Mechanical Breakdown Warranty 25437_DDL_WarrantyBook.indd 1
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Thank you for purchasing your pre-owned vehicle from our dealership. We are part of the Carco Group, a Bristol-based third generation family business. We are very proud of our heritage which goes back as far as 1929. We pride ourselves on our high standards of customer service and very much value your custom. This warranty is intended to give you additional reassurance when driving your vehicle. There are occasions when components fail and we seek to ensure that we cover specific failures should this happen. We do not cover wear and tear items which generally form part of routine maintenance and repairs conducive with mileage for example, but we will cover the items explicitly stated in this document. In the event that any item excluded or not otherwise covered by this warranty may develop a fault, you may still be entitled to claim under your statutory rights. This warranty does not affect your statutory rights. INTRODUCTION I NTRO DU CTIO N Please take the time to read through this booklet carefully. If you are at all unsure about any aspect of the warranty, please contact us for clarification. Details on how to make a claim can be found inside the back cover of the booklet. Kind regards Robin Cook Managing Director Carco Group PL EAS E N OTE This warranty is issued by Carco Group Limited to the customer and represents the Terms of an agreement between those two parties. Lawdata is not a party to that agreement and has no liability to underwrite any claim. 3 25437_DDL_WarrantyBook.indd 3
12 01 02 03 04 09 14 15 11 08 13 01 02 03 04 05 06 07 ENGINE GEARBOX CONTINUOUSLY VARIABLE TRANSMISSIONS CLUTCH FRONT WHEEL DRIVE REAR WHEEL DRIVE PROPSHAFT 05 4 08 COOLING SYSTEM 25437_DDL_WarrantyBook.indd 4
16 10 06 11 07 13 05 09 10 11 12 13 14 15 TURBO CHARGER FUEL SYSTEM SUSPENSION STEERING BRAKES ELECTRICAL SYSTEM CASINGS 16 ADVANCED ELECTRONIC/ELECTRICAL 5 25437_DDL_WarrantyBook.indd 5
GOLD GOL D WA R R A NTI E S Subject to the terms and conditions of the warranty being fully complied with, the items listed below will be covered against Mechanical or Electrical breakdown. Any item not specifically mentioned is not covered. ENGINE Rocker assembly (rocker shaft, arms and pushrods) valves, (excluding burnt or pitted valves) springs and guides, cylinder head (excluding cracks) and gasket, oil pump, pistons and rings, cylinder bores, connecting rods, gudgeon pins, crankshaft and bearings flywheel and starter ring gear, camshaft and cam followers, timing gears & dephaser pulley, chains and belts, (providing proof of manufacturer s recommendations for changing is supplied) G EA R B OX - M AN UAL Failure of the following internal mechanical parts:gears, synchromesh hubs and rings, selectors, shafts, bearings, and bushes, (Includes transfer gears), gear lever assembly. G EA R B OX - AUTOM ATIC Failure of the following internal mechanical parts:shafts, gears, (includes transfer gears) clutches, brake bands, valve block, valves, governor, oil pump and internal seals, bearings and bushes, servo and modulator valve, gear lever assembly. TO RQU E CONVERTE R Failure of any internal mechanical parts and the transmission connecting plate. CONTI N U OUSLY VAR IAB L E TR A N SMISSIO N S Failure of internal mechanical parts: Clutches, planetary gears, reduction gears, shafts, variable pulleys, thrust link drives, internal seals, bushes and bearings. D I F F E R E NTIAL Failure of the following internal mechanical parts:crown wheel and pinion, differential unit, gears, shafts, bearings and bushes, thrust washers and spacers. C LUTC H Mechanical breakdown of the centre plate, pressure plate, operating cable, master and slave cylinders, clutch release fork, release bearing and pedal ratchet assembly. (excluding general wear and tear), (oil contamination claims, centre plate only). (excludes dual mass flywheel). F RO NT WH E EL D R IVE Drive shafts including constant velocity joints, universal joints, (excluding gaiters) hub and disc assembly incorporating wheel bearings. 6 R EA R WH EEL D R IVE Half shafts, rear wheel external drive shafts including constant velocity joints, universal joints and couplings. (excluding gaiters) hub and drive flange incorporating wheel bearings. 25437_DDL_WarrantyBook.indd 6
