Your summary of cover Saga Motorhome Isurace
Cotets Your itroductio to Saga Motorhome Isurace 3 A quick guide to the cover we iclude 4-5 A few key thigs we do t cover 6 Additioal cover optios you ca choose 7 Assistace if you break dow 8 Our claims service 9 Importat iformatio you eed to kow 10-11 2 Cotets
Your itroductio to Saga Motorhome Isurace Thak you for your iterest i Saga Motorhome Isurace. This importat guide gives you a summary of our cover levels ad the additioal optios available. Whe you take out a policy with us you will receive a clear ad cocise Policy Booklet that describes all the terms ad coditios of your isurace cover i detail. It is importat that you read ad check your policy documetatio carefully whe you receive it. If you would like to see a copy of the Policy Booklet, please call 0800 904 7763, or visit saga.co.uk/motorhome where you ca dowload a copy. A brief descriptio of our cover levels Comprehesive covers your vehicle for accidetal or malicious damage, theft, damage caused by fire or attempted theft, ad damage to its glass. It also covers claims made agaist you by other people for bodily ijury or damage to their property. Third Party, Fire ad Theft covers your vehicle for theft, ad damage caused by fire or attempted theft. It also covers claims made agaist you by other people for bodily ijury or damage to their property. Third Party Oly covers claims made agaist you by other people for bodily ijury or damage to their property. Your itroductio to Saga Motorhome Isurace 3
A quick guide to the cover we iclude Features ad beefits Comprehesive Third Party, Fire ad Theft Third Party Oly Protected No Claim Discout we ll protect your No Claim Discout agaist two claims i a three year period. This is icluded as stadard if you ve got four or more years No Claim Discout etitlemet, eve if you ve had a fault claim i the last three years. 3 3 3 Emergecy ay driver cover if a medical emergecy iterrupts your jourey, ay driver ca take over the drivig or take your motorhome back home. 3 3 3 Cover for trips abroad we automatically provide the same cover as you receive i the UK whe you or your amed spouse/parter drive i the Europea Uio, for a ulimited period. If your trip takes you outside the EU, we may be able to provide you with a Gree Card (Iteratioal Motor Isurace Certificate). 3 3 3 Ulimited audio/visual cover cover agaist fire ad theft for permaetly fitted equipmet. Our Comprehesive policy also icludes accidetal damage cover. 3 3 7 Uisured driver cover if a uisured driver hits your motorhome, through o fault of yours, as log as you supply their vehicle registratio ad the accidet details we ll refud ay excess paid ad your No Claim Discout wo t be reduced. Guarateed replacemet car if you use our repairer etwork followig a accidet i the UK, we guaratee that you will be provided with a replacemet car while your motorhome is beig repaired or util it is declared a total loss (whichever is sooer). Glass repairs without losig your No Claim Discout if our approved repairers repair your widscree or widows, you wo t have to pay aythig. If replacemet is eeded, you pay the stadard 75 excess. Stadard persoal accidet cover if you are seriously ijured as a result of a accidet ivolvig your motorhome, regardless of whose fault it is, we iclude a beefit of up to 5,000 for certai ijuries. Emergecy accommodatio/get you home cover we provide up to 500 per claim for emergecy accommodatio or travel expeses followig a accidet. Persoal belogigs cover we provide up to 1,500 of cover for persoal effects or clothig kept i your motorhome ( 100 limit per item); up to 500 for campig equipmet ad gas cyliders lost or damaged due to accidet, fire or theft ( 100 limit per item); up to 1,500 for awigs; ad up to 700 ( 350 limit per item) for TV ad audio equipmet that is ot permaetly fitted. Two year ew for old cover if your motorhome is writte off, you ve owed it from ew ad it s up to a year old, we ll give you a brad ew oe. If it s betwee oe ad two years old, it s covered up to 12,000 miles. Vadalism cover your No Claim Discout will ot be affected by a claim for damage caused by vadals. Medical expeses cover we iclude up to 300 for medical expeses icurred followig a accidet ivolvig your motorhome. A quick guide to the cover we iclude A quick guide to the cover we iclude 4 5
