Extended Warranty for John Deere AG & Turf Equipment and AMS Components Protection You Deserve Value You Expect!
TRAINING AGENDA PowerGard Programs Available - AG / Turf Equipment & AMS Why Sell PowerGard Protection Plans? Dealer Benefits Customer Benefits Successful Dealer Profile/Requirements Equipment Programs - Overview AG Equipment (6 Programs = have Engine & Powertrain Coverage available) (5 Programs = have Full Machine Coverage available) - Full Machine available on tractors, sprayers, combines, SPFHs, & cotton harvesters Turf Equip (4 Programs = Eng & Powertrain -or- Full Machine coverage) AMS Components (receivers, processors, displays) full replacement coverage Eligibility Parameters vary by equipment type Purchase Order & Contract Processing Procedures Marketing/Sales Tips PG Inspection & Certification (Used, beyond basic warranty Combines/Tractors)
POWERGARD PROTECTION PLAN EXTENDED WARRANTY COVERAGE What is PowerGard Protection? Covers Mechanical Breakdown caused by a defective component due to faulty materials, or original workmanship, for John Deere; AMS Components (receivers, processors, displays) Tractors, Sprayers, Combines, Cotton Harvesters, Windrowers, SPFHs, Commercial Mowers, Gators, and Golf & Turf equipment Limited (engine & powertrain) coverage exists for: all AG / Turf Equip. Programs Comprehensive (full machine) coverage for: Tractors, Sprayers, Combines, SPFH, Cotton Harvesters (AG), Gator/UV s, Commercial Mowers, Golf & Turf (Turf), and AMS Components Both Limited (AG/Turf) & Comprehensive (Turf) contracts always exclude: - Parts or components covered under a separate manufacturer s warranty (i.e. tires, batteries, etc) - High wear and maintenance items (i.e. belts, hoses, fuses, paint, decals, etc.) - Attachments or aftermarket options See PowerGard Protection contract for details & conditions/limitations PowerGard is NOT insurance. Dealership employees do not have to be licensed to sell!
DEALER BENEFITS Increase bottom-line margins & profits (via contract mark-up)! Move used inventory quicker @ higher selling prices! Ties customer to the JD dealership for future repairs (vs. IRSs)! Increase future dealership parts/service revenues & profits! Move genuine John Deere parts as required in PG contract terms! Up-front repair costs paid directly to dealership (Parts paid @ List $) Reduces special allowance exposure/expenses for dealers! Increase customer satisfaction when failures do occur under the contract!
CUSTOMER BENEFITS Peace of mind (with budgeted payments) Reduced down time (contracts pay for large repairs) Increased value at resale or on time of trade-in No pre-approvals needed on covered repairs Repair costs (less any deductible) paid directly to dealership (no pre-payments) Provides protection from catastrophic losses, up to the full value of the unit Flexible coverage terms to meet customer ownership periods and annual usage Helps control the owner s total cost of equipment ownership Finance through JDC, Farm Plan, etc. Transferable coverage to next owner with no transfer fees/paperwork
SUCCESSFUL DEALER PROFILE POWERGARD PROGRAMS For JD Dealerships to be successful and profitable with PowerGard Protection extended warranty programs, they must: Offer the plans to every customer, every time ( be consistent) Communicate the coverage clearly ( Limited or Comprehensive ) Communicate any deductibles clearly to the customer ( their risk ) Document purchases/rejections at T.O.S. (JD P.O./PG reject form) Communicate between departments (sales, service, office/admin) Standard process for PG Inspection/Cert - (documents, mail time) Process PPP contracts timely, and accurately (standards-weekly)
AG EQUIPMENT PROGRAMS PowerGard Protection - Eligible for John Deere: Tractors - (New or Used beyond warranty/certified) Combines - (New or Used beyond warranty/certified) Cotton Harvesters (New) Self-Propelled Sprayers - (New) Self-Propelled Forage Harvesters - (New) Windrowers - (New )
TRACTORS AVAILABLE PLANS Plan A Available on all new JD CUTs, through 9000 4WD tractors All Coverage Terms are in: Total Months & Total Hours and include the basic warranty terms. Must be within Deere Basic Warranty to purchase coverage Customers can purchase Limited (engine & powertrain) or - Comprehensive (full machine) coverage. Plan B Available on all used (out of warranty) JD tractors & combines All Coverage Terms are in: Total Months & Total Hours Total Months are from delivery date Total Hours are added to current hr Must be Inspected, Fluid Tested and Certified prior to offering and purchase Customers can purchase Limited (engine & powertrain) coverage only under Plan B.
