnished by a local exchange telephone company or other common carrier which connects an inmate telephone to a switching center. Alternative Local Telephone Service Provider A carrier such as a Competitive Local Exchange Carrier (CLEC), Voice over Internet Protocol provider (VOIP), or wireless carrier that does not provide billing and collection agreements for other carriers. When the Customer chooses to use an Alternative Local Telephone Service Provider, the Company will assist the Customer in establishing billing arrangements through Company Direct Bill or Prepaid Account Programs with multiple payment options through the Company or Third Party Payment Processors. Automated Call Processing System Equipment that automates the placement of collect calls, including recordation of billing information. Automated Collect Inmate Telecommunications Service A service allowing an inmate in a Confinement Facility to place Collect Calls with call placement and recording of billing information performed without the assistance of a live operator. Bill Processing Fee A monthly charge, applied to a Billed Party s bill during each billing period calls are billed, to recover costs associated with the Company s administration, billing, collection and remittance of various government-mandated fees, surcharges and other amounts associated with the provision of services by the Company. Billed Party The individual who accepts a Collect Call, is billed for the call, and responsible for the payment of the applicable charges. Billing Limit A dollar value of accepted Collect Call charges beyond which is deemed to be an at-risk collection. Billing Service Company A Company with billing and collection agreements with Local Exchange Carriers. Called Party The individual who receives an Inmate Collect Call who can either accept or refuse the call. Called Station The terminating point of a call (i.e., the called number). Calling Station The originating point of a call (i.e., the calling number). Client The Confinement Facility Operator with which the Company has entered into a contract authorizing the Company to provide service at a Confinement Facility. Collect Call a billing arrangement whereby the charge for a call may be billed to the called station provided the called station accepts responsibility for such calls. Commission the California Public Utilities Commission.

18 1st Revised Cal. P.U.C. Sheet No. 16 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No RULE 1 -- DEFINITIONS (continued) Common Carrier A company or entity providing telecommunications services to the public and subject to the jurisdiction of the California Public Utilities Commission. Company Pay Tel Communications, Inc. Completion of a Collect Call A call is completed when the call is accepted at the called station. Confinement Facility A local, state, or federal facility lawfully authorized for confinement of Inmates, the operator of which has authorized the Company to provide inmate telecommunications services. Confinement Facility Operator The governmental agency or private contractor responsible for operating a Confinement Facility. Customer The person or legal entity that enters into payment arrangements with the Company for telecommunications services to send or receive calls. Customer shall include a Billed Party and/or a Called Party. Debit Calls A service whereby an Inmate may place calls using funds transferred from the Inmate s Trust Account. Direct Bill Customer Program A program available to those Customers whose calls cannot be billed through their Local Exchange Carrier or provided to those Customers who accrue a threshold amount of charges. An account is established with the Company by a Customer who completes a credit application and receives a satisfactory credit score. A credit limit is established and calls are billed by the Company directly to the Customer each week. Family Connection Calling Plan A call discount plan that may be made available, at the discretion of the Company, to customers who prepay for calls. Fixed Service Charge A fee, in addition to the underlying local call rate or long distance Measured Charge, for calculating the total charge for a completed call. Incomplete Call Any call where transmission between the Calling Station and Called Station is not established (e.g., busy, no answer, billing refused, etc.). Inmate The individual who uses the Company s telephones and the Company s services to place a call. An Inmate may, pursuant to the Prepaid Calling Cards and/or Debit Calling through Confinement Facility Commissary offerings described herein, be a Customer of the Company. Inmate Telephone A coinless telephone instrument conforming with California Public Utilities Commission orders and regulations governing such equipment. Inmate Trust Account An account established by the Confinement Facility wherein all funds belonging to an Inmate are placed and maintained. Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

