1 1 3 3.4 Cost of RFP Bidder has to submit demand draft for Rs. 23600/- Document (Rupees Twenty Three Thousand Six Hundred Only) including GST, issued by any Scheduled Commercial Bank in India, in favor of the Bank of Maharashtra, payable at Pune towards cost of this RFP. This is non-refundable 2 9 5.03 The bidder should either provide the source code itself with necessary ation or arrange to keep it under escrow arrangement 3 10 Point 5.5/Section 5 Data capturing page of proposed solution given for branch users should validate PAN and Aadhaar number from NSDL and UIDAI sites and same facilities to be available for other OVDs in public domain as and when they become available. The GOI permits that MSME s be exempted from deposit of Tender Fees and EMD. Kindly permit the same. We request you to kindly exempt the same for MSME s. As per Ministry of MSME, Govt. of India and Public procurement policy, you are requested to please give exemption for payment of EMD and Tender Fees, to MSME registered companies. Will the bank bear a part of the cost for the ESCROW arrangement or whether the Bank's safe locker be used for storing the related source code with all the necessary ation. For validating PAN and Aadhaar, will the API's be provided by Bank? Will Bank share their Aadhar authentication module for us to integrate CKYC solution or our CKYC solution validates the customer against the Bank's CRM? Is bank having NSDL/UIDAI (AUA/KUA) subscriptions/licenses for this. Vendor has to use banks credentials and APIs to make this work. Also, Aadhaar Validation is part of e- KYC solution functionality, is bank also looking to bundle e-kyc with C)KYC Solution. Please give clarity on this point. As per Govt Guidelines Will be kept in bbank's custody Yes Bank will provide, CKYC will run seperately later if required it will be bundled Page 1 of 14
2 4 10 5.2 Supplying Hardware and Servers and licenses is not under this RFP scope however the bidder should specify the configurations of required Hardware, Operating System and Database for installing the proposed application at Bank s DC and DR site clearly To specify the hardware requirements please provide details as mentioned below: No of daily new customers No of Legacy customers Concurrent logins YOY Growth Will share with H1 Vendor 5 10 5. Detailed Scope of Work The bidder should either provide the source code itself with necessary ation or arrange to keep it under escrow arrangement In our view the source code of the software should be provided to the bank and the bank should have following rights on the source code : it can be used only to maintain the software whose fees has been paid to the vendor it cannot be duplicated in any form or sold or copied it cannot be transferred to any third party the customer is free to make modifications in the source code. However, all such modifications or changes shall also be handed over to the vendor. In no way shall any change made change the rights on the software We have not seen this requirement by other major banks requiring CKYC software, as its an enterprise proprietary solution. We request to waive this requirement. As per RFP.However kept in Bank's custody Page 2 of 14
3 6 10 5.5 Data capturing page of proposed solution given for branch users should validate PAN and Aadhaar number from NSDL and UIDAI sites and same facilities to be available for other OVDs in public domain as and when they become available. Is bank having NSDL/UIDAI (AUA/KUA) subscriptions/licenses for this. Vendor has to use banks credentials and APIs to make this work. Also, Aadhaar Validation is part of e- KYC solution functionality, is bank also looking to bundle e-kyc with C)KYC Solution. Please give clarity on this point. Yes Bank will provide, CKYC will run seperately later if required it will be bundled 7 11 Point 5.5/Section 5 8 11 Point 5.5/Section 5 The Proposed solution should be capable of Need some manual intervention to crop the scanning and uploading customer s such images as per CKYC complaince. Will this be as photo, proof of identity, signature and proof of done by Bank? address into the application electronically with CKYCR system and auto setting has to be configured such as photo should be in color and passport or other Official Valid Documents - OVD will be as per the CERSAI specifications of CKYCR. The Proposed solution should be capable of downloading customer data/ based on unique ID given by CKYCR of the customer/legal entities without human intervention (integrate with Bank s in house software / Core Banking Solution /Existing KYC AML system as per the Bank s requirement. For integrating with Bank's in house software/core banking system/existing KYC AML system, what will be the communication channel to download data? Is it through API or Service? No, By vendor AS per template in Bank Format 9 11 5.10 The system should check the names of customers with the data base of Central KYC Registry, as per bank s requirement. Search Criteria through Names of the customers is currently not available in the CERSAI portal. Kindly consider to revise the criteria to searching based on the criterias available in CERSAI portal. After Searching Name to be compared Page 3 of 14