A few key thigs we do t cover There are some thigs we ca t cover at all ad some that have certai restrictios or coditios you eed to be aware of. To esure you kow what these are, here s a quick guide. Please refer to your Policy Booklet ad Schedule for full details. For all cover levels Protected No Claim Discout we ll protect your No Claim Discout agaist two claims i a three year period. This is icluded as stadard if you ve got four or more years No Claim Discout etitlemet, eve if you ve had a fault claim i the last three years. Your motorhome is covered for social, domestic ad pleasure use oly, excludig commutig or busiess purposes. With Emergecy ay driver cover, if you re ot i the motorhome it ca oly be drive straight to your home. If your vehicle has bee seized by, or o behalf of, ay govermet or public authority, your Certificate of Isurace will ot permit you to secure the release of ay vehicle other tha the oe show o your Certificate, idetified by its registratio mark. While drivig i the Europea Uio the same level of cover applies as that purchased for UK use i.e. Comprehesive, Third Party, Fire ad Theft or Third Party Oly. for both Comprehesive ad Third Party, Fire ad Theft cover If your motorhome is ot fully locked ad secured with the keys removed while it is uatteded or uoccupied, you will ot be covered for ay theft or attempted theft claims. ad for Comprehesive cover oly We will pay up to a maximum of 100 per item for persoal items or campig equipmet. We will ot pay for loss or damage to furs, jewellery, documets, moey, securities, or goods or samples you carry for trade or busiess. New for old cover is valid if the motorhome is less tha 24 moths old from the first date of registratio, you are the first registered keeper ad the motorhome mileage is less tha 12,000 miles. The 12,000 mile restrictio does ot apply to a loss withi 12 moths of the motorhome s first registratio. A replacemet car will oly be provided while your motorhome is beig repaired by oe of our partership repairers. Your etitlemet to a replacemet car will ed whe your motorhome has bee repaired or a total loss offer has bee made. To esure a claim uder Vadalism cover does t affect your No Claim Discout, you must provide us with the valid Police crime referece umber ad details of the police statio the crime was reported to. The first 25 of each glass repair carried out by a glass repairer ot previously approved by us. For a uisured driver claim, you must provide us with the other vehicle s registratio umber, make ad model as a miimum. Uisured driver cover does ot apply to uisured drivers of your ow vehicle. 6 A few key thigs we do t cover
Additioal cover optios you ca choose We recogise that our customers drivig habits are all differet ad you may wat specific protectio to suit you. That s why we offer a choice of additioal cover optios. Your Schedule shows which oes you have chose ad if you wat to add ay further optios, please let us kow. Available with all cover levels Legal Protectio If you re ivolved i a motor accidet i your vehicle i the UK that s ot your fault, we will provide up to 100,000 towards costs for our traied claims hadlers to recover uisured losses from the isurer of the driver resposible for example travellig expeses, loss of earigs ad ay excess you may be required to pay as part of a claim. We will cover ay claims i the UK where we have at least a 51% chace of success. Other beefits iclude: Cover to take legal actio i a dispute with a motor trader ivolvig the purchase, servicig or repair of your vehicle A two-hour driver cofidece course if you re ijured i a accidet whilst drivig your vehicle Access to motor-related legal documets, for example to challege a parkig ticket*. *Please ote: this is curretly oly available i Eglad ad Wales. Motorhome Breakdow Assistace See page 8 for details. Accidet Healthcare If you are ufortuate eough to be ijured i a road accidet i the UK, our Accidet Healthcare optio provides cover of up to 1 millio for prompt private medical treatmet. Cover icludes: I-patiet treatmet i a private hospital (up to 180 days) Out-patiet treatmet Cosultats ad specialists fees Physiotherapy, scas ad tests 100 cash beefit for each ight you sped i a NHS hospital followig the accidet, up to 2,000 per accidet. Accidet Healthcare also provides access to the Saga GP Telephoe Cosultatio Service, allowig you to talk to a GP wheever you eed advice, eve if it s ot liked to a road accidet. ad with Comprehesive cover oly Replacemet Car Extesio for Theft or Total Loss To help keep you mobile ad give you time to fid ad purchase a ew vehicle, this optio provides a replacemet car if your motorhome is stole or writte off i the UK. Icreased Persoal Accidet With our Comprehesive cover you already have 5,000 persoal accidet cover, but you ca upgrade to our Icreased Persoal Accidet cover, which icludes beefits of up to 50,000 as well as cover for a wider rage of ijuries. It also covers you for emergecy physiotherapy ad detal treatmet up to 250. Additioal cover optios you ca choose 7