19 1st Revised Cal. P.U.C. Sheet No. 17 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No RULE 1 -- DEFINITIONS (continued) Interexchange Carrier (IXC) a company which furnishes interexchange telecommunications service. LATA a Local Access and Transport Area established pursuant to the Modification of Final Judgment entered by the United States District Court for the District of Columbia in Civil Action No ; or any other geographic area designated as a LATA in the National Exchange Carrier Association, Inc. Tariff F.C.C. No. 4. Local Call a call originated and terminated within a single LATA. Local Exchange Carrier (LEC) An authorized telecommunications company that provides local exchange service to Customers in the State of California. Measured Charge - A charge assessed on a per-minute basis, in addition to the Fixed Service Charge, for calculating the total charge for a completed call. Minor Rate Increase a rate increase which is both less than 1% of the Company s total California intrastate revenues and less than 5% of the affected service rates. Increases shall be cumulative, such that if the sum of the proposed rate increase and rate increases that took effect during the preceding twelve (12)-month period for any service exceeds either parameter above, then the filing shall be treated as a major increase. MoneyGram Payment Processing Fee A non-discountable fee charged to a Customer by MoneyGram each time the Customer chooses to make a cash payment through MoneyGram for an account with the Company. Phone Payment Processing Fee A non-discountable fee charged to a Customer by the third party Phone Payment Processor when the Customer chooses to make a payment using credit card, check/debit card or check over the phone for an account with the Company. Prepaid Account Program A program available to those Customers whose calls cannot be billed through their Alternative Local Telephone Service Provider or provided to those Customers who accrue a threshold amount of charges billed through their Local Exchange Carrier. An account is established with the Company by a Customer with an initial prepayment for service. Charges for service provided by the Company are deducted on a per minute or per call real time basis from the Customer s account. Prepaid Card for Inmate Customers A card issued by the Company which provides an Inmate with an authorization code and instructions for accessing the Company s network. An Inmate purchases a prepaid card at a face value determined by the Confinement Facility. Usage charges for Prepaid Card calls are deducted from the Prepaid Card on a real-time basis. Following release from a Confinement Facility, a refund can be requested by sending the card to the Company at the address printed on the card. Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

20 1st Revised Cal. P.U.C. Sheet No. 18 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No RULE 1 -- DEFINITIONS (continued) Prepaid Phone Card for Inactive Prepaid Account Customers A card issued by the Company to a Prepaid Account Customer when that Customer s account has no activity for a period of at least six (6) months. The Company will transfer the account balance to a Company Prepaid Phone Card and issue the Card to the Customer with an Authorization Code and instructions on how to access the Company s network. Usage charges for Prepaid Phone Card calls are deducted from the Card on a real-time basis. The Prepaid Phone Card can be returned to the Company to open a new Prepaid Account or to obtain a refund of any remaining balance on the card. (N) (N) Tariff A set of rates, charges, rules and regulations adopted and filed by the Company with the Commission. Third Party Payment Processors The Company has established multiple payment options for Customers who choose to open an account directly with the Company. These payment options are provided by Third Party Service Providers that charge a non-discountable fee to the Customer for processing Customer payments. This fee is added to the Customer s payment amount by the Third Party Payment Processor, collected when the Customer makes payment, and paid to the Third Party Payment Processor. These Third Party Payment Processors include (but are not limited to) Western Union Prepaid Services, MoneyGram, a Phone Payment Processor, and a Website Online Payment Processor. Toll Call A call originating in one exchange and terminating in another that is not part of the exchange and is not a part of any extended area service arrangement. These calls can be either intralata or interlata long distance calls. Trunk a communication line between two switching systems. The term switching system typically includes equipment in a central office (the telephone company) and Automated Call Processing (ACP) systems. A tie trunk connects ACPs. Central office trunks connect an ACP to the switching system at the central office. Website Online Payment Processing Fee A non-discountable fee charged to a Customer by the third party Website Online Payment Processor when the Customer chooses to make a payment online using a credit card, check/debit card or check for an account with the Company. Western Union Prepaid Service Payment Processing Fee A non-discountable fee charged to a Customer each time the Customer chooses to make a cash payment through Western Union for an account with the Company. Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