4 10 11 5.16 The Proposed solution should be capable of downloading customer data/ based on unique ID given by CKYCR of the customer/legal entities without human intervention (integrate with Bank s in house software / Core Banking Solution /Existing KYC AML system as per the Bank s requirement. will the bank provide the required file format/api for pushing the data into the system. Will the CKYC system be provided with Modify/write access for making changes in the database of the CBS for downloaded data from CERSAI. Yes format will be provided no access would be given to Bank's CBS 11 11 5.8 The system should be capable of capturing data of new / legacy account of individual and legal entities as per template of CKYCR. As of now CKYC is only live with Individual account holders. We suggest bank to remove legal entities out of scope as there's no clarity from regulator on this when it will be live. No Change 12 11 5.16 The Proposed solution should be capable of downloading customer data/ based on unique ID given by CKYCR of the customer/legal entities without human intervention (integrate with Bank s in house software / Core Banking Solution /Existing KYC AML system as per the Bank s requirement. Request the bank to clarify the solutions which we need to be integrated with CKYC Solution. Please give all application names, platform and RDBMS details and Scope considered by the bank. Will share with H1 Bidder 13 13 Point 5.32/Section 5 14 13 Point 5.40/Section 5 The Proposed solution should be capable to send What will be the commiunication channel for the data back to Bank s Core Banking Solution / inhouse system / Existing KYC AML System / updating data to CBS? Bank s middleware which is received from CKYCR System The proposed solution should have ability to What will be the communication channel for integrate and pick up images from other picking up images from other applications? application such as CBS (Core Banking Solution), DMS (Document Management System), Tabulous Request bank to share Scope of Work for Banking, FI Gateway, Banking Correspondent / integartion with all the applications. As Bank Mitra s Solution, Business Facilitator (BF) integration is mamoth effort and includes cost and online account opening system / Internet implication and can't be generic term. Banking etc. data as per bank s requirement. AS per template in Bank Format As per CERSAI format Page 4 of 14
5 15 13 5.40 The proposed solution should have ability to Images imported from various sources is integrate and pick up images from other possible and will depend upon the formatts application such as CBS (Core Banking Solution), and links in which data will be provied for DMS (Document Management System), Tabulous integration. Will the image be provided in Banking, FI Gateway, Banking Correspondent / CERSAI format..? Else, how should the Bank Mitra s Solution, Business Facilitator (BF) system react / function..? and online account opening system / Internet Banking etc. data as per bank s requirement. 16 13 5.41 The proposed solution should be capable of identifying multiple Customer Information Form (CIF) s of a single customer on parameters like Date of Birth, PAN Number, Aadhaar Card, Driving License, Voter Card etc As vendor will not have permission to direct interface with NSDL and UIDAI, Will the bank provide the interface? If not as per CERSAI format convert to CERSAI format YES 17 13 5.38 The proposed system should be able to generate MIS reports as per Bank s requirement. There are standard reports available in the systems which gives in detail reports on CKYC activity. Is bank looking for built-in report builder in application? Please confirm. Will share with H1 Bidder 18 13 5.4 The proposed solution should have ability to integrate and pick up images from other application such as CBS (Core Banking Solution), DMS (Document Management System), Tabulous Banking, FI Gateway, Banking Correspondent / Bank Mitra s Solution, Business Facilitator (BF) and online account opening system / Internet Banking etc. data as per bank s requirement. Request bank to share Scope of Work for integartion with all the applications. As integration is mamoth effort and includes cost implication and can't be generic term. Will share with H1 Bidder 19 13 5.43 The proposed solution should be capable of using existing scanners available at branches as per description of CKYCR uploading requirement. Please share what all scanner are being used by the bank at branches. At present Canon,Epson,HP flat bed scanners are provided to branches.however the vendor application should be capable of using anyother scanner procured by the Bank. Page 5 of 14