GOLD P RO P S H A F T Failure of the prop shaft, including universal joints, couplings and bearings. CO OL I NG SYSTEM Water pump, viscous fan coupling and thermostat FU E L SYSTE M ( Petro l/ D i es el) Fuel injection, lift and pressure pumps (mechanical and electrical) fuel injectors, pressure regulator, air flow meter, sensors and electronic control units, electronic carburettor sensors and motors. SU S P E NS I O N Coil springs, shock absorbers and strut mounting, ball joints, bushes, self levelling suspension units, pumps and valves STE E R I NG ( I N C LU D I NG PAS) Steering rack and pinion, idler box, steering column shaft and adjuster mechanism, power steering pump and electronic steering motor, suspension and steering ball joints (gaiters are excluded). B R A K I NG SYSTEM Brake master cylinder, diesel vacuum pump, wheel cylinders, servo, restrictor valve, brake callipers, compensator and servo assistance unit, ABS systems (pump, sensors and control unit etc), handbrake control, cables and linkages, electronic stabilising systems. E L E CTR I CA L SYSTE M Starter motor and solenoid, pre-engagement mechanism, alternator, regulator, indicator flasher relay, front and rear windshield wiper and washer motors, horn, headlamp adjuster motor, sunroof motor, instrument panel assembly (rev counter, gauges etc), relays, voltage regulator, fuel tank sender, radiator cooling fan motor, heating fan motor and rheostat, thermostat sensor, electric door locking solenoids and motors, electric window and sunroof motors, electric seat motor adjusting mechanism, switches (rotary switch/headlamp switch etc) sensors. Remote locking key and key reader. A DVA N C E D E L ECTRON IC/IG N ITION ECU (Electronic ignition control module), UCH (Electronic control unit), distributor, electronic spark control, detonation sensor and controller, cruise control unit, ignition coil. CAS I NG S Failure of the following parts:engine, gearbox and rear axle casings. N.B. Only in the event of damage brought about by failure of a covered component. SU N DR I E S Sundries such as coolant, lubricants, fluids, oils, filters and other working materials are covered if their replacement is necessitated due to a valid claim and the vehicle is not within 1,000 miles or one month of its next service. OI L S EA LS AN D GASK E TS 7 Oil leaks that necessitate the removal of the engine, gearbox/drive unit or differential unit to carry out the repairs only are covered. 25437_DDL_WarrantyBook.indd 7
P L AT I N U M P L ATI N UM WA R R A NTI ES Subject to the terms and conditions of the warranty being fully complied with, in addition to the items covered by the Gold part scheme, the following additional items are covered against Mechanical Breakdown. TR A NS M I SSION Dual Mass Flywheel. FOU R WH E EL D R IVE Half shafts, drive shafts, constant velocity joints, universal joints and couplings, Four Wheel Drive unit. TU R B O C H ARG ER (Where factory fitted by manufacturer) E L E CTR I CAL Satellite navigation and receiver units, audio systems and computers. The air bag system itself is not covered as failure is quite rare. If the air bag fails to deploy or has deployed this is normally covered by the manufacturers warranty or your own car insurance. Repairs or replacement wiring looms are covered up to a maximum of 500. OTH E R Air conditioning system pipes, Catalytic Converter, Power Steering pipes. A L A R M SYSTE MS AN D IMMOB I LISER S Alarm systems and immobilisers are covered provided they were factory fitted by the vehicle manufacturer as part of the vehicles original specification. 8 25437_DDL_WarrantyBook.indd 8
US E D V E H I C L ES Before you took delivery of your vehicle it should have received a pre-delivery inspection and service which should be recorded in the servicing schedule. If this has not been completed for any reason, please contact us immediately so that we can update your documentation. In the unlikely event that this basic routine has not been undertaken, we will do so free of charge provided we receive notification within 28 days of purchase. This service must at least include the following:- SERVICI NG SH EDULE SERVIC I NG S C H E D U LE Change engine oil and filter. Check oil levels in differential and gearbox, topping up where necessary. I M PO RTA NT NOTE In order to maintain the validity of your Warranty, you must carry out normal driver checks and maintenance and have the vehicle maintained in line with the Manufacturer s Service Schedule. As proof of this you should ensure the appropriate service panels are completed and stamped where appropriate. Please retain the relevant invoices which must be provided in the event of a claim. A maximum allowance of 1,000 miles or 1 month either side of the stipulated mileage or time is permitted. It is an express term of this warranty that, unless otherwise agreed in writing, all servicing must be carried out by one of the authorised repair centres listed on page 13. 9 25437_DDL_WarrantyBook.indd 9