PLAN A NEW TRACTORS ELIGIBILITY CHART John Deere Basic Warranty: Full Machine - 24 months/2000 hours New Tractors = still under basic warranty Basic Warranty Start Date 12 months / 1000 hrs 24 months 2000 hrs Grace Period Lowest Price Possible No Inspection/Certification required Delayed Purchase Period 40% Rate Surcharge Applies No certification required Coverage Forms Available: Comprehensive (full machine) Limited (engine & powertrain) Deductibles : $100 deductible for CUT Tractors $250 deductible for 5000 & 6000 Series $500 deductible for 6R s, 7000 & 8000 Series $750 deductible for 9000 Series (4WDs) See PowerGard Protection contract for complete details
PLAN B USED TRACTORS ELIGIBILITY CHART John Deere Basic Warranty: Basic Warranty Start Date Full Machine - 24 months/2000 hours Used Tractors = beyond basic warranty, in dealer inventory, & Certified 24 months / 2000 hrs 10 yrs old 5000 hrs Basic Warranty No Inspection/Certification required Used, Beyond Warranty Units must be held for sale in dealer inventory. Inspection/Certification & Approval is required Coverage Forms Available: Limited (engine & powertrain) Deductibles : $100 deductible for CUT Tractors $250 deductible for 5000 & 6000 Series $500 deductible for 6R s, 7000 & 8000 Series $750 deductible for 9000 Series (4WDs) See PowerGard Protection contract for complete details
PLAN A NEW TRACTORS TIME/HOUR OPTIONS Coverage term options include the John Deere Basic Warranty for tractors. [ Basic Warranty = 24 months / 2000 hours ] Total Months Available 36 total months 48 total months 60 total months 72 total months * These total hours are only available in 36 and 48 total month terms. Check the program PowerGard web site and contract forms for complete details of available plan terms. Total Hour Options Available 1500 total hours 2000 total hours 2500 total hours 3000 total hours 3500 total hours 4000 total hours 4500 total hours 5000 total hours *6000 total hours *7500 total hours
PLAN B USED TRACTORS TIME/HOUR OPTIONS Coverage term options (total months) begin upon used delivery receipt date. Total coverage hours are added to the current hour meter reading upon delivery. Check the program PowerGard web site and contract forms for complete details of available plan terms. Total Months/Total Hours 6 months / 500 hours 12 months / 500 hours 12 months / 1000 hours 24 months / 500 hours 24 months / 1000 hours 24 months / 1500 hours 24 months / 2000 hours 36 months / 500 hours 36 months / 1000 hours 36 months / 1500 hours 36 months / 2000 hours *Only Limited (engine & powertrain) coverage is available under Plan B * Tractors must be no more than 10 years old and have no more than 5000 engine hours to be eligible. * Tractors must be fluid tested (with normal results) and also undergo an inspection (with all components in good working condition)
PLAN A NEW TRACTORS COMMERCIAL APPLICATIONS Commercial Applications means land leveling, land planing, grading, or mining operations, other than mowing or normal agricultural operations (disking, ripping, tilling, etc.) Commercial applications must be added if the tractor has, is, or ever will pull a scraper Does not apply to tractors under 100 PTO HP Commercial price is 2.75 X the standard PG rates If Commercial Applications is not specified, and additional fee is not paid, contract is invalid (if scraper related loss) PowerGard is not available on select 8020/9020 s when scraping (due to no basic warranty- per TT Bulletin #366.)
