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1 ~ pt ~ ~ fctcmr ~ ~ Qi'lIClill"l ~ 'fttr snmlilc6l F.Nm ~~ :~, iww ('i), ~ ~: ~: t-m-r : dfibt@nabard.org ~ : No.NB.DFIBT.HO/ 12 January ~- lt~~q /FI-23/ National Bank for Agriculture and Rural Development Dept. of Financial Inclusion & Banking Technology Head Office: BKC, Bandra (E), Mumbai Tel. : Fax: dfibt@nabard.org Website : Circular No. 68 /DFIBT- 62- / The Chairmen, All RRBs The CEOs,All Cooperative Banks (SCBs/DCCBs) Dear Sir Capacity Building of Business Correspondents/Business Facilitators (BC/BFs)- Grant Support under Financ!allnclusion Fund (FIF) There are about 2.5 lakh Business Correspondents (BCs) providing banking services in the Country. During some field level studies conducted by NABARD, it was realized that the BCsthough well versed with technology like handling POS devices, micro ATM, biometric etc., were lacking in knowledge of basic banking services and products. Given the new initiatives of the Government and RBI, there is an urgent need for capacity building of the BC/BFsin the areas of banking/financial products and services. Hence, it has been decided to support capacity building of BC/BFs of RRBs and Cooperative Banks (SCBs/DCCBs)under Financial Inclusion Fund (FIF) as per the following terms and conditions: 1. Banks can train their BC/BFsthrough the following Institutes: a) BIRDat Lucknow/ Mangalore/ Bolpur; b) NABARD Consultancy Services (NABCONS); c) Indian Institute of Banking & Finance(IIBF) or accredited training institutes of IIBF; d) VAMNICOM, Pune; e) National Institute for Rural Banking (NIRB), Bangalore ; f) Bank's own training institutes; g) If feasible, Degree Engineering Colleges/ Agriculture Colleges equipped to train them about various banking products and financial services 2. The course content will be on IIBF pattern (Course Content/Coverage) and will also include the PMJDY,details as per enclosed Annexure I (A). 3. The training may be imparted in local language 4. The duration of the training will be 3 days. 5. The Course fee of <4500/- (upper limit) per candidate for 3 days per day. 6. Other modalities/terms and conditions of the scheme are given in Annexure 11. You may initiate immediate action for identification of BC/BF in your bank and arrange for their training in the institute indicated above. (Subr ta Gupta) Chief General Manager Encl : as above ~~<it~~ Taking Rural India» Forward

2 Annexure I (A) Capacity Building of Business Correspondents/ Business Facilitators (BC/BFs) Course Content/Coverage A. Functional Module 1. General Banking Banks' functioning - Collection of deposits/issue of loans Types of banks Banker-Customer relationship 2. Deposits Meaning of deposits Features of -./ Savings Bank Account./ Fixed Deposit./ Recurring Deposits Account opening/closing Know Your Customer (KYC) norms Minor Accounts Joint Accounts No Frills Accounts 3. Categories of loans and advances- Loan Applications Overdraft Cash Credit Loans 4. Features of Small/Micro Loans Kisan Credit Card - Scale of finance, Crop Insurance, PAIS General Credit Card Dairy/Poultry/Fisheries etc. - Need for Asset Insurance Kirana Shop Other productive loans Home Loan Loans for Solar Lights Vehicle Loan Consumption loan Loan against deposits 5. Identification, Processing and Post-sanction follow-up Liaison with bank and Government departments Identification of suitable borrower/activity Arrangement for training Filling of loan application Preliminary Processing, verification of data Loan documentation Post-Sanction Monitoring - Timely guidance Follow-up for recovery 11Page

3 6. Lending Norms Eligibility criteria for various loans Repayment period Gestation Period Types of Repayment Instalments../ Equal../ Equated../ Graded Security for loans Rate of interest Incentive Scheme for regular repayment of crop loan Disincentives for irregular/non-repayment 7. Government-sponsored & Other Important Programmes Swarnajayanti Gram Swarozgar Yojana (SGSY)/ National Rural Livelihood Mission (NRLM) Prime Minister Employment Guarantee Programme (PMEGP) Schemes of SC/ST Finance Corporation Self Help Groups (SHGs) Joint Liability Groups (JLGs) Farmers Club Programme - 5 Principles of Development Through Credit 8. Role of Government Extension Agencies District Rural Development Agency (DRDA) District Industries Centre, KVIB/KVIC Agriculture Department Dairy Development Department Common Service Centre (CSC) SC/ST Finance & Development Corporation B. Behavioural Science Module SocialjAttitudinal behavior Confidence building measures Customer Service Public Relations Counselling Skills - Financials C. Technical Module Technical session on handling of PaS/Smart Cards Cash Management! Limit Collection of cash/cheques (deposits/repayments) Disbursements (loan/deposit withdrawal) Loan Recovery Remittance Micro Pension (NPS Lite & Other Schemes) Micro Insurance (health, life, general) D. Prime Minister Jan Dhan Yojana (PMJDY) Objectives Facilities under PMJDY / ********* 21Page