TERMS AND CONDITIONS TERMS A N D CO N D ITI O N S GENERAL 1. This warranty is supplied with the intention of providing you, the customer, with additional protection on your purchase. In the event that any item excluded or not otherwise covered by this warranty may develop a fault, you may still be entitled to claim under your statutory rights. In the event of any such failure please contact the Supplying Dealer. Your statutory rights are not affected. 2. This warranty is not transferable to other owners or vehicles unless agreed in writing with the Supplying Dealer. 3. The Warranty Holder cannot cancel this warranty. 4. Vehicle recovery and roadside assistance are excluded from cover. D EA L E R S OB L IGATIONS 10 5. The Supplying Dealer undertakes, subject to these terms and conditions, to carry out the repairs (or reimburse expenses incurred if agreed) in making good mechanical failure of the parts covered by the warranty. 6. The Part Scheme covered by the warranty is recorded on the warranty proposal form. Any item not specifically mentioned is not covered. 7. The maximum liability per claim is recorded on the warranty proposal form. The cost of the repairs shall not, in total, exceed the maximum liability per claim. There is no limit to the number of claimable occurrences, save the total value of claims throughout the period of the warranty shall not exceed the retail value of the vehicle. 8. The Supplying Dealer s obligations under this warranty will run from the date of sale for the time period / mileage recorded on the warranty proposal form. 9. The Supplying Dealer shall be released from all liabilities and obligations under this warranty, if the terms and conditions of the warranty are not complied with. 10. The Supplying dealer will be released from all liability should it be discovered that the odometer has been fraudulently disconnected or tampered with. 11. The Supplying Dealer reserves the right to specify the use of guaranteed reconditioned or exchanged parts. Liability for parts to be limited to the cost of these items. 25437_DDL_WarrantyBook.indd 10
12. The vehicle must be maintained in line with the Manufacturer s recommended service schedule. A maximum allowance of 1000 miles or 1 month either side of the stipulated mileage or time is permitted. 13. To take reasonable care of the vehicle in particular to carry out usual driver checks and maintenance including (but not limited to) tyre pressures, oil level, water levels. EXC LU S I ONS 14. This warranty does not cover: TERMS AND CONDITIONS C U STOM E R OB L IGATIONS (a) Vehicles used in any sort of competitions, racing, track days, hire, reward, gain, self drive hire, hackney carriage, taxi work. (b) Normal service parts such as tyres, filters, spark plugs, fan belts, exhausts etc. or faults resulting from gradual deterioration consistent with the vehicle s age and mileage at the time of claim. (c) Any defect resulting, in whole or in part from unsatisfactory, improper or unauthorised work, or by the fitting of replacement parts, experimental units or modifications other than those approved by the vehicle Manufacturer. (d) Defects caused by accidental damage, misuse, neglect,water ingress, external sources, or failure of any item not covered by the warranty. (e) Any defect drawn to the customer s attention, in existence prior to the commencement of this warranty, or occurring during the Manufacturer s own warranty period, items subject to recall by the Manufacturer for repair or replacement or any claim resulting from manufacturing defect or faulty design. (f) Consequential loss or damage of any kind. (g) Body panels, paint and interior trim, door and boot locks, petrol tanks, glass of any description. 11 25437_DDL_WarrantyBook.indd 11