INSPECTION/ CERTIFICATION Inspection/Certification is required for: - All Plan B contracts (on used, out of warranty combines & tractors, held for sale in dealer inventory): Procedures: 1. Order test kit via JD Parts System (# CM23882 (Australia) and # CM23882NZ (New Zealand) 2. Complete the PG Inspection & Certification form (or online via MFP) - Complete and e-mail the forms (Part A & B) to: SharedPPP@JohnDeere.com 3. Pull & submit fluid samples to ALS Labs with copy of Part A of form 4. Complete all mandatory & safety PIPS 5. Review fluid test results & complete any needed corrective actions 6. Once certified, apply PowerGard certified decal or cling. 7. Market/sell PowerGard contract, or promote Certification PG Certification is good for 12 months/250 engine hours
PLAN A (New) & PLAN B (Used) COMBINES ELIGIBILITY CHART John Deere Basic Warranty: Start Basic Warranty Full Machine - 12 months/unlimited hours Engine - 24 months/2000 hours 95 days / 100 hrs 12 mo. / 1000 hrs 6 yrs / 1500 hrs Plan A Grace Period Plan A Delayed Purchase Plan B Lowest Possible Price 40% Surcharge No Certification required Limited (engine & powertrain) Coverage Engine and Powertrain Coverage, plus: Cylinder drive gear case all components inside, Reverser gear case all components inside. Available for Plan A or Plan B eligible units $500 deductible per work order See PowerGard Protection contracts for complete details Certification is Required for all out-of-warranty units * Limited PPP coverage only avail Comprehensive (full machine) Cov. Provides full machine coverage, less high-wear or maintenance items. Also not covered are tires, batteries, radios, and AMS components and/or software. ONLY available on Plan A (in warranty) units $250 deductible per work order
PLAN A (New) NEW COMBINES TIME/HOUR OPTIONS Total Time and Hour Plan A Options Include the underlying JD Basic Warranty of 12 months Total Months Available *24 total months* 36 total months 48 total months 60 total months 72 total months * Engine Coverage provided under Deere Basic Warranty of 24 month / 2000 hours on all AG products. The 24 month options provide transmission coverage. Check the program PowerGard web site and contract forms for complete details of available plan terms. Total Hour Options Available 500 total hours 750 total hours 1000 total hours 1250 total hours 1500 total hours 1750 total hours 2000 total hours 2500 total hours 3000 total hours 3500 total hours 4000 total hours
PLAN B (Used) USED COMBINES TIME/HOUR OPTIONS Total Time and Hour Plan B Options Total Months after the Used Delivery Reciept. Total Hours purchased are for operation beyond the current hour reading at time of sale. Plan B Used [Used Combines beyond basic warranty] Combines must be <6 yrs old/,1500 eng hrs. 12 months / 250 hours 12 months / 500 hours 24 months / 500 hours 24 months / 1000 hours 36 months / 750 hours 36 months / 1500 hours Check the program PowerGard web site and contract forms for complete details of available plan terms.
CERTIFICATION PROCESS 1. Order ALS test kit (# CM23882 (Australia) # CM23882NZ (New Zealand) 2. Certification time with Service Dept. (~1 to 2 hours w/ short form) 3. Perform visual & mechanical inspection and complete the inspection/certification form 4. Pull samples [coolant, engine oil, & transmission/hydraulic fluids] 5. Submit fluid samples to: ALS Tribology Labs * Using the pre-paid postal envelopes contained in each kit for each sample. 6. Review results when complete - All have to be normal 7. Complete any necessary/corrective actions Dealers are responsible for certifying all units in the I/C parameters PRIOR TO quoting, selling and processing PPP contracts!
