Your Offset savings with us

Your Offset savings with us

Your statement explained 12345678901 3 Account Balance ( ) 123456789 - Offset Savings 15 88,182.65 Account Holders: A N EXAMPLE J J EXAMPLE Total Balance of the Accounts 88,182.65 STATEMENT OF YOUR ACCOUNT(S) from 6 April 2017 to 5 April 2018 Account Details for: A N EXAMPLE Customer Reference: CN0000000/A0000000 Page 1 of 1 1 4 EXAMPLE FOR ILLUSTRATIVE PURPOSES ONLY 2 Financial Services Compensation Scheme The accounts listed above are eligible for cover under the Financial Services Compensation Scheme. You can find out more about the scheme in the enclosed information sheet and exclusions list. For further information about the compensation provided by the FSCS, refer to the FSCS website at www.fscs.org.uk 1. Account Account number and the name of the product. 4. Total Balance of the Accounts The total balance of your account as at 5 April 2018. 2. Balance The balance of your account at 5 April 2018. Some transactions made on 5 April might not be included. 3. Account Holders If an account holder is added to or removed from the account after 5 April 2018, these updates may not appear. Any changes will show on your next statement. 2

A reminder of how your Offset mortgage works Simply speaking, an Offset mortgage links your Offset savings to your mortgage to reduce the mortgage interest you pay (this is called the Offset benefit). You can use your Offset benefit to either reduce the overall term on your mortgage or reduce the monthly mortgage payment. If your Offset savings balance is greater than your Offset mortgage you will not receive any benefit on the excess amount. If you have no Offset savings you are receiving no Offset benefit and you may wish to review your situation to see if Offset is the right mortgage for you. Our General Terms are clear and simple We re delighted to be the first UK bank or building society to have its General Terms approved by Fairer Finance, the independent consumer group. They reviewed them and told us the design is clear and the language we use is simple. This is exactly what we wanted to achieve it s important information so we want it to be straightforward, transparent and easy to understand. And we recently made some more updates to our General Terms you ll find all the details on the next few pages of this booklet. Going for gold! We ve also been the proud holders of Gold Ribbons from Fairer Finance since they introduced them over two years ago. Fairer Finance ranks providers on trust, complaints, transparency and happiness. Recommended by Which? We re delighted to be recognised by Which? as a Recommended Provider for Savings. Which? have also given Coventry Building Society a five star rating for Customer Service, highlighting the great support and service we provide to existing savers. 3

Changes to our General Terms Keeping it simple We ve updated our General Terms to make sure the style, design and language are still relevant. There s no financial jargon we ve used plain English throughout and kept it clear and straightforward. We ve changed some of the language we use These changes won t have an impact on your account but you should be aware of them. For example, we re now calling a nominated account a named account. It means exactly the same it s still the bank account you can pay into, from your savings account, but the name has changed. You ll see it on our leaflets and letters from now on. 4

We ve changed the way some accounts are managed The way we keep you informed about payments in and out of your account will change, unless you have a MoneyManager (Coventry First) account. From 1 August 2018, references to statement frequency in the Specific Terms of all savings accounts will be removed. If you opened your account before 13 January 2018, these changes will take effect from 1 August 2018. This is a summary of the main changes. For full details, take a look at page 9 of our General Terms: We ve updated the section on Statements and how you check your account. If you don t have a passbook and we currently send you paper statements we ll send you a statement within a month of any money leaving your account (we won t send you more than one statement a month). If you have a passbook this is your record of all payments in and out as long as you keep it updated. If you don t keep it updated, or you choose to amalgamate or group your transactions together, we ll send you a paper statement within a month of any money leaving your account. We won t send you more than one statement a month. If your account is online-only or you ve chosen to go paperless we ll email you within a month of any money leaving your account, to let you know that your statement is ready to view and download. You can still ask for a statement at any time. Just pop into a branch or call us and we ll send you one by post. You ll find all of the updated General Terms on our website www.thecoventry.co.uk - or ask for a copy at your local branch. 5

Security reminder If you lose your debit or cash card, or you think somebody has access to any of your security details without your permission, you must let us know as soon as possible. If you don t, you may be liable for any money taken out of your account which you did not agree to. call us on 0800 121 8899 or +44 2476 555255 if you re phoning from abroad contact any branch visit thecoventry.co.uk/security 6

Keeping in touch Being open with you really matters to us. We think it s important to let you know when we develop new mortgage or savings products and services that might benefit you, or when we have news we think you should be aware of. But don t worry, we won t bombard you with information. We ll only contact you by email or post (no intrusive phone calls!), and you won t hear from us more than twice a month. We ll never pass your details to third parties to try to sell you anything. And if you ever change your mind, just call, email or pop in and see us. For more information, visit thecoventry.co.uk/privacy It s important that we have the right contact details for you. So if you move home, change your email address or phone number, please let us know. Alternatively, if you have access to Online Services you can log on and change your personal details yourself. Come and join our Members Panel We re looking for Coventry Building Society members to come and join our Members Panel. We currently have nearly 3,000 members who we talk to on a regular basis. We ask them to let us know their views on a wide range of topics. All our research is carried out online, so you can do it at a time that suits you, whenever you re free, and from the comfort of your own home. You can give as much or as little time as you re able. If you don t feel you want to take part in a particular research session, that s fine, you just don t need to respond. If at some point you decide you no longer want to take part at all, just contact us and we ll take your name off the panel list. Our members blogs are an excellent way of chatting to other like-minded members and sharing opinions, good or bad! We also have a free prize draw every month where you have the chance to win 200, just for taking part in an activity or research session. Joining is simple. Go to www.thecoventry.co.uk/joinpanel. There s a short questionnaire for you to fill in, so that we can find out a little more about you. At the end of the survey you ll then go to the Members Panel to set up your account. If you d like to know more contact our Customer Service Centre, or call into any branch our staff will be happy to help. The panel is jointly managed by Coventry Building Society and FlexMR. FlexMR is an independent research company which complies with the Data Protection Act and is a member of the Market Research Society. As such, they will treat the information you give with the strictest of confidence it will not be used to sell or market products to you. 7

Contact us At a branch For details of our opening hours, visit thecoventry.co.uk Online thecoventry.co.uk By phone 0800 121 8899 By post Economic House, PO Box 9, High Street, Coventry CV1 5QN INVRATES-2 03/18 Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk). Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm. Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation. Information correct at time of going to print (March 2018). Coventry Building Society. Principal Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.