CLAIMS MANAGEMENT C L A I M S M ANAG E MENT 15. In the event of an occurrence giving rise to a claim, the defect must be reported to the Supplying Dealer as soon as possible and at the latest within 14 days of the occurrence. 16. All repairs must be authorised by the Supplying Dealer before any work is carried out. Unauthorised work is not covered by this warranty. 17. The Supplying Dealer reserves the right to subject the vehicle and/or damaged parts to expert assessment and the decision of the appointed assessor will be final and binding on both parties. 18. All parts replaced during the course of the repair become the property of the Supplying Dealer. 19. Where the dealer has agreed to work being carried out elsewhere, payment will only be made on production of the relevant receipted invoice. Under no circumstances will work be authorised to non-vat registered business and therefore any non-vat invoices will not be paid. 20. All matters relating to an event giving rise to a claim must be included in a single claim. D E F I N ITI ONS MECHANICAL FAILURE Actual breaking or burning out of any of the components listed. RECORDED MILEAGE The mileage recorded on the odometer at the time of purchase. This should not be considered as giving any indication of the miles covered by the vehicle. MAXIMUM PAYMENT The maximum amount, inclusive of V.A.T. payable on any one claimable occurrence. 12 25437_DDL_WarrantyBook.indd 12
S J COOK & SONS Station Road Bristol BS15 4XX S J COOK & SONS Bushacre Business Park Locking Road Weston-Super-Mare North Somerset BS22 8NL Tel: 0117 9579 700 Fax: 0117 9579 702 Email: enquiries@carcogroup.co.uk Tel: 01934 414 007 Fax: 01934 419 713 Email: enquiries@carcogroup.co.uk CITY MOTORS Pioneer Park Whitby Road Bristol BS4 3QL Tel: 0117 972 3030 Fax: 0117 972 8822 Email: enquiries@carcogroup.co.uk CITY MOTORS Castle Court St Philips Causeway Bristol BS4 3AX Tel: 0117 977 8881 Fax: 0117 971 3221 Email: enquiries@carcogroup.co.uk MY GARAGE Station Road Kingswood BRISTOL BS15 4XX MY GARAGE 301 Farendell Road Emersons Green BRISTOL BS16 7FF 25437_DDL_WarrantyBook.indd 13 A U T H O R I S E D R E PA I R C E N T R E S AUTH O R I S ED R EPAI R C ENTR ES Tel: 0117 957 9708 Fax: 0117 957 9709 Email: enquiries@mygaragebristol.co.uk Tel: 0117 970 1346 Fax: 0117 956 5041 Email: enquiries@mygaragebristol.co.uk 13
H OW TO MA K E A C L A I M HOW TO M A KE A C L A I M 1. 2. 3. 4. 5. 6. 7. 8. Establish that the part(s) directly causing the breakdown are covered by this Guarantee and the terms of the Guarantee have been adhered to. Contact Guarantee Claims Service on 01767 310009. Guarantee Claims Service will advise you on the appropriate cause of action to confirm your Guarantee validity and arrange for the repair authorisation to be progressed. Repairs must not be carried out without authorisation. The Repairing Dealer will normally be the Supplying Dealer. If the Supplying Dealer is not the repairer, take your vehicle to the nominated repairer and obtain a detailed written estimate of the repair cost. The written estimate must be forwarded to Guarantee Claims Service immediately. The authority to dismantle any part(s) must be given by the Guarantee holder to the repairer. On acceptance of the claim, the Supplying Dealer will reimburse the Guarantee holder with the dismantling cost as part of the total claim, up to the maximum liability indicated - see proposal form inside front cover. However, if on dismantling, the Supplying Dealer is advised that it has no liability then the Guarantee holder must bear the cost of the said dismantling. Any costs in excess of the said sum are the Guarantee holder s liability. In the event of any doubt as to liability, the Supplying Dealer reserves the right to submit the vehicle for expert inspection. The right to specify the use of guaranteed re-conditioned or exchange units is reserved by the Supplying Dealer. Liability for parts to be limited to the cost of these items. Where repairs are not carried out by the Supplying Dealer or an authorised repairer the garage may, in some cases, ask the Guarantee holder to settle the account in full and you submit the claim to: Guarantee Claims Service, Mead House, 34 Shortmead Street, Biggleswade, Beds SG18 0AP. T M S N o D o T M S I M PO RTANT NOTE N o You must contact the Supplying Dealer before any work is carried out. PAYM E NT PROC E D U R E On completion of the authorised repairs, a full detailed invoice (listing parts, labour and VAT) must be submitted. Indicate clearly to whom payment is to be made. If Service proof is needed, you must include the original Service invoices for services and the dealer stamped service docket. VAT D o T If the Warranty holder is VAT registered, the VAT element will not form part of any claim. M S N 14 o 25437_DDL_WarrantyBook.indd 14