PLAN A (New) COTTON HARVESTERS ELIGIBILITY CHART John Deere Basic Warranty: Start Basic Warranty Full Machine - 12 months/unlimited hours Engine - 24 months/2000 hours 95 days / 100 hrs 12 mo. / 1000 hrs Plan A Grace Period Plan A Delayed Purchase Used (beyond warranty) Cotton Harvesters are not eligible Lowest Possible Price 40% Surcharge No Certification required Limited (engine & powertrain) Comprehensive (full machine) Cov. Engine & Powertrain, plus: Provides full machine coverage, less highwear or maintenance items. Also not covered Unit drive hydrostatic pump Unit drive hydrostatic motor are tires, batteries, radios, and AMS Available on Plan A units components and/or software. $500 deductible per work order Available on Plan A units $500 deductible per work order See PowerGard Protection contracts for complete details
PLAN A (New) NEW COTTON HARVESTERS TIME/HOUR OPTIONS Total Time and Hour Plan A Options Include the underlying JD Basic Warranty of 12 months Total Months Available 24 total months* 36 total months 48 total months 60 total months 72 total months * Engine Coverage provided under Deere Basic Warranty of 24 month / 2000 hours on all AG products. These options provide transmission coverage. Check the program PowerGard web site and contract forms for complete details of available plan terms. Total Hour Options Available 500 total hours 750 total hours 1000 total hours 1250 total hours 1500 total hours 1750 total hours 2000 total hours 2500 total hours 3000 total hours 3500 total hours 4000 total hours
PLAN A CONTRACT UPGRADES Plan A contracts can be upgraded starting in June 2018. Upgrades are allowing a customer to purchase more months, more hours (or both). Upgrades are only available on: Tractors - (Plan A plan terms only) Combines - (Plan A plan terms only) Cotton Harvesters (Plan A plan terms only) Self-Propelled Sprayers - (Plan A plan terms only) Note: Upgrades can only be with the same original coverage type (Limited or Comp). Coverage type changes or Comp to Limited downgrades are not allowed.
SELF PROPELLED FORAGE HARVESTERS SPFH ELIGIBILITY CHART John Deere Basic Warranty: Full Machine - 12 months/unlimited hours Engine - 24 months/2000 hours Start Basic 95 days / Warranty 100 hrs 12 mo. / 1000 hrs Plan A Grace Period Lowest Price No Certification Plan A Delayed Purchase 40% Surcharge No Certification required Plan B Not Available Beyond Basic Warranty Limited Coverage Engine and Powertrain coverage + some miscellaneous components $500 deductible per work order Comprehensive Coverage Covers all main components less tires, batteries, radios etc. Similar coverage to basic warranty. Excludes wear & maintenance items $500 deductible per work order See PowerGard contracts for details!
SELF PROPELLED FORAGE HARVESTERS LIMITED (Engine & Powertrain) COVERAGE MISCELLANEOUS COV. COMPONENTS Engine Powertrain Length of cut transmission Bevel gearbox drive (Right angle gearbox) All hydraulic pumps & motors Reverser motor Roll spacing adjusting motors Shear bar adjustment motors Horizontal and vertical sharpening stone adjustment motors Spout flap adjusting motor Power distribution circuit board Relay diode circuit board Electric motors that work only when the cutter head is engaged See PowerGard contract for details!
SELF-PROPELLED FORAGE HARVESTERS TIME/HOUR OPTIONS Limited (Engine & Powertrain) Total Time and Hour Options Includes the underlying JD Basic Warranty of 12 months 24 months / 500 hours* 48 months / 1000 hours 24 months / 1000 hours* 48 months / 2000 hours 24 months / 2000 hours* 48 months / 3000 hours 36 months / 750 hours 60 months / 1200 hours 36 months / 1500 hours 60 months / 2500 hours 36 months / 3000 hours 60 months / 3000 hours * Engine Coverage provided under Deere Basic Warranty of 24 month / 2000 hours on all AG products. These options provide transmission coverage.
SELF-PROPELLED FORAGE HARVESTERS TIME/HOUR OPTIONS Comprehensive (Full Machine) Total Time and Hour Options Includes the underlying JD Basic Warranty of 12 months 24 months / 600 hours* 36 months / 900 hours 24 months / 900 hours* 36 months / 1500 hours 24 months / 1200 hours* 36 months / 1800 hours 24 months / 2000 hours* 36 months / 2500 hours 24 months / 2500 hours* 36 months / 3000 hours * Engine Coverage provided under Deere Basic Warranty of 24 month / 2000 hours on all AG products. These options provide transmission coverage.
