[COMPANY INFORMATION]

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2013 Damage Appraisers of North America [COMPANY INFORMATION] Contains coverage maps with rates, company Quick Facts, W-9 tax form, and copies of important corporation documents that could be of use to you and your company in the future.

Table of Contents Company History & Philosophy... 3 Quick Facts... 4 Coverage Maps... 5 W-9 Tax Form... 8 Adjuster s License... 9 Company Insurance Documents... 10 Letter of Incorporation... 13 Certificate of Assumed Name... 14

Company History & Philosophy Damage Appraisers of North America (DANA), formally Michigan Damage Appraisers, was founded in 1985, and is a division of LMC Insurance Services, INC. The company was started by Tony and Valerie Serio with a Polaroid camera, pens, crash books and a fax machine. They handled 20 claims a week in the Detroit, Michigan area. At the time, Tony was a licensed adjuster and would handle the entire claim. DANA is well versed in knowing what a company looks for in an assignment. The company pioneered the flat rate appraisal service with no mileage fee. They became the only damage appraisal company with a central collection and review facility. They were also the first company in Michigan to utilize employed damage appraisers versus the use of contractors. The company s emphasis on communication, use of technology, experience and superior service has created outstanding growth for the company. That growth led to the incorporation of LMC Insurance Services in 1994. Several divisions were created to handle the unique needs of our clients that included: Michigan Automobile Damage Appraisers, Great Lakes Marine and Equipment Adjusters, National Repair Audit Bureau, Detroit Property Adjusters, Claims Management Re-inspectors, and Universal Appraisal Service. Today, DANA has combined experience, service commitment, resources and fee philosophy into one powerful physical damage appraisal service to meet all your needs. We look forward to the opportunity to show you why many consider us The Best Route to Damage Appraising Sincerely, Tony Serio President Damage Appraisers of North America E-mail: tserio@damageana.com Phone: (586) 752-1460 Mobile: (586) 822-8225

DamageAppraisersofNorthAmerica POBox81817 Rochester,MI48308 Phone:(586)7521460 Fax:(586)7524537 Email:office@damageana.com www.damageana.com QuickFactSheet Inbusinesssince1987 IncorporatedinStateofMichiganin1994 Fullyinsuredwiththeabilitytonameaclientasanadditionalinsured AvailableforcreditcheckthroughDun&Bradstreet:947243317 Allofthecompany sappraisersarefulltimeemployees,nocontractappraisers Multiplecertificatesheldbyamajorityoftheappraisers Averageappraiserexperience:15years Centralclaimsofficewith6clericalstaffwithdirectcontact,novoicemail MembersoftheIADA IndependentAutomotiveDamageAppraisersAssociation MembersofTARA TruckframeandAxleRepairAssociation Over300currentclientswithyearlygrossreceiptsinexcessof1,500,000 Averageclaimsvolumepermonthinexcessof1,000claims Averageturnaroundtime:2.95days Referencesareavailable MoreinformationcanbeobtainedfromTonySerio,President Business:(586)7521460 Mobile:(586)8228225

Please contact our offices at (586) 752-1460 to discuss our rates. Thank you!

Please contact our offices at (586) 752-1460 to discuss our rates. Thank you!

Please contact our offices at (586) 752-1460 to discuss our rates. Thank you!

INSURED CERTIFICATE OF LIABILITY INSURANCE (A/C, No, Ext): E-MAIL ADDRESS: PRODUCER CUSTOMERID#: INSURER A : INSURER B : INSURER C : INSURER D : INSURER E : DATE (MM/DD/YYYY) INSURER(S) AFFORDING COVERAGE NAIC # INSURER F : COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP INSR WVD POLICY NUMBER (MM/DD/YYYY) (MM/DD/YYYY) LIMITS GENERAL LIABILITY EACH OCCURRENCE DAMAGE TO RENTED COMMERCIAL GENERAL LIABILITY PREMISES (Ea occurrence) CLAIMS-MADE OCCUR MED EXP (Any one person) PERSONAL & ADV INJURY GENERAL AGGREGATE GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMP/OP AGG POLICY PRO- JECT LOC A AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT (Ea accident) X ANY AUTO AWB5173701 03/16/13 03/16/14 BODILY INJURY (Per person) ALL OWNED AUTOS BODILY INJURY (Per accident) SCHEDULED AUTOS PROPERTY DAMAGE HIRED AUTOS (Per accident) NON-OWNED AUTOS UMBRELLA LIAB OCCUR EACH OCCURRENCE EXCESS LIAB CLAIMS-MADE AGGREGATE DEDUCTIBLE RETENTION WORKERS COMPENSATION WC STATU- OTH- X AND EMPLOYERS' LIABILITY TORY LIMITS ER Y / N ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? N / A E.L. EACH ACCIDENT (Mandatory in NH) E.L. DISEASE - EA EMPLOYEE If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE - POLICY LIMIT OP ID: CA 05/29/13 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Phone: 248-681-2100 NAME: The Huttenlocher Group PHONE FAX 1007 W. Huron Fax: 248-681-0362 (A/C, No): Waterford, MI 48328 William Basinger LMC Insurance Services, LLC PO Box 81817 Rochester, MI 48308 LMCIN-2 Allmerica Financial Citizens Insurance Co. 2,000,000 B O7B5154232 03/16/13 03/16/14 300,000 X 5,000 X Business Owners 2,000,000 4,000,000 4,000,000 1,000,000 X 1,000,000 1,000,000 B O7B5154232 03/16/13 03/16/14 B W7B5154846 03/16/13 03/16/14 500,000 500,000 500,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Attach ACORD 101, Additional Remarks Schedule, if more space is required) CERTIFICATE HOLDER Insured's Copy Informational Purposes Only xxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx 0000000 CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ACORD 25 (2009/09) 1988-2009 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD

Certificate of Liability Insurance Coverage provided by Claim Professionals Liabililty Insurance Company, RRG.This certificate is issued for information purposes only and confers no rights to or upon the Certificate Holder. It does not extend nor alter 17742 Irvine Blvd., Suite 102 Tustin, CA 92780 the coverage under the policies itemized in this Certificate of Insurance. Telephone: 714.731.7860 Fax: 714.731.4605 Certificate Holder Additional Insured? No Named Insured Damage Appraisers of North America This is to certify that the policies of insurance described below have been issued to the insured named above for the policy period indicated below. The insurance afforded by the policies described by this certificate is subject to all the terms, conditions, and exclusions of such policies. Limits shown below may have been reduced by paid claims. Policy Policy Policy Type of Insurance Number Effective Date Expiration Date Limits Errors and Omissions, Each Occurrence a Claims Made Policy General Aggregate Deductible General Liability, Each Occurrence a Claims Made Policy General Aggregate Deductible Description of Insured's Operations Damage appraisal and adjustment of real property and automobile losses. Automobile includes trucks, heavy equipment, mobile equipment, and other vehicles. Appraisals and adjustments of Hull claims only for watercraft up to 50 feet in length, intended for non-commercial use. All other appraisal or adjustment activities are excluded. Cancellation Should any of the above policies be cancelled before the expiration date thereof, Claim Professionals Liability Insurance Company will endeavor to mail 30 days written notice to the certificate holder named herein, but failure to mail such notice shall impose no obligation or liability of any kind upon the company or its agents or representatives. Authorized Signature: Changes to this document are expressly forbidden unless specifically authorized by the Company.