6 20 14 Point 5.44/Section 5 The proposed solution should be capable of uploading or downloading of data/ easily from remote branches having variable bandwidth over lease line/vsat/isdn/wi-max. What will be the bandwidth of any such branches? Kindly revise the clause as per below. The proposed solution by relaxing the capability of uploading or downloading of data/ easily from remote branches having variable bandwidth over 64 KBPS Required Bandwidth will be provided 21 14 5.45 The proposed solution should be capable of storing customer data and photograph as per bank s requirement. Instead of Banks requirement it should be CERSAI 22 14 Payment Terms After 3 months of Successful Go live The bank is requested to define each step so that there is no confusion at the time of payment. 23 14 5.52 On-site Support of an engineer to be provided. In case of absence of the designated support engineer, replacement should be provided immediately What would be the duration for the support persons to be made available in the bank premise. Is there any minimum duration for which the bank would require support persons to be made available in the bank premise.? Will share with H1 Vendor Refer Page 17 in RFP Refer Page 57 in RFP 24 14 5.49 The successful bidder has to provide 24x7 onsite support to Bank. Bidder needs to provide 24x7 onsite support. Is it including bank s non-working day and Saturday/ Sunday. Kindly confirm. Request bank to confirm on the number of resource required & no of shift per day. Yes, Number of resources has to be decided by service provider Page 6 of 14
7 25 14 5.51 On-site Support of an engineer to be provided. In case of absence of the designated support engineer, replacement should be provided immediately 26 15 5.54 The Application & Database should be sized for Active- Active cluster at DC & Active-Active cluster at DRC so that the solution and infrastructure can fall back on each other. 27 17 7.1 On successful installation and customization of Solution 28 18 9.3 Eligibility The bidder should have Net Profit during last three Criteria financial years i.e. 2015-16, 2016-2017 & 2017-2018. Audited Balance sheet and Profit/Loss statement of the firm and certificate from the Auditor should be provided. In case the Audited Balance sheet for FY 2017-18 is not available, provisional Balance Sheets duly certified by the auditors should be submitted. How many resoures banking expecting in terms of L1 & L2 Support. Please share no of resources bank is expecting? Kindly provide us clarity on Active Active DC and Active Active DRC Please specify customization In the current scenario of business, organization may not be registering profitability continuously but operating comfortably. This is specifically true for Govt. Organisations, Start-ups and MSME firms. So we request you to kindly modify the clause as under: The Bidder if a Govt. Company, registered under MSME or is a Start-are exempted from this clause. Service Provider to decide If DC fails, DR should take over Will share with H1 Vendor AS per RFP Page 7 of 14
8 29 18 9.4 Eligibility Criteria The Bidder should have minimum annual turnover of Rs.10 Crores from its Indian Operations, during the last three financial years (2015-16, 2016-2017 & 2017-2018). This must be individual Company s turnover and not that of any group of Companies. If any agent/ distributor/ re-seller/ Channel partner is making the offer, then the turnover criteria is applicable to their turnover and not to the principal. Audited Balance Sheet and P/L Statements and certificate from the Auditor should be submitted. In case the Audited Balance sheet for FY 2017-18 is not available, provisional Balance Sheets duly certified by the auditors should be submitted. We request you to kindly make it reasonable As per RFP considering the fact that MSME s and new start-ups will not be able to qualify for the bid. We request you to kindly change it as under : Companies registered under MSME should have minimum turnover of Rs. 3 Crore in the last financial year as per latest Audited Balance Sheet and should submit a certificate from the CA that they have Rs. 3 crore turnover for the current year i.e. 2017-18. Bidder who are registered under Start-up India with DIPP should be exempted from this clause. This is in line with the guidelines issued by the Startup ministry, GOI, MSME Department and CVC. Please find the attached circular in the mail of: Government of India Ministry of Finance Department of Expenditure Procurement Policy Division Page 8 of 14