WINDROWERS ELIGIBILITY CHART John Deere Basic Warranty: Full Machine - 12 months/unlimited hours Engine - 24 months/2000 hours Start Basic 95 days / Warranty 100 hrs 12 mo. / 1000 hrs Plan A Grace Period Lowest Price No Certification Plan A Delayed Purchase 40% Surcharge No Certification Plan B Not Available on units beyond Basic Warranty Limited Coverage Engine and Powertrain Coverage, plus; Gear case for platform drive pump (not on header) Platform drive pump Platform drive motor $500 deductible per work order See PowerGard contracts for details!
WINDROWERS TIME/HOUR OPTIONS Limited (Engine & Powertrain) Total Time and Hour Options Includes the underlying JD Basic Warranty of 12 months 24 months / 500 hours* 48 months / 1000 hours 24 months / 1000 hours* 48 months / 2000 hours 24 months / 2000 hours* 48 months / 3000 hours 36 months / 750 hours 60 months / 1250 hours 36 months / 1500 hours 60 months / 2500 hours 36 months / 3000 hours 60 months / 3000 hours * Engine Coverage provided under Deere Basic Warranty of 24 month / 2000 hours on all AG products. These terms provide transmission coverage.
SPRAYERS ELIGIBILITY CHART Deere Basic Warranty: Full Machine - 12 months/unlimited hours Engine - 24 months/2000 hours Start Basic Warranty 95 days / 100 hrs 12 mo. / 1000 hrs Plan A Grace Period Lowest Price Plan A Delayed Purchase 40% Surcharge No Certification required Plan B Not available on units beyond Basic Warranty Limited (Engine & Powertrain) Comprehensive (full machine) $500 deductible per work order $500 deductible per work order * See Coverage Exclusions & Limitations See PowerGard contract for complete details
NEW SPRAYERS TIME/HOUR OPTIONS Plan A Total Time & Hour Options Includes the underlying JD Basic Warranty of 12 months And 24 months/2000 hour engine basic warranty Total Months Available 24 total months* 36 total months 48 total months 60 total months 72 total months Total Hour Options Available 1000 total hours 1500 total hours 2000 total hours 2500 total hours 3000 total hours 3500 total hours 4000 total hours * Engine Coverage provided under Deere Basic Warranty of 24 month / 2000 hours on all AG products. These terms provide transmission coverage. Check the program PowerGard web site and contract forms for complete details of available plan terms.
POWERGARD ACCEPT/REJECT FORM X X Check box if: Accepted or- Declined If Declined, dealer should have customer complete this form & file - Customer thinks twice before rejecting - Dealer has verification PowerGard was offered, and outcome - Provides special allowance documentation for later reference
New PPP Web Site - Sales Home Page Contract Purchase Each main dealership department or area ; Sales Service Parts Office Admin Management have their own PPP landing page. Contract Purchase link is on many pages in new site.. Key PPP Links relative to the specific dept.
New PPP Web Site - Contract Purchase App The PPP Purchase Contract application has a totally new look. This application has been sectioned into the new 6 Primary Steps/Stages of a PPP contract purchase.: PIN Entry, Data Validation Coverage Selection Plan Term Section Summary & Purchase Confirmation Some former questions asked that do not impact PPP pricing, have been removed from the Contract Purchase process/flow. For each of the 6 steps in the Contract Purchase flow, the current step the user is within will be HIGHLIGHTED in green (such as PIN Entry tab above). For the Actionable next steps, the buttons will be highlighted in yellow (such as Next button above once PIN is entered).