21 . Greensboro, NC Original Cal. P.U.C. Sheet No RULE 2 -- DESCRIPTION OF SERVICE A. GENERAL The Company provides telecommunications services to Inmates in local, county and state Confinement Facilities throughout the United States including California. Service provided under this tariff is intrastate voice telecommunications service between points in the State of California. Originating points of service are limited to Inmate telephones owned or operated by the Company in Confinement Facilities and made available for the use of Inmates. The Company installs, operates and maintains the communications services provided hereunder in accordance with the terms and conditions set forth under this Tariff. The Company furnishes its inmate telephone services for the benefit of Inmates housed in local, county, and state Confinement Facilities as well as for the benefit of the people Inmates call. The Company s services are available twenty-four hours per day, seven days a week, subject to the rules of the Confinement Facility. Services are provided on an automated basis through Inmate telephones, automated call processors and over subscribed facilities of various telecommunications providers. These facilities include, but are not limited to, broadband access lines (e.g. T-1, DSL), MultiProtocol Label Switching ( MPLS ) equipment and services, Integrated Services Digital Network ( ISDN ), and payphone service provider access lines. The Company will choose appropriate facilities for the provision of its services based upon Confinement Facility requirements and the Company s evaluation of cost, reliability, and network function. Inmate telephone service consists of the provision of automated operator service by means of an Automated Call Processing System. To complete and arrange billing for calls, automated service is provided by means of a microprocessor which uses recorded voice prompts which prompt parties to the call through the process of completing the call. The microprocessor responds to the Called Party s input of information by automatically processing and transmitting the information to establish a valid billing procedure for the call and to complete the call. Consistent with applicable law governing the provision of telecommunications services to Inmates in Confinement Facilities and restrictions upon the provision of such services required by Confinement Facility Operators, the Company s inmate telecommunications services are provided as follows: 1. Only automated collect calls and authorized Prepaid Card calls or Debit Calls placed using funds from an Inmate s commissary account. 2. The automated voice prompts identify the Company, audibly and distinctly, to the Customer at the beginning of each call, and again before the Billed Party incurs any charge for the call. 3. The Inmate and/or the Called Party receiving the call can terminate the call at no charge before the call is accepted.

22 Greensboro, NC Original Cal. P.U.C. Sheet No RULE 2 -- DESCRIPTION OF SERVICE (continued) 4. The Company shall disclose to the Customer, upon request and at no charge, a quote of its rates and charges for the call. 5. The Company shall post notices in each Confinement Facility where the Company provides service containing the Company s contact information along with information on how the service is provided. B. INMATE CUSTOMERS 1. Prepaid Cards Inmates may obtain Company Prepaid Cards (in various denominations) directly from the Confinement Facility. All monetary transactions involving Inmates take place between the Confinement Facility and the Inmate, and are under the direct and complete control of the Confinement Facility Operator. The Inmate obtains access to the Company s Prepaid Card Services by pressing a predetermined digit on the keypad. The Inmate must input a valid Authorization Code to access an account. At the beginning of each call, the Inmate is informed of the remaining balance on the card. The Inmate then inputs the destination number. Network usage will be debited from the available funds on the card on a real time basis and in full minute increments as the call progresses. Call timing is rounded up to the nearest one (1) minute increment after the initial minimum period of one (1) minute. Inmate will be provided with an announcement when the account balance is one minute prior to exhaustion. The Inmate can transfer a balance from one card to another card. Prepaid cards will expire twelve months from date of initial use. The Called Party is provided the name of the Confinement Facility and the name of the Inmate calling prior to being offered the option to accept or refuse the incoming prepaid call. Following release from a Confinement Facility, a refund can be requested by sending the card to the Company at the address printed on the card. Refund requests must be submitted to the Company within twelve months from date of initial use. A refund will be issued to the Customer within ten (10) to fifteen (15) business days from receipt of the Customer s card. 2. Debit Calls When made available by the Confinement Facility, the Inmate may place debit calls using funds transferred from the Inmate s Inmate Trust Account. The Inmate selects the debit account option and inputs the destination number. At the beginning of the call the Inmate is informed of the remaining balance in the debit account. Network usage will be debited from the funds available in the debit account on a real time basis and in full minute increments as the call progresses. Call timing is rounded up to the nearest one (1) minute increment after the initial minimum period of one (1) minute. Inmates will be provided with an announcement when the account balance is one minute prior to exhaustion. Advice Letter No. 3 Issued by Date Filed: February 28, 2010 John Vincent Townsend Effective: February 28, 2010