9 30 18 9.30 The bidder should have Net Profit during last three financial years i.e. 2015-16, 2016-2017 & 2017-2018. Audited Balance sheet and Profit/Loss statement of the firm and certificate from the Auditor should be provided. In case the Audited Balance sheet for FY 2017-18 is not available, provisional Balance Sheets duly certified by the auditors should be submitted. Since the company is required to complete the audit by end of August as per Companies Act, we request you to kindly consider the submission of provisional certificate signed by the managing director of the company Provisional Certificate duly certified by CA as of Mar 18 may be submitted if audited is not available 31 24 11.2 Earnest Money Deposit Bidders are required to submit along with the offer a Demand Draft / BG (DD valid for three months & Bank Guarantee which is valid for including 45 days after the period of bid validity, drawn in favor of Bank of Maharashtra, for an amount of Rs.10.00 lakh (Rupees Ten lacs only) towards Earnest Money Deposit (EMD). The GOI permits that MSME s be exempted from deposit of Tender Fees and EMD. Kindly permit the same. As per Govt Guidelines 32 24 11.2 Earnest Money Deposit Bidders are required to submit along with the offer a Demand Draft / BG (DD valid for three months & Bank Guarantee which is valid for including 45 days after the period of bid validity, drawn in favor of Bank of Maharashtra, for an amount of Rs.10.00 lakh (Rupees Ten lacs only) towards Earnest Money Deposit (EMD). We request you to kindly exempt the same for MSME s. As per Ministry of MSME, Govt. of India and Public procurement policy, you are requested to please give exemptions for payment of EMD and Tender Fees, to MSME registered companies. We request you to kindly exempt the same for MSME s. As per Ministry of MSME, Govt. of India and Public procurement policy, you are requested to please give exemptions for payment of EMD and Tender Fees, to MSME registered companies The GOI permits that MSME s be exempted from deposit of Tender Fees and EMD. Kindly permit the same. As per Govt Guidelines Page 9 of 14
10 33 24 11.2 Earnest Money Deposit Whether suitable exemption are available As per Govt Guidelines under MSME for submission of EMD. 34 30 13.15 Indemnity Maximum Liability to be defined As per LD page 26 35 34 14.2 ( c ) The prices quoted by the bidder hall be all inclusive, Where we need to add the GST rate & Please read the clause as underthat is, inclusive of all taxes, duties, levies etc. except amount in provided commercial bid as there is The prices quoted by the bidder shall be all GST. GST will be paid at actual. The Bidder is expected no space provided for the same in Annexure inclusive, that is, inclusive of all taxes, duties, to provide the GST amount and GST percentage in both 12 levies etc. except GST. GST will be paid at the commercial and masked bids (without amounts actual.though the equipment for CKYC Solution being submitted in the technical response). Though the would be at Bank premises, or any location equipment for CKYC Solution would be at Bank identified by Bank, bidder shall be responsible premises, or any location identified by Bank, bidder for the installation, implementation and acceptance testing and the ownership would not shall be responsible for the installation, have transferred to Bank till the final acceptance implementation and acceptance testing and the and signoff. Hence the bidder will bear the risk ownership would not have transferred to Bank till the of loss if any, till the ownership has passed to final acceptance and signoff. Hence the bidder will Bank. There will be no price escalation for bear the risk of loss if any, till the ownership has during the contract period and any extension passed to Bank. There will be no price escalation for thereof. Bid submitted with an adjustable price during the contract period and any extension thereof. quotation will be treated as non-responsive and Bid submitted with an adjustable price quotation will will be rejected. be treated as non-responsive and will be rejected. Page 10 of 14
11 36 34 14.2 ( d ) In case of any variation (upward or down ward) in Our understanding is any upward or As per RFP Government levies / taxes / cess / excise / custom downward revision in GST will be borne by the duty etc. which has been included as part of the Bank & same will be adjusted with the price will be borne by the Bidder. Variation would provided price bid also include the introduction of any new tax / cess/ excise, etc provided that the benefit or burden of other taxes quoted separately as part of the commercial bid like GST and any taxes introduced instead of GST and levies associated to GST or any new taxes introduced after the submission of bidders proposal shall be passed on or adjusted to the Bank. If the Bidder makes any conditional or vague offers, without conforming to these guidelines, the Bank will treat the prices quoted as in conformity with these guidelines and proceed accordingly. Necessary ary evidence should be produced for having paid the customs / excise duty, sales tax, if applicable, and or other