09:30 WORKSHOP REGISTRATION Tea & Coffee PRE-CONFERENCE WORKSHOPS Wednesday 5 th September 2018 10:00 WORKSHOP 1 ASIC Chris Green, Group Senior Manager - Credit, ASIC Christian Mikula, Senior Specialist, Deposit-takers, Credit and Insurers, ASIC 11:30 Networking and refreshment break 12:00 WORKSHOP 2 Dentons Loan file audit - From intro to default Rachel Walker, Senior Associate, Dentons 13:30 Workshop Lunch and networking break 13:45 CONFERENCE REGISTRATION Tea & Coffee 14:15 OPENING Opening remarks from the Chair REGULATORY & INDUSTRY UPDATES CONFERENCE DAY ONE Wednesday 5 th September 2018 14:30 REGULATORY UPDATE ASIC Michael Saadat, Senior Executive Leader Deposit Takers, Credit & Insurers, Australian Securities & Investments Commission (ASIC) 15:15 INDUSTRY UPDATE The Australian Financial Complaints Authority The Hon Helen Coonan, Chair, Australian Financial Complaints Authority (AFCA) 15:45 Networking and refreshment break 16:10 INDUSTRY UPDATE Australian Banking Association The Hon Anna Bligh AC, CEO, Australian Banking Association 16:40 ROUNDTABLE The challenges ahead - restoring confidence in our credit providers This session will discuss the impact of the new banking code of practice as well as the formation of the Australian Financial Complaints Authority (AFCA) at a time when restoring consumer confidence has never been more important. The Hon Anna Bligh AC, CEO, Australian Banking Association Michael Saadat, Senior Executive Leader Deposit Takers, Credit & Insurers, ASIC The Hon Helen Coonan, Chair, AFCA Colin Neave AM, Customer Fairness Advisor, ANZ Moderated by: Helen Gordon, CEO, Australian Finance Industry Association 17:30 CLOSING Closing remarks from the Chair 17:45 WELCOME RECEPTION Page 1
CONFERENCE DAY TWO Thursday 6 th September 2018 08:30 OPENING Opening remarks from the Chair Helen Gordon, CEO, Australian Finance Industry Association REGTECH 08:40 Australia - a centre of excellence for RegTech Our financial system is the envy of the world despite the current issues around misconduct plaguing the industry at large. One area we have excelled in is regulation technology. RegTech offers cost effective tools and techniques to manage risk, regulations and compliance. This session will explore how we are already providing solutions to some of the biggest problems financial institutions face today and why adapting these technologies will contribute to a more efficient, fair and transparent financial system. Julian Fenwick, Managing Director, GRC Solutions, Chair, The RegTech Association DIGITISATION, THE FUTURE AND WHAT CONSUMERS WANT 09:05 Why credit is a dirty word with millennials Looking at the future of the credit card and why millennials are choosing debit over credit. Chris Deeble, Associate, The Fold Legal 09:25 Imagery & language in credit advertising A picture tells a thousand words and the imagery used in, and presentation of, advertisements is just as important as the language used within them. The session will recap ASIC s recent action, the common pitfalls, and what good looks like in relation to advertising. Amber Warren Partner, Dentons COMPREHENSIVE CREDIT REPORTING 09:55 ROUNDTABLE Financial inclusion & CCR CCR will significantly change the lending landscape in Australia and we discuss the implications for consumers and lenders alike. Looking at evidence from CCR pilot studies and learnings from overseas regimes we discuss who will benefit from positive data sharing and use. Matt Duncan, Head of Credit Strategy & Infrastructure, NAB Paul Abbey, Chief Risk Officer, MoneyPlace Karen Cox, Coordinator, Financial Rights Legal Centre Moderated by: Katherine Forrest, Partner, King & Wood Mallesons 10:40 Networking and refreshment break RESPONSIBLE LENDING 11:00 Financial hardship Invaluable insights into what causes financial hardship and why Australian households are experiencing serious debt overload Gregory Mowle Lecturer, The University of Canberra 11:20 Update on the Combined Industry Forum Scott Stierli, Legal Counsel, Aussie Page 2
11:35 ROUNDTABLE Risk & reputation - rebalancing stakeholder interests Will tougher penalties impact lending behaviour? We discuss rebalancing stake-holder interests to manage risk and reputation. Gregory Mowle Lecturer, The University of Canberra Katherine Temple, Senior Policy Officer, Consumer Action Law Centre Scott Stierli, Senior Legal Counsel - Regulatory Projects, Aussie Sally MacKenzie, Director, COBA Moderator: James Moore, Partner, HWL Ebsworth 12:15 Lunch and networking break MORTGAGE FINANCE 13:00 Legal considerations with a digital mortgage The digital space provides its challengers for mortgages and we take a closer look at the legal considerations around providing credit online. Joshua Annese, Partner, Piper Alderman 13:20 KEYNOTE Lessons learnt from the GFC 10 years on 10 years since the collapse of Lehman Brothers we reflect on what Australia has