Capital Metropolitan Transportation Authority

Capital Metropolitan Transportation Authority Monthly Performance Report (Covering Performance Data Through March and April 2010) Capital Metropolitan Transportation Authority 1 Performance Report

Contents Page Financial Performance 3 -- Sales Tax 3 -- Cost Per Hour 4 -- Cost Per Passenger 4 -- Subsidy Per Passenger 4 Ridership 5 -- Ridership 5 -- Ridership Comparisons 6 -- Systemwide Ridership--5-Year Trend 6 Customer Satisfaction 7 -- Systemwide On-Time Performance 7 -- Vehicle Accidents 8 -- Passenger Accidents 9 -- Miles Between Road Calls 10 -- MetroAccess Performance 11 Project Status/Major Contracts 14 Performance Indicators Capital Metropolitan Transportation Authority 2 Performance Report

Financial Performance SALES TAX (Year-to-Date Through MAY Allocation) Current Month Total sales tax received by Metro in the May payment (tax collected in April and received by Metro on May 9). was $14.24 million, an increase of 10.5% from the same month last year. There were no special adjustments in the data--that is, no unusual one-time audit adjustments or other factors. The growth appears to represent real growth from last year. Collections for the month of May were just under $1.8 million higher than budget. $000s Actual Versus Forecast, Fiscal 2010 (Thousands of Dollars) Budget Actual $20,000 $15,000 $10,000 $5,000 $0 Oct. Nov. Dec. Jan. Feb. Mar. Apr. May Budget $11,580 $15,781 $11,149 $10,205 $14,238 $10,285 $9,670 $12,105 Actual $10,932 $12,252 $11,181 $9,871 $16,057 $10,412 $10,150 $13,884 Year-to-Date Total sales tax receipts total $94.7 million through the May allocation, about $275,000 million less than the budget forecast for year-to-dates sales tax revenues. Total collections to date are about 0.3% less than forecast. $100,000 $80,000 $60,000 Sales Tax Revenues Year-to-Date (Thousands of Dollars) Budget Actual $40,000 $20,000 $0 Oct. Nov. Dec. Jan. Feb. Mar. Apr. May Budget $11,580 $27,362 $38,510 $48,715 $62,952 $73,237 $82,907 $95,013 Actual $10,932 $23,184 $34,365 $44,235 $60,293 $70,704 $80,854 $94,738 Monthly Sales Tax Revenue--% Change Same Month Prior Year % Change from Same Month Prior Year Receipts in April were up more tha 10% from the May 2009 allocation. This reflects a substantial improvement in receipts not affected by prior year adjustments (e.g., audits and similar payments) which increased receipts in December. Cap Metro's performance was better than other metropolitan transit authorities statewide. % Chg. 15.0% 10.0% 5.0% 0.0% -5.0% -10.0% -15.0% Oct. Nov. Dec. Jan. Feb. Mar. Apr. May % Chg. -6.9% -9.5% -7.9% -9.2% 8.0% -1.4% 4.1% 10.6% Capital Metropolitan Transportation Authority 3 Performance Report

OTHER FINANCIAL INDICATORS (Monthly Data Through March 31, 2010) Cost Per Hour The table compares cost per hour for the major transit areas with the budget target. Actual results for February and March are compared. Ideally, the actual cost for the month should be the same or lower than the budget target. For March, MetroAccess and Metro RideShare met or exceeded budget. MetroBus and UT Shuttle did not; however, these figures fluctuate by month. $120.00 $100.00 $80.00 $60.00 $40.00 $20.00 Cost Per Hour--Budget Versus Year-to-Date by Month Budget February March $- MetroBus UT Shuttle MetroAccess MetroRideshare Budget $92.23 $90.38 $106.55 $20.33 February $94.77 $87.97 $106.47 $18.82 March $92.96 $93.01 $104.97 $19.41 Cost Per Passenger This indicator shows the cost per passenger of operating each facet of Metro operations on a year-to-date basis through March 2010 compared with the budgeted amounts for each service. Cost Per Passenger--Budget Versus Year-to-Date by Month Budget February March $50.00 $0.00 MetroBus UT Shuttle MetroAccess MetroRideshare Budget $3.72 $2.37 $42.80 $3.12 February $3.96 $2.33 $41.71 $3.70 March $3.88 $2.39 $43.29 $3.70 Subsidy Per Passenger This table compares the subsidy per passenger for the major transit areas with the previous month and with the budget. All of the transit areas had a higher subsidy than budgeted year to date thru March. However, MetroBus had a lower subsidy than in February. Subsidy Per Passenger--Budget Versus Year-to-Date by Month Budget February March $50.00 $40.00 $30.00 $20.00 $10.00 $0.00 MetroBus UT Shuttle MetroAccess MetroRideshare Budget $3.40 $1.25 $42.12 $1.31 February $3.66 $1.25 $40.80 $1.38 March $3.57 $1.37 $42.36 $1.44 Capital Metropolitan Transportation Authority 4 Performance Report

