1 ORANGE COUNTY TAX COLLECTOR SCOTT RANDOLPH INDEPENDENTLY ELECTED TO SERVE ONLY YOU Leading Florida Forward www.octaxcol.com
What does the Tax Collector do? 2 Three Areas of Concentration Property Taxes (2013 Tax Roll) Real Property Tax Collection $1,472,817,411 Tangible Property Tax Collection $139,589,659 Local Business Tax Receipt (2014) 72,115 Business Licenses $3,935,263.11 Fees Collected State DMV (Driver Licenses, Tag & Title) (2014) 1,011,138 Tag Renewals 340,773 Driver Licenses 215,796 Title Transfers 20,358 Passed Road Tests
Transaction In Fiscal Year 2013/14 3 In Person Transactions 1,163,416 Tag Renewals: 547,461 Driver s Licenses: 330,730 Titles: 184,273 Property Taxes: 67,400 Business Tax Receipts: 33,352 Mail Transactions 443,115 Tag Renewals: 196,149 Titles: 35,194 Property Taxes: 178,819 Property Taxes (through Mortgage Co. s): 180,909) Business Tax Receipts: 32,953 Online Transactions 323,374 Tag Renewals: 283,638 Property Taxes: 30,467 Business Tax Receipts: 9,269 A total of 2,113,830 transactions in the last fiscal year! Plus 331,837 Phone Calls Answered!
Modernizing Operations 4 Tag Renewals by Fiscal Year 625,000 525,000 61% 607,941 58% 53% 50% 578,856 547,461 532,810 In-Person On-Line Mail 425,000 325,000 225,000 125,000 21% 211,788 176,948 23% 229,630 190,635 28% 282,161 31% 317,516 196,149 197,810 25,000 18% 19% 19% 19% 2012 2013 2014 2015-75,000
Modernizing Operations 5 Redesigned website in October 2013. Bounce rate went from more than 40% down to less than 8%. Effective Marketing of On-line Convenience. Renewal notice inserts. On-line advertising. Tag Express! People can renew on-line and have their tag renewal waiting for them at the office. Only Tax Collector in state.
Goals and Obstacles 6 Tag Renewal Kiosks Send renewal notices by email. State law continues to allow numerous entities to put holds on tag renewals without integration of payment. State DMV running a 30 year old database and controls the data.
Federal Real ID Act of 2005 7 Beginning 2010, Florida began requiring all Driver Licenses to be Real ID compliant Process requires each of the following documents: Original Birth Certificate (or equivalent) Proof of Social Security Number 2 Proofs of Address Every person with a photo ID has to come into the office between 2010 and 2017 for compliance
Driver Licenses Transactions by Calendar Year 8 400,000 350,000 300,000 294,449 340,773 357,000 250,000 200,000 201,444 150,000 100,000 50,000 0 2012 2013 2014 2015 (Proj.) 77% increase in Driver License transactions from 2012-2015
Road Test Transactions by Year 9 35,000 30,000 32,000 25,000 20,000 15,000 10,000 15,615 20,358 5,000 0 1,698 2012 2013 2014 2015 (Proj.)
Meeting the Challenges 10 Added 25 new front line employees more than half are bi-lingual. Opened our newest office at Dean Rd. & University Blvd. Opened a new office on Sand Lake Rd. that provides south Orange County with driving test services for the first time
Meeting the Challenges 11 Expanded Appointments Average Wait Time for Appointments is less than 5 minutes! Control Your Day QLess coming in 2015! First in the state with this technology.
12 Oh, yeah, we do Property Taxes, too
An Advocate for Taxpayers 13 Protecting Non-Profits and Churches And See All the Non-Ad Valorem Assessments
An Advocate for Taxpayers 14 Protecting Taxpayers from Taxing Authority Mistakes Keeping Back Assessments Off Tax Bills. More outreach before taxes go delinquent.
Problem Solver for Local Govt s. 15 Cleaning Up the Tax Rolls More than 3,000 parcels with county-held tax certificates. More than $2,500,000 owed in back taxes. Parcels sitting in limbo not going to good use. Through our efforts, we collected more than $1,250,000 before tax deed sale. Orange County is moving through the outstanding certificates. Either someone will bid at tax deed sale or the land will be available for purchase through County.
Other Property Tax Reforms 16 Implemented Single Simultaneous Bidder rule to allow local bidders to get involved in tax certificate auctions. Make disbursements at any time needed by taxing authority. Aggressive pursuant of unpaid tangible property taxes owed.
Where does our Budget Come From? 17 Statutory fees to ensure the collection of Property Taxes in Orange County for the 2012 Tax Roll was around $24 million. We returned more than $18 million to Orange County at the end of our 2012/13 fiscal year in unused fees Thus, we did for $6 million what Florida Statutes allotted $24 million. This is 0.38% of total taxes collected.
Hernando Orange Sarasota Lake Gadsden Bay Pasco Palm Beach Clay Brevard Okeechobee Seminole Indian River Pinellas Santa Rosa Hillsborough Escambia Holmes Flagler Columbia St. Lucie Baker St. Johns Desoto Washington Alachua Suwannee Polk Manatee Levy Osceola Leon Lee Highlands Hardee Jackson Bradford Union Citrus Putnam Okaloosa Charlotte Martin Jefferson Collier Hamilton Nassau Hendry Walton Liberty Monroe Taylor $60.00 Maintaining Efficiency Through Effectiveness Personal Services & Operating Expenses Budget Per Capita (FY 2013/14) $50.00 $40.00 $30.00 $20.00 $10.00 $0.00 Average ($27.07) 38% Below the Average of other Tax Collectors Median ($25.54) 34% Below the Median of other Tax Collectors Source: Florida Department of Revenue
Hernando Gadsden Orange Lake Seminole Bay Sarasota Clay Hillsborough Brevard Okeechobee Pinellas Polk Indian River Pasco Santa Rosa Escambia Flagler Alachua Columbia Desoto Suwannee St. Lucie Leon Palm Beach Washington Levy Highlands Holmes St. Johns Lee Baker Manatee Osceola Jackson Hardee Union Bradford Putnam Citrus Okaloosa Martin Charlotte Jefferson Collier Hamilton Nassau Hendry Walton Liberty Monroe Taylor Maintaining Efficiency Through Effectiveness 19 $60.00 $50.00 Personal Services & Operating Expenses Budget Per Capita FY 2014/15 $40.00 $30.00 $20.00 $10.00 $0.00 36% Below the Average of other Tax Collectors 42% Below the Median of other Tax Collectors
Contact information 20 Scott Randolph, Orange County Tax Collector Srandolph@OCTaxCol.com 407-836-2705 Robert Walters Rwalters@OCTaxCol.com 407-836-2709 Skip the Lines and Renew Online at www.octaxcol.com