23 Greensboro, NC Original Cal. P.U.C. Sheet No RULE 2 -- DESCRIPTION OF SERVICE (continued) The Called Party is provided with the name of the Confinement Facility and the name of the Inmate calling prior to being offered the option to accept or refuse the incoming debit call. At the time of release from a Confinement Facility, the debit account balance will be transferred to the Inmate s Trust Account for refund. C. NON-INMATE CUSTOMERS 1. Billing through the Customer s Local Exchange Carrier This option is limited to those Customers who satisfy the Validation and Fraud Prevention procedures described in Rule 9.B. Validation and Fraud Prevention Process. Accordingly, billing through the Customer s Local Exchange Carrier is not available when: the Customer s Local Exchange Carrier will not bill the Company s calls; the Company determines, based upon the review described in Rule 9.B. hereof, the Customer is otherwise ineligible to have calls billed on the Local Exchange Carrier s bill; or the Customer accrues a threshold amount of charges as set out in Rule 2.C.2. below. 2. Direct Bill Customer Account Program The Direct Bill Customer Account Program ( Direct Bill Program ) is available to those Customers whose calls cannot be billed through their Alternative Local Telephone Service Provider. In addition, the Program is available to those Customers who accrue a threshold amount of charges billed through their Local Exchange Carrier within a thirty (30) to ninety (90) day period. The Customer is provided a courtesy call to inform the Customer of the Company s Billing Limit for calls billed through the local Exchange Carrier when total outstanding charges accrued within a thirty (30) day period reach $ Once the Customer has accrued $75.00 or more of collect call charges within a ninety (90) day period, a second notification call is made to the Customer indicating placement in the Direct Bill Program. Billing treatment for Customers participating in the Direct Bill Program is as follows: a. To participate in the Direct Bill Program, the Customer must complete a credit application and receive a satisfactory credit score. The credit application can be taken over the phone or completed on the Company website.

24 1st Revised Cal. P.U.C. Sheet No. 22 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No RULE 2 -- DESCRIPTION OF SERVICE (continued) b. If the Customer receives a satisfactory credit score, all future billing will be by the Company directly to the Customer. The Company will obtain the address of the Customer and begin the billing process from the date the Customer is approved for the Direct Bill Program. c. With the first bill, the Customer is notified of the Billing Limit established by the Company s credit policies, and the Company s address and toll-free Customer Service telephone number. Information about the average cost of calls received from the Confinement Facility is also provided to assist the Customer in budgeting telecommunications expenses. d. Thereafter, Direct Bill Program Customers are invoiced monthly. e. If a Customer s bill exceeds the Billing Limit established by the Company, the Customer is notified and then the Customer s telephone number is blocked from receiving collect calls from Confinement Facilities served by the Company until payment on the account is received. f. Direct Bill customers are invoiced monthly and the outstanding balance is due and payable upon receipt. To avoid any interruption in service, the outstanding balance must be paid within thirty (30) days from the date of the invoice. A late payment fee of one and one-half percent (1 ½ %) per month (18% per annum) may be applied by the Company to its Customers invoiced amounts, if an outstanding invoice for services has not been paid in full thirty (30) days from the invoice date. 3. Prepaid Customer Account Program The Prepaid Customer Account Program ( Prepaid Program ) is available to those Customers whose calls cannot be billed through their Alternative Local Telephone Service Provider. In addition, the Prepaid Program is available to those Customers who accrue a threshold amount of charges billed through their Local Exchange Carrier within a thirty-to-ninety day period. Customers who do not wish to complete a credit application or do not receive a satisfactory credit score can open a Prepaid Account. a. The Customer establishes a Prepaid Account with the Company by making a prepayment to the Company by one of the payment methods offered by the Company. Payments can be made over the phone or on the web via credit card, check card, or check. The Customer s account number is the ten digit phone number where they wish to receive calls. The Customer will also select a six digit Personal Identification Number or PIN to use in accessing their account information in the future. Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