Data Validation step is similar to the current Purchase Contract app. New PPP Web Site - Contract Purchase App
After entering current engine hours, the Coverage Selection can be made. [i.e. Limited or Comprehensive (if available)]. New PPP Web Site - Contract Purchase App
For some Tractor units (only), there are a few extra questions. (which impact options and rates). New PPP Web Site - Contract Purchase App
In the Plan Term Selection step, you pick your PPP total months / total hours needed for the Coverage Type that has been chosen.. New PPP Web Site - Contract Purchase App
New PPP Web Site - Contract Purchase App In the Summary & Purpose step, you verify all of your information and selections on Coverage, plan terms, dealer cost, etc.. Once you confirm all is correct, just click Next to purchase and process the PPP conract..
New PPP Web Site - Contract Purchase App In the Confirmation step, you are notified that the transaction has successfully been submitted to Deere, and contracts and PG Certificate Cards will be generated and mailed to all machinery customers within 30 days.. You can also click the Print Schedule button to generate a proof of purchase sheet that you can present to your customer or keep on file.
New PPP Web Site - Contract Purchase App Here is the Print Schedule output PDF form for your proof of purchase. For each PIN and contract registered, this Print Schedule option is only offered once. Once generated, printed and closed, you are ready to enter the next PIN.
CLAIMS ADJUSTMENT John Deere Basic Warranty Claims entered in JD Warranty Parts paid @ full List Prices Parts paid @ dealer cost + parts additive* * Refer to WAM for reimbursement terms PowerGard Extended Warranty Claims entered in JD Warranty Labour paid based on: Labour: Registered labour rate + additive (includes reasonable diagnostic time) - Dealer s registered labour rate w/ Deere - Service Pricing Guide (SPG s) - Statistical averages for like-repairs - Reasonable diagnostic time reimbursement is also provided Deductibles apply per work order. PG pays for reasonable diagnostic time. Pays for related damage to non-covered components if damage originated in a covered component under PowerGard.
TURF EQUIPMENT PROGRAMS PowerGard Protection - Eligible for John Deere: Tractors (CUT Series) - (New & Used ) [reviewed in slides 8-11] Gator Utility Vehicles - (New) Commercial Mowers - (New ) Golf & Turf Equipment - (New)
COMMERCIAL MOWERS, ELIGIBILITY CHART Basic Start Warranty 120 days / 100 hrs 12 months / 300 hrs Grace Period Delayed Purchase Period Beyond 12 mos / 300 hrs Lowest Possible Price 50% Surcharge Applies No Certification PowerGard Not Available Available to commercial customers only Comprehensive (full machine) or Limited (engine & powertrain only) $35 transportation allowance $0 deductible - all plans, all options See PowerGard Protection contracts for complete details!
GATOR/UV s, GOLF & TURF ELIGIBILITY CHART Basic Start Warranty 95 days / 100 hrs 12 months / 300 hrs Grace Period Delayed Purchase Period Beyond 12 mos / 300 hrs Lowest Possible Price 50% Surcharge Applies No Certification PowerGard Not Available Available to commercial customers only Comprehensive (full machine) or Limited (engine & powertrain only) $35 transportation allowance $0 deductible - all plans, all options See PowerGard Protection contracts for complete details!
COMMERCIAL MOWERS TIME/HOUR OPTIONS Total Time and Hour Options Includes the underlying JD Basic Warranty of 12 months For New John Deere Commercial Front Mowers, Commercial Walk Behinds, Z-Traks, Quik-Trak, and Wide Area Mowers (with hour meters) 30 Months/750 Hours 42 Months/1000 Hours 30 Months/1250 Hours 42 Months/1750 Hours 36 Months/1000 Hours 48 Months/1200 Hours 36 Months/1500 Hours 48 Months/1500*** 36 Months/2000 Hours* 48 Months/2250* 36 Months/2500 Hours** * Not available on Z-Traks ** Not available on Z-Traks nor F700 *** Available for Z-Traks only Options Above Include the Deere Basic Warranty: Full Machine - 24 months/ unlimited hours
GATOR/UTILITY VEHICLE TIME/HOUR OPTIONS Total Time and Hour Options Includes the underlying JD Basic Warranty of 12 months For New John Deere 1800 UV s & All Gators (*except Pro Gators, Military Gators) 18 Months / 250 Hours 30 Months / 500 Hours 18 Months / 500 Hours 30 Months / 1000 Hours 24 Months / 300 Hours 36 Months / 600 Hours 24 Months / 600 Hours 36 Months / 1200 Hours Options Above Include the Deere Basic Warranty: Full Machine - 12 months / 1000 hours Pro Gators carry separate G&T Basic Warranty and not eligible for PPP. Military Gators are also not eligible for PPP plans. E-Gators have special time/hour options.