learnt from such a crisis and how it still influences decisions around risk today. Phil White, Chief Executive Officer, QBE Mortgage Lenders Insurance 13:45 ROUNDTABLE Lending standards and the digital space Australia still takes cautionary steps when it comes to mortgage innovation and with the amount of innovation occurring in the digital space with open data we discuss how useful data informs risk takers today. Phil White, Chief Executive Officer, QBE Mortgage Lenders Insurance Brandon Khoo, Executive General Manager, Diversified Institutions Division, APRA Bradley Lynch, Legal Counsel, CUA Simon Elwig, Head of Lending, Coredata Moderated by: Michael Anastas, Partner, HWL Ebsworth 14:30 Network and refreshment break SMALL BUSINESS LENDING 14:50 OMBUDSMANS ADDRESS Unfair contracts Anne Scott, Principal Adviser - Small Business & Family Enterprise Ombudsman 15:10 Small Business finance Andrew Galvin, Partner, HWL Ebsworth 15:35 ROUNDTABLE Will technology companies change the game? Regardless of the model used to originate business credit shared key legal issues arise. Exploring some of these issues that are unique to small-business lending, which include, determining the purpose of the loan and whether certain consumer laws apply, we look at licensing and digital contracting issues among other prudential regulations. We examine what constitutes a business purpose for a loan and ask will companies like Amazon lending to small businesses and who are making informed decisions based on useful data change the game? Anne Scott, Principal Adviser - Small Business & Family Enterprise Ombudsman Suanne Russell, Practice Leader Business Lending, Westpac Moderator: David Carter, Partner, Dentons ENFORCEMENTS 16:20 Enforcements update Rod Cameron, Partner, Hicksons Page 3
DATA BREACHES 16:50 Data breaches & the legal ramifications 17:15 CLOSING Closing remarks from the Chair 17:20 CLOSE OF DAY TWO 19:00 GALA DINNER Sponsored by HWL Ebsworth Lawyers 08:30 OPENING Opening remarks from the Chair Amber Warren, Partner, Dentons THE FUTURE OF FINANCIAL REGULATION CONFERENCE DAY THREE Friday 7th September 2018 08:35 KEYNOTE Trust & accountability in the digital age 09:00 ROUNDTABLE FSI Recommendation 21 - Product suitability reforms Targeted and principles-based product design and distribution obligations are here and we discuss its impact on the industry and most importantly the consumer. This obligation will ensure products match a consumer s needs, promoting fairness as well as contributing to the avoidance of prescriptive regulation in the future. Such design will re-store confidence and build trust in the financial system. Fiona Smedley, Partner, Herbert Smith Freehills Moderator: Hong-Viet Nguyen, Partner, HWL Ebsworth 09:45 DEBATE Self-regulation and the regulators role Has regulation become self-defeating? We discuss the obligations of the regulator and the regulated in these challenging times for the industry. There is a need for both but are we in need of a Financial Regulator Assessment Board? The Murray Inquiry recommended such a board be in place to provide further oversight and we debate the current regulatory architecture and why such a board is necessary, whilst acknowledging the current Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. Cris Parker, Director, Banking & Finance Oath Dr Andy Schmulow, Senior Lecturer, The University of Western Australia Moderator: Dr Hilary Ray, Partner, Cowell Clarke 10:45 Network and refreshment break CURRENT REVIEWS IN AUSTRALIA 11:00 Open Banking the consumer s perspective Open banking will give the consumer greater control of the data that banks and other financial institutions currently hold. This session will examine the implications around retrieving data from a financial services provider to share with a third party whilst looking at the institution s obligations to the consumer. Looking at the United Kingdom and South African models we learn from their lessons so far what is best practice. IDENTITY, FRAUD & CYBER-SECURTY 11:30 INSIGHTS Fraud in the digital age Scott Ainslie, Regional Director, Financial Services - ISAC Page 4
TOWARDS BETTER CONSUMER OUTCOMES 12:00 ROUNDTABLE Managing consumer expectations in a climate of greater distrust Discussing the positive impact of AFCA s authority on EDRs going forward and the impact of customer advocates on IDRs. We take a closer look at product design, disclosures and targeted distribution issues with financial literacy in mind. We will also examine what it will take to restore confidence and how customer remediation is an important part of that process. Jo McKinstray, Customer Advocate, ANZ Dr Brendan French, Group Customer Advocate & Executive General Manager Customer Advocacy and Remediation, CBA Adrian Ahern, Group Customer Advocate, Westpac Moderated by: Gerard Brody, CEO, Consumer Action Law Centre 12:45 END OF CONFERENCE Lunch SPONSORS Page 5