Assistace if you break dow Saga Motorhome Breakdow Assistace Saga Motorhome Breakdow Assistace covers your motorhome ad ayoe drivig it. We have two cover levels Motorhome Assistace for cover i the UK, ad Motorhome Assistace Plus, which adds cover i the Europea Uio. Motorhome Assistace Motorhome Assistace Plus Cover followig a accidet, breakdow or vadalism occurrig aywhere i the UK, eve outside your home 3 3 Repair at the roadside you pay oly for the cost of the parts fitted 3 3 Assistace if you have a puctured tyre o your motorhome 3 3 Recovery of your motorhome, driver ad up to five passegers to your home or a garage of your choice withi te miles of your destiatio Your motorhome is covered whoever is drivig, provided they have a full licece ad are drivig with your permissio 3 3 3 3 Europea cover ulimited cover for drivig your motorhome durig trips throughout the Europea Uio 7 3 8 Assistace if you break dow
Our claims service You ever really kow how good your motorhome isurace is uless you eed to make a claim. Saga aims to deal with every claim quickly ad with miimum fuss. Our customers have told us they really appreciate the service they receive, which is cofirmed by our recet Cosumer Itelligece best claims 2016 award. Reportig a claim As it is importat to report ay accidet or icidet as soo as possible, we keep our telephoe lies ope 24 hours a day. Simply call us straightaway o 0800 027 1339 ad we will take full details over the phoe. You do t ormally eed to worry about fillig i ay forms. Saga s Partership Repairer Network Whe you call, your claims adviser will tell you about Saga s Partership Repairer Network. If you are able to use it, we will arrage to have your motorhome repaired ad cleaed at oe of the approved garages. All work is fully guarateed for five years. Our claims service 9
Importat iformatio you eed to kow There are a few more thigs we eed to let you kow before you take out Saga Motorhome Isurace. These iclude more about Saga, our complaits process ad what happes after you take out your policy. More about Saga Saga Services Limited is registered i Eglad ad Wales (Compay No 732602). Registered Office: Ebrook Park, Sadgate, Folkestoe, Ket CT20 3SE. Saga Services Limited ad Acromas Isurace Compay Limited are ultimately wholly owed subsidiaries of Saga plc. Saga Services Limited is authorised ad regulated by the Fiacial Coduct Authority (FCA register umber: 311557). You ca cofirm Saga Services Limited s address ad statutory status o the Fiacial Coduct Authority website at register.fca.org.uk or by cotactig the Fiacial Coduct Authority o 0800 111 6768. Saga s motorhome isurace is uderwritte by Acromas Isurace Compay Limited. If thigs go wrog ad you wat to complai We hope you re happy with the service you ve received so far ad that you cotiue to be so. However, if you have a complait about your Saga Motorhome Isurace policy, please cotact the Customer Service Departmet, Saga Services Limited at Middelburg Square, Folkestoe, Ket CT20 1AZ or call 0800 904 7763. If the matter is ot resolved your cocers will be escalated to our Customer Relatios Departmet, Saga Services Limited at Middelburg Square, Folkestoe, Ket CT20 1AZ. You ca cotact them o 01303 771160, by fax o 01303 771347, or by e-mail at services.customer-relatios@saga.co.uk If you re dissatisfied with the service you have received regardig a claim or feel that a wrog decisio has bee made, please refer to the Claims complaits sectio i your Schedule. This provides all the details you eed to cotact your isurer by phoe, e-mail or post. The Fiacial Ombudsma Service may look ito your complait if you remai dissatisfied after we, or your isurer, have issued a fial respose. You ca cotact them at: The Fiacial Ombudsma Service, Exchage Tower, Harbour Exchage Square, Lodo E14 9SR. E-mail: complait.ifo@fiacial-ombudsma.org.uk Telephoe: 0300 123 9123 or 0800 023 4567 If you live i the Chael Islads, you ca cotact the Fiacial Ombudsma Service at: Chael Islads Fiacial Ombudsma (CIFO), PO Box 114 Jersey, Chael Islads, JE4 9QG. E-mail: equiries@ci-fo.org Jersey local telephoe: 01534 748610 For your reassurace Saga Services Limited is covered by The Fiacial Services Compesatio Scheme (FSCS). You may be etitled to compesatio from the scheme if we caot meet our obligatios. This depeds o the type of busiess ad the circumstaces of the claim. Further iformatio about compesatio scheme arragemets is available from the FSCS website: www.fscs.org.uk After you ve take out your policy As with most isurace policies, Saga Motorhome Isurace is a 12-moth policy. Whe you receive your policy documetatio you have 14 days to decide whether the policy is right for you. After that we will assume you have accepted the terms ad wat your policy to cotiue for 12 moths. There are a few thigs we d like to advise you of: If you eed to cacel your policy If you feel the policy is ot right for you, you may cacel it withi 14 days of receivig your policy documets. If cover has ot yet commeced (i.e. it is before the policy start date), you will receive a 10 Importat iformatio you eed to kow
