Increase flexibility Reduce costs Expedite claims Streamline and integrate your claims processing DXC Insurance RISKMASTERTM For corporate claims and self-insured organizations
DXC Insurance RISKMASTER Meet your claims processing needs Increase speed and flexibility Reduce deployment time and costs Automate and streamline the claims process Gain better management insight into your data Control legal expenditures Claims processing made better and faster Across the globe, small and large self-insured organizations face similar pressures: They must better manage and mitigate risk. To do this effectively, organizations must first identify and quantify their risk levels. Yet, many simply don t have the right tools in place to do so, often relying on homegrown risk management and claims systems that make it almost impossible to collate, accurately analyze and fully understand that risk. A high proportion of self-insureds still rely on manual and paper processes to report incidents and potential claims to their risk teams. This inefficiency is exacerbated by the use of aging in-house claims management tools and lack of integration between systems. These organizations need to fundamentally change the way they gather data and evaluate information. For some, this may seem an insurmountable challenge. But by consolidating multiple business processes into one system and streamlining the exchange of data among risk managers, claims adjusters, attorneys, safety managers, claimants or any other relevant party organizations can simplify existing processes and obtain greater insight from their data. Understanding past claims can help prevent or mitigate future losses, and shortening claims cycle times can reduce potential litigation exposure and lower overall expenses. What these organizations need is a single integrated solution that automates their risk management and claims processes and supports a more comprehensive approach to risk, litigation, safety and claims; a system that helps them better understand their loss patterns and total cost of risk, positioning them to make more informed decisions in the future. They need a risk management information system (RMIS) that provides scalable risk analysis and flexible reporting capabilities that can support their individual requirements. They need DXC Insurance RISKMASTER. 2
DXC Insurance RISKMASTER Insurance RISKMASTER: Has helped companies manage risk for more than 40 years Is currently in use by nearly 400 clients globally Has a customer base made up of carriers, insurance pools and companies in healthcare, government, retail, energy and finance Streamline and consolidate Independently offered, the Insurance RISKMASTER RMIS solution is easily customizable and can be deployed in a DXC-hosted environment, a client-hosted environment or in a public cloud such as AWS. Designed for users of all skill levels, the system offers an extensive range of features to help organizations like yours cut costs and mitigate future losses. Best of all, you can easily add components and functionality as your needs change. Corporate claims and self-insured organizations, insurance pools and third-party administrators are taking advantage of Insurance RISKMASTER s ability to automate the claims process, from first notice of loss to payout. C-level and risk management executives rely on Insurance RISKMASTER s ability to consolidate claims and provide risk, legal, policy and other third-party applications. All functions and data are combined into a single integrated solution that provides access to accurate, up-to-date business and market data through your internet browsers for improved access to historical data, enabling you to spot trends and mitigate future losses. Increase control through automation Insurance RISKMASTER is fully configurable, giving you the flexibility to customize the system and add modules to meet your specific requirements and evolving needs. Managing claims can be an onerous manual process for organizations, especially for those using older, inflexible systems. Insurance RISKMASTER automates paper-based functions, improving the speed and accuracy of claims processing. Unlike similar products, Insurance RISKMASTER helps you manage data configurations, imports, exports and conversions, giving you flexibility and control to better manage costs. Automate your processes Insurance RISKMASTER helps you automate and connect your entire processing environment from risk management and claims administration to policy tracking and litigation management. No other package integrates onto one platform so many functions from the same vendor. Insurance RISKMASTER accommodates current and future event and claims handling needs while conforming to ever-changing industry standards. The system can be tailored to suit your processes without modification, while the advanced service-oriented architecture (SOA) eases integration with other enterprise-wide software. 3
DXC Insurance RISKMASTER Unparalleled features and benefits Insurance RISKMASTER delivers a wide range of unparalleled features and benefits for corporate claims and self-insured organizations. Business Entity Security (BES) Companies that operate across multiple business locations can now keep tighter control over their data. BES lets you control data access by maintaining separate data views within a single database, based on organizational hierarchy. BES can also be used to create a system administrator s security group for access to the entire database. Administrative Tracking Gain better administrative control over your claims processing operation with the Administrative Tracking Module, a full set of programs for recording, updating and reporting on key administrative support data. Major system programs include Certificate Tracking, Property Management, Hazardous Materials, Contract Coordination, Compliance Tracking, Litigation Management and Employee Health. You also can create application files and modules to address your specific needs. DXC Legal Solutions Suite Oregon Districts Challenge: Improve claims data and streamline processes Insurance RISKMASTER helps you manage work carried out with external law firms. The system lets you work strategically with outside counsel to manage legal expenses and optimize outcomes while ensuring efficiency and consistency. Web-based modules in the integrated litigation management component include: Law firm evaluation and benchmarking What Insurance RISKMASTER delivered: Electronic case assignments Improved processing of general liability, auto, workers compensation and property claims Automated legal bill review R educed costs for injury-related claims Streamlined OSHA reporting Automated audit tracking Legal e-billing Guideline monitoring Budgeting Planning Results tracking Document management Reporting 4