applicable levies 37 35 14.3 ( a ) The Price offer shall be on a fixed price basis and should be inclusive of all taxes, duties, levies etc. except GST. GST will be paid at actual. The Bidder is expected to provide the GST amount and GST percentage in both the commercial and masked bids (without amounts being submitted in the technical response). There will be no price escalation for during the contract period and any extension thereof. Bid submitted with an adjustable price quotation will be treated as non-responsive and will be rejected. Where we need to add the GST rate & amount in provided commercial bid as there is no space provided for the same in Annexure 12 Please read the clause as under- The Price offer shall be on a fixed price basis and should be inclusive of all taxes, duties, levies etc. except GST. GST will be paid at actual.there will be no price escalation for during the contract period and any extension thereof. Bid submitted with an adjustable price quotation will be treated as non-responsive and will be rejected. Page 11 of 14
12 38 35 14.3 ( e ) Prices quoted by the Bidder should be inclusive of all taxes, duties and levies etc. except GST. GST will be paid at actuals. The Bidder is expected to provide the GST amount and GST percentage in both the commercial and masked bids (without amounts being submitted in the technical response). There will be no price escalation for during the contract period and any extension thereof. Bid submitted with an adjustable price quotation will be treated as non-responsive and will be rejected. 39 48 Eligibility Criteria SI should have implemented DMS solution at least 2500 locations in all Where we need to add the GST rate & amount in provided commercial bid as there is no space provided for the same in Annexure 12 The DMS is part of CKYCR implementation by Clause removed the banking sector has been started recently hence request you to kindly allows :The bidder / OEM must have an order for CKYCR Software in at least one bank including Co- Operative Banks. Please read the clause as under- Prices quoted by the Bidder should be inclusive of all taxes, duties and levies etc. except GST. GST will be paid at actuals. There will be no price escalation for during the contract period and any extension thereof. Bid submitted with an adjustable price quotation will be treated as non-responsive and will be rejected. 40 48 Annexture 16, Compliance to Eligibility Criteria, 10 SI should have implemented DMS solution at least 2500 locations in all Since this tender is called for CKYCR Solution, this clause is not relavant for this project, Hence we request to bank remove this clause. The bank kindly consider revising the point to CKYCR solution instead of DMS Solution as the RFP is related to CKYCR Clause Removed Page 12 of 14
13 41 48 9.2,Annexure 6 point no 2 SI should have implemented DMS solution at atleast 2500 locations in all The RFP is for CKYCR & please clarify on 2500 location Clause Removed This clause does not find mention in the Eligibility Criterion mentioned under clause 9 on page 18. It finds mention on page 48. It is to be noted that many of the new software companies like ours have built in DMS with CKYC software and are not DMS software suppliers. The CKYC solution provided meets all requirements as asked for by the bank. Thus you are requested to relax the term as under : The bidder must have successfully Initiated / completed the project of CKYCR Software with Document Management in at least one bank including Co-Operative Banks. 42 57 ANNEXURE 12 (Sr. No. 3) Facility Manager (Onsite Support) Our understanding is Facility manager is not required for 1st year & Bank will make payment additionally if required for 1st year. AS per RFP Annexure 12 43 General What will be expected number of branch with in the 5 years? 44 General What will be expected number of users and concurrent users within the 5 years of time? As per RFP Annexure 12 3500 users, 2000 login at same time Page 13 of 14
14 45 Cost of RFP & Earnest Money Deposit (EMD) : Page No.3 Our Request : We are registered as As per Govt Guidelines MSME/SSI company with Ministry of Micro, Small & Medium Enterprises (Govt. of India) as well as with NSIC (National Small Industry Corporation) Govt. of India. As per their guideline, registered unit will get exemption for tender application fees and Earnest Money Deposit (EMD). Kindly provide us exemption in the fees and EMD. Please find enclosed registration certificate. 46 Facility Management Services Request Bank to provide clarity if bank require any facilty management services if yes request bank to confirm on the number of resource required & no of shift per day. And also define the scope of the facility management services required as a scope of this project. Service Provider to decide ALL OTHER TERMS AND CONDITIONS OF THE RFP REMAIN UNCHANGED Page 14 of 14