25 1 st Revised Cal. P.U.C. Sheet No. 23 Greensboro, NC Replaces Original Cal. P.U.C. Sheet No RULE 2 -- DESCRIPTION OF SERVICE (continued) b. Upon receiving a call, the Customer is informed the call is from an Inmate and the Customer has the option to accept or decline the incoming call. All security measures associated with an Inmate collect call, as implemented by the Company and the Confinement Facility Operator, will apply. Customers using this pre-payment option will be sent a statement monthly listing their call activity, charges, call discounts, and notifying them of their remaining balance. The Customer can contact the Company s customer service toll-free number or visit the Company s website to obtain account balances information twenty-four hours a day. If the Customer s entire account balance is used, the Customer is notified and then the Customer s telephone number is blocked from receiving collect calls from the Confinement Facility served by the Company until payment on the account is received. Customers may send the Company additional funds using a check or money order to receive more calls, or authorize payment of additional funds via credit card, check card, check by phone, echeck, MoneyGram, or Western Union Prepaid Services. c. The Company may apply pre-payments to past due charges billed to the Customer by the Local Exchange Carrier. d. The account remains open until one of the following events occurs: 1) the balance is depleted; or 2) the Customer requests that the account be terminated. e. Customers who prepay will receive a Family Connection Calling Plan discount on every call. This discount will be offered based upon the amount of prepayment, as outlined in Rule 1.I. of this tariff. f. Refunds Customers may request a refund of unused funds by sending a written request to cancel their account to the Company via at refunds@paytel.com, fax at , or U.S. mail. The Company will endeavor to refund such monies, provided that no past due charges are owed by the Customer to its local exchange carrier or the Company, within ten (10) to fifteen (15) business days from the receipt of the Customer s request. There is no charge for issuing a refund. g. All unused funds of the Customer will be maintained by the Company in conformance with California Unclaimed Property Law and Regulations. (D) Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.

26 Greensboro, NC Original Cal. P.U.C. Sheet No RULE 2 -- DESCRIPTION OF SERVICE (continued) 4. Inactive Prepaid Account Policy 1 (N) a. Obligations of Customer The Customer agrees to notify the Company of changes in the customer s contact information, including address, phone number, and mailing address. In particular, the Customer agrees to notify the Company if the Customer no longer subscribes to the telephone number upon which the Customer s Prepaid Account is based. The Customer understands and acknowledges that if the Customer does not inform the Company of changes to the Customer s contact information, the Company may be unable to locate the Customer and notify the Customer of account status or changes. b. Account Notification In the event that the Customer s Prepaid Account has no activity for a period of not less than three (3) months, the Company will inform the Customer of the account status and provide directions on how to access account information. c. Balance Transfer In the event that the Customer s Prepaid Account has been inactive for a period of not less than six (6) months, and the Customer has not requested a refund, the Company may classify the account as inactive and transfer any Prepaid Account balance in excess of $3.00 to a Company Prepaid Phone Card and issue the Card to the Customer. The Company will only issue Prepaid Phone Cards to those Prepaid Account Customers who meet the criteria described herein, and the Company will not make Prepaid Phone Cards available to any other customer or person, or under any other circumstance than that specifically described in this tariff. This action is necessary to protect the balance of the Customer s funds. Upon account opening, a Customer s account is identified by and associated with the ten-digit phone number then in use by the Customer. If at some point the Customer no longer subscribes to that particular telephone number, then the number in question typically is assigned to another telephone subscriber. That new telephone subscriber may attempt to open an account with the Company using the telephone number formerly used by the Customer. To protect the Customer s funds and avoid confusion in the event a new subscriber attempts to open an account with the Company using the same telephone number, the Company will transfer the Customer s funds to a Prepaid Phone Card identified by the Customer s original phone number preceded by two digits. This transfer will maintain the Customer s account balance with the customer s name, address and Personal Identification Number ( PIN ) created when the account was opened. The Company will issue the Prepaid Phone Card to the Customer in the manner the Company determines to be the most effective and efficient, (via U.S. Mail or ). 1 Pay Tel Communications, Inc. has a patent pending on the process designed to handle Inactive Prepaid Accounts. (N) Advice Letter No. 3 Issued by Date Filed: February 28, 2011 John Vincent Townsend Effective: February 28, 2011 Resolution No.