Ridership RIDERSHIP (Monthly Data Through March 31, 2010)* Systemwide-Average Weekday Total average weekday ridership systemwide was down by about 5,300 boardings in March 2010 compared to March 2010. This reflects of a decline for the month of 4.6%. Fixed Route-Average Weekday Total Fixed Route ridership for March was down 0.6% compared to the previous March, however average weekday ridership was down 3%. The agency delivered 2.5% fewer revenue hours of service relative to March 2009 and weather was not a factor. The additional weekday of service helped fixed route come close to breaking even for March. UT Shuttle-Average Weekday UT Shuttle showed a decrease for March; however UT ridership on non-ut Shuttle routes was up 7.5% from last March. MetroRail-Average Weekday MetroRail service was inaugurated in March. There is no comparable data from earlier periods. FixedRoute Riders Per Revenue Hour This measure tells how many passengers ride, on average, for each hour of bus service, exclusive of deadhead (to/from garage), and is an industry standard measure of service productivity. September, October and April are peak ridership months with the holidays and summer months being lower ridership months. Average Weekday Ridership--March 2009 vs. March 2010 Average Weekday Ridership 150,000 120,000 90,000 60,000 30,000 0 Rail Fixed Rt. UT System Rail Fixed Rt. UT System Mar-09 Mar-10 Rail 0 2,106 UT 37,432 32,666 Fixed Rt. 82,953 80,459 System 115,486 110,186 Riders Per Revenue Hour Fixed Route Riders Per Revenue Hour 35.0 30.0 25.0 20.0 15.0 10.0 5.0 - October November December January February March FY 2009 31.2 25.3 23.9 24.3 27.2 25.6 FY 2010 27.7 27.8 22.8 25.2 24.8 26.1 UT Shuttle Riders Per Revenue Hour UT Shuttle routes are the most productive routes in the system. On average, these routes carry over 40 passengers per hour compared to 26 passengers per hour for regular fixed route service. UT Shuttle Ridership Per Revenue Hour UT Shuttle Ridership Per Revenue Hour 60.0 50.0 40.0 30.0 20.0 10.0 - October November December January February March FY 2009 44.7 38.7 33.8 35.4 40.6 50.2 FY 2010 39.7 39.7 38.0 38.8 43.0 47.3 * Owing to the extensive analysis required to produce ridership data for all Metro operations, the data lag one month. Performance Indicators Capital Metropolitan Transportation Authority 5 Performance Report

RIDERSHIP COMPARISONS Systemwide Ridership, Fiscal Year 2010 to Date System Ridership--Year-to-Date The graph depicts the share of total ridership represented by each service type. It shows that fixed route bus service is the backbone of the system. As the year progresses MetroRail will have a slightly larger portion. Year-to-date the system performed 1.2% below what was budgeted for the year. Systemwide--Five-Year Ridership Trend Even though, population in the Austin area has increased over this same period, other factors have played a role in the decline. The October 2008 and January 2010 fare increase has been the largest factor. FY 2007 saw record rainfall having a large impact that year. 4,000,000 3,500,000 3,000,000 2,500,000 2,000,000 1,500,000 1,000,000 500,000 - Oct-04 Jan-05 Systemwide 5-Year Trend Apr-05 Jul-05 Oct-05 Jan-06 Apr-06 Jul-06 Oct-06 Jan-07 Apr-07 Jul-07 Oct-07 Jan-08 Apr-08 Jul-08 Oct-08 Jan-09 Apr-09 Jul-09 Oct-09 Jan-10 Performance Indicators Capital Metropolitan Transportation Authority 6 Performance Report