full refud of the premium ad arragemet fee, o admiistratio fee will be charged. If the isurace cover has commeced (i.e. it is after the policy start date), your isurer will give you a pro-rata refud o your premium based o the cover you have had. The arragemet fee will ot be refuded ad Saga will charge a admiistratio fee. After the first 14 days, if the policy o loger meets your eeds, you ca still cacel it at ay time. As log as you have ot made a claim or had a claim made agaist you, or your isurer has recovered all their costs o ay claims that have occurred, you will receive a pro-rata refud o your premium based o the cover you have had. The arragemet fee will ot be refuded ad Saga will charge a admiistratio fee. If you have made a claim that has ot bee settled ad full recovery of costs made, you will ot receive a refud. If you wish to cacel your policy, you will eed to otify us of this itetio. You ca do this by telephoe o 0800 056 9167 or by writig to Saga Services Limited, Middelburg Square, Folkestoe, Ket CT20 1AZ. Cacellatio will take effect from the date we receive your otice to cacel, or a date i the future you have specified, but caot be backdated. If we eed to cacel your policy Your isurer or Saga, o their behalf, may cacel your policy by givig you seve days otice by recorded delivery letter to your last kow address. There are a umber of reasos why your policy may be cacelled, icludig o-paymet of premiums, arragemet fee, ay other fee or charges requested, failure to provide iformatio or documetatio which we have requested i writig, or a chage to your isurace details that meas we are o loger able to cover you. Your isurer will remove your vehicle details from the Motor Isurers Database ad refud to you the uused part of your premium. The arragemet fee will ot be refuded ad Saga will charge a admiistratio fee. Legal Protectio Please ote that if you or we cacel your Saga Motorhome Isurace policy ad you have selected Legal Protectio as a additioal cover, this will automatically be cacelled at the same time. The additioal premium is ot refudable if cover has commeced. If you eed to amed your policy There are times whe you may eed to amed your policy, for example if you wat to add a additioal driver or alter your cover. Saga will charge a admiistratio fee for ay chages. A ote about fees ad refuds A arragemet fee will be charged uder a separate cotract betwee you ad Saga Services Ltd for arragig your policy. Saga will charge a fee for arragig your policy, if you cacel your policy, or for ay chages you make to your policy. Details of the exact fee ca be foud i your documets. Please ote that if you amed or cacel your policy ad have paid by credit card or cheque, we will be uable to refud ay amouts of 5 or less. Similarly, we will oly request ay charges from you if the amout is over 5. How we hadle your moey Whe collectig or refudig premiums, this is doe through Saga Services Limited, who acts as the aget of the isurer. However, the isurer treats the paymet as havig bee made directly to them, meaig that your moey is protected. Fraud prevetio At Saga we are workig hard to detect isurace fraud ad so help protect you from potetially payig more for your isurace i the future. I lie with idustry stadards we may request proof of ay details provided to us ad we will check a variety of idustry databases to combat fraud. Importat iformatio you eed to kow 11
For more iformatio about Saga Motorhome Isurace ad the additioal cover optios available, or to accept your quote, call us o the telephoe umber o your eclosed documets or visit saga.co.uk/motorhome If you have a hearig or speech impairmet, you ca also cotact us by e-mailig dda@saga.co.uk Saga Services Limited is a wholly owed subsidiary of Saga plc ad is registered i Eglad ad Wales (Compay No. 732602). Registered Office: Ebrook Park, Sadgate, Folkestoe, Ket CT20 3SE. Authorised ad regulated by the Fiacial Coduct Authority. CSL-MT3117 MH/LE/SOC/A5/117