DXC Insurance RISKMASTER We are able to get better claims data, not only to keep up with claims, but we are able to notice trends. Art Pitts, Supervisor of Risk Management Systems and Services City of Tallahassee Digital Claims: Customer self-service Put your customers in control of their claims and improve satisfaction ratings while driving down the cost of claims management. Empower your customers with our self-service web application, which allows them to register a claim and submit full supporting evidence including videos, photographs, documents and text from a smartphone or tablet at a time and place convenient to them. Our web-based service provides your customers with an easy-to-follow, stepby-step process for claims submission, which is tailored to suit the specific incident they are reporting. Directly engage all participants internal and external in the claims process and share one common view of the claim on which they can base their actions and input, leading to faster decisions and shorter time to settlement. Keep your customer informed of progress with automated emails and SMS messaging linked to the status of their claim. Seamless integration with Insurance RISKMASTER provides the capability to manage claims more effectively from FNOL through settlement. Business Analytics Knowledge is power. Improve management insight and make better business decisions with Business Analytics, an integrated query, reporting and analytical tool. Business Analytics uses SAP BusinessObjects to access and report on information stored in your Insurance RISKMASTER database. Access your data, format it and deliver it as information inside and outside your organization. Get interactive access to claims and loss reports. Use drag-and-drop capability to easily create and format reports. Dashboard viewer Insurance RISKMASTER Dashboard bridges the gap between data analysis and visual presentation. The Dashboard uses SAP BusinessObjects Xcelsius to generate dynamic graphical representation of data, allowing you to create visually stunning interactive reports and applications with ease. Complex data is communicated clearly and in a visually appealing style, eliminating the need for users to learn arcane programming languages. Simply point and click to create rich, interactive presentations. Data Analytics tools and templates With Insurance RISKMASTER, automation is the name of the game. Insurance RISKMASTER Data Analytics completely automates self-insurance import/export extract processing, consolidating several modules into one location ensuring the integrity of your data, maximizing productivity and accelerating performance of day-to-day operations. Use Data Analytics to easily explore, extract, transform and deliver data anywhere and as often as required. Templates available some of them industry specific include 1099 Miscellaneous Export, Data Import System, Data Director System, ISO Claim Search, Medical Bill Review, MMSEA, Positive Pay and Patient Safety Organization Reporting. And DXC s extensive Big Data and Analytics portfolio allows us to help you maximize your data analytics capabilities. 5
DXC Insurance RISKMASTER Connect with our customer community Usage Based Insurance (UBI) for Claims DXC s UBI for Claims uses data from in-car devices, such as dongles, Bluetooth tokens and smartphone apps, to notify you the moment an accident has occurred via a digital incident report. The digital incident report provides a wealth of additional data for the claims handler to use during the assessment phase, including statistics on location, speed, braking, G-forces and a simulated accident reconstruction video. Seamless integration with Insurance RISKMASTER and Digital Claims provides an automated FNOL process together with customer self-service evidence submission. Streamline your claims process Increase efficiency in processing claims. As claims personnel must navigate a multitude of processes to successfully close claims, effective claims management tools are essential. For corporate claims processing professionals, self-insured organizations, pools and insurance pool third-party administrators, Insurance RISKMASTER provides a comprehensive system to streamline the complete claims environment, including: Claims handling and adjuster notes Litigation management Vendor management Mobile claims services Medicare reporting Negotiation and settlement Final payment The system can be tailored to your processes without modification, while advanced SOA eases integration with related systems. Insurance RISKMASTER s inherent flexibility empowers you to select core processing functions or seamlessly add more components for even greater business value. And you can choose the deployment method that best suits your needs in-house implementation, DXC hosting or a combination of the two. 6
DXC Insurance RISKMASTER The Black Car Fund Challenge: Improve reporting and increase efficiency What Insurance RISKMASTER delivered: Connect with our customer community. When you choose Insurance RISKMASTER, you are connected to a community of thousands of users and DXC developers, across the globe and around the clock, with virtual events, meetings and annual conferences. You also get access to an extensive team of DXC experts who are dedicated to claims products and services. DXC has helped hundreds of companies get the most out of Insurance RISKMASTER and resolve their claims processing issues. Transformed report-writing process Integrated program with claims tools and external reporting Reduced upfront costs with DXC hosting 7
Why DXC s solution? Learn more at www.dxc.technology/ risk_management_ and_claims Insurance RISKMASTER s exceptional technical architecture provides industry-leading features such as detailed business analytics reporting and robust database security. Nearly 400 active customers use the Insurance RISKMASTER platform every day. Learn more about how Insurance RISKMASTER can help your organization control costs, speed claims processing and improve frontline decision-making. About DXC Technology DXC Technology (DXC: NYSE) is the world s leading independent, end-to-end IT services company, serving nearly 6,000 private and public-sector clients from a diverse array of industries across 70 countries. The company s technology independence, global talent and extensive partner network deliver transformative digital offerings and solutions that help clients harness the power of innovation to thrive on change. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology. www.dxc.technology 2018 DXC Technology Company. All rights reserved. MD_6507-18. August 2018