GOLF EQUIPMENT TIME/HOUR OPTIONS Total Time and Hour Options Includes the underlying JD Basic Warranty of 12 months For New Fairway Mowers, Greens Mowers, Utility Mowers, Bunker Rakes, Wide Area Mowers 36 Months / 1000 Hours 42 Months / 1750 Hours 36 Months / 1800 Hours** 42 Months / 3500 Hours* 36 Months / 3000 Hours* 48 Months / 2500 Hours 48 Months / 3500 Hours* * Options not available for Bunker Rake ** 70% of G&T equipment leased Options Above Include the Deere Basic Warranty: Full Machine - 24 months/ unlimited hours
AMS COMPONENTS COVERAGE TERM OPTIONS For: Starfire itc Receivers, Mobile Processors, Original GS Displays, GS2 Displays Total Time Options (Includes the underlying JD Basic Warranty of 12 months) 24 Total Months 36 Total Months Program Parameters & Features: Comprehensive Coverage full unit replacement if failure occurs in coverage term $0 customer deductible Coverage is transferable to future customers on same component, until PG end date Coverage transfers to replacement units when failures occur under the basic warranty No fees or paperwork for transfers Customers have 95 days to purchase PowerGard after delivery of the unit Coverage allows for 1 hour labor (to dealer) to install replacement units
MARKETING TIPS SALES Anyone at the Dealership can sell PowerGard Protection Plans! General Manager Dealer Principle Salespersons CSRs Controllers Technicians Parts Personnel Service Managers
MARKETING TIPS PROMOTIONAL ITEMS PG Brochures - available via PDF file only on-line. PG Certified Decals & Clings available at NO CHARGE Contracts - available via PDF file on PG Home Page PG Manuals - available via PDF file on PG Product Home Pages Test Kits - ordered via John Deere parts system (DNS) Part numbers are all listed on PowerGard web site
MARKETING TIPS Offer/Sell PowerGard at Point of Sale : Least expensive time to purchase (Due to grace period/no I/C) Most likely time to purchase (80%+ of contracts sold at POS) No delayed purchase surcharges or inspections/certification imposed Simply check Accept/Reject box on PG Form or Proposal Document Enter PowerGard contracts after delivery receipt is processed! Reduces special allowances requests/payments! Include in financing (makes little difference in payments) Let the customers decide!
MARKETING TIPS Offer PowerGard while unit is in for service/warranty : First determine eligibility! - Example: Tractors must be still within the John Deere basic warranty coverage of 24 Months/2000 Hours. Be sure to check the Machines Eligible search function on PPP site. Catches customer at moment of doubt, but convenient time to buy Complete Inspection/Certification (if needed) while unit is in shop Gives customer a second chance to purchase PowerGard Shows you are looking out for the customer s risk Can use JDF, cash, or bank finance to pay for contract
MARKETING TIPS CertifyUsed CombineTractor units immediately upon trade-in (that meet age/hour parameters). Place certified window cling/decal on unit. Increase customer awareness Alerts salesmen it s PowerGard ready Test engine, transmission, coolant, hydraulic fluids prior to changing fluids! Display PG Certified window clings or decals to draw customer s attention Multi-point Inspection and sample tests build customer confidence Offering PowerGard on certified units helps turn used inventory quicker Used unit certification is good for the following period: * 12 months from acceptance and/or 250 engine hours of use.
Protection You Deserve Value You Expect! Thank You!