Customer Satisfaction Systemwide On-Time Performance (Year-to-Date Through April 2010) Actual Value: 89.01% Red Flag: 85% Goal: 90% Star-Tran On-Time Performance StarTran On-Time Performance StarTran Fixed Route s On-Time performance can largely be contributed to construction and associated detours. Five of our most frequent routes (Routes 1, 3, 10, 17 and 300) are currently impacted by detours on Brazos, Red River and 7th Street, with some routes encountering more than one construction area. These routes represented 38% of the checks conducted during April 2010 Goal 90% Veolia On-Time Performance Veolia s On-Time performance can also be contributed to construction areas and associated detours. Specifically, routes 4 and 10 operate largely on 7th Street which is undergoing significant construction. Route 18 is also impacted by construction on MLK Blvd. Goal 90% Veolia--On-Time Performance First Transit--On-Time Performance Performance on target. First Transit--On-Time Performance Goal 90% Capital Metropolitan Transportation Authority 7 Performance Report

VEHICLE ACCIDENTS (Year-to-Date Through April 2010) Current Month--Systemwide * 59.68% of collisions were Non-preventable * 40% increase in bus traffic on Congress Avenue due to utility construction on Brazos--from 50 to 70 buses hourly. StarTran Vehicle Accidents * Increased 73.61% - total of 31 vehicle collisions * 42% of collisions were mirror-to-mirror--average less than $100 per incident. * 67% of collisions reported involved routes with major construction projects. * Six accidents were preventable and 25 were non-preventable. Goal 2.27 Systemwide Vehicle Accidents Per 100,000 Miles of Operation Actual Value: 3.45 Red Flag: 2.38 Goal: 2.27 Vehicle Accidents Per 100,000 Miles of Operation--StarTran Veolia Vehicle Accidents * Increased 123% with a total of nine vehicle collisions. Related to detours on Routes 4, 18 and 100 construction projects. * Six accidents were preventable and three were nonpreventable. Vehicle Accidents Per 100,000 Miles of Operation--Veolia Vehicle Accidents Per 100,000 Miles of Operation--First Transit Goal 2.27 First Transit Accidents * Decreased 34.69% for a total of seven collisions. * Three were preventable and four were non-preventable. Vehicle Accidents Per 100,000 Miles of Operation--First Transit Goal 2.27 Capital Metropolitan Transportation Authority 8 Performance Report

PASSENGER ACCIDENTS (Year-to-Date Through April 2010) Systemwide Passenger Accidents Per 100,000 Miles of Operation Actual Value: 0.48 0.39 Goal: 0.31 StarTran Passenger Accidents * The StarTran passenger accidents are normalized per 100,000 passengers. There was an increase in the relative frequency of accidents due to a drop in ridership. Passenger Accidents Per 100,000 Miles of Operation--StarTran Goal.37 Veolia Passenger Accidents All of the passenger accident reports were determined to be call-in reports by Risk Management. The contract coordinator will work with Risk Management to establish accurage reporting practices for passenger accidents. Passenger Accidents Per 100,000 Miles of Operation--Veolia Goal.47 First Transit Passenger Accidents None reported. Passenger Accidents Per 100,000 Miles of Operation--First Transit Goal.02 Capital Metropolitan Transportation Authority 9 Performance Report

Systemwide Miles Between Road Calls (Year-to-Date Through April 2010) Systemwide Miles Between Road Calls Actual Value: 5,747 Red Flag: 5,700 Goal: 6,000 Miles Between Road Calls--StarTran On target. Miles Between Service Calls by Month, 2010--StarTran Goal 6000 Miles Between Road Calls--Veolia On target. Miles Between Service Calls by Month, 2010--First Transit Miles Between Service Calls by Month, 2010--First Transit Miles Between Road Calls--First Transit Information is being reviewed by Contractor. Goal 6000 Capital Metropolitan Transportation Authority 10 Performance Report