SERVICING RECORD 1 2 3 4 5 6 PRE-DELIVERY INSPECTION 2ND SERVICE Due no later than.............................. or at a mileage of no more than................ This service date................................ This service date................................ Mileage........................................ Mileage........................................ Signed......................................... Signed......................................... Next service due date........................... Next service due date........................... or mileage..................................... or mileage..................................... 3RD SERVICE 4TH SERVICE Due no later than.............................. Due no later than.............................. or at a mileage of no more than................ or at a mileage of no more than................ This service date................................ This service date................................ Mileage........................................ Mileage........................................ Signed......................................... Signed......................................... Next service due date........................... Next service due date........................... or mileage..................................... or mileage..................................... 5TH SERVICE 6TH SERVICE Due no later than.............................. Due no later than.............................. or at a mileage of no more than................ or at a mileage of no more than................ This service date................................ This service date................................ Mileage........................................ Mileage........................................ Signed......................................... Signed......................................... Next service due date........................... Next service due date........................... or mileage..................................... or mileage..................................... 25437_DDL_WarrantyBook.indd 15
City Motors I S J Cook & Sons Head Office: Pioneer Park, Whitby Road, Bristol, BS4 3QL Tel: 0117 9723 030 Fax: 0117 9728 822 www.carcogroup.co.uk enquiries@carcogroup.co.uk 25437_DDL_WarrantyBook.indd 16
WARRANTY PROPOSAL FORM NOTES Warranty Number................................. CUSTOMER DETAILS (PLEASE USE BLOCK CAPITALS) Are you VAT registered? YES NO Name............................................. Initials................................... Address......................................................................................... (cont)........................................................................................... Postcode........................................... Tel No.................................... VEHICLE DETAILS Reg. No............................................ Date of 1st Reg........................... Make/Model.................................................................................... Date of Purchase................................................................................ Present Recorded Mileage.......................... Purchase Price......................... The Mileage is quoted only to assist you in knowing when services become due. PART SCHEME PURCHASED GOLD PLATINUM WARRANTY PERIOD AVAILABLE 3 months/3000 miles* Claim not to exceed 1000 12 months/12000 miles* Claim not to exceed price of vehicle 24 months/24000 miles* Claim not to exceed price of vehicle *whichever is sooner OPTIONAL NATIONAL BREAKDOWN ASSISTANCE (This is a separate agreement. Only valid with an agreement Number). YES - Agreement Number... NO Dealer s Stamp............................. I have read and agree to be bound by the terms and Conditions of this Warranty. Customer s Signature.............................. Date..................................... This Warranty is in addition to and does not detract from your statutory rights, which remain unaffected. Information on your statutory rights may be obtained from your local CAB or Trading Standards Office. 25437_DDL_NCR.indd 1-2 15/04/2011 08:55