4 Annexure I (B) Capacity Building of Business Correspondents/ Business Facilitators (BC/BFs) Course Content/Coverage for One-day Refresher Training A. Functional Module 1. General Banking Banks' functioning - Collection of deposits/issue of loans Types of banks Banker-Customer relationship 2. Deposits Meaning of deposits Features of-./ Savings Bank Account./ Fixed Deposit./ Recurring Deposits Account opening/closing Know Your Customer (KYC) norms Minor Accounts Joint Accounts No Frills Accounts 3. Categories of loans and advances Loan Applications Overdraft Cash Credit Loans B. Prime Minister Jan Dhan Yojana (PMJDY) Objectives Facilities under PMJDY ********* 31Page

5 Annexure 11 Capacity Building of Business Correspondents/ Business Facilitators (BC/BFs) Other Modalities/ Terms & Conditions 1. The quantum of support for both RRBsand Cooperative Banks in all States for this purpose will be 90% of Course fee and 10% has to be shared by the banks. Upper limit of course fee is capped at Rs.4500/-. 2. The support will not be available for those candidates who have already been trained/certified earlier through accredited training institutes of IIBF. 3. A shorter duration Le.1 day refresher course may be introduced to update those BC/BFs who have received training earlier. For this, the course fee will be Rs.1500/- (upper limit) per candidate for one day programme. The course content/coverage will be as per Annexure I(B). 4. The training should have proper monitoring system like entry and exit tests. 5. The candidates can be awarded grades like A, Band C in their certificates issued by Institute. 6. The BC/BFs of different banks in one area viz. block/district can be trained together and the DDMs of NABARD, LDMs and District Collectors may be involved in monitoring the training programmes. 7. Banks may submit proposals to our NABARD Regional Offices of the State concerned for sanction in the enclosed Annexure III and claim as per Annexure IV & V certifying that the number of candidates are trained and also submit list of trained candidates provided by the Institute. 8. Separate data on BC/BFs trained may be maintained at bank level. 9. Expenditure details including receipts, etc. may be preserved at the bank level for any future requirement. ****** 41Page

6 An nexu re-ill Format of Proposal Sanction Capacity Building of Business Correspondents/Business Facilitators(BC/BFs) No. Date: The Chief General Manager National Bank for Agriculture and Rural Development Regional Office Dear Sir Capacity Building of BC/BFs through Certificate Course - Request for Grant Support under Financial Inclusion Fund (FIF) Ref: Circular No.NB.HO.DFIBT/ /DFIBT- / dated. We propose to train the following number of Business Correspondents/Business Facilitators attached to our bank branches as per your guidelines mentioned in the Circular under reference. Name of Bank Name of Training No.of Course Fee Total Cost 90% support Branch Institute. from FIF * be trained per candidate * The balance 10% cost will be shared by our bank It is requested to please approve the above cost towards the purpose. Yours faithfully (Authorised Signatory)

7 Annexure IV Format of Claim for Reimbursement Capacity Building of BC/BFs Name of the Bank Branch District/Block Address of the Bank Name & address of the training where BC/BF trained institute A. Details of candidates: S.No. Programme Dates of Training Name of Qualific Belongs to Name of the conducted Programme candidates ation District/ bank branch at Block/ where the From To Village BC/BF working for B. Claim for reimbursement 1 Sanctioned for total No. of candidates to be trained 2 Amount sanctioned (90% of Course Rs. per candidate) 3 Total number of candidates trained (Actual) 3 Claim amount towards trained candidates Certified that the services of BC/BFs will be fully utilized for providing banking facilities to the people in the areas/villages allocated to them. Certified that the amount of Rs. claimed has been actually spent for conducting training progamme(s) stated above. Seal of the Bank Signature of Bank official

8 Annexure V Format of claim for Reimbursement Capacity Building of BC/BFs - One day Refresher Course Name of the Bank Branch District/Block Add ress of the Bank Name & address of the training where BC/BF trained institute A. Details of candidates: S.No. Programme Dates of Training Name of Qualific Belongs to Name of the conducted Programme candidates ation District/ bank branch at Block/ where the From To Village BC/BF working for B. Claim for reimbursement 1 Sanctioned for total No. of candidates to be trained 2 Amount sanctioned (90% of Course Rs. per candidate) 3 Total number of candidates trained (Actual) 3 Claim amount towards trained candidates Certified that the services of BC/BFs will be fully utilized for providing banking facilities to the people in the areas/villages allocated to them. Certified that the amount of Rs. claimed has been actually spent for conducting training progamme{s) stated above. Seal of the Bank Signature of Bank official