METROACESS PERFORMANCE (Data Through April 2010) Composite Scorecard for MetroAccess MetroAccess Composite Measure, April 2010 Composite Score: 7.6 MetroAccess performance is measured by using a composite index of several key performance indicators including the following -- On Time Performance -- Miles Between Road Calls -- Average Wait Time -- Abandoned Call Rate -- Number of No Shows -- Vehicle Accident Rate -- Passenger Accident Rate Details for composite indicators follow. On-Time Performance A new tool has been implemented to monitor service in Real Time to provide feedback to staff to corect any service delivery issues. Measure is on target. On-Time Performance, MetroAccess Through April 2010 Goal 90% Percent No Shows No Show Policy changes recently implemented have resulted in an increase in service delivery and a reduction in No Shows. Goal 8% Percent No Shows, MetroAccess Through April 2010 Capital Metropolitan Transportation Authority 11 Performance Report

METROACCESS--CONT'D. (Date Through April 2010) \ MetroAccess Abandoned Call Rate Abandoned Call Rate could not be controlled due to a 20% absenteeism during April and open positions for customer service (reservation agents). Two of the four openings have been filled, and training has been completed to assist with day-to-day call volume. Abandoned Call Rate, Metro Access, by Month, 2010 Goal 5% Call Wait Times On target. Call Wait Times, Metro Access, by Month, 2010 Goal 2 Minutes Vehicle Accidents In summary, 12 accidents occurred with seven being deemed preventable and five non-preventable. Accident examples include improper back-up, rear-end collisions and sideswipes. Vehicle Accidents, Metro Access, by Month, 2010 Goal 2.27 Capital Metropolitan Transportation Authority 12 Performance Report

METROACCESS--CONT'D. (Year-to-Date Data) MetroAccess Passenger Accidents On target. Passenger Accidents, Metro Access, by Month, 2010 Goal 1.85 MetroAccess Miles Between Road Calls On target. Miles Between Road Calls, Metro Access, by Month, 2010 Goal 8000 Vehicle Accidents In summary, 12 accidents occurred with seven being deemed preventable and five non-preventable. Accident examples include improper back-up, rear end collisions and side swipes. Goal 2.27 Vehicle Accidents, Metro Access, by Month, 2010 MetroAccess Complaints Per 10,000 Passengers This is a new measure, and FY 2010 will be a baseline year for determining goals in the future. Complaints Per 10,000 Passengers, Metro Access, by Month, 2010 Goal 60 Capital Metropolitan Transportation Authority 13 Performance Report

Project Status/Major Contracts Performance Indicators Procurement--Current Contract Modifications Vendor Description Effective Expiration Amount Agreed Contingency by Policy or Board Award Amount w/modification % Variance Report Description Detail MALDONADO NURSERY & LANDSCAPING INC Contract award for base 2 years for Landscaping 9/1/2009 9/1/2011 $441,392.00 Pres/CEO/designee $100K $454,471.00 2.96% Modification #4 Today's Date: 3/8/10 Modification Date: 2/24/10 Modification #: 4 Additional landscaping prior to Rail Revenue Service Previous Amount: 436,446.00 Increase Amount: 18,025.00 New Amount: 454,471.00 Previous End Date: No Change New End Date: No Change $441,392.00 Pres/CEO/designee $100K $493,991.00 11.92% Modification #5 Today's Date: 3/30/10 Modification Date: 3/3/10 Modification #: 5 Previous Amount: $454,471.00 Increase Amount: $39,520.00 Increase frequency of site visits to Rail Stations New Amount: $493,991.00 Previous End Date: No Change New End Date: No Change $441,392.00 Pres/CEO/designee $100K $496,087.00 12.39% Modification #6 Today's Date: 3/30/10 Modification Date: 3/8/10 Modification #: 6 Previous Amount: 493,991.00 Increase Amount: 2,096.00 Add planters at Rail StationsNew Amount: 496,087.00 Previous End Date: No Change New End Date: No Change Future Procurement Opportunities Project Name *Anticipated Issue Date Dept Bus Stop Signage Project Spring '10 MKT Manor Road Park & Ride Spring '10 CPG Employee Survey Spring '10 HR Secure Document Shredding Services Spring '10 LEG Proofreading Services Spring '10 MKT Oil Test Bottles Spring '10 VM External Audit Services Spring '10 IA Contracted Fixed Route and UT Shuttle Services Spring '10 PT Security Consulting Task Order Contract TBD CS Painting Buses TBD VM Eligibility and Certification Services TBD MA Web Based Reservations TBD IT *All anticipated dates are subject to change Capital Metropolitan Transportation